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1 Our website Internet Banking A safe and efficient way of accessing your People s Choice Credit Union accounts, paying bills and transferring money. 1

2 Contents 1. Security, system requirements and cookies Register for Internet Banking Log-in to Internet Banking Internet Banking password Change your address or Internet Banking alerts Factor2 Personal Icons Change my Factor2 Personal Icons View and update your personal details Contact Preferences View account balances Open a new Account Close an Account Change the order your accounts are displayed Change your Account Name View transaction details View my bills Pay a bill using BPAY Schedule a regular BPAY payment or set one up for another day Change the default debit account on my membership View and update my Direct Credits Transfer between your accounts Transfer funds to another member Transfer funds to another financial institution Make an International Money Transfer (IMT) Create and Schedule Batch Payments View interest paid or received Maintain an Investment View Insurance Products View your People s Choice Lite Home Loan Apply Online Activate a new card Secure Mailbox Register for SMS Banking Mobile Banking Download the iphone Application and Android Applications Register for estatements Viewing your estatements Update your estatement details Unsubscribe from estatements Fraud Prevention Tips

3 1. Security, system requirements and cookies Our Internet Banking system is responsive in design which means you can use our full range of Internet Banking Services on a desktop or mobile device running a supported Operating System, for a list of supported Operating Systems refer to our Internet Banking FAQs Internet Banking uses industry-standard encryption to keep you safe online. Your browser must support 128 bit SSL encryption and have cookies and JavaScript enabled, to ensure the security of your online transactions. You should also make sure your internet browser is updated to the latest version. Most browser updates are available free online. JavaScript, and cookies must be enabled to ensure you are able to use Factor2 Personal Icons (extra security for transactions such as BPAY and funds transfers to another financial institution). You can either accept all cookies, or set your browser to enable cookies for the following sites: https://digitalonline.peopleschoicecu.com.au/ https://b2ext.rflbiab.com.au https://bpayview1.inetbank.net.au To check and update the cookies settings and ensure JavaScript is enabled refer to the help information available within your browser options. 3 Registered to BPAY Pty Ltd ABN

4 2. Register for Internet Banking To register for Internet Banking, go to the People s Choice website and click on Log In located on the toolbar on the right hand side of the screen, the Internet Banking Login screen will be displayed. Click Register for Internet Banking. Alternatively call Log In to Internet Banking To use Internet Banking, click on Log In from the toolbar on the right hand side of the screen. Enter your member number and Internet Banking password. Your member number can be found on the bottom left corner of your People s Choice Visa card or Redicard, or on your statement. The first time you use Internet Banking you will be prompted to change your password and accept the terms and conditions of use. If you have forgotten your password and have a mobile number registered against your membership select the Reset Password link on the Internet Banking Log In screen otherwise call (refer to Section 5 - Internet Banking password reset). Note A security feature of Internet Banking is that your account will be locked if you do not log in to Internet Banking within 180 days. To unlock it and you have a mobile number registered against your membership select the Reset Password link on the Internet Banking Log In screen otherwise call and after you have been identified, you will be provided with a temporary password and advised to change it as soon as possible. If it isn t changed from the temporary password within 30 days, the account will be automatically locked again. 4

5 3. Log In to Internet Banking (continued) The first screen you will see after logging in to Internet Banking is the Welcome page. This screen allows you to view your accounts and account balances at a glance, you can reorder the display of your accounts by clicking the Reorder Accounts link located above the first displayed account. To perform a quick transfer or payment, view additional account information or the last 10 transactions in the last 30 days, click on the 3 dot icon located next to the account balance. To perform other functions select the appropriate tab from the top of the screen and select your option from the slide-out menu. To view your login history click View session history and to view your mailbox, click View mail. Please check the dates of your last login and last transactions displayed on the Welcome page and make sure details are correct. If any of the information on this screen is incorrect, please call Internet Banking password Internet Banking password reset If you ve forgotten your Internet Banking password, you can use the Internet Banking password reset function found on the Internet Banking Log In page, click the Reset Password link under the Log In button. Note: To use this service, you must have a mobile number already provided on your membership. If you have not set this up call us on

6 4. Internet Banking password (continued) You ll be presented with prompts to enter your membership details: Once you ve entered your details correctly and they match your membership details, confirm the request and you ll receive an SMS to your mobile number. Return to the Internet Banking Log In page to enter your temporary password, you ll immediately be prompted to change the temporary password once you ve logged in. 6

7 4. Internet Banking password (continued) Changing your password If you need to change your password, select the Settings tab located at the top of the screen and select Change Password from the slide-out menu. Enter your current password in the first field and enter new password in the second and third fields provided, remembering that passwords are case-sensitive. Click Change password to confirm the change. 5. Change your address or Internet Banking alerts In certain instances you can choose to receive information alerts. If you wish to change your address and/or modify the alerts you wish to receive, select the Settings tab at the top of the screen and then Notifications from the slide-out menu. Enter your new address and/or update the type of notifications you wish to receive. Click Save to save your changes. 7

8 6. Factor2 Personal Icons Factor2 Personal Icons help protect you from unauthorised transactions on your account. The first time you perform a function that requires Factor 2 Personal Icons, you will be asked to choose three secret icons that you ll need to select once every time you use these functions in a single session. The keyboard is not used which means your passcode cannot be tracked by software which monitors key strokes. Each time you perform a transaction that requires Factor 2 personal icons, you will be prompted with nine icons, including your three chosen icons, in a random order. You will need to select your secret icons in the correct order before you can make a transaction. If you forget your Factor2 Personal Icons call us on Change my Factor2 Personal Icons To change your Factor2 Personal Icons, select the Settings tab from the top of the screen and then Security Icons from the slide-out menu and follow the instructions on screen. If you have forgotten your Factor2 Personal Icons call us on

9 8. View and update your personal details You can view and update your address and contact details by selecting the Settings tab at the top of the screen and then Member details from the slide-out menu. Enter your Factor2 Personal Icons when prompted (your Factor2 Personal Icons will only need to be selected once each Internet Banking Session) and update your details as required. Click Save to save your changes. Note If you have not set your Factor 2 Personal Icon pass code, you will be prompted to before changing your personal details (refer to Section 9 Factor2 Personal Icons). 9

10 9. Contact Preferences To update your contact preferences, select the Settings tab from the top of the screen then and Contact preferences from the slide-out menu. Select the appropriate tick boxes and click Save. You can also change your residency status here. 10

11 10. View account balances You can view all of your account balances by selecting the Accounts tab on the top of the screen and then Balances from the slide-out menu. Click in the account pane of any account to see the corresponding transactions. To perform a quick transfer or payment from the account, view additional account information or the last 10 transactions in the last 30 days, click on the 3 dot icon located next to the account balance. 11

12 11. Open a new account To open a new Account, select the Apply tab from the top of the screen and then select Create Account from the slide-out menu. Enter your Factor2 Personal Icons when prompted (your Factor2 Personal Icons will only need to be selected once each Internet Banking Session) and follow the prompts. 12. Close an account To close an existing Account, select the Services tab from the top of the screen and then select Close account from the slideout menu. Enter your Factor2 Personal Icons when prompted (your Factor2 Personal Icons will only need to be selected once each Internet Banking Session) and follow the prompts. Please note the following accounts cannot be closed online: Credit Card accounts Accounts with a negative (debit) balance Your last account (transaction or savings) To close these accounts, please visit your nearest branch or call us on

13 13. Change the order your accounts are displayed You can change the order your accounts are displayed on the Account Balance page by selecting the Accounts tab from the top of the screen and Balances from the slide-out menu. Select the Reorder Accounts link located above your accounts. The Reorder Accounts page is displayed and you can drag each account by selecting the icon to the left of the account balance and dragging into the order you wish to have the accounts displayed. Once you are happy with the account order click Save Order. 14. Change your Account Name If you want to change the name of your accounts, select the Settings tab from the top of the screen and Update Account Name from the slide-out menu. This will list your accounts and allow you to replace the existing name with a name of your choice (i.e. Holiday account). Click the Save button located at the bottom left hand corner of the screen to save changes. 13

14 15. View transaction details To view transaction details select the Accounts tab from the top of the screen and Balances from the slide-out menu. Click in the Account pane of the Account you wish to view transactions. Alternatively select Transaction History from the slide-out menu from the Accounts tab. The account with the smallest account number will be displayed by default. To view the transactions of a different account, select the arrow of the dropdown menu and make a different selection. To modify the Transaction search criteria, click on the magnifying glass icon located under the account details panel on the left. To download the transactions into XLS, CSV, QIF or QFX format or to print the transactions, click on the downward arrow at the end of the transactions, then select from the options displayed. 16. View my bills To view your selected bills using BPAY View, select the Services tab from the top of the screen and select BPAY view from the slide-out menu. Follow the onscreen instructions to register for BPAY View, add billers and to view online bills. 14

15 17. Pay a bill using BPAY To pay a bill using BPAY, select the Transfer/Pay tab from the top of the screen and BPAY from the slide-out menu. Enter your Factor2 Personal Icons when prompted (your Factor2 Personal Icons will only need to be selected once each Internet Banking Session). Select which account you wish to debit from the drop down menu. You can change your default debit account by selecting the Settings tab and General Settings from the slide-out menu (refer to Section 19 Change the default debit account on my membership). To pay an account from a previous BPAY biller, select the relevant biller from the Payees list on the right hand of the screen and enter the amount you wish to pay. Ensure the Customer Reference Number is correct, as some billers change this number for each bill. Ensure that Update billers is ticked if you would like to save this biller s information in the Payees List on the right hand side of the page. Click the Create Payment button to proceed with the BPAY. Confirm the details on the screen, and when correct click Confirm to finalise the payment or click the Edit Payment link to modify the payment details. You will receive an confirmation if you have this option turned on, refer to Section 6 Change your Address or Internet Banking Alerts. Charges for BPAY apply, please refer to our Rates, Fees and Disclosure Documents section on our website. 15

16 18. Schedule a regular BPAY payment or set one up for another day If you wish to schedule a BPAY payment for a date in the future or set up a regular BPAY, select the Schedule Payment link at the bottom of the page which will display the scheduled payment required fields. Select the date of your first payment, the frequency of the payments from the drop down list and the number of payments you wish to make or click Ongoing for ongoing payments. Click on the Set Schedule button to proceed, the payment details will be displayed. Verify the payment details and click the Confirm button if they are correct, or the Edit Payment link if you wish to modify the payment details. You will receive an confirmation if you have this option turned on, refer to Section 6 Change your Address or Internet Banking Alerts. To view and manage your scheduled BPAYS and transfers select the Transfer/Pay tab from the top of the screen and Edit Scheduled Transfers and BPAYs from the slide-out menu. 16

17 19. Change the default debit account on my membership The default debit account is the account which will always initially appear as the From Account for all Internet Banking debits. To change the default debit account for your membership, select the Settings tab from the top of the screen and General Settings from the slide-out menu. Select the account you wish to use from the drop down list. Click Save to proceed. 17

18 20. View and update my Direct Credits If you have funds credited directly to your People s Choice account on a regular basis such as your Pay, the Direct Credits page will allow you to manage your Direct Credits without having to visit a Branch or calling our National Contact Centre. The initial setup of the Direct Credit still needs to be established via the current process of visiting a branch or calling our National Contact Centre, but you can simply log in to Internet Banking and select the Services tab, and Direct Credit from the slide-out menu and you will be able to change the way your credit is split between your accounts. Your existing Credit/s will be displayed on the Summary page so if you want to modify, delete or add splits, click on the relevant Credit and either modify the existing Split or use the Add and Delete buttons to Add or Remove Splits. Click the Save button at the bottom of the page to save all changes. Splits can be made between your own accounts or to other member s accounts but cannot be made to accounts at another Financial Institution. To delete a Direct Credit from the summary page list, or create a new Direct Credit, please visit your nearest branch or call

19 21. Transfer between your accounts To transfer between your accounts, select the Transfer/Pay tab from the top of the screen and then click Transfer from the slide-out menu. Select the accounts you wish to transfer between and enter the amount you wish to transfer. The Reference is a personal description of your transfer and will appear on your statement. To set up a regular transfer or schedule the transfer for a future date, select the Schedule Payment option and select the date of your first transfer, the frequency from the drop down list and the number of transfers you wish to make, or select Ongoing for ongoing payments. Enter the amount you wish to transfer. Click Create Transfer or Set Schedule to process or schedule the transfer. Confirm the details of the transaction and click the Confirm button if correct or the Edit Payment link if you wish to modify the payment details. If you have set up the option to receive alerts, a confirmation will be sent to your nominated address (refer to Section 6 Change your Address or Internet Banking Alerts). To change your default debit account for your membership, select the Settings tab from the top of the screen and General Settings from the slide-out menu (refer to Section 19 Change the default debit account on my membership). To view your scheduled BPAYS and transfers, select the Transfer/Pay tab from the top of the screen and Manage my scheduled transfers from the slide-out menu.. 19

