CORPORATE RELOCATION FROM GERSON RELOCATION TO YOU, YOUR EMPLOYEES AND THEIR FAMILIES

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1 CORPORATE RELOCATION FROM GERSON RELOCATION TO YOU, YOUR EMPLOYEES AND THEIR FAMILIES

2

3 HOME MAKERS GERSON RELOCATION MANAGING ALL ASPECTS OF YOUR CORPORATE RELOCATION FROM HOME FINDING AND FAMILY SUPPORT TO MOVING TEDDY AND BIG BEN INTO THEIR NEW HOME

4 GERSON RELOCATION CORPORATE INFORMATION INTRODUCTION P3 Company profile SPECIALISTS IN CORPORATE RELOCATION Gerson Relocation specialises in the provision of corporate relocation solutions. These cover international and domestic (UK) relocation management, moving services and local destination services. Renowned for delivering consistent high quality service through particular care and attention, we offer a wide ranging and flexible service portfolio for you and your relocating employees. FLEXIBILITY TO SUIT YOUR INDIVIDUAL NEEDS Since opening for business in 1961 offering international moving services we have been steadily building our reputation for applying stringent quality levels to everything we do. From day one, our mission has been to provide customers with a flexible choice of service types and scope, allowing them to utilise the correct levels of assistance when relocating from one location to another. Based on sound experience, a careful approach to delivery of high quality services and the desire to work with our customers over a long timescale, we are well placed to advise and implement realistic relocation solutions for our corporate clients. HIGH QUALITY SERVICE EVERY STEP OF THE WAY 1961 company founded 1970 moves to new office/warehouse premises in Finchley, north London 1972 opens storage facility in Daventry, Northamptonshire 1978 moves London operations to new purpose-built facility in Whetstone, north London 1982 opens second storage warehouse on Whetstone site 1983 awarded the Queens Award for Export Achievement, the first such award for a moving and relocation company 1988 opens new & bigger purpose-built facility in Daventry 1998 one of the first companies to achieve FIDI FAIM certification 2002 company sold to management and the Gerson family exits the business 2003 relocation services company created 2008 company sold by management to ICM Kungsholms AB of Sweden and Abels Moving Services Ltd of the UK 2009 company name changed to ICM Gerson Ltd achieved EuRA Quality Seal accreditation 2010 warehouse facility in Daventry extended new HQ opened in Potters Bar ICM Gerson Ltd becomes wholly owned subsidiary of Abels Moving Services Ltd Company name changed to Gerson Relocation Ltd

5 WE WILL ADVISE, PREPARE AND GUIDE OUR CUSTOMERS, THEIR EMPLOYEES AND FAMILIES TO A WELL-INFORMED, EFFORTLESS AND SUCCESSFUL RELOCATION - TIME AND TIME AGAIN

6 GERSON RELOCATION CORPORATE INFORMATION WHAT WE DO P5 Services Gerson Relocation has introduced a comprehensive range of services, which enable us to provide you with a bespoke relocation solution: PRE-MOVE Information & welcome packs Cultural training programmes Orientation programmes Look-see visits Education advice Immigration assistance PERSONAL SERVICE TAILORED TO MEET INDIVIDUAL NEEDS ACCOMMODATION Accommodation search; serviced, rented & purchased Tenancy negotiation Lease facilitation Inventory check-in Furniture rental FAMILY School search Education consultancy Settling-in programmes Partner employment consultancy Language training DEPARTURE Pre-departure visits & advice Inventory check-out Lease closedown Dilapidations negotiation WHAT DOES YOUR FRONT DOOR SAY ABOUT YOU? MOVING Domestic moving services International moving services Transit insurance Household goods storage Self storage Product storage Storage insurance Shipment tracking PROPERTY Tenancy management Assignees property management Vacant property reports Property sale management HR Policy audit & best practice support Housing cost benchmarking Cost of living allowance Relocation team training programmes Group move planning BESPOKE SERVICE AddVantage relocation help desk On-assignment support Bespoke relocation solutions

