LAB: Assembling a Business Service Insight (BSI) Dashboard

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "LAB: Assembling a Business Service Insight (BSI) Dashboard"

Transcription

1 LAB: Assembling a Business Service Insight (BSI) Dashboard

2 Drive Business Value with Service & Portfolio Management PS304LN LAB: Assembling a BSI Dashboard Brian Jurasic CA Technologies

3 agenda Review of Business Service Insight Architecture Dashboard Introduction Dashboard Features Demonstration Hands on Examples 3

4 Business Service Insight Architecture Business Service Catalog IT Infrastructure Helpdesk, Project Telecom Services BSI ACE Technology Contract & Portfolio Management Life Cycle Mgmt Financial Metrics Vendor Performance Service Portfolio Mgmt Contractual Management Service Level Agreements Underpining Contracts Operational Level Agreements Federated Resource Model/ CMDB Business Logic Contract Details & Parms Timing and Exceptions Penalty, Chargeback Service Level Reports Concurrent and Prediction Reports Alerts and Dashboard SMS, and Service Desk Alarms Integration with Portals, Financial Solutions Network Monitoring Agnostic Data Layer Application Monitoring Service Desk And Call Center Other Source Systems

5 Business Service Insight Dashboard 5

6 Dashboard Key Capabilities Graphical visibility into the performance of the service delivery Decision support: easily get a top level, aggregative view of the service delivery performance at-a-glance Analysis: understand why is something red Interactive Drill Down Collaboration Share dashboard information with a single click Highlight action items, to do s, notes Integrate other solutions within Dashboard: CRM, TT, etc Fully integrated with the BSI product Contractual as well as Current status 6

7 Dashboard Features Catalog Workspace Page Dash views Widgets 7

8 Dashboard Catalog Repository for BSI entities (Metric, Contract,Contract Party, Contract Party Group, Service, Service Group, Reports) Custom Widgets (Alert Icons, speedometer) Dash views (Dashview, URL, Tabular, Saved Serches, Favorites, Task Pane) User pages (personal, shared and assigned pages) 8

9 Dashboard Pages Arranges the information Multiple pages, page per subject Helps creating predefined content Administrator creates and assigns page Promotes collaboration Share pages with other users Pages Catalog 9

10 Dashboard Dashviews A container of Widgets Helps organize information Supports integration (can be embedded in portals) Types Regular,Tabular, Report, URL, Saved Searches, Favorites, Task Pane Background Image Clear representation of the status of multiple entities such as countries, organizational units, and stages of a process 10

11 Dashboard Widgets Eye-catching symbol, provide at-a-glance understanding of the status of a specific entity Types: Standard Oblicore Guarantee Entity (metric, contract party, service, etc.) Custom-made entity (department within the organization, region, etc.) Graphics: Alert Icon Speedometer gauges Linear gauges 11 11

12 Demonstration Demonstration objectives: During this demonstration, you will be presented with: The OG Dashboards Creating a new Dashboard page Saving and sharing a Dashboard page 12

13 Summary A few words to review Discussed the BSI Architecture Reviewed the Dashboard Benefits Reviewed the Dashboard Features Demonstration of Dashboard Features Built a Dashboard from Scratch 13

14 Q&A

15 thank you

16 Related Technologies Booth 444 CA Business Service Insight, CA Technologies Booth 441 CA Service Catalog, CA Technologies

17 Session # PS304LN Please scan this image to fill in your session survey on a mobile device

18 terms of this presentation for information purposes only This presentation was based on current information and resource allocations as of November 2011 and is subject to change or withdrawal by CA at any time without notice. Notwithstanding anything in this presentation to the contrary, this presentation shall not serve to (i) affect the rights and/or obligations of CA or its licensees under any existing or future written license agreement or services agreement relating to any CA software product; or (ii) amend any product documentation or specifications for any CA software product. The development, release and timing of any features or functionality described in this presentation remain at CA s sole discretion. Notwithstanding anything in this presentation to the contrary, upon the general availability of any future CA product release referenced in this presentation, CA will make such release available (i) for sale to new licensees of such product; and (ii) to existing licensees of such product on a when and if-available basis as part of CA maintenance and support, and in the form of a regularly scheduled major product release. Such releases may be made available to current licensees of such product who are current subscribers to CA maintenance and support on a when and if-available basis. In the event of a conflict between the terms of this paragraph and any other information contained in this presentation, the terms of this paragraph shall govern. Certain information in this presentation may outline CA s general product direction. All information in this presentation is for your informational purposes only and may not be incorporated into any contract. CA assumes no responsibility for the accuracy or completeness of the information. To the extent permitted by applicable law, CA provides this presentation as is without warranty of any kind, including without limitation, any implied warranties or merchantability, fitness for a particular purpose, or non-infringement. In no event will CA be liable for any loss or damage, direct or indirect, from the use of this document, including, without limitation, lost profits, lost investment, business interruption, goodwill, or lost data, even if CA is expressly advised in advance of the possibility of such damages. CA confidential and proprietary. No unauthorized copying or distribution permitted. 18

