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1 MOA and MOA Winter credit hours 16 weeks INSTRUCTOR: Billie Jean Buda, CMA-C addresses: or Prerequisites: Medical Terminology, Body Structure & Function Fridays at 9:00 to 11:54 and 12:00 to 2:54 Course Description: Basic and advanced concepts of medical office work. Systematic coverage of responsibilities of the medical assistant including greeting the patient and acquiring patient information for the electronic medical record including insurance data. Maintaining medical records, filing, telephone etiquette, preparing case histories and transcribing medical dictation. Assignments requiring Internet research. Proof reading skills and practice in determining what information from incoming phone calls is critical or essential and which calls can be handled by various office professionals. The student will compose letters in a variety of circumstances. The student will also learn the Pegboard Accounting System. Required Textbooks and learning tools: Medical Office Practice, Atkinson 7 th Edition Medical Pegboard Procedures, Flores, 4 th Edition, Delmar Cengage Learning. Kinn s, The Administrative Medical Assistant, 6 th Edition Medical Dictionary- your choice 1

2 General Course Objectives and Competencies to be learned: Upon Completion of this course the students will: 1. Demonstrate written communication-revising Patient Information Brochure, researching drug information for patient education. Drafting letters to patients. Completing finished copy from rough draft. 2. Demonstrate proficiency transcribing SOAP notes, History and Physical Examination Records, Continuation Sheets, Preoperative History and Physical Reports, Operative Reports, Postoperative reports, Progress Notes and Diagnostic Tests. 3. Set up and maintain files of patient information. 4. Schedule patient appointments, making decisions based on the constraints of time, patients already scheduled, doctor s availability, patient s special needs and special office rules. 5. Research and write a comprehensive itinerary for a physician traveling to a national convention including flight, hotel and car rental reservations. Use the Internet to research information on prescription drugs, electronic medical records, and medical supplies. 6. Use a fax machine with proficiency, including information required on coversheet. 7. Process telephone messages left on an answering machine. 8. Independently use reference materials for guidance in transcribing reports, names of patients and physicians, diagnosis and procedure terminology and fees, charting guidelines, insurance terminology, instructions for completing claim forms and using the glossary of medical terms. 9. Demonstrate use of your increasing medical vocabulary. 10. Use proofreaders marks for editing the work of others, as well as your own work. 11. Compute an office payroll, including FICA, Federal Withholding Tax Tables, Social Security deductions from a work record. 12. Demonstrate professionalism (affective domain) by cleanliness and appearance in uniform, attendance, being on time, cooperating with the instructor and fellow classmates in teams or partnerships, showing interest in the subject by asking questions or offering observations, and coming to class prepared, using effective verbal, nonverbal and written communications, accepting correction and making changes to behavior. ADO 9, ADO 2 2

3 13. Demonstrate knowledge and behavior of medical ethical principles related to the performance of medical assisting procedures including sensitivity to individual patient needs, compassion, compliance with HIPAA laws, and commitment to quality care. Course outcomes assessment and Associate Degree Outcomes: Questions on the Final exam will assess for success in the following outcomes based on the general objectives for the course listed above. This is a course assessment and does not effect individual student grade assignment, but, looks at the class as a whole. ADO 1,2, ADO 7 Critical thinking - Proficient, ADO 8 Personal and ethical responsibilities - Proficient, ADO 9 Working in Small groups- Developmental Absences: Attendance is very important during key instructor-student learning sessions. This class is mastered by the student s ability to read and understand instructions and successfully complete the simulations. Self-motivation, time management, independent work habits are essential for your success. Key instructor-student learning sessions that cannot be repeated are listed in the following Course Outline and Assignment schedule. Students can work at their own pace and therefore some may finish the Medical Office Practice simulations prior to Medical Pegboard Procedures Simulations. Others may need to resume their efforts to complete all assignments after the mandatory Pegboard instruction session. Discussion, skills practice, and role play experiences are difficult or impossible to duplicate outside of class time. Center for Student Success "Tutors (plus additional services for academic success) can be accessed by calling or by stopping by the Center for Student Success, Bert Walker Hall Room 123" "Students requiring special assistance (including those affected by the Americans with Disabilities Act) should contact the Center for Student Success. This is the first step in acquiring the appropriate accommodations to facilitate your learning." Additional relevant information: Disciplinary standards from AAMA: Students with a felony conviction are not allowed to take the AAMA exam to become Certified Medical Assistants(CMA(AAMA). There is an appeal process that a person with a felony conviction must pursue to be granted this privilege by the Certifying Board of AAMA. See: Physical exam: A physical exam and health status report form must be completed before entering externship. Your immunizations must be up to date including Hepatitis B vaccination. We encourage you to update your immunizations starting with MOA 211 since there is a possibility of exposure to blood, body fluids, and sharps in this class. Ask you instructor for an exam form. 3

