1 Innovative Information Communications Solutions PT Aplikanusa Lintasarta Menara Thamrin 12th Floor Jl MH Thamrin Kav. 3 Jakarta Indonesia T F E An Indosat Company PRODUCT BROCHURE PRODUCT BROCHURE Commu I
2 LINTASARTA PRODUCT BROCHURE Innovative Information Communications Solutions
3 Lintasarta providing information how it is needed, where it is needed, when it is needed. Lintasarta is an information and communications company with a long heritage of meeting the data communications needs of customers in small, medium and large businesses. Founded in 1988, Lintasarta is one of the most comprehensive and advanced Information and Communication Technology service providers in Indonesia, connecting businesses throughout the length and breadth of the archipelago, bringing data communications, business information services and Internet even to remote areas. Lintasarta has the expertise and experience to take responsibility for part or all of a customers information and communications operations, allowing them to concentrate on their core business. We can provide applications or elements as part of a solution or, in collaboration with partners chosen for their expertise and relevance, provide total custom designed turnkey solutions in which every element and detail is included. We pride ourselves on our adaptability, flexibility, nimbleness and trustworthiness. Free of bureaucratic obstacles and silo mentalities, we can react swiftly, work efficiently and achieve results fast. Board of Directors, from left to right: Bambang Priantono Operations Director, Dido Priadi Business Director, Samsriyono Nugroho President Director, Yudi Rulanto Planning & Development Director, IGK Sutartja Administration Director.
4 Lintasarta has always been an innovator. Operating at the cutting edge of technology, we identify, source, configure and implement the latest developments on behalf of our customers, helping them achieve their business goals through the right solutions, and providing ongoing support 24/7. Today we serve more than 1,700 corporate clients, connecting more than 19,000 networks, using a sophisticated infrastructure based on the Next Generation Network (NGN) Platform, and backed by local support in more than 44 cities throughout the country. MOBILITY SOLUTIONS Lintasarta Mobility Access Lintasarta SMS Corporate INDUSTRIES Finance Telecommunications Resources Government Manufacture & Trading Transportation Services Media ENTERPRISE SOLUTIONS Lintasarta Video Conference Lintasarta Corporate Mailer Lintasarta Data Center Lintasarta Managed Service Lintasarta Contact Center Lintasarta Cloud Services CONNECTIVITY SOLUTIONS Lintasarta Leased Line Lintasarta Metro Ethernet Lintasarta Frame Relay Lintasarta IPVPN Lintasarta IP VSAT Lintasarta SCPC VSAT Lintasarta Dedicated Internet Lintasarta Broadband Internet
5 Solutions to meet your business needs All companies face common challenges, requirements that must be fulfilled if they are to stay competitive, build and retain customer loyalty, and meet long-term growth objectives. Innovative Business Solutions Whatever sector they operate in, they must: Lintasarta has one goal: to make business easier for our clients by providing information and communications solutions that work solutions that improve performance, boost competitiveness, save money, increase productivity, open up new opportunities, and fuel growth. They focus on three areas of vital importance for companies striving to achieve their business goals: Mobility getting information to and from employees and customers wherever they happen to be. Enterprise connecting and informing people within your organization, freeing you from the responsibility of managing and storing data so that you can concentrate on what you do best. Connectivity providing the links that keep data flowing freely, connecting effortlessly with customers and partners, bringing your entire world together, and plugging it into the global network. Applying expertise gained over more than 20 years experience, we develop solutions to meet the needs of companies involved in industry sectors including: Government, Media, Resources, Services, Transportation, Manufacture & Trading, Finance and Telecommunications. Innovative solutions that are simple to implement, reliable, using the latest thinking and technology, and producing measurable results. 01/Support Sustainability 02/Communicate More Effectively 03/Focus On Customers 04/Improve Responsiveness 05/Increase Efficiency For a business to be truly sustainable it must make the most of its resources, operate profitably, and provide continuity in its services to customers, both internal and external. Whether it is between head office and remote exploration and development sites, or between the branches in a countrywide network of shops or offices, or between colleagues and customers on the move, the free flow of information is vital. Successful companies concentrate on what they do best, and ensure that what they do best is appreciated by their customers. Serving the needs of customers, responding to changing demands, dealing with queries, providing support and the level of care and attention they expect is a full time job, and demands a significant investment of time and manpower. Being able to respond quickly to a rapidly changing market or ever evolving customer demands can make the difference between success and failure, growth and stagnation. Companies need to be responsive if they are to stay relevant and maintain customer loyalty. In an increasingly competitive marketplace, we all need to maximize efficiency boosting productivity and effectiveness without increasing costs. Maximum efficiency is achieved through the better use of existing resources, and the application of innovative solutions that achieve our goals more effectively.
6 Lintasarta can help you meet these business needs through innovative solutions: Supporting Sustainability: Lintasarta Data Center is a Business Continuity Plan (BCP) solution that moves your vital data offsite, stores it securely, backs it up, and supports it with a Disaster Recovery Center (DRC) to ensure continued operation, even in the face of the most unexpected challenges. Our Data Center provides international standard operational capacity and security, accessed through a high availability network, managed and maintained by experts with decades of experience. The Disaster Recovery Center (DRC) operates in anticipation of possible major infrastructure interruptions, allowing the system to continue operating, protecting the integrity of the data, and maintaining continuity of major or critical services. The Data Center is further enhanced by Lintasarta Cloud Services, which offer a virtual Data Center and Virtual Server, to store and manage your information and make it easily available where and when you want it. Lintasarta Cloud Services are secure, affordable, flexible and excellent, allowing companies to have the most advanced IT functionality and storage without having to invest in infrastructure and specialist personnel. Lintasarta Data Center is now available in various locations such as Jakarta, Bandung and Jatiluhur, and will continue to expand to other cities in Indonesia. By reducing capital investment and operating costs, accommodating scalability and flexibility, future proofing against technological evolution, providing international standards of security and operation, and guarding against interruptions caused by catastrophe, