Focused Vendor Module Avaya Aura Communication Manager (ACM)

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1 Focused Vendor Module Avaya Aura Communication Manager (ACM) A CTiQ FVM operates like a team of highly skilled engineers.

2 SYSTEM OVERVIEW: HOW THE ACM FVM FITS Focused Vendor Modules (FVMs) THE BRIDGE BETWEEN YOUR NETWORK AND YOUR IT STAFF CTiQ Focused Vendor Modules (FVMs) are software agents that enable the CTiQ Intelligent Management Platform (IMP) to provide unsurpassed visibility into the health and well being of your applications. FVMs operate like a team of highly skilled engineers that constantly monitor and evaluate your system s performance to assure optimal operation and availability. Avaya Aura Communication Manager (ACM) REAL- TIME MONITORING WITH CTIQ INTELLIGENT MANAGEMENT PLATFORM (IMP) WHAT IT MONITORS WHEN COMBINED WITH VQM CTIQ S VQM MODULE DELIVERS ADVANCED RTCP & QUALITY OF SERVICE (QOS) MONITORS, INCLUDING: GRAPHICAL, REAL TIME & HISTORICAL QOS MEASUREMENTS FOR VOIP CONVERSATIONS o BY REGION, TRUNK, BOARD, IP ADDRESS RANGE, NETWORK SEGMENT MEAN OPINION SCORE (MOS), DELAY, JITTER, PACKET LOSS AND CODEC LAYER- 3 TRACE- ROUTE MAPPING (PER HOP LATENCY) CONFIGURABLE THRESHOLDS AND ALERTS OVERVIEW The Avaya Aura Communication Manager (ACM) FVM enhances visibility and focuses troubleshooting so that enterprises can fully capture the benefits of Avaya s advanced IP telephony while maintaining optimal uptime. System performance and availability are monitored in real- time. When combined with CTiQ s Voice Quality Monitoring (VQM) Module, you have unsurpassed visibility into your Avaya Voice Solution. WHAT IT DOES The ACM FVM automatically discovers and inventories your system, both physical (Media Gateways, etc.) and logical (Trunk Groups, Network Regions, etc.). Dynamic Dependency Trees are created to visually depict co- dependent components. Multiple Events, Alarms and Polling Data are aggregated and presented in Dashboards that are easily customized to meet business and technical needs. Dashboards give at- a- glance views of system health (e.g. IP phone registrations, VoIP Quality of Service, etc.). Outages or degradation are indicated on the Dashboard, and the CTiQ Intelligent Management Platform (IMP) immediately alerts the proper engineering resources for troubleshooting and remediation. Dashboards also deliver real- time utilization statistics and availability of resources (trunk groups, DSP s, etc.). Capacity and performance trending data is visible on- line by drilling down within a Dashboard element, or by generating weekly/monthly reports. WHAT IT MONITORS The CTiQ Intelligent Management Platform (IMP) Active Discovery Process maintains an up to date inventory of key ACM components, including hardware and firmware versions. Card types are easily searched for upgrade planning and validation. SUPPORTED SYSTEMS Avaya Aura Communication Manager 2.X Avaya Aura Communication Manager 3.X Avaya Aura Communication Manager 4.X Avaya Aura Communication Manager 5.X Avaya Aura Communication Manager 6.X

3 ACM INVENTORY COLLECTED ON THE FOLLOWING: Media Servers o Main o ESS/LSP Media Gateways o Serial Number o MM Cards Cabinets o TN Cards o IPSI s o C- LAN s o MedPro s o VAL s Signaling Groups Trunk Groups o Trunk Group Members Stations o IP, Digital, Analog o Administered, Registered (IP) AES Servers Network Regions Locations IP Network Map Node Names System Capacities History o Log of System Administration activity (List History) CTIQ INTELLIGENT MANAGEMENT PLATFORM (IMP) COLLECTS ACM INVENTORY The CTiQ Intelligent Management Platform (IMP) Active Discovery Process maintains an up to date inventory of key ACM components, including hardware and firmware versions. Card types are easily searched for upgrade planning and validation. The CTiQ Avaya Aura Communication Manager (ACM) FVM reaches into the network and identifies ACM inventory components such as cards, ports, and trunk groups. You can also view elements by region and location. Each type of ACM inventory group contains a detailed list that is easy to search. It has a filter function that allows for quick return of results on specific criteria, so you can effectively retrieve information.