4 Graded requirements for grade calculation and course completion Simulations of daily work will be graded on quality and accuracy of finished product. You should work independently at your own pace and use the assignment outline as a guide. Read all job descriptions thoroughly and come prepared for class. Daily work from simulations of Medical Office Practice and quizzes Jobs 1 through 11 = 60 points Vocabulary quiz = 4 points Composition letters to patients = 8 points Job 12 = 8 points Jobs 13 and 14 x 2 =12 points Job 15 = 16 points Job 16 = 8 points Job 17 = 8 points Jobs 18 and 19 = 4 points Job 20 = 8 points Job 22 = 4 points Job 25 = 8 points Job 28 = 8 points Filing assignment = 4 points Total points from Medical Office Practice = % of final grade Total points from Medical Pegboard Procedures = 55 25% of final grade JCC General Policies Grades: A 2.0 or "C" is a passing grade. Only courses with passing grades count toward graduation. Other colleges transfer in only courses with passing grades. Many financial aid sources, including most employers, require passing grades. Additionally, earning less than a 2.0 in a class results in not being able to participate in the next level of courses in a discipline, which requires this course as a pre-requisite. If you attempt to register for the next course sequence and have not passed the pre-requisite course, you will be dropped from that class. Academic Honesty Policy Academic honesty is expected of all students. It is the ethical behavior that includes producing their own work and not representing others' work as their own, either by plagiarism, by cheating, or by helping others to do so. Plagiarism is the failure to give credit for the use of material from outside sources. Plagiarism includes but is not limited to: Using data, quotations, or paraphrases from other sources without adequate documentation Submitting others work as your own Exhibiting other behaviors generally considered unethical Cheating means obtaining answers/material from an outside source without authorization. Cheating includes, but not limited to: Plagiarizing in all forms Using notes/books without authorization Copying Submitting others work as your own or submitting your work for others Altering graded work Falsifying data Exhibiting other behaviors generally considered unethical 4

5 Collaboration While JCC encourages students to collaborate in study groups, work teams, and with lab partners, each student should take responsibility for accurately representing his/her own contribution. Consequences/Procedures Faculty members who suspect a student of academic dishonesty may penalize the student by taking appropriate action up to and including assigning a failing grade for the paper, project, report, exam, or the course itself. Instructors must document all instances of academic dishonesty beyond those of a very minor nature, in writing to the academic dean. The Office of the Academic Deans will record and track students who have been reported as having cheated. If the same student cheats in other courses, the dean will enact sanctions appropriate to level of infraction. The sanction will be selected in consultation with the involved faculty. The Dean can administer consequences up to and including suspension. Student Appeal Process In the event of a dispute, all parties should follow the Academic Complaint policy. This policy is presented in Student Rights and Responsibilities (Student Handbook) and the Master Agreement. Student Complaints/Academic A student complaint is any non-civil rights related complaint generated by the student concerning the work-related activities of any member of the bargaining unit (such as grade disputes). Instructors shall not be subject to any disciplinary action as a result of a student grievance over strictly academic issues. The following steps are required of students wishing to file a complaint: 1. Student Meets with Instructor Students must initiate a conference with the instructor with whom they have a complaint no later than the end of the fourth week of the Fall or Winter/Spring semester following the relevant incident/dispute. One representative, who must be from JCC (a current student, instructor or administrator) may be requested by each party to participate in this informal meeting. 2. Student Puts complaint in Writing If the conflict isn t resolved in the meeting between the student and instructor, the student, if he/she chooses to pursue the matter further must put the complaint in writing using the form provided and submit it to the appropriate Department Chair. 3. Department Chair Holds an Informal Hearing The Department Chair will convene a meeting with the student and the instructor following the guidelines in the faculty manual. The department chair will conduct any necessary investigation prior to the meeting. 4. Complaint Submitted to Dean If the student or instructor is unsatisfied with the results of the meeting with the department chair, the formal written complaint and the instructor s written statement of facts as he/she understands them will be submitted to the supervising Dean. The Dean shall promptly provide the instructor and the Association President with a true and complete copy of the student s written statement(s). 5. Dean Holds a Hearing Within five (5) work days of the time the instructor and the Association should have received the copies of the student s written statement(s), the Dean shall contact the instructor and the Association President to arrange a formal hearing. Parties of interest shall include the student, the ombudsman (if the student so desires), the instructor, his/her Association representative and the Department Chair. Other individuals may be present at the hearing but they may not participate in the proceedings. 5

6 6. Dean Issues a Resolution Within five (5) work days after the hearing, the Dean will distribute a written resolution of the complaint to the student, instructor and the Association President. The written resolution will state the facts as assessed by the Dean and indicate that appropriate action will be taken. No statement of disciplinary action will be disclosed to the student until final resolution of the complaint. If the College plans to discipline the instructor, as a result of this complaint, the instructor and the Association President will be notified, in writing, accompanying the written resolution of the complaint. 7. Appealed to the Executive Vice President In the event that either the student or the instructor is not satisfied with the Dean s disposition of the complaint, the disposition may be appealed to the Executive Vice-President within five (5) work days. 8. Executive Vice President Holds a Meeting Within five (5) days of the Executive Vice-President s receipt of an appeal, he will arrange a meeting with the parties of interest and their respective representatives in an attempt to resolve the matter. 9. Executive Vice President Rules on the Appeal Within five (5) work days after the meeting with the Executive Vice-President, the Executive Vice- President shall give a written disposition of the matter. 10. Appeal through Grievance The disposition of the Executive Vice- President may be the subject of a grievance, initiated at Step 2 under the grievance procedure contained in the Master Agreement Agreement between JCC and JCCFA Procedures for online or other students unable to travel to JCC offices. 1. Meetings between students, faculty, department chairs, Academic Deans and other parties of interest will be held by conference call originating from JCC. 2. Written documents submitted by all parties must be sent by registered mail to verify receipt. Documents may be sent electronically for convenience but receipt of these will not be verified. 3. Students can find the Academic Complaint Form online at Student signature on complaint form must be notarized. 4. Timelines begin on date documents are received as verified by registered mail. 6

7 MOA 240 WN 2009 Course Outline and Assignment Schedule Friday, January 16 Jobs 1, 2, 3 and 5. May complete job 5 at home Read Rules for Filing, complete filing assignment Assignment: Job 6 Completion of Encounter form Friday, January 23 Transition Job 7 x 2 Friday, January 30 Friday, February 6 Vocabulary quiz, catch-up on dictation. Job 8b and 8c transcription Complete Job 9 appointment list and Jobs 10 x 3 appointment schedule and transcription. Consult Chapter 12 regarding parts of letters for student composition of Dr. Mendenhall s early retirement letter. Read instructions carefully, do not miss any information required in letter assignment. Consult me if you need help. Friday, February 13 Transcription Jobs 11 x 2. Composition of two letters to patients. Consult Kinn, Chapter12 regarding written communication. Friday, February 20 Internet research of drug information for patients, Job 12. Electronic insurance forms, Jobs 13 and 14 x 2. Friday, February 27 Friday, March 6 Job 15, creating a travel itinerary, including flight, hotel and car rental. Use any search modality such as Travelocity, hotels.com, expedia etc. Convention schedule is not needed on itinerary face page or pages. Include area attractions and restaurants. Transcription Jobs 16 x 2, Job 27 composing finished copy from rough draft. No Class Friday, March 13 th Spring Break! Friday, March 20 Job 18 and 19, making a referral to a specialist and faxing information. Job 20 X 2 transcription. Job 22 appointment scheduling, may be done at home. Friday, March 27 Employee payroll, Job 25. Telephone messages-hand write on forms, Job 28 Friday, April 3 April 10, 17, 24 May 1 and May 8 Pegboard Accounting Mandatory Lecture All work must be completed during these weeks. You made it! Have a great Spring Semester and Summer! 7

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