Remote Network Monitoring Software for Managed Services Providers

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1 Remote Network Monitoring Software for Managed Services Providers PacketTrap MSP provides a cost-effective way for you to offer enterprise-class server, application, and network management to your customers. It is the first solution to extend managed services functionality to the biggest pain for your customers: the traffic and bandwidth challenges on the network. This powerful solution includes traffic analysis on any device, application, virtual infrastructure and VoIP monitoring as well as PSA integration. PacketTrap MSP gives you a 360-degree view of your customer's single and multi-site networks and allows you to manage and maintain from a single interface. PacketTrap MSP ensures complete visibility and access so that you are the first to know about bandwidth clogs, server and device failures, connectivity issues, and are able to perform routine network maintenance. With PacketTrap MSP, you'll spend less time worrying about your customer's IT and more time managing it. Overview Easy Access Active Monitoring Reports & Alerts Rapid Remediation Customization PSA Integration VoIP Monitoring Screenshots Download a Free Full Version of PacketTrap MSP Software here

2 PacketTrap Easy Access PacketTrap MSP (Managed Service Provider) is a robust and affordable platform built to remotely monitor your customers in a secure, customized environment for your business. PacketTrap MSP sets up in minutes and auto-discovers system resources and their metrics, including hardware, operating systems, virtualization, databases, middleware, applications and services. System Monitoring Made Easy Mobile Device Support PacketTrap MSP supports delivery of reports and monitoring data to numerous mobile devices. Now your network administrators can keep an eye on the network even when they are offsite or in company meetings. Load and Go Deploy PacketTrap MSP installs and more importantly configures in 15 minutes through a simple 3 step process. After installation, PacketTrap MSP performs a fast and comprehensive scan of the entire network to discover all devices. Leveraging various discovery techniques, PacketTrap MSP provides a complete set of attributes for each device that has been discovered. Each device is then assigned to a Smart Policy with recommended monitors to complete the deployment process. Role-Based Access PacketTrap MSP gives you control over what users can and cannot do on the system. User accounts are configured for which type of information is displayed in the PacketTrap MSP Studio for an individual user or group of people. In addition user accounts have address for integration to alert notifications and scheduled reports. This layer of security ensures that the right people have access to the right information. Web Browser Interface Use PacketTrap MSP's web interface to view all your critical network data, traffic bottle necks, and alert warning about potential problems. In addition, see your PacketTrap MSP system settings to ensure you are collecting the right information at the right time. Custom SNMP Configuration Manually or automatically discover and enter custom monitors for any SNMP enabled device. Custom SNMP allows you to define any SNMP OID to monitor any SNMP device regardless of the manufacturer or type of device, enabling PacketTrap MSP to provide 100% SNMP coverage on any network. Custom alerts can easily be created to provide instant notification of the status of any SNMP monitor. SNMP Enablement SNMP Enablement is a powerful utility that automatically enables and configures SNMP on your devices to ensure they will be monitored by PacketTrap MSP. A ease to use wizard walks you through the simple process for one or many devices. This tool saves you considerable time and the days of having to going to each machine are over. Multi-User SNMP Enablement is a powerful utility that automatically enables and configures SNMP on your devices to ensure they will be monitored by PacketTrap MSP. A ease to use wizard walks you through the simple process for one or many devices. This tool saves you considerable time and the days of having to going to each machine are over.

3 Monitoring Dashboards PacketTrap MSP provides unparalleled visibility into network performance, fault management, and device availability across any size of network. The igoogle like Dashboard is a "network management dashboard" with a summary display of key performance indicators (KPIs) like CPU load, network interface traffic, latency, packet loss and event logs, exposing troubled devices and areas of the network. With support for drag and drop, it's easy to customize each dashboard by simply adding and removing gadgets. PacketTrap MSP's full screen mode feature maximizes screen real estate and rotates multiple dashboards. Now managers and operations staff can continuously monitor key assets of the company to ensure that your network is always running at peak performance.

4 PacketTrap MSP - Active Monitoring PacketTrap MSP (Managed Service Provider) active monitoring gives you real time performance monitoring, traffic analysis and flow, application monitoring, cloud monitoring, wireless monitoring and so much more. Remote Monitoring Software Real Time Performance Monitoring Monitors performance counters for routers, hubs, switches, servers, and applications in realtime. Traffic Analysis and Flow What specific traffic is clogging your customer's network? Is it the Exchange Server? Is someone streaming YouTube videos or music from itunes? PacketTrap MSP in the best monitoring platform to provide this level of granularity. Application Monitoring PacketTrap MSP Application Monitoring provides in-depth visibility of running processes and performance counters for mission-critical applications, network services, and web applications. Application failures are usually the most common problems that occur in IT infrastructure. These powerful monitors help IT Admins and network engineers prevent application failures and identify degradations early. Cloud Monitoring PacketTrap MSP enables you to securely manage and monitor both your local infrastructure and your remote cloud computing environments within a single dashboard. Regardless of whether you are managing a collection of resources in your data center, corporate office, remote location, or in a partner's cloud, PacketTrap MSP provides the comprehensive capability required to scale with your needs. Go Live Monitoring Go Live provides real-time monitoring and data collection of a device(s) during the troubleshooting process. This granular view of device information helps you identify performance issues in seconds, not minutes and reduce mean time to repair. Each SNMP or WMI monitor can be modified for each device, giving you full control to collect the data that needed to a solve your problem. Wireless Monitoring Wireless Monitor Module gives PacketTrap MSP the ability to monitor wireless networks. As wireless become a more integrated in today's network, it is important that IT managers maintain visibility into wireless access points, clients and sessions. PacketTrap MSP Wireless

5 Monitoring centralizes the management of distributed wireless networks with configuration in Smart Policies and monitoring in Dashboards. Understand how well your wireless network is performing and detect rogue users. Website Surfing Analysis Does your customer's management team know the websites their employees are surfing? How productive are their employees? PacketTrap MSP is the best platform on the market to tell you. Log File Management PacketTrap MSP has log monitoring and management capabilities, with the ability to collect, analyze, alert, report, and archive Event Log from Windows hosts, SysLog from distributed UNIX hosts, Routers, Switches, and other SysLog devices, and Application logs from IIS web server, IIS FTP server, and MS SQL server. It helps system administrators to troubleshoot, performance problems on hosts, select applications, and the network. SNMP Trap Manager Devices can be configured to proactively send out trap messages via SNMP when there is an issue. This ensures that alerts can be triggered more quickly in PacketTrap MSP, avoiding problems before they impact the network. SNMP Trap Manager uses an extensive Management Information Database (MIB) library to reference Object Identifier (OID) description to make traps easy to recognize and understand quickly. Proactive alert notifications can be sent based on OID, source and other key trap information to make sure you know about problems before they become an issue. VoIP Support and Monitoring Voice and data convergence poses enormous challenges to network administrators. By introducing voice traffic onto the data network, it can degrade performance for both types of traffic. PacketTrap MSP VoIP Monitoring and Analysis addresses this problem with the capability to monitor, alert, and report on the network's capacity to provide acceptable call quality. PacketTrap MSP VoIP collects valuable parameters essential to VoIP performance, including jitter, packet loss, latency, and MOS (mean opinion score). It leverages the functionality of PacketTrap MSP and seamlessly integrates with its network management capabilities, giving you a combined voice and data networks visibility, actionable intelligence and control over VoIP Virtualization Support (Monitoring) PacketTrap MSP's Virtualization makes it easy to monitor your virtual environment to ensure it is running smoothly. It automatically discovers your host ESX servers and associated guest virtual machines and provides insight into key statistics like status, CPU, memory, disk usage, and interface traffic. As resource allocation changes, PacketTrap MSP updates to provide you with the most real-time information about your virtualized environment. Remote Office Support (Monitoring) Designed for organizations with multi-site networks, PacketTrap MSP Remote Agent provides secure connectivity between IT headquarters and any number of remote sites. The remote agent ensures that all key network performance data is collected and sent to PacketTrap MSP, providing visibility into the entire IT infrastructure. Taking commands from PacketTrap MSP, the remote agent can also enforce policies and execute actions.

6 Traffic Analysis and Flow What specific traffic is clogging your customer's network? Is it the Exchange Server? Is someone streaming YouTube videos or music from itunes? PacketTrap MSP in the best monitoring platform to provide this level of granularity. Network Mapping Leveraging several discovery techniques, PacketTrap MSP automatically discovers your LAN or WAN and produces easy-to-view network topologies. These diagrams are automatically updated when devices are added or removed from the network. Supporting the need for monitoring, visualization and planning for the future of your network, network mapping is an invaluable feature.

