InterRail Pass Guide Download the InterRail Rail Planner App. It s free and works offline!

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1 InterRail Pass Guide 2014 Download the InterRail Rail Planner App. It s free and works offline!

2 Dear InterRail Traveller You ve chosen the perfect way to travel through Europe by train! With the InterRail Pass you ll be able to travel in the most relaxed way imaginable, offering you the chance to fully appreciate Europe s diverse and spectacular landscapes. This booklet is designed to explain how to use the InterRail Pass so that you can get the most out of it when you explore Europe. For information about the Eurail Group and its products or services, visit You can also download the InterRail Rail Planner App to help plan your European rail journey. There you can find European timetables, additional benefits for InterRail Pass holders, and much more. Thank you for choosing InterRail, and enjoy your journey!

3 Contents How to Use your InterRail Pass in 2 Steps How the InterRail Pass Works Discover Europe s Trains Practical Information Pass Benefits Conditions of Use Every effort has been made to ensure the information in this guide is correct and up to date. This information, however, can be subject to change without prior notice, and no guarantee can be made regarding its accuracy or completeness.

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5 How to Use your InterRail Pass in 2 Steps How to Use your InterRail Pass in 2 Steps 1 Before boarding a new train, bus or boat you must fill in the Travel Report details. If you have a Flexi Pass, enter the date in the Travel Calendar section of your InterRail Pass ticket. 2 Once you have finished travelling, please send us your Pass Cover and in return we will send you a gift in a few weeks! 5

6 How the InterRail Pass Works Please read the following carefully to ensure a smooth and pleasant InterRail Pass experience. What travel documents will I need? The InterRail Pass itself consists of the Pass Cover with the Travel Report, together with an attached ticket, which should not be detached under any circumstances. Aside from the ticket and Pass Cover, you will of course need a valid passport. Travel insurance is also strongly recommended this is not included in your pass! What InterRail materials do I get? Besides this Pass Guide, you will receive a Pass Cover attached to your ticket and also an InterRail Pass Map to help you plan your trip. Once you have received your InterRail Global Pass, check it carefully to ensure that all of your personal details are correct. Should there be any mistakes, it is important to take it back to the point of purchase for correction before you start travelling. 6

7 What is the InterRail Pass Cover for? The Pass Cover protects your activated InterRail Pass ticket, which is stapled inside. It also includes the Travel Report form that you must present, together with the ticket, to ticket inspectors. Fill out your personal and ticket details before you start using your pass, and complete the journey details before you board any new train, ferry, or bus when using your pass for transportation or a discount. Is my InterRail Pass valid for all trains and boats in Europe? Your pass entitles you to transportation on all national railways and shipping lines listed on your InterRail Global Pass Cover, and on several other private railways listed in the InterRail Rail Planner App. How the InterRail Pass Works Please note that your pass it is not valid for free travel in your country of residence. Please note that reservation costs and surcharges required for overnight beds and seats on certain international and high-speed trains are not included. See How do I make seat and bed reservations? on page 10. 7

8 What do I need to do when I travel through my country of residence? Your pass it is not valid for free travel in your country of residence, however, you may be entitled to discounted tickets from your local railway company. Note that when a discount is applicable you must purchase the discounted fare from your local railway before you travel. How often can I use my InterRail Pass? It depends on the type you have! InterRail Global Passes, valid for 30 countries, come in two different sorts: The Continuous Pass can be used as often as you want during the period it is valid for. The Flexi Pass can only be used for a specific number of travel days during the overall period of validity. Please note that you can take your first trip anytime after hours on the first day that your pass is valid and you must finish your last trip by midnight (24.00 hours) on the last day of validity. Using the InterRail Flexi Pass If you have a Flexi Pass, please read the following carefully to make sure you use it properly. 8 What s the Travel Calendar on the Flexi Pass ticket for? Your Flexi Pass entitles you to a set number of travel days within a specific period. On any travel day, you can hop on and off as many trains as you like, but please check in advance if a reservation is recommended or compulsory.

9 Before you board your first train of the day, it is extremely important that you write the date in the Travel Calendar on your ticket. Not doing so is considered the same as travelling without a ticket, which means you will have to pay for a full-fare ticket and may also risk having to cough up a fine. How do I fill in the Travel Calendar on the ticket? Your Travel Calendar will have a day and month box for each of the travel days you are entitled to. Even if you already have a carefully planned schedule worked out, don t fill in the whole calendar at once you ll lose all flexibility as to when you can travel! As you start each travel day, write the day and month in the proper boxes under 1, for the first travel day, 2 for the second, etc. Do not do this in pencil you must use blue or black ink! How the InterRail Pass Works Travel day in Travel Calendar What if I make a mistake filling out the Travel Calendar? Be very careful. Mistakes cannot be corrected, since an altered travel date might be interpreted as an attempt at cheating the railway system. If you make a mistake, you will have to enter the correct date in the next travel day box and will consequently lose a travel day. How do I enter an overnight journey in my Travel Calendar and save a travel day? A travel day lasts from midnight to midnight. For all overnight trips, your InterRail Pass must be valid on the dates of departure and arrival. However, depending on the departure time of the overnight train, there is a special InterRail offer that could save you a travel day. If you board a direct overnight train (with no connections) after 19.00h, which arrives at its final destination after 04.00h, you only need to use one travel day the date of arrival. For instance, if you take the direct overnight train from Budapest to Munich, which departs on August 2nd at 21.10h and arrives the following morning at 06.15h, you only have to write August 3rd in the Travel Calendar on your pass. 9

10 If you board a train before 19.00h, you need to use two travel days. Fill in the date of departure in one set of boxes and the date of arrival in the next. When travelling by night ferry, you only have to use one travel day. You may fill in either the date of departure or arrival on your Travel Calendar. The choice is yours. Does my InterRail Pass entitle me to extra benefits? Indeed it does to a great range of special benefits, including free or discounted transportation on European buses and ferries. For the complete list of extra benefits, check the Pass Benefits section of the InterRail Rail Planner App (for more information see also page 19). How do I make seat and bed reservations? Certain trains such as high-speed, international, and overnight trains usually require you to reserve a seat or a bed for an extra fee. Seats on these trains in popular countries like France, Italy, and Spain can be in great demand during July and August. Furthermore, the number of seats allocated to InterRail Pass holders on these trains can be limited. However, Austrian and German high- speed trains do not usually require reservations. 10

11 Because of this demand, booking in advance is strongly recommended (most trains can be booked up to three months in advance). Should seats for pass holders be sold out for a train you want, you ll have to purchase a full-fare ticket. However, you can also try a different day or time, or even consider taking an alternative route. To find out if a train requires reservations, consult your travel agent, a railway company or the InterRail Rail Planner App, which is free and available for iphone and Android. Before your trip, you can make reservations through most travel agents selling InterRail Passes and with European railway companies, online and/or via call centre. Next to that you can make reservations at the international ticket counters of major train stations. How the InterRail Pass Works For more information about reservations, please visit Tip: On the InterRail Rail Planner App, it is possible to use the filter Trains without compulsory reservations to plan your trip. Please note that you might spend more time travelling and will need to change trains more often. 11

12 The InterRail Rail Planner App was selected as one of the best apps for rail passengers by Railway Technology. It works offline. Once downloaded, you don t even need an internet connection*. It has everything you need to plan your InterRail adventure: Trip Planner European Timetables City maps Augmented reality to find stations nearby Download your InterRail Rail Planner App for iphone or Android at:

13 Download now the InterRail Rail Planner App It s free and you also save on roaming costs! Plus a complete list of extra benefits and special offers for InterRail Pass holders. Free travel and discounts for: Ferries and boats Hotels and hostels Buses, scenic trains, rack railways and more * Internet connection is only required for online maps and access to external links

