Web Admin Console - Release Management. Steve Parker Richard Lechner

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1 Web Admin Console - Release Management Steve Parker Richard Lechner

2 Terms of This Presentation This presentation was based on current information and resource allocations as of October 2009 and is subject to change or withdrawal by CA at any time without notice. Notwithstanding anything in this presentation to the contrary, this presentation shall not serve to (i) affect the rights and/or obligations of CA or its licensees under any existing or future written license agreement or services agreement relating to any CA software product; or (ii) amend any product documentation or specifications for any CA software product. The development, release and timing of any features or functionality described in this presentation remain at CA s sole discretion. Notwithstanding anything in this presentation to the contrary, upon the general availability of any future CA product release referenced in this presentation, CA will make such release available (i) for sale to new licensees of such product; and (ii) to existing licensees of such product on a when and if-available basis as part of CA maintenance and support, and in the form of a regularly scheduled major product release. Such releases may be made available to current licensees of such product who are current subscribers to CA maintenance and support on a when and if-available basis. In the event of a conflict between the terms of this paragraph and any other information contained in this presentation, the terms of this paragraph shall govern. 2 October 12, 2009 Web Admin Console- Release Management Copyright 2009 CA

3 For Informational Purposes Only Certain information in this presentation may outline CA s general product direction. All information in this presentation is for your informational purposes only and may not be incorporated into any contract. CA assumes no responsibility for the accuracy or completeness of the information. To the extent permitted by applicable law, CA provides this document as is without warranty of any kind, including without limitation, any implied warranties or merchantability, fitness for a particular purpose, or non-infringement. In no event will CA be liable for any loss or damage, direct or indirect, from the use of this document, including, without limitation, lost profits, lost investment, business interruption, goodwill, or lost data, even if CA is expressly advised of the possibility of such damages. 3 October 12, 2009 Web Admin Console- Release Management Copyright 2009 CA

4 Abstract > Release management workflows let s you get a handle on how software is distributed in a managed environment. Using the Web Admin Console (WAC) see how release management is implemented, including the capability to release software that follows ITIL Release Management best practices. In this session we will look at how release management is achieved with our out-of-the-box implementation and then explore some of the options for customization of the workflows that support this feature.

5 Agenda > Overview What is Release Management? CA Release Management Types of Releases Web Console Release Management Architecture > Setup and Configuration > Using Release Management > CA Workflow and Sub Activities > Q & A

6 What Is Release Management? > To design and implement efficient procedures for installation and distribution of changes to IT systems. > To communicate and manage expectations of the customer during the planning and rollout phases. > The focus is the protection of live environment and its services through use of formal procedure and checks.

7 CA Release Management > Partially implements ITIL Release Management. > Optionally - Update Service Desk activity to integrate with CA Service Desk Manager. > Predefined Process Definition in CA Workflow. > Four types of Releases available: Major"," Minor, Emergency, Custom. > Optional - Release Backout phase.

8 Types of Releases > Major Release: Incorporates Release Validation and Release Approval phase. Release initially deployed on Test environment before the Production Environment. > Minor Release: Has only the Release Approval phase before deploying onto the Production Environment. > Emergency Release: Used to deploy Release without Release Approval. > Custom Release: Templates with customized parameters created and used here.

9 Release Management Flow CA Workflow Minor Release Select Release from the Definitive Software Package Catalog Release Type Major Release Release Management Deploy Release on Test Environment. Release Sign Off Accepted Accepted Release Validation Rejected Rejected Release Notification. Deploy Release on Production Environment.

10 Architecture ITCM Domain Manager ITCM Web Console EEM + CA Workflow (Service Desk)

11 Configuration Steps: 1. Embedded Entitlements Manager 2. Workflow component 3. ITCM - Web Admin Console 4. ITCM - LDAP 5. Service Desk with LDAP

12 Configure Embedded Entitlements Manager > Configure the EEM Server to reference global users and groups.

13 Configure Embedded Entitlements Manager > Assign permissions to the required users.

14 Configure Workflow Component > Import the Release Management Process Definition

15 Release Management Process Definition Roles > Following are the actors that need to be configured: DSMWebService: (Invokes the Software Delivery Web Services) > RM flow ReleaseValidator: (Performs Release Validation Activity) ReleaseApprover: (Performs Release Approval Activity)

16 Configure Workflow Component > Configure DSMWebService Actor

17 Configure Workflow Component > Configure Actors: Release Validator Release Approver

18 Configure ITCM with LDAP

19 Configure ITCM with LDAP

20 Configure ITCM Web Admin Console > Open the configuration file: <install-drive>:\program Files\CA\DSM\WebConsole\webapps\wac\WEB- INF\classes\com\ca\wac\config\WACConfig.properties > Populate the below keys: WorkflowInstalled=true WorkflowURL=http://<CA_WorkflowMachineHostname>: <PortNumber>/pm WorkflowProcessDefination=Release Management ServiceDeskEndpoint=http://<CA_ServiceDeskMachine_Hostnam e>:<portnumber>/axis/services/usd_r11_webservice?wsdl

21 CA Service Desk Manager Integration > Optional > Can Share EEM and WF > Will update associated Change Order with Release progress

22 Integrate Service Desk with LDAP

23 Integrate Service Desk with LDAP > Grant Web Authentication Access to LDAP Group

24 Integrate Service Desk with LDAP

25 Using Release Management Remember to login using LDAP credentials

26 WAC Release Management

27 WAC Release Management

28 Using Release Management > Minor Release Demo

29 Using Release Management

30 Using Release Management

31 Using Release Management

32 Using Release Management Continued

33 Using Release Management Continued

34 Using Release Management

35 Using Release Management Continued

36 Using Release Management

37 Using Release Management

38 Using Release Management

39 Using Release Management Login to WF with Release Approver s User details.

40 Using Release Management Release Approved

41 Using Release Management

42 Using Release Management

43 Using Release Management > If integration enabled WF activity logs in Service Desk

44 Release Management Workflows > Implemented using CA Workflow > Stand alone or integrated with WF from: CA Service Desk Manager CA Service Catalog

45 CA Release Management

46 Release Validation Sub Activity

47 Release Approval Sub Activity

48 Release Deployment Sub Activity

49 Release Backout Check Sub Activity

50 Any further questions? Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies.

51 Web Admin Console - Release Management Steve Parker Richard Lechner

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