No. AKVN/computer/2015/ Date: SHORT NOTICE INVITING TENDER - IInd call. Rs. 25,000 (Rs. Twenty five thousand Only)

Transcription

1 M.P. AUDYOGIK KENDRA VIKAS NIGAM (INDORE) LTD. (A GOVERNMENT OF M.P. UNDERTAKING S UBSIDIARY OF MPS IDC) Free Press House, First Floor, 3/54, Press Complex, Agra-Mumbai Road, INDORE (M.P.) Phone : (O) , , , Fax No mpakvninid.net.in MPSIDC FAX NO No. AKVN/computer/2015/ Date: SHORT NOTICE INVITING TENDER - IInd call Dealed tenders in three envelop system are invited for Hiring of VPS (VIRTUAL PRIVATE SERVER) for hosting Web site of AKVN with domain registration. Details are as under: Name of Work Estimated Cost Earnest Money Cost of document Bid for hiring of VPS Virtual Private Server for hosting Web site of AKVN. 5,00,000 ( Rs. Five Lakh Only) Rs. 25,000 (Rs. Twenty five thousand Only) Rs. 2, (Rs. Two Thousand Only) Issue of Bid documents to Last date of receipt of Bid up to 1.00 PM on Opening of Technical Bid 3.00 PM on Bid document with detail terms and condition can be obtained from office of AKVN (Indore) or can be downloaded from AKVN Web site. Chief General Manger

2 With Revised Eligibility Condition M.P. AUDYOGIK KENDRA VIKAS NIGAM (INDORE) LIMITED (A Government of M.P. Undertaking Subsidiary of MPTRIFAC) 3/54 Press Complex A.B. Road Indore (M.P.) Phone: , Fax : , mpakvnindore@gmail.com BID DOCUMENT BID FOR HIRING OF VPS (VIRTUAL PRIVATE SERVER) FOR HOSTING THE MPAKVN WEBSITE WITH DOMAIN REGISTRATION

3 Bid Document Managing Director M.P. Audyogik Kendra Vikas Nigam (Indore) Limited 3/54 Press complex A.B. Road Indore BID FOR HIRING OF VPS (VIRTUAL PRIVATE SERVER) FOR HOSTING THE WEBSITE OF AKVN (INDORE) LIMITED Introduction M.P. Audyogik Kendra Vikas Nigam (Indore) Limited, an autonomous body under Government of M.P. was established in the year 1981 with a vision to ensue Industrial Development in Western part of Madhya Pradesh. With an implied role in socially development has its head quarter at Indore Madhya Pradesh. AKVN has been able to mark its significant presence in the industrial development of western Madhya Pradesh and now intends to develop web based e-governance applications/ services for its internal work and to meet the e-vision of Government of Madhya Pradesh. I. INSTRUCTIONS TO BIDDERS 1- In connection with its ongoing and upcoming web based projects/ initiatives, AKVN invites competitive bids from firms/ companies for providing VPS for the hosting of website and program for office work with other useful information/data with domain registration. The details of the requirement are as given below. 2- Tenders are invited in two bid system for HIRING OF VPS (VIRTUAL PRIVATE SERVER) FOR HOSTING THE AKVN WEBSITE WITH DOMAIN REGISTRATION at Office of Managing Director AKVN Indore. 1. Cost of Bid document Rs. 2000/- 2. Issue of Bid document from to Last date of receipt of Bids up to hrs. on Opening of Technical Bids at hours on Non-transferable tender document containing details along with terms and conditions can be obtained during period mentioned above from office of the undersigned on all

4 working days on payment of Rs. 2000/- (Rupees Two Thousand only) by Demand Draft ayable to Managing Director MPAKVN (Indore) Ltd at Indore (Non-refundable). The Bid document is also available on website ( However if the bid document is downloaded from website a bank draft in the name of Managing Director MPAKVN (Indore) Ltd. shall be submitted separately along with technical bid as cost of tender document. 3- The Tender should be submitted in the prescribed Preformat of Technical and Financial bids duly filled and sealed in separate envelopes, super scribed HIRING OF VPS (VIRTUAL PRIVATE SERVER) FOR HOSTING THE AKVN WEBSITE and put together in a big envelope accompanied with requisite EMD of Rs.2,000/- (Rupees Two Thousand only) in the shape of Bank Draft/Pay order in favour of Managing Director M.P. Audyogik Kendra Vikas Nigam (Indore) Limited along with the technical bid. 4- Sealed papers duly completed in all respects should be addressed to: The Managing Director M.P. Audyogik Kendra Vikas Nigam (Indore) Limited 3/54 Press complex A.B. Road Indore (M.P.) Last date and time for submission of bid: up to 1.00 P.M. on Date, time and venue for opening of the bid: at 3.00 P.M. on Place of Opening technical Bid at AKVN Office Indore. BIDDERS MUST QUOTE RATE (PRICE-BID) ONLY IN THE FINANCIAL BID PROFORMA APPENDED AT ANNEXURE-B. 5- The Tender shall be kept valid for 90 days from the last date of submission of the Tender. 6- Tender not on the prescribed proforma (attached) without requisite details/emd and received after the closing date/time of tenders will be summarily rejected. 7- The successful Bidder will have to deposit a bank guarantee or fixed deposit equivalent to 10% of the total tender value towards security deposit in favour of the M.P. Audyogik Kendra Vikas Nigam (Indore) Limited payable at Indore for faithful performance of the contract for total period of contract. The successful Bidder (hereinafter referred to as Service Provider) has to sign a Service Level Agreement (SLA) agreeing to % uptime. 8- Work should be started within 5 days from the date of receipt of purchase order & completed as per terms of Purchase order as mutually decided.

5 9- While opening the tenders, the envelopes containing Technical Bids shall be opened first and acceptance of the tender according to the specified clauses will be ascertained. 10- The Financial bid of only those firms who will qualify for the technical bid will be opened at a later stage with due information to the bidders. 11- In case the bidder(s) fails to provide the services according to the terms and conditions of the order, the amount of Security Deposit will be forfeited. 12- Canvassing in any form will be viewed unfavorably and if any bidder is found to be resorting to such practice, the tender of such firm will be rejected. 13- Conditional offers will not be considered and will be rejected. 14- In case, any clarification is required the bidder may seek the same from the Managing Director, AKVN in writing. Any request after the last date and time for submission of bids for any clarification would not be entertained. 15- In case of change in server location/migration, server down or at the time of maintenance the service provider should provide necessary alternative arrangements of the server so that we get 100% uptime facility. 16- Penalty charges per day: If the down time of the VPS provided is more than 60 minutes, then penalty upto Rs.1000/- per hour or part thereof and Rs.5000/- per day for failure exceeding 8 hours may be imposed by the Managing Director, AKVN at his discretion keeping in view the circumstances. This shall be in addition to the liquidated damages which can be levied on the firm. For this only intimation will be given to service provider. 17- In case of any dispute arising out of the relation between the parties, the matter will be referred to an Arbitrator who will be Chairman AKVN, whose decision will be final and binding on the parties. 18- AKVN reserves the right to reject any or all tender(s) without assigning any reason whatsoever. 19- Safety & Security of data and the website shall be the responsibility of the service provider. The service provider needs to provide us necessary certificates for the same. The service provider will take regular backup and give it to AKVN for safe custody minimum once in a week. 20- The agreement to avail services by AKVN from the service provider can be terminated by serving one month notice by either side without assigning any reason. 21- Payment shall be made on quarterly basis through RTGS /NEFT in the bank account of service provider. No advance payments will be made. 22- Registered domain, all data and web pages will be asset of AKVN (Indore) Limited. 23- All disputes shall be subject to the jurisdiction of Indore only.

6 II. ELIGIBILITY AND PRE-QUALIFICATION REQUIREMENTS NOTE: Eligible bidders are to provide information on pre-qualification requirements in the enclosed Technical bid format. The Financial Bids of only those firms who qualify as per the Technical Bid will be opened and considered for further evaluation, for which date will be fixed separately and intimated to those bidders who qualify in the Technical Bid evaluation. a) ELIGIBILITY CRITERIA 1- Should be a Firm/Company (Incorporated in India) having their own Data centre installations. 2- Bidder should be an established Data Centre Services provider and should have been in the business for a period exceeding three years as on The Data centre should be ISO certified. 3- Bidder should have a minimum 5 years experience in DC Managed Hosting Services, Co-location, Connectivity services, DR implementation and managed Services and other related services. 4- The Bidder shall not be under a Declaration of ineligibility for corrupt or fraudulent practices or blacklisted with any of the Government agencies. 5- The Bidder must have a turnover of more than Rs crore in at least one of the last three Financial Years ending on The Firm/Company should have hosted the web services of at least 1 Government/ Semi Government and one private/ corporate office organizations having complete online system with Database activity. The Performance report from these organizations should be attached. 7- The services offered by the bidder should have either BS or ISO certification valid up to date. b) ADDITIONAL TERMS AND CONDITIONS OF SERVICE % Uptime shall be ensured for the Web server and Website. (The bidder should provide an undertaking on their letter head to the effect that the following mentioned terms and conditions are acceptable) 2- The Service Provider shall provide contacts and escalation matrix to log the complaints / problems faced in the facility provided to the AKVN. 3- The Service Provider's (Bidder's) data centre should have a) Clustered Servers for Applications and Database as well as Clustering Services Solution.

7 b) Scheduled data backup devices. c) 10/100/1000 MBPS (Redundant) LAN Connectivity. d) Latest technologies and there is a redundant bandwidth available from the different Service providers for 24 Hour uptime and Load Balancing.(Provide the name of the Service providers) e) Physical Security and Virtual Security Network and it is through pix firewall (hardware and software based) with all latest anti-viruses Intrusion detection systems (IDS) installed. f) Un-interrupted (redundant) power supply and 24x7 support and backup services. g) Certified networking and security team, with at least 5 years of experience in managing and monitoring enterprise-level networks and able to meet 100% infrastructure availability guarantee. h) Zero-Downtime Network. i) The facility of monitoring all routers, switches and connectivity to ensure the integrity of the data centers and operations. The Data Centre is able to analyze the network backbone, bandwidth providers and the overall health of the Internet and the different kinds of Monitoring services like IP Address Monitoring, Internet Port Monitoring, URL j) If required the net work connections of AKVN Office will be changed as per advice of service provider at the cost of AKVN. Monitoring, Server Status Monitoring and Link Status Monitoring etc. III. TECHNICAL SPECIFICATIONS / REQUIREMENTS Scope of Work 1- Providing/hosting of VPS (Virtual Private Server) with Internet connectivity to meet the different types of scripts (both static and dynamic) of AKVN, including the hosting of multiple website with MySQL, AUTOCADD and dot net at the back end and having cluster and security features, with daily backup solution. AKVN (Indore) may upload web site of its other associate offices in future. 2- Domain name's registration will be done by the service provider. Domain name shall be owned by the AKVN and the service provider will be required to make necessary changes in their name servers for registered domain and provide us the details of domain name's name servers. The service provider will be required to provide us the Domain Administration Panel and Domain Admin Rights for registered domain. 3- The VPS provided must be located in INDIA with connection to a very high band width. 4- Before award of work AKVN officer will visit data centre to satisfy himself about

8 resources available with the service provider. The charges for visit of officer will be borne by service provider. 5- AKVN (Indore) already has web site uploaded on VPS hired by it. Shifting of existing data into new server under this contract will be done by servicer provider. 6- MPAKVN (Indore) also accepts one line paymets through net banking. The security features by providing SSL for on line payment through net banking will be provided by servicer provider. VPS (Virtual Private Server) must have following or better specifications CPU 2.69 GHZ or above DDR Memory: 8GB- DDR3 RAM Storage Space: 100 GB Operating System: Linux Cent OS 6.x 64 Bit Bandwidth: 4TB Control Panel: cpanel Spam Filter 24/7 Support from Server providing Party. Load Balancer SSH/Shell Access for Remote Control % Uptime Domains Allowed Unlimited Sub domains Allowed Unlimited FTP Accounts Unlimited MySQL Database Unlimited POP3 / SMTP Accounts Unlimited Mailing lists Unlimited Mail Forward Unlimited Security & Access Anti Spam & Virus Protection Password Protect Directories Secure FTP Access IP Blocking phpmyadmin Access Hotlink & Leech Protection Customizable Error Page Website Statistics Hardware Firewall & Domain Name Features

9 Outlook, Thunderbird and Windows Mail compatible iphone, Android and PDA support Feature packed Webmail Advance Spam/Virus Protection Mail Forwards, Aliases, Auto Responders Unlimited Mailing Lists, Catch All Accounts, Mail Spam Filters Parked Domains, DNS Management, Domain Forwarding, Path Forwarding, URL Masking Control Panel - cpanel World's Leading Hosting Control Panel (cpanel) Manage Web Pages, View Website Statistics, Create Accounts etc. Script Installer - Install Blogs, Shopping Carts etc. The VPS must be dedicated for in the name of MPAKVN (Indore) Limited for web site hosting. 7- Managing the web Server for operation with maximum efficiency and security for complete web hosting work for a period of two years. 8- To provide uninterrupted web hosting services and loss of data, the procedure to continue the hiring of the server for next one year must be initiated before the expiry of the initial two years period as above. If AKVN desires, then the same server will be hired for next one year, if not, then set up and configure registered domain, all data and web pages must be transferred to a new server hired by AKVN before the expiry of the initial two years period of hiring. The rate for one year extension of the server can be up to a maximum limit 10% of the rates, as found reasonable by Managing Director, AKVN. 9- The required Server and the connectivity are to be made available uninterrupted on 24 x 7 basis for 365days. 10- The Service provider should ensure that there should be zero data loss. 11- The Service Provider is required to provide us the fully managed servers with necessary technical support whenever required. 12- The Service Provider has to provide the full control of the server for remote updation etc. The updation of the Website and its own customized application will be done by the AKVN. 13- The Service Provider should provide the Licenses of Necessary Operating System, MySQL/SQL Licences, AUTO CADD, Dot Net, Antivirus and other Security features

10 which a Web Server requires. 14- AKVN will provide only its customized application and the Service Provider will ensure that the application runs smoothly. If any extra component in terms of Hardware or Software is required then the service provider has to provide it (price payable for the same has to intimated and got approved from AKVN before the initialization of the required services). 15- The Service Provider will provide full access of the Server and the Mail server to the authorized person of AKVN. 16- The Service Provider will maintain the Hardware and the necessary updation as well the system software. 17- The Service provider should provide the Status Report and the Bandwidth utilization report every month. 18- The Service Provider should be able to monitor the status and efficiency of all HVAC, power generation, security, management and support systems. The Data Centre should also track the health of servers, firewalls, load-balancers and other platform components. The Data Centre should have the automated monitoring technologies which should provide alerts in the event of data center or device failures and the same should be communicated to AKVN immediately.

11 TECHNICAL BID PROFORMA (To be sealed in a separate envelope together with EMD) To Managing Director, M.P. Audyogik Kendra Vikas Nigam (Indore) Limited 3/54 Press complex A.B. Road Indore (M.P.) ANNEXURE A BID FOR HIRING OF VPS (VIRTUAL PRIVATE SERVER) FOR HOSTING THE AKVN WEBSITE WITH DOMAIN REGISTRATION Part (A) An amount of Rs. 25,000/- (Rupees Twenty five Thousand Only) towards EMD by way of Bank Draft No. dated in favour on of the "Managing Director AKVN Indore." is enclosed. Part (B) S.No. Items for Technical Bid Details 1. Name of the Company or Firm 2. Mailing address 3. Telephone and Fax Numbers 4. * Constitution of the Company 5. * Experience in business 6. * VAT/CST Registration No. 7. * IT PAN No. 8. * Service Tax Registration No. 9. Cost of Tender Document Paid 10. * Certificates obtained in relevant fields from concern Govt. Authorities/ Boards/ Company etc. (Attach self attached photo copies) * Short Summary about Directors/ Partners/ Owners/ Project Leader stating their competency in the relevant fields.

12 * Satisfactory Customer List (Service Oriented Well-known) Part (C) S.No. Items for Technical Bid (Compliance) (YES/NO) Copies of documents/ certificates attached for support & compliance 1. Is the bidder has its own Data centre installations? 2. Is the bidder Data centre ISO certified? 3. Is the bidder established Data Centre Service provider? 4. Is the bidder in the business of web hosting services for a period of two years as on ? 5. Has Service provider (Bidder) have a minimum 5 years experience in DC Managed Hosting Services, Co-location, Connectivity services, DR implementation and managed Services and other related 6. Has Service provider (Bidder) been under a Declaration of ineligibility for corrupt or fraudulent practices or blacklisted with any of the Government agencies? 7. Is Service provider (Bidder) a turnover of more than Rs. 50 laks in at least one of the last three Financial Years ending on Has Bidder have hosted the web services of at least 5 Government/ Para Government Organisation having completed on line system with data base

