SOFTWARE PRODUCTS & PRICES 2015

Transcription

1 SOFTWARE PRODUCTS & PRICES 2015 Tour Management Passenger Reservations E-Commerce WebSite Coach Hire & Contracts

2 OVER 100 YEARS ASSOCIATION WITH THE COACH AND TOURISM INDUSTRY Roeville Reservation Software Station House, East Lane, Stainforth, Doncaster, South Yorkshire. DN7 5HF Phone: Web: Who we are Roeville has a long and proud history in the Coach and Tourism Industry stretching back to 1910 when our ancestors operated charabancs carrying goods in the week and taking people into town on market days. Back then the company was renowned for its friendliness and quality of service. The second generation operated a fleet of modern coaches on contracts, private hires, tours/minibreaks and excursions. A strong passion for the industry was bred into the third generation, who in 1993 made the move from fleet operating to providing software services to the coach travel industry. We still strive to continue the family traditions by providing good quality software backed up by support from a friendly, respectful and dedicated team of professionals. The Roeville team have grown up with a mix of coaching and computer technology and have always been at the forefront of development since the early 1980 s. We were among the first companies to develop commercial software to handle coach hire and coach tour operations, and kept pace with fast evolving technologies to produce the industry s first truly affordable e-commerce web platform in We still operate from the same South Yorkshire town, but now have more than a dozen dedicated individuals crafting and supporting the software which powers many of the UK s leading coach tour brands. What we do With our roots so firmly planted in the coach and tourism industry, our focus is clear. We are totally committed to providing premium quality software products and support services to UK based coach and tour operators. We are also proud to work with leading design agencies to produce cutting edge web sites using our WebRes platform. t3 - Tour Management Solution t3 is our flagship SQL solution for medium to large coach tour operators and is the platform which drives many of the UK s premier coach tour brands, including some companies with over 100 connected users. The core system is designed to be flexible and custom-fit the differing needs of each individual tour operator. It is not just a booking system - it has the diverse set of management features required to run a modern and successful operation. t3 integrates seamlessly with our WebRes e-commerce web site and supports advanced features including client balance payment and on-line voucher sales. t28 - Tour Booking System t28 is our lightweight Passenger Booking Solution for small to medium sized operators. It is a well developed product with an excellent pedigree and is extremely easy to set up and use. It has all the features needed to operate tours, excursions and express and has a wide range of operational and financial reports. WebRes 5 WebRes is our e-commerce Cloud platform which provides a premium quality presence on the digital high street. We take care of all the risk and the plumbing, offering a fully managed solution with truly blistering performance and throughput, for an affordable monthly rental. Each web site site is individually designed and carefully crafted by our professional team to match the operators unique branding and product portfolio. All new sites are fully responsive for web visitors using smart phones, tablet devices or personal computers. WebRes sites are managed through our easy to use Content Management System and there is full support for Agent and direct bookings into our t28 and t3 passenger reservation systems. ph28 - Coach Hire and Contract Bookings ph28 is our simple to use yet powerful system for coach hire and contracts. It manages the full booking life cycle from quotations, through to confirmed bookings using a flexible and highly configurable diary. Drivers and vehicles can be allocated through the diary or by using our flexible graphical scheduling tool. Regular contracts are easy to enter and can be pre-loaded for any duration in one simple operation. ph28 has an integrated sales ledger with invoicing, cash and sales daybooks including links to Sage accounting software. It integrates with t28 and t3 to provide a seamless solution. The next step In this brochure you can read more about our reservation products, but the best way to find out how we can help is to call us and arrange a remote demonstration at a time to suit you. We will be happy to give you a personal walk through and answer all your questions. If you wish to go ahead and purchase a t28 or ph28 system we will even remotely install it so you can be up and running right away. To assist your cash flow we are pleased to offer interest free credit on all our back-office software products and support contracts. For more details or to arrange a demonstration call us on or sales@roeville.com

3 Tour Management Solution An internal document archive records PDF copies of all client and agent confirmations for review from within a booking. Travel agent support has been enhanced considerably and agents are encouraged to book direct through WebRes. t3 keeps tabs on many aspects of your operation, and a comprehensive Audit Trail is available to monitor user activities. The cash daybook and agent batch payment system give total control over the financial integrity of the product, including real time payment card processing using Sage Pay or Wirecard. t3 features Tours and excursions reservations Extremely fast and very easy to use Direct and travel agent bookings Confirmation, ticket and travel documents direct and agent booked confirmations ATOL certificates for bonded air holidays Interchange based routing system Home collect with door to door pickups Graphical route planning (at extra cost) Rooming lists - interim and final Supports up to 20 different room styles per centre Pre-build hotel room allocations definable seat-plans Travel insurance bordereaux Tour profit/loss and VAT reports Cash and sales daybooks Advance payments and seat availability Customer waiting list Travel club with loyalty points Brochure enquiry system Marketing system with custom data extracts Live booking monitor with year on year comparison Sales and advertising statistics Built in text editor for custom letters Rapid addressing with AFD Postcode Links to Sage Line 50 & Line 100 Choice of Payment Card Processing Gateway t3 is the passenger reservation solution for high volume operators, with all the processing power, scalability and security expected of a true clientserver database product. Based on the SAP - Advantage Database Server (ADS), t3 builds on the excellent pedigree and proven functionality of our market leading t28 passenger reservations system. t3 has a broad portfolio of tour reports which can all be viewed on screen, printed, or saved in PDF format for ing to external suppliers. Standard management reports include daily booking activity, marketing responses and booking performance statistics plus a host of other useful formats. Operators with non-standard reporting needs benefit from the Custom Extract feature which executes custom-written SQL scripts to deliver almost infinite permutations of data into Excel format files which can be opened immediately from within t3. In addition to the rich feature set of t28, we have extended the range of business functions to meet the exacting needs of larger organisations, including an optional graphical interchange/pickup management tool. There is even a quick and easy migration path from t28 to enable operators to upscale without having to re-enter any data. A categorisation system allows tours, clients, bookings and enquiries to be profiled for analysis, customer history and market extract purposes. The marketing system incorporates regionalisation and custom data-mining for highly targeted campaign extracts based on the clients historical records. t3 is a natural partner to WebRes - our market leading e-commerce web site, which links your tour programme to the internet, allowing clients and travel agents to book tours and excursions over the internet from their computers, tablet devices or smartphones. A configurable Voucher handling system is provided for the issue and redemption of gift, holiday and compensation vouchers. There is a powerful client loyalty points system based on frequency and duration of travel which can integrate with the Voucher system. Gift vouchers can also be sold on-line through WebRes. In addition to the robust core reservation system we have added a host of useful features including contracting for hotels, ferries, airlines, coaches and other tour inventory. These can be contracted in advance, accurately managed and then assigned to tours as they are built. Optional Graphical Routing Application for Interchange and Home Pickups Loading your tour programme is straightforward, with no limit to the number or types of departures which can be operated. All hotel accommodation, options - such as show tickets - and coach seating plans can be assigned per tour and shared across multiple coaches. Tour operators using the Interchange model for feeding customers into hubs using taxis, minibuses and coaches will benefit from our Interactive Routing Application. This is a real-time route-handling product for the creation and manipulation of outbound and return feeder routes from standard pickup points or home addresses. Open pickups are indicated clearly on the map and the user simply joins up points to form routes. The routes can then be optimised, timed and plotted using the integrated Microsoft MapPoint engine. t3 has excellent support for companies operating multiple brands: they can be operated from the same data set to facilitate consolidation etc, or operated in parallel by using the Multi Company licensing model. A fast switch allows users to effortlessly move between the various brands. Each brand can have its own customised client facing document layouts and card payments can be sent to brand-specific merchant accounts. The flexible pickup system handles interchange, home collect and line of route models and we have built an impressive mapping application to manage the operational and financial aspects of routing. Making reservations is simple, fast and intuitive while still managing to maintain that all important personal touch. The Tour Finder is a mine of useful information and allows the operator to drill into all aspects of tour pricing and resource, matching tour availability to the clients needs. The booking process is swift and flexible and extremely easy to follow. Payments can be entered and the confirmation - including insurance and itinerary information - printed or ed to the client in seconds. Multi-branch support allows payment analysis and booking trends to be segregated. A real-time monitor shows booking activity from the head office, each individual branch, travel agents and direct internet bookings for the current day compared to the same day the previous year. There are no feature restrictions on the base t3 system, but there is an ever growing gallery of external applications developing to fit the needs of different businesses. These include interfaces to third party applications including financial and CRM systems and web colsolidators including Door2Tour.com, CoachHolidays.com and Travel 55. We also offer a scheduling tool to automatically run background database tasks including data exports and automatic management reports, and can link with SMS texting and marketing applications. Once tours have been routed, travel documents can be sent to clients and tour packs produced and ed to suppliers and tour managers. t3 Routing supports nested feeders and all unloaded points can be closed by a single click, instantly updating the available pickups in WebRes.

