How Cloud and Dynamic Service Chains are Shaping Tomorrow's IT

Transcription

1 How Cloud and Dynamic Service Chains are Shaping Tomorrow's IT Ingo Averdunk Distinguished Engineer IBM Cloud & Smarter Infrastructure Lab Services and Support 1 A Nexus of Forces Presents New Opportunities and Challenges with Leaders Partnering to Succeed Analytics Social 53% of CEOs are dramatically changing their 53% organizations to enable partnership and collaboration 2/3 of growth-focused CIOs are partnering to change the mix of skills, expertise and capabilities in the organizations Cloud Mobile 92% of CMOs will increase the use of external partnerships for customer 92% and data analytics 2

2 Forward-thinking Organizations Are Developing Sourcing Partnerships to Drive Innovation and Business Value Driving efficiency, effectiveness, and innovation Value Innovate and integrate Implement new models of enterprise optimization to achieve business outcomes Improve and expand Increase efficiency and effectiveness across the value chain Sun Life Stadium Miami Dolphins Neovia Driving efficiency Streamline Achieve cost efficiency Single Service Scope Integrated Value Chain Railway Company *Source: Survey of 97 C-level executives of companies with revenues greater than US$100 million. 3 The Predominant Way in Which Capabilities Will Be Acquired and Value Delivered Will Be as a Service ~50% of IT budgets will be allocated to operationalizing around cloud technology within 2 years. Source: IDC, CloudTrack 2012 Summer Survey, Part 1: Costs Savings s in the Cloud, doc #237693, November 2012 ~80% of survey respondents currently use or plan to implement (by year-end end 2013) cloud services for Applications; 45% for Business Processes. Source: Gartner G (Figure 2) Finance & Supply Chain Administration Management Research & Development Marketing Automation ~80% of U.S. buyers indicate that they will have transformed 50% of their internal application/infrastructure environment to mimic a cloud delivery model in 5 years. Source: IDC, 2012 U.S. Buyer Requirements for Outsourced Cloud Services S Part 1: Road Map of Transformation, doc #234737, May 2012 ~7% Growth rate of all external services in 2016 (better than GDP), and driven largely by cloud adoption, at >13% in Source: IBM 4

3 As a Result, Business and IT Infrastructures Are Becoming Increasingly Virtual, Dynamic, and Complex Customers Business Partners Employees Mobile Devices Public Cloud Systems of Engagement Traditional Data Center Hybrid Cloud Service Providers Private Cloud Systems of Record 5 Increasingly, Organizations Will Need to Seamlessly Integrate Business and IT Services Traditional IT Enterprise Data Center/Outsourced Cloud Private/Public/Hybrid Managed Services Managed/Hosted Selection Governance Analytics Integrated Service Delivery Platform Creation Automation Aggregation Adaptation Orchestration Provisioning User Interface Self Service/Admin/Support Security Network Data Center End User Resiliency Mobility Help Desk Processes Applications Services Infrastructure/Applications/ Processes Data Policy-Driven/Lifecycle/ Utilization 6

4 IBM s s Strategy and Portfolio are Designed to Help Clients Adopt Cloud Models that Best Meet their Requirements Private & hybrid clouds Evolve existing IT capabilities Foundation Services Solutions Secure & scalable cloud managed services platform Consume new & existing IT capabilities Enterprise+ Commitment to open standards and a broad ecosystem Business process as a service for new business capabilities Smarter Smarter Commerce Cities Social Business Smarter Analytics SmartCloud Enterprise Infrastructure as a service Fast access to enterprise cloud Development, test, moderate risk apps, dynamic workloads SmartCloud Enterprise+ Secure, resilient, SLA driven Drive business value, reduce operational risk Enterprise workloads like SAP 7 Smarter Physical Infrastructure at Yarra Trams

5 Title The LARGEST operating tram network in the world 250 kilometres of double track 1750 tram stops 487 trams 29 routes staff 31,500 weekly services 185 million passenger trips annually A Typical Melbourne Day

6 5 Minutes Later.. Driver Calls FOC File name DD.MM.YYYY

7 FOC Create Service Request FOC Create Workorder

8 FOC Disruption Notification Disruption notified I look for alternatives

9 Deploy Field Crew File name DD.MM.YYYY Tram Recovered

10 Real Time Information Major Stops MOBILE : iphone app, phone browser, SMS Web, Gadget, Corporate Intranets Phone IVR Voice Future : Mobile Applications Infrastructure Maintenance Depot cleaning audit Daily tram Tram stop cleaning audit cleaning audit Site cleaning On-road staff audit facilities cleaning audit

11 Smarter Physical Infrastructure at Yarra Trams The Future of ICT at Yarra Mobile Cloud/Virtualisation Analytics Smarter Physical Infrastructure Enterprise Asset Management ICT is a key Enabler

12 The Result Is Integration across Delivery Models for a Transparent Agile Value Chain Cognitive Computing Innovation 23 Physical data centers and traditional infrastructure Thank you! 24 Enterprise-wide applications Business processes