SUPPLY AND INSTALLATION OF INTERNET BANDWIDTH SERVICES

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1 SUPPLY AND INSTALLATION OF INTERNET BANDWIDTH SERVICES Ramanujan Computing Centre Anna University, Chennai

2 A. TENDER NOTICE Invitation to Bid for Supply and installation of Internet Bandwidth Services 1. Tender Inviting Authority Designation and Address The Registrar, Anna University, Chennai URL : 2. A) Requirement Supply and installation of 4x45 Mbps (1:1) Internet Bandwidth Services for a period of one Year. B) Tender reference AU/RCC/Internet Bandwidth/ C) Place of execution Ramanujan Computing Centre, Main Campus 3. Tender Documents available place and due date for obtaining tender On all working days between 9.30 A.M. to 5.30 P.M. from the address mentioned below. The Convener, Computer Purchase Committee, Ramanujan Computing Centre, Anna University, Chennai Alternatively, Tender documents can be downloaded at free of cost from and 4. Earnest Money Deposit (EMD) Rs. 19,000/- (Rupees Nineteen Thousand only) Demand Draft or Banker s Cheque, in favour of Registrar, Anna University payable at Chennai. 5. Due Date, Time and place of submission of tender at 1.00 P.M. at the address mentioned below. The Convener, Computer Purchase Committee, Ramanujan Computing Centre, Anna University, Chennai Date, Time and Place of Tender Opening of the Technical Bids at 3.00 P.M. at Ramanujan Computing Centre, Anna University, Chennai Date, Time and Place for Opening of the Price Bids Will be intimated to the Technically Qualified Bidders only Eligibility Criteria: Please refer to the Tender Document. 2. Two Bid System (i.e.) Stage-1; Technical bid; Stage-2; Price Bid opening. 3. Tenders received after due Date and Time will be summarily rejected. 4. Contact Phone Nos: , ; URL: 2

3 B. CHECKLIST FOR ENCLOSURES (Bidder should fill up YES or NO without fail) Sl. No: Bid Enclosures YES or NO 1. Whether Technical Bid (Envelope-A) and Price Bid (Envelope-B) prepared where signed and stamped in all pages by the Authorized Signatory? 2 Whether Technical Bid (Envelope-A) contains the following in that order 2.1 Bidder s covering letter in the Letter Head signed and stamped by the Authorized Signatory. 2.2 EMD is put in the Technical Bid (Envelope A) 2.3 Technical Bid (Envelope A) 2.4 Bidder details 2.5 The Bidder s valid Category A ISP license from Govt. of India. 2.6 The Bidder s valid DOT license. 2.7 Documentary proof for the Bidder s fully functional Helpdesk for support (365x24x7). 2.8 Documentary proof for Annual Turn Over of last three years 2.9 Documentary proof for VAT/TIN/Service Registration Number Documentary proof for Technical Evaluation Criteria S.No. 1 to Documentary proof for customer installation Documentary proof for Technical staff employed Other required supporting documents 3 Whether Price Bid (Envelope-B) contains the following 3.1 Duly filled Price Bid which is signed and stamped by the Authorized Signatory put inside the Envelope B. 4. Whether the Tender is submitted in Two covers namely Technical Bid (Envelope-A) and Price Bid (Envelope-B) duly closed and sealed properly? 5. Whether Two covers are put into an outer cover duly closed and sealed properly? 3

4 1. ELIGIBILITY CRITERIA The Bidders should meet the following Eligibility Criteria to participate in the Tender and should enclose supporting documents for fulfilling the Eligibility in the Technical Bid. It is the responsibility of the Bidder to satisfy the Anna University norms regarding genuineness and validity of the document furnished. Sl. No: Minimum Eligibility Criteria 1.1 Bidder company should be ISP in existence for at least 10 years as on Should have valid Category A ISP license or equivalent and valid DOT license. 1.2 Bidder should have at least one client every year for providing Internet Bandwidth Connectivity for the minimum of 45 Mbps (1:1) or more bandwidth, single link for the last three years. 1.3 Bidder should have at least 3 active clients for providing Internet Bandwidth Connectivity for minimum of 45 Mbps (1:1) or more bandwidth, single link as on Bidder should be financially sound with average annual turnover more than Rs. 50 crores in the last three years. 1.5 Bidder should have service centre at Chennai and providing 24/7 service with sufficient technical experts. 1.6 Bidder should have valid VAT/TIN/Service Registration Number. Supporting documents to be submitted for fulfilling the Eligibility Criteria Date of Establishment, necessary valid license documents. Enclose the Purchase order copies. Enclose the Purchase order copies. Audit statement highlighting the annual turnover with income tax clearance is to be enclosed. Address of service centre and list of technical staffs shall be submitted (Name, Designation, Salary Details and Date of joining the firm, Proof of employment such as EPF Number, Area of expertise and responsibilities etc.,). Valid Documents for VAT/TIN/Service Registration Number shall be submitted. The bidder should produce documentary support for the above. Only those who satisfy the above criteria are eligible to bid for this tender and will be considered for further participation. 4

5 2. BID PREPARATION AND SUBMISSION The Bid should be submitted in two parts viz., Technical Bid (Envelope-A) and Price Bid (Envelope-B) as explained below. Each bid will be treated and evaluated separately. TECHNICAL BID (ENVELOPE A) The Technical Bid format as given in the Tender shall be filled / typed, signed and stamped on all pages. Any alterations, deletions or overwriting shall be attested with full signature of the authorised signatory. The Technical Bid shall not contain any indications of the Price. The Bid will be summarily rejected, if there is any indication of price in the Technical Bid. The Technical Bid with all the supporting documents must be arranged in the order of requirment.the EMD should then be put in a separate cover and sealed appropriately. The Technical Bid cover should be superscribed as Technical Bid (Envelope-A) for supply and Installation of Internet Bandwidth Services, Tender No. AU/RCC/Internet Bandwidth/ due on at 1.00 P.M. The FROM address and TO Address should be clearly written in the cover otherwise the Bid is liable for rejection. PRICE BID (ENVELOPE B) The Price of all items as asked in the Tender should be filled in the Price Bid format as given in the Tender. The Bid is liable for rejection if Price Bid contains conditional offers / partial offers. The Price Bid shall be typed, signed and stamped in all pages by the authorised signatory of the Bidder. Any alterations, deletions or overwriting shall be attested with full signature of the authorised signatory. The Price Bid shall be put in a separate cover (Envelope-B) and sealed appropriately. The Price Bid cover (Envelope B) shall be superscribed as Tender for supply and Installation of Internet Bandwidth Services, Tender No. AU/RCC/Internet Bandwidth/ due on at 1.00 P.M. The FROM address and TO Address shall be written without fail, otherwise the Price Bid is liable for rejection. OUTER COVER The Technical Bid cover including EMD Cover (Envelope-A) and Price Bid cover (Envelope-B) shall then be put in a single outer cover and sealed appropriately by use of sealant. The outer cover shall be superscribed as Supply and Installation of Internet Bandwidth Services Tender No: AU/RCC/Internet Bandwidth/ due on at 1.00 P.M. The FROM address and TO address shall be written without fail. 5

6 MODE OF SUBMISSION OF BIDS The Bid should be submitted strictly as specified in the Tender document. The Bids should be submitted to the Convener, Computer Purchase Committee, Ramanujan Computing Centre, Anna University, Chennai on or before the due date and time. If the Bidder prefers to submit the Bid by post, the Bidder should ensure that the Bid reaches the Convener, Computer Purchase Committee, Ramanujan Computing Centre, Anna University, Chennai on or before the due date and time. Anna University will not be liable or responsible for any postal delay or any other delay whatsoever. If any Bid is received after due date and time or unsealed or disorderly submitted or received by Facsimiles (FAX), the Bid will be treated as non-responsive. MODIFICATION AND WITHDRAWAL OF BIDS The Bids once submitted cannot be modified or amended or withdrawn. No documents would be supplemented after submission of Bids. EMD: The EMD amount as specified in the Tender Data Sheet should be paid along with Technical Bid by way of Demand Draft or Banker s Cheque from any Nationalized Bank or Scheduled Bank in India drawn in favor of Registrar, Anna University payable at Chennai. No Bid shall be entertained without EMD. 6

7 SCRUTINY DURING TENDER OPENING 3. BID OPENING AND EVALUATION The representative of the Bidder who prefers to attend Tender opening shall bring an Authorization letter. A maximum of two representatives for each Bidder would be allowed to attend the Tender opening. The scrutiny during the Tender opening will be held based on the following. a. Whether Tender is submitted in two cover system viz. Technical Bid Cover (Envelope A) and Price Bid cover (Envelope B) b. Whether required EMD amount is furnished and submitted along with Envelope - A. All, the Bids fulfilling the above conditions alone will be considered for further evaluation. The decision of Anna University will be final in this regard. TECHNICAL BID EVALUATION a) The Technical Evaluation will be held on the compliance of the Bid with respect to the Tender requirements. b) The Bids will be held non-responsive and rejected if the Bids do not comply with the Tender requirements. c) The Bidders who have duly fulfilled the Eligibility / Technical requirements in the Technical Bid evaluation as above will be considered as Technically Qualified Bidders and they only will be eligible to participate in the opening of Price Bid. d) The eligible bidders will be communicated about the opening of the price bid. PRICE BID EVALUATION a) The Price Bids (Envelope-B) of the Technically Qualified Bidders in Technical Bid (Envelope-A) alone will be opened and evaluated. The Price Bids will be opened in the presence of the eligible Bidders at the Office of Ramanujan Computing Centre, Anna University, Chennai. The eligible Bidders or their authorized representatives with authorization letter will be allowed to take part in the Price Bid opening. b) The Price Bid evaluation will be conducted as stipulated in the Tamil Nadu Transparency in Tenders Act 1998 and Tamil Nadu Transparency in Tenders Rules i. The quoted price shall be corrected for arithmetical errors; ii. In cases of discrepancy between the prices quoted in words and in figures, lower of the two shall be considered. c) The lowest evaluated price as per the above evaluation will be adjudged as L1 price. d) The EMD amount of the unsuccessful Bidders will be refunded after finalization of the Tender within a reasonable time. The EMD amount held by Anna University till it is refunded to the unsuccessful Bidders will not earn any interest thereon. BANK GUARNTEE The successful vendor should furnish a Bank Guarantee to the tune of 10% of the total value of the order before release of the purchase order. 7

8 4. SPECIAL TERMS AND CONDITIONS 4.1. Delivery Period: The circuit delivery and installation should be made within 2 weeks from the date of receipt of purchase order Warranty: The entire item supplied by the vendor shall be guaranteed against any defects, performance parameters and the vendor should provide time-to-time operational maintenance support (On Site comprehensive Warranty). The said warranty should cover all the Hardware & Software Products. The warranty and service shall be provided directly from the service provider. The vendor shall be liable to rectify any defects that may be found in the equipment supplied at free of cost Delivery and installation should be done at the RCC (Main Campus), Anna University, Chennai at no extra cost Response Time: The response time of the vendor to attend to any complaint upon receipt of the complaint/information from the user should not be more than 24 hours The vendor must submit their tender document in the given format. Deviations, if any, from this format will automatically disqualify the tender process Anna University reserves the right to increase or decrease the number of links or even withdraw the tender partially or fully without assigning any reasons thereof Anna University reserves the right to cancel the contract under repeated violations of the specified and mutually agreed QoS parameters Anna University is not responsible for any delay in delivery of links Any Proposal or Bid received after Bid submission date and time will not be considered No payment whatsoever shall be admissible to the service provider after the expiry of the contract The hard copy of monthly performance and utilization reports in the prescribed format must be submitted by the bidder A clear field map drawn to scale indicating the proposed connectivity for the service must be submitted before installation The bidder should ensure the exclusive allocation of the IP address assigned. A certificate to this effect must be submitted at the time of installation. 8

9 5. SCHEDULE OF REQUIREMENTS: SL.No Item Description Quantity Needed x45 Mbps(1:1) internet Bandwidth connectivity through optical fiber leased line 45 Mbps Internet bandwidth (1:1) with minimum of 16 public IP addresses (IPv4) and also minimum of 16 public IP addresses (IPv6) for each link. IP Address to FQDN Reverse Mapping Enabling the voice port for Video Conferencing applications Installation, commissioning, configuring of the link and hardware (Muxes, Switches and Routers etc). Maintenance support service (24 hours and 7 days a week) for Bandwidth and equipment. Packet Losses: Less than 1% (Average over 1000 ping) at any given point of time to any part of globe and Latency rate < 250 ms. Network Availability: More than 99% per month. Reports for performance, monitoring/usage to be submitted by the bidder on monthly basis or as per requirement of Anna University. The Vendor will be responsible for the comprehensive maintenance and testing of hardware for which Anna University will not make any extra payment. The vendor will do preventive maintenance once a quarter for upkeep of the Systems running. The uptime of Internet facility should be more than 99%. In case the uptime is less than 99% the deduction in charges will be made in accordance with the downtime. The output interface should be Ethernet (100/1000 Mbps). The scope of invitation includes all the hardware/software associated with the offer to be deployed at Anna University. The bidder will be responsible to provide a web portal for bandwidth utilization, uptime, and packet loss and to check bandwidth speed. 1 Set 9

10 6.1 Technical Evaluation Criteria 6. TECHNICAL SPECIFICATIONS Sl.No Description Details/Information Remarks Number of Gateways with locations Major PoPs in India Major International PoPs Number of PoPs in India and locations Number of International PoPs and locations Number of Physical Connectivity (owned by bidder) and locations with media type and capacity of connection. Note: At least one location, POP owned by the Bidder/subsidiary/associates with Tier 1 ISP is mandatory for the above Sl.No to along with documentary proof such as ownership, MOU etc,. 6.2 Reference Information Sl.No Description Details/Information Remarks Three active Major Clients having minimum 45 Mbps or more Internet Bandwidth as on 28/10/ List of client for the last three years for providing Internet Bandwidth Connectivity for minimum of 45 Mbps (1:1) or more bandwidth, single link. (at least one client every year) 6.3 Technical Requirements Sl.No Description Details/Information Remarks Gbps Metro Ethernet Port Class C IPv4 and 16 Class C IPv6 Address for each link (45 Mbps bandwidth capacity) Need to circuit provide (4x45 Mbps ) link with the combination of 4x45 or 2x45 & 1x90 or any other combination at the time of installation Monthly Bandwidth utilization Report 6.4 Functional Requirements Sl.No Description Details/Information Remarks Single window service for last mile connectivity and bandwidth DNS Service including reverse lookup SLA for 99.5 service availability on 24x7 basis Fall back Internet Service 10

11 7. COMMERCIAL BID Contract Period for 1 Year Link Capacity (1:1) Bandwidth port Charges per year(`) (1) Local Loop Charges (`) (2) Installation Charges (`) (3) (A). Total yearly charges (Exclusive of Tax) (`) (1+2+3) 1x45 Mbps Service Taxes Link Capacity (1:1) Service Tax on port Charges (`) (4) Service Tax on Local Loop charges (`) (5) Service Tax on installation Charges (`) (6) (B). Total yearly charges (Inclusive of all Taxes) (`) (4+5+6) 1x45 Mbps Total Yearly Charges for 1x45 Mbps (Inclusive of all taxes) (A+B): ` Total Yearly Charges for 1x45 Mbps in words: Rupees.. only Yearly Charges for 4x45 Mbps (Inclusive of all Taxes) ` Discount (if any) ` Total Yearly Charges for 4x45 Mbps (Inclusive of all Taxes and discount) Rs. Total Yearly Charges for 4x45 Mbps in words: Rupees.. only 11

12 BID COVERING LETTER To: The Convener, Computer Purchase Committee, Ramanujan Computing Centre, Anna University, Chennai , Tamil Nadu, INDIA. Dear Sir, Supply and installation of 4x45 Mbps (1:1) Internet Bandwidth connectivity through optical fiber leased line. 1. TERMS AND CONDITIONS a. I/We, the undersigned Bidder(s), having read and examined in detail the specifications and all bidding documents in respect of this tender do hereby propose to provide goods and services as specified in the bidding document. b. I/We, the undersigned Bidder(s), having submitted the qualifying data as required in this tender, do hereby bind ourselves to the conditions of this tender. In case any further information documentary proof in this regard before evaluation of our bid is required, I/We agree to furnish the same on demand to your satisfaction. 2. RATE AND VALIDITY a. All the rates mentioned in our proposal are in accordance with the terms as specified in the bid documents. All the rates and other terms and conditions of this proposal are valid for a period of 90 Calendar days from the date of opening of the bid. b. I/We do hereby confirm that our bid rates include all taxes including Income Tax & Professional Tax. c. I/We have studied the Clauses relating to Indian Income Tax Act and hereby declare that if any Income Tax, surcharge on Income Tax and any other Corporate Tax is altered under the law, shall pay the same. 3. DEVIATIONS We declare that all the services shall be performed strictly in accordance with the Technical specification, Time Schedule and other terms of the tender document except the deviation as mentioned. Further, I/We agree that additional conditions, if any, found in the proposal documents, other than those stated as deviation, shall not be given effect to. 12

13 4. BID PRICING I/We further declare that the rates stated in our proposal are in accordance with your terms and conditions in the bidding document. 5. EARNEST MONEY I/We have enclosed the earnest money as mentioned in the Tender Document. In case of default it is liable to be forfeited in accordance with the provisions of the tender document. 6. BANK GUARANTEE I/We shall submit a Bank Guarantee as mentioned in the Tender Document before getting the Purchase Order. 7. I/We hereby declare that my/our proposal is made in good faith, without collusion or fraud and the information contained in the proposal is true and correct to the best of my/our knowledge and belief and nothing has been concealed therefrom. Thanking you, Date: Yours faithfully, Place: (Signatory) Name: Designation: 13

14 BIDDER DETAILS: Address Website Contact Person Phone Mobile FAX CALENDAR OF EVENTS: 1. Tender Document issuing & Hosting Date : Tender Document submission date and Time : at 1.00 p.m. 3. Tender Documents (Technical Bid) opening date and time : at 3.00 p.m. 4. Venue : Ramanujan Computing Centre, Anna University, Chennai

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