4 Tour, Excursion & Express Reservations t28 features Tour, excursion and express reservations Simple and intuitive to use Direct and travel agent bookings E-commerce bookings through WebRes Personalised confirmations, tickets and travel documents direct and agent booked confirmations ATOL certificates for bonded air holidays Home collect with door to door pickups Share seats, options and hotel rooms between tours Supports up to 20 room types and 9 hotels per tour Interim and final rooming lists Home pickup charge band scheme Rapid address ready (AFD postcode) Passenger pickup lists with taxis and feeders Travel insurance declarations Booking and enquiry statistic reports Door to door pickup vouchers and taxi schedules Comprehensive tour profit/loss reporting Cash and sales daybooks with links to Sage Accounts Payment card processing with Sage Pay or Wirecard Advance payments & seat availability reports Customer waiting list Mail list with customer profiling and integrated Mailsort Travel club enrolment and membership renewal PDF archive of confirmations/invoices Links into our ph28 private hire system Automatic updates from the internet t28 is the ideal passenger reservation solution for small to medium sized operators, making light work of tour, excursion, express and shuttle reservations. Fast, intuitive and extremely easy to operate t28 puts you in complete control of your passenger bookings, saving time and presenting a clean and efficient image to your clients. With its excellent pedigree and proven architecture, t28 can grow with you from a single user up to a multi-brand distributed network with remote agent access. It has a perfect partner in WebRes, our E-commerce web site. WebRes projects your tour programme onto the internet, allowing your customers to book tours and excursions directly online 24 hours a day, 7 days a week! Loading your tour programme into t28 is simple, with no limits on the number or types of departures which can be operated. Coach seats, hotel rooms and extras such as theatre tickets and meals can be unique to a tour or shared across multiple departures. Seating plans can be combined to allow pre-merging of tours, or they can be set up on free-sale to be seated at a later date if appropriate. Each tour can have one or more main hotel plus overnight stays can be added for progressive tours. Entering bookings is both slick and quick - using the drill-down features of the Tour Finder to match product to the clients requirements. New bookings take just seconds to make, and they can easily be amended or even transferred between tours. Confirmations/invoices can be printed or optionally ed direct to customers or booking agents. t28 has an inbuilt Document Archive which stores PDF copies of every confirmation sent, so that the full history can be reviewed from within a booking. In addition to standard line of route pickups, t28 supports home collect with taxis and feeders. The program can be configured to automatically calculate out-of-area pickup supplements at the time of booking using predefined charging bands. t28 hosts an impressive gallery of tour reports, custom letters and travel documents - all client facing reports can be customised with your own company logos and branding. Accountability is important and t28 keeps track of most aspects of your tour operation with a full and informative Audit Trail. The highly flexible cash management system gives total control over the financial integrity of the product and performance reports keep you informed of the ongoing income and expenditure of your tours. There is a wide variety of informative management reports including user activity, customer transactions, advertising responses and profitability forecasts. For companies with more than one brand, a Multi Company License is available which enables users to effortlessly switch between brand titles. There is no limit to the number of brands which can be supported in a single system. A versatile categorisation system allows tours, bookings and customers to be profiled for reporting, mailing and customer history purposes. The Marketing system incorporates data-mining features which allow mailing extracts based on user defined filters. Extracts can be further refined before being processed by the in-built Mail Sort system. Entering payments is secure and straightforward. t28 supports electronic gateways from Sage Pay and Wirecard for real time processing of client card payments. All payments are recorded into a cash daybook for daily reconciliation and posting to the accounts system, and there is a batch allocation feature for handling payments from travel agents. Simultaneous bookings can be taken on the same tour, making the system perfect for busy operators. Travel agents can book online through WebRes and handle their own payments and ticketing. t28 integrates with our ph28 coach hire and contract booking system so tours are automatically entered in the coach hire diary as they are created and cancellations/date changes are all accurately tracked. The entry level t28 handles up to 1,000 current bookings, after which past transactions can be archived. Alternatively the product can be purchased with higher booking licences. Additional workstation licenses can be added as required at a notional cost per user. Customers can upgrade within a product range at any time for the difference in current price. t28 has customisable templates for confirmations, day excursion tickets, travel documents, taxi pickup advices and travel club receipts. For more examples of data entry screens and tour reports, visit the t28 downloads section of our web site at

5 E-commerce Web Site No web design skills are necessary and WebRes has all the tools you need to manage the site and its content. We also provide marketing and Search Engine Optimisation (SEO) tools to help ensure the website is noticed and ranked by the major internet search engines. WebRes sites are always kept up to date and customers and travel agents can quickly and easily find the tour of their choice, drill down into the itinerary and check seat availability. We support the latest responsive technologies to give mobile and tablet users the best experience when visiting your site. WebRes features E-commerce web site for t28 and t3 reservation systems Stylish designs with infinite layout possibilities Holiday itinerary viewers Holiday Diaries Fully integrated blog Advanced and highly configurable holiday searchers Customer authentication at the start or end of booking WebRes is an E-commerce website which seamlessly works with our t28 and t3 holiday reservation systems to give your customers round the clock access to your tours, excursions and events. In addition to browsing your latest products, customers can make secure bookings and payments plus receive an instant confirmation of their booking. WebRes 5 brings the ability to buy gift vouchers which can be redeemed against future bookings. Booking any holiday, excursion or event is simplicity itself, with clear screens guiding the visitor through the booking stages. Whether it be on a PC or a smart device, users are carefully led through the process of entering their personal details, passenger details, room requirements, departure points and all the other information required for their booking. WebRes has passed the most stringent PCI (Security Standards Council) audit, and secure payment screens give visitors confidence and peace of mind to enter their payment card details to complete their booking. The customer receives an instant with their confirmation of booking. If travel insurance has been requested, a policy document link is provided. Roeville takes care of the complicated and expensive business of hosting a premium performance and highly secure web presence, leaving you free to concentrate on the planning and marketing of your holidays. All you need is a broadband connection into your t28 or t3 system and we handle the rest, all for a realistic monthly service charge. Professionally Hosted by Roeville My Account section including balance payments with t3 Responsive technology for smartphone and tablet users Realistic hosting of a secure, commercial e-commerce web presence requires substantial investment and levels of protection and technical skills beyond the reach of most tour operators. Web sites hosted on a standard broadband connection are crippled by the internet s inherently low upload speed, no matter which service provider is used. This can be eased a little by hosting graphical content with a third party provider. Agent login for commissionable bookings On-line gift voucher sales with t3 Fully PCI compliant and approved Web hosting on our high performance, managed servers Secure Payments using Visa Verified\MasterCard Secure Choice of Sage Pay or DB Wirecard payment gateways Are you missing out? Web site content management tools Unlimited technical support On average around 55% of all visits to coach holiday web sites are made from tablet or smartphone devices. Regular updates as new WebRes features are released Managed web site backups for your peace of mind Managed hardware firewalls, virus and spyware protection Our customers report on average 30% of their bookings are made online through WebRes. Some have achieved a staggering 70%. Amazing performance - hosted on the internet backbone Fully integrated with Door2Tour/CoachHolidays/Travel 55 In-built SEO features and web friendly urls In 2014 alone, over 400,000 passengers were booked on-line through WebRes. This represents well in excess of 40 million of sales. Google e-commerce and analytics WebRes is an extremely flexible data-driven e-commerce web site based on our popular Content Management System (CMS). This is easy to use and designed to put you in full control of the design, layout and content of your entire web site. Starting from a simple base, you can soon have a highly professional e-commerce presence on the digital high street. Each WebRes site is individually crafted to meet the customers exact design brief, and we frequently collaborate with clients favourite design agencies to create stunning yet highly functional sites. The CMS includes a wide range of plug-in modules which can be individually configured and styled. Uploading text and images is an absolute breeze and you can quickly create an online representation of your holiday brochure. The coach industry sees a year on year increase in on-line bookings. If web visitors can t book on-line with you they will most likely book with someone else. Webres is a genuine Cloud Solution fully hosted on our own commercial servers located in a secure data centre on the internet backbone. It uses Microsoft SQL databases and development techniques to deliver truly stunning results - we guarantee maximum security, performance and up-time, while meeting the stringent demands of PCI. If your office broadband or host PC fails, or you suffer a power outage, your on-line shop window is still there for all the world to see! Cloud Solutions by definition reduce the cost of capital investment, so the initial fee for WebRes includes all the planning, construction and publishing of your website design. This is followed by a fixed monthly rental which includes ongoing professional hosting, payment gateway services, product updates and unlimited technical support. It also includes a generous allowance of payment card transactions and browsing bandwidth. Additional card transactions and bandwith are chargeable and collected retrospectively by direct debit. System Requirements Website - Supplied, hosted and fully managed by Roeville for a fixed monthly rental Reservations Office A t28/t3 Reservation System Windows Server or a Windows workstation running Internet Information Server 6.0 or above Broadband link with static IP address Existing card merchant account for funds processing Windows Vista, Windows 7, Windows 8, Windows 10 and Windows Server 2012 (Supports 32 and 64 bit versions - Business and Professional Editions)

6 Coach Hire & Contract Bookings Contracts - such as school swimming runs - which operate on irregular patterns, are handled as Private Hire Based Contracts. Pre-defined runs can be assigned and amended using a calendar grid, with all the work invoiced as a single multi-job booking at the end of each month. The ph28 colour-coded operating diary has an intuitive inbuilt scheduler, allowing drivers and vehicles to be allocated interactively to both private hire and contract jobs. Important events such as holidays, vehicles off road etc., are easily entered and clearly displayed. The library of diary related reports includes schedules, rosters, work tickets and vehicle requirement charts. Work tickets can be sent as attachments to the drivers smart phones or personal addresses. ph28 features Simple and intuitive to use Private coach hire Regular and irregular contracts Private hire based contracts Confirmations & invoices - printed or ed Quotations - printed or by Regular journey price catalogue Community transport Dial-a-Bus operation Multi-depot support Interactive drag/drop graphical scheduler Conventional scheduling through the master diary ph28 is the ideal coach hire and contract booking system and is renowned for its flexibility and user friendliness. It is extremely easy to use, making it a firm favourite with owner operators, but it still packs enough punch for larger organisations. Operations are based on the traditional Diary approach with all private hires, contracts and events being cleverly merged into an interactive job browser. Each private hire booking can have one or many jobs, depending on the duration and number of vehicles required. Each job can be split into an outward leg and a return leg, making it possible to schedule more than one driver and vehicle where required. Bookings can have priced extras for tolls, accommodation, parking etc., plus there is plenty of space for booking and job level notes. Entering new bookings is extremely simple and quick, with the unique Booking Wizard making light work of even complex multi-day hires. There is a Booking Clone feature for copying repeat bookings and it is quick and easy to see what other clients have been charged for similar journeys. Drivers work tickets and rosters Integrated and fully featured sales ledger Automatic invoicing Cash and sales daybooks Debtor and credit control reports Daily revenue analysis Interactive link with Don t Travel Empty Links to our t28 and t3 tour reservation systems Transaction import into Sage Line 50 and Line 100 Payment card processing through Sage Pay or WireCard Supports AFD Postcode and Postcode Plus addressing Automatic updates via the internet Confirmations and Invoices can be presented in a range of customised styles, and either printed or ed direct to the customer along with a covering letter. All confirmations and invoices are stored in a document archive and can be reviewed from within the booking. Payments can be applied to bookings individually or by batch allocation through the Sales Ledger. A payment history trace and activity graphs are available for all account customers. A versatile template editor allows one or more seasonally adjusted operating patterns to be defined for each contract. Each pattern can have multiple outward and return journeys per day and this information is used to dynamicaly generate the contract requirements for each operating day. Community Transport Operators can use this feature for Dial-a-Bus and Dial-a-Ride services, where regular passengers can be pre-booked onto designated runs. The system supports unlimited holiday schemes and exception days. Contracts can be designated as regular or occasional. Regular contract drivers and vehicles can be set up in the templates, and these will be automatically applied for each operating day. They can, of course, be amended easily using the daily scheduling tools. An impressive and highly intuitive graphical scheduler provides a great alternative for allocating drivers and vehicles. It presents a visualisation of the available drivers or vehicles and all the work needing allocation. Allocations are made by clicking in the resource grid, and selections can be further manipulated by dragging jobs to the required driver or vehicle. It has a wide range of viewing modes, filters and customisation options. The schedules can be printed. ph28 has an inbuilt quotations handling system, allowing new quotes to be entered, priced and printed or ed to the customer. A browser summarises the quotes and makes it easy to see the current status and how the quote has been delivered. Quotes can be converted into firm bookings with a couple of mouse clicks, and there are reports to show the number of quotes received and the ratio of quotes to bookings. Integrated accounting features include a comprehensive Sales Ledger with automatic invoicing, cash and sales daybooks, aged debt reports, sales transactions and batch payment allocations. The cash and sales daybook summaries are journalised for optional import into Sage Line 50 or Line 100 accounting software. Schedule for Tuesday 02-MAR-2015 Maintenance screens are provided for customers, drivers, vehicles, users, categories and a range of other system types. ph28 integrates with AFD postcoding products for address lookup and it also supports Sage Pay and Wirecard payment gateways for real time processing of client card payments. Operators who subscribe to the Don t Travel Empty service can quickly configure the integrated ph28 link. Just enter the Account Reference and Security Hash in the DTE set up page, then individual coach hire jobs can be transmitted or retracted by right-clicking the job and selecting the required action. The entry level product handles up to 1,000 coach hire bookings and 10 contracts, after which completed transactions must be archived. Alternatively ph28 can be purchased with larger booking and contract capacities and additional workstation licences can be purchased as required at a notional cost per user. ph28 has customisable templates for confirmations, invoices, quotations and work tickets. For more examples of data entry screens and standard operational reports, visit the downloads section of our web site at www. roeville.com/solutions/downloads

7 Product Prices 2015 System Level Reservation System & Booking Capacity Phase One (No bookings or funds handling) Initial Site Build Monthly Hosting (Inc. 4 GB Bandwidth) Initial Site Build Phase Two Full E-Commerce Portal Recurring Monthly Charges Hosting Sage Pay DB Wirecard t 28 Intermediate , N/A N/A N/A N/A t 28 Standard , , t 28 Unlimited 3, , t 3 Unlimited Not Available 5, Installation, Training and Support Rates t3 Software Advantage DB Server 10 t3 System - Unlimited Bookings 12,000 1,200 13,200 2 Expansion Packs 10 Licence Expansion Pack 8,000 1,200 9, Licence Expansion Pack 15,000 2,260 17, Licence Expansion Pack 28,000 2,900 30, Licence Expansion Pack 41,000 3,250 44,250 2 Additional Company Data License 2,000-2,000 Graphical Routing Application (Excludes MapPoint Licences) Single Base System (Additional users per seat) 5,000 1 System Level Installation and commissioning of E-commerce and t 28 /t 3 communication components. 600 Additional training in Doncaster - price per delegate - maximum THREE delegates at a training session 150 Content upload service for images and text provided by the operator in electronic form - hourly rate 40 System Level Booking Capacity Booking Capacity Up to 24 Months Interest Free Credit t3 - Tour Management Solution t 28 - Tour, Excursion & Express Reservations WebRes - E-commerce Web Site ph 28 - Coach Hire and Contract Reservations One s 2 to 5 Total Price 6 + Training Credits Training Credits Entry Level 1000 Current Bookings / 10 Contracts 2,150 N/A N/A 1 Intermediate 2500 Current Bookings / 15 Contracts 2, N/A 1 Standard 5000 Current Bookings / 30 Contracts 4, N/A 2 Enterprise Unlimited Bookings / Unlimited Contracts 5, Each Additional Company Data Licence 1,100 N/A N/A N/A One s 2 to Training Credits Entry Level 1000 Current Bookings 2,500 N/A N/A 1 Intermediate 2500 Current Bookings 3, N/A 1 Standard 5000 Current Bookings 4, N/A 2 Enterprise Unlimited Bookings 5, Each Additional Company Data Licence 1,100 N/A N/A N/A Annual Software Support is 17.5% of the current product purchase price On-site installation and training - daily rate (plus travelling and expenses) 600 Report writing and creation of Custom Data Extracts - Rate per hour 50