LAB: Assembling a Business Service Insight (BSI) Dashboard

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1 LAB: Assembling a Business Service Insight (BSI) Dashboard

2 Drive Business Value with Service & Portfolio Management PS304LN LAB: Assembling a BSI Dashboard Brian Jurasic CA Technologies

3 agenda Review of Business Service Insight Architecture Dashboard Introduction Dashboard Features Demonstration Hands on Examples 3

4 Business Service Insight Architecture Business Service Catalog IT Infrastructure Helpdesk, Project Telecom Services BSI ACE Technology Contract & Portfolio Management Life Cycle Mgmt Financial Metrics Vendor Performance Service Portfolio Mgmt Contractual Management Service Level Agreements Underpining Contracts Operational Level Agreements Federated Resource Model/ CMDB Business Logic Contract Details & Parms Timing and Exceptions Penalty, Chargeback Service Level Reports Concurrent and Prediction Reports Alerts and Dashboard SMS, and Service Desk Alarms Integration with Portals, Financial Solutions Network Monitoring Agnostic Data Layer Application Monitoring Service Desk And Call Center Other Source Systems

5 Business Service Insight Dashboard 5

6 Dashboard Key Capabilities Graphical visibility into the performance of the service delivery Decision support: easily get a top level, aggregative view of the service delivery performance at-a-glance Analysis: understand why is something red Interactive Drill Down Collaboration Share dashboard information with a single click Highlight action items, to do s, notes Integrate other solutions within Dashboard: CRM, TT, etc Fully integrated with the BSI product Contractual as well as Current status 6

7 Dashboard Features Catalog Workspace Page Dash views Widgets 7

8 Dashboard Catalog Repository for BSI entities (Metric, Contract,Contract Party, Contract Party Group, Service, Service Group, Reports) Custom Widgets (Alert Icons, speedometer) Dash views (Dashview, URL, Tabular, Saved Serches, Favorites, Task Pane) User pages (personal, shared and assigned pages) 8

9 Dashboard Pages Arranges the information Multiple pages, page per subject Helps creating predefined content Administrator creates and assigns page Promotes collaboration Share pages with other users Pages Catalog 9

10 Dashboard Dashviews A container of Widgets Helps organize information Supports integration (can be embedded in portals) Types Regular,Tabular, Report, URL, Saved Searches, Favorites, Task Pane Background Image Clear representation of the status of multiple entities such as countries, organizational units, and stages of a process 10

11 Dashboard Widgets Eye-catching symbol, provide at-a-glance understanding of the status of a specific entity Types: Standard Oblicore Guarantee Entity (metric, contract party, service, etc.) Custom-made entity (department within the organization, region, etc.) Graphics: Alert Icon Speedometer gauges Linear gauges 11 11

12 Demonstration Demonstration objectives: During this demonstration, you will be presented with: The OG Dashboards Creating a new Dashboard page Saving and sharing a Dashboard page 12

13 Summary A few words to review Discussed the BSI Architecture Reviewed the Dashboard Benefits Reviewed the Dashboard Features Demonstration of Dashboard Features Built a Dashboard from Scratch 13

14 Q&A

15 thank you

16 Related Technologies Booth 444 CA Business Service Insight, CA Technologies Booth 441 CA Service Catalog, CA Technologies

17 Session # PS304LN Please scan this image to fill in your session survey on a mobile device

18 terms of this presentation for information purposes only This presentation was based on current information and resource allocations as of November 2011 and is subject to change or withdrawal by CA at any time without notice. Notwithstanding anything in this presentation to the contrary, this presentation shall not serve to (i) affect the rights and/or obligations of CA or its licensees under any existing or future written license agreement or services agreement relating to any CA software product; or (ii) amend any product documentation or specifications for any CA software product. The development, release and timing of any features or functionality described in this presentation remain at CA s sole discretion. Notwithstanding anything in this presentation to the contrary, upon the general availability of any future CA product release referenced in this presentation, CA will make such release available (i) for sale to new licensees of such product; and (ii) to existing licensees of such product on a when and if-available basis as part of CA maintenance and support, and in the form of a regularly scheduled major product release. Such releases may be made available to current licensees of such product who are current subscribers to CA maintenance and support on a when and if-available basis. In the event of a conflict between the terms of this paragraph and any other information contained in this presentation, the terms of this paragraph shall govern. Certain information in this presentation may outline CA s general product direction. All information in this presentation is for your informational purposes only and may not be incorporated into any contract. CA assumes no responsibility for the accuracy or completeness of the information. To the extent permitted by applicable law, CA provides this presentation as is without warranty of any kind, including without limitation, any implied warranties or merchantability, fitness for a particular purpose, or non-infringement. In no event will CA be liable for any loss or damage, direct or indirect, from the use of this document, including, without limitation, lost profits, lost investment, business interruption, goodwill, or lost data, even if CA is expressly advised in advance of the possibility of such damages. CA confidential and proprietary. No unauthorized copying or distribution permitted. 18

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