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1 Avoiding Turbulence in the Cloud: ediscovery, Archiving & Cloud Computing Avoiding ediscovery Turbulence in the Cloud 1

2 Symantec Knows Information & Security We protect 1 billion systems around the world We review 8 billion messages and 1.4 billion web requests a day # Track60,000+vulnerabilities for over 16,000 vendors and 43,000 products 99% of the Fortune 500 trust Symantec TheLargestIT Security Company in the world TheLargestBackup and Recovery company in the world Every Check Cleared in the US relies on Symantec Gartner Magic Quadrant LEADER in both ediscovery and Archive Avoiding Symantec ediscovery Proprietary, Condfidential Turbulence in the Cloud 2

3 Discussion Topics Cloud in the Government: is up first ediscovery and Archiving come along for the ride Lessons Learned from the Trenches Best Practices to Consider Avoiding ediscovery Turbulence in the Cloud 3

4 What Are the Analysts Saying? The number of mailboxes for SaaS based archive solutions will increase by 344% between 2010 and IT managers today are increasingly compelled to adopt a cloud-based infrastructure, and many already have a cloud adoption strategy in place. archiving delivered as a service now accounts for more than one-third of the market. Avoiding ediscovery Turbulence in the Cloud 4

5 Drivers for Cloud 75% of clouds that are implemented by 2015 will be hybrid - Gartner Avoiding ediscovery Turbulence in the Cloud 5

6 Why Isn t Every Organization Jumping on the Cloud Bandwagon? Data Security/Privacy Internal Resistance Bandwidth ediscovery Challenges Avoiding ediscovery Turbulence in the Cloud 6

7 Challenges being addressed Avoiding ediscovery Turbulence in the Cloud 7

8 Common Consolidation Goals Avoiding ediscovery Turbulence in the Cloud 8

9 Case Study: Migrating 20TB to the Cloud Large State Government agency 6,000 employees Business Challenges: On-premise HP archive going end of life Limited IT resources available to manage on-premise apps Needed integration with Clearwell for ediscovery searches Needed to move 20 TB from HP to Enterprise Vault.cloud Avoiding ediscovery Turbulence in the Cloud

10 Case Study: Solution * Client liked Clearwell integration story and long term value of Symantec s combined archiving and ediscovery strategy Results: Accelerated migration Decreased IT burden Reduced overall archiving costs ediscoveryon premise or in the cloud Avoiding ediscovery Turbulence in the Cloud

11 Tips For Avoiding Cloud Headaches Negotiate SLA Terms Ownership/Access Rights Physical Location of Data 3 rd Party Subpoena Process Notification Requirements Security Measures Backup Technology Termination of Relationship Bankruptcy Define Process How Will ESI be Placed on Legal Hold? Can Record Retention Policies Be Suspended? Do We Have ediscovery Software That Can Collect ESI in the Cloud? Access Restrictions Is There a Fee to Collect/Extract Data? Response Times Build Internal ConsensusBefore Migrating to the Cloud. Legal and IT dialogue is crucial Avoiding ediscovery Turbulence in the Cloud 11

12 Clearing Common Cloud Archive Adoption Hurdles Cloud vendors Cannot Guarantee an Immutable Archive Message Details Are Incomplete vendors usually charge for Inactive Users Very Limited Search, Analytics & Culling from Cloud providers Expensive, Inefficient, and Risky E-Discovery Workflow Avoiding ediscovery Turbulence in the Cloud 12

13 Case Study : What about my legacy ? Agency: Multiple Large Government Agencies Problem: team did not plan for legacy ingestion in new cloud solution (only latest 30 days would get ingested) Legacy from multiple sources Solution: A single Archive vendor that could handle both cloud and legacy form multiple sources. Avoiding ediscovery Turbulence in the Cloud 13

14 Case Study: Oops! No ediscovery Plan Agency: Problem: Solution: One of the largest healthcare companies in the world with over $50 Billion in sales revenue and operations in 120 countries. IT decided to move into the cloud without consulting the legal department. IT didn t consider how to retrieve from the cloud during discovery and the Cloud provider was not equipped to respond and retrieve messages from approximately 120k employees. A single ediscovery solution to collect and other ESI whether the ESI lives on-premise within the company or in the Cloud. Avoiding ediscovery Turbulence in the Cloud 14

15 Symantec s Mission Help our customers adopt the cloud safely Without jeopardizing compliance and retention Without complicating ediscovery While minimizing cost and risk Educate customers on common cloud adoption hurdles Share what have we learned Pitfalls to avoid Show how Symantec Solutions can help Provide options for Hybrid cloud deployment Via Symantec s Information Intelligence & Governance Solutions Avoiding ediscovery Turbulence in the Cloud 15

16 Thank You! Resources and Reference Material: A practical path to capstone compliance: Clearwell Blog 2.0: Key Considerations for Selecting Cloud Providers Gartner Magic Quadrant on Archiving: https://www.symantec.com/archiving-ediscovery The Electronic Discovery Reference Model: Avoiding ediscovery Turbulence in the Cloud 16

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