COURSE SYLLABUS COURSE NUMBER AND TITLE: 2011 DNTA 1251 DENTAL OFFICE MANAGEMENT

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1 COURSE SYLLABUS COURSE NUMBER AND TITLE: 2011 DNTA 1251 DENTAL OFFICE MANAGEMENT COURSE (CATALOG) DESCRIPTION: An introduction to business office procedures, including telephone management, appointment control, receipt of payment for dental services, completion of third party reimbursements forms, supply inventory maintained, data entry for charges and payments, managing recall systems, and operating basic business equipment. MAJOR COURSE REQUIREMENTS: A. The Business of Dentistry B. Dental Team Management C. Patient Management D. Legal and Ethical Issues in the Dental Business Office E. Electronic Business office F. Working With Dental Office Documents G. Business Record Storage H. Written Communications I. Telecommunications J. Appointment Management Systems K. Inventory Systems and Supply Ordering L. Recall Systems M. Dental Insurance N. Bookkeeping Systems Accounts Receivables Other Financial Systems O. Marketing Your Skills LEARNING OUTCOMES: A. The Business of Dentistry 1. Define key terms 2. Explain the concept of dentistry as a business 3. Determine goals and objectives for a dental practice 4. Define business etiquette B. Dental Team Management 1. List duties of a business assistant or office manager 2. Identify functions of a business assistant or office manager 3. Manage interpersonal communications of staff and doctor

2 4. Explain team productivity 5. Define time management 6. Explain the purpose of an office procedural manual 7. Describe the contents of a personnel policy in an office procedural manual C. Patient Management 1. Understand patient s needs 2. Explain special needs of patients 3. Design an office policy statement 4. Describe external and internal marketing 5. Understand patients rights D. Legal and Ethical Issues in the Dental Business Office 1. Explain the impact of ethics and law on the dental business office 2. Differentiate between the various types of law that affect the practice of dentistry 3. Explain various types of consent 4. Describe the code of ethics of professional dental organizations E. Electronic Business office 1. Differentiate between a manual office and an electronic office 2. Describe the elements of information systems 3. Discuss dental software, word processing, electronic spreadsheet, database, and graphics software F. Working With Dental Office Documents 1. Identify the types of records maintained in a dental office 2. List the components of a clinical record 3. List the components of patient financial records 4. Identify various types of OSHA records that need to be maintained in a dental office 5. Explain the importance of maintaining accurate records G. Business Record Storage 1. Define key terms 2. Identify and distinguish among the different storage systems H. Written Communications 1. Define key terms 2. Define the various types of letters generated in a dental office 3. Describe the basic steps for preparing written communication I. Telecommunications 1. Explain the application of telecommunications in a dental office

3 2. Practice efficient telephone techniques 3. Receive, transmit, and record telephone messages 4. Describe the best way to manage common telephone calls encountered in the dental office J. Appointment Management Systems 1. Complete an appointment book matrix 2. Make an appointment book entry 3. Design an appointment schedule list 4. Identify common appointment book symbols 5. Describe the use of a treatment plan 6. Complete a daily schedule K. Inventory Systems and Supply Ordering 1. Identify three types of dental supplies 2. Explain various types of inventory systems 3. Establish an inventory system 4. Explain factors determining supply quantity 5. Identify common supply forms 6. Explain the storage of hazardous materials L. Recall Systems 1. Explain the purpose for a recall system 2. Identify systems of recall 3. Develop a recall system M. Dental Insurance 1. Explain common dental insurance terminology 2. Explain the parts of an ADA-approved claim form 3. Explain the ADA Code on Dental Procedures and Nomenclature 4. Complete an ADA claim form 5. Describe Medicaid dental benefits N. Bookkeeping Systems Accounts Receivables Other Financial Systems 1. Define key terms 2. Define Bookkeeping 3. Define accounting 4. Describe common bookkeeping systems in dentistry 5. Identify common payment and credit policies 6. Describe the various laws affecting credit policies and collection procedures 7. Explain the function of a budget 8. Prepare checks for deposit with correct endorsements and complete a

4 deposit slip 9. Explain the purpose of the employee s earnings record 10. Determine gross and net wages O. Marketing Your Skills 1. Determine your career goals 2. Idnetify your personal assets and liabilities for a job 3. Determine methods of marketing your skills 4. Develop a philosophy for dental assisting 5. Prepare data for job applications and interviews CORRELATION TO WECM LEARNING OUTCOMES: The student will use computers to process dental information and interpret and practice learned dental office management skills LAB SCHEDULES: May 13 May 20 May 27 June 3 June 10 June 17 June 24 July 1 July 8 July 15 Design a Dental Office Phone messages and phone etiquette Business Letters and Envelopes Marketing: Business cards, educational brochure Paper scheduling / computer scheduling Paper scheduling / computer scheduling/ resume Appointment cards, recall cards, inventory/supply ordering Writing checks / deposits slips Insurance claim forms / employment advertising Resume/cover sheets July 22 Job application, W-4, W-2 Turn in resume/coversheets July 29 Mock interviews

5 LECTURE SCHEDULE: Unit 1 Dental Ethics CH 4 / Dentistry and the Law CH 5 May 14 Chapter 4, 5 Pages (HOMEWORK: Text book recall Chapters 4, 5, 61) Communications in the Dental Office CH 61 May 21 Lecture Chapter 4,5,61 Pages (HOMEWORK: Workbook Fill in blank/multiple choice chapters 4, 5, 61) May 28 Test 1 Chapters 4, 5, 61 Write business letters bring to lab. (Use ex. In textbook) Unit 2 Business operating Systems CH 62 June 4 Chapter 62 Pages (HOMEWORK: Text book recall CH 62) Make an education brochure bring to lab. (Use ex. In textbook) June 11 Lecture chapter 62 Pages (HOMEWORK: Work book Fill in blank/multiple choice CH 61) June18 Lecture on scheduling Test 2 chapter 62 (HOMEWORK Text book recall CH 63) BEGIN RESUME Unit 3 Financial management in the Dental Office CH 63 June 25 Chapter 63 Pages July 2 Lecture chapter 63 Pages (HOMEWORK : Work book Fill in blank/multiple choice CH 63) July 9 Test 3 chapter 63 Bring Employment opportunity advertisement to lab. (Newspaper/online/phonebook/etc) Unit 4 Marketing Your Skills CH 64 July 16 Lecture: Chapter 64 Pages (HOMEWORK: Text book recall CH 64 and Work book Fill in blank/multiple choice CH 64) Fill out job application/w-4, W-2 bring to lab. July 23 Test 4 chapter 64

6 REQUIRED TEXT AND MATERIALS Hazel O. Torres, Ann Ehrlich, Modern Dental Assisting, W. B. Saunders Co Ninth Ed. (Workbook to accompany text.) Worksheets/Evaluation handouts, Evaluations book 3 Ring Binder Black pen Pencil, (red / blue) Paper Pin Drive Scantrons (2 packages) Map pencils (Colored) GRADING CRITERIA GRADING SCALE 4 30% A 10 Labs Evaluations 70% B C 100% 77-0 F DEPARTMENTAL PARTICIPATION POLICY: Class Participation in this course is MANDATORY. Students must maintain a class participation rate of 85% for all daily assignments, class discussions, unit tests, lecture and laboratory quizzes, class projects, and all other assignments, or receive a grade of F at the end of the semester. There is NO MAKE UP WORK. The work sheets and evaluations are due as per your CIS. They are each worth 5% of the total 100% of the grade. Labs will not be made up for any reason. You must make every effort to be in class and be on time. A Test will not be eligible for made up unless, a student calls prior to the start of class with a valid excuse but 10 pt will be deducted from grade. The test must be made up on the next day the students returns to campus. NO CELL PHONES NO TEXTING NO LAPTOPS allowed in lab or lectures. PROFESSIONALISM: The Dental Assistant is an integral part of the dental team and is expected to value those behaviors that are considered part of professional demeanor. Courtesy to other classmates and to all faculty members is expected at all times. This includes attentiveness to course work, effective time management, and personal hygiene. There will be times when students will be expected to talk in class or in small groups, but students should NOT TALK when the instructor is lecturing or when there is a dialogue going on between the instructor and another

7 student. Remaining very quiet during lecture time and during the instructor's organized dialogue with other students is considered by the instructor to be part of academic integrity. CHEATING: Cheating and/or copying another's work will result in a failing grade for the course and immediate dismissal of the program. This includes all parties involved directly or indirectly. Cheating is covered in the college's catalog and the student handbook. ACCOMMODATION STATEMENT: If you have a documented disability which will make it difficult for you to carry out classwork as outlined and/or if you need special accommodations due to a disability, please contact (956) or visit the Support Services Office in the Auxiliary Services Building as soon as possible to make appropriate arrangements. CLASS POLICIES: Copyright Statement The materials used in the course [textbooks, handouts, media files (podcast, MP3, Videos, RSS (Feeds), and all instructional resources on the colleges Learning Management System (Moodle)] are intended for use only by students registered and enrolled in this course and are only to be used for instructional use, activities associated with, and for the duration of the course. All materials generated for this course, which includes but are not limited to syllabi, quizzes, exams, lab problems, in-class materials, review sheets, and any additional materials. These materials may not be retained in another medium or disseminated further. They are provided in compliance with the provisions of the Teach Act. These materials may not be reproduced, displayed, modified or distributed without the express prior written permission of the copyright holder or TSTC. For further information contact your instructor. Communicating with your instructor (MyMail System) All official college to students is sent through MyMail, the official student system at TSTC Harlingen. When communicating with instructors and/or employees of the college, you are required to use your TSTC MyMail student e- mail address. If you choose to forward your to another account, please be advised that you must respond from the MyMail account. TSTC Harlingen faculty, staff, and students are asked to report all threats, perceived or real, immediately to College Police located in the Auxiliary Building. If the threat is imminent, the College Police emergency phone line at or

8 9-911 should be called. College Police will then coordinate the proper response in accordance with State and federal laws and TSTC System/College rules and regulations. NOTE: Any changes to this syllabus will be provided in writing to the student and updated on all posted locations (HB 2504, course Moodle sites, building offices

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