TAC Meeting Notes Friday April 27, 2012 at Truman College

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1 TAC Meeting Notes Friday April 27, 2012 at Truman College 1) Bob Cutler from Gartner.com provided an overview of the tool a) Tools b) Events i) 3rd week in October in Orlando c) Research d) Everyone sees same view on gartner.com e) Magic Quadrant helps you see the quality of vendors, ie. Leadership f) Hype Cycle: tool that helps you size things up quickly. g) Briefing on Mobile Strategy at Gartner h) Global research i) Help with contract review j) Do the whole decision cycle, i.e. review two RFP decisions k) Pricing experts l) How do they keep their research unbiased? i) 775 analysts across the globe in all categories of IT m) You can set up alerts on topic specific research n) Gartner covers both open- source and commercial software 2) Chiaka Patterson. Standards that are being developed for classroom furniture and science lab will not be a one size fits all. There will be a menu of classroom arrangements, chair options, which will give the colleges the flexibility to choose what they need. Faculty Driven Focus group 3) Chris Pinto and Eva B. provided an overview of Smart Classroom Stats by College a) Joy asks, how easy is it to upgrade, how modular is it b) How long until we don t need computer labs because students all bring their own c) Julius asks: Can we push a button to have the room automatically set itself up according to an individual faculty member s custom configuration like his wife s fancy car. d) Joy says: The TAC should be informing the facilities group as to what classroom technology should be used. e) Joy asks: Is there research as to whether students learn better in a smart classroom i) Ellie says, in the elementary (dev ed) stages they think there is a link to retention ii) Pedagogical or assessment issues iii) Library Databases, ERIC, EBSCO iv) Linell Kiley on REI

2 v) Subcommittee to look at pedagogy vi) Like talking about a hammer w/out talking about what you re going to build it vii) Education is not entertainment. It doesn t have to be fun to work. viii) What group is going to look into this? f) Michael M says, Beware the assumption that technology is good g) Make this information available to the public i) Go through Fac Council h) How should we work together on a design of a new set of smart classrooms i) We don t have one page on the website to see all of the committees and what they do i) Faculty committees ii) Union committees iii) Ad hoc admin committees 4) Martha Ash gave a presentation on computer lab help areas/help desks across the colleges. a) Most colleges had some area that students could go to for assistance. b) Attached presentation provides a list of services that most colleges provided to students in the labs. c) Faculty who not aware that students were receiving this support were pleased to learn of this 5) We will post TAC minutes to the TAC website within 48 hours of sending them to the TAC list to make sure there are no objections

3 TAC Attendees Syed Abedi Christine Aguila Martha Ash Ewa Bejnarovich Audrey Berns Janet Crawford Billy Cunningham Bob Cutler Susie Grear Kayode Jowosimi William Kennedy Mike Kritikos Martha Madkins Syed Majid Michael Maltenfort Ellie Moore Nancy Moy Julius Nadas Chiaka Patterson Savio Pinto Naga Potluri LaSandra Skinner Athan Vouzianas Joy Walker

4 Technology Advisory Council TAC

5 Agenda Presentations Gartner Research Presentation - Bob Cutler Student Help Desk Smart Classrooms Tips and Did You Know Discussion Items Review of Established Procedures for Maintaining Web Side Informational Items Archive Member Profiles Selection/Appointment of Committees Blackboard Employee Portal Technology Fair

6 Survey of College s Help Desk Services What are the most common services requested by students? ID retrieval & password reset Blackboard support Microsoft Office how to Student Wireless access for mobile devices Printing Save and retrieve files Academic software support (e.g., Nursing, CIS) Referral and escalation to appropriate areas or DO How do students receive assistance? Walk up Phone call to Help Desk Help Desks/lab areas are open six days a week at all seven colleges All Colleges have evening hour support for students

7 Survey of the College Help Desk Who provides assistance to the students? How do student find out about our services? Lab Aids Technicians Student Workers IT Directors Library staff Academic Support Center Web site Student Orientation Faculty referral College Success Classes Brochures Tutoring

8 What is Office 365? Office 365 is a suite of cloud-based services used for collaboration and communications. CCC is implementing Outlook 2010 as its first Office 365 service with possible plans to use other Office 365 services. 5

9 Outlook Tips and Tricks your Calendar availability Use Quick Parts Ways to use One Note 6

10 Archive Policy 3 Years 25 Gigabytes Building up Migration Point

11 Technology Advisory Council Committees Blackboard Faculty/Staff Portal Technology Fair

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