7 PacketTrap Reporting & Alerts - Remote IT Support Reporting PacketTrap MSP Reports enables you to generate reports for all collected network data. Any report can instantly be printed, ed, and saved. You can drill down into specific time periods or events or change chart type with a single click - a feature that is particularly useful when troubleshooting issues. Leveraging the report scheduler, reports on a daily, weekly or monthly basis to colleagues and executive management. Performance Baseline PacketTrap MSP Performance Baseline automatically analyzes collected data to identify changes in network behavior and establishes a baseline that represents the regular and expected activity of a device and network. The established baseline accurately reflects your organization's use of the IT infrastructure by taking into account patterns and variations in usage - for example, increased processor utilization on Monday mornings at 9:00am. Performance Baseline continuously logs subsequent activity of a device and compares it to baseline. Once irregular behavior is detected, PacketTrap MSP produces a qualified alert that contains details to be used as a starting point to help guide the troubleshooting and remediation process. Advanced Alerting PacketTrap MSP automatically notifies you via or SMS when network performance degrades, allowing you to fix problems before any impact on user and customer experience. Through a simple wizard, you can configure alerts for multiple conditions that meet the needs of your network. Support Ticketing Feature-rich ticketing system allows you to create and assign tickets for each of your users. Global Policies Configuration of monitoring, reporting, and remediation is a breeze with global policy management. Make changes in your configuration and deploy the new configurations to one group of computers, one customer, or every device monitored by PacketTrap MSP.

8 PacketTrap Rapid Remediation - Remote IT Support Software Integrated AntiVirus PacketTrap provides a fully integrated antivirus suite for complete protection and remediation for viruses, trojans, malware, and web-based threats. Patch Management Robust patch management across your servers, workstations, and remote PCs that maintains them secure and up-to-date. Router Config Backup PacketTrap MSP has the ability to automatically backup configurations files for your routers and switches. Configuration backups can be scheduled to run as needed and are stored in the PacketTrap MSP database. Config files can be viewed and compared all in the same interface. In addition you can be immediately alerted when any configuration has been changed. You can customize the backup settings to meet your particular needs in PacketTrap MSP Policies. Smart Policies Leveraging PacketTrap MSP's device profiling intelligence, it recommends monitors and data gathering intervals for all devices discovered in your network. Smart Policies encompass devices, monitors, alerts and scheduled task, so any configuration changes occur from one central location. This intuitive design saves you time and dramatically improves ease of use. Diagnostic Tools Integration of PacketTrap's acclaimed pt360 Tool Suite, the number one network diagnostic tool on the market. Consolidates dozens of network management and configuration management tools into a single integrated interface. Custom Scripting PacketTrap custom scripting allows administrators to remotely run any scripting language on Windows, Mac, Linux, and Unix devices easily and securely. Strongly types parameters, 32/ 64 bit run states, and customized parameter strings ensure scripts are implemented quickly and reliably. Specific interpreters can be specified to support any custom scripting language or console application. ExpertAssist Remote Remediation Tools PacketTrap MSP now includes ExpertAssist, an advanced behind-the-screen remote troubleshooting tool for Windows desktops and servers. Deployed within the PacketTrap MSP framework and launched with a single click from the device in the MSP Studio, ExpertAssist can manage devices remotely, in real time, while users continue to work without interruption.

9 ExpertAssist provides more than 45 distinct capabilities to control, manage and gather information from remote computers.

10 PacketTrap Customization - SNMP Monitoring and Customization Custom Reporting and Dashboard Gadgets Configure the PacketTrap MSP dashboard to report and display content for any SNMP-based monitoring data. By integrating with our custom-snmp monitoring solution, users can display data, trend graphs and charts, and time-elapsed snapshots of network, device, and computer performance and availability. Tigerpaw PSA System The seamless connectivity between the professional service automation (PSA) tools of Tigerpaw and the remote management and monitoring capabilities of PacketTrap creates a full-featured application set for MSPs. alerts generated through PacketTrap MSP are monitored, interpreted, and routed to appropriate technicians and ultimately converted into service orders through the Tigerpaw Managed Services Integrator. Autotask Service Management Tools Autotask Corporation provides the world's leading hosted IT Business Management software built specifically for VARs, MSPs, and other technology solution providers to help them run their businesses better. The company's product line includes the Autotask Professional Services Automation (PSA) software, and the VARStreet family of advanced quoting and e-commerce tools. All products work together seamlessly, and are available on demand to help IT solution providers to sell, implement, manage and bill their technology products & services. ConnectWise PSA Integration PacketTrap MSP provides seamless integration with the ConnectWise API to deliver a comprehensive solution for remote network management and service provider automation tools. Open API and SDK Export PacketTrap MSP monitoring and performance data to your other information systems easily and seamlessly. The open interface allows users to poll PacketTrap MSP with industry standard Service Oriented Architecture (SOA) and return data in XML, HTML, or JSON format, allowing full integration of PacketTrap MSP with your existing IT infrastructure and applications. Cross Platform Support The PacketTrap MSP agent provides non intrusive, light-weight monitoring for Windows, Mac, and Linux machines. It is responsible for communication back to the PacketTrap MSP server, and executing tasks and delivering services.

