The New Global Village Enterprise Sales Presentation

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1 The New Global Village Enterprise Sales Presentation April 2007

2 Global Crossing: Differentiated Experience - Customer Visibility & Control Electronic Portal Enhances Overall Customer Experience Directly Provides 24X7 Secure, Online Access to Provision, Troubleshoot, Control, Monitor, Support and Manage Global Crossing Services and Network Customer Customer Slide Slide Key Element of Global Crossing Customer Center Direct Access to Global Crossing s IP, Data, Network, Voice, and ecare Management Platforms Value-Added Key Differentiator: Enables Customers and Partners to gain control and visibility into their Global Crossing services Customers save time, improve transaction speed and accuracy, reduce costs, improve productivity - so they can focus on their core business Key Capabilities: Order new services Create and track trouble tickets Price, order and monitor services Provision voice services real-time Monitor bandwidth utilization View application performance reports Manage Network Performance View router configuration Information Obtain invoice detail and reports Proactively implement network disaster recovery plans Create and view standard/ customizable reporting tools for detailed business analysis Role-based access to features for partners and customers User permissions can be set by page or feature or entire portal to ensure secure transactions

3 What is ucommand ucommand is a web-based portal providing direct access to Global Crossing s data, network, voice, and e- Care management platforms. 24 x 7 access to account information Web-based No software to install or manage Navigation personalized by user enotifications Order status New features Invoice availability Trouble ticket status Customer controlled user access Complete User Manual

4 Network Management Network Map Near real-time updates Site availability Site degraded Site failure Utilization Reports Volume by month, day, week Download as PDF for printing 17 month historical view Updates every 5-15 minutes 17 month historical view Export data to Excel, HTML, PDF Monthly Trouble Reports Review tickets by site Review repair history Download as PDF for printing 17 month historical view Monitor network traffic for potential congestion, troubles, and efficiency planning Remote Radius Account Management Add new users Create and manage Radius User ID s and passwords

5 Trouble Management Enter and track trouble tickets for service related issues Initiate trouble tickets Review real-time status information for service issues Review technician notes Receive or text pager ticket updates Track historical repair turnaround times Review global network alerts Find a complete list of support escalation contacts ucommand provides direct access to Global Crossing network technicians via our online trouble reporting system

6 Order Management Order & Order Status Order: Calling Cards Internet Dial Long Distance Toll-Free Customized etraffic or Executive Summary Profile Voice Services Management Reports Track status of all service orders throughout the provisioning process: Real-time provisioning status for all Global Crossing orders New orders, service modifications and upgrades, and disconnects Track circuits and status by end-user account number Review a complete inventory of services provisioned for your account Download status and inventory information into a spreadsheet for data management Up to the minute provisioning status helps you to effectively manage your business

7 Disaster Recovery Create Toll Free profiles for immediate or future rerouting. Features include: Routing and blocking by NPA- NXX Routing by Time of Day Routing by Day of Year Routing and blocking by Info Digit(s) Routing by % Allocation Maintain your Toll Free network real-time to manage call flows and disaster recovery

8 Billing Services/Reporting Account Management Create and maintain end user accounts for billing Invoices: View invoices online Invoices segmented by business unit if needed Download invoice as PDF for printing 17 month historical view Track charges by end user or product Set up enotification for invoice availability Reporting Download CDR s daily Download monthly traffic reports for trending an analysis Review monthly reports designed for billing reconciliation Billing tools have been designed for flexibility in managing your business

9 ucommand Reporting etraffic Subscription-based traffic and billing analysis Over 200 reports: Account Code, Long Distance, Inbound Services, Calling Cards, Local Service, and Invoice Daily, Weekly, and Monthly delivery PDF and Excel-ready formats Review of Invoice charges View invoice summary in different views to understand usage (I.E. by ANI, interstate, intrastate, dial plan) More Info: View usage by location ereporting tools are available to help you track and manage costs, trends, and usage by location

10 ucommand Network Performance IP Convergence Performance Reporting Customer specific performance reporting Delay, Loss, Jitter metrics per site pair Regional SLA tracking Export to PDF, Excel, HTML Tools that let you see Global Crossing s network performance.

11 Thank You

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