Amadeus Mid Office Solutions Suite

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1 Amadeus Mid Office Solutions Suite

2 Amadeus offers a choice of mid and back office solutions designed to cater for all types of One technology partner Amadeus works with you to choose the solution that best suits your business. Whichever solution you choose Amadeus remains your sole technology partner, providing you with the full range of services including: Pre-sales Consultation by mid office experts to help you identify the right solution Contract combined with the Amadeus Subscriber Agreement Implementation fully project managed by Amadeus Training provided as classroom and online throughout the life of your contract Support by a dedicated team of qualified accountants with 100+ years of mid office experience and a 96% first call resolution rate. Product Management ongoing quarterly review of your chosen solution s performance Size doesn t matter Whether you are a boutique leisure agency, a tour wholesaler, an online travel site or a large multi-branch corporate TMC, Amadeus has a mid office partner that works for your business. Working together While full integration can mean different things to different people, Amadeus boasts the highest level of interface with each of our mid office partners to provide a truly touch-less booking experience for travel agencies. Introducing our portfolio Amadeus is proud to introduce our range of proprietary and partner solutions for Australia, New Zealand and the Pacific Islands: Amadeus Agency Manager Dolphin BMM Tramada Travelog VTO

3 Amadeus Agency Manager Amadeus Agency Manager is a highly customisable mid-office open to all third-party accounting systems or mid and back office solution and currently supporting over 15,000 users around the world to process more than 20 million tickets annually. Designed for mostly large, corporate agencies and, it has a highly integrated full General Ledger solution, which facilitates invoicing and important reconciliatory accounting activities. Consistent documentation including invoices, order confirmations, credit notes & vouchers Consistent and automated fee calculations and application Consultancy services available to analyse and improve your workflows Scalability Caters for agencies of in excess of 20 users Compliant in over 20 countries, including in:: VAT handling Local languages Local provider integration Local credit card integration Global reporting PCI-DSS compliant (Payment Card Industry Data Security Standard) Real-time payment processing Data quality control across accounting, mid office functions and customer and agency reporting. Consistent profiles for passenger, supplier, product and agency. Travel file containing every trip element from multiple sources. Integrated Amadeus Offers (automated quoting), with customisable rules Margin control system (forecasted and actual). Flexible transaction fee solution with automatic service fee calculation. Agenda to help plan individual consultants and the teams daily activities. Architecture Modular hosted technology, which gives you the freedom and flexibility to use only those products that meet your specific business needs 4,000 customisable parameters Standard reports (internal agency, customer & supplier). Advanced reports Client Web reporting portal available Manage Commercials Ensure your individual clients, consortia, or buying groups have consistent fees attached to each booking, or as part of your management service Manage products and suppliers efficiently Vendor and product profiles available as standard vendor payments such as BSP Integrated Management Information Services (MIS) Report easily on product take up and usage across your customer base Service Fee Manager integration

4 Dolphin Dynamics Booking A highly proven, and feature rich, yet simple to use mid office system, tailored for the Australian and New Zealand markets. Dolphin Dynamics was incorporated in 1994, and has evolved since then to a highly flexible, powerful and easy to use solution catering to both corporate and leisure agencies. BSP reconciliation d documentation including invoices and statements via both and print Run scheduled tasks (e.g. bulk invoicing) Integrated client and corporate profiles d and rule based document remarks d Fee engine automatically set service fees based upon the segment type, destination, consultant Scalability Caters for agencies of all sizes upwards of 5 users. Configurable workflows and security, for multiple agency branches and brands Customisable documentation e.g. per brand Multiple workflow creation to service different customer type e.g. leisure, business, wholesale Workflow management and task reminders Purchase order and cost centre number capture 20 custom fields for extra client data Split invoicing (e.g. business and leisure trip) Integrated CRM Configurable Consultant Activity Scheduler Architecture Hosted modular solution, accessible from multiple locations Pricing management by client, product, etc. Credit control facility Invoice non-travel services (e.g. meeting rooms) d rebate (kick-back) structure 70+ standard business reports Customers facing statements Pre-trip and fare-saving reports Online access to documents, reports and statements Access to the base data to allow you to create ad hoc or standard reports with additional filters Auto-scheduling and delivery of client reports to inbox Integration with ibank reporting suite Manage Commercials Highly integrated with third-party financial accounting products, including MYOB, and Quickbooks d booking capture from the Amadeus GDS Manage products and suppliers efficiently Automatic calculation of fees and mark-ups on a per product basis Bill-back support Lodge card export facility Integration with ibank reporting suite Range of supplier reports to manage, track and reconcile overrides Generate quotes, options and confirmed bookings

5 Tramada Tramada is Australia s most widely used travel agency operating system comprising a front and mid office travel management system designed to meet the different needs of corporate, leisure and broker businesses. Designed by travel agents for travel agents it is both logical and easy to learn. It is highly scalable and has more than 40 integrations with third party providers.. Touchless integrations with multiple online booking engines d bulk supplier payments - such as BSP, Air Tickets d service fees by segment, booking type or supplier and by $ or % d fare savings reporting d booking lifecycle analysis from enquiry to finalised Scalability Caters for all agency sizes Ability to have multipe brands/branches and multiple teams within a branch with multiple logos, extracts, online booking engines per branch Highly configurable system setup based on roles and permissions Suitable for managing groups - copy profile/booking/segment and up to 1000 PNRs in a single booking with up to 300 costings PCI-DSS compliant (Payment Card Industry Data Security Standard) Data quality control across mid-office functions and customer and agency reporting d booking lifecycle - measure conversion rate per consultant Fully integrated CRM module interrogates financial data as well as profile data and history Split income by booking by consultant and/or BDM and Account Management Projected yield by booking reporting Architecture Hosted web solution access from anywhere Eight major releases annually Add mark ups or fees by $ or % by segment type, debtor or creditor and bundle or display Pay direct commission reporting and collection Daily profitability and yield analysis Detailed performance reports to consultant level Client service reports - document expiry, VIP, departure/arrival and marketing lists Credit card extracts Manage Commercials Disciplined consultant workflows Configurable business rules Group costings together for my price to customer General Ledger hand off to multiple accounting systems Interfaces with enett Online real-time reports for debtors Manage products and suppliers efficiently Tramada allows content booked on various websites to auto download, minimising the rekeying of data and ensures accuracy Multiple PNRs from multiple sources in one booking Pro-ration for airline override tracking Comprehensive creditor reporting

6 Travelog Travelog is one of the largest and longest running solutions designed to meet the needs of Retail, Corporate and Wholesale travel agencies in Australia, NZ and the Asia Pacific markets. As an integrated Front, Mid and Back Office solution catering to the small and medium-sized businesses, Travelog eliminates the need for other accounting software. Service fee handling Wholesale documentation and rates database Foreign currency commission conversion Scalability TCF/IATA client trust funds compliant Suitable for agencies with 1 to 50 consultants Multi Branch Agency sales and commission tracking Foreign currency commission conversion Integrated single or multi-branch general ledger Architecture Client / Server Based Architecture Easy-to-install online programme updates Trial balance, profit and loss, balance sheet reports Daily banking reports and bank reconciliation Client documentation ( , word, pdf) Corporate reports and forward booking reports Audit trail for GST and BAS reporting PRISM reporting for corporate agencies Manage Commercials Free system upgrades during life of lease Wholesale documentation and rates database Manage products and suppliers efficiently Consistent Vendor Profiles

7 VTO (Virtual Travel Office by Travel Partners) VTO is a Mid Office Client Trip Management System designed to work the way you do with logical workflows paving the way for maximum productivity. VTO predominantly caters to small agencies. Traveller Profile upload from VTO into Amadeus Multiple PNRs within a single booking file Scalability Single or multi branch Consistent Itinerary, Quote, Voucher Consistent Receipt, Invoices Client Profiles Tracking of client balances Architecture Web based Hosted solution access from anywhere Manual BSP reconciliation Bank reconciliation Trust accounting Sales reports Accounting reports Manage Commercials Consistent Client Profiles Manage products and suppliers efficiently Multiple PNRs within a single booking file

8 Find out more: Visit or speak to your account manager today

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