Void, Exit Cleaning & Disaster Recovery for Social Housing

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1 Void, Exit Cleaning & Disaster Recovery for Social Housing Including Specialist Cleaning Services - Biohazard cleaning - Crime and trauma scene cleaning - Graffiti removal - Pest control Reliability n Professionalism n Flexibility n Responsiveness n Value for Money

2 Comprehensive Services For your void & exit cleaning requirements, or when disaster strikes, you need a company that is experienced in and capable of managing your needs in a fast, efficient and professional way, minimising disruption, loss, waiting times and ultimately, costs for you and your customers. Rainbow International provides a Void, Exit Cleaning and Disaster Recovery service for fire, flood and accidental damage situations 24 hours a day, 7 days a week, 365 days a year. These services are delivered throughout the UK, via our branch network of over 100 fully operational offices and centrally controlled from our Midlands based head office. Our teams respond quickly and are expert in cleaning and restoring property and contents back to pre-incident condition. Each and every branch of Rainbow International has a strong technical capability, linked to expert product knowledge, strong communication and interpersonal skills. Emphasis is placed on helping housing providers maximise their rental potential and reduce waiting lists through a reliable, cost effective and regular exit and void cleaning programme. Ensuring customer s property is returned to pre-incident condition, isolating any damage and avoiding secondary loss is also a fundamental process for the company following a disaster, such as a fire, flood, escape of water or even for accidental damage. Regular cleaning & maintenance programmes also help to present a positive image to your tenants, provide clean, comfortable and healthy living conditions and to protect your own reputation. Quality and Reliability Rainbow International has built up a reputation for reliability and quality over 20 years of serving the commercial and insurance markets. Housing Providers, Facilities Managers, Works Managers, or those responsible for commercial premises can rest assured, we will take care of everything... from inspecting and reporting on the cleaning requirements or damage... to instigating cleaning programmes or restoration works... keeping all parties informed and of course, giving reassurance, showing empathy and taking a caring approach towards our customers and their tenants. At Rainbow International we pride ourselves on providing a professional, reliable and cost effective cleaning programme and easing the pain and cost of disasters to all concerned. International Strength Rainbow International is a nationwide network of branches and part of the Dwyer Group, a Texasbased, worldwide franchise organisation. In the UK, Rainbow International is owned and operated under licence to the Dwyer Group by ISS UK, a division of the ISS Group. The ISS Group is the world s leading provider of Facility Services. ISS has unrivalled coverage in Facilities Management in the UK. Internationally, the ISS Group is promoting service development and innovation in the facilities service industry, and services domestic and corporate customers in many countries. 2

3 Capacity The Rainbow International network features over 100 branches, each are multi-personnel, multivehicle businesses, operating from commercial premises strategically placed throughout the UK, providing genuine national coverage. With thousands of pieces of equipment and access to further equipment, resource and expertise within the ISS Group, Rainbow International has significant capacity in its industry sector. Rainbow International has a bespoke capacity management system, which tracks volume of business by postcode, branch, region, client and type of job. It also actively manages every job that we are commissioned to carry out, ensuring a complete job management process from initial inspection, to final invoice. This system: n Provides an accurate view on the resources in use and available at any one time n Assists all parties in forward planning n Ensures achievement of Key Performance Indicators and service standards n Provides prior live notice of requirement to move additional resources into an area n Predicts potential areas requiring assistance/ transfer of resources n Facilitates preparation for and management of a claims surge Consistency and Control Our personnel are fully trained, wear corporate uniform, are security vetted and carry identification cards. All of our vehicles are corporately liveried to facilitate a consistent delivery of our services across the UK. You have the assurance that, whatever the scale of the project, wherever your business is based in the UK, Rainbow International will deliver a consistently high quality service and technical expertise, with our performance in the field being centrally monitored. Continuous Improvement and Innovation Rainbow International is committed to helping housing providers, commercial and public organisations provide a clean and invigorating working and living environment. Through the use of proven systems and the latest technology, we deliver a highly responsive and cost effective service. Our innovative approach and continuous investment strategy ensure that we continue to enhance our service package and remain at the forefront of continuous improvement within the Commercial Cleaning and Damage Restoration industries. We invest in the ongoing development of our people, our cleaning and restoration techniques, products, equipment and business systems. In addition, the high technology approach of the ISS Group means that Rainbow International has access to our parent company s IT resources, equipment, restoration and cleaning technology. Rainbow has over 700 fully equipped response vehicles in the network, operating from over 100 branches covering the entire UK. All are branded, all staff wear uniform, are security vetted and carry identification. Call our 24 Hour Helpline for advice, or action from the UK s leading Commercial Cleaning & Restoration Service Hour National Helpline:

