AGENT BOOKING User Guide

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1 AGENT BOOKING User Guide

2 Content WELCOME TO FJORD TOURS AGENT BOOKING SYSTEM 3 GETTING HELP 3 REGISTRATION 3 FJORD TOURS HOME PAGE FOR AGENTS 4 PRODUCT RANGE 5 LOGGING IN 6 BOOKING 7 CHOOSE TOUR 10 REVIEW TOUR 11 CUSTOMER INFORMATION: 13 CONFIRMATION 14 PAYMENT 15 PAYMENT SECURITY 15 CONFIRMATION WEBPAGE 16 CONFIRMATION 17 BOOK HOTEL (NO COMMISION) 22 GET DISCOUNT ON HOTEL AND ACTIVITIES IN NORWAY WITH FJORD PASS 22 WHERE TO ADD HOTEL 23 ADD HOTEL ROUND TRIPS WITH OVERNIGHT STOPS 26 BOOK FJORD PASS - GET DISCOUNT PRICE 27 CONFIRMATION HOTEL PAGE 28

3 Welcome to Fjord Tours Agent Booking system, the complete round trip booking engine in Norway. So start the journey to Norway with us, and we give your customers Norway s most popular round trips. Fjord Tours Agent Booking system provides a variety of options on round trips, day trip or Multiple days with/without overnight stops along the route, hotels, activities, Customer information, confirmation, and electronic payment. Fjord Tours Agent Booking system is online 24/7. Fjord Tours Sales Office will give you support if needed. Phone direct: Opening hours: Monday Friday 09:00 15:00 In order for Fjord Tours Agent Booking system to provide you with the most popular round trips in Norway, please register your application by filling in the contract form at our webpage You can submit the form directly on at When we have received your signed contract we will send you your log in information by .

4 Welcome to Fjord Tours! Buy tours from someone who knows Norway! Our most popular tours to the fjords are available for sale through Fjord Tours Agent Booking System. Fjord Tours has a leading position in Norway offering round trips in Norway. The Fjord Tours Agent Booking system will help you book round trips in Norway the easy way. Now we have made it even easier for agents to book round trips with us with a new Agent Booking System. Agent home page:

5 More Information about the product range can be found at Product descriptions What is included in the round trip Season Duration Map Example of product presentation in pdf. the round trip Norway in a nutshell

6 Go to the Fjord Tours Agent website at Click on the Agent Booking Log in You will then be asked to log in to the Agent Booking system with a password.

7 When you enter your password, a new window opens with overview of round trips that can be booked. Booking To start booking select a round trip in the list and press BOOK NOW Start choosing if you would like a Day trip or plan stops en route with multiple days. Multiple days: We recommend combining the round trip with Fjord Pass which entitles you to discounts on accommodation

8 and activities. (IMPORTANT: there is no commission on hotels and activities) Day trip: Next, choose where you want to start the roundtrip by clicking Travel from. Please note you can choose a round trip or a one way trip. Se example below. Example on a Day trip: Product Routes Travel Arrival from to Norway in Roundtrip Bergen Bergen a Nutshell Norway in Roundtrip Voss Voss a Nutshell Norway in Roundtrip Oslo Oslo a Nutshell Norway in One Way Bergen Oslo a Nutshell Norway in a Nutshell One Way Oslo Bergen

9 Choose a date for your Day trip: Click on the date you want in the calendar. Choose date with multiple days: When you have chosen a multiple days you need to fill inn departure date on your chosen destinations. Choose numbers of travelers: You can easily choose several numbers of travelers by choosing the numbers of adults or children. Click NEXT when you have entered all the information required.

10 We have several round trip options. Choose a round trip option and click next. For more information about what to choose click see map or see schedule

11 Please review your schedule click next when you have reviewed your schedule

12 Additional options: You are able to Book Fjord Pass Hotels as an agent. Day trip: you can easily choose hotels before departure or after arrival Multiple day tour: you can easily choose hotels before departure, during the round trip, or after the round trip. IMPORTANT! There is no commission on hotel prices. More information about hotels, see Fjord Pass member Hotels. Read more on how to book hotels from page 22 in this user guide.

13 Fill in the travelers name and the travelers phone number. This is very important if you booking Hurtigruten and Norway in a nutshell round trip. Otherwise it is for your own record. Choose Preferred delivery of tickets for the customer, delivery by mail or pick up at the Railway station. Choose if you would like a Cancellation protection Click NEXT when you have entered all the information required.

14 Pleas review and confirm your order and review the following: o Customer info o Travel details o Hotels o Activities o Extras o Detailed travel routes o Total price to be charged on your card o Terms and conditions (read and tick the box) Click NEXT when you have would like to confirm your booking.

15 Fjord Tours use Netaxept as payment solution. Netaxept payment solution is safe and easy to use and makes it easy for you to pay with Visa, MasterCard, Diners Club, American Express, JCB, MAESTRO (payment from bank account). Netaxept payment solution is according to national and international safety standards. Click on the logos below for further information:

16 When you have completed the order you will get a confirmation webpage. You will also receive confirmation by .

17 Order confirmation Norway in a nutshell Dear First name Last name, We thank you for your order of Norway in a nutshell. We hereby confirm that your order has been handled and that your credit card has been charged for the tour. Please note: the hotels have to be paid directly. Norway in a nutshell - One way trip from Oslo to Bergen Your order is as follows: Element Adult Child Infants Price Ref number Payment One way trip from Oslo to Bergen 2 xxx,00 Charged Heimly Pensjonat AS 2 xxx,00 *** Pay directly to hotel Fleischer's Hotel 2 xxx,00 *** Pay directly to hotel Fjord Pass, One year xxx,00 **** Charged TOTAL xxx,00

18 Ticket Delivery Element Collect your tickets at: One way trip from Oslo to Bergen Pick up at Oslo Central station: Your reference number is: XXXX The NSB ticket office at the Oslo Central Railway station is located between the entrance to track 7-8 and Ticket machines can not be used. Opening hours ticket office: Monday - Friday 06:30-23:15 Saturday 10:00 18:00 Sunday 10:00-23:15 PLEASE NOTE: To receive your tickets you need to show the booking confirmation including the reference number. The tickets can be collected anytime during the opening hours, but they must be picked up at the latest 30 minutes before departure. Fjord Pass, One year Download your online Fjord Pass : First Name last name: link

19 Accommodation Flåm: Heimly Pensjonat AS 14 jul jul 2012 (1 night) Double room 2 adults Phone: (+47) Address:, Flåm Voss: Fleischer's Hotel 15 jul jul 2012 (1 night) Double room 2 adults Phone: (+47) Address: Evangervegen 13, Voss Roomrates: Includes breakfast for hotel rooms. Includes vat. To obtain this rate you must have a valid Fjord Pass discount card. Booking: Rooms booked in advance will be held for you until 6 p.m. on the planned day of arrival - unless other arrangements have been notified. Cancellation: Must be made by 6 p.m. at the latest on the day before your arrival. If not, your credit card will be charged for the first night. Payment: The accommodations have to be payed directly to the hotels on the day of your departure. Your credit card has not been charged for this. Itinerary 14 jul 2012 Departure from Arrival to 08:22 Oslo 09:30 Hønefoss - Bus 09:37 Hønefoss 12:53 Myrdal - The Bergen Railway

20 13:27 Myrdal 14:25 Flåm - The Flam Railway 15 jul 2012 Departure from Arrival to 15:10 Flåm 17:20 Gudvangen - Fjord cruise 17:45 Gudvangen 19:00 Voss - Bus 16 jul 2012 Departure from Arrival to 13:43 Voss 14:52 Bergen - The Bergen Railway Please note: All necessary seat reservations are included The booking can not be changed Tickets are non refundable Your contact information Name: First name Last name

21 Address: Street City Country Mobile: Phone: + We wish you a pleasant journey. Best regards Fjord Tours AS Strømgaten Bergen - Norway Follow us on Facebook:

22 Book Hotel (no commision) With the Fjord Pass you can save money on your holiday in Norway. Get up to 20% discount on hotels in Norway! Fjord Pass offers significant discounts on stays at almost 150 hotels, guesthouses, cabins and apartments all over Norway. The pass costs only NOK 140 and is valid for 2 adults and accompanying children under the age of 15. Fjord Pass offers you a variety of options. You can stay one night in a mountain hotel or inn, the next in a modern city hotel, a traditional guesthouse or a self-catering cabin. The pass is valid all year. Hotels may participate in the discount scheme for the whole year or part of the year. Search for a Fjord Pass hotel here... Get up to 25% discount on activities in Norway! With your Fjord Pass card you also get between 10% and 25% discount on various activities. See a list of the different discounted activities here. Agents can buy Fjord Pass when booking a trip with our Agent Booking system. Please note that there is no commission on Fjord Pass

23 After choosing a tour, you will get the opportunity to book a Fjord Pass hotel. As you can see on the picture to the left you have two options to add hotels in your order. Click one of the option and follow the instructions

24 Please select where you will make your overnight stops. Then click see hotels at your chosen destination.

25 You will get the following options when choosing your preferred hotel o Please review your date. Change date if you like. o Choose number of nights, rooms or adults. If late arrival mark the box Late arrival after 18:00 o Below you will see a list of available hotels at your chosen date. Next, press choose this hotel to book a hotel. Chosen hotels will then appear green.

26 Some trips have duration more than one day. Please select where you will make your overnight stops. If you do not wish to book hotels via Fjord Tours, please tick the box "I want to arrange hotels on my own" at the preferred destination. Your chosen hotel will now be show in the your trip overview, called MY TRIP.

27 If you book a hotel, you will automaticly be asked if you would like to receive discounted hotel price listed on the site you need a Fjord Pass discount card. One Fjord Pass costs NOK 140 (2012) and is valied for 2 adults and accompanying children under the age of 15 Chose one of the option shown in the picture to the left, and click OK Customer info Please state the name for each Fjord Pass card holder. Click next to confirm your booking.

28 Please note: Payment for accommodation will take place at the hotel. Your credit card will not be charged for this amount now.

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