INFORMATION SYSTEMS MANAGEMENT

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1 INFORMAT MANAGEMENT ION Systems give us a fantastic service. Their response is immediate and they deal with every problem we give them so fast that you just can t believe how painful IT used to be. Nina Hutchins Managing Director Chase Marketing Solutions Ltd Does your IT solutions provider charge for callouts? Do they charge you per call or per hour? Does this mean that your IT provider is paid to fix problems rather than prevent them? Organisations that use ION Systems to support their IT just pay a single monthly charge. This covers: l Unlimited calls l Unlimited site visits l Unlimited time addressing any issues that may arise. This means that we have a vested interest in keeping your systems running so that you don t have a need to call. Fortunately for us, our team of top quality engineers are masters at designing, configuring and maintaining IT systems so that issues are the exception, not the rule! 4 reasons to use ION for your information systems management RELIABLE l Our monitoring platform informs us of potential issues before they arise l All servers and PCs are automatically patched so they are up to date for reliability and security. EFFICIENT l Our engineers spend time every week ensuring that your servers are configured for optimal efficiency. ACCESSIBLE l Our monitoring network allows us to remotely access your network to diagnose and address any actual or potential issues direct from our offices l Should you be out of the office, we can access your PC with our secure internet service to get you running again with the minimum of delay. AFFORDABLE l Due to our extensive experience within the SME market, our technical team are adept at designing solutions to suit virtually any budget. l ION Systems has high level partnerships with most major IT distributors and suppliers. With our high purchasing volumes, we are able to pass on the discounts straight to you!

2 sensible, practical IT solutions... About ION Systems We offer IT support and consultancy solutions for a wide range of small to medium sized companies and large enterprises in the Thames Valley and London areas. We appointed ION to install a new system at the council offices. The installation of new equipment and data transfer was painless and efficiently carried out. With regard to support, each problem or request is dealt with promptly and professionally. The support is cost effective and problems are often solved by ION staff in minutes which would otherwise take us hours! We can t imagine life without ION! ION Systems formed in 2002, with the aim of bringing corporate levels of IT services to the SME market. With our team of highly skilled IT professionals, we have steadily grown our customer base on the strength of our commitment to quality and the flexible nature of the systems we provide. Our services are divided into four main areas of expertise: Information systems management Secure server hosting and web solutions PC and server providers Whether you decide to take advantage of our services in one, some or all of these areas, you can rest assured that our team will deliver high quality, cost effective solutions for your organisation. That s why we re in business! Call ION Systems on or drop us a line at ioninfo@ion-systems.net for helpful, knowledgeable advice. Elaine Hare Town Clerk Thatcham Town Council

3 SECURE SERVER HOSTING ION is an extremely professional organisation delivering brilliant, first-class service which consistently deals with any minor issues we may have. The issues are only minor because ION has spent time creating an infrastructure that works. We re very happy. Kevin Withnall Vanson Bourne When choosing a data centre, organisations often fail to consider the physical security of the building they intend to use. This can be a costly error especially as less secure data centres have recently been targeted by thieves who are looking to steal the valuable equipment which they house. For this reason, ION Systems are able to provide our clients with access to a data centre housed in an ex-nato nuclear bunker. As you can imagine, the security of the building is impressive - attempting to break in is a pointless excercise. The ideal choice for clients looking for a properly secure option. 6 reasons to use ION for secure server hosting HIGH LEVELS OF PHYSICAL SECURITY l The bunker was built by U.S Forces to protect people and technology from nuclear attack and has reinforced walls, steel doors and EMP shielding l The site has 24 hour security patrols and CCTV cameras l Sophisticated access systems have also been added and all visitors are fully escorted by security personnel during their time at the bunker. CONSISTENT POWER SUPPLY l Power is provided by a 415V 3-phase supply that delivers 1000 amps per phase to the main switchgear l Backup power is provided by an auto start 650 kva, 3 phase 415V generator which will take the full electrical load within 20 seconds should it be required l The generator is fuelled from a 1,700 litre daily use tank which is automatically replenished from a 25,000 litre bulk storage tank. At full load this enables the set to run in excess of 40 days! l Advanced UPS systems cover the transition from mains to generator power and are sufficient to run the bunker for three hours until the generator takes over. COOLING l Cooling and air conditioning are provided by a combination of existing plant (air handlers and extract systems) and spot cooling l Spot cooling is delivered via multiple compact systems each with its own condenser unit, achieving required N+1 redundancy and allowing for seamless maintenance. FIRE DETECTION AND SUPPRESSION l Each suite is protected by a fire detection system. Once occupied, suites can be upgraded to client specified standards l All racks are covered with the Firetrace fire suppression system as standard, at no extra charge.

4 sensible, practical IT solutions... 5 NETWORK CONNECTIVITY We consider ION systems to be part of our team. ION provides us with on-going support and advice that ensures we do not need to worry about our IT systems. Most importantly, we know that if a problem does arise that is affecting our business, ION will respond rapidly and keep going until the issue is resolved. Their open and client-focused approach makes them a pleasure to work with Paul Pounsford Director Daybreak Communications 6 l The bunker benefits from diverse connectivity from a number of major bandwidth providers. Clients have the flexibility of installing their own connectivity from independent providers l BGP4 routing can be employed to provide resilience against individual line failure. ELECTRO MAGNETIC PULSE PROTECTION l Areas within the bunker are protected from attack from EMP weapons by high energy surge arrestors, screening of cable runs and by a continuously welded 3mm thick steel shield and Faraday caging. For these reasons call ION today to take the first steps towards a totally secure hosting solution About ION Systems We offer IT support and consultancy solutions for a wide range of small to medium sized companies and large enterprises in the Thames Valley and London areas. ION Systems formed in 2002, with the aim of bringing corporate levels of IT services to the SME market. With our team of highly skilled IT professionals, we have steadily grown our customer base on the strength of our commitment to quality and the flexible nature of the systems we provide. Our services are divided into four main areas of expertise: Information systems management Secure server hosting and web solutions PC and server providers Whether you decide to take advantage of our services in one, some or all of these areas, you can rest assured that our team will deliver high quality, cost effective solutions for your organisation. That s why we re in business! Call ION Systems on or drop us a line at ioninfo@ion-systems.net for helpful, knowledgeable advice.

5 SERVICES ION Systems have provided us with a bespoke system featuring a high level of support combined with a low level of cost. This is ideal for our company and I would not hesitate to recommend the service to others. Ken Mowat Neil Bremner Electrical Ltd The two most popular and important internet services required by almost all businesses are their website and . Failures in either can result in lost orders, lost customer confidence and in some cases, even the failure of the business. ION Systems operate first class mail and web hosting services, at our secure facility in the ex-nato bunker building on Greenham Common. Our service offers state-of-the-art security and add-on benefits which most suppliers can t match. Here are seven great reasons to choose ION for your internet services. 7 reasons to use the ION mail service SECURE AND INTUITIVE WEB INTERFACE l Works with any of the major internet browsers l Simple interface means you can get working in seconds l No need to train staff on the system as they will pick it up quickly l All passwords and data are encrypted so it can t be seen by third party internet users. SUPPORTS ALL MAJOR SOFTWARE l For clients who do not wish to use the web interface, the system is compatible with almost all major software including: Outlook / Outlook Express, Windows Mail, Thunderbird, Entourage and the default Mac client. LARGE STORAGE CAPACITY PER MAILBOX CURRENTLY UP TO 2GB l This allows for impressive flexibility for storage l Limit bar is shown through the web client l The system will mail you should you come close to the limit l Higher limits are available for larger mailbox requirements. SPAM AND VIRUS PROTECTION SUPPLIED AS STANDARD l Spam and viruses are stopped at our state-of-the-art secure gateway before they reach the server. SHARE FOLDERS SECURELY BETWEEN MAILBOXES WITHIN YOUR ORGANISATION l This allows efficient, secure sharing of , calendar and contact information between some or all of the mailboxes in your organisation.

6 sensible, practical IT solutions ALL MAIL IS BACKED UP SEVERAL TIMES PER DAY FULL AND PHONE SUPPORT IS INCLUDED AS STANDARD l No additional charge for support l All support telephone calls are charged at local - not national rates. Thank you for your honesty, professionalism and first class service. My computer is now working better than ever. You have restored my faith in the IT industry having previously been charged exorbitant fees without any success. I am looking forward to recommending other people to you Paul Townsend Relationship Director NatWest Bank Newbury PLUS... In order to operate your , it is necessary (if you have not already done so) to register and configure an internet domain. Our usual charge for this service is 35 +VAT. For a limited time, we will register and manage a `.uk domain name and assign it to your account absolutely FREE. All you have to do is sign up for at least two mailboxes for a six month contract and we will register the domain for two years at no extra charge! About ION Systems We offer IT support and consultancy solutions for a wide range of small to medium sized companies and large enterprises in the Thames Valley and London areas. ION Systems formed in 2002, with the aim of bringing corporate levels of IT services to the SME market. With our team of highly skilled IT professionals, we have steadily grown our customer base on the strength of our commitment to quality and the flexible nature of the systems we provide. Our services are divided into four main areas of expertise: Information systems management Secure server hosting and web solutions PC and server providers Whether you decide to take advantage of our services in one, some or all of these areas, you can rest assured that our team will deliver high quality, cost effective solutions for your organisation. That s why we re in business! Call ION Systems on or drop us a line at ioninfo@ion-systems.net for helpful, knowledgeable advice.

7 WEB SERVICES ION Systems set up my website quickly and efficiently and gave me every assistance in terms of layout, content and design. The result is a site that is both flexible and easy to edit. I have always found ION reliable, accessible and sympathetic to the needs and capacity of small businesses like mine. I would have no hesitation in recommending them to others. Matthew Davis Founding Director 3-C consult create communicate The two most popular and important internet services required by almost all businesses are their website and . Failures in either can result in lost orders, lost customer confidence and in some cases, even the failure of the business. ION Systems operate first class mail and web hosting services, at our secure facility in the ex-nato bunker building on Greenham Common. Our service offers state-of-the-art security and add-on benefits which most suppliers can t match. Here are seven great reasons to choose ION for your internet services. 5 reasons to use the ION web service FAST l High bandwidth internet link l Powerful server farm driving the website performance. SECURE l Hosted at our secure, ex-nato bunker facility l Protected by our state-of-the-art firewall solution. HIGH CAPACITY l Up to 1GB of storage per site as standard l Capability to store hundreds of web pages and downloadable documents. QUALITY SUPPORT l Phone and support provided as standard by our highly skilled and efficient support team. FULLY BACKED UP l Backed up to tape every night to keep your data safe l Rollback facility available for a nominal charge. PLUS... In order to operate your website, it is necessary to have a registered and configured internet domain. Our usual charge for this service is 35 +VAT. For a limited time, we will register and manage a.uk domain name and assign it to your account absolutely FREE. All you have to do is sign up for at least two mailboxes for a six month contract and we will register the domain for two years at no extra charge!

8 sensible, practical IT solutions... About ION Systems We offer IT support and consultancy solutions for a wide range of small to medium sized companies and large enterprises in the Thames Valley and London areas. I would like to thank the ION team for repairing my desktop and laptop PCs. ION s professionalism and attention to detail ensured that my desktop problems and laptop upgrade were carried out quickly, efficiently and at fantastic value. I have no hesitation in recommending ION Systems to anyone who uses IT for their business. ION Systems formed in 2002, with the aim of bringing corporate levels of IT services to the SME market. With our team of highly skilled IT professionals, we have steadily grown our customer base on the strength of our commitment to quality and the flexible nature of the systems we provide. Our services are divided into four main areas of expertise: Information systems management Secure server hosting and web solutions PC and server providers Whether you decide to take advantage of our services in one, some or all of these areas, you can rest assured that our team will deliver high quality, cost effective solutions for your organisation. That s why we re in business! Call ION Systems on or drop us a line at ioninfo@ion-systems.net for helpful, knowledgeable advice. Alex Petty Action Coach

9 PC AND SERVER PROVIDERS We have purchased our equipment through ION Systems for over 5 years. During this time they have consistently saved us money and ensured that our PCs and servers correctly match the needs of our business and our budget. Nick East Operations Manager Verbatim Call Centres Ltd One of the most important ingredients of a high quality IT infrastructure is quality PCs and servers. If the IT hardware is not up to scratch the whole system can perform badly with an immediate knock-on effect on productivity. So, it is imperative that your organisation receives the best advice to ensure you source the correct equipment at the right price. Here are five great reasons to choose ION as your IT hardware provider. 5 reasons to buy PCs and servers through ION GREAT PRICING l ION have Enterprise Reseller agreements with all major computer suppliers l As we buy in large quantities we are able to pass considerable cost savings to you without compromising on specification or performance. SPEEDY SUPPORT l Due to our close relationship with suppliers, our engineers have direct access to high level support technicians l By dealing directly with the supplier support teams, we can get engineers onsite with replacement parts within one working day. EXTENDED COVER FOR ALL EQUIPMENT l All servers, PCs and notebooks are supplied with a 3 year next business day warranty as standard l Due to our status with our suppliers we are able to provide this at no extra cost! EXPERT ASSISTANCE l Our engineers are experts in PC and server design and specification l We ensure you get the right machines for your business at the right price and without unnecessary and expensive extras. TAILORED CONFIGURATION l Although our suppliers deliver PCs with a good software installation package, we take the time to optimise the systems before delivery l Our systems are delivered at peak operating performance so that you get the best out of your IT investment.

10 sensible, practical IT solutions... About ION Systems We offer IT support and consultancy solutions for a wide range of small to medium sized companies and large enterprises in the Thames Valley and London areas. When I got my PC back yesterday I just started working and I forgot to send you a thank you note. You were much quicker than what I could ever expect. You saved me! Francesco Saffioti EMEA Sales Director Arieso Ltd. ION Systems formed in 2002, with the aim of bringing corporate levels of IT services to the SME market. With our team of highly skilled IT professionals, we have steadily grown our customer base on the strength of our commitment to quality and the flexible nature of the systems we provide. Our services are divided into four main areas of expertise: Information systems management Secure server hosting and web solutions PC and server providers Whether you decide to take advantage of our services in one, some or all of these areas, you can rest assured that our team will deliver high quality, cost effective solutions for your organisation. That s why we re in business! Call ION Systems on or drop us a line at ioninfo@ion-systems.net for helpful, knowledgeable advice.