Change for the Better: Improved Productivity via CA Service Desk Manager

Change for the Better: Improved Productivity via CA Service Desk Manager Change for the Better: Improved Productivity via CA Service Desk Manager Drive Business Value with Service & Portfolio Management PS105SN Change for the Better: Improved Productivity via CA Service Desk

More information

Hands-on Lab: CA ehealth PM Integration with Cisco Unified Communications Manager. Eve Curcio

Hands-on Lab: CA ehealth PM Integration with Cisco Unified Communications Manager. Eve Curcio Hands-on Lab: CA ehealth PM Integration with Cisco Unified Communications Manager Eve Curcio Terms of This Presentation This presentation was based on current information and resource allocations as of

More information

Global Service Delivery: Industrialising Service Management

Global Service Delivery: Industrialising Service Management Global Service Delivery: Industrialising Service Management Drive Business Value with Service & Portfolio Management PS109SN Global Service Delivery: Industrialising Service Management in partnership with

More information

Connecting the dots from automated software discovery to asset management

Connecting the dots from automated software discovery to asset management Connecting the dots from automated software discovery to asset management Drive Business Value with Service & Portfolio Management PS113SN Connecting the dots from automated software discovery to asset

More information

Web Admin Console - Release Management. Steve Parker Richard Lechner

Web Admin Console - Release Management. Steve Parker Richard Lechner Web Admin Console - Release Management Steve Parker Richard Lechner Terms of This Presentation This presentation was based on current information and resource allocations as of October 2009 and is subject

More information

ABC s of Improved User Productivity with Service Desk Manager: Adoption, Best Practices and Content Development

ABC s of Improved User Productivity with Service Desk Manager: Adoption, Best Practices and Content Development ABC s of Improved User Productivity with Service Desk Manager: Adoption, Best Practices and Content Development Driving Business Value with Service & Portfolio Management PS104SN ABC s of Improved User

More information

CA Workload Automation Restart Option for z/os Schedulers: NJE Restarts. Jared Moran

CA Workload Automation Restart Option for z/os Schedulers: NJE Restarts. Jared Moran CA Workload Automation Restart Option for z/os Schedulers: NJE Restarts Jared Moran Terms of This Presentation This presentation was based on current information and resource allocations as of October

More information

Software Asset Management (SAM) Best Practice

Software Asset Management (SAM) Best Practice Software Asset Management (SAM) Best Practice Drive Business Value with Service & Portfolio Management PS200SN Software Asset Management (SAM) Best Practice Peter Beruk Business Software Alliance abstract

More information

CA Service Desk Manager Change Management. Ken Laufmann Raymond Cadden

CA Service Desk Manager Change Management. Ken Laufmann Raymond Cadden CA Service Desk Manager Change Management Ken Laufmann Raymond Cadden Terms of This Presentation This presentation was based on current information and resource allocations as of October 2009 and is subject

More information

Hands-on Lab: CA Spectrum IM 9.2 Ad Hoc Reporting. David Cosgrove

Hands-on Lab: CA Spectrum IM 9.2 Ad Hoc Reporting. David Cosgrove Hands-on Lab: CA Spectrum IM 9.2 Ad Hoc Reporting David Cosgrove Terms of This Presentation This presentation was based on current information and resource allocations as of October 2009 and is subject

More information

New Features of CA AutoSys Workload Automation & WCC r11.3: Part 2. Presenter: Jeff Skonieczny

New Features of CA AutoSys Workload Automation & WCC r11.3: Part 2. Presenter: Jeff Skonieczny New Features of CA AutoSys Workload Automation & WCC r11.3: Part 2 Presenter: Jeff Skonieczny Terms of This Presentation This presentation was based on current information and resource allocations as of

More information

CA Oblicore Guarantee for Managed Service Providers

CA Oblicore Guarantee for Managed Service Providers PRODUCT SHEET CA Oblicore Guarantee for Managed Service Providers CA Oblicore Guarantee for Managed Service Providers Value proposition CA Oblicore Guarantee is designed to automate, activate and accelerate

More information

CA ERwin Data Modeling's Role in the Application Development Lifecycle

CA ERwin Data Modeling's Role in the Application Development Lifecycle CA ERwin Data Modeling's Role in the Application Development Lifecycle Hybrid Data Protection DH010SN CA ERwin Data Modeling's Role in the Application Development Lifecycle Donna Burbank CA Technologies

More information

The Role of Service Catalog in IT Asset Management. Faisal Faquih Khalid

The Role of Service Catalog in IT Asset Management. Faisal Faquih Khalid The Role of Service Catalog in IT Asset Management Faisal Faquih Khalid Terms of This Presentation This presentation was based on current information and resource allocations as of October 2009 and is

More information

CA Chorus for Security and Compliance Management Deep Dive

CA Chorus for Security and Compliance Management Deep Dive Mainframe Optimization and Modernization CA Chorus for Security and Compliance Management Deep Dive Maddalena Tosoni Principal Engineering Services Architect CA Chorus Recap Improve Staff Efficiency CA

