MEA 110 ADMINISTRATIVE MEDICAL ASSISTING

Transcription

1 MEA 110 ADMINISTRATIVE MEDICAL ASSISTING PRESENTED: FEBRUARY 3, 2012 EFFECTIVE: FALL

2 Prefix & Number MEA 110 Course Title: Administrative Medical Assisting Purpose of this submission: New Change/Updated Retire If this is a change, what is being changed? Update Prefix Course Description (Check all that apply) Title Course Number Format Change Credits Prerequisite Competencies Textbook/Reviewed Competencies-no changes needed Does this course require additional fees? No Yes If so, please explain. Is there a similar course in the course bank? No Yes (Please identify) Articulation: Is this course or an equivalent offered at other two and four-year universities in Arizona? No Yes (Identify the college, subject, prefix, number and title: Is this course identified as a Writing Across the Curriculum course? No Yes Course Textbook, Materials and Equipment Textbook(s) Title KINN S The Medical Assistant Author(s) Proctor, Young-Adams Publisher Elsevier ISBN Barnes & Noble Price $88.00 Software/ Equipment Modality Check all that apply Title Workbook to accompany KINN s The Medical Assistant Author(s) Proctor, Young-Adams Publisher Elsevier ISBN x Barnes & Noble Price $40.00 On-ground On-line Hybrid ITV Web-enhanced Course Assessments Description of Possible Course Assessments (Essays, multiple choice, etc.) Exams standardized for this course? Midterm Frequent quizzes and/or exams are highly encouraged to assess the student s comprehension. Quizzes and exams may be given in any format, while keeping in mind that the certification exam is in a multiple choice format. Practical exams are also encouraged to assess the student s ability to perform skills required to function within the medical facility. Are exams required by the department? No Yes

3 Final Other (Please specify): Where can faculty members locate or access the required standardized exams for this course? (Contact Person and Location) Example: NCK Academic Chair Office If Yes, please specify: Instructors may write their own quizzes and/or exams which assess the student s mastery of the competencies for this course Student Outcomes: Identify the general education goals for student learning that is a component of this course. Check all that apply: 1. Communicate effectively. a. Read and comprehend at a college level. b. Write effectively in a college setting. 2. Demonstrate effective quantitative reasoning and problem solving skills. Method of Assessment Examinations, quizzes, competency check off sheets, charting Worksheets, charting, documentation 3. Demonstrate effective qualitative reasoning skills. X Worksheets, and Exams 4. Apply effective methods of inquiry. a. Generate research paper by gathering information from varied sources, analyzing data and organizing information into a coherent structure. b. Employ the scientific method. 5. Demonstrate sensitivity to diversity a. Experience the creative products of humanity. b. Describe alternate historical, cultural, global perspectives. Role play, patient education, Office of Instruction Use only: CIP Code: ONET Code: Minimum Qualifications:

4 COURSE INFORMATION Initiator: Lori Hogue, Lori Howell, Carol Elledge Date of proposal to Curriculum Sub-Committee: January 2012 Effective Semester/Year Fall 2012 Spring Summer Prefix & Number: MEA 110 Formerly MEA 105 Full Title: (100 character limit) Administrative Medical Assisting Short Title: (30 character limit) Catalog Course Description: Provides a basic understanding of the administrative duties and responsibilities pertinent to medical offices. Includes instruction in medical correspondence and records, case histories of patients, filing, telephone procedures, appointment scheduling, receptionist duties and processing mail. Familiarizes the student with computer applications in the health care setting. Provides the student with basics of operations and applications of computer usage within the health care provider office. SUN Course Number: Credit Hours: 3 Lecture Hours: 3 Lab Hours: 0 Prerequisite(s) TRE 089, PCS 021 or Appropriate COMPASS score Co-requisite(s) Intended Course Goals By the end of the semester, students will be able to: 1. Respond to and initiate written communications by using correct grammar, spelling, and formatting techniques. 2. Identify and respond to issues of confidentiality by maintaining confidentiality at all times and following appropriate guidelines when releasing records or information. 3. Analyze and perform within legal and ethical boundaries 4. Utilize computer software and electronic technology to maintain office systems. 5.

5 Course Competencies and Objectives By the end of the semester, students will be able to: Competency 1. Explain the history of medicine and how it had affected today s medical industry Objective 1.1 List several pioneers and discuss the importance of their contribution to the medical profession. Objective 1.2 Explain the roles of world health organizations. Objective 1.3 Identify the role of the Centers for Disease Control (CDC) regulations in healthcare settings. Objective 1.4 Discuss the various types of ambulatory care. Objective 1.5 Distinguish among different types of doctors and medical practices. Objective 1.6 Compare and contrast the allied health professions and understand their relation to medical assisting. Competency 2 Differentiate between administrative and clinical medical assisting duties and have knowledge of the general responsibilities of the medical assistant. Objective 2.1 Briefly discuss the history of medical assisting as a profession Objective 2.2 Explain why continuing education is so important to the medical assistant. Objective 2.3 Understand medical assistant credentialing requirements, the importance of credentialing, and the process of obtaining credentialing. Competency 3 Discuss several of the characteristics of professionalism. Objective 3.1 Explain why confidentiality is so important in the medical profession Objective 3.2 Discuss the importance of the medical assistant s attitude in caring for patients. Objective 3.3 list some examples of office politics Objective 3.4 Identify specific ways teamwork can be promoted in the physician s office. Objective 3.5 Discuss the meaning of insubordination and why it is grounds for dismissal. Objective 3.6 Identify and implement time management principles to maintain efficient office function. Competency 3 Identify techniques for overcoming communication barriers Objective 3.1 Identify styles and types of verbal communication Objective 3.2 Explain why first impressions are crucial Objective 3.3 Explain the different levels of spatial separation Objective 3.4 Discuss the value of touch in the communication process Objective 3.5 Recognize the elements of oral communication using a sender-receiver process Objective 3.6 Analyze the effect of heredity, cultural, and environmental influences on communication. Objective 3.7 Identify techniques for overcoming communication barriers. Objective 3.8 define and understand abnormal behavior patterns Objective 3.9 Recognize commonly used defense mechanisms Objective Discuss the role of assertiveness in effective professional communication. Objective 3.11 Explain the value of active listening Objective 3.12 Differentiate between adaptive and non-adaptive coping mechanisms Objective 3.13 List and explain the levels of Maslow s hierarchy of needs. Objective 3.14 Identify resources and adaptions that are required based on individual needs. Competency 4. Demonstrate the correct operating and maintenance procedures for commonly used administrative office equipment found in a medical office. Objective 4.1 List the types of office equipment found in a medical practice and describe how each is used. Objective 4.2 List the steps required to make good purchasing decisions for office equipment. Objective 4.3 Compare and contrast leasing and buying.

6 Objective 4.4 Describe a warranty, a maintenance contract, and a service contract, and discuss the importance of each. Objective 4.5 List the information included in an equipment inventory. Objective 4.6 Describe and analyze the impact of HIPAA law to faxing confidential patient information, telephone conversations, and conversations with patients. Competency 5 Describe how computer software and electronic technology are used to organize and categorize information required to accurately record patient care, transmit information to others and maintain an orderly record of all activities of the office. Objective 5.1 List and describe common types of computers. Objective 5.2 Identify computer hardware and software components and explain the functions of each. Objective 5.3 Describe thy types of computer software commonly used in the medical office. Objective 5.4 Discuss how to select computer equipment of the medical office. Objective 5.5 Explain the importance of security measures for computerized medical records, including HIPAA compliance. Objective 5.6 Describe the basic care and maintenance of computer equipment. Objective 5.7 Identify advances in computer technology and explain their importance to the medical office computer hardware and software components and explain the functions of each Competency 6 Demonstrate how to respond to and initiate written communications by using correct grammar, spelling and formatting techniques. Objective 6.1 List and describe the supplies necessary for creating and mailing professional looking correspondence. Objective 6.2 Identify the types of correspondence used in medical office communications Objective 6.3 Describe the parts of a letter and the different letter and punctuation styles. Objective 6.4 Compose a properly written business letter. Objective 6.5 List the tasks involved in editing and proofreading, including using proofreading marks. Objective 6.6 Describe the process of handling incoming and outgoing mail. Objective 6.7 Compare and contrast the services provided by the U.S. Postal Service and other delivery services. Objective 6.8 Describe the process of proofreading correspondence for errors. Competency 7Describe how to inventory, replace, organize, and pay for administrative and clinical expendable supplies routinely used in a medical office. Objective 7.1 List and describe vital, incidental, and periodic supplies that are used in a typical medical office. Objective 7.2 Discuss the factors that must be considered when storing administrative and clinical supplies. Objective 7.3 Demonstrate how to implement and use a system for tracking supplies inventory. Objective 7.4 Describe the factors to consider when scheduling the counting of inventory and ordering replacement inventory. Objective 7.5 Demonstrate how to list and evaluate supply sources. Objective 7.6 Demonstrate how to obtain the best-quality supplies while controlling cost. Objective 7.7 Demonstrate the proper procedures for ordering, checking, and paying for supplies. Competency 8 Demonstrate how to manage and maintain patient records, including documenting and reporting accurately and appropriately. Objective 8.1 Describe the purpose of compiling patient medical records. Objective 8.2 List and describe the contents of patient record forms. Objective 8.3 Demonstrate how to create and maintain a correct patient record and superbill. Objective 8.4 List and describe common approaches to documenting information in medical

7 records. Objective 8.5 Discuss the need for neatness, timeliness, accuracy, and professional tone in patient records. Objective 8.6 Describe how to correct and update a medical record. Objective 8.7 Describe the conditions, documentation, and procedures that are legally required to release medical patient records. Competency 9 Demonstrate the five basic steps used to maintain large volumes of patient records. (inspecting, indexing, coding, sorting, and storing). Objective 9.1 List and describe the equipment and supplies needed for filing medical records. Objective 9.2 List and describe the various types of filing systems and the benefits of each. Objective 9.3 Discuss the advantages of color coding files. Objective 9.4 Demonstrate how to set up and use a tickler file. Objective 9.5 List the steps to take in trying to locate a misplaced file. Objective 9.6 List and describe the basic file storage options and the advantages of each. Objective 9.7 Identify criteria for determining whether files should be retained, stored, or discarded. Competency 10 Demonstrate the procedures used for scheduling patient appointments in the medical office to ensure a steady and efficient flow. Objective 10.1 Describe the importance of the appointment book in maintaining the schedule. Objective 10.2 List common scheduling abbreviations. Objective 10.3 List and describe different types of appointment scheduling systems. Objective 10.4 Discuss factors to consider when arranging appointments for patients. Objective 10.5 Describe how to handle special scheduling situations. Objective 10.6 Demonstrate how to properly document no-shows and late patients. Objective 10.7 Describe the procedures required to schedule appointments that are outside the medical office. Objective 10.8 Discuss procedures for maintaining an accurate and efficient physician schedule. Competency 11 Demonstrate the proper procedures to maintain accurate accounts payable and receivables for a medical office. Objective 11.1 Describe the importance of accounts receivable to a medical practice. Objective 11.2 Describe how to accept and account for payment from patients. Objective 11.3 Demonstrate how to properly prepare and invoice. Objective 11.4 Demonstrate how to manage a billing cycle efficiently. Objective 11.5 Compare and contrast standard collection techniques. Objective 11.6 Describe how to perform a credit check. Competency 12 Describe the administrative and accounting duties of the medical assistant, and demonstrate standard bookkeeping and banking procedures that are used. Objective 12.1 Describe traditional bookkeeping systems, including single entry and double entry. Objective 12.2 Discuss the benefits of performing bookkeeping tasks on the computer. Objective 12.3 List the banking tasks in a medical office. Objective 12.4 Describe the logistics of accepting, endorsing, and depositing checks from patients and insurance companies. Objective 12.5 Demonstrate how to reconcile the office s bank statement. Objective 12.6 List several examples of disbursements and demonstrate how to record them in a disbursement journal. Objective 12.7 Describe how to set up and maintain a petty cash fund. Objective 12.8 Demonstrate how to create employee payroll information sheets, computing

8 gross earnings, total deductions, and net earnings. Objective12.9 Prepare an employee earnings record and payroll register. Objective Demonstrate how to set up the practice s tax liability accounts. Objective Demonstrate how to complete federal, state, and local tax forms. Objective Describe how to submit employment taxes to government agencies. Objective Describe the basic parts of an employment contract