Commercial Cleaning & Restoration Services

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1 Commercial Cleaning & Restoration Services Offering you n Reliability n Professionalism n Flexibility n Responsiveness n Value for Money

2 Comprehensive Services For your Commercial Cleaning requirements, or when disaster strikes, you need a company that is experienced in and capable of managing your needs in a fast, efficient and professional way, minimising disruption, loss and ultimately, costs for you and your customers. Rainbow International provides a Commercial Cleaning and Restoration services for fire, flood and accidental damage situations 24 hours a day, 7 days a week, 365 days a year. These services are delivered throughout the UK, via our franchised network of over 100 branches and centrally controlled from our Midlands based head office. Our teams respond quickly and are expert in cleaning and maintaining business premises and restoring commercial property and contents back to pre-incident condition, following fire, flood or any water damage incident. Each and every Rainbow branch operation has a very strong technical expertise, linked to product knowledge and strong communication and interpersonal skills. Emphasis is placed on helping customers get their businesses and property back to normal as quickly as possible. Attending site swiftly and isolating the situation minimises secondary and consequential loss and optimises the opportunities for restoration following a fire or flood. Similarly, a regular cleaning and maintenance programme provides a more invigorating working environment for your staff, a much more pleasant customer experience and of course can help prolong the working life of your buildings and contents. Over 20 Years Experience Rainbow International has built up a reputation for reliability and quality over 20 years of serving a wide variety of commercial markets. Facilities Managers, Works Managers, or those responsible for commercial premises can rest assured, we will take care of everything... from inspecting and reporting on the damage or cleaning requirements... to instigating cleaning programmes or restoration works... to keeping all parties informed and of course, giving reassurance, showing empathy and taking a caring approach towards the customer. At Rainbow International we pride ourselves on easing the pain and cost of disasters to all concerned, and providing a professional, reliable and cost effective cleaning programme. International Strength Rainbow International is a nationwide network of franchises and part of the Dwyer Group, a Texasbased, worldwide franchise organisation. In the UK, Rainbow International is owned and operated under licence to the Dwyer Group by ISS UK, a division of the ISS Group. The ISS Group is the world s leading provider of facility services. ISS has unrivalled coverage of the UK s domestic and commercial restoration sectors. Internationally, the ISS Group is pushing service development and innovation in the facilities service industry, and services domestic and corporate customers in many countries. Commercial Cleaning & Restoration service:

3 Commercial Cleaning Services As well as health and hygiene considerations, keeping your premises and property clean and well maintained promotes a positive image to staff, visitors and customers. It also saves you money by prolonging the life of fittings and furnishings. Clean and tidy premises promote a professional working environment to internal and external users alike. Leisure and retail facilities, social housing accommodation and offices that are clean and well maintained create the right first impression to employees, guests and residents, reflecting the operator in a positive light. In commercial kitchens, cleanliness must be maintained to ensure both efficiency and compliance with health and hygiene regulations. Neglecting the care and cleanliness of furnishings and fittings means they have a shorter life, which leads to the expense of replacement. Additionally, the image of your business or organisation may suffer and can give rise to complaints No matter what your requirement, whatever your business, Rainbow has a solution to your needs. Health Care and educational establishments need to ensure cleanliness to avoid infections and promote a clean and healthy environment for those most vulnerable to the risk of infection. Rainbow International provides commercial cleaning programmes for a wide variety of customers. See back page for a comprehensive list of the markets served. Specialist Cleaning Services n Carpet Cleaning n Upholstery Cleaning n High Level Access Cleaning (Use of Towers and Cherry-Pickers) n Deep Cleans & Swab Testing n Blind Cleaning n Graffiti Removal n Commercial Window Cleaning n Sewerage Removal & Sanitisation n Clearance of Biohazard Material, Sharps and Bodily Fluids n Hard Floor Cleaning, Strip and Resealing n Ultrasonic Cleaning n Builders & Cleans n General Building Contents Cleaning n Void and Exit Cleans n External Cleaning Works; i.e., Jet-Washing, Fascias n Air Management Systems and Odour Control n Mould Remediation Commercial Cleaning & Restoration service:

4 Fire, Flood & Accidental Damage Restoration Services Rainbow International provides a Specialist Restoration Services following Fire, Flood, Escape of Water and Accidental Damage. Many commercial and public organisations will have insurance policies with excess amounts far above the restoration and cleaning cost of many incidents. Appointing Rainbow when disaster strikes ensures that your premises are returned to their pre-incident condition, promptly, with minimal downtime and disruption to your business, cost effectively and with total reliability. This service has been supplied to the UK s insurance industry for over 20 years, working on 100,000 claims each and every year. Many of the UK s top insurance companies are contracted to Rainbow for their policyholders Fire & Flood Restoration requirements, and many commercial organisations benefit from the same responsive and reliable service. Fire, Flood & Accidental Damage Restoration n Complete flood and water damage restoration of commercial buildings and contents, including water extraction, on/off site drying, sanitising and deodorising. n Complete fire and smoke damage restoration of commercial buildings and contents, including the removal of soot and smoke, sealing of painted surfaces and odour removal. n Accidental damage restoration of carpets, curtains, upholstery and furniture n Carpet repair, maintenance, retufting and cleaning n Upholstery repair, refurbishment and cleaning n Controlled disposal of waste n Pack-out and storage service for all business contents n Laundry and dry-cleaning n Portable appliance testing n Furniture restoration, including French Polishing n Hard floor cleaning and maintenance n Application of fire retardant products n Specialist odour removal systems Commercial Cleaning & Restoration service:

5 Capacity The Rainbow network boasts over 100 branches, each are multi-personnel, multi-vehicle businesses, operating from commercial premises strategically placed throughout the UK, providing genuine national coverage. With thousands of people, thousands of pieces of equipment and access to further equipment and expertise within the ISS Group, Rainbow International has significant capacity in its industry sector. Rainbow International has a bespoke project & capacity management system, which tracks volume of business by postcode, branch, region, client and type of job. It also actively manages every job that we are commissioned to carry out, ensuring a complete claims and job management process from initial inspection, to final invoice. This system: n Provides an accurate national view on the resources in use and available at any one time n Predicts potential areas requiring assistance/ transfer of resources n Provides prior live notice of requirement to move additional resources into an area n Facilitates preparation for and management of claims surge n Ensures achievement of Key Performance Indicators and service standards n Assists all parties in forward planning Consistency & Control Our personnel are fully trained, wear corporate uniform, are security vetted and carry identification cards. All of our vehicles are corporately liveried and fitted with tracking systems to facilitate efficient fleet management. You have the assurance that, whatever the scale of the project, wherever your business is based in the UK, Rainbow International will deliver a consistently high quality of service and technical expertise, with our performance in the field being centrally monitored. Continuous Improvement & Innovation Rainbow International is committed to helping commercial and public organisations provide a clean and invigorating working environment and customer experience, and reduce the cost of claims and retain their customers in the event of a major incident. Through the use of proven systems and the latest technology, we deliver a highly responsive and cost-effective service. Rainbow has over 700 fully equipped response vehicles in the network, operating from over 100 branches covering the entire UK. All are branded, all staff wear uniform, are security vetted and carry identification. Our innovative approach and on-going investment strategy ensure that we continue to enhance our service package and remain at the forefront of continuous improvement within the Commercial Cleaning and damage restoration industry. We invest in the on-going development of our people, our cleaning and restoration techniques, products, equipment and business systems. In addition, the high-technology approach of the ISS Group means that we can access the very latest in IT solutions and restoration techniques. Commercial Cleaning & Restoration service. 24 Hour National Helpline:

6 Rainbow International The UK s leading provider of Commercial Cleaning, Fire, Flood, Escape of Water and Accidental Damage Restoration services to:- n Commercial institutions Banks, building societies and offices. n Property management Housing Associations, letting, managing agents and general facilities management. n Local authorities & public utilities Country, city and parish councils, utility companies. n Retail & leisure Pubs, clubs, restaurants, hotels, conference facilities, theatres, cinemas, retail chains and health clubs. National Call Centre The national call centre, based at our purpose-built headquarters, utilises sophisticated communications and job tracking software. The National Helpline is staffed 24 hours a day, 7 days a week by dedicated, trained customer service staff. For receiving commercial and insurance instructions, we provide a dedicated 24 hour National Helpline, fax and facilities, as detailed below. n Education Schools, LEA s, colleges and universities. n Health Hospitals, medical and walk in centres, dental practices, nursing homes and veterinary centres. n Construction Builders cleans. n Insurance industry Insurance companies, loss adjusters, insurance brokers on domestic and commercial policyholder claims. 24 Hour National Helpline: Your Local Branch A FRANCHISE OWNED & OPERATED UNDER LICENCE FIND US IN YOUR LOCAL YELLOW PAGES ALTERNATIVELY CONTACT THE NATIONAL HELPLINE: Rainbow International, Spectrum House, Lower Oakham Way Oakham Business Park, Mansfield, Nottinghamshire, NG18 5BY Tel: Fax: Web:

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