DAE 115. Office Management for the Dental Assistant. Course Package

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1 DAE 115 Office Management for the Dental Assistant Course Package Approved February 12, 2010

2 COURSE PACKAGE FORM Contact Person (s) Date of proposal to Curriculum Sub-committee: Kathleen R. Baleno February 5, 2010 Purpose: New X Change Delete If this is a change, what is being changed? (Check ALL that apply) _X X X_ Update Prefix Title Learning Units Competencies Format Change X Course Description Course Number X Textbook Credits Prerequisite Effective Semester/Year Fall 20 Spring 2010 Summer 20 COURSE INFORMATION Prefix & Number: DAE 115 Title: Office Management for the Dental Assistant Catalog Course Description: A study of the basic business administration procedures in dentistry are emphasized. Job search skills including resumes and interviews will also be covered. Credit Hours: 1 Lecture Hours: 1 Lab Hours: 0 Prerequisite(s) Appropriate score on the assessment test or completion of PCS 021, TRE 089 and TRM 090 Co-requisite(s) Does this course need a separately scheduled lab component? Yes X No Does this course require additional fees? If so, please explain. Yes X No Is there a similar course in the course bank? _X_Yes (Please identify.) DAE 115 No Articulation: Is this course or an equivalent offered at other two and four-year universities in Arizona? _X_No Yes (Identify the college, subject, prefix, number and title:

3 Writing Across the Curriculum Rationale: Mohave Community College firmly supports the idea that writing can be used to improve education; students who write in their respective content areas will learn more and retain what they learn better than those who don t. Courses in the core curriculum have been identified as Writing Across the Curriculum courses. Minimum standards for the Writing Across the Curriculum component are: 1. The writing assignments should total words. For example, a single report which is 1500 words in length OR a series of essay questions and short papers (example: four 375-word assignments) which total 1500 words could meet the requirement. 2. The writing component will represent at least 10% of a student s final grade in the course. Is this course identified as a Writing Across the Curriculum course? Yes X No (See addendum for writing rubrics) Intended Course Outcomes/Goals By the end of the semester, students will be able to: 1. Process and file dental records. 2.Demonstrate effective telephone techniques in business situations. 3. Perform proper data entry and discuss methods used regarding charges and collecting payments. 4. Complete dental insurance forms using the correct ADA codes. 5. Describe the process of a recall management system. 6. Demonstrate effective job interview techniques. 7. Describe the steps taken in seeking employment. 8. Use effective interpersonal communication skills. 9. Explain financial arrangement options in a dental office. 10. Discuss practice management systems including chart entries, scheduling appointments, supply inventory and ordering. 11. Identify and explain the functions of dental management software and computer components. Course Competencies and Objectives By the end of the semester, students will be able to: In a document designed by the American Dental Education Association, it is suggested that allied dental students should exhibit competence in five domains. They are Core Competencies, Health Promotion and Disease Prevention, Community, Patient/Client Care and Professional Growth and Development.

4 Competency 1 Core Competencies (C) reflect the ethics, values, skills and knowledge integral to all aspects of the allied health professions. These core competencies are foundational to all the roles of the allied dental professional. C.1 Apply a professional code of ethics in all endeavors. C.2 Adhere to state and federal laws, recommendations and regulations in the provision of oral health care. C.3 Use critical thinking skills, comprehensive problem solving, and evidence-based decisionmaking to identify oral health care strategies that promote patient or client health and wellness. C.4 Use evidence based decisionmaking to evaluate and incorporate emerging treatment modalities. C.5 Assume responsibility for professional actions and care based on accepted scientific theories and research as well as the accepted standard of care. C.6 Continuously perform self-assessment for life-long learning and professional growth. C.7 Integrate accepted scientific theories and research into educational, preventative and therapeutic oral health services. C.8 Promote the values of the profession through service-based activities, positive community affiliations, and active involvement in local organizations. C.9 Apply quality assurance mechanisms to ensure continuous commitment to high standard of care. C.10 Communicate effectively with diverse individuals and groups, serving all persons without discrimination by acknowledging and appreciating diversity. C.11 Provide accurate, consistent and complete documentation for assessment diagnosis, planning, implementation, and evaluation of oral health services. C.12 Initiate a collaborative approach with all patients or clients when developing individualized care plans that are specialized, comprehensive, culturally sensitive, and acceptable to all parties involved in care planning. C.13 Integrate emergent technologies and valid scientific research to achieve high-quality, cost effective patient or client care. C.14 Initiate consultations and collaborations with all relevant health care providers to facilitate optimal treatments. C.15 Manage medical emergencies by using professional judgment, providing life support and utilizing required CPR and any specialized training or knowledge. Competency 2 Health Promotion and Disease Prevention (HP) is a key component of health care. Changes within the health care environment require the allied dental professional to have a general knowledge of wellness, health determinants and characteristics of various patient or client communities. HP.1 Promote positive values of overall health and wellness to the public and organizations within and outside the profession. HP.2 Respect goals, values, beliefs and preferences of all patients or clients HP.3 Refer patients or clients that may have physiologic, psychological or social problems for comprehensive evaluation. HP.4 Identify individual and population risk factors and develop strategies that promote health related quality of life. HP.5 Evaluate factors that can be used to promote patient or client adherence to disease prevention or health maintenance strategies. HP.6 Utilize methods that ensure the health and safety of the patient or client and the oral health

5 professional in the delivery of care. Competency 3 Community (CM): Allied dental professionals must appreciate their roles as health professionals at the local, state and national levels. While the scope of these roles will vary depending on the discipline, the allied health dental professional must be prepared to influence others to facilitate access to care and services. CM.1. Assess the oral health needs and services of the community to determine action plans and availability of resources to meet the health care needs. CM.2 Provide screening, referral and educational services that allow patients or clients to access the resources of the health care system. CM.3 Provide community oral health services in a variety of settings CM.4 Facilitate patient or client access to oral health services by influencing individuals or organizations for the provision of oral health care. CM.5 Evaluate reimbursement mechanisms and their impact on the patient or client s access to oral health care. CM.6 Evaluate the outcomes of community based programs and plan for future activities. CM.7 Advocate for effective oral health care for underserved populations. Competency 4 Patient/Client Care (PC): The three primary allied dental professionals have different roles regarding patient or client care. These are reflected in the competencies presented for each discipline. The roles of the allied dental disciplines in patient or client care are ever changing, yet central to the maintenance of health. Allied dental graduates must use their skills to assess, diagnose (DH), plan, implement and evaluated treatment or services provided. Allied dental personnel must be appropriately educated and credentialed for the patient and client services they provide, and these requirements vary by individual jurisdictions, PC.1 Systematically collect, analyze and record diagnostic data on the general, oral, and psychosocial health status of a variety of patients and clients, using methods consistent with medico-legal principals. PC. 2 Recognize predisposing and etiologic risk factors that require intervention to prevent disease. PC.3 Recognize the relationship between systemic disease, medications, and oral health that impact overall patient or client care and treatment outcomes. PC.4 Identify patients or clients at risk for a medical emergency and manage the patient/client care in a manner that prevents an emergency. Planning PC.5 Select and assemble the appropriate materials and armamentarium for general and specialized patient or client care. PC.6 Collaborate with the patient or client, and other health professionals and indicated, to formulate a comprehensive care plan that is patient or client-centered and based on the nest scientific evidence and professional judgment.

6 Implementation PC.7 Utilize universal infections control guidelines for all clinical procedures. PC.8 Collaboratively manage restorative procedures that preserve tooth structure, replace missing or defective tooth structure, maintain function, are esthetic, and promote soft and hard tissue health. PC.9 Provide clinical supportive and intra-oral treatments within the parameters of general and specialized patient care. PC.10 Prevent, identify and manage medical and dental emergencies. Evaluation PC.11 Evaluate the effectiveness of the provided services and modify as needed. PC.12 Compare actual outcomes to expected outcomes, reevaluating goals, diagnoses and services when expected outcomes are not achieved. Competency 5 Professional Growth and Development (PGD) reflect opportunities that may increase patients or clients access to the oral health care system or may offer ways to influence the profession and the changing health care environment. The allied dental professional must possess transferable skills (e.g., in communication, problem solving, and critical thinking) to take advantage of these opportunities. PGD.1 Pursue career opportunities within health care, industry, education, and research. PGD.2 Develop practice management and marketing strategies to be used in the delivery of oral health care. PGD.3 Access professional and social networks to pursue professional goals. Teacher s Guide Course Textbook, Materials and Equipment Textbook(s) Title Modern Dental Assisting 9 th edition with student workbook Author(s) Bird, Doni L. and Robinson, Debbie S. Publisher W. B. Saunders ISBN Software/ Equipment Title Author(s) Publisher ISBN CD-ROM included with book; Microsoft Word and PowerPoint; internet access; Angel; Optimal Resume Course Assessments Description of Possible Course Assessments (Essays, multiple choice, etc.) Quizzes, tests, practical application, oral presentions

7 Exams standardized for this course? No Midterm Final Other (Please specify): Where can faculty members locate or access the required standardized exams for this course? Are exams required by the department? Yes _X_No If Yes, please specify: Learning Units Learning Unit Topic 1: Communication Competency: C.1, C.3, C.4, C.5. C.6, C.7, C.8, C.9, C.10, C.11, C.12, C.14, C.15, HP.1, HP.2, HP.3, HP.4, HP.5, HP.6, CM.1, CM.2, CM.4, CM.5, CM.7. PC.1, PC.2, PC.3, PC.4, PC.6, PGD.1, PGD.2, PGD.3 Objectives: By the end of the semester, the student will be able to: 1. Describe the professional relationship between patient and dental team. 2. Discuss oral communication and identify verbal and nonverbal communication. 3. Describe professional telephone protocol. 4. Describe marketing strageties. 5. Discuss the concept of interpersonal communication between members of the dental team. 6. Describe the components of a business letter. Activities/ Assignments: Read Chapter 61 of textbook; PowerPoint presentation; Chapter 61 of wkbk.; demonstrate proper phone protocol; compose a business letter using appropriate form and professional language Learning Unit Topic 2: Business Operating Systems Competency: C.1, C.9, C.10, C.11, PGD.2, PGD.3 Objectives: By the end of the semester, the student will be able to: 1. Discuss the roles of each dental team member. 2. Identify different types of practice records and filing systems and describe their use. 3. Describe the process of scheduling patient appointments to maximize productivity. 4. Identify the types of recall systems and state their benefits. 5. Describe the functions of both manual and computerized practice management systems. 6. Discuss inventory management systems. Activities/ Assignments: Read Chapter 62 of textbook; PowerPoint presentation; Chapter 62 of wkbk.; practice patient scheduling and inventory recording Learning Unit Topic 3: Financial Management Competency: C.1, C.2, C.5, C.6, C.9, C.10, C.11, PGD.1, PGD.2, PGD.3 Objectives: By the end of the semester, the student will be able to: 1. Demonstrate methods of financial arrangements between patients and the dental practice. 2. Describe the management of collections systems. 3. Describe and demonstrate check writing. 4. Explain the purpose of business summaries. 5. Identify payroll withholding taxes and the financial responsibilities of the dental practice. 6. Identify dental insurance claim forms and demonstrate the proper input of information, including ADA coding. 7. Identify dental insurance fraud. 8. Identify the types of prepaid dental programs, managed care, and dual coverage. 9. Detail claim forms processing and follow-up. Activities/ Assignments: Read Chapter 63 of textbook; PowerPoint presentation; Chapter 63 of wkbk.;check writing activities; insurance form activities Learning Unit Topic 4: Marketing Your Skills Competency: C.1, C.3, C.6, C.8, C.10, HP.1, HP.2, PGD.1, PGD.2, PGD.3

8 Objectives: By the end of the semester, the student will be able to: 1. Determine career goals. 2. Identify potential career opportunities. 3. Identify the components of a resume. 4. Describe the preparation required for a job interview. 5. Discuss salary negotiations. 6. Discuss the pertinent elements of an employment agreement. 7. Describe the steps for termination of employment. Activities/ Assignments: Read Chapter 64 of textbook; PowerPoint presentation; Chapter 64 of wkbk.; resume preparation using Optimal Resume; mock interviews

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