Centre for Development of Imaging Technology (CDIT) Chithranjali Hills, Thirvallom PO, Thrivananthapuram (An Autonomous Body under Govt.

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1 Centre for Development of Imaging Technology (CDIT) Chithranjali Hills, Thirvallom PO, Thrivananthapuram (An Autonomous Body under Govt. of Kerala) TENDER FOR HIRING OF DEDICATED SERVERS Introduction Centre for Development of Imaging Technology, (C-DIT) an autonomous body under Government of Kerala was established in the year 1988 with a vision to ensue advancement of research, development and training in imaging technology with an implied role in socially relevant science & development communication. C-DIT has its head quarters at Thiruvananthapuram and have Regional Centers at Kayamkulam, Ernakulam and Kannur. C-DIT has been able to mark its significant presence in the seemingly infinite area of web based services. The cyber world, which allows for limitless growth has been efficiently harnessed by C-DIT, which runs as many as 300 websites and web based e-governance applications/ services for Government of Kerala. I. INSTRUCTIONS TO BIDDERS 1. In connection with its ongoing and upcoming web based e-governance initiative, C-DIT invites competitive tenders from firms/ companies having their own 4tier/ 3tier Data Centre for providing dedicated servers for the hosting of the C-DIT s web based services. The details of the requirement are attached. 2. The Tender should be submitted in the prescribed Proforma of Technical and Financial bids duly filled and sealed in separate envelopes, superscribed TENDER FOR HIRING OF DEDICATED SERVERS and put together in a big envelope accompanied with requisite EMD of Rs. 5,000/- (Rupees Five Thousand only) in the shape of Bank Draft/Pay order in favour of Registrar, C-DIT payable at Thiruvananthapuram and forwarded to Registrar, C-DIT on or before the last date mentioned. 3. Sealed tenders duly completed in all respects should be addressed to: The Registrar Centre for Development of Imaging Technology (C-DIT) Chitranjali Hills, Thiruvallam Thiruvannathapuram Kerala Ph: , , Last date and time for submission of Tender: up to 3.00 P.M. on 03/07/2013 Date, time and venue for opening of the Tender: at 3.30 P.M. on 03/07/2013 at C-DIT Head Office, Thiruvallom 4. FIRMS MUST QUOTE RATES ONLY IN THE FINANCIAL BID PROFORMA APPENDED AT ANNEXURE- B. 5. The Tender price shall be kept valid for 90 days from the last date of submission of the Tender. 1

2 6. The Earnest Money Deposit as specified in the document must be in the form of Demand Draft/Pay Order drawn in favour of Registrar, C-DIT payable at Thiruvananthapuram and submitted with the Technical bid. 7. Tender not on the prescribed proforma (attached) without requisite details/emd and received after the closing date/time of tenders will be summarily rejected. 8. The successful tenderer will have to deposit a bank guarantee equivalent to 5% of the total tender value towards security deposit in favour of the Registrar, C-DIT for faithful performance of the contract. The successful Bidder (hereinafter referred to as Service Provider) has to sign a Service Level Agreement (SLA) agreeing to % uptime. 9. The tenderer will be required to send TWO SEPARATE ENVELOPES, FIRST ENVELOPE CONTAINING DEPOSIT OF EARNEST MONEY, TECHNICAL LITERATURE AND TECHNICAL BID SPECIFICATIONS WHEREAS THE SECOND CONTAINING THE FINANCIAL BID SHOWING RATES, AND TERMS AND CONDITIONS. 10. While opening the tenders, the envelopes containing Technical Bids shall be opened first and acceptance of the tender according to the specified clauses will be ascertained. On the closing date of tender, only technical bids will be opened. 11. The Financial bid of only those firms who will qualify for the technical bid will be opened at a later stage with due information to the Tenderers. 12. In case the tenderer(s) fails to provide the services according to the terms and conditions of the order, the amount of Security Deposit will be forfeited. 13. Canvassing in any form will be viewed unfavorably and if any tenderer is found to be resorting to such practice, the tender of such firm will be rejected. 14. Conditional offers will not be considered and will be rejected. 15. In case, any clarification is required the tenderer may seek the same from the Technical Support & System Admn Division of C-DIT in the phone number given in Para 4 above before submitting the Tender document. Any request after the last date and time for submission of bids for any clarification would not be entertained. 16. Penalty charges per day: If the down time of the dedicated server provided is more than 15 minutes, then penalty of Rs.500/- per hour or part thereof and Rs.10000/- per day for failure exceeding 8 hours will be applicable. This shall be in addition to the liquidated damages which can be levied on the firm. 17. In case of any dispute arising out of the relation between the parties, the matter will be referred to an Arbitrator mutually agreed, whose decision will be final and binding on the parties. 18. C-DIT reserves the right to reject any or all tender(s) without assigning any reason whatsoever. 2

