School of Open Learning University of Delhi

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1 ` School of Open Learning University of Delhi REQUEST FOR PROPOSAL FOR RENEWAL OF ORACLE ANNUAL TECHNICAL SUPPORT Dated:25/10/12 Cost: Rs.500/- Last Day of Submission:9/11/2012

2 Request for Proposal (RfP) for Renewal of Oracle Annual Technical Support (ATS) SOL is in the process of renewing Oracle ATS for the licenses detailed in Annexure II. Proposals along with the following documents must be submitted in a non window sealed envelope super scribing "RFP Renewal of Oracle Annual Technical Support : 1. Authorisation letter from Oracle indicating that the vendor is an authorised Platinum partner/ business associate of Oracle for supply of Oracle product Licenses and to provide Annual Technical Support (ATS). The authorization letter should be valid at least till the expiry of bid validity. 2. A Demand Draft for Rs. 500/- (Rupees One thousand only) drawn in favor of Executive Director SOL, DU and payable at Delhi, towards the Cost of tender form. 3. A Demand Draft for Rs. 10,000/- (Rupees ten thousand only) drawn in favor of Executive Director SOL, DU and payable at Delhi, towards the Earnest Money Deposit (EMD). 4. Technical Bid [as per format given in Annexure -IV] in a separate non-window sealed envelope super scribing "Technical Bid - Renewal of Oracle Annual Technical Support. 5. Commercail Bid [as per format given in Annexure -V] in a separate non-window sealed envelope superscribing "Commercial Bid - Renewal of Oracle Annual Technical Support. Proposals completed in all respects should be submitted as per schedule and terms and conditions given in the following Annexures. Annexure I : Bid Information Sheet Annexure II : Present Setup & Deliverables under oracle ATS Annexure III : General Terms and Conditions Annexure IV : Technical Bid Format Annexure V : Commercial Bid Format The Proposals submitted after due date and time will not be accepted. Clarifications, if any, may be sought in writing latest by 7/11/12. Please note that SOL reserves the right to consider/ reject any or all applications without assigning any reason thereof.

3 INVITATION FOR BIDS (IFB) (Bid Reference No.: SOL/ATS/02/10) 1 This is to inform that School of Open Learning, under University of Delhi (referred SOL hereafter)intends to select a Vendor for providing Oracle annual technical support for the year The assignment specifications and terms and conditions for submitting the Tender offer are described in the Tender document. 3 EMD of Rs. 10,000/- (Rupees Ten Thousand only) in the form of DD/Pay Order should be submitted along with the tender. 4 Tender Schedule: Tender Reference SOL/ATS/02/10 Price of Tender copy Rs. 500/- Date of commencement of 25/10/2012 issue of tender document Last Date and Time for 8/11/2012 upto 3:00 p.m. purchase of tender documents Last date & Time for submission of Bids 9/11/12 upto 1:00 p.m. Date of opening of Bids 9/11/2012 at 3:00 p.m. Address of Communication 5 Cavalry Lines University of Delhi, Delhi-7 Id Contact Telephone Numbers Fax Number The copy of tender document can be downloaded from website https://sol.du.ac.in or may be obtained during office hours between the above said working days in person by paying an amount of Rs. 500/- by way of Demand Draft / Cash favoring Executive Director,School of Open Learning, University of Delhi payable at Delhi. 6 Please note that the prospective Service Provider need to purchase the tender document from Room No. 206, School of Open Learning, 5 Cavalry Lines University of Delhi, Delhi-7.In case the prospective service provider downloads the document from the website, the cost of tender document should be paid in the form of Demand Draft for Rs. 500/- with the submission of the tender. Sd/- (J.C.Mehra) Assistant Registrar

4 Request for Proposal (RfP) for Renewal of Oracle Annual Technical Support (ATS) Annexure I Biding Information Sheet SR No Tender Ref No 1 Purpose Renewal of Oracle Annual Technical Support (ATS) 2 Cost of Tender Rs. 500/- [Rupees five hundred only] (To be submitted as Demand Draft in favor of Executive Director SOL, DU payable at Delhi) 3 EMD Rs.10,000/- [Rupees ten thousand only] (To be submitted as Demand Draft in favor of Executive Director SOL, DU payable at Delhi) 4 No. of Envelopes (Non window, sealed) 02 (Two), containing: 1) Technical Bid i. Authority letter from Oracle. ii.dd towards EMD. iii.dd towards cost of tender form. iv.non window, sealed envelope containing Technical bid. 2) Non window, sealed envelope containing commercial bid. 5 Last Date of Submission of Bids 9/11/2012_ by 1:00 p.m.. 6 Last Date for seeking clarifications, if any 7/11/ Address for submission of Bids General Section, Room No 206 5, Cavalry Lines, School of Open Learning University of Delhi, Delhi-7 4

5 Annexure - II Present Setup & Deliverables under Oracle ATS 1. Present Setup SOL, is using Oracle database for its student related applications for database requirements. Presently, SOL is maintaining it s Oracle database(s) on Operating Systems (OS) Windows The Oracle database version being used are Details of Oracle Product Licenses The summary of the existing licenses for which ATS is to be renewed is given below: 1) Oracle Database Standard Edition Processor Perpetual QTY-4 Version CSI no: Support for One/Three Year 3. Deliverables under Oracle ATS 1. Updates Subscription Services: The Updates Subscription Services should be provided to SOL with rights to Oracle product upgrades, maintenance releases and patches released during the subscription period 2. Product Support: Oracle Product Support services to be offered to SOL for direct access via both the telephone and the web to Oracle skilled staff of technical analysts for problem resolution, bug reporting, and technical guidance on a 24x7 basis. This service should be provided through telephone, fax, and Oracle s Web Interface Metalink directly. 3. SOL should also be in a position to access Oracle Support Portal METALINK at and log a Technical Assistance Request (TAR) or search the database for known problem resolutions and bug fixes directly. 4. Vendor should submit Oracle s licensing policy in detail for the Renewed Oracle products 5. Transfer of licenses from one platform to other during ATS period as and when required by SOL 6. The vendor should be responsible to deploy all the updates of the Oracle Database and RAC to SOL s Data Center Periodically. 5