14 Discover Europe s Trains European trains have their own individuality; they are different in style, use different technology, and the onboard experience differs the moment you cross a border. They come in all models, and comfort levels, and their speed is dependent on the train type. What do they have in common? They will all immerse you in the diverse landscapes of Europe. Local trains Easy, relaxed, and intimate that sums up the atmosphere of the countless local trains you will find as you explore Europe. Some of them only have 2nd class cars. Nowhere else will you get a better chance to meet the local people and get a feel for European life than on these trains that weave their way from town to town, taking the locals to work, market, or play. Express trains Domestic and international express trains make fewer stops, speeding you to your destination much more quickly than local trains. These are commonly called InterCity (IC) or EuroCity (EC) trains. These trains sometimes require a seat reservation. High-speed trains Want to cover a long distance really fast, or as luxuriously as possible? There are many high-speed services (sometimes travelling at speeds of up to 200 mph) that criss-cross Europe with comfortable 1st and 2nd class cars and catering services. Seat reservations are usually required at an additional cost. For more information about reservations, please visit Epic scenic rail routes Of course Europe is bursting with picturesque scenery that can be enjoyed from any type of train. But there are numerous train routes that are celebrated for the magnificent landscapes they pass through. InterRail Passes are valid for many of them, or entitle you to a discount. Reservations are sometimes required they are always highly recommended. 14 Overnight/Night trains Overnight trains run between many of Europe s major cities and offer a variety of sleeping accommodations to suit different budgets. A night train can also save you money, since the supplement you pay might cost less than a hotel room, depending on the accommodation you choose. Some overnight trains offer reclining seats (generally only in 2nd class), which have the least expensive surcharge. The majority offer standard couchettes as well as more luxurious sleepers, with the required supplement rising accordingly in price. Couchettes are compartments with four open bunks in 1st class and four or six open

15 Discover Europe s Trains bunks in 2nd class. These are shared with other passengers of both sexes. Washbasins and toilet facilities can be found at the end of each train car corridor, and a sheet, blanket, and pillow are provided. Sleepers offer more comfort and privacy, accommodating one or two passengers in 1st class, and two or three in 2nd class. They usually have a private washbasin and are allocated exclusively for either men or women, unless your party occupies all the beds in the compartment. Some night trains even offer deluxe sleeper compartments with a private toilet and shower. Reservations are always required. To ensure that you have the best onboard experience, take a few sensible precautions: safely store your belongings and remember to lock the door of your cabin when you are inside. Travel document collection Border crossings and passport checks often take place on these trains in the middle of the night. It is therefore quite common before you go to sleep for the car attendant to collect your InterRail Pass and passport for border formalities, so you won t be disturbed. Don t worry this is standard procedure, and your documents will be returned to you in the morning. Be sure to double-check that the returned documents are indeed yours, and that they are all there. 15

16 Practical Information Assistance while travelling in Europe In many major train stations, you ll find international ticket windows where you can get information and assistance with reservations, among other things. 1st or 2nd class Your class of travel depends on the type of InterRail Pass you have bought and is indicated on your pass ticket. If you have a 2nd class pass and wish to travel 1st class on a particular journey, you will need to pay the price difference in advance at a ticket window. If you have a 1st class pass, you are not entitled to a refund if you travel in 2nd class. Some domestic trains do not have 1st class cars, and boat services do not generally offer a class distinction. At some major stations, there are special railway lounges that may be available to 1st class pass holders: These are listed in the Pass benefits section in the InterRail Rail Planner App. Please note that railways have the right to change their policy on pass holder access to these lounges without notice. When and where s my train? The Rail Planner App provides you with offline European Timetables. You ll find departure schedules and platform information in all train stations, ranging from posters (departures on yellow paper, arrivals on white) to boards providing up-to-the-minute information. Larger stations almost always have a staffed information counter as well. On the train platforms, you ll usually find displays confirming the next train s departure time and destination. 16