3 II. TECHNICAL SPECIFICATIONS / REQUIREMENTS Scope of Work 1. Providing/hosting of 3 Dedicated Application Servers, 2 Database Servers, 1 Staging Server with Load Balancer, Backup storage and dedicated 10MB bandwidth to host one of prestigious e-governance initiative, which includes the hosting of web sites, running of online applications with database/ server clustering and all available security features. The application is designed handle as many as 15lakh registrations/ hits in a stipulated time frame of three months. The server/ hardware layout is also designed to meet the same and the fact of peak operating hours were also considered during designing of the server architecture. 2. Considering the urgency of the requirement the tenderer/ service provider must also quote the time frame required for getting the servers operational once Work Orders are released 3. Dedicated application servers must have following or better specifications 3nos Processor : 1x Hex Core Memory : 32 GB DDR III HDD : 2 x 300 GB SAS OS : Red Hat Linux Enterprise Edition 24/7 Support from Server providing Party % Uptime 4. Dedicated database servers must have following or better specifications - 2 nos Processor : 1x Hex Core Memory : 32 GB DDR III HDD : 2 x 300 GB SAS OS : Red Hat Linux Enterprise Edition DB server : MySQL 24/7 Support from Server providing Party % Uptime 5. Dedicated staging servers must have following or better specifications - 1 nos Processor : 2 x Quad Core Memory : 16 GB DDR III HDD : 2 x 500 GB SAS OS : Red Hat Linux Enterprise Edition DB server : MySQL 24/7 Support from Server providing Party % Uptime Security & Access for all servers Anti Spam & Virus Protection, Password Protect Directories, Secure FTP Access, IP Blocking phpmyadmin Access, Hotlink & Leech Protection, Customizable Error Page, Website Statistics Hardware Firewall 3

4 Detailed layout of the Technical Requirement 4

5 6. The dedicated servers except staging server must be dedicated for a minimum of 4 months in the name of C-DIT for hosting and other web based services. And later up to a maximum of 4months as per the requirement of the C-DIT. 7. Managing the Servers for operation with maximum efficiency and security for complete hosting work for a period of six months 8. To provide uninterrupted web hosting services and loss of data, the procedure to continue the hiring of the server must be initiated before the expiry of the initial period as above. If C-DIT desires, then the same server will be hired for as per the requirement. If not, then all data must be transferred to a new server hired by C-DIT before the expiry of the initial one year period of hiring. 9. The required Servers and the connectivity are to be made available uninterrupted on 24 x 7 basis for 365 days. 10. The Service provider should ensure that there should be zero data loss. 11. The Service Provider is required to provide remote hand support at their Data Centre, as required by C-DIT. 12. The Service Provider has to provide the full control of the server for remote updation etc. The updation of the Websites and its own customized application will be done by the C-DIT. 13. The Service Provider should provide the Licenses of Necessary Operating System (Linux), MySQL Licences, Antivirus and other Security features which a Web Server requires. 14. C-DIT will provide only its customized application and the Service Provider will ensure that the application runs smoothly. If any extra component in terms of Hardware or Software is required then the service provider has to provide it (price payable for the same has to intimated and got approved from C-DIT before the initialization of the required services). 15. The Service Provider will provide full access of the Server and the Mail server to the authorized person of C-DIT. 16. The Service Provider will maintain the Hardware and the necessary updation as well the system software. 17. During emergency situations or as per the need, C-DIT may require seating space at the Service Provides Data Centre. C-DIT anticipates seating space for at least 2 appointed personnel on any day anytime. 18. The Service provider should provide the Status Report and the Bandwidth utilization report every month. 19. The Data Centre/Service Provider should be able to monitor the status and efficiency of all HVAC, power generation, security, management and support systems. The Data Centre should also track the health of servers, firewalls, load-balancers and other platform components. The Data Centre should have the automated monitoring technologies which should provide alerts in the event of data center or device failures and the same should be communicated to C-DIT immediately. 5

