Information Technology Guide

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1 Information Technology Guide Introduction Welcome to Byrdine F. Lewis School of Nursing and Health Professions (The Lewis School). This is a brief introduction and guide to information technology matters. Please keep this as a reference. Who Are We? We are the The Lewis School Information Technology Team. We offer PC, MAC, Software and Instructional Technology support for the School. If you have questions or problems related to information technology matters, we are at your service. We can: Install software and hardware Troubleshoot and repair your PC or MAC Answer questions (or refer you to someone who can) Advise you on your software or computer needs Create an e- Quote for your technology needs Train and assist with hardware, software, and educational technology Manage multimedia content for faculty We cannot: Purchase items: Your department must pay for all purchases State law does not allow us to work on personal computers. We can however, advise you on any problems or needs you may have. How To Contact Us If you need to schedule a work request or report a problem, please call the University Help Center: or They are staffed Monday Friday 7:30 AM to 6:00 PM. They will create a work ticket that will be routed to our team. At that time, one of our technicians will contact you to make an appointment. This is the most efpicient way to receive tech support.

2 Information Technology Team Earl A Hudson, Technology Manager: Phone: (404) Herb Molet, PC Systems Specialist: Phone: (404) Alonzo Richardson, PC Systems Specialist: Phone: (404) Miguel Muirhead, Educational Technology Specialist: Phone: (404) What Is A Campus ID? Your CampusID is the account name associated with your digital identity at Georgia State. It is clearly printed on the reverse side of all Panther Cards distributed after Fall Semester It is also a part of your ofpicial Georgia State address (e.g., for faculty/staff and for students). One of Georgia State s Identity Management initiatives involves implementation of a single sign- on (or reduce sign- on) technologies. As a product of these initiatives you will use you CampusID and password to login to many of the systems utilized in daily life at Georgia State. To this end, all new student, faculty, and staff must activate their CampusID. You may retrieve your CampusID using the online Campus Director : campusdirectory.gsu.edu. If you have problems managing your CampusID, you may contact the Help Desk: HELP (4357) or by How Do I Activate My Campus ID & Where Do I Find The Password? You can activate and set your CampusID password at You will be prompted to provide some personal information to verify your identity. Next you will be required to select and provide answers to Pive security questions. These security questions will enable you to reset your password in the event you lose it in the future.

3 Microsoft 365 Microsoft 365 is the system used at GSU. There are two ways to access your Microsoft Outlook, the program installed on your computer or by your web browser, If you install another client, we cannot be responsible for supporting it. Your ID is and the password is CampusID password. VPN at GSU GSU security policy restricts access to certain systems from off campus. To get that access, you must download and install a VPN (virtual privat network) client on your PC or MAC. Download and Install VPN Client To download the GSU VPN client, go to: 1. Click on the download tab 2. Click Begin 3. Click I Agree 4. Choose your operating system 5. Authenticate with your CampusID and password 6. Save the Pile to your PC or MAC Using the VPN Client 1. Open the VPN client 2. Double click the Off Campus VPN 3. Log on using your Novell ID and password

4 Hardware The Information Technology Team will be responsible for the maintenance, repair, and replacement of warranty defective parts (with the exception of toner and ink cartridges for printers) on computers, monitors and printers. Software A master image provided by the Information Technology Team will be installed on all university owned Lewis School computers. The installation and support of all GSU and Lewis School licensed software will be provided. Provided Nons GSU software that has been approved by the department can be installed. Copyright and licensing policies will be adhered to. This support extends to ensuring that applications are executed and appropriate files can be used and saved. Off Campus Equipment The Information Technology Team will make sure that equipment is up to date with the latest software provided by GSU. Also, antivirus and antispyware software will be installed and up to date. In addition, the appropriate off campus forms will be provided to the enduser to be filled out, signed and sent to GSU Safety & Risk Management Office. Mobile Devices The Information Technology Team will provide configuration for mobile devices. Educational Technology The Information Technology Team will provide training for faculty, staff, guest lecturers and students in Elluminate Live, Desire2Learn, and other GSU and Non-GSU software.

5 Priority of Support Support requests will be handled in the following priority: 1. Problems affecting the entire University 2. Problems affecting the entire Lewis School 3. Problems affecting an entire department 4. Problems affecting one or two machines 5. High or Medium priority requests 6. Routine priority requests 7. Workstation installations 8. Workstation upgrades 9. Installation or upgrades of drivers to support new hardware Non-Supported Technology Personally owned technology equipment or any equipment not inventoried in the Lewis School.

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