4 CREATE A TRUE END- TO- END VIEW THE CTIQ INTELLIGENT MANAGEMENT PLATFORM (IMP) CAN BE ENHANCED WITH ADDITIONAL FVMS AND POLLERS, AS WELL AS INFRASTRUCTURE ELEMENTS (SWITCHES, ROUTERS, FWS, UPS), TO CREATE A TRUE END- TO- END VIEW OF AN APPLICATION INCLUDING ALL OF ITS REQUIRED RESOURCES AND IP CONNECTIVITY. THE EXAMPLES TO THE RIGHT DISPLAY THE ETHERNET SWITCHES AND SPECIFIC PORTS THAT INTER- CONNECT THE C- LAN, IPSIS, AND MODULAR MESSAGING. DEPENDENCY TREES Dependency Trees visually illustrate the FVMs depth and knowledge of the Avaya Aura Communication Manger. Dependency Trees map and correlate all of the resources required by a particular service or application. This correlation puts alarms in context and enables engineers to pinpoint the root cause of the alarm, making rapid trouble resolution possible. A dashboard monitor gives an immediate visual indication of an alert and its severity. These monitors show you the Effect or the affected application. Drilling down into the underlying Dependency Tree lets you narrow down and pinpoint the location of the Cause. EXAMPLE #1 In the above example, we outline the requirements of a Modular Messaging Trunk Group: a Signaling Group, C- LAN, and the Trunk Group Members. The C- LAN in turn is dependent upon its own Board Health, Port Network Chassis, Ethernet Interface Health and IP network reachability. Finally, the Chassis is dependent upon: Registration to the Media Server, its IPSI(s), Packet Interface, Tone Clocks and Power Supplies. EXAMPLE #2 The above example illustrates a failed C- LAN. Should this occur, your support staff will be alerted with not only the specific board failure, but the business impact Modular Messaging is impacted because Trunk Group 57 is down. Alarms have context and know how your business and users are affected.

5 DEPENDENCY TREES PER ACM: ACM Processors o CTiQ IMP Login status o Ethernet Interface reachability ACM Processor Control o Controlled Media Gateways o Controlled Port Networks ACM Control Change o Media Gateway Registration to an ESS or LSP o Port Network Registration to an ESS Media Gateway o Registration o Ethernet Interface reachability Port Network Chassis o Power Supply(s) o Registration o IPSI(s) Packet Interface TDM Bus Clock Tone Clock C- LAN o Boards Status o Port Network Chassis Status (nested Tree) o Ethernet Interface status o Ethernet Interface reachability Locations o Chassis Status (PN and/or MG) MedPro o Board Status o Board Alarm (TDM Check) o Port Network Chassis Status (nested Tree, see #6) o DSP Resources o Ethernet interface reachability Trunk Group (ISDN or SIP/H.323) o Signal Group Board Status (C- LAN or DS- 1) PN/MG Chassis Status Link status o Channels VAL Board o Board Status o Port Network Chassis Status o Channel Status o Ethernet Interface Status METRICS The Avaya Aura Communication Manager (ACM) FVM delivers graphical, real- time and historical metrics on: Media Servers (including ESS & LSP) o Processor Health Static Occupancy System Maintenance Occupancy Call Processing Occupancy Idle o Registrations Media Gateways o DSP Utilization o Chassis health (fan, hardware, etc.) o Power Supply Status o Power Status o Port networks o TDM Timeslot Usage o Chassis health o Power Supply Status o Power Status o C- LAN o Registrations MedPro o Utilization Trunk Groups o Utilization Network Regions o Inter- Region Usage EXAMPLE #1 Real- time Trunk Utilization EXAMPLE #2 Real- time Historical Utilization

6 REGISTRATION MAP THIS AUTOMATICALLY GENERATES A VISUAL DEPICTION OF GATEWAY TO SERVER REGISTRATIONS. THIS MAP LINKS YOUR MEDIA GATEWAYS TO THEIR CONTROLLING MEDIA SERVER AND IMMEDIATELY INDICATES A NETWORK FRACTURE OR MEDIA SERVER FAILURE. REPORTING Reports can be scheduled to run weekly or monthly, and can be delivered via e- mail. The following real- time data is collected, which you can report against: C- LAN/Processor- Ethernet Registration Utilization DSP Utilization o MedPro and Media Gateway Event Report Hardware Inventory Phone QOS o Suspect Endpoints o QoS Summary o QoS Detail Processor Utilization Security o Failed Logins Service Level Availability Traffic Measurement Trunk Group Utilization TDM Timeslot Utilization EXAMPLE #1 Total Voice Stream by Alarm Threshold per Hour FOR LARGER NETWORKS THIS INFORMATION IS AVAILABLE IN A TABULAR FORMAT. EXAMPLE #2 Total Voice Stream Duration by Threshold per Hour

7 STEADY STATE FUNCTIONALITY CTiQ s ACM FVM functionality extends well beyond break/fix, including: Trending and Capacity Planning: Historical reporting will indicate utilization trends and identify over/under- capacity, including: Trunks, MedPro/DSP resources, C- LAN sockets, etc. Upgrade Planning: Active Discovery creates and maintains up- to- date system inventory (Hardware and Firmware versions included). o Degradation o Reporting and Historical Data will identify performance trends. This empowers your staff to be proactive and anticipate faults. Examples of data that indicate potentially imminent faults: o Higher Processor Utilization o C- LAN Socket Utilization o DSP Resource Utilization o Phone/Gateway Registration Events o Slower Response Times LSP and ESS Inventory and Health Avaya provides multiple levels of redundancy, and powerful disaster recovery functionality; however, the distributed nature of key redundant components challenges even the most technically savvy teams. Enterprise networks with multiple LSP s and ESS s are particularly challenging. Visual Representation of State including active registrations of Stations; Gateways, Active Processors provide real- time knowledge of which Avaya process is in control of which resources. LIST TRACE HISTORY The ACM FVM enhances Avaya s List Trace functionality by allowing multiple responders to simultaneously view a List Trace as it runs, and previously executed traces are not lost when another trace is run. They are saved and easily recalled for comparison and review. Traces may also be exported. EXAMPLE #1 In the above example, we select a trace type as station. The list of options is extensive, with a number of the selections provided below: Station TAC VDN Vector Media Gateway Hunt Group Advocate Agent Advocate Skill EXAMPLE #2 Run a current list trace or filter through the past traces for evaluation.

8 Contact Us Today! FOCUSED VENDOR MODULES (FVMS) FURTHER EXPLORED Consolidated Technologies, Inc. PHONE: (888) Midland Avenue Port Chester, NY The CTiQ FVMs add additional functionality to the CTiQ Intelligent Management Platform (IMP) by providing broader, deeper, dynamic polling and reporting, with increased automation. These represent the most thorough understanding of a given application, including: Elements, Services and Functions Relationships and Functional Dependencies Context within a Converged Voice and Data Network This knowledge is distilled into the logic utilized by multiple interrogation, correlation and presentation components including: Auto/Active Discovery, Dependency Trees, Live Dashboards, Pollers, Info Packs, Alarm Aggregators and Reports. The CTiQ Intelligent Management Platform (IMP) aggregates information and provides real- time alerts and notifications to both the Enterprise Client and Managed Service Provider. The FVMs insight points directly to your issues, at the very same time they occur. Once issues are pinpointed, the CTiQ Intelligent Management Platform (IMP) provides the tools needed to evaluate, address and remediate. Using the CTiQ Intelligent Management Platform s (IMP) powerful toolkit, responding Engineers are enabled to quickly and securely react to outages, including: Connection Broker (remote access) o SSH, Telnet, HTTP, HTTPS, RDP, SAT, VNC, and User Defined connections File Transfer Socket Tunnel

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