6 III. ELIGIBILITY AND PRE-QUALIFICATION REQUIREMENTS NOTE: Eligible bidders are to provide information on pre-qualification requirements in the enclosed Technical bid format. The Financial Bids of only those firms who qualify as per the Technical Bid will be opened and considered for further evaluation, for which date will be fixed separately and intimated to those bidders who qualify in the Technical Bid evaluation. a) ELIGIBILITY CRITERIA 1. Should be a Firm/Company (Incorporated in India) having their own Data centre installations. 2. Bidder should be an established Data Centre Services provider and should have been in the business for a period exceeding three years as on Bidder should have a minimum 5 years experience in DC Managed Hosting Services, Co-location, Connectivity services, DR implementation and managed Services and other related services 4. The Bidder shall not be under a Declaration of ineligibility for corrupt or fraudulent practices or blacklisted with any of the Government agencies. 5. The Bidder must have a turnover of more than Rs. 10Crores in at least one of the last three Financial Years ending on The Firm/Company should have hosted the web services of at least 2 Government/ Para Government organizations having complete online system with Database activity. The Performance report from these organizations should be attached. 7. The Data Center should be located in India. 8. The Datacenter should be ISO certified and Tier 4/ Tier 3 compliant. 9. The services offered by the bidder should have either BS or ISO certification valid up to date. b) ADDITIONAL TERMS AND CONDITIONS OF SERVICE (The bidder should provide an undertaking on their letter head to the effect that the following mentioned terms and conditions are acceptable) % Uptime shall be ensured for the Web servers/data Centre and Web Services. 2. The Service Provider shall provide contacts and escalation matrix to log the complaints / problems faced in the facility provided to the C-DIT. 3. The Data centre will have live storage capacity of more than 20 Terra bytes. 4. The data centre will have clustered Servers for Applications and Database as well as Clustering Services Solution. 6

7 5. The Data Centre is having scheduled data backup devices. 6. The Data Centre is having 10/100/1000 MBPS (Redundant) LAN Connectivity. 7. The Data Centre is having latest technologies and there is a redundant bandwidth available from the different Service providers for 24 Hour uptime and Load Balancing.(Provide the name of the Service providers) 8. The Data Centre is having Physical Security and Virtual Security Network and it is through pix firewall (hardware and software based) with all latest anti-viruses Intrusion detection systems (IDS) installed. 9. The Data centre is having un-interrupted (redundant) power supply and 24x7 support and backup services. 10. The Data Centre is having certified networking and security team, with at least 5 years of experience in managing and monitoring enterprise-level networks and able to meet 100% infrastructure availability guarantee. 11. The Data Centre is having Zero-Downtime Network. 12. The Data Centre is having the facility of monitoring all routers, switches and connectivity to ensure the integrity of the data centers and operations. The Data Centre is able to analyze the network backbone, bandwidth providers and the overall health of the Internet and the different kinds of Monitoring services like IP Address Monitoring, Internet Port Monitoring, URL Monitoring, Server Status Monitoring, Link Status Monitoring etc. 7

8 ANNEXURE A TECHNICAL BID PROFORMA (To be sealed in a separate envelope together with EMD) Date To THE REGISTRAR C-DIT, Chitranjali Hills, Thiruvallam Thiruvananthapuram TENDER FOR HIRING OF THE DEDICATED WEB SERVERS An amount of Rs. 5,000/- (Rupees Five Thousand Only) towards EMD by way of Bank Draft No. dated in favour on of the Registrar, C-DIT is enclosed. Sl. No. Items for Technical Bid 1. Name & Address of the Firm/Company Details 2. Year of Registration and Establishment 3. Attach attested Copies of the Certifications for Web Hosting Services and Mail Services 4. Type of Firm/Company (Proprietary/Private/Public/Govt.) 5. Total area of the Office and Data Centre (attach documentary proof) 6. Office building is owned or rented? If rented, attach the rent agreement. 7. Total No. of years of experience in Web Hosting Services and Mail Services (tick appropriate) 5-10 Years Years More than 15 Years 8. Certified Network Engineers (No. of Personnel) on the company s staff roll (tick appropriate) More than Copy of the Income Tax Returns (Enclosed Yes/No) Attach a copy of evidence and the name of the ISP for the bandwidth Attach a proof of adequate support facility to provide 24 hour x 365 day customer support including Toll free number/help Desk 12. Attach a certificate about the zero downtime. 8

9 Whether the Firm/Company is having ISO Certification, if yes then attach a copy of the Certificate. Attach a copy of the Licenses for SpamGuard, Anti- Spam Solution, VirusGuard and Anti-Virus, Firewall etc. Details of Earnest Money Deposit: (Please attach EMD Demand Draft with this Annexure- A ) Demand Draft No.. Date..Drawn on Amount... Attach a copy of at least 2 work orders for Hosting of the Web Services and Mail Services from Govt. and Para Govt. institutions Attach the major client list along with addresses, phone no and the contact persons of the firms, where the the firm is providing the Web and Mail Services. Acceptance/undertaking regarding the Eligibility terms and conditions submitted or not Yes / No COMPLIANCE OF TECHNICAL SPECIFICATIONS & RERQUIREMENTS Specifications (Compliance) YES/NO) Deviation, if any If deviation, give item specs actually provided Dedicated Application Server - 3Nos Processor : 1x Hex Core or above Memory : 32 GB DDR III HDD : 2 x 300 GB SAS OS : RHEL Dedicated Database Server - 2Nos With DB clustering Processor : 1x Hex Core or above Memory : 32 GB DDR III HDD : 2 x 300 GB SAS DB : MySQL 9

10 Dedicated Staging Server - 1Nos Processor : 2x Quad Core or above Memory : 16 GB DDR III HDD : 2 x 500 GB SAS OS : RHEL DB : MySQL External attached Storage : 1TB Online Backup agents for 5 nodes : 1TB Firewall : 2nos Load Balancer : 2nos Dedicated Internet Bandwidth from redundant providers: 10MB Dedicated 24 port Switch : 2nos Anti Spam & Virus Protection Password Protect Directories Secure FTP Access IP Blocking Php MyAdmin Access Hotlink & Leech Protection UPTIME : 99.98% or better Time frame required for setting of the servers and getting it operational Place: Date : Signature Name Address with seal of the firm 10

11 ANNEXURE B FINANCIAL BID PROFORMA (To be completed and sealed in separate envelope) TENDER FOR HIRING OF THE DEDICATED WEB SERVERS The Registrar Centre for Development of Imaging Technology (C-DIT) Chithranjali Hills Thiruvallom P.O. Thiruvananthapuram Kerala Date.. Sir, After having gone through the terms and conditions as enlisted in the tender document for HIRING & HOSTING OF THE DEDICATED SERVERS, we accept all the terms and conditions and quote our rates for the same as given below: Sl.No. Services Qty 1. Hiring & Hosting of the Dedicated Application Servers with latest security features and redundant power supply with clustering for 4 months. 3 Total Amount inclusive of all Taxes (in Rs.) 2. Hiring & Hosting of the Dedicated Database Servers with latest security features and redundant power supply with clustering for 4 months 2 Hiring & Hosting of the Dedicated Staging Server 3. with latest security features and redundant power supply for 4 months Hiring & setting up of Firewall(2nos), Load 4. Balancer(2nos), 24port switch(2nos), dedicated storage (1TB) for 4 months 5. Dedicated 10MB Internet Bandwidth for 4 months Backup of Services on Daily incremental & weekly 6. full basis and 24 hour x 365 days Technical Support for 4 months 7. Other services (specify) 1 Total Total Amount (inclusive of all tax) (in words) Rupees. Place: Date : Name & Signature of authorized signatory with address and Seal 11

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