6 General Terms & Conditions 1. Period of Service Annexure III The period for the Oracle ATS is as given below: 1) Oracle Database Standard Edition Processor Perpetual 2. Cost Details : QTY-4 Version For period of one/three year The quoted Rate / Cost should be inclusive of all levies/ taxes like Service tax, Sales Tax, Transportation, Customs, Excise, VAT, traveling charges etc, if any. 3. Payment Terms: _ 100% payment after submitting the proof of renewal of Oracle ATS with Oracle India Pvt Limited _ TDS shall be deducted as per applicable rates/rules 4. SOL reserve the right to accept or reject any quotation in full or part, and to suspend this process and reject all quotations or part at any time prior to the award of contract, without thereby incurring any liability to the affected vendors on the grounds of the purchasers inaction. 5. Contact Person of Oracle India Ltd. Vendor should provide Name, Address, address, dedicated telephone/mobile/fax number of Account Manager at Oracle India Pvt Limited. Further, Vendor should also provide contact numbers of Oracle call center and Call escalation procedure and contact details. 6. Earnest Money Deposit (EMD): Vendors are required to submit EMD of Rs.10,000/- as mentioned in the Bid Information Sheet. EMD for the unsuccessful bidder shall be returned after the completion of bidding process and EMD of the successful bidder shall be returned after the submission of performance Security. The EMD will be forfeited if any bidder dishonors its bidding commitments. 7.Performance Security The successful bidder will have to deposit performance security for an amount of 10% of the contract value. 8. Penalty for Default in Services: If the vendor fails to deliver the items within stipulated time, SOL will impose a penalty of 1% of the order value for the late delivered items for each weeks delay or part thereof, subject to maximum of 10% of value of the late delivered items. In case the delay exceeds five weeks, SOL reserves the right to cancel the order and in such a case the performance security received from the vendor shall be forfeited. 9. Licensing Policy and Service Level Agreement Vendor is required to submit Oracle Licensing policy for the products along with the license migration policy if any. Also Vendor is required to provide a copy of Service Level Agreement (SLA) mentioning all the offered support level / type under Oracle ATS 6

7 10. Indeminity: The vendor will indemnify SOL against any claims due to vendor s violation of any patents and copy rights, in such a form as prescribed by SOL. 11. Force Majeure: If the performance as specified in this order is prevented, restricted, delayed or interfered by reason of Fire, explosion, cyclone, floods, War, revolution, acts of public enemies, blockage or embargo, Any law, order, proclamation, ordinance, demand or requirements of any Government or authority or representative of any such Government including restrict trade practices or regulations, Strikes, shutdowns or labour disputes which are not instigated for the purpose of avoiding obligations herein, or Any other circumstances beyond the control of the party affected, then notwithstanding anything here before contained, the party affected shall be excused from its performance to the extent such performance relates to prevention, restriction, delay or interference and provided the party so affected uses its best efforts to remove such cause of nonperformance and when removed the party shall continue performance with utmost dispatch. 12. Arbitration: In the event of a dispute or difference or difference of any nature whatsoever between the vendor and SOL during the course of the assignment arising as a result of this order, the same will be referred for arbitration to a Board of arbitration. This Board will be constituted prior to the commencement of the arbitration and will comprise two arbitrators and an umpire. Vendor and SOL will each nominate an arbitrator to the Board and these arbitrators will appoint the umpire. Arbitration will be carried out at a place mutually decided by Vendor and SOL. 13. Confidentiality: The Vendor shall keep information related to SOL confidential and will not divulge to outside agencies without written consent from SOL. 7

8 Annexure IV Technical Bid Format 1. Minimum eligibility criteria : Vendor should be Platinum level authorised partner / business associate of Oracle for providing renewal of Oracle Annual Technical Support services and upgrade of oracle products in India. A copy of authorisation letter from Oracle should be enclosed with the proposal. Note: Authorization of vendor by oracle should be valid at least till the bid validity period. 2. Details to be furnished: 1. Name of the Company: 2. Number of Years in the field of delivering Oracle ATS Services : 3. Type of tie-up with Oracle India Pvt. Limited. : 4. Support document from Oracle India Ltd for providing renewal of Oracle ATS services. 5. Details of Oracle Account Manager for SOL with following details : a. Name of Account Manager for SOL at Oracle India Pvt. Ltd. b. Toll Free Number of Oracle for support related issues c. FAX Number of Oracle for support related issues d. ids of Oracle to send support related queries. 6. List of existing two customers to whom the vendor is providing similar support services with following details: S.N Name of the customer Address Contact Person Name and Phone No. 7. Any other related information, not mentioned above, which the vendor wish to furnish. 8. Any Addon/Deviation from General Terms & Conditions, which vendor wish to furnish. 9.We may need telephonic/on Site Consultancy for Oracle. Please certify that your Organization is capable of providing such support. 8

9 S. No License Description 1 Oracle Database Standard Edition Processor Perpetual QTY-4 Oracle CSI no: Annexure - V Commercial Bid Format Price in INR For 1 Year Price in INR For 3 Years Note : 1 TDS, if applicable will be deducted at source as per rules. 9

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