11 PacketTrap PSA Integration Options PacketTrap MSP integrates with several professional service automation (PSA) applications which allow you to provide time-tracking, billing, and reporting tools for your IT business. PacketTrap PSA PacketTrap PSA is easy to use, far easier than competitive products, yet still gives MSPs the functionality they need to run their businesses. And, unlike competitors, you don t need to hire someone just to manage the software... Tigerpaw PSA System Autotask Service Management Tools The seamless connectivity between the professional service automation (PSA) tools of Tigerpaw and the remote management and monitoring capabilities of PacketTrap creates a full-featured application set for MSPs. alerts generated through PacketTrap MSP are monitored, interpreted, and routed to appropriate technicians and ultimately converted into service orders through the Tigerpaw Managed Services Integrator. PacketTrap MSP uses latest Tigerpaw SDK... Autotask Corporation provides the world's leading hosted IT Business Management software built specifically for VARs, MSPs, and other technology solution providers to help them run their businesses better. PacketTrap MSP accommodates new product group structure... ConnectWise PSA Integration PacketTrap MSP provides seamless integration with the ConnectWise API to deliver a comprehensive solution for remote network management and service provider automation tools...

12 PacketTrap - VoIP Support & Monitoring - Avaya Monitoring Support PacketTrap MSP now provides in-depth and detailed monitoring of VoIP quality metrics such as, MOS, Jitter, packet-loss, delay, network utilization. In addition, there are reports and alerts on all VoIP related voice metrics. Due to continually evolving technology, there is the challenge of effectively monitoring VoIP systems and ensuring there is adequate visibility into how the IT infrastructure and VoIP systems are working together. PacketTtrap will help you create the most efficient VoIP monitoring environment, enhance user satisfaction and meet SLAs. Download our VoIP Brochure

13 PacketTrap MSP Software Screenshots PacketTrap MSP Software Screenshots

14 1. Configuration Comparison Consolidates dozens of network management and configuration management tools into a single integrated interface. 2. Custom Scripting PacketTrap custom scripting allows administrators to remotely run any scripting language on Windows, Mac, Linux, and Unix devices easily and securely. 3. Customer Friendly Reports PacketTrap MSP supports delivery of reports and monitoring data to numerous mobile devices. Now your network administrators can keep an eye on the network even when they are offsite or in company meetings. 4. Device Summary View The igoogle like Dashboard is a "network management dashboard" with a summary display of key performance indicators (KPIs) like CPU load, network interface traffic, latency, packet loss and event logs, exposing troubled devices and areas of the network. 5. Expert Assist PacketTrap MSP now includes ExpertAssist, an advanced behind-the-screen remote troubleshooting tool for Windows desktops and servers. 6. Global Policy Management Configuration of monitoring, reporting, and remediation is a breeze with global policy management. Make changes in your configuration and deploy the new configurations to one group of computers, one customer, or every device monitored by PacketTrap MSP. 7. Go Live Monitoring Go Live provides real-time monitoring and data collection of a device(s) during the troubleshooting process. 8. Integrated Community The PacketTrap MSP community is a comprehensive resource for PacketTrap users and MSPs looking to build their business. Visit the community for active discussions, document sharing, our company blog and more. 9. Integration Ticketing PacketTrap MSP comes with ticketing integration and support. 10. Network Map 1 Leveraging several discovery techniques, PacketTrap MSP automatically discovers your LAN or WAN and produces easy-toview network topologies. 11. Network Map2 These diagrams are automatically updated when devices are added or removed from the network. Supporting the need for monitoring, visualization and planning for the future of your network, network mapping is an invaluable feature. 12. NOC Dashboard PacketTrap MSP provides unparalleled visibility into network performance, fault management, and device availability across any size of network. 13. Patch Management Foglight Patch Management allows administrators to automatically manage and control critical Windows updates to ensure that customer's devices are protected with the latest security patches and updates. 14. PSA Integration & Admin Features The seamless connectivity between the professional service automation (PSA) tools of Tigerpaw and the remote management and monitoring capabilities of PacketTrap creates a full-featured application set for MSPs. 15. Suite of Diagnostic Tools Integration of PacketTrap's acclaimed pt360 Tool Suite, the number one network diagnostic tool on the market. Consolidates dozens of network management and configuration management tools into a single integrated interface. 16. Top 10 Dashboard Users can display data, trend graphs and charts, and time-elapsed snapshots of network, device, and computer performance and availability. 17. Traffic Analysis What specific traffic is clogging your customer's network? Is it the Exchange Server? Is someone streaming YouTube videos or music from itunes? 18. Virtual Machine Monitoring PacketTrap MSP's Virtualization makes it easy to monitor your virtual environment to ensure it is running smoothly. It automatically discovers your host ESX servers and associated guest virtual machines and provides insight into key statistics like status, CPU, memory, disk usage, and interface traffic. Download a Free Full Version of PacketTrap MSP Software here

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