20 22. Transfer funds to another member To transfer funds to another People s Choice Credit Union member, select the Transfer/Pay tab from the top of the screen and then click Pay Member. Enter your Factor2 Personal Icons when prompted (your Factor2 Personal Icons will only need to be selected once each Internet Banking Session). Select which account you wish to debit, from the drop down menu and enter a description, the account number (not the member number) of the person you wish to transfer to along with the first three letters of the surname (Pay To). For example, if you were transferring to someone with the surname Davidson, you would enter DAV. The same rule would apply for transfers to a business account. For example, if you were transferring to People s Choice Credit Union, you would enter PEO. Enter a reference and an optional address to automatically notify your payee of this payment If you wish to set up a regular transfer or schedule the transfer for a future date, select the Schedule Payment link at the bottom of the page which will display the schedule payment required fields. Enter the date of your first transfer, select the frequency of transfers from the drop-down list and the number of transfers you wish to make or click Ongoing for ongoing payments. To change your default debit account for your membership, select the Settings tab from the top of the screen and General Settings from the slide-out menu (refer to Section 19 Change the default debit account on my membership). If you have transferred to this member s account previously you can select their account from the Payees list on the right hand side of the page. Ensure that Update favourites is ticked if you would like to save their details for future transfers. Enter the amount you wish to transfer and click the Create Payment or Set Schedule button to process or schedule the transfer. Confirm the details of the transaction and if correct, click Confirm to finalise the transfer or click the Edit Payment link if you wish to modify the payment details. If you have set up the option to receive alerts, a confirmation will be sent to your nominated address (refer to Section 6 Change your Address or Internet Banking Alerts). To view and manage your scheduled BPAYS and transfers, select the Transfer/Pay tab from the top of the screen and Manage my scheduled transfers from the slide-out menu. 20

21 23. Transfer funds to another financial institution To transfer funds to another financial institution, select the Transfer/Pay tab from the top of the screen and then click Pay Anyone. Enter your Factor2 Personal Icons when prompted (your Factor2 Personal Icons will only need to be selected once each Internet Banking session). Select which account you wish to debit, from the drop down menu, enter the BSB, account number and account name of the person you wish to transfer to, including a reference and transfer amount. If you have transferred to this account previously, you can select the account from the Payee list on the right hand side of the screen. The Reference will appear on your statement and will be sent with the transfer to the receiving financial institution. To set up a regular transfer or schedule the transfer for a future date, select the Schedule Payment link at the bottom of the page which will display the scheduled payment required fields. Select the date of your first payment, the frequency of the payments from the drop down list and the number of payments you wish to make or click Ongoing for ongoing payments. You can change your default debit account by selecting the Settings tab and then by selecting General Settings from the slide-out menu (refer to Section 19 Change the default debit account on my membership). The Description is your reference only and will not appear on the statement. Click the Create Payment/Set Schedule button to proceed with the transfer. Note If an account number is greater than 9 digits enter only the last 9 digits, for example: enter Charges for External transfers may apply; please refer to our Rates, Fees and Disclosure Documents section on our website. 21

22 23. Transfer funds to another financial institution (continued) Confirm the details of the transaction and click the Confirm button if correct or the Edit Payment link if you wish to modify the payment details. If you have set up the option to receive alerts, a confirmation will be sent to your nominated address (refer to Section 6 Change your Address or Internet Banking Alerts). To view your scheduled BPAYS and transfers, select the Scheduled Transfer/Pay tab from the top of the screen and Manage my scheduled transfers from the slide-out menu. 22

23 24. Make an International Money Transfer (IMT) To make an IMT, select the Transfer/Pay tab from the top of the screen and International from the slide-out menu. Enter your Factor2 Personal Icons when prompted (your Factor2 Personal Icons will only need to be selected once each Internet Banking session). You need to register for International Money Transfers, please call (within Australia), (overseas) or visit a branch. Once registered please ensure your residential and postal address are correct. These can be viewed by going to the Settings tab and selecting Member Details from the slide-out menu. If you wish to receive notifications for International Transfers ensure you ve entered a valid address and you have International Transfer ticked on the Notifications page. You can do this by selecting the Settings tab at the top of the page and Notifications from the slide-out menu and confirming these details (refer to Section 6 Change your Address or Internet Banking Alerts). 23

24 24. Make an International Money Transfer (IMT) (continued) Once the registration process has been completed and you have checked your residential and postal address, you can complete an International transfer by selecting the Transfer/Pay tab from the top of the page and then International from the slide-out menu. Select the country you wish to send money to the currency will default to the country s currency. If the country s currency is unavailable, select your desired currency. Enter the amount you wish to send (either the currency amount or AUD equivalent). Click on Request Quote. 24

25 24. Make an International Money Transfer (IMT) (continued) Once you ve selected Request Quote the International Transfer - Quote screen will appear. Please ensure you review the quote to check that all the details are correct. If you are happy with the quote click Continue to Transfer, alternatively select Another Quote and repeat the previous step. You will be taken to the International Transfer - Payment & Beneficiary page once you ve selected Continue to Transfer. Complete the payment details. Please ensure all required fields are complete before clicking Submit. Note Only Transaction Accounts that are not two or more to sign are available to select from Account to debit dropdown box. 25

26 24. Make an International Money Transfer (IMT) (continued) 26

27 24. Make an International Money Transfer (IMT) (continued) The International Transfer - Pre-Confirmation Screen will appear. Please review the information and where correct click Update Quote. If any details need to be amended click Cancel, make the necessary changes and re-submit. 27

28 24. Make an International Money Transfer (IMT) (continued) Once you ve clicked on Update Quote you will have 45 seconds to confirm your transfer by clicking on Confirm Transfer. If you ve opted in to receive notifications an will be sent to your nominated address containing the key transfer details, (refer to Section 6 Change your Address or Internet Banking Alerts). 28

29 24. Make an International Money Transfer (IMT) (continued) Once your transfer request is successful you can print the information displayed by clicking the Print icon located at the bottom left of the page or you can start another transfer. 29

30 25. Create and schedule Batch Payments Batch Payment processing is a function available in Internet Banking that allows you to set up, maintain and process batches of payments. Payment types include internal and external transfers. Batches can be created manually or by uploading CEMTEX (also referred to as ABA) files that have been generated externally by accounting software. Batch Payments functionality requires Factor2 authentication and payments are included in the Internet Banking daily transaction limits. Batch Payments processing is available to all members that have Internet Banking access and can be accessed from the Transfers/Pay Tab and selecting Business Banking from the slide-out menu in Internet Banking. For more information please refer to the Batch Payments Guide on our website. 30

31 26. View interest paid or received To view interest paid or received on your accounts in the current or previous financial year, select the Accounts tab at the top of the screen and Interest Details from the slide-out menu. Interest will not be displayed for closed accounts. You can view the current or previous year s interest details by clicking on the appropriate button. 31

32 27. Maintain an Investment To access this function select the Services tab from the top of the screen and Maintain Investment from the slide-out menu, enter your Factor2 Personal Icons when prompted (your Factor2 Personal Icons will only need to be selected once each Internet Banking Session). Provide your instructions for existing Term Investments at Maturity. You can advise us to either renew the Investment or withdraw the funds by transferring it to one of your nominated savings accounts. 28. View Insurance Products If you have arranged CGU Insurance cover with us, select the Accounts tab from the top of the screen and Insurance Products from the slide-out menu to view your Policy number and other policy details. 29. View your People Choice Lite Home Loans If you have a People s Choice Lite Home Loan with us, select the Accounts tab from the top of the screen and Lite Home Loans from the slide-out menu to view your People s Choice Lite Home Loan details. 30. Apply online To apply for Visa Checkout by Visa, a personal loan, a home loan, a credit card, or to receive/opt out of receiving invitations for credit card increases, select the Apply tab from the top of the screen and the appropriate option from the slide-out menu. Follow the instructions that appear on the screen. 32

33 31. Activate a new card Select the Services tab from the top of the screen and select Activate Card from the slide-out menu. Enter your card number and expiry date and click Activate. Your card will then be activated. Note You will need to visit your local People s Choice Credit Union branch if you wish to change your cards PIN number. 32. Secure Mailbox The Internet Banking Secure Mailbox allows you to send and receive messages in a secure environment to and from People s Choice Credit Union. To access your Secure Mailbox select the Services tab from the top of the screen and Mailbox from the slide-out menu. Enter your Factor2 Personal Icons when prompted (your Factor2 Personal Icons will only need to be selected once each Internet Banking session). Secure Mailbox works like any other service. 33

34 32. Secure Mailbox (continued) To view your messages click on the subject link of the message you would like to view. 34

35 32. Secure Mailbox (continued) To send a secure message to People s Choice Credit Union click on the New Message link. The New Message form will be displayed. Select an Enquiry Type from the drop down list, enter a relevant subject in the subject field and type your message in the message details section, click Send which is located on the bottom of the page to send your message to People s Choice Credit Union or Cancel to cancel sending message and return to the Secure Mail Inbox Page. We will respond to your message within 2 business days. If you require immediate assistance please contact us on weekdays 8am to 8pm or Saturdays 8.30am to 4.30pm (CST). You can also add attachments to your message. Attachments must be one of the following file types:.txt.pdf.doc.docx.xls.xlsx.jpg.jpeg.png.gif.bmp 35

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