ReliaTel VoIP QoS and UC Management Solution

Transcription

1 ReliaTel VoIP QoS and UC Management Solution Sponsored by: Hosted by: Powered with:

2 Agenda About Tone Software ReliaTel Capabilities and Benefits Technology Partners Brief ReliaTel Demo Review of the Partner Portal Questions and Answers

3 Tone Software Corporate Overview Over 39 Years Industry Experience and Success ~70% of company are Technical (R&D, Services, Support) Proven Technology Centered Around Customer Solutions Global World-Class client base Aggressive R&D Culture Agile development philosophy Focus on solving customer problems Support and Service 24x7x365 Technical Support & NOC (Anaheim, CA) Comprehensive professional services

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5 ReliaTel Solutions Overview 5

6 ReliaTel - Service Delivery Platform for Single Pane of Glass Providing Visibility and Control Over the Entire UC Ecosystem A Platform That Bridges Network Management and Voice Quality Assurance 6

7 ReliaTel - Service Delivery Platform for Platform Agnostic Fault/Alarm Management 7

8 ReliaTel - Service Delivery Platform for VoIP Quality of Service Monitoring, Management and Assurance 8

9 ReliaTel - Service Delivery Platform for Real-Time Dashboards and Trending Views With Customer Access 9

10 ReliaTel - Service Delivery Platform for Integrated Operational Knowledgebase Pre-populated Manufacturer Recommended Actions For Repair Canned Internal Knowledge Based Off Unique Customer Environment Single Repository For Related Documentation and Diagnostic Data 10

11 ReliaTel - Service Delivery Platform for Performance Management Through Deep Sets of Customer/Network Customizable Reports 11

12 ReliaTel - Service Delivery Platform for Intuitive Advanced Troubleshooting Tools 12

13 ReliaTel - Service Delivery Platform for Transferrable Licensing Structure 13

14 What It Means For SPS Win More Deals by Offering a Complete Solution Lead with a service based value proposition Providers who can deliver all the benefits of U.C. while removing the customer workload and burden of introducing a new technology stand to win big! Demonstrate service value early in the sales process U.C. is complex and sophisticated, and customers want and need help on a number of levels New Channels of Revenue Capture More Business (Existing and New) Enables Advanced Services Beyond Monitoring

15 ReliaTel Benefits Cont. Ensure Quality and Service Levels Across the Voice and Data Network Reduce Failures, Service Outages, Emergency Maintenance and Costs Deliver Actionable QoS Analytics to Ensure VoIP Quality Expedite Diagnostics and Root Cause Analysis to Speed Mean Time to Repair Insightful Reporting Data For Quarterly Business Reviews Keeps Client Engaged and Demonstrates Value SPS is Providing Ensure the Value and ROI of VoIP and Other Convergence Investments Evergreen Technology Investment Providing Reusable Licensing

16 Managing both the Infrastructure and VoIP QoS Service Infrastructure and VoIP Service Assurance Alarm Management Dashboards Performance Management Automation VoIP QoS Analysis Troubleshoot Singe Pane of Glass Real-Time Activity Trend Analysis Advanced Data Extraction Real-Time VoIP RTP Analysis Terminal Access Alarm Blacklisting Alarm Activity Capacity Analysis Automate Routine Tasks QoS Dashboards RDP/VNC Access Knowledgebase Device-centric Activity CDR Fault Trigger Action QoS Alarming Prioritized Traceroute Notification/ Logging Historical Trends Trend Real-Time Metrics Performance Analysis QoS Performance Integration Trouble Ticketing Help Desk MOM 3 rd Party Systems 16

17 ReliaTel Technology Interoperability 17 17

18 Detailed ReliaTel Features and Benefits 18

19 Fault Monitoring Feature Specific Benefits Feature Description Benefit Alarm Blacklisting Integrated Operational Knowledgebase Notification Escalation Allows users to hide innocuous/harmless alarms which are not business impactful, which can, ultimately clutter up their purview, creating inefficiencies and lack of focus. Provides vendor recommended actions for repair as well as a repository for canning internal knowledge and storing related documentation for a specific alarm or fault. Notifications via SMS (txt msg) , Pager and SNMP. Highly scalable and configurable escalation policies Dynamically streamlines relevant alerts and ensures a focus on only the most important issues facing the organization. Minimize the noise associated with monitoring and maintaining Unified Communications environments. Make support repeatable, more efficient and cost effective. Significantly reduce mean time to repair. Push knowledge from most experience staff to lower levels of support. Guard against turn over by canning knowledge Ensures staff visibility of business impactful issues. Coverage rules based off of alarm/fault type, severity and calendar Ensures visibility of the appropriate individual or groups.