13 activity. 9. Has the bidder providing following Facility:- a) Clustered Servers for Applications and Database as well as Clustering Services Solutions b) Scheduled data backup devices. c) 10/100/1000 MBPS (Redundant) LAN Connectivity. d) Latest technologies and there is a redundant bandwidth available from the different Service providers for 24 Hour uptime and Load Balancing.(Provide the name of the Service provider e) Physical Security and Virtual Security Network and it is through pix firewall (hardware and software based) with all latest anti-viruses Intrusion detection systems (IDS) installed. f) Un-interrupted (redundant) power supply and 24x7 support and backup services. g) Certified networking and security team, with at least 5 years of experience in managing and monitoring enterpriselevel networks and able to meet 100% infrastructure availability guarantee. h) Zero-Downtime Network i) The facility of monitoring all routers, switches and connectivity to ensure the integrity of the data centers and operations. The Data Centre is able to analyze the network backbone, bandwidth providers and the overall health of the Internet and the different kinds of Monitoring services like IP Address Monitoring, Internet Port Monitoring, URL Monitoring, Server Status Monitoring, Link Status Monitoring etc.

14 Part (D) COMPLIANCE OF VPS SERVER (TECHNICAL SPECIFICATIONS) Specifications CPU 2.69 GHZ Processor under Linux OS DDR Memory: 8 GB RAM Storage Space: 80 GB RAID-1 Drives Operating System: Linux CentOS 6.x 64 Bit Bandwidth: 8 TB per month Server Control Panel: cpanel Domain Administration Panel and Domain Admin Rights Hardware Firewall Load Balancer Domains Allowed Unlimited Sub domains Allowed Unlimited FTP Accounts Unlimited MySQL Database Unlimited POP3 / SMTP Accounts Unlimited Mailing lists Unlimited Mail Forward Unlimited IMAP Unlimited PHP, JSP/ Servlets (JDK), CGI (PERL, C...), Python (Django), Ruby (on Rails) and all PHP compatible phpmyadmin Scripts, Apache 2.2x, MySQL 5, COM/COM+ Components, Flash Components, FFMpeg Multilingual support Audio/ Video Components (MP3,AVI,MPEG,WMV,FLV,3GP) Platform (Apache) Database Backup/Restore Database Publishing Wizard Anti Spam & Virus Protection Password Protect Directories Secure FTP Access IP Blocking php My Admin Access Hotlink & Leech Protection Fully Managed VPS (with cpanel) UPTIME % or better Web stat and Log access Compliance (YES/NO) Deviation, if any If deviation, give item specs actually provided

15 Access without "WWW" Server Location Technical Support 24x7x365 via Phone, Live chat and Ticket System Place: Date: Signature & Seal of the Bidder

16 ANNEXURE B FINANCIAL BID PROFORMA (To be completed and sealed in separate envelope) BID FOR HIRING OF VPS WEB SERVER FOR HOSTING THE AKVN WEBSITE WITH DOMAIN REGISTRATION Managing Director, M.P. Audyogik Kendra Vikas Nigam (Indore) Limited Indore Date... Sir, After having gone through the terms and conditions as enlisted in the tender document for HIRING OF VPS (VIRTUAL PRIVATE SERVER) FOR HOSTING THE AKVN WEBSITE WITH DOMAIN REGISTRATION, we accept all the terms and conditions and quote our rates for the same as given below: S.No. Services Rate Quoted for per quarter of the year for two years inclusive of all Taxes except Service Tax (in Rs.) 1. Providing/hosting of VPS (Virtual Private Server) with Internet connectivity to meet the different types of scripts (both static and dynamic) of AKVN, including the hosting of website with MySQL, AUTOCADD, Dot net, at the back end and having cluster and security features, with daily backup solution etc as per technical specifications/ requirements detailed in Section III of the Biddocument. Total Note:-Service Tax will be paid extra as per GOI rules. Total Amount payable for contract period of two year (in words) Rupees... Place: Date: Signature & Seal of the Bidder