17 Big city, many stations! Most larger cities have multiple railway stations, and trains generally don t stop at all of them. If you want to arrive at a specific station in a particular city, be sure to check that the train you want to take does indeed stop there. And when heading on to a new destination, be sure to double check exactly which station you need to depart from. Are we there yet? Station stops are not always announced or may be announced in a foreign language that you do not understand. Take note of your scheduled arrival time and the names of the stations before your stop, so you will be prepared to disembark when the train arrives at your destination. Station names are usually clearly visible on their platforms, but you can always ask the conductor or a fellow passenger if you are not sure. Getting on the right train and staying on it! All aboard? If you ve made a reservation, you ll find the car and seat number printed on the ticket. Some platforms feature a poster indicating exactly where specific cars stop on the platform. Be ready to board the train the minute it arrives station stops are often very brief. You can see if a car is 1st or 2nd class by the numbers posted near the train door or window (some trains have both classes in one car). Also keep in mind that trains are sometimes split in the middle of a journey, so that they can continue on to different destinations. Pay close attention to the destination displays, where this will be indicated, and to any car numbers you see near the doors. Before splitting, the conductor will announce which cars are going where. Practical Information 17

18 Food on board Many long-distance and high-speed trains have full-service restaurant cars offering breakfast, lunch, and dinner. On express trains, there are sometimes buffet and bar cars that sell light meals throughout the trip and vendors who pass through the carriages selling snacks and beverages. Food service is not very common on local domestic trains. However, if you want to know if your train has a buffet or restaurant car, ask at the station. And, of course, you can always pack your own picnic beforehand! Safety Train stations can be busy, exciting and sometimes overwhelming places. In Europe, they are generally quite safe, but unfortunately those with a lot of tourist traffic will occasionally attract thieves and pickpockets. Use common sense and be especially alert in stations and on trains going to or from an airport. And always keep a close eye on your valuables! Luggage Since you ll be carrying or wheeling this around for most of your trip, we recommend that you travel light! Depending on the type of train, you ll find luggage racks above the seats and/or at the end of the car. Keep an eye on your luggage, since railways cannot be held responsible for lost or stolen bags. Most major train stations offer storage facilities or coin-operated lockers for luggage. 18

19 Pass Benefits Pass Benefits You, as an InterRail Pass holder, can take advantage of many other extra benefits such as discounted boat tours, hotel rooms and museum tickets and much more. These benefits can usually be arranged on the spot. For some benefits, mainly with international shipping lines, advance booking is necessary. On the InterRail Rail Planner App, in the Pass Benefits Section, you will find the necessary contact details for making reservations with the benefit partner concerned (phone number, addresses or website). When making use of the benefits, keep the following points in mind: 1) For Flexi Pass holders: You may only use free transportation on a travel day that you have written on your ticket. Discounted travel does not require use of a travel day. You can take advantage of this at any time (even if you have used all your travel days) as long as your journey takes place before that last day of your pass s validity. 2) For Continuous Pass holders: You can take advantage of the benefits until the last day of your pass s validity. This information is also available on the Eurail Group website, Please note that benefits are subject to change: before booking or buying a ticket, confirm that the company honours the discount. 19

20 Conditions of Use 1. InterRail Global Pass definition An InterRail Global Pass consists of a ticket and a Pass Cover that includes the Travel Report. Neither the ticket nor the Pass Cover is valid on its own. Those who travel using one without the other risk payment of a full-fare ticket and a fine, subject to the rules of the national railway company. 2. An InterRail Global Pass is strictly personal An InterRail Global Pass is strictly personal, non-transferable and valid only upon presentation of a passport or other recognised travel identification document. Those who travel without a passport or a legal equivalent to be presented together with the pass risk payment of a full-fare ticket and a fine. 3. Countries and companies for which the InterRail Global Pass is valid The InterRail Global Pass is valid for travel with the participating railway and shipping companies in the 30 countries listed on the InterRail Global Pass cover. All participating Railways, Private Transport Companies and Shipping Companies are listed in the InterRail Rail Planner App. An InterRail Global Pass is not valid for travel in your country of residence. For travel in your country of residence, you need to buy a regular ticket. These tickets are often sold at a reduced fare to InterRail Global Pass holders if purchased in the country of residence while your pass is valid. 4. Recording personal, ticket and journey details in the Travel Report All InterRail Global Pass holders must fill in the personal and ticket details on the Pass Cover Travel Report before using the pass (including the travellers passport number and signature). Before boarding a train, bus or boat, each journey must be recorded in the Journey Details section of the Travel Report in blue or black ink. Those who travel without having recorded these details risk payment of a full fare ticket and a fine. 20

21 5. Flexi Pass: Filling in the Travel Calendar box Flexi Pass holders may choose the days on which they travel within a longer period of overall validity. Before boarding the first train, bus or boat on a travel day, the date must be correctly entered by pen (blue or black ink only) in the corresponding Travel Calendar boxes on the ticket. Those who travel on a date that has not been entered on the ticket risk payment of a full-fare ticket and a fine. Once entered, a travel date may not be corrected, as it can be considered an attempt at fraud. If you make a mistake, the correct date must be entered in the next travel day box which means that you lose a non-refundable travel day. 6. Flexi Pass: overnight journeys If you board a direct overnight train after 19.00h and this train arrives at its final destination after 04.00h, it is only necessary to enter the date of arrival in the Travel Calendar boxes on the ticket. This also covers travel between 19.00h and 24.00h on the day of departure, as long as the day of departure and arrival both fall within the overall period of the pass s validity. When using an overnight ferry covered by the pass, either the date of departure or arrival may be entered in the Travel Calendar boxes on the ticket. ships, reservations are compulsory and surcharges may apply. Fees for seat reservations, sleeping accommodation, port taxes, meals, and other services while onboard trains and boats are not included in the pass. 8. Misuse of an InterRail Global Pass Aside from the payments and fines detailed above in connection with incorrect use of an Inter- Rail Global Pass by the legal pass holder, railway staff are authorised to confiscate a pass which appears to be forged (be careful when filling in the Travel Calendar), which is being used by anyone other than the person to whom it was issued, or on which personal details or travel dates have been altered. This can be considered to be an attempt to perpetrate fraud against both Eurail Group and the national railway company they are travelling on. This will be reported to legal authorities, who will determinate the proper penalties. 9. InterRail Global Pass period of validity An InterRail Global Pass is valid within the overall time period indicated on the pass. Travel can begin after hours on the first day printed on the pass, and the last trip must be finished by midnight (24.00 hours) on the last day of validity. Conditions of Use 7. Seat availability and reservations An InterRail Global Pass does not guarantee a seat in a train or boat, unless a reservation is secured in advance. For certain trains and 10. 1st and 2nd class An InterRail Global Pass is valid for travel in the class indicated on the ticket. 1st class passes are also valid in 2nd class cars. Those wishing to travel 1st class with a 21

22 22 2nd class pass must pay the full difference between 1st and 2nd class fare on the respective route. There is no refund for 1st class pass holders travelling in 2nd class. 11. Eligibility An InterRail Global Pass may only be used by residents of Europe, the Russian Federation or Turkey. 12. Lost, stolen or damaged passes A duplicate InterRail Global Pass cannot be issued for those that are lost, stolen, or damaged in such a way that they are unusable. 13. Refund policy Refunds can be applied for if an InterRail Global Pass is returned to the point of sale before the first day of validity, or up to one month after the last day of validity if the pass has been certified as UNUSED by a European railway before the first day of validity. In both cases, the entire cost is refunded, less a 15% cancellation fee. passes that are (partially) used, lost, damaged or stolen will not be refunded or replaced. 14. Liability Issuing offices and the Eurail Group G.I.E. act only as the intermediary of European carriers, and are not liable for operation of national rail services. 15. Responsibility Eurail Group G.I.E. cannot be held responsible for damages or extra costs incurred due to loss of baggage, theft, force majeure, strikes, or cancelled trains. 16. Compensation policy In the event that you experience three or more train delays that are longer than 60 minutes each, you can request compensation from the Eurail Group. However, in some of these cases, the Conditions of Carriage from the specific carrier may be favourable to claims. For further information,

23 Conditions of Use please refer to org/compensation 17. Legal provisions For an InterRail Global Pass, transportation is subject to the Uniform Rules concerning the contract for GCC-CIV/PRR. For journeys by sea, the legal provisions of the individual sea carrier apply. In the event of a conflict between English and other translated texts, the English text (see InterRailCOU) shall prevail. 23

24 English version Produced by Eurail Group GIE EGI1414

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