1 I thin k Handbook DISTANCE EDUCATION Dual Credit Responsibilities Table of Contents Introduction... 2 Welcome to EPCC Dual Credit Program!... 3 Section 1: High School Instructional Facilitator Responsibilities... 4 Section 2: Student Responsibilities... 8 Section 3: EPCC Faculty Responsibilities and Activities Section 4: Technical Requirements and Support Glossary Dual Credit Facilitator Responsibilities Checklist Who to Call When:... 21
2 Introduction This document outlines the instructional support responsibilities of High School Instructional Facilitators, students, and EPCC Faculty participating in the EPCC Dual Credit Program. Technical requirements and Technical support information for Distance Education delivery is provided in Section 4 and on the Distance Education Web site. Students enrolled in online classes at EPCC use online course management software called Blackboard. Students access their online Internet classes by logging into the EPCC Online website at which lists their classes. Student work is submitted online. Communications between instructors, facilitators, and students enrolled in online classes use Blackboard mail unless other instructions are provided by the EPCC instructor. Student Getting Started information is available online and in the Student Responsibilities section of this document.
3 Welcome to EPCC Dual Credit Program! We at the College are honored to stand alongside our El Paso High School partners in our effort to deliver College level courses to High School students. Our goal is student success. We know that your goal is student success, too. This Facilitator s Handbook is provided for you to help us promote that student success. We sincerely desire to provide each student with the best learning environment and learning experience possible. Your role as Facilitator is essential to the successful management of the online and ITV dual credit courses. While the College instructor is responsible for all academic and instructional decisions and is in charge of the course, your assistance is vital to the smooth functioning of this important program. This Handbook gives information that we have learned over the years produces learning. You will notice that most of it centers on communication: communication between EPCC faculty and the student, communication between you and the student, communication between the support systems and the student, and communication between you and the EPCC faculty. The EPCC faculty will help you and your students with questions regarding the course material, requirements and grading. And there is a Who to Call When. listing at the end of the booklet. My heartfelt appreciation goes to Mr. Bob Jones, Director of Distance Education, who originally developed the information in this booklet, and to the EPCC faculty, particularly the EPCC English Department, who made invaluable comments and contributions. Sincerely, Martina Arriaga Interim Director, Dual Credit Program El Paso Community College
4 Section 1: High School Instructional Facilitator Responsibilities As the High School Instructional Facilitator, you will not be teaching the class. The El Paso Community College instructor will teach the college class. The role of the Facilitator is to provide support and guidance at the high school to ensure students successfully complete their college classes. Active participation as a Facilitator is required, along with frequent collaboration with the EPCC instructor, to ensure the students do well in their classes. Past experience shows that Facilitator involvement is critical to insure students complete and submit assignments as listed in the class schedule. Facilitators should look over their students' shoulders throughout the semester for the Distance Education classes in order to provide student support and to become familiar with class requirements and the schedule. The syllabi, calendars, and assignments are available in the online course. Contact the Distance Education office if you have not received your login information or need assistance accessing an online class. Disability Statement (American with/disabilities Act [ADA]) EPCC offers a variety of services to persons with documented sensory, mental, physical, or temporary disabling conditions to promote success in classes. In Higher Education it is the student s responsibility to self identify and request assistance. Please encourage and support your students as needed in contacting the Center for Students with Disabilities to discuss their needs with a counselor. All discussions and documentation are kept confidential. Offices located: VV Rm C-112 ( ); TM Rm 1400 ( ); RG Rm B-201 ( ); NWC Rm M-54 ( ); and MDP Rm A-125 ( ) Enrollment Verification: Contact the EPCC instructor the first week of class and jointly verify that each student is listed on the EPCC faculty s class roster. Contact the EPCC Dual Credit Counselor to resolve any discrepancies. Student's online classes will not be available until their enrollment is corrected. Students can verify their enrollment in Banner, by going to and login.
5 Next click the "Student Services & Financial Aid" tab Click the Registration link to go to the Registration page
6 On the Registration page click either the Check Your Registration Status or Student Schedule by Day & Time. Each class the students are enrolled in will be listed. If the students are listed in Banner, but not in Blackboard review Section 4. Technical Requirements and Support for instructions. Textbook and Materials Verify that every student has the required textbooks and class materials as indicated in the online syllabus. Students need textbooks and required class materials by the end of the first week of class. Contact the Dual Credit Director for assistance with textbooks. A textbook listing is available on the EPCC Dual Credit web page. Inform students that they will need to spend 9 to 12 hours per week on each online class. Some class work will need to be done outside of your scheduled class period with students. Access to computers is available at EPCC with an EPCC Student ID card. High school students enrolled in EPCC dual credit courses are considered EPCC students, and are eligible for an EPCC Student ID card. Arrange for additional lab time as needed for students to complete class work. Monitor assignment and test dates in order to remind students to complete and submit assignments as listed in the syllabus and be prepared for testing. Refer students who are having academic problems to their EPCC instructor or to the Dual Credit Counselor for assistance. Facilitate student/instructor communication. *Refer parents to the EPCC Dual Credit Counselor for grade information, not to the EPCC instructor.
7 Encourage and assist students who do not understand assignments to contact the EPCC instructor as soon as possible. EPCC instructors office hours and contact information are listed on the syllabus. Students should identify themselves as enrolled in the dual credit class when leaving or voic messages for EPCC instructors. Help students by giving encouragement and monitoring assignment due dates. Review the support services available at EPCC in the class schedules and catalog and be prepared to advise students as needed. Information about support services offered at EPCC may also be found on the EPCC web site at and on the distance education web site at Receive class exams and materials and administer/distribute to students as requested by the EPCC instructor. Provide a testing area where students can test undisturbed. Serve as a proctor during all class testing. Request assistance from your high school administration if you need to leave the testing area or will be absent the day of scheduled testing. Assist students with completing the activities in the Student Responsibilities Section.
8 Section 2: Student Responsibilities Complete each activity listed below. This information is also available on the DE web site. The web links are listed at the end of this section. Orientation and Getting Started Step 1 Online Orientation Step 2 SmartMeasure (formerly READI) - Online Learning Readiness Assessment The SmartMeasure assessment link is also located in Campus Bookmarks section in Blackboard, EPCC faculty may ask students to send a copy of the assessment report to them as a Blackboard mail attachment. Save a copy of the completed assessment Step 3 Blackboard Tutorial Login and use: ID - guest Password epcc01 The tutorial covers: Getting Started with Blackboard Communication Tools Evaluation Tools Step 4 Locate your Blackboard user name on the EPCC web site Enter your EPCC ID or social security number with no dashes or spaces between numbers, and click the Search button. EPCC User Name Search This system will allow you to search for your New User ID number and User Name to be used for the Smart Start Network/Web Mail System, Blackboard, and The EPCC Online Registration System. Enter SSN or EPCC ID Number : Your user name is on the third line. EPCC - User Name Search Name: EPCC Registration Login: EPCC Blackboard/Webmail/Smart Start Network Login ID: jdoe01 If you need assistance, see the help information listed below.
9 Step 5 Password Your Blackboard password is your EPCC Banner PIN number, which is a 6 digit number and is entered with no punctuation. The EPCC Banner System uses the term PIN instead of password. The Pin and the password are the same 6 digit number. If you need assistance, see the help information listed below. Step 6 Class Website EPCC Online class website address: Type in your user name and password, and click OK.
10 Your "EPCC Online home page, will list your classes. Click on the class name to access your classes. Step 7 Browser Tune Up Blackboard will not operate correctly unless the Browser Tune Up is run on each computer used. Step 8 Enrollment Verification Check that each class you are enrolled in is listed in Blackboard. If a class is not listed, follow the process below to verify your enrollment in Banner. Verify EPCC enrollment in Banner, by going to and login.
11 Next click the "Student Services & Financial Aid" tab Click the Registration link to go to the Registration page
12 On the Registration page click either the Check Your Registration Status or Student Schedule by Day & Time. Each class the students are enrolled in will be listed. If your class is listed in Banner, but not in Blackboard, inform your Facilitator. Step 9 Instructor Login to Blackboard and send an from each online class to the instructor. This is an important activity to verify attendance and ensure you are not dropped from the class on the census date. Although EPCC students are provided an EPCC account through the EPCC Smart Start Net online student portal, you will use the Blackboard to communicate with EPCC faculty for online classes, unless the EPCC faculty provide other instructions.
13 Next Read any getting started instructions and the syllabus for each class. Review calendar information in the syllabus, assignments or in the online calendar. Review each individual class web site. Click each icon and link on the home page of the class to become familiar with the class content. Some class work will need to be done outside of scheduled class periods. Computers for student use are located in the EPCC Academic Computing Services Computer Labs and Libraries. An EPCC Student ID card is required to access EPCC Academic Computing Services Computer Labs, Libraries, Testing Centers, and other EPCC services. Testing Entering a graded exam or quiz will count as an attempt to take the exam or quiz. If you enter an exam/quiz by accident, or are unable to complete an exam/quiz, the EPCC instructor will need to be contacted and you will explain what happened, and ask to have the exam or quiz reset. The only person who can reset an exam or quiz is the EPCC instructor. Save each answer as you complete the question. Verify each answer is saved before submitting an exam or quiz for grading. Time Management Online courses provide more flexibility than traditional classroom courses, allowing you to balance your life schedule with your class schedule. In order to be successful, students must have some specific skills and attributes. It s important for students to: Learn how to manage time effectively. Students are expected to complete a variety of projects and course objectives each week, and must keep up with discussion forum participation and ongoing assignments. Plan to spend 9 to 12 hours per week on each online class. Review the assignment calendar in the syllabus and schedule weekly study sessions. Create a personal semester calendar with assignment due dates, tests, reading, research, etc. Set interim checkpoints to evaluate your progress in the course to avoid being overwhelmed by the whole semester's workload. Set aside study time. Students who choose to work and study at home must learn how to filter out distractions and stay focused on their work. This can be stressful and challenging, but it s an essential part of learning to be successful. Eliminate as many distractions as possible. Successful students know how to adapt and be flexible with their schedules so they can carve out quiet spaces to work and study. Practice self-motivation. Students need to keep up with the course load and projects by turning in all work on time and staying up to date with news and readings on their own time. This requires organization and effective time management skills.
14 Learn how to work independently. Working independently is one of the key benefits of choosing online courses, but it is not the right fit for many people. In order to be successful, students must learn how to work at their own pace and avoid procrastination. Get in the habit of communicating frequently with your instructor. Faculty contact information can be found in the Syllabus. Make good use of your lines of communication and your coursework will show it. Help If you need assistance getting started, logging in, accessing your class or assignments, testing, or other technical problems call the EPCC Blackboard Help Desk: The Help Desk is toll free and available 24 hours a day, seven days a week. Forgotten password or need a password reset: Go to enter your ID and click the "Forgot PIN?" button, and follow the on-screen instructions. Disability Statement (American with/disabilities Act [ADA]) EPCC offers a variety of services to persons with documented sensory, mental, physical, or temporary disabling conditions to promote success in classes. If you have a disability and believe you may need services, you are encouraged to contact the Center for Students with Disabilities to discuss your needs with a counselor. All discussions and documentation are kept confidential. Offices located: VV Rm C-112 ( ); TM Rm 1400 ( ); RG Rm B-201 ( ); NWC Rm M-54 ( ); and MDP Rm A-125 ( ) DE Web Links
15 Section 3: EPCC Faculty Responsibilities and Activities Assigned as the Instructor of Record. Responsible for teaching the EPCC curriculum. Contact for instructional questions. Responsible for student assignments and activities. Responsible for assigning grades to all assignments, activities, and the final class grade. Coordinate with the Instructional Facilitator to meet the students at the high school. EPCC instructors are encouraged to meet with students at the beginning of the semester and one or more times during the semester. Provide letter and numerical grades. Work with the Instructional Facilitator to make alternative arrangements for dates students will be absent due to school activities or holidays in order to resolve conflicts with assignment, quiz or exam due dates. Coordinate testing activities with the Instructional Facilitator. Class testing is done at the high school. EPCC instructors may request assistance from the Distance Education office to send and receive materials to the high school or the EPCC instructor may choose to coordinate this process directly with the Instructional Facilitator. The Instructional Facilitator will serve as a proctor during online and Television class testing and will request assistance from the high school administration as needed. Contact the Dual Credit Counselor for counseling assistance to students who are having problems or considering dropping the class. Students must be officially withdrawn from a class at EPCC so it is important that the EPCC Dual Credit Counselor be involved in any action taken. Refer students to the EPCC Blackboard Help desk for assistance with getting started, login and other technical problems.
16 Section 4: Technical Requirements and Support High School Instructional Facilitators are required to attend a mandatory EPCC orientation and training meeting before participating in the EPCC Dual Credit Program. Instructional Facilitator support information is available on the DE web site. Facilitators will need an ID and Password to view Online classes. Contact the Distance Education office if you have not received your login information or need assistance accessing an online class. High school computers have been checked by EPCC DE and District IT staffs before dual credit classes are scheduled at a high school the first time. Facilitators or the high school IT staff should run the Browser Tune Up on any computers that are not performing correctly. Verify the students are listed in Banner and not in Blackboard, compile a list of the missing classes and contact the EPCC Distance Education Office. The EPCC Blackboard Help Desk is available to assist Facilitators and students with high school computers, including student's home computers. The EPCC Blackboard Help Desk is available to assist Instructional Facilitators and high school IT staff with the Browser Tune Up and other technical issues. Before calling for help try these Simple Steps: 1. Have you verified the student is listed on the EPCC Banner class roster? 2. Was the Browser Tune Up - run on the computer? 3. Have you tried a different computer? 4. Is the student doing it correctly? Find a student it is working for, and ask them for a walk through. Still isn't working? Call for help: For assistance getting started, logging in to a Blackboard class or other technical problems call the EPCC Blackboard Help Desk: The EPCC Blackboard Help Desk is toll free and available 24 hours a day, seven days a week. High Schools can request a technical re-certification site visit by contacting the Distance Education office at To schedule Facilitator training, contact the Distance Education office at Students, faculty, and facilitators are welcome to contact the Distance Education office for guidance in determining who to contact for Technical assistance.
17 Glossary Banner - a fully integrated software solution developed by SCT SunGard Higher Education (SGHE) for colleges to use to manage their business operations. The Banner system supports and manages student information, registration, enrollment information, grades, etc. Blackboard - El Paso Community College uses the Blackboard Campus Edition course management software to deliver online courses over the Internet to EPCC students. Blackboard Mail - an internal system built in to the Blackboard CE software DC - Dual Credit program enables students to receive college credit while enrolled in high school DE- Distance Education is the delivery of instruction which is mediated by technology and provided by instructors who are geographically separated from their students EPCC - El Paso Community College SmartMeasure (formerly READI) - an online assessment that helps you determine students level of readiness for taking online courses. Students are asked questions on topics, such as "how well you can use a computer," "how motivated, organized, and self-directed you are," and "how you prefer to learn new information." Students are able to measure on-screen reading speed and comprehension. The readiness assessment will also provide tips students can use to become a better online student. Student's scores on this assessment do not prevent participation in online courses. SmartMeasure scores do not impact student s grades in courses. SmartMeasure is provided by EPCC to help students understand their strengths and weaknesses in preparation to learn online. Smart Start Net This secure site provides students, an online site to send and receive , and create a personal address book, access and manage personal, course and school calendars, Create, manage and join group homepages for clubs, affiliations and interests, and more.
18 Appendix Dual Credit Facilitator Responsibilities Checklist The primary responsibility of the high school facilitator is to provide support and guidance at the high school to ensure students successfully complete their college course by doing the following: Getting Started: Help your students log in to Banner to verify their enrollment in the class. Thanks Have the student contact the EPCC Dual Credit Counselor ( ) to resolve any enrollment discrepancies. Students who are not listed on the EPCC Banner Class Roster will not have access, nor will their online class be listed in their EPCC Online class list until their enrollment is corrected. Have the student report any technical problems immediately to their school s IT Office and Blackboard Help Desk: If the student is listed in Banner but not in Blackboard, have the student contact the EPCC Distance Education office for assistance Contact the EPCC instructor the first week of class and verify that each student who is seated in the classroom is listed on the EPCC s Banner Class List. The faculty s contact information will be on the Syllabus. Students whose names are not on the EPCC Banner Class list cannot remain in the class. Syllabus and Class Requirements: Log in to Blackboard to access your copy of the syllabus, and read it over with the class on the first day of class. Verify the textbook listed on the EPCC faculty s syllabus and assure that every student has his/her own textbook for the course. Maintain academic integrity by familiarizing yourself with the EPCC faculty s policies and procedures as stated in his/her course syllabus. Familiarize yourself with the EPCC faculty s grading scale and grading schedule. College professors do not maintain a six-week average. Students can print out their Blackboard Gradebook at any time. Monitor assignments and test dates in order to remind students to complete and submit assignments as listed in the syllabus and be prepared for testing. Throughout the course, maintain current knowledge of course assignments, tests, and any changes made by the EPCC faculty.
19 Communication with EPCC Faculty: Maintain consistent communication with the professor through Blackboard and phone. Respond to EPCC Faculty s and/or phone calls as soon as possible. Direct questions or concerns regarding the course to the EPCC faculty. Help students learn to advocate for themselves. Encourage students to address the instructor themselves when they have a question or issue relating to grades. While it is understood that you wish to help, please do not interfere or advocate for students or take any position of opposition to the College professor s decisions. Support the EPCC instructor s syllabus, calendar, and policies. Respond to instructor s questions about a student s engagement in the class. Communicate problems or issues to the EPCC instructor as they arise. Allow the EPCC faculty to distribute his/her personal contact information. Attend EPCC Facilitators meetings and Retreats. Assist Students: Log into the course during students scheduled class time, along with the students, to be informed of the current requirements of the course syllabus, calendar, assignments and any adjustments to the course. Ensure that students understand their assignments and deadlines and are on task. Ensure that students are logged into their course and working on it during their school online class period. Refer students who are having academic problems to their EPCC instructor and encourage them to contact their instructor as soon as possible. Remind students of approaching deadlines. Students in extracurricular activities must complete assignments according to the EPCC faculty s calendar or make arrangements with the professor to submit assignments early. Remind students that they are College Students. Encourage them to learn their EPCC Identification numbers, and to carry their ID card. Remind students that as EPCC students they have access to all student support, such as libraries, computer labs, tutoring labs, etc. Inform students that they will need to spend 9 to 12 hours per week on each online class Parents should understand that the Family Education Right and Privacy Act (FERPA) protects student privacy in higher education; consequently, grades cannot be released to parents without the student s written permission and/or presence. Familiarize yourself with EPCC s Student Code of Conduct in the College Catalog.
20 Academic dishonesty of any kind can result in a failing grade for the assignment, and depending on the particular incident, could result in an F in the course, and possible expulsion from the College. If EPCC faculty request, receive class exams and materials and administer or distribute to students as requested. Serve as proctor during class testing. If a student has a grievance regarding the course, and has not been able to resolve after discussing it with the EPCC faculty, then remind the student of the right to present a grievance in writing to the EPCC Dean, who will facilitate further discussion until the grievance is resolved. For questions concerning placement, attendance, drops, reinstatement, online course options, course transferability, or personal issues related to continuation in the online course, etc., advise the student to contact the Dual Credit Counselor ( ). If a student moves from your school or drops the high school class, have the student notify the EPCC Dual Credit Counselor and the EPCC instructor. Facilitator s role does not include: Teaching the course or changing instructions, assignments or grades in any way. Advocating for a student with the instructor when a deadline or a grade is in question.
21 Who to Call When: Martina Arriaga, Interim Director, Dual Credit Program Dianna Williams, Dual Credit Counselor - Enrollment Issues Recruitment & School Relations - Facilitates the enrollment process of high school students into the Dual Credit Program EPCC Blackboard Help Desk - Online Class support for Login, Getting Started, and Technical Issues EPCC Information Technology Service Desk - Non working login ID and Password Resets Distance Education Office - Distance Education Information, Students listed in Banner, but not online classes in Blackboard, and Facilitator Login's Phone:
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