7 GERSON RELOCATION CORPORATE INFORMATION WHAT WE DO P6 RELOCATION From the scope of available services detailed on the left, we will firstly discuss and agree with you exactly what level and type of assistance you require. We will not approach you with predetermined packages but will investigate with you the services that will effectively and efficiently achieve your desired aims. Our assistance is designed to dovetail with your policy and requirements, providing guidance and advice on the most effective way to achieve a successful relocation. We approach the task in a simple but effective manner, advising you on: What to expect and plan for What to be wary of and aim to avoid What is actually happening during the relocation Situations that may arise and the most effective course of action How best to deal with a given situation At each stage of the relocation, we will advise, report and recommend allowing you to take comfort in reaching the correct decision to deal with any given circumstance. We reduce the communication workload by giving you a single point of co-ordination (our Relocation Case Manager). They are responsible for appointing, briefing and managing each and every relocation specialist we utilise. The success of a relocation will also depend on the time available for us to devote the care and attention required for effective management and implementation of our services. We ensure that each of our staff will have that time available to benefit you and your relocating employee. We do this by controlling overall caseloads and ensuring they do not reach a critical point where care and attention to each client and relocation suffer. MOVING SERVICES Gerson Relocation is a long established and well respected provider of both domestic and international moving services including storage in purpose built warehouses in London and Daventry. We are unique in our sector as we employ our own foremen / packers, all with CRB/DBS clearances which enable us to reach & maintain a very high and consistent level of service. Crucial to our success is the network of overseas agents we operate, 80% of whom we have worked with for over twenty years and who complement our ability to supply clients with consistently reliable quality. Gerson Relocation s close relationship with these providers enables us to also control work that never touches the UK i.e. that is handled globally on an agent to agent basis. Our move managers who each receive extensive training provide one point of coordination for our corporate as well as individual clients and oversee all the necessary administration. This greatly simplifies the communication and management processes for our client contacts. Several languages are spoken in our operations centre, easing international communication and helping to streamline the whole process. We also support our customers by offering insurance (as regulated by the FSA) on our moving services. Gerson Relocation s insurance claims ratio remains low and is amongst the best achieved in our sector. Our company is a member of FIDI having achieved FAIM accreditation, is a member of BAR (British Association of Removers) as well as a number of international trade organisations and works to internationally accepted standards and procedures THE SUCCESS OF ANY OVERSEAS TRANSFER IS DEPENDENT, NOT ONLY ON THE IDENTIFICATION OF THE INDIVIDUAL S RELOCATION REQUIREMENTS, BUT HOW THEY ARE EFFECTIVELY MANAGED AND DELIVERED

8 GERSON RELOCATION CORPORATE INFORMATION WHAT WE DO - GOING THE EXTRA MILE P7 Bespoke services HOME & ACCOMMODATION Contents insurance Furniture rental Property management Moving Storage assistance ADDVANTAGE SERVICES For too long, there existed large gaps in the available levels of service and support relocation companies provided. Recognising the need for a wide ranging and flexible level of additional support that is required to exist around the established services, we have developed our AddVantage Services. We welcome enquiries from clients and their relocating employee s, no matter how challenging! If we can procure or deliver a professional and quality solution that further helps the relocation process, then we will have achieved our aim. BANKING & FINANCIAL Opening bank accounts Obtaining a UK credit card Professional advice on pensions & investment TRANSPORTATION, DRIVING & CARS Purchasing/leasing a vehicle Automobile insurance Renting vehicles Drivers licence application Importing and registering a vehicle Car disposal service Exporting a vehicle HEALTH & FAMILY Schools assistance Medical insurance Doctor/dentist registration National insurance registration Pet transportation Operating via a help-desk, AddVantage is available to you the client company or directly to your relocating employee. Providing services designed to support the agreed policy assistance, giving a wide range of options and additional help throughout the employee s stay. AddVantage can be used to enhance the existing relocation policy assistance or as a means for your employee to add their own layers of support and help as they require. It is difficult to list the services we have successfully arranged via AddVantage as they are so diverse and wide ranging. From professional cleaner to piano tuner, car rental to home contents insurance, ballet lessons to bank accounts, we will investigate and introduce the most appropriate specialist and assistance. FROM PROFESSIONAL CLEANER, PIANO TUNER AND CAR RENTAL TO HOME CONTENTS INSURANCE, BALLET LESSONS AND BANK ACCOUNTS

9 FROM SOUND ADVICE TO FLEXIBLE MANAGEMENT

10 GERSON RELOCATION CORPORATE INFORMATION ALWAYS MOVING FORWARD P9 Global partners, technology, environment GLOBAL PARTNERS Gerson Relocation can deliver relocation and moving services globally. Just about any destination or home location will be covered by our global network of relocation partners. Each is an established and renowned practitioner within their own region or country and has been chosen by Gerson Relocation for their ability to reflect our own standards and levels of quality when relocating our customers. This is crucial to the success of Gerson Relocation as we understand the need for every partner to deliver their service utilising the same quality of communication and assistance that we expect of our own teams. Combined with our relocation experience and partner management skills, we can deliver successful relocations for you wherever you may be. We undertake a proven and extensive process of research, identification, interview, inspection and training whenever a new partner is sourced for any given location. Our experience in vendor management is extensive and shows, being able to deliver the same high standards of relocation service wherever our clients need us. Whilst our provider networks are constantly developing, many of our partner relationships have been in place for some considerable time, underlining the level of understanding and excellent communication that exists for there to be a real synergy between all elements of the successful relocation process. TECHNOLOGY For both Moving and Relocation Services we have installed purpose built software providing effective management systems and databases. We have developed systems according to our own customer requirements and the need to keep track of the many elements of both moving and relocation management. Consequently our ability to track, record, inform and report on each of our activities remains efficient, up to date and user friendly. This is a constantly changing environment and so ours is a process of ongoing review and development, always planning and working towards the next stage of our IT requirements and capabilities. LOGISTICS From packing and collection to storage at our warehouses and on to delivery at the new home, we employ modern, proven technology to ensure a consistent, safe and reliable service. ENVIRONMENT Gerson Relocation is committed to minimising its impact on the environment. We aim to take all reasonable steps to minimise any detrimental effects our operations may have. We are continually developing our policy to ensure that all new initiatives are designed to suit our surroundings, are constructed responsibly and operated sustainably. We regularly review our business practices and performance to identify how we can improve our energy efficiency, minimise packaging, reduce air emissions, waste disposal and the impact of our vehicle operations. BACK TO BASICS Experience proves that what really matters in a successful relocation is the need to cover the basic requirements: Detailed fact finding about the employee, their family, the policy to be applied and the circumstances and destination of the move Realistic expectancy setting from the outset Excellent communication between all involved parties A controlled minimum number of points of contact Ensure we do what is promised, when it is promised Justify all events and activities as they happen Investigation has shown that the majority of issues surrounding the relocation process stem from poor expectancy setting and ill timed and incomplete communication. We have built our reputation on establishing these basics and ensuring we pay attention to them.

11 GERSON RELOCATION CORPORATE INFORMATION PARENT COMPANY P10 ABELS Abels Moving Services Ltd were established by Noel Abel a Norfolk auctioneer who founded his business in 1958 gaining a reputation for quality as he expanded to become one of the most progressive removal companies in the industry and renowned for many industry firsts. In January 1989 Abels were the first company to be awarded a Royal Warrant by appointment to H.M the Queen for removal and storage services an accolade they have maintained for some 20 years. Staff expertise and retention is an essential aspect of the culture, leading to the company gaining numerous training awards. This includes constructing a unique training school for packing and moving household contents. No surprise Abels were the first in the industry to gain the Investor in People standard in After seven years owned by a major plc, an MBO in 1998 allowed the company to again return to private ownership and a continuation of the quality culture initially instilled by the Abel family. Also ISO9001 certified and a FIDI Accredited International Mover (FAIM) Abels employees have represented industry associations at senior level over many years to enhance the reputation and image of the trade.

12 GERSON RELOCATION LTD LONDON The Heights East Cranborne Road Potters Bar EN6 3JN t: +44 (0) DAVENTRY Stephenson Close Daventry NN11 8RF t: +44 (0) SWINDON Lime Kiln Business Centre Lime Kiln Royal Wootton Bassett SN4 7HF t: +44 (0)

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