4 Void & Exit Cleaning Services Rainbow understands the need for a fast, efficient process in the cleaning programme for Social Housing. Registered Social Landlord s requirement for a fast turnaround of properties between tenants is paramount to their own income stream, helps provide a regular volume of properties for its occupants and reduces waiting lists. Additionally, new tenants demand a level of cleanliness and hygiene that endorses the aspirations of their housing provider clean, comfortable and affordable housing turning your property, into your tenants home. Rainbow International has the experience of cleaning 100,000 homes a year through their insurance customers policyholder s claims, and through its domestic and commercial cleaning programmes. It s a hard act to beat, with a multitude of services and restoration skills available unrivalled within the industry. Regular void and exit cleans are critical to the successful introduction of a new tenant, but Rainbow presents the housing provider with so much more than a cleaning service crime and trauma scene cleaning, including removal and disposal of sharps and needles, all biohazards removed and the area sanitised. Odour control systems, mould remediation, pest control, moisture, damp & condensation control and graffiti removal are all part of the service Rainbow can provide 24 hours a day, with a 2 hour emergency callout anywhere in the UK. Our service is delivered locally but controlled from our corporate headquarters in Nottinghamshire, utilising the latest job tracking and progress software. This also ensures that any contract will enjoy the comfort and convenience of a pre-arranged pricing schedule and deadline to complete the work. Trust Rainbow International to deliver 100,000 homes in the UK can testify to the quality and reliability of our service. Social Housing providers across the UK benefit from Rainbow s Void & Exit cleans and their Disaster Recovery programme 4 Call our 24 Hour Helpline for advice, or action from the UK s leading Commercial Cleaning & Restoration Service:

5 Specialist Void & Exit Cleaning Services Rubbish removal - inside & outside Condensation, damp & mould eradicated n Carpet Cleaning & Repair n Upholstery Cleaning & Repair n Deep Cleans & Swab Testing n Blind Cleaning n Graffiti Removal n Moisture and Condensation Control & Elimination n Clearance and Sanitisation of Biohazard Material, Sharps and Bodily Fluids n Hard Floor Cleaning, Strip and Resealing n Ultrasonic Cleaning n Builders Cleans for new properties n General Building Contents Cleaning n External Cleaning Works; i.e., Jet-Washing and Fasçias n Air Management Systems and Odour Control n Mould Remediation n Property and Garden Clearance by licensed carriers to approved waste sites n Window Cleaning n Gutters Cleaned n Pest Control n Building Works by professional tradesmen No matter what your requirement, how demanding the turnaround time, Rainbow has a solution to your needs... Graffiti removed General cleaning to a high standard - turning your property into your tenants home...sanitised for your protection Windows cleaned 5

6 Fire or flood and escape of water from fixed plumbing installations can leave your property in a terrible mess... Fire, Flood & Accidental Damage Restoration n Complete flood and water damage restoration of domestic property, commercial buildings and contents, including water extraction, on/ off-site drying, sanitising and deodorising. 6...but help is on hand - whatever the scale of the damage - Rainbow International will return your property to it s pre-incident condition. n Complete fire and smoke damage restoration of domestic property, commercial buildings and contents, including the removal of soot and smoke, sealing of painted surfaces and odour removal. n Accidental damage restoration of carpets, curtains, upholstery and furniture n Carpet repair, maintenance, retufting and cleaning n Upholstery repair, refurbishment and cleaning n Controlled disposal of waste n Pack-out and storage service for all home contents n Laundry and dry cleaning n Portable Appliance Testing n Furniture restoration, including French Polishing n Hard floor cleaning and maintenance n Application of fire retardant products n Building works by professional tradesmen

7 Fire, Flood & Accidental Damage Restoration Services Rainbow International provides a Specialist Restoration Services following Fire, Flood, Escape of Water and Accidental Damage. Many commercial, public organisations and housing providers will have insurance policies with excess amounts far above the restoration and cleaning cost of many incidents. Rainbow can return your premises to their pre-incident condition, promptly, with minimal downtime and disruption to your business, cost effectively and with total reliability, following any such disaster. Many of the UK s top insurance companies are contracted to Rainbow for their policyholder s Fire & Flood Restoration requirements, and many commercial organisations benefit from the same responsive and reliable service. This service has been supplied to the UK s insurance industry for over 20 years, working on up to 100,000 claims each and every year. A fire in any home can have devastating consequences Water damage, from floods, pipes or fixed appliances, can cause serious damage to your home Impact or accidential damage - Rainbow has the solution 7 24 Hour National Helpline:

8 Rainbow International The UK s leading provider of Specialist Cleaning, Fire, Flood, Escape of Water and Accidental Damage Restoration Services to:- n Property management Housing Associations, letting, managing agents and general facilities management. n Commercial institutions Banks, building societies, offices and specialist cleaning. n Local authorities & public utilities County, city and parish councils, utility companies. n Retail & leisure Pubs, clubs, restaurants, hotels, conference facilities, theatres, cinemas, retail chains and health clubs. National Call Centre The national call centre, based at our purpose built headquarters, utilises sophisticated communications and job tracking software. The National Helpline is staffed 24 hours a day, 7 days a week by dedicated, trained customer service staff. For receiving commercial and insurance instructions, we provide a dedicated 24 hour National Helpline, fax and facilities, as detailed below. 24 Hour National Helpline: n Education Schools, LEA s, colleges and universities. n Health Hospitals, medical and walk in centres, dental practices, nursing homes and veterinary centres. n Construction Builders cleans. n Insurance industry Insurance companies, loss adjusters, insurance brokers on domestic and commercial policyholder claims. Your Local Branch A FRANCHISE OWNED & OPERATED UNDER LICENCE FIND US IN YOUR LOCAL YELLOW PAGES ALTERNATIVELY CONTACT THE NATIONAL HELPLINE: Visit our new web site Rainbow International, Spectrum House, Lower Oakham Way Oakham Business Park, Mansfield, Nottinghamshire, NG18 5BY Tel: Fax: sh@rainbow-int.co.uk Web: