Welcome to the UVU IT Help Desk

Transcription

1 Welcome to the UVU IT Help Desk

2 Agenda 1. Getting Procedures Help 2. Network & 3. UVLink Portal 4. Professional Web Pages 5. Security 6. Outages & Emergencies 7. Software

3 Getting Help Phone M-Th 7 am 10 pm Fri 7 am 6 pm Sat 8 am 5 pm Walk-in BA007 M-F 7 am - 6 pm helpdesk@uvu.edu Help Desk Web page Self Service Portal: Urgent problems, Updates, FAQ, and Knowledgebase Live Help chat button on Help Desk web page and UVLink Help Tab Text

4 Getting Help UVLink Portal Help Tab Get Help Channel Link to Self Help - search Knowledgebase or submit work order Software Downloads Software available to faculty/staff/students

5 Getting Help Office of Information Technology Helpful information for: Students Faculty Staff IT Professionals

6 Getting Help Department Help In most cases, computer problems are reported to the Help Desk and the problem is logged. Many problems can be helped over the phone by a Help Desk technician. Most service orders get a response within 24-hours. If you need equipment or have questions about your new hire status, work with your department Administrative Assistant. Most schools/departments have desktop technicians in their buildings.

7 Network/ Access Network Access Access is granted when a department sends in the epaf (New Hire paperwork) and it is fully approved Check with your Administrative Assistant for the status of your paperwork Username and Password Username is UV ID Password is 6-digit birthdate by default (mmddyy format) Password should be changed Standard for network, UVLink, , and Canvas Password Changes Can only be done in UVLink and will change for all systems Password requirements must be met Length must be 8 or greater, 20 or less Must contain a letter Must contain a digit Must contain a special character:!@#$%^&*()_+ ~`=-{}[];:"'<>,.?/

8 Network/ Access Access to S: and U: drives Off-campus access through VPN connection Call x8888 for assistance Access to network computers Username is UVID Password is standard UVLink password Access to Media-Enhanced Classrooms Username is UVID for podium and computer Password is not required for podium Computer password is standard UVLink password

9 Network Connectivity Wired Access When in an office, it is preferred that you use the wired network. Each classroom has one active network port available at the teacher s station. You provide the network cable. Wireless Access SSID s: UVU-Open, UVU-Secure. UVU-Secure is recommended. Report if wireless access doesn t work in a classroom. Windows Updates, Virus Protection, & Clean Access Agent must be installed.

10 Wireless Come to the Help Desk in BA007 for help with Getting connected to Wireless network Installing Clean Access agent Installing Antivirus software Getting mobile devices (phones, ipads, etc.) connected to the network Wireless workshop Held during the first week of Fall and Spring semesters Contact the Help Desk at for location, dates, and times

11 University Systems There are 3 separate systems on Campus: Outlook/Exchange official for faculty and staff. account name should be changed in the Address Change Utility. Login using your UVID and password UVLink mail official for students; also available to faculty and staff but can forward to Outlook. UVID@uvlink.uvu.edu. Account name cannot be changed. Canvas available to faculty and students inside the course management system; convenient for keeping messages separated by course.

12 Outlook/Exchange Exchange using an Outlook client provides employees with calendaring and other advanced features. Not available to students. Click the link from the UVU home page to use the Outlook Web Access client (owa.uvu.edu). Download the Microsoft Office 2010 suite from UVLink to use the Outlook client at home. Call the Help Desk at x8888 or have your area technician install on your campus computer. Rules and Forwarding Auto-forwarding rules from your Exchange account to external addresses are not allowed. If you have a need to forward to another please talk with the Help Desk to find the best solution for you. Can set up POP or IMAP on a third-party client (such as Outlook or Thunderbird client on Gmail, Yahoo, etc.).

13 Outlook/Exchange Mailbox Quota All folders count against quota. Save important messages and large files to your hard drive or network drive. Can request an archive account. Call Help Desk at x8888. Files over 25MB cannot be transferred through . Use Big File Transfer (BFT). More information available at It is against Campus Policy to send any to all or very large groups of users on campus. Send message through UVAnnounce in UVLINK The President can send an to all employees If you receive SPAM, forward it as an attachment to

14 Configuring your Account New employees must configure their address before using otherwise the address will be and some messages will not be delivered. Configure your account at Select Guidelines for Use, Introduction for New Users. Click the Address Utility link.

