We re looking for exceptional people to join our team based in Cambridge to help us make that happen.

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1 Hello there, I m delighted you re interested in joining the Raspberry Pi Foundation. If you share our passion for inspiring the next generation of digital makers, then there is no more exciting place to be right now. In 2012 we launched the first Raspberry Pi computer. A low cost, credit-card sized computer that was developed to encourage more kids to learn how to code. Four years on, we ve sold over seven million Raspberry Pi computers, engaged hundreds of thousands of people in our educational programmes, and helped to kick start a global movement that shares our mission of empowering people to shape their world through digital technologies. In the space of just three months at the end of last year, we merged with Code Club, put Raspberry Pi computers and code written by British school children on the International Space Station, and launched the world s first $5 computer by giving it away for free on the cover of our magazine. All of this while continuing to generate free learning resources, training educators, and supporting our global community to help people learn how to make things with computers. We have a clear mission and a new strategy that maintains that same level of ambition. We want to put the power of digital making into the hands of people all over the world, and, over the following pages, you ll find more details of how we plan to do just that, how we work, and what we stand for as an organisation. We re looking for exceptional people to join our team based in Cambridge to help us make that happen. We set extraordinarily high standards for the people we hire and we work hard to give them the environment and support they need to thrive and develop. So you can be confident that you ll be joining a team of people at the very top of their game, who are just as passionate as you are, and that you ll have incredible opportunities to do amazing work. Please take a good look at the role profile and the information provided. I look forward to reading your application. Philip Colligan Chief Executive Raspberry Pi Foundation 1 IT Support Specialist

2 Hello, and welcome to the Raspberry Pi Foundation Raspberry Pi Foundation has a simple, but ambitious mission: to put the power of digital making into the hands of people all over the world. Over the past ten years there has been a growing concern, in the UK and internationally, about the failure of education systems to prepare young people for a world that is increasingly shaped by digital technologies. The catalyst for the invention of the Raspberry Pi computer was a drop in the number of applications for Cambridge University s Computer Science undergraduate degree in the early 2000 s. This was a symptom of a much broader challenge. For decades, schools have taught how to use computer programs, but not how to make them. At the same time, there has been a shift towards digital technologies that encourage consumption rather than creation. Whether in school or at home, we have become consumers not makers. The result is that, while all of our lives are increasingly mediated through digital technologies, most of us don t understand how computers work or how to make things with computers. This has profound economic and social consequences. Skills shortages in key industries, missed opportunities to solve social problems and innovate, widening inequality gaps, and too many people who are ill-equipped to take full advantage of, much less shape, the world in which they live. The opportunities are equally profound and we can t wait to see what is achieved by the next generation of digital makers. 2 IT Support Specialist

3 Our story Raspberry Pi Foundation was established in 2008 as a UK-based charity with the purpose to further the advancement of education of adults and children, particularly in the field of computers, computer science and related subjects. Through our trading subsidiary, led by Eben Upton, we invent and sell low-cost, high-performance computers that people use to learn, to solve problems, and have fun. Since launching our first product in February 2012, we have sold over seven million Raspberry Pi computers and helped to establish a global community of digital makers and educators. In 2015 we launched the world s first $5 computer, the Raspberry Pi Zero. We use profits generated from our commercial activities to pursue our educational goals; we also receive funding and in-kind support from generous partners and donors that share our mission. In summer 2015 the Foundation hired a new Chief Executive, Philip Colligan, to lead the development and delivery of the next phase of the Foundation s work. In October 2015 the Foundation merged with Code Club, a network of volunteer-led after-school coding clubs for 9-11 year olds. Our mission Our mission is to put the power of digital making into the hands of people all over the world. We think this is essential so that people are: - Capable of understanding and shaping an increasingly digital world - Able to solve the problems that matter to them, both as makers and entrepreneurs - Equipped for the jobs of the future We pursue our mission through three main activities: - We provide low-cost, high performance computers that people use to learn, solve problems and have fun - We make computing and digital making more relevant and accessible to more people through outreach and educational programmes - We help people to learn about computing and how to make things with computers through resources and training 3 IT Support Specialist

4 What we stand for Hands-on We believe the best way to learn computing is through doing something practical: make an LED blink, create a website or computer game, build a robot, and much more. We call that digital making, and we think everyone should have the opportunity to do it. Accessible to all We don t think everyone should be a programmer, but we do think everyone should have the chance to discover that they could be. That s why we make Raspberry Pi computers as affordable as possible, why we are advocates of open-source software, and why our educational programmes focus on people who don t otherwise have opportunities to get involved in digital making. Cross-disciplinary We are passionate about computing because we think it is foundational knowledge. Whether you re a geographer, a biologist, an engineer, or an artist, being able to program computers is an increasingly important skill. In a world that is shaped by digital technologies, we believe that everyone should understand how computers work. Community-led We are part of a global community of digital makers and educators who share our mission and who inspire our work. Raspberry Pi has always been a community effort and we want to support that community to grow. 4 IT Support Specialist

5 What we do We provide low-cost, high-performance computers that people use to learn, solve problems and have fun. Through our wholly-owned trading subsidiary, we invent and license the production and distribution of Raspberry Pi computers and peripheral devices. We work hard to make all of our products as affordable as possible and we support an ecosystem of other devices that connect to our own. We invest in open-source software for education and provide a suite of free software for the Raspberry Pi computer, which is updated regularly in response to feedback from our community of makers and educators. We work with partners to make educational software as widely available as possible, including on other platforms. We support educators and social entrepreneurs around the world who are using Raspberry Pi computers for learning and problem solving. We make computing and digital making relevant and accessible to more people through outreach and educational programmes. We work with partners to develop cross-curricular, educational programmes and competitions that get young people and adults engaged in digital making. A big part of this is using contexts like music, science, space, nature, and the arts to involve people who otherwise might not think that computing was relevant to them. We support networks of volunteer-led Code Clubs, Raspberry Jams, and other events that provide opportunities for people of all ages to get involved in digital making. We do outreach to engage people who would not otherwise be exposed to opportunities to get involved in digital making. We help people learn about computing and how to make things with computers through resources and training. We provide learning resources and projects that help people learn about computing and digital making, from beginners to advanced users. All of our resources are designed to be used in both informal and formal educational settings: we know that learning happens outside as well as inside the classroom. 5 IT Support Specialist

6 We create pathways through those resources to help people learn computing concepts through digital making. Where relevant, we want people to receive accreditation for their learning. We train teachers, educators and others who can inspire and guide other people to learn about computing and digital making. We help create and sustain communities that share learning and support. How we work Global in ambition We are a UK-based charity that wants to make a difference on a global scale. We want to create partnerships with organisations around the world that share our mission, and, wherever possible, to make our educational programmes and resources available and relevant in other countries. Part of a movement We are part of a movement of organisations and individuals that share a common goal of empowering people to shape their world through digital technologies. We want to help that movement to grow, and we will be generous in using our capacities to support other people s work. Rigorous about our impact Too many educational initiatives fail to invest in knowing whether they are really making the difference they claim. We will set ourselves high standards in both the use and generation of evidence, and we will report on our impact and on what we have learnt. Device and platform neutral Our educational programmes are designed to use the best available hardware and software to fulfil our mission. We love Raspberry Pi computers, but we don t think they are the only answer to the challenge of getting more people involved in computing and digital making. 6 IT Support Specialist

7 The Role We are looking for an impressive IT Support Specialist, based in Cambridge, to deliver key technical projects to improve our IT systems and oversee basic operational issues. This role is for an initial three month period, with potential for an ongoing IT support role, which may be part-time. Raspberry Pi Foundation s headquarters is in Cambridge, and we recently merged with Code Club, which is based in London. We also have a number of staff that work remotely in different parts of the UK. In total across the Raspberry Pi Foundation and subsidiary companies there are c. 60 users. Existing IT services include: Hosted Exchange Google Apps Slack, Trello and other productivity apps DropBox, Google Drive GitHub Windows 7 desktop / laptop Mac laptops Following a recent review of our IT systems and services we want to move to a single platform approach, but ensuring existing applications are integrated where relevant. We also need additional support with the recent relocation of staff and embedding the setup and ongoing running of IT services in our new office. We are looking for an enthusiastic individual with strong experience in technology and support roles to provide world class services to staff across the Foundation and its subsidiary companies. We are interested in individuals with the right attitude and experience, and a hunger to learn. This has got to be one of the most exciting spaces to be working in right now and we have a lot to offer to people with a lot to offer. Key Responsibilities Projects (80%) Transition of and calendar services from existing hosted Exchange to Google Apps. Setup and support users on the Outlook Sync tool for Google. Create calendar and shared resources within Google. 7 IT Support Specialist

8 Support setup and testing of new services at our new office, i.e. LAN Wifi testing, setup of VoiP phones, relocation and testing of infrastructure. Transport and setup of desktop equipment. Setup of basic directory services, AD or cloud based alternatives. Establish effective process for onboarding and setting up new staff. Develop a basic document hub for organisation to store and manage processes. Operational (20%) Day to day customer support, dealing with support issues and requests, for both office based and remote staff. Managing basic services, such as network ports and patching, printer issues. Integration and testing of cloud apps. e.g. ensuring Slack is integrated with Google Drive. Manage machine builds, setup of new laptop and workstations. Understanding of video conferencing, setup and testing of basic AV infrastructure (screens, cabling, mics and cameras). Managing hardware issues, working with vendors. Experience and Personal Attributes You are. Happy to get out in the organisation, confidently presenting yourself and applying ownership of issues. Able to bring fresh ideas to the team, and are committed to delivering them. Keen on understanding customer service essentials, listening, empathising, talking at all levels, delivering on promises. Thorough in your approach, always following up with clear communication and priding yourself on consistent updates and progress. You ll raise issues or risks with the right people, communicating the issues or problems. Technically competent. You have a soup to nuts understanding of technology, and anything you don t know you know how to discover. Experienced in a technical environment where you have been client-facing and have demonstrated professional excellence. Confident, capable and hands-on, with a thirst for learning and the commitment to get the job done. 8 IT Support Specialist

9 Timetable for applications Closing date: 9am Thursday 28 th January 2016 Successful candidates notified: Friday 5 th February 2016 Interviews: Tuesday 9 th February 2016 If you are interested in this role but cannot attend interviews on Tuesday 9 th February 2016 please notify us of this in your application. Location, Remuneration & Time Commitment - For full time staff we would offer 30-35k p.a. pro-rated based on experience - Initial project for Phase 1 is estimated at 3 months. Additional ongoing part time support may be required thereafter. - Cambridge based, with occasional travel to other sites Although the initial technology transition is the main focus of this role, there may be longer term opportunities available (in addition to part time support). To apply You need to send us your CV and a covering letter, via Easyweb, our online job board partner. To apply now, please go to: The covering letter is your opportunity to tell us about yourself, to convince us that you understand our mission and that you have the relevant attitude, skills and experience to excel at the job. Make sure your CV is up to date and details your career history as well as any unpaid or voluntary positions, and your academic, professional and vocational qualifications. Please check that it has your correct contact details (including mobile, land line and address) as these will be used, unsurprisingly, to contact you about your application. If you have any further questions or want to have a chat about this vacancy, please contact us by at 9 IT Support Specialist

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