More information

Continuous Improvement with CA Service Desk Manager KPIs. Rich Magnuson

Continuous Improvement with CA Service Desk Manager KPIs. Rich Magnuson Continuous Improvement with CA Service Desk Manager KPIs Rich Magnuson Terms of This Presentation This presentation was based on current information and resource allocations as of October 2009 and is subject

More information

Agile@CA Development Process. Simon Cockayne Misc Track

Agile@CA Development Process. Simon Cockayne Misc Track Agile@CA Development Process Simon Cockayne Misc Track FOR INFORMATION PURPOSES ONLY Terms of this presentation This presentation was based on current information and resource allocations as of April 2013

More information

CA Cloud Service Delivery Platform

CA Cloud Service Delivery Platform CA Cloud Service Delivery Platform Service Level Manager Version 01.0.00 This Documentation, which includes embedded help systems and electronically distributed materials, (hereinafter referred to as the

More information

Integrating CA Software Change Management with CA Service Desk Manager for Enterprise Change Control

Integrating CA Software Change Management with CA Service Desk Manager for Enterprise Change Control Integrating CA Software Change Management with CA Service Desk Manager for Enterprise Change Control Keith Allen Principal Consultant CA EMEA Team Lead ALM - SCM Activities Terms of This Presentation This

More information

Application Performance. Java.,.NET and the IBM i. Rory Hewitt. Co-branded Logo Footprint Aligned LEFT ON COVER ONLY Must Fit Within This Space

Application Performance. Java.,.NET and the IBM i. Rory Hewitt. Co-branded Logo Footprint Aligned LEFT ON COVER ONLY Must Fit Within This Space Application Performance Management for Java.,.NET and the IBM i Rory Hewitt Rob Layzell CA Aligned LEFT ON COVER ONLY Terms of This Presentation This presentation was based on current information and resource

More information

Leveraging Custom Templates & Controls to Enhance your WebClient Applications. Rob McBride Plex Track

Leveraging Custom Templates & Controls to Enhance your WebClient Applications. Rob McBride Plex Track Leveraging Custom Templates & Controls to Enhance your WebClient Applications Rob McBride Plex Track FOR INFORMATION PURPOSES ONLY Terms of this presentation This presentation was based on current information

More information

Data Modeling in a Coordinated Data Management Environment: The Key to Business Agility in the Era of Evolving Data

Data Modeling in a Coordinated Data Management Environment: The Key to Business Agility in the Era of Evolving Data Data Modeling in a Coordinated Data Management Environment: The Key to Business Agility in the Era of Evolving Data Shawn Rogers Enterprise Management Associates Vice President of Research, Business Intelligence

More information

how can I improve performance of my customer service level agreements while reducing cost?

how can I improve performance of my customer service level agreements while reducing cost? SOLUTION BRIEF CA Business Service Insight for Service Level Management how can I improve performance of my customer service level agreements while reducing cost? agility made possible By automating service

More information

CA Cloud Service Delivery Platform

CA Cloud Service Delivery Platform CA Cloud Service Delivery Platform Business Relationship Manager Version 01.0.00 This Documentation, which includes embedded help systems and electronically distributed materials, (hereinafter referred

More information

CA Workload Automation (DE) Application and Web Services Agents. John Crespin

CA Workload Automation (DE) Application and Web Services Agents. John Crespin CA Workload Automation (DE) Application and Web Services Agents John Crespin Agenda > Evolution of the Workload Automation > Application Services Agent > Web Services Agent 1 October 16, 2009 CA Workload

More information

10A CA Plex in the Cloud. Rob Layzell CA Technologies

10A CA Plex in the Cloud. Rob Layzell CA Technologies 10A CA Plex in the Cloud Rob Layzell CA Technologies Legal This presentation was based on current information and resource allocations as of April 18, 2011 and is subject to change or withdrawal by CA

More information

A FinCo Case Study - Using CA Business Service Insight to Manage Outsourcing Suppliers

A FinCo Case Study - Using CA Business Service Insight to Manage Outsourcing Suppliers WHITE PAPER August 2012 A FinCo Case Study - Using CA Business Service Insight to Manage Outsourcing Suppliers Erik Hille Senior Principal Product Marketing Manager Table of Contents Executive Summary

More information

Vision and Roadmap: IT Client Manager. David Howells and Laural Gentry

Vision and Roadmap: IT Client Manager. David Howells and Laural Gentry Vision and Roadmap: IT Client Manager David Howells and Laural Gentry Terms of This Presentation This presentation was based on current information and resource allocations as of October 2009 and is subject

More information

Mobile Applications with Plex & CM WebClient: A User s Perspective. Rob McBride CA Plex/Session D (Misc Track)

Mobile Applications with Plex & CM WebClient: A User s Perspective. Rob McBride CA Plex/Session D (Misc Track) Mobile Applications with Plex & CM WebClient: A User s Perspective Rob McBride CA Plex/Session D (Misc Track) Abstract Rob McBride United Heritage Life Insurance, Meridian Idaho Programmer/Analyst & Plex

More information

Architecture in the API Era

Architecture in the API Era Architecture in the API Era Mark Sigda Senior Principal Consultant, CA Technologies May 21, 2015 ITARC Stockholm, Sweden Mark Sigda Fort Collins, Colorado, USA IASA member since 2007 CITA-F Certified MCAD

More information

ERwin R8 Reporting Easier Than You Think Victor Rodrigues. Session Code ED05

ERwin R8 Reporting Easier Than You Think Victor Rodrigues. Session Code ED05 ERwin R8 Reporting Easier Than You Think Victor Rodrigues Session Code ED05 Speaker Bio Victor Rodrigues is an industryrecognized database modeling consultant with over 11 years experience working with

More information

Dynamic Data Center Update:

Dynamic Data Center Update: 15293 Dynamic Data Center Update: System z and Data Center What Changed Since Boston? Mike Madden General Manager, CA Technologies March 11, 2014 No better time to be on the MAINFRAME 2 SHARE Anaheim 2014

More information

Application Virtualisation Management. Steve Parker

Application Virtualisation Management. Steve Parker Application Virtualisation Management Steve Parker Terms of This Presentation This presentation was based on current information and resource allocations as of October 2009 and is subject to change or

More information

The Best Kept Secrets of Cloud Service Providers

The Best Kept Secrets of Cloud Service Providers Cloud Solutions CP103PN The Best Kept Secrets of Cloud Service Providers Matt Richards Senior Director, Product Marketing The Best Kept Secrets of Cloud Service Providers New cloud offerings are providing

More information

Best Practices for Application Management in Introscope. Abhijit Sawant

Best Practices for Application Management in Introscope. Abhijit Sawant Best Practices for Application Management in Introscope Abhijit Sawant Terms of This Presentation This presentation was based on current information and resource allocations as of October 2009 and is subject

More information

journey to a hybrid cloud

journey to a hybrid cloud journey to a hybrid cloud Virtualization and Automation VI015SN journey to a hybrid cloud Jim Sweeney, CTO GTSI about the speaker Jim Sweeney GTSI, Chief Technology Officer 35 years of engineering experience

More information

CA Cloud Service Delivery Platform

CA Cloud Service Delivery Platform CA Cloud Service Delivery Platform Customer Onboarding Version 01.0.00 This Documentation, which includes embedded help systems and electronically distributed materials, (hereinafter referred to as the

More information

Extending the value of CA Service Desk Manager with integration connectors SAP Solution Manager, MS System Center Operations Manager

Extending the value of CA Service Desk Manager with integration connectors SAP Solution Manager, MS System Center Operations Manager Extending the value of CA Service Desk Manager with integration connectors SAP Solution Manager, MS System Center Operations Manager Christophe Trinquet Terms of This Presentation This presentation was

More information

what if you could increase your agility and improve your pace of IT innovation?

what if you could increase your agility and improve your pace of IT innovation? SOLUTION BRIEF CA Portfolio Management for Agile IT May 2010 what if you could increase your agility and improve your pace of IT innovation? we can helps IT executives to deliver the right projects faster,

More information

Tips & Tricks: CA CMDB Data Mining Techniques. John Sorensen & Neil Mitchell

Tips & Tricks: CA CMDB Data Mining Techniques. John Sorensen & Neil Mitchell Tips & Tricks: CA CMDB Data Mining Techniques John Sorensen & Neil Mitchell Terms of This Presentation This presentation was based on current information and resource allocations as of October 2009 and

More information

Agenda. What is Service Level Agreement (SLA)? Why using ONE tool for SLA management? What s New on the Market? Oblicore Guarantee.

Agenda. What is Service Level Agreement (SLA)? Why using ONE tool for SLA management? What s New on the Market? Oblicore Guarantee. SLA Management Agenda What is Service Level Agreement (SLA)? Why using ONE tool for SLA management? What s New on the Market? Oblicore Guarantee Overview Architecture Why Sytel Reply What s Next 2 Definition

More information

1 CA SECURITY SAAS VALIDATION PROGRAM 2015 ca.com. CA Security SaaS Validation Program. Copyright 2015 CA. All Rights Reserved.

1 CA SECURITY SAAS VALIDATION PROGRAM 2015 ca.com. CA Security SaaS Validation Program. Copyright 2015 CA. All Rights Reserved. 1 CA SECURITY SAAS VALIDATION PROGRAM 2015 ca.com CA Security SaaS Validation Program 2 CA SECURITY SAAS VALIDATION PROGRAM 2015 ca.com At a Glance KEY BENEFITS/ RESULTS The CA Security SaaS Validation

More information

CA Business Service Insight

CA Business Service Insight DATA SHEET CA Business Service Insight With CA Business Service Insight, you can know what services are being used within your business, improve service performance while helping to reduce operating costs,

More information

Collaboration for Big Data, Business Intelligence, and Mobile Initiatives

Collaboration for Big Data, Business Intelligence, and Mobile Initiatives Collaboration for Big Data, Business Intelligence, and Mobile Initiatives Valeh Nazemoff, Acolyst Sr. Vice President Session Code BI01 Speaker Bio Specializing in enterprise business performance management

More information

Reporting with ERwin and Crystal Reports

Reporting with ERwin and Crystal Reports Reporting with ERwin and Crystal Reports Stefan Kausch, heureka e-business GmbH CEO Session Code DM08 Speaker Biography Stefan Kausch Implementing ERwin since mid 90s in projects Partnership with ca since

More information

Service Virtualization CA LISA introduction. Jim Dugger CA LISA Product Marketing Manager Steve Mazzuca CA LISA Public Sector Alliances Director

Service Virtualization CA LISA introduction. Jim Dugger CA LISA Product Marketing Manager Steve Mazzuca CA LISA Public Sector Alliances Director Service Virtualization CA LISA introduction Jim Dugger CA LISA Product Marketing Manager Steve Mazzuca CA LISA Public Sector Alliances Director innovate or die The Product is the entire brand and customer

More information

CA Virtual Assurance for Infrastructure Managers

CA Virtual Assurance for Infrastructure Managers DATA SHEET CA Virtual Assurance for Infrastructure Managers (Includes CA Systems Performance for Infrastructure Managers) CA Virtual Assurance for Infrastructure Managers (formerly CA Virtual Performance

More information

CA Clarity PPM. Solution Pack Overview. v CSP-Doc-v01

CA Clarity PPM. Solution Pack Overview. v CSP-Doc-v01 CA Clarity PPM Solution Pack Overview v3.0.00 CSP-Doc-v01 This documentation, which includes embedded help systems and electronically distributed materials, (hereinafter referred to as the Documentation

More information

CA Chorus Software Manager Update

CA Chorus Software Manager Update CA Chorus Software Manager Update Summer Spaulding March 12, 2014 Session: 15259 2014 CA. All rights reserved. Abstract CA Chorus Software Manager (formerly known as CA Mainframe Software Manager) allows

More information

CA Clarity PPM. Overview. Benefits. agility made possible

CA Clarity PPM. Overview. Benefits. agility made possible PRODUCT SHEET CA Clarity PPM agility made possible CA Clarity Project & Portfolio Management (CA Clarity PPM) helps you innovate with agility, transform your portfolio with confidence, and sustain the

More information

CA Big Data Management: It s here, but what can it do for your business?

CA Big Data Management: It s here, but what can it do for your business? CA Big Data Management: It s here, but what can it do for your business? Mike Harer CA Technologies August 7, 2014 Session Number: 16256 Insert Custom Session QR if Desired. Test link: www.share.org Big

More information

CA 7 Workload Automation Disaster Recovery. Marysue Redd

CA 7 Workload Automation Disaster Recovery. Marysue Redd CA 7 Workload Automation Disaster Recovery Marysue Redd Terms of This Presentation This presentation was based on current information and resource allocations as of October 2009 and is subject to change

More information

CA Nimsoft Monitor. Probe Guide for Cloud Monitoring Gateway. cuegtw v1.0 series

CA Nimsoft Monitor. Probe Guide for Cloud Monitoring Gateway. cuegtw v1.0 series CA Nimsoft Monitor Probe Guide for Cloud Monitoring Gateway cuegtw v1.0 series Legal Notices This online help system (the "System") is for your informational purposes only and is subject to change or withdrawal

More information

CA Clarity PPM. Financial Management User Guide. v13.0.00

CA Clarity PPM. Financial Management User Guide. v13.0.00 CA Clarity PPM Financial Management User Guide v13.0.00 This documentation, which includes embedded help systems and electronically distributed materials, (hereinafter referred to as the Documentation

More information

CA Workload Automation Strategy and Roadmap. Bill Sherwin Principal Consultant EMEA Workload Automation Owner

CA Workload Automation Strategy and Roadmap. Bill Sherwin Principal Consultant EMEA Workload Automation Owner CA Workload Automation Strategy and Roadmap Bill Sherwin Principal Consultant EMEA Workload Automation Owner CA Workload Automation: Key component in successful enterprise IT management Service Service

More information

CA IDMS TM /DB Indexing Part 2

CA IDMS TM /DB Indexing Part 2 International Toll Free Audio Numbers International Toll Free Audio Numbers Participant Dial-In Number(s): US Dial-In #: 1-877-833-5338 Int'l/Canada Dial-In #: 1-706-679-7033 Conference ID. Audio 31053400

More information

RECOVERY OF CA ARCSERVE DATABASE IN A CLUSTER ENVIRONMENT AFTER DISASTER RECOVERY

RECOVERY OF CA ARCSERVE DATABASE IN A CLUSTER ENVIRONMENT AFTER DISASTER RECOVERY RECOVERY OF CA ARCSERVE DATABASE IN A CLUSTER ENVIRONMENT AFTER DISASTER RECOVERY Legal Notice This publication is based on current information and resource allocations as of its date of publication and

More information

How a CMS is Delivering Sustainable Business Value Within a Leading Health Care Insurance Provider

How a CMS is Delivering Sustainable Business Value Within a Leading Health Care Insurance Provider How a CMS is Delivering Sustainable Business Value Within a Leading Health Care Insurance Provider Drive Business Value with Service & Portfolio PS112SN Boiling the Ocean, One Gallon at a Time How a CMS

More information

CA Nimsoft Monitor. Probe Guide for Active Directory Response. ad_response v1.6 series

CA Nimsoft Monitor. Probe Guide for Active Directory Response. ad_response v1.6 series CA Nimsoft Monitor Probe Guide for Active Directory Response ad_response v1.6 series Legal Notices This online help system (the "System") is for your informational purposes only and is subject to change

More information

CA Nimsoft Monitor. Probe Guide for Microsoft Exchange Server Response Monitoring. ews_response v1.1 series

CA Nimsoft Monitor. Probe Guide for Microsoft Exchange Server Response Monitoring. ews_response v1.1 series CA Nimsoft Monitor Probe Guide for Microsoft Exchange Server Response Monitoring ews_response v1.1 series CA Nimsoft Monitor Copyright Notice This online help system (the "System") is for your informational

More information

can you simplify your infrastructure?

can you simplify your infrastructure? SOLUTION BRIEF CA Virtual Desktop Automation for Vblock Platforms can you simplify your infrastructure? agility made possible You Can. With services that increase the speed of virtual provisioning on Vblock

More information

Measuring end-to-end application performance in an on-demand world. Shajeer Mohammed Enterprise Architect

Measuring end-to-end application performance in an on-demand world. Shajeer Mohammed Enterprise Architect Measuring end-to-end application performance in an on-demand world Shajeer Mohammed Enterprise Architect Agenda 1 Introduction to CA 2 Application Performance Management and its Need 3 How CA Solutions

More information

CA Clarity PPM. Demand Management User Guide. v13.0.00

CA Clarity PPM. Demand Management User Guide. v13.0.00 CA Clarity PPM Demand Management User Guide v13.0.00 This documentation, which includes embedded help systems and electronically distributed materials, (hereinafter referred to as the Documentation ) is

More information

CA Technologies optimizes business systems worldwide with enterprise data model

CA Technologies optimizes business systems worldwide with enterprise data model CUSTOMER SUCCESS STORY CA Technologies optimizes business systems worldwide with enterprise data model CLIENT PROFILE Industry: IT Organization: CA Technologies Employees: 13,600 Revenue: $4.8 billion

More information

CA Virtual Assurance for Infrastructure Managers

CA Virtual Assurance for Infrastructure Managers PRODUCT SHEET: CA Virtual Assurance for Infrastructure Managers CA Virtual Assurance for Infrastructure Managers agility made possible CA Virtual Assurance for Infrastructure Managers is an add-on product

More information

CA Performance Center

CA Performance Center CA Performance Center Managed Service Provider Guide Version Release 2.3.00 This Documentation, which includes embedded help systems and electronically distributed materials, (hereinafter referred to as

More information

CA Nimsoft Monitor. Probe Guide for Java Virtual Machine Monitoring. jvm_monitor v1.4 series

CA Nimsoft Monitor. Probe Guide for Java Virtual Machine Monitoring. jvm_monitor v1.4 series CA Nimsoft Monitor Probe Guide for Java Virtual Machine Monitoring jvm_monitor v1.4 series Legal Notices This online help system (the "System") is for your informational purposes only and is subject to

More information

Single Sign-on to Salesforce.com with CA Federation Manager

Single Sign-on to Salesforce.com with CA Federation Manager TECHNOLOGY BRIEF: SINGLE SIGN-ON TO SALESFORCE.COM WITH CA FEDERATION MANAGER Single Sign-on to Salesforce.com with CA Federation Manager TOMMY CHENG, PRINCIPAL ENGINEERING SERVICES ARCHITECT, CA PETER

More information

Data Modeling 101 Donna Burbank and Steve Hoberman. Session Code ED03

Data Modeling 101 Donna Burbank and Steve Hoberman. Session Code ED03 Data Modeling 101 Donna Burbank and Steve Hoberman Session Code ED03 Session Abstract Learn the basics of data modeling. This session will cover a practical working knowledge of data modeling concepts

More information

can I consolidate vendors, align performance with company objectives and build trusted relationships?

can I consolidate vendors, align performance with company objectives and build trusted relationships? SOLUTION BRIEF Vendor Performance Management can I consolidate vendors, align performance with company objectives and build trusted relationships? agility made possible CA Business Service Insight helps

More information

CA Clarity PPM v13.x Business Analyst Exam

CA Clarity PPM v13.x Business Analyst Exam CA Clarity PPM v13.x Business Analyst Exam (CAT-241) Version 1.2 - PROPRIETARY AND CONFIDENTIAL INFORMATION - These educational materials (hereinafter referred to as the Materials ) are for the end user

More information

how can you shift from managing technology to driving new and innovative business services?

how can you shift from managing technology to driving new and innovative business services? SOLUTION BRIEF Portfolio Transformation: Make Smart Portfolio Decisions how can you shift from managing technology to driving new and innovative business services? agility made possible Service Portfolio

More information

CA Nimsoft Monitor. Probe Guide for Performance Collector. perfmon v1.5 series

CA Nimsoft Monitor. Probe Guide for Performance Collector. perfmon v1.5 series CA Nimsoft Monitor Probe Guide for Performance Collector perfmon v1.5 series CA Nimsoft Monitor Copyright Notice This online help system (the "System") is for your informational purposes only and is subject

More information

CA Service Desk Manager

CA Service Desk Manager DATA SHEET CA Service Desk Manager CA Service Desk Manager (CA SDM), on-premise or on-demand, is designed to help you prevent service disruptions, better manage change risks, and provides a 360-degree

More information

CA Application Performance Management r9.x Implementation Proven Professional Exam

CA Application Performance Management r9.x Implementation Proven Professional Exam CA Application Performance Management r9.x Implementation Proven Professional Exam (CAT-100) Version 1.3 - PROPRIETARY AND CONFIDENTIAL INFORMATION - These educational materials (hereinafter referred to

More information

Sicredi improves data center monitoring with CA Data Center Infrastructure Management

Sicredi improves data center monitoring with CA Data Center Infrastructure Management CUSTOMER SUCCESS STORY Sicredi improves data center monitoring with CA Data Center Infrastructure Management CLIENT PROFILE Industry: Financial Services Company: Sicredi Staff: 12,000-plus BUSINESS Sicredi

More information

Spotlight Management Pack for SCOM

Spotlight Management Pack for SCOM Spotlight Management Pack for SCOM User Guide January 2015 The is used to display data from alarms raised by Spotlight on SQL Server Enterprise in SCOM (System Center Operations Manager). About System

More information

CA Plex and Microsoft Windows Presentation

CA Plex and Microsoft Windows Presentation CA Plex and Microsoft Windows Presentation Foundation (WPF) A Technology Preview 8C Rob Layzell CA Aligned LEFT ON COVER ONLY Terms of This Presentation This presentation was based on current information

More information

CA Clarity PPM. Business Objects Universe Developer Guide. v13.0.00

CA Clarity PPM. Business Objects Universe Developer Guide. v13.0.00 CA Clarity PPM Business Objects Universe Developer Guide v13.0.00 This documentation, which includes embedded help systems and electronically distributed materials, (hereinafter referred to as the Documentation

More information

Fujitsu Australia and New Zealand provides cost-effective and flexible cloud services with CA Technologies solutions

Fujitsu Australia and New Zealand provides cost-effective and flexible cloud services with CA Technologies solutions CUSTOMER SUCCESS STORY Fujitsu Australia and New Zealand provides cost-effective and flexible cloud services with CA Technologies solutions CLIENT PROFILE Industry: IT Services Company: Fujitsu Australia

More information

CA Client Automation

CA Client Automation CA Client Automation Supported Content for CA Patch Manager and Supported Application Signature Content April 2015 Contents CA Content Research Team... 3 CA Patch Manager Content... 3 Operating Systems

More information

CA Spectrum and CA Embedded Entitlements Manager

CA Spectrum and CA Embedded Entitlements Manager CA Spectrum and CA Embedded Entitlements Manager Integration Guide CA Spectrum Release 9.4 - CA Embedded Entitlements Manager This Documentation, which includes embedded help systems and electronically

More information

CA Nimsoft Monitor. Probe Guide for Printer Monitor. printers v2.5 series

CA Nimsoft Monitor. Probe Guide for Printer Monitor. printers v2.5 series CA Nimsoft Monitor Probe Guide for Printer Monitor printers v2.5 series Legal Notices This online help system (the "System") is for your informational purposes only and is subject to change or withdrawal

More information

Work Smarter, Not Harder: Leveraging IT Analytics to Simplify Operations and Improve the Customer Experience

Work Smarter, Not Harder: Leveraging IT Analytics to Simplify Operations and Improve the Customer Experience Work Smarter, Not Harder: Leveraging IT Analytics to Simplify Operations and Improve the Customer Experience Data Drives IT Intelligence We live in a world driven by software and applications. And, the

More information

Service Description: Cisco Prime Home Hosted Services. This document describes the Cisco Prime Home Hosted Services.

Service Description: Cisco Prime Home Hosted Services. This document describes the Cisco Prime Home Hosted Services. Service Description: Cisco Prime Home Hosted Services This document describes the Cisco Prime Home Hosted Services. Related Documents: The following documents also posted at www.cisco.com/go/servicedescriptions/

More information

Oracle CRM On Demand Release 15

Oracle CRM On Demand Release 15 Oracle CRM On Demand Release 15 Screenshot Overview This document is for informational purposes. It is not a commitment to deliver any material, code, or functionality, and should

More information

CA Unified Infrastructure Management

CA Unified Infrastructure Management CA Unified Infrastructure Management Probe Guide for iseries Journal Message Monitoring journal v1.0 series Contact CA Contact CA Support For your convenience, CA Technologies provides one site where you

More information

Enterprise MDM Logical Modeling

Enterprise MDM Logical Modeling Enterprise MDM Logical Modeling Logical Modeling and Federation in an Enterprise MDM Initiative Tyler Graham, Profisee March 19, 2015 BI04 Presenter Bio Tyler Graham is the Vice President of Industry Solutions

More information

The Benefits of Data Modeling in Business Intelligence

The Benefits of Data Modeling in Business Intelligence WHITE PAPER: THE BENEFITS OF DATA MODELING IN BUSINESS INTELLIGENCE The Benefits of Data Modeling in Business Intelligence DECEMBER 2008 Table of Contents Executive Summary 1 SECTION 1 2 Introduction 2

More information

Terms & Conditions. Introduction. The following terms and conditions govern your use of this website (VirginiaHomeRepair.com).

Terms & Conditions. Introduction. The following terms and conditions govern your use of this website (VirginiaHomeRepair.com). Terms & Conditions Introduction. The following terms and conditions govern your use of this website (VirginiaHomeRepair.com). Your use of this website and Content as defined below constitutes your acceptance

More information

CA Nimsoft Monitor. Probe Guide for CA ServiceDesk Gateway. casdgtw v2.4 series

CA Nimsoft Monitor. Probe Guide for CA ServiceDesk Gateway. casdgtw v2.4 series CA Nimsoft Monitor Probe Guide for CA ServiceDesk Gateway casdgtw v2.4 series Copyright Notice This online help system (the "System") is for your informational purposes only and is subject to change or

More information

Ativas enhances cloud services with CA Technologies solutions

Ativas enhances cloud services with CA Technologies solutions CUSTOMER SUCCESS STORY Ativas enhances cloud services with CA Technologies solutions CUSTOMER PROFILE Industry: IT managed services Company: Ativas Employees: 200+ Revenue (2011): R$ 30 million BUSINESS

More information

Robert Takoushian, CVS/Caremark. Data Architect Session Code DM04

Robert Takoushian, CVS/Caremark. Data Architect Session Code DM04 Robert Takoushian, CVS/Caremark Data Architect Session Code DM04 Speaker Bio Twenty-five years data architecture/modeling experience in: - Manufacturing - Financial Services - Entertainment -Medical Information

More information

CA Clarity PPM. Connector for Microsoft SharePoint Release Notes. v2.0.00

CA Clarity PPM. Connector for Microsoft SharePoint Release Notes. v2.0.00 CA Clarity PPM Connector for Microsoft SharePoint Release Notes v2.0.00 This documentation, which includes embedded help systems and electronically distributed materials, (hereinafter referred to as the

More information

we can Automating service delivery for the dynamic data center of the future Brandon Whichard

we can Automating service delivery for the dynamic data center of the future Brandon Whichard Executive Brief Automate Service Delivery September, 2010 addressing today s problems while setting the stage for an agile infrastructure Automating service delivery for the dynamic data center of the

More information

CA Nimsoft Monitor. Probe Guide for iseries System Statistics Monitoring. sysstat v1.1 series

CA Nimsoft Monitor. Probe Guide for iseries System Statistics Monitoring. sysstat v1.1 series CA Nimsoft Monitor Probe Guide for iseries System Statistics Monitoring sysstat v1.1 series Legal Notices This online help system (the "System") is for your informational purposes only and is subject to

More information

Orchestrate IT Process with an Integrated Workflow Management

Orchestrate IT Process with an Integrated Workflow Management Orchestrate IT Process with an Integrated Workflow Management Table of Contents Introduction...3 What is Workload Automation?...4 Workflow...4 Workload...5 Combining Workflow and Workload...5 CA Workload

More information

assure the quality and availability of business services to your customers

assure the quality and availability of business services to your customers SOLUTION BRIEF Service Assurance May 2010 assure the quality and availability of business services to your customers we can is a mature, integrated portfolio of management products for delivering exceptional

More information

CA Nimsoft Monitor. Probe Guide for Internet Control Message Protocol Ping. icmp v1.1 series

CA Nimsoft Monitor. Probe Guide for Internet Control Message Protocol Ping. icmp v1.1 series CA Nimsoft Monitor Probe Guide for Internet Control Message Protocol Ping icmp v1.1 series CA Nimsoft Monitor Copyright Notice This online help system (the "System") is for your informational purposes

More information

CA NetQoS Performance Center

CA NetQoS Performance Center CA NetQoS Performance Center Install and Configure SSL for Windows Server 2008 Release 6.1 (and service packs) This Documentation, which includes embedded help systems and electronically distributed materials,

More information