SERVICES CAR. Ethical PRODUCTS & Traceable. Repair. Recovery. Customer Service. Transparent. Reconstruction

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1 Ethical CAR MOTORCYCLE Traceable Hire FLEET PRODUCTS & SERVICES FOR THE MOTOR INSURANCE INDUSTRY Transparent ForensicInjury Recovery Accident Management Repair Reconstruction Investigation Customer Service w w w. p l a n t e c h o l d i n g s. c o. u k

2 Products Our Services Investigations Rehabilitation Fleet Traceable, Transparent and Ethical About Us Established in 2005, Plantec Holdings has a proud and strong track record of delivering high quality services to the motor insurance industry. We have significantly enhanced our range of products and services to provide a more comprehensive solution for motor insurance brokers, insurers and commercial businesses. A winner of Service Provider of the Year at the British Insurance Awards, you can be confident that you and your customers will receive the very best service in the market. All of our business partners will benefit from an extensive range of products and services including some which are unique to us. Our solutions are geared to ensuring that we establish and maintain long term mutually beneficial and profitable partnerships that allow our clients to adapt and change quickly in a competitive marketplace. Always working with our partners to help attract new customers and improve customer retention by continuously delivering first class services backed up by a bespoke range of products to suit your needs. Our expert teams focus on understanding your business and customer requirements, ensuring that products and services are unique to you and providing unrivalled after market support with minimal fuss and maximum impact. We know that our partners require confidence in their supplier s ability to fulfill and exceed its promises with reliable, robust systems and processes, that s why we are with you every step of the way to ensure seamless implementation via our team of account managers who will provide bespoke training to meet your exact requirements and will be on hand to visit you for regular reviews of our performance and to discuss your future needs. Authorised and Regulated by the Financial Services Authority under firm reference number to carry out Non-investment insurance activities. Regulated by the Ministry of Justice in respect of regulated claims management activities under authorisation number CRM3084.

3 Motor Protection Products We continuously strive to improve and diversify our product range. As a licensed Insurance intermediary, we work closely with our partners to develop and distribute new innovative products that will compliment your business, generate customer loyalty, additional revenue and increased profit. Bike/Car Assure Excess Protection Legal Expense Insurance Up to 7 or 14 days cover options for vehicle hire; Replacement Bike/Car Cover options include: Protection against total loss, fault road traffic accident, theft and attempted theft, fire or vandalism Help protect your motor policy holders against a financial loss as a result of paying policy excesses; Reimbursement of your client s excess which has been paid under their Motor Vehicle Insurance Policy up to the value of 1000 A maximum of two claims per year Includes named drivers Offer your clients protection against legal costs; Legal costs (including opponents costs) up to 100,000 Loss of or damage to the insured vehicle Damage to any personal property Any other uninsured losses incurred as a result of the accident e.g. policy excess, hire vehicle charges or loss of earnings Other products available, for further information please our business development team on and we will be pleased to assist.

4 Dedicated Claims Notification Accident Management Dedicated Claims Notification Vehicle Hire & Repair Specialist Motorcycle Uninsured Loss Recovery Plantec Holdings provides one of the industry s leading First Notification of Loss services for you and your customers to report incidents to us 24 hours a day, 7 days a week. Our dedicated team is on hand to answer calls responsively and to provide expert care and advice to customers following an incident, catering for all types of situations from minor to the most complex and serious. Our priority is to ensure that we are there for the customer during their hour of need and that we make the process as painless as possible. Engineers Reports & Damage Assessment

5 Accident Management We pride ourselves in providing a comprehensive service for all types of accidents regardless of who is to blame. Our team will capture and record all accident details and liaise with the relevant insurer on your customers behalf enabling us to minimise disruption and offer a one stop solution to get them back on the road as soon as possible without the need to worry about having to deal with the claim on their own. For non-fault accidents, we provide access to vehicle hire and repair, personal injury and rehabilitative support and a full uninsured loss recovery service. Vehicle Hire & Repair Plantec Holdings has a strong and established supplier panel in order to ensure that we provide a high quality service with access to the most extensive range of vehicles and repairers across the UK. You can check progress of hire and repair via our completely secure internet portal available via Plantec Holdings website.

6 Specialist Motorcycle Plantec Holdings is an expert in motorcycle hire and repair. Owning all assets and controlling service delivery enables us to provide you and your customers with a dependable one stop solution. Hire We have a modern and extensive fleet of hire motorcycles of over 550 machines including major recognised brands and a wide range of bike models. Our Distribution Centre is strategically located in the Midlands, which provides easy access to enable next day delivery across the UK, Northern Ireland, Isle of Man & Channel Islands. Repair Our national Repair Centre, also based in the Midlands is one of the UK s largest and best equipped centres that includes a state of the art paint spray booth, welding and electronic damage assessment facilities. Our repair technicians are all fully accredited by the ATA (Automotive Technician Accreditation). Plantec is a member of the Vehicle Builders and Repairers Association and is very proud to have won an industry award for pioneering an approach to improving the quality of repairs and reducing costs to the insurance industry. Uninsured Loss Recovery Plantec Holdings maintains excellent relationships with major UK insurers allowing for effective dispute resolution and improved recovery duration. We take care of all uninsured loss recovery needs including evidence gathering, a full investigation on liability and negotiations with the responsible Third Party insurers. Engineers Reports & Damage Assessment Plantec Holdings supply professional inspection reports and damage assessments on any vehicle via our nationwide network of specialist engineers. Electronic file transfers execution is efficient and reports are provided on demand. Repairs are carried out once authorised via an appropriate delegated authority.

7 Accident Investigations Statistical Analysis Accident Investigations Our subsidiary First Legal Support are one of the UK s leading accident investigation specialists employing expert investigators who leave no stone unturned in order to establish liability and resolve quantum disputes. Working with clients and insurers to resolve difficult indemnity issues, First Legal Support provide assistance throughout the recovery and litigation process. First Legal Support offers a range of services including: Statements & Interviews Employers Liability and Public Liability Site Reports Rapid Response attendance directly to the accident scene Forensic Accident Reconstruction and reports Locus Reports Video Locus Reports Locus Report Animations Video Evidence Traffic Light Sequence Reports Photographic Evidence Theft Reports and Statistical Analysis Statistical Analysis First Legal Support continuously monitor and analyse accident data to produce statistical reports that meet your exact requirements and are easy to interpret. Reports detail trends in accidents and incidents such as near misses, driving limitations and assist you to identify and address problem areas.

8 Personal Injury Case Management Guiding Rehabilitation Personal Injury All personal injury claims are handled with complete care and focus on the needs of your customers by our affiliated partner Bromiley Holcroft Solicitors who provide expert advice and support. Bromiley Holcroft Solicitors are passionate about maintaining an ethical approach to personal injury and ensure that all cases are carefully managed with the complete consent of your customers. All personal injury claims are handled by a dedicated claims handler or solicitor who is highly trained to deal with injuries specific to the customers needs ensuring that extra personal understanding and support.

9 Case Management Guiding Rehabilitation In the event of a serious or catastrophic accident our partner Unite Professionals provide expert rehabilitative care and support. Unite Professionals is a national case management company who provide a service to your customers who have suffered injury as a result of their accident. Unite Professionals provide bespoke assessments completed by Occupational Therapists. These assessments identify the impact of injury on clients lives. They specialise in co-ordinating the most appropriate rehabilitation provision for each client and work with all parties involved to secure funding of such programmes. Unite Professionals Case managers are experienced in working with clients who have sustained Orthopedic injuries, complex trauma including peripheral nerve injury, brain injury and amputation. Case managers are registered with CMS-UK and BABICM and are guided in their practice by the standards set by these bodies.

10 Fleet Solutions Regardless of the size of your fleet, our range of bespoke services assist in driving down fleet insurance costs, managing accidents, improving cash flow efficiency and looking after the needs of your employees. Our service is fully supported by legal expense insurance and provides complete insurance notification and accident management support to commercial businesses. Our services include: First Notification of Loss Replacement Transport Repairs Accident Investigations Personal Injury Rehabilitation Debt Recovery Occupational Road Risks

11 Customer Experience Management Information White Labelling Customer Experience Our Customer Experience team monitors the progress of all ongoing claims to ensure that you and your customers are receiving excellent customer care. Making regular outbound calls, our team keeps track of the customer journey throughout the handling of the claim and in the unlikely event of an issue we record and resolve it immediately. Management Information We operate our own completely secure web portal that provides access for you to view the latest status of your customers accidents. White Labelling All of our products and services are designed to enhance your own brand reputation and we take great pride in ensuring that we represent your business at all times. We offer a range of fully white labelled solutions to match your needs and to enhance your own market offering and image.

12 For further information please our business development team on and we will be pleased to assist. Calderhurst house Bispham Road Southport Merseyside PR9 7BL Enquiries w w w. p l a n t e c h o l d i n g s. c o. u k

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