15 LINK Mail Login to UVLINK. address is Cannot change the default address. Provided to all staff and students. Official college automated account for students. can be forwarded to Outlook or another account. Messages are deleted after135 days.

16 Firewall MailMarshal is UVU s spam/virus firewall for Exchange and UVLink Mail. Access at this URL: Console. Login with uvu\uvid and UVLink password. You will also receive an with a link to login. Indicates you received a message that may be SPAM. Check messages and either unblock or delete. Messages from students may be in your filter.

17 UVLINK UV Announce Campus Announcements & Calendar Submit announcements Announcements are ed weekly in a different format Tex Other Announcements UVUneedtoknow extremely high priority, timely messages HRMatters- Important employee information from HR Campus alerts emergency messages Other UVLink Tools Groups Calendar

18 UVLINK Employee Tab Access to pay stubs Time and Leave Entry Sexual Harassment Prevention training and other online trainings Faculty Tab Downloadable Class Rosters Photo Class Roster Class Schedules Final Grades Access to Courses in Blackboard

19 Professional Web Page Create your own web page profile:

20 Computer Security File Sharing The use of programs such as KAZAA, Skype, Morpheus, Gnutella, LimeWire, Bear Share, Emule, and imesh that are used to download music, movies, and games are not appropriate use of the UVU and UEN network. These programs pose a significant security RISK TO YOU since you are allowing anyone to access your hard drive and computer resources to use it for possible illegal purposes. File sharing also creates large amounts of network traffic causing the college and statewide networks to slow down. Additionally, almost all files that are downloaded are copyrighted materials that are illegal to share and download. You can be prosecuted for doing such.

21 Computer Security Video Conferencing Peer-to-Peer products such as Skype are not allowed. Alternatives include: Google Talk Tandberg Movi Windows Live Messenger Wimba

22 Anti-Virus Software Computer Security McAfee/EPO UVU has a site license for McAfee. Every computer on campus should have a McAfee Virus shield in the system tray. EPO is the McAfee agent that goes out and gets updates to your McAfee. It is the user s responsibility to make sure an Anti-Virus program is installed and working properly. McAfee includes an anti-spyware program. Home Computers You may install McAfee virus protection on your home computer if you do not have any Virus protection software. Download McAfee from the Software Downloads channel in UVLink.

23 Spam/Phishing may contain a link asking for username and password or contain a virus. Do not click a link or provide this information. Be cautious! Reputable organizations such as UVU and your bank will NEVER ask for your username and password. You can go to and search on the word HOAX. Or if an has a subject, you can search on the subject to find out if it is a hoax. Backup your Data Computer Security Save your data in at least 2 places, especially your grades. You can use the network and your hard drive or an external device such as a Jump drive, or CD.

24 Outages & Emergencies If systems are down or having problems, go to:

25 Opt In System To assist with communications in the case of an emergency, UVU has implemented an emergency text messaging system. This is an opt-in system. Please sign up. The system can send you text message notifications on your cell phone. This system allows you to receive campus high priority announcements such as Emergency Notifications, High Priority Announcements, Student Activities, etc. by text messaging.

26 Opt In System To sign up for the system, follow these instructions at 1. Login to UVLINK 2. Select either the Student or Employee Tab 3. In the Banner Services channel (left side) select Personal Information menu 4. Select Opt-in to Text Messaging 5. Enter your cell phone information 6. Select the Opt-in level 7. Read the terms of participation. 8. Click the I Accept button 9. Test the system by clicking the Test Your Text Messaging button To unsubscribe: Click the Delete button at the bottom of the page

27 Computer Software Software Licensing: Software installed on your computer must have a valid license. To see licensed Software, go to the Procurement Services website: computer/software.html Purchasing Software: Software is purchased through your department Contact your Admin Assistant Installing Software: Free software downloads through UVLINK Help tab Microsoft Office 2010 McAfee Anti-Virus software Corel Office Suite Text

28 Questions? Information Technology Help Desk