20 Dashboards Feature Specific Benefits Feature Description Benefit Real-Time Activity Health and performance of infrastructure components, CPU, Memory, Bandwidth, processes and more.. Applied thresholds aid getting in front of issues before they become business impactful. Segmentation Segment Dashboards by client, geography and/or technology Quickly identify poorly performing networks to maintain service levels Historical Trends Heat Map Dynamically switch from live to historical trends Identifies how quickly alarms, faults and events are being acknowledged and cleared When thresholds are broken, quickly identify whether it is anomalous or a trend over time Benchmark internal performance as a whole or based of client/region/technology.

21 Reporting Feature Specific Benefits Feature Description Benefit Alarm Trend Analysis Capacity Analysis CDR Audit Time to Respond and Resolve, Active and Recurring Alarms Hourly, Daily, Weekly and Monthly trends covering voice traffic, Resource utilization and alarming. Trunk Capacity Planning, Busy Hour, Traffic analysis Outage and Lightly Used Reports. Granular visibility on a per call basis with role ups based on extensions, trunks and time based trends. Licensing, configuration, boards, TDM ports and gateway counts. Easily gauge the performance support operations and identify recurring issues that need to be addressed before impacting the business. Spot peaks and valleys in the performance of business critical components and applications. Historical trends help identify when and why problems occurred to manage against them recurring. Optimize existing resource utilization (such as voice trunks and bandwidth) and plan for future changes. Leverage capacity planning reports and data to accurately forecast the voice resources required to meet seasonal, cyclical and organization service demands. Identify call flow for troubleshooting. Retain audit trail of in/out bound traffic for compliance. Provides a complete inventory of your Avaya environment.

22 VoIP QoS Analysis Feature Specific Benefits Feature Description Benefit State of Union Dashboard Customer Specific Dashboards Dashboard Drilldowns Call Search Capabilities Reporting Provides Cross Customer Views of Voice QoS Customer Specific Views of Voice Quality across each location and/or network segments down to the IP Endpoint Drill down to view live traffic on a per voice stream basis Interactive widgets and filtering capability on all live voice traffic. Granular per call, roll ups by handset, softphone and gateway, quality trending and SLA reporting. Quickly Identify problematic customer voice networks before SLAs are impacted Pinpoint handsets, softphones, gateways and call serving components which are experiencing poor voice quality Instantly view all live voice traffic to identify quality impairments Search for live calls based of extension number, gateway, or any of 20+ metrics for troubleshooting and diagnostics. Every call is saved for troubleshooting and root cause analysis. Identify peaks and valleys in performance for base-lining and planning. SLA reporting for non-technical visibility.

23 Troubleshooting Feature Description Benefit Packet Prioritized Traceroute VPN-Less Remote Access Advanced Logging Ad-hoc and scheduled traceroutes which are treated by the routing and switching infrastructure as voice traffic. Define the packet size, count and packet priority to mimic voice traffic across WAN/LAN segments. Access remote network devices without a VPN via RDP, VNC, SSH, Telnet, HTTP, HTTPS Audit trail of every piece of data collected or received from the entire infrastructure. Map out the carrier network to pinpoint problematic hops which are not under your direct management. Helps eliminate finger pointing when problems occur. Schedule to baseline/benchmark SLAs. Reduce costs by minimizing truck rolls, solving and resolving issues remotely. Removes the requirement of mounting a customers network with VPN. Increases efficiencies while decreasing mean time to repair. Provides the underlying data which generates the alarm for deep diagnostics.

24 ReliaTel Application for Nortel Communications 24

25 Nortel Communications Environment CS1000 CS2100 BCM Meridian Mail Symposium Opt 11/61/81 Call Pilot Norstar SNMP Traps (Fault) Console (Fault and Performance) Buffer Box/Terminal (Fault/Perf) CDR CDR 25

26 Nortel Communications Environment - Connectivity

27 Fault and Performance Management for Nortel CS1000 CS2100 BCM Meridian Mail Symposium Opt 11/61/81 Call Pilot Norstar Monitor Health Of: Performance For: Performance For: PBX Alarms (Includes the entire library of the +10K possible alarm codes) Trunk Alarms Environmental Alarms SNMPv2 Alarms Trunk Group Summary Trunk Capacity Data Analysis Trunk Busy Hour Processor Load Port Networks Processor Occupancy System Networks Junctor Reports Dial Tone Delay Reports Console Reports QoS IP Statistics from Intra/ Inter Zone Call Detail Records

28 Performance Management for Nortel

29 Performance Management for Nortel Trunk Group Stats

30 Performance Management for Nortel Trunk Capacity

31 Avaya Blue (Nortel) Supported All Meridian Variations including Option 81, 61 & 11, SL-1, SL-100 Communication Server 1000, Multimedia 2100 Business Communication Manager (BCM) IP- Enabled or pure IP solutions DMS-10, DMS-100, DMS-250, DMS-500 Digital TDM Circuit Switches Succession 1000 IP-PBX CCMA CCMS Call Pilot Unified Messaging Meridian Mail ACDs Related Application Systems and Servers Norstar Gateway and Messaging Devices

32 Thank You for Your Time Q&A 32