BT Low Latency Management for Financial Markets

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "BT Low Latency Management for Financial Markets"

Transcription

1 Bringing it all together BT Low Latency Management for Financial Markets Increased reliance on electronic and algorithmic trading, combined with regulatory and structural changes, has accelerated the pace of overall trade messaging rates in 2007 and Computerised trading goes by many names, including programmatic, automated, algorithmic, black-box and model-driven trading. The computer software chooses what to trade and how to trade, while the human will set and modify the parameters and behaviour of the application. More than 50% of business on the New York Stock Exchange (NYSE) in 2007 was generated by computers. The result for Financial Markets companies is the need to receive this increasing volume of data over the lowest latency infrastructure possible. This has led to the push for lower latency of Market Data and Trade Execution coupled with state of the art monitoring and optimisation solutions to provide a line of sight and superior intelligence across critical infrastructure. BT s Low Latency Management Professional Services Package responds directly to the key challenges faced by our Financial Markets customers by providing a dedicated team of experts to measure, analyse and optimise an organisations network infrastructure for high frequency trading to manage low and deterministic latency

2 BT Low Latency Management for Financial Markets Latency refers to the amount of time it takes for a packet of data to get from one designated point to another. Latency affects the distribution of market data, processing financial messages, making trading decisions and communicating with an exchange. What are the challenges? Maintaining competitive position in a difficult global climate Volatile market conditions and concerns about the global economic slowdown, with sharp falls in Financial Markets share prices, have created uncertainty. Along with these conditions, speed of execution is the cornerstone of the financial markets with the difference between success and failure of a latency sensitive trading strategy being a matter of microseconds. As a result, the ability to rapidly process, analyse and react to the volumes of data is a critical component of an organisations competitive advantage. 1 In 2008, 16% of all institutional equity commissions are exposed to latency risk, totalling $2 billion in revenue. TABB Group estimates that if a broker s electronic trading platform is 5 milliseconds behind the competition, it could lose at least 1% of its flow; that s $4million in revenues per millisecond. Up to 10 milliseconds of latency could result in at least a 10% drop in revenues. Growth in the adoption of electronic and algorithmic trading With the advances in moving trades from high touch to low touch and now to fully automated, coupled with high frequency direct market access, increased hedge fund and derivative trading, the drive towards exceptional volumes of electronic trading remains unstoppable. Additionally, the complexity and improvement of trading algorithms is driving significant investment in technology. Whilst it is estimated that the spend on market data infrastructure will remain flat, there is specific focus on making informed investment choices to drive business improvement in high frequency trading groups. To do this, companies need to understand where data acceleration technologies, such as direct market data feeds, event stream processors and low latency messaging, fits into their infrastructure to maximise their investment Deterministic Latency Organisations must balance where and how they invest in their high-speed, low latency infrastructures as they have to be certain that the data they transmit will reach its destination, as quickly and as consistently as possible. In addition, more and more customers are expecting consistent delivery and execution of their trades. 2 If a system runs with only 9 milliseconds of latency 98% of the time but if during the remaining 2% of the time it is running seconds instead of milliseconds behind the market, all the profits that were otherwise generated may be lost. The Solution Financial Markets companies need a real-time latency monitoring and optimisation solution so they can draw benefit from having insight of critical trading environments. How can BT help? BT s Low Latency Management Package clearly explains the benefits of particular technologies and approaches, leveraging the existing BT Radianz portfolio, brand and experience aligned with BT Professional Services. The engagement will enable Financial Markets organisations to understand their network to microsecond granularity and ensure it is optimised for low and predictable latency. BT and the financial services industry BT is one of the world s leading providers of networked IT services to the global financial community. Addressing the unique requirements of this sector, BT has more than 25 years of experience providing specially developed products and services for the financial industry. Following the acquisition of Radianz in 2005, BT has further developed a reputation for creating solutions that help Financial Services organisations increase revenues, reduce costs and improve service to their customers In terms of capability in the FS Sector, BT has the following capabilities: More than 2000 financial services industry experts. Currently, over 1,000 BT Professional Services consultants are working with major financial services around the globe. Operates the Radianz Shared Market Infrastructure supporting over 10,400 financial sites around the world including access to 550 trading applications from 256 of world s leading content providers. Operates The Agile Bank a state of the art facility where retail banks can experience the latest customer service interactions. It links the home with the branch and the enterprise. Leaders in converged trading platforms, used by more than 60,000 traders in over 800 trading firms across 51 countries 1 in 3 traders worldwide use a BT trading system turret. The world s top 10 global stock exchanges depend on BT infrastructure. The world s top 50 global broker-dealers depend on BT infrastructure. 48 of the world s top 50 asset managers depend on BT infrastructure. 44 of the world s top 50 global hedge funds depend on BT infrastructure. The world s top 10 global fixed income securities firms use BT infrastructure. 1. TABB Report The Value of a Millisecond: Finding the Optimal Speed of a Trading Infrastructure, April TABB Report Trading at Light Speed: Analysing Low Latency Market Data Infrastructure, March

3 The BT Low Latency Management Professional Services Package The Benefits of BT Low Latency Management Speed is the cornerstone of the financial markets with regards to the execution of trades and BT understands that the difference between the success and failure of a latency sensitive trading strategy can be a matter of milliseconds or microseconds. By leveraging BT s Low Latency Professional Services Package, an organisation can expect the following benefits: BT leverages Corvil, a leading, global capital markets latency management innovator to deliver microsecond granularity network latency monitoring and base-lining. BT Professional Services will perform detailed analysis and make recommendations for optimising an organisations trading infrastructure in support of the growing trend towards low latency and electronic trading. Combining high-performance connectivity of the leading financial services market with BT expertise provides you with a fully managed, continuous improvement programme to ensure you stay ahead in the latency arms race. We deliver a best in class service to ensure your network is optimal to support high frequency trading; we rapidly troubleshoot, offer fixes and optimise which delivers maximum business benefit to you. Reduced & predictable latency A reduction in the number of milliseconds in your trade cycle to gain advantage over competitors. This will help you become a dominant player in the Financial Markets Visualisation of your network BT provide global network visibility for critical trading environments and provide organisations with visibility of where companies need to focus their reduced IT expenditure in order to achieve trading targets and reduce latency A dedicated team of expert analysts monitoring microsecond granularity and latency in near-real time to ensure your network is optimised for electronic trading Improved fill to cancel ratios and assistance in generating more revenue from trades by ensuring you remain at front-of-queue when executing trades Provides organisations with a latency baseline With the ability to report on the performance of the Market data and transactional order flow, this enables BT (leveraging Corvil technology) to optimise infrastructure within your environment to allow faster data flow and reduced latency Provides pro-active problem identification and resolution and allows organisations to access best of breed and new technology faster. 3

4 The Low Latency Management Process This engagement leverages CorvilNet, the latency management system from Corvil and is based on the ITIL best practice Continual Service Improvement approach. This provides a framework to collect meaningful data, analyse this data to identify trends and issues, present the information for prioritisation and agreement and implement the recommended improvements. Level One: Low Latency Requirements Workshop (1-2 days) A high level engagement culminating in a oneday workshop between key stakeholders and experienced Corvil and BT consultants will help you understand how to improve latency in your organisation. The workshop aims to expand or validate your current understanding of the benefits of the Low Latency Management proposition as well as document your business requirements and network issues you wish to measure and analyse from a latency perspective. The outcome Statement of work which includes: Assessment of your requirements and strategic objectives Identification of Low Latency trading priority areas Recommendations to key stakeholders. Begin your Professional Services Package by completing a checklist on your current latency performance to identify the most appropriate starting point for the remainder of the engagement. The checklist does not require technical input and should be completed by the CXO or business sponsor who is aware of the current latency performance and issues. There are two levels of the engagement and your BT Account Manager will recommend the most suitable after an analysis of your requirements. These levels address the key challenges faced by organisations reliant on electronic and algorithmic trading. Each level draws on BT s wider business consultancy approach and provides support to your organisation throughout the full project lifecycle. Inputs Activities Typical Outputs Agreement of scope and objectives with customer CXO or equivalent business sponsor / lead Information from data gathering Initial checklist completed Data gathering and scoping with operational heads and functional managers Workshop with operational heads and functional managers Analysis of key information: Issue analysis Requirements capture Definition of the statement of work Success criteria discussion Understanding the network topology to identify where to install the CorvilNet devices Presentation of high level recommendations to key stakeholders Information gathered for workshop Common understanding of organisations strategic approach to Low Latency trading, benefits of action and of strategic objectives Identification of low latency trading priorities and production of vision roadmap Client proposal / statement of work developed for next options Agree the next steps i.e. arrange the next level analysis phase and set up future meetings with key stakeholders 4

5 Level Two: Low Latency Measurement, Analysis and Optimisation (Approximately 4 weeks) When considering how to reduce latency, the first step is to measure it. BT will provide a critical line of sight through CorvilNet. We will audit, measure and baseline the real time latency of your end-to-end trade cycle. This may be for your highest volume exchanges, your proprietary trading desks or your most critical Direct Market Access (DMA) customers. BT will work closely with you to leverage the granular measurement output. With the ability to identify latency in the trade cycle and act upon it; proactively diagnose potential capacity challenges, instantly see if a component fails or is affecting trade cycle performance, this level of engagement provides a more exhaustive and technical and physical assessment of your organisation s latency. BT Professional Services will leverage the results from the measure and analysis phase and report the recommendations in order to optimise the latency. A full improvement programme will be developed in order to achieve the benefits expected. This level will leverage state of the art technology and supporting processes and provide recommended improvements to ensure your trading environment is best in class. Inputs Activities Typical Outputs Agreement of scope and objectives with customer CXO or equivalent business sponsor / lead Client proposal / statement of work signed off by client Initial latency performance metrics captured Completed analysis and measurement using CorvilNet Completion of measurement and analysis CorvilNet will be deployed onto the customer s network in order to monitor and measure realtime and end to end network latency with microsecond granularity; visualise spikes and potential packet loss; understand latency trends and network / application behaviour under pressure from increasing traffic volumes Analysis of the CorvilNet data and results Discussion with client contacts to discuss initial results Collation of report showing the results and high level benefits and recommendations Project planning and scoping of the recommendations into an Implementation Plan Return on Investment for the business case Impact analysis i.e. understanding the impacts of any improvements / recommendations on the business Vision roadmap to ensure common understanding of scope, timelines Initial latency performance metrics captured Business benefits metrics analysis The identification of latency hotspots and areas of further improvement for the customer Analysis report / presentation on the client s latency outlining high level recommendations Programme plan for typical deployment created and validated Benefits management Statement of work / proposal completed outlining all the recommendations for implementation Presentation of programme to senior stakeholders N.B. An extended Professional Services engagement may be required to deliver and implement a full business improvement programme post the level two stage of this package. 5

6 The Outcome BT will be able to make targeted recommendations on how you can reduce latency and also how to implement the improvements in order to optimise your network infrastructure for low and consistent latency. The key deliverables of the Low Latency Management Professional Service Package typically include: Statement of work outlining the measurement and analysis of the client s latency with clear success criteria Latency analysis report highlighting the hotspots and recommendations to optimise the latency Development of high level business case to senior stakeholders Initiation of a full Implementation programme of recommendations aligned with benefits realisation and reassessment of the latency. There are specific tools and solutions that can be chosen to best meet your organisation s requirements, depending on your situation and the work done during the Professional Services Package process. Case study: Large Global Investment Bank Corvil teamed with BT to deliver a best-in-class solution for automatic and continuous monitoring, analysing and optimising of a large global Investment Banks network for low-latency. The global deployment within the investment banks network covers LAN and WAN facilities in three different continents and represents one of the most comprehensive low latency networking projects in the market to date. In today s electronic trading environments, a latency reduction measured in microseconds can offer a significant competitive advantage. Traditional network instrumentation, analytics and optimisation technologies are not able to meet the low-latency demands of these environments where every microsecond matters. CorvilNet is specifically designed to monitor, analyse and optimise the network against ultra low (microsecond) latency objectives, including those on market information feeds. With the CorvilNet Latency Management System, network administrators can proactively specify the latency objectives of the network in terms of meaningful objectives and automatically and continuously monitor the network for compliance against those baselines. If latency violations occur, CorvilNet immediately alarms, performs a smart packet capture for deep forensics and provides recommendations for network optimisations to re-establish performance in line with expectations. Additionally, with CorvilNet, a network administrator can easily measure the headroom available for market surges, traffic growth, or the impact of new applications on the network. We are pleased that this client has selected Corvil for latency management and optimization of their network infrastructure, said Donal Byrne, CEO of Corvil. We look forward to working with this global investment bank and BT GFS teams to maximally exploit the benefits of having superior latency information and performance to achieve trading advantage. 6

7 Status Checklist The following questions will help determine the most effective starting point for a BT Low Latency Management engagement with your organisation. Please answer Yes, No, or Partially by checking the appropriate box. You can then total your answers in the summary section, which will give you an indication of your current status. 1. Customer Fit & Profile What sort of Financial Markets organisation are you? Execution Venue Broker Dealer Hedge Fund Market Data Provider Service Provider Investment Bank Other Do you believe that lowering the latency within your algorithmic trading would increase your revenue generating capability? Are you able to directly correlate latency improvement against your key business metrics? 2. Latency Challenges a) Measurement Do you believe there is room for improvement in how you monitor your latency sensitive trading environments? Are you aware of the difference that a latency improvement could make to your business? Have you experienced challenges in measuring your network latency? Is latency optimisation a key consideration for your organisation? Are you aware of known / perceived performance issues relating to your network latency? b) Monitoring & Optimisation Are you aware of Latency measurement and analysis tools and vendors in the market? Are you interested in the development and implementation of business improvements and recommendations in order to optimise your network latency? Have you considered deploying analytical probes on your network? In what environments are you considering latency monitoring and measurement? Low Latency datacentre Ethernet WAN Other technologies i.e. VoIP, Telepresence c) Commercial Are you interested in hearing more about BT s Low Latency Management Professional Services Package? Have you heard of Corvil s capabilities with latency monitoring and optimisation with its CorvilNet solution? 7

8 Why BT? BT has been providing networked and IT services to the financial services industry for over 25 years BT Global reach: MPLS can now be reached from 168 countries, 116 of them with Native IP from over 1,250 PoPs BT runs Europe s largest communications research facility, The Agile Bank, at Adastral Park, a state-of-the-art facility where retail banks can experience the latest customer service applications BT has a global Professional Services practice with over 10,000 full-time, qualified IT practitioners and consultants BT Global Services is a market leader in providing Secure Networking consultancy and solutions, with a security practice with over 1,400 full-time, qualified IT practitioners and consultants. BT has been identified by Gartner as a full service provider of Business Continuity solution capabilities BT manages operational risk for a global networked IT infrastructure. Our major strengths are in risk assessment, control and risk treatments in the ICT arena BT is trusted to run mission critical networks for high security organisations such as the Ministry of Defence BT runs Visa s CEMEA transaction network which processes 100 million transactions every day BT has over 20million retail customers and therefore significant experience and expertise in delivering solutions and support SME customers. Further Considerations BT offers Professional Services engagements in Rapid Site Provision and Multi-channel Optimisation, Security, Unified Communications and Collaboration and Work Anywhere. Some examples of other services we offer: Data centre virtualisation and consolidation reduces capital costs by removing unneeded equipment. Running costs of the reduced estate, such as power supply and air conditioning, can be lowered and existing equipment runs more efficiently BT s Sustainability Practice has developed the Carbon Impact Assessment to systematically analyse the carbon footprint of a company. The Assessment provides a clear view of organisations biggest challenges in reducing energy consumption and how IT can be used to address them Collaborative working tools can contribute to the success of your business by improving team efficiency and productivity, and lowering infrastructure costs in terms of buildings and rooms as employees can communicate more effectively and efficiently without the need for face to face interaction When thinking about payments and transactions solutions it may also be a time to consider critical operational risk such as security of networks and identity management maturity. Business continuity practices are also vital to protect brand image and reputation What next? We can take you through the benefits and implications that would directly affect your organisation. In addition, we can help to build tangible examples that are more valuable to your business stakeholders. Contact your BT Account Manager to arrange a meeting and discuss collaborative working in more detail. Other BT Contacts include: Joanne Kinsella Head of Market Infrastructure ) About Corvil Corvil, leader in electronic trading and market data latency management, was founded in 2000 and operates from New York, London and Dublin. The company s global client base encompasses electronic traders, major market centres, alternative liquidity destinations and service providers including market data, network/hosting and platforms. Recognised as a technology innovator in latency management, Corvil s products offer a complete solution for enhancing electronic trading, execution and market data including SLA (service level agreement) compliance, performance monitoring, event troubleshooting and infrastructure optimization. For more information on Corvil, please visit Offices worldwide The telecommunications services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc s respective standard conditions of contract. Nothing in this publication forms any part of any contract. British Telecommunications plc 2008 Registered office: 81 Newgate Street, London EC1A 7AJ Registered in England No PHME

BT Payments and Transactions Professional Services Package for Merchant Acquiring

BT Payments and Transactions Professional Services Package for Merchant Acquiring Bringing it all together BT Payments and Transactions Professional Services Package for Merchant Acquiring The payments landscape is a changing one, characterised by globalisation, regulation, new technology

More information

BT Contact Centre Efficiency Quick Start Service

BT Contact Centre Efficiency Quick Start Service BT Contact Centre Efficiency Quick Start Service The BT Contact Centre Efficiency (CCE) Quick Start service enables organisations to understand how efficiently their contact centres are performing. It

More information

BT Quick Starts for Retail Banking Customers

BT Quick Starts for Retail Banking Customers BT Quick Starts for Retail Banking Customers An overview of BT s Quick Start services The retail banking industry continues to be heavily influenced by national and international issues including tax regimes,

More information

BT Advise Connect. Delivering intelligent network capability around the globe. BT Connect IQ Quick Start. BT Advise

BT Advise Connect. Delivering intelligent network capability around the globe. BT Connect IQ Quick Start. BT Advise BT Advise Connect Delivering intelligent network capability around the globe BT Connect IQ Quick Start BT Advise BT Connect IQ Quick Start In today s complex market, the network and delivery of network

More information

Making Contact Centres Efficient. Meet the needs of your customers and your business

Making Contact Centres Efficient. Meet the needs of your customers and your business Making Contact Centres Efficient Meet the needs of your customers and your business Customers are different these days Customers today are far more demanding than five years ago. They expect you to be

More information

BT Unified Trading communication. The Future Delivered

BT Unified Trading communication. The Future Delivered BT Unified Trading communication The Future Delivered BT Unified Trading With BT Unified Trading, BT has set the benchmark for the next decade by bringing to market a powerful, cost-effective, software-based

More information

The butterfly effect. How smart technology is set to completely transform utilities

The butterfly effect. How smart technology is set to completely transform utilities How smart technology is set to completely transform utilities An era of unprecedented change Utility companies operate in one of the most complex, high profile, regulated and politically charged sectors.

More information

Cisco Unified Communications and Collaboration technology is changing the way we go about the business of the University.

Cisco Unified Communications and Collaboration technology is changing the way we go about the business of the University. Data Sheet Cisco Optimization s Optimize Your Solution using Cisco Expertise and Leading Practices Optimizing Your Business Architecture Today, enabling business innovation and agility is about being able

More information

BT Connect Optimisation

BT Connect Optimisation BT Connect BT Connect Optimisation Take control of your critical business applications performance for more network efficiency and productivity A key part of ensuring your IT infrastructure operates efficiently

More information

Logicalis Unified Communications and Collaboration. Collaborate anytime, anywhere, on any device

Logicalis Unified Communications and Collaboration. Collaborate anytime, anywhere, on any device Logicalis Unified Communications and Collaboration Collaborate anytime, anywhere, on any device Logicalis Unified Communications and Collaboration Solutions & Services Are you struggling to support today

More information

BT Unified Trading collaboration

BT Unified Trading collaboration BT Unified Trading collaboration Today s markets are facing unprecedented challenges & demands In order to survive and flourish in today s harsh economic climate firms need to enable better collaboration

More information

S o l u t i o n O v e r v i e w. Optimising Service Assurance with Vitria Operational Intelligence

S o l u t i o n O v e r v i e w. Optimising Service Assurance with Vitria Operational Intelligence S o l u t i o n O v e r v i e w > Optimising Service Assurance with Vitria Operational Intelligence 1 Table of Contents 1 Executive Overview 1 Value of Operational Intelligence for Network Service Assurance

More information

A strategic approach to fraud

A strategic approach to fraud A strategic approach to fraud A continuous cycle of fraud risk management The risk of fraud is rising at an unprecedented rate. Today s tough economic climate is driving a surge in first party fraud for

More information

Class of Service. For Guaranteed Network Performance. This white paper explores how you can plan a CoS strategy

Class of Service. For Guaranteed Network Performance. This white paper explores how you can plan a CoS strategy BT Compute.Networks Servicesthat thatthink adapt BT Connect. Class of Service For Guaranteed Network Performance This white paper explores how you can plan a CoS strategy Author: Brendan McMorrow, BT Market

More information

Benchmarking VoIP Performance Management

Benchmarking VoIP Performance Management Benchmarking VoIP Performance Management March 2008 Page 2 Executive Summary Aberdeen surveyed 159 organizations to identify best practices for managing Voice over Internet Protocol (VoIP). This report

More information

Moving to a new dimension of networks. Connect IQ: evaluator

Moving to a new dimension of networks. Connect IQ: evaluator Moving to a new dimension of networks Connect IQ: evaluator Welcome to Connect IQ evaluator We begin the journey into the new network dimension with the BT Connect IQ evaluator. This is a complimentary

More information

A Ready Business has total visibility and control. Seamlessly manage your global telecommuncations in a secure environment

A Ready Business has total visibility and control. Seamlessly manage your global telecommuncations in a secure environment A Ready Business has total visibility and control Seamlessly manage your global telecommuncations in a secure environment 2 We live in a world of rapid and unpredictable change 22% Only 22% of businesses

More information

Cisco Remote Management Services for Financial Services

Cisco Remote Management Services for Financial Services Cisco Remote Management Services for Financial Services The global financial services industry continues to evolve to adjust to a shifting market landscape and increased customer expectations. With demand

More information

Connecting things. Creating possibilities. A point of view

Connecting things. Creating possibilities. A point of view Connecting things. Creating possibilities. A point of view Is the next technological revolution already here? The Internet of Things is already transforming our daily lives, our health, education and businesses.

More information

Leveraging the Private Cloud for Competitive Advantage

Leveraging the Private Cloud for Competitive Advantage Leveraging the Private Cloud for Competitive Advantage Introduction While it is universally accepted that organisations will leverage cloud solutions to service their IT needs, there is a lack of clarity

More information

USING THE CLOUD FOR BUSINESS TRANSFORMATION AVAYA CLOUD SOLUTIONS DELIVERED BY BT WHOLESALE

USING THE CLOUD FOR BUSINESS TRANSFORMATION AVAYA CLOUD SOLUTIONS DELIVERED BY BT WHOLESALE 1 USING THE CLOUD FOR BUSINESS TRANSFORMATION 2 Using the cloud for business transformation Life is tough out there. As one of our valued Avaya channel partners, we want to make it easier for you. We realise

More information

Telecoms: Migration to the Cloud?

Telecoms: Migration to the Cloud? Telecoms: Migration to audit consulting strategy management integration implementation support Author Jonathan Sharp Sales & Marketing Director Britannic Technologies Telecoms: Migration to Realise the

More information

BT Managed Mobility Expenses. Complete visibility and control to reduce your mobile communication costs

BT Managed Mobility Expenses. Complete visibility and control to reduce your mobile communication costs BT Managed Mobility Expenses Complete visibility and control to reduce your mobile communication costs The challenge of spiralling mobility costs Many organisations are struggling to control rising mobility

More information

Transformational Managed Network Services

Transformational Managed Network Services Transformational Managed Network Services Accelerating your transformation to an IP world. Accenture Publishing Solutions 1 The Challenge Enterprises today are finding it increasingly difficult to reconcile

More information

NetVision. NetVision: Smart Energy Smart Grids and Smart Meters - Towards Smarter Energy Management. Solution Datasheet

NetVision. NetVision: Smart Energy Smart Grids and Smart Meters - Towards Smarter Energy Management. Solution Datasheet Version 2.0 - October 2014 NetVision Solution Datasheet NetVision: Smart Energy Smart Grids and Smart Meters - Towards Smarter Energy Management According to analyst firm Berg Insight, the installed base

More information

BT Hosted IPT (VoIP)

BT Hosted IPT (VoIP) BT Hosted IPT (VoIP) What is Convergence? Currently, we see applications on distinct technologies Voice PBX / ISDN / PSTN Data LAN / WAN Video Dedicated VC link What is Convergence? Currently, we see applications

More information

This paper sets out the challenges faced to maintain efficient markets, and the actions that the WFE and its member exchanges support.

This paper sets out the challenges faced to maintain efficient markets, and the actions that the WFE and its member exchanges support. Understanding High Frequency Trading (HFT) Executive Summary This paper is designed to cover the definitions of HFT set by regulators, the impact HFT has made on markets, the actions taken by exchange

More information

Journey to 3rd Platform Digital Customer Experience

Journey to 3rd Platform Digital Customer Experience Vendor Spotlight Journey to 3rd Platform Digital Customer Experience Sponsored by: Genesys Telecommunications Laboratories Jason Andersson May 2014 COMPETING ON THE 3RD PLATFORM The ICT industry is in

More information

Exceed customer expectations

Exceed customer expectations BT and Avaya Exceed customer expectations Customers expect easy access to your services wherever they are, at any time, through any device. Their expectations are high, but organisations need to be careful

More information

BT for Retail. Supply chain solutions for omni-channel success

BT for Retail. Supply chain solutions for omni-channel success BT for Retail Supply chain solutions for omni-channel success While customer experience rightly gets a lot of attention, the forgotten front of omni-channel retailing is the supply chain. It is here that

More information

BEST PRACTICES RESEARCH

BEST PRACTICES RESEARCH 2013 Frost & Sullivan 1 We Accelerate Growth Product Line Strategy Award Network Recorder and Traffic Visibility Global, 2013 Frost & Sullivan s Global Research Platform Frost & Sullivan is in its 50th

More information

BT BUSINESS PARTNER SALES.

BT BUSINESS PARTNER SALES. BT BUSINESS PARTNER SALES. INTERESTED IN BECOMING A BT BUSINESS PARTNER? PARTNER SALES PROPOSITION 2014/15. ADDING VALUE EXTENDING REACH. Look at this great proposition. CONTENTS. 1. BT BUSINESS PARTNER

More information

The rise of the hybrid network model

The rise of the hybrid network model The rise of the hybrid network model Hybrid networks offer the promise of greater flexibility and capacity, improved application performance and cheaper price points than traditional Wide Area Networks

More information

Accenture Sustainability Performance Management. Delivering Business Value from Sustainability Strategy

Accenture Sustainability Performance Management. Delivering Business Value from Sustainability Strategy Accenture Sustainability Performance Management Delivering Business Value from Sustainability Strategy Global executives are as committed as ever to sustainable business. Yet, executing a sustainability

More information

LCS Quick Start Service

LCS Quick Start Service BT s Quick Start service is a set of engagements that will enable you to deploy Microsoft Office Live Communications Server 2005 (LCS) into your network, providing an enterprise-grade, real-time communication

More information

Integrated Sales and Operations Business Planning for Chemicals

Integrated Sales and Operations Business Planning for Chemicals Solution in Detail Chemicals Executive Summary Contact Us Integrated Sales and Operations Business Planning for Chemicals Navigating Business Volatility Navigating Volatility Anticipating Change Optimizing

More information

Cisco Bandwidth Quality Manager 3.1

Cisco Bandwidth Quality Manager 3.1 Cisco Bandwidth Quality Manager 3.1 Product Overview Providing the required quality of service (QoS) to applications on a wide-area access network consistently and reliably is increasingly becoming a challenge.

More information

THE 7 STEPS TO A SUCCESSFUL CRM IMPLEMENTATION DEPLOYING CRM IN THE NEW ERA OF CONNECTED CUSTOMERS

THE 7 STEPS TO A SUCCESSFUL CRM IMPLEMENTATION DEPLOYING CRM IN THE NEW ERA OF CONNECTED CUSTOMERS THE NEW ERA OF ABOUT THE AUTHOR Paul Rogers is the Head of Customer Experience and CRM within HCL s Applications Division. Based in London, Paul is responsible for leading HCL s CRM consulting and technology

More information

Understanding the impact of the connected revolution. Vodafone Power to you

Understanding the impact of the connected revolution. Vodafone Power to you Understanding the impact of the connected revolution Vodafone Power to you 02 Introduction With competitive pressures intensifying and the pace of innovation accelerating, recognising key trends, understanding

More information

PROJECT MANAGEMENT SURVEY

PROJECT MANAGEMENT SURVEY INDUSTRY TRENDS PROJECT MANAGEMENT SURVEY JANUARY 2015 Introduction 2015 will continue to see organisations across all sectors facing one of the most competitive, challenging and changing corporate environments

More information

BT for Regulatory Compliance. Meeting the needs of an increasingly regulated environment

BT for Regulatory Compliance. Meeting the needs of an increasingly regulated environment BT for Regulatory Compliance Meeting the needs of an increasingly regulated environment 2 BT for Regulatory Compliance For financial institutions, adapting to an increasingly regulated environment means

More information

Networking Solutions for the Financial Trading Industry. Networking Solutions for the Financial Trading Industry

Networking Solutions for the Financial Trading Industry. Networking Solutions for the Financial Trading Industry Networking Solutions for the Financial Trading Industry 1 Table of contents The financial markets ecosystem 1 Challenges facing financial companies involved in market trading 4 How a communications service

More information

BT Connect Optimisation

BT Connect Optimisation BT Connect Optimisation Govern performance of the network BT Connect Networks that think BT Connect Optimisation based on Ipanema technology is a fully managed service and is part of the Connect Applications

More information

Fujitsu in Energy & Utilities

Fujitsu in Energy & Utilities Fujitsu in Energy & Utilities shaping tomorrow with you Winds of Change The pace of change in the energy and utilities industries is increasing rapidly. Pressure is coming from all sides: Regulatory compliance

More information

Digital Strategy. Digital Strategy. 2015 CGI IT UK Ltd. Digital Innovation. Enablement Services

Digital Strategy. Digital Strategy. 2015 CGI IT UK Ltd. Digital Innovation. Enablement Services Digital Strategy Digital Strategy Digital Innovation Enablement Services 2015 CGI IT UK Ltd. Contents Digital strategy overview Business drivers Anatomy of a solution Digital strategy in practice Delivery

More information

Connect Intelligence. Performance intelligence for your application delivery chain. BT Connect Networks that think

Connect Intelligence. Performance intelligence for your application delivery chain. BT Connect Networks that think Connect Intelligence Performance intelligence for your application delivery chain BT Connect Networks that think Connect Intelligence is a managed service from BT based upon Compuware Technology that provides

More information

Simwood Carrier Ethernet

Simwood Carrier Ethernet Simwood Carrier Ethernet Simwood Carrier Ethernet is a high security, low latency means to connect sites or services either point-to-point or as a mesh. We use a number of technologies on top of our own

More information

White. Paper. The Application Deluge and Visibility Imperative: How to ensure network performance for your business-critical applications

White. Paper. The Application Deluge and Visibility Imperative: How to ensure network performance for your business-critical applications White Paper The Application Deluge and Visibility Imperative: How to ensure network performance for your business-critical applications By Bob Laliberte, Senior Analyst November 2013 This ESG White Paper

More information

DISRUPT REIMAGINE REINVENT YOUR BUSINESS

DISRUPT REIMAGINE REINVENT YOUR BUSINESS Page 1 DISRUPT REIMAGINE REINVENT YOUR BUSINESS Insight, Intelligence, Innovation. Introduction to ibe February 2015 Page 2 IBE PART OF BE GROUP Be Group is a leading consulting and ICT provider for the

More information

BT Assure Threat Intelligence

BT Assure Threat Intelligence BT Assure Threat Intelligence Providing you with the intelligence to help keep your organisation safe BT Assure. Security that matters At all times, organisations are vulnerable to all kinds of cyber attacks

More information

Contact Central OnDemand

Contact Central OnDemand Contact Central OnDemand A CRM solution without the risk of capital investment Contact Central OnDemand Benefits 2 Sales 4 Service 5 Marketing 6 Analytics 7 Why BT? 8 CRM without risk Rapid start-up, swift

More information

Service Catalogue. Inside

Service Catalogue. Inside Service Catalogue This catalogue provides an overview of Xceed Group s main services and areas of expertise. Our people, tools & processes underpin these propositions and capabilities and enable us to

More information

Technology Enabling Business

Technology Enabling Business Technology Enabling Business About NYSE Technologies A division of NYSE Euronext (NYX), NYSE Technologies is a leader in providing innovative software, market data products and data management applications,

More information

BT for Financial Services. Payments. A forward-thinking approach to get ahead of payment trends

BT for Financial Services. Payments. A forward-thinking approach to get ahead of payment trends BT for Financial Services Payments A forward-thinking approach to get ahead of payment trends The future of payments is communications Communications has changed the world of payments. Customers and clients

More information

Unified Communications. The Technologies, Features & Benefits

Unified Communications. The Technologies, Features & Benefits Unified Communications The Technologies, Features & Benefits Unified Communications 2 Table of Contents Executive Summary 2 Introduction 3 What s Trending? 4 Workforce Mobility 4 Desktop Virtualisation

More information

Smart Ingest Solution for Telecommunications

Smart Ingest Solution for Telecommunications Smart Ingest Solution for Telecommunications White Paper Author: Ben Woo Neuralytix, Inc. Doc#: 194292 Published: 2/24/2014 Last Update: 2014 Neuralytix, Inc. and/or its affiliates. All rights reserved

More information

Maximising supply chain throughput with existing infrastructure

Maximising supply chain throughput with existing infrastructure Maximising supply chain throughput with existing infrastructure Improve customer service without capital outlay 1 the CHALLENGE SUPPLY CHAIN AND LOGISTICS Increasing global complexity and uncertainty is

More information

The Mandate for Lights-Out IT Management

The Mandate for Lights-Out IT Management The Mandate for Lights-Out IT Management By Jim Metzler, Cofounder, Webtorials Editorial/Analyst Division Introduction Businesses on a worldwide basis are under increasing competitive pressure to become

More information

HIGH VELOCITY VOLUME COMPLEXITY. Addressing the challenges of Big Data in FX

HIGH VELOCITY VOLUME COMPLEXITY. Addressing the challenges of Big Data in FX HIGH VELOCITY VOLUME COMPLEXITY Addressing the challenges of Big Data in FX The big data challenges that face traders in foreign exchange are the sheer volume of trading, amount of data and number of execution

More information

Getting the Most Out of Your Existing Network A Practical Guide to Traffic Shaping

Getting the Most Out of Your Existing Network A Practical Guide to Traffic Shaping Getting the Most Out of Your Existing Network A Practical Guide to Traffic Shaping Getting the Most Out of Your Existing Network A Practical Guide to Traffic Shaping Executive Summary As organizations

More information

Digital Customer Experience

Digital Customer Experience Digital Customer Experience Digital. Two steps ahead Digital. Two steps ahead Organizations are challenged to deliver a digital promise to their customers. The move to digital is led by customers who are

More information

Enhanced Portfolio Management in uncertain times

Enhanced Portfolio Management in uncertain times Enhanced Portfolio Management in uncertain times How businesses can generate and protect value through enhanced, risk return techniques improving portfolio and capital allocation decisions Contents Executive

More information

Isolating the real merits of fully outsourced hosting and FX connectivity services

Isolating the real merits of fully outsourced hosting and FX connectivity services Isolating the real merits of fully outsourced hosting and FX connectivity services Opportunities in FX trading are enormous, but the risks are also considerable. In the current low volatility environment,

More information

BT Unified Trading service and support. Enabling mission critical communication, collaboration and compliance

BT Unified Trading service and support. Enabling mission critical communication, collaboration and compliance BT Unified Trading service and support Enabling mission critical communication, collaboration and compliance With BT, I get access to a whole team of experts, all backed by great project management. The

More information

Cisco TelePresence Select Operate and Cisco TelePresence Remote Assistance Service

Cisco TelePresence Select Operate and Cisco TelePresence Remote Assistance Service Cisco TelePresence Select Operate and Cisco TelePresence Remote Assistance Service Cisco TelePresence Select Operate allows customers to make full use of the benefits of the Cisco TelePresence solution,

More information

Cisco Network Optimization Service

Cisco Network Optimization Service Service Data Sheet Cisco Network Optimization Service Optimize your network for borderless business evolution and innovation using Cisco expertise and leading practices. New Expanded Smart Analytics Offerings

More information

1 What does the 'Service V model' represent? a) A strategy for the successful completion of all service management projects

1 What does the 'Service V model' represent? a) A strategy for the successful completion of all service management projects 1 What does the 'Service V model' represent? a) A strategy for the successful completion of all service management projects b) The path to Service Delivery and Service Support for efficient and effective

More information

BT One. Analyst and consultant update, September 2012. BT One. Communications that unify 1

BT One. Analyst and consultant update, September 2012. BT One. Communications that unify 1 BT One Analyst and consultant update, September 2012 BT One. Communications that unify 1 BT One Agenda Introductions Neil Sutton Vice President Global Portfolio BT One Overview Andrew Small Vice President

More information

Optimise. Achieving the perfect reward and benefits programme

Optimise. Achieving the perfect reward and benefits programme Is your reward and benefits strategy fit for purpose? Over the last few years the turbulent UK economy, coupled with a constant stream of legislation and regulation when it comes to pensions, reward and

More information

Telecom Management: Illustrating Business Value to the C-Suite. Sponsored by:

Telecom Management: Illustrating Business Value to the C-Suite. Sponsored by: Telecom Management: Illustrating Business Value to the C-Suite Sponsored by: Telecom Management: Illustrating Business Value to the C-Suite TELECOM MANAGEMENT Telecom management is the business practice

More information

IT Operations Management. Intelligent. Integrated. Innovative.

IT Operations Management. Intelligent. Integrated. Innovative. IT Operations Management Intelligent. Integrated. Innovative. Who We Are We are Symphony SUMMIT. We offer intelligent, integrated, and innovative solutions for managing IT operations. Our mantra is to

More information

OPPORTUNITIES HOSTED SOLUTIONS THAT HELP YOU INCREASE MARGINS AND TAKE ADVANTAGE OF NEW SALES IT S THE CLOUD, ONLY CLEARER WE MAKE IT POSSIBLE

OPPORTUNITIES HOSTED SOLUTIONS THAT HELP YOU INCREASE MARGINS AND TAKE ADVANTAGE OF NEW SALES IT S THE CLOUD, ONLY CLEARER WE MAKE IT POSSIBLE SOLUTIONS THAT HELP YOU INCREASE MARGINS AND TAKE ADVANTAGE OF NEW SALES OPPORTUNITIES IT S THE CLOUD, ONLY CLEARER THE CLOUD IS RESHAPING THE FUTURE OF Hosted applications such as IP Centrex, SIP Trunking

More information

Profile. Business solutions with a difference

Profile. Business solutions with a difference Profile Business solutions with a difference Overview ITeM Group was founded in 1999 and has a successful history of delivering IT solutions in Australia, New Zealand, Indonesia, China and Canada. We specialise

More information

Telecommunications: Moving forward in uncertain times

Telecommunications: Moving forward in uncertain times Telecommunications: Moving forward in uncertain times How Elix-IRR can help telecoms organisations overcome disruptive trends and improve returns on investment About Elix-IRR Elix-IRR is a strategic advisory

More information

Intelligent Service Centre. A smarter way to drive continuous improvement in business processes.

Intelligent Service Centre. A smarter way to drive continuous improvement in business processes. Intelligent Service Centre the way we do it Intelligent Service Centre A smarter way to drive continuous improvement in business processes. Bring a business focus to end-user support. Business leaders

More information

A risky business. Why you can t afford to gamble on the resilience of business-critical infrastructure

A risky business. Why you can t afford to gamble on the resilience of business-critical infrastructure A risky business Why you can t afford to gamble on the resilience of business-critical infrastructure Banking on a computer system that never fails? Recent failures in the retail banking system show how

More information

Reaping the Full Benefits of a Hybrid Network

Reaping the Full Benefits of a Hybrid Network Singtel Business Product Factsheet Managed Hybrid Network Reaping the Full Benefits of a Hybrid Network Singtel Managed Hybrid Network is an innovative offering that extends the enterprise s network coverage

More information

The Flexibility of Managed Services. Jonathan Sharp Sales & Marketing Director, Britannic Technologies

The Flexibility of Managed Services. Jonathan Sharp Sales & Marketing Director, Britannic Technologies The Flexibility of Managed Services Jonathan Sharp Sales & Marketing Director, Britannic Technologies The Perfect Storm Market Realities Evolving Technology Telephony, Networks & IT Financial Pressures

More information

Connect your customers to next generation broadband technologies today.

Connect your customers to next generation broadband technologies today. Connect your customers to next generation broadband technologies today. Choose from the widest range of Broadband products in the market from standard ADSL2+ to differentiating services that drive competitive

More information

INSERT COMPANY LOGO HERE

INSERT COMPANY LOGO HERE 2013 2014 INSERT COMPANY LOGO HERE 20142013 Global North Customer American Experience SSL Certificate Management Customer Product Value Leadership Leadership Award Award Background and Company Performance

More information

Big Data Tips the Power Balance Between IT and Business Users

Big Data Tips the Power Balance Between IT and Business Users I D C A N A L Y S T C O N N E C T I O N Carla Arend Programme Director, European Software IDC EMEA Big Data Tips the Power Balance Between IT and Business Users Sponsored by: Computacenter November 2012

More information

SolutionsPath TM. Strengthen your ability to deliver solution-led propositions into high-growth technology areas and vertical markets

SolutionsPath TM. Strengthen your ability to deliver solution-led propositions into high-growth technology areas and vertical markets Accelerating Your Success SolutionsPath TM Strengthen your ability to deliver solution-led propositions into high-growth technology areas and vertical markets SOLUTIONS Page 2 SolutionsPath TM Introduction

More information

Insightful Analytics: Leveraging the data explosion for business optimisation. Top Ten Challenges for Investment Banks 2015

Insightful Analytics: Leveraging the data explosion for business optimisation. Top Ten Challenges for Investment Banks 2015 Insightful Analytics: Leveraging the data explosion for business optimisation 09 Top Ten Challenges for Investment Banks 2015 Insightful Analytics: Leveraging the data explosion for business optimisation

More information

VALUE PROPOSITION FOR SERVICE PROVIDERS. Helping Service Providers accelerate adoption of the cloud

VALUE PROPOSITION FOR SERVICE PROVIDERS. Helping Service Providers accelerate adoption of the cloud VALUE PROPOSITION FOR SERVICE PROVIDERS Helping Service Providers accelerate adoption of the cloud Partnership with Service Providers Enabling Your Cloud Services in Complex Environments Today s challenge

More information

, Head of IT Strategy and Architecture. Application and Integration Strategy

, Head of IT Strategy and Architecture. Application and Integration Strategy IT Strategy and Architecture Application DOCUMENT CONTROL Document Owner Document Author, Head of IT Strategy and Architecture, Enterprise Architect Current Version 1.2 Issue Date 01/03/2013 VERSION CONTROL

More information

Qlik UKI Consulting Services Catalogue

Qlik UKI Consulting Services Catalogue Qlik UKI Consulting Services Catalogue The key to a successful Qlik project lies in the right people, the right skills, and the right activities in the right order www.qlik.co.uk Table of Contents Introduction

More information

The Top 10 Reasons Why You Need Synthetic Monitoring

The Top 10 Reasons Why You Need Synthetic Monitoring WHITE PAPER: WEB PERFORMANCE MANAGEMENT The Top 10 Reasons Why You Need Synthetic Monitoring A complete view of the application delivery chain (ADC) is required to optimize the performance and availability

More information

Global Mining, Oil and Gas

Global Mining, Oil and Gas Global Mining, Oil and Gas Connecting the natural resources industries for a better future BT Global Services February 2014 We help you make the connections you need to succeed We provide the networked

More information

Accenture Advanced Enterprise Performance Management Solution for SAP

Accenture Advanced Enterprise Performance Management Solution for SAP Accenture Advanced Enterprise Performance Management Solution for SAP Helping oil and gas companies exploit today s insight and fuel tomorrow s high performance In the recent Accenture High Performance

More information

Application Value Assessment

Application Value Assessment Value Assessment Journey to Realising the Value of an Organisation s Portfolio Fujitsu UK & Ireland - Business & Services By Chris Waite, Fujitsu Businesses today operate in highly competitive environments

More information

November 2012 JOB DESCRIPTION. Basingstoke & Chessington

November 2012 JOB DESCRIPTION. Basingstoke & Chessington JOB DESCRIPTION JOB TITLE: REPORTING TO: DEPARTMENT: LOCATION: Solution Architect General Manager Managed Services Basingstoke & Chessington Combining consultancy expertise, technical knowledge and industry

More information

Accenture Technology Consulting. Clearing the Path for Business Growth

Accenture Technology Consulting. Clearing the Path for Business Growth Accenture Technology Consulting Clearing the Path for Business Growth Mega technology waves are impacting and shaping organizations in a profound way When a company s executive management team considers

More information

Deliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions

Deliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions Deliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions The World is Going Digital The incredible growth of the internet, the proliferation of mobile devices and the

More information

ARCHITECTURE SERVICES. G-CLOUD SERVICE DEFINITION.

ARCHITECTURE SERVICES. G-CLOUD SERVICE DEFINITION. ARCHITECTURE SERVICES. G-CLOUD SERVICE DEFINITION. Table of contents 1 Introduction...3 2 Architecture Services...4 2.1 Enterprise Architecture Services...5 2.2 Solution Architecture Services...6 2.3 Service

More information

BT Trace. Supply chains that flow

BT Trace. Supply chains that flow Supply chains that flow Performance and profitability Supply chain performance is under the spotlight as never before. Not just because recent geographic and political events have very publicly disrupted

More information

ETHERNET CONNECT. CONNECT YOUR BUSINESS WITH A FLEXIBLE, HIGH-PERFORMANCE NETWORK THAT S BUILT FOR RELIABILITY.

ETHERNET CONNECT. CONNECT YOUR BUSINESS WITH A FLEXIBLE, HIGH-PERFORMANCE NETWORK THAT S BUILT FOR RELIABILITY. ETHERNET CONNECT. CONNECT YOUR BUSINESS WITH A FLEXIBLE, HIGH-PERFORMANCE NETWORK THAT S BUILT FOR RELIABILITY. I can t believe how much I ve done already. Link your sites across the UK with one secure

More information

DataSheet. A complete view of the customer. What is Accanto s icem?

DataSheet. A complete view of the customer. What is Accanto s icem? DataSheet icem: A complete view of the customer To overcome the challenges of decreasing margins from voice services, whilst catering for high cost network investments due to high data consumption, Operators

More information

ElegantJ BI. White Paper. Operational Business Intelligence (BI)

ElegantJ BI. White Paper. Operational Business Intelligence (BI) ElegantJ BI Simple. Smart. Strategic. ElegantJ BI White Paper Operational Business Intelligence (BI) Integrated Business Intelligence and Reporting for Performance Management, Operational Business Intelligence

More information

Elastic Application Platform for Market Data Real-Time Analytics. for E-Commerce

Elastic Application Platform for Market Data Real-Time Analytics. for E-Commerce Elastic Application Platform for Market Data Real-Time Analytics Can you deliver real-time pricing, on high-speed market data, for real-time critical for E-Commerce decisions? Market Data Analytics applications

More information