--- Who s watching over your network to insure that it is operating efficiently? ---

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1 Did You Know...? Starnet offers numerous ITrelated services in support of many of today s complex IT operational issues. --- Who s watching over your network to insure that it is operating efficiently? --- Driving Network Efficiency StarWATCH Network Efficiency Service StarTRACK Equipment Maintenance Contract Management StarSCOPE Internet Usage Visibility & WAN Bandwidth Utilization Assessment StarASSURE Managed Solution for Voice/ Unified Communications StarDR Disaster Recovery Business Continuity Managed Service WESTLAKE VILLAGE, CA (Corporate Headquarters) 2659 Townsgate Rd, #227 Westlake Village, CA Phone: CA Toll Free: PHOENIX, AZ (Sales & Engineering Office) N. 28 th Dr, # 205 Phoenix, AZ Phone: AZ Toll Free: LAS VEGAS, NV (Applications Hosting Center) Switch Communications Supernap 7 Las Vegas, NV A Customized Starnet Services Offering Designed To Assist Customers In Maintaining Network Efficiency Monitoring/Alerting/Reporting/Device Management/Engineering Services The Problem: Networks have a tendency to slow down or go down at the most inopportune moment, costing organizations time, efficiency and money. When enterprise networks slow down or go down, it can be very costly. Effectively preventing these slow down or go down events is challenging in many respects. The many environmental and systematic factors, instances, occurrences and conditions that can cause enterprise networks to degrade or crash, are difficult to proactively identify and address. How can a customer watch for all these things and be notified if something unhealthy is starting to develop or fail? What tools can customers use to keep watch? How can they acquire the expertise to operate, utilize and maintain these tools? All of these factors present obstacles for customers who need to insure that their networks are operating optimally. While there are numerous monitoring solutions and network service provider offerings in the marketplace, most of these solutions aren t tailored to a given customer environment. The tools in the market operate and perform but don t necessarily provide the customer with a tailored deployment where the monitoring focus is on the right ports and the right devices in the network. And the alerting and reporting mechanisms aren t configured to be in alignment with the particular overall objective of maintaining uptime and optimizing performance. The tools, without the right mechanic operating them, don t deliver the value - and don t help a customer prevent slow down or go down. The right solution needs both the right tools and the right operation. 1 StarWATCH Maximize Uptime / Optimize Performance

2 The Solution: StarWATCH Starnet s Network Efficiency Management System Our StarWATCH>> service includes a blend of network services that provides customers the information they need and the assistance they can use to proactively maintain the efficiency of their network. StarWATCH differs from all other Remote Network Moitoring & Management solutions in 2 ways; 1. All services provided under StarWATCH have a clear purpose - To help customers drive their networks to 100% efficiency. 2. The StarWATCH offering bundles 3 distinct components to accomplish this purpose, the combination of which are not found in other network management/monitoring offerings. a. Robust 24 x 7 Network Efficiency Monitoring b. Network device health, firmware and configuration management c. Onsite/Remote Engineering Services from Starnet Engineers StarWATCH HELPS CUSTOMERS DRIVE NETWORK EFFICIENCY In the context of StarWATCH, Network Efficiency is quantified by gathering network efficiency metrics reported by core networking components and core business applications servers, and applying appropriate algorithms. Our algorithms take into account the nuances of each customer s network. As part of the StarWATCH discovery process, we review the customer s core network topology and identify critical devices, pathways, business processes, connections and application flows. Once we identify these components, we identify key network efficiency metrics that these devices can report on and to which we apply our monitors. We gather information on these monitors for a 4-6 week period to establish your network s trends and baselines. With this information we apply the appropriate and acceptable baseline and activity information for purposes identifying instances where network activity is outside of acceptable ranges. THE StarWATCH NETWORK EFFICIENCY INDEX If all network efficiency metrics, over a given time period, reported no instances of exceeding established baselines, or reported no factors/conditions/instances of network inefficiency we can make a case for saying that this network was 100% Efficient over that time period. We all know that this will be the exception rather than the norm, and that we would expect that in a dynamic network, there will always be instances where metrics will report activity reflecting a condition, or a factor, or an instance that has impacted the overall efficiency of the network. The weekly Network Efficiency Index number we provide our StarWATCH customers takes into account the numbers of these conditions, factors and instances during the measurement period. The index is designed to provide IT and Executive Management personnel a relative idea on how their network has performed over the measurement period. Detailed information pertaining to the conditions, factors and instances that have impacted the Network Efficiency Index is readily available to the StarWATCH customer via the StarWATCH management portal. 2 StarWATCH Maximize Uptime / Optimize Performance

3 Remediating the conditions, factors and instances as identified by StarWATCH will drive the Network Efficiency Index higher. StarWATCH will generate alarms and alerts when these conditions, factors and instances occur. When customers adopt the mindset of managing their network with the purpose of driving the StarWATCH weekly Network Efficiency Index to 100%, the net result will be a network that is operating optimally to deliver core business applications to their end users. 24 x 7 EFFICIENCY MONITORING Custom Design StarWATCH>> is tailored to the individual customer s network. We evaluate what needs to be monitored and then focus our efforts on those specific items. Overloading the database with information that is not directly linked to overall network performance degradation and slowdown only diffuses focus on what s tied to the overall objective of the monitoring service. When engaging with a prospective customer for StarWATCH>>, we do an in-depth review of the existing network topology to understand where the points of degradation and failure are, and design a monitoring package and strategy to be in alignment with the customer s objectives. SLA Monitoring and Measurement StarWATCH>> supports specification of SLAs for services and infrastructure in terms of defined metrics, such as, availability, latency, Committed Information Rate (CIR) and much more. We measures compliance against defined SLAs, and provide reports of compliance against SLAs, using real time SLA dashboards. Business Service Monitoring Our technology provides real time visibility into the performance of IT services and business processes. We provide a correlated and business oriented view of the IT infrastructure, and link the underlying IT infrastructure to the supported business services and processes. StarWATCH s Business Container technology enables the creation of unique virtual views of discrete business services, and makes the alignment of infrastructure technology with business outcomes a reality. We also support SLA management and provide real time dashboards for performance monitoring. 3 StarWATCH Maximize Uptime / Optimize Performance

4 StarWATCH>> makes its Business Service Containers fully aware of the underlying L2/L3 relationships between components. This enables us to provide business oriented views of the performance of the underlying IT infrastructure. This includes split panel views of services, business containers, devices and performance tests. Real Time & Historical Reporting StarWATCH>> retrieves data upon request and generates reports and views based on the actual state of infrastructure. We support trend reports that provide short term and long term trend plots of imminent violations, and customized reports for fault, performance, threshold, message and inventory. We provide powerful and intuitive reports and statistical information, ranging from simple top N tables to sophisticated correlation graphs and trend reports using regression analysis. 4 StarWATCH Maximize Uptime / Optimize Performance

5 Topology Discovery & Mapping StarWATCH automatically discovers applications, networks, servers, and systems on initial discovery, and the relationship between the different L2/L3 devices using technologies such as CDP, DHCP, ARP, ICMP, and route tables. It can then build the hierarchical topology map between your network devices such as switches, routers, VLANs, ATM/frame relay, and older generation bridges and hubs. StarWATCH includes a robust component template and signature library for IT infrastructure. Users can create visual relationship maps between services and infrastructure, enabling better problem isolation and root cause analysis. Event Manager StarWATCH>> captures, processes and displays a variety of events such as SNMP Traps, Win Events, and syslogs. We support acknowledgement and annotation of events. Selected events can be suppressed until a given time, and de duplication and correlation of events of the same category is supported. StarWATCH>> identifies which Business Service Containers the event belongs to, so that users can clearly view the impact of an alarm on a service. 5 StarWATCH Maximize Uptime / Optimize Performance

6 NETWORK EQUIPMENT FIRMWARE & CONFIGURATION MAINTENANCE One of the biggest enablers of optimized network performance is to keep network infrastructure equipment on current revisions of firmware. Yet many companies ignore this important maintenance routine and eventually pay a price for it. StarWATCH>> insures our customers that firmware upgrades, and other recommended networking equipment maintenance tasks are performed on a regular basis. Also included with StarWATCH>> are services for all network moves and changes. Now you can be assured that changes to your networking configurations are performed by our experienced staff. TROUBLESHOOTING/ISSUE RESOLUTION/NETWORK EXPANSION SERVICES Included in every StarWATCH>> agreement is a monthly allotment of Starnet engineering time for Troubleshooting, Issue Resolution and Network Expansion services. With our monitoring and network equipment maintenance services StarWATCH>> will limit instances of network slow-down and go-down. But in the event of an unforeseen or unexpected occurrence of equipment or configuration failure, the Starnet team will be working with you to find the problem and apply the resolution in a timely manner. Why StarWATCH We learn your network We apply tailored monitoring to the ciritical devices and connections We help you manage towards 100% Network Efficiency We provide tailored alerting and reporting mechanisms We advise you when something unhealthy is happening We proactively maintain your critical network equipment We assist when something unforeseen or unexpected happens Driving Network Efficiency 6 StarWATCH Maximize Uptime / Optimize Performance

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