Putting care into every repair

Transcription

1 Putting care into every repair

2 Our professional building repair business focuses on getting policyholders back into their homes as quickly as possible, taking all the hassle out of managing repair works, delivering service excellence and providing outstanding value for money. 2 3

3 Professional, sensitive, efficient building repairs leave everything to us When a policyholder makes an insurance claim that requires repairs to their property, you want to work with a building repair specialist that takes responsibility for the entire project. A company that delivers a professional, compassionate service to distressed home owners. A company that completes all repair work to the very highest standards, safely and efficiently, so policyholders can move back into their homes as quickly as possible. That s precisely the service you can expect when you work with Messenger Building Repairs. Expertise, resources and skills you can rely on Messenger has a distinguished track record in insurance repairs across the UK, backed by a management team with combined experience of more than 80 years. We have established a reputation for delivering the highest standards of workmanship while keeping costs to a minimum. Approved by leading insurers Messenger has achieved the accreditation standards required by most leading insurance companies, and is on the approved repairers list of many supplier networks. Respected parent company Messenger Building Repairs is part of Messenger Construction Group, one of the UK s most respected conservation and restoration builders. Please see pages 14 and 15 for more information about our parent company and examples of its work. 4 5

4 Attentive service that puts home owners first Our people place the highest priority on customer service. We always build close working relationships with home owners, providing information, reassurance and support at every stage of their repair project. Enhance reputations for excellence Policyholders will be dealt with professionally and sensitively at all times. We strive to complete all work within agreed programme timescales, and policy holders complete satisfaction. Director-level responsibility for every project We appoint a director to oversee every contract, ensuring we maintain clear communication and consistently high levels of customer service. In addition, we assign a dedicated contract manager and site supervisor to every job, delivering unrivalled levels of expertise and attention to detail for complete quality assurance. Tried and proven processes with nothing left to chance We understand the importance of following a robust, tried and proven process for handling all insurance-related repairs. That s why we have developed a reliable, practical and efficient end-toend process that takes away all the hassle from the insurer, while reassuring the policyholder that their home will be restored to its original condition by a dedicated team of specialists. Our proven six-step process for efficient insurance repairs*: 1. Contact policyholder within two hours of receiving an instruction from the insurer. 2. Send confirmation letter the same day. 3. Make initial appointment within 48 hours of instruction. 4. Submit initial price, specification and programme within 72 hours of first visit. 5. Director visits site for pre-start meeting within 48 hours of authorisation. 6. Commence works within ten days of authorisation. * Example of SLA s for projects up to 25,

5 Specialist skills for all repair work Whether we are called upon to repair damage caused by fires, flooding, subsidence, impact, escape of water or explosions, Messenger Building Repairs has the skilled tradesmen and specialist craftsmen to complete the work to a standard that will delight any home owner. Managing insurance repairs on any scale Our skilled teams can carry out everything from significant structural repairs to cosmetic decorative work and anything in between. Unlike many building repair companies, we can complete sensitive insurance repairs on listed buildings and country residences, thanks to our expertise in heritage and conservation crafts such as stone slating, lime plastering and stone masonry. Experienced craftsmen Our in-house tradespeople include: Carpenters and joiners Bricklayers Stone masons Lime plasterers Lead plumbers Collyweston slaters Specialist decorators Conservators Rising to any challenge Our craftsmen are experienced problem solvers. They relish a challenge and will ensure that the highest standards of workmanship are upheld on even the most awkward and demanding projects. 8 9

6 Respect for the customer and their homes Messenger provides a professional, sensitive and efficient service when repairing any property. Our employees act with integrity, and treat customers and their homes with the greatest respect. These are our core values. Personal touch puts customers in control All our employees carry appropriate identification at all times. We also give each customer the direct telephone number and contact details of the director responsible for their project, so they can get in touch at any time with queries, concerns or requests. Single point of contact for speed and simplicity As well as all specialist building trades and crafts, we provide everything required for a smoothrunning building project, including drying, removal and storage services where necessary. That means policyholders will have a single point of contact for the entire works simplifying and streamlining the whole project. Homes are safe in our hands All areas of the properties we work on are fully protected throughout each project to prevent damage. Our teams also ensure that properties are left tidy on a daily basis, and at the end of every project carry out a final clean to restore a property to its original condition

7 Why choose Messenger Building Repairs? Honesty and integrity enhancing reputations Tried and proven processes for efficient, on-time completion Exceptional standards of customer care to delight policyholders Clear communication, with 24/7 support for complete customer peace of mind Director-level involvement in every job for service and quality assurance Full range of specialist trades for all types of repair work Established track record proven expertise you can trust Excellent value for money to keep costs under control Certificate No Quality Management Systems 12 13

8 Messenger Building Repairs is part of Messenger Construction Group, one of the UK s most respected conservation and restoration builders. The management team is accustomed to working with some of the most exacting clients on some of the toughest and most intricate jobs. Messenger has completed sympathetic projects for English Heritage and the National Trust, including the Grade 1 listed Apethorpe Hall in Northamptonshire and an 18-month contract working on the mansion of a major rock star close to Dublin. Messenger is also responsible for several award-winning new builds across the UK. Messenger Construction Group is based at Tinwell, near Stamford in the East Midlands. It is fully accredited to ISO 9001:2008 for its Quality Management Systems. Certificate No Quality Management Systems 14 15

9 Our professional building repair business focuses on getting policyholders back into their homes as quickly as possible, taking all the hassle out of managing repair works, delivering service excellence and providing outstanding value for money. Messenger Building Repairs Messenger Construction Limited The Messenger Centre Crown Lane Tinwell Stamford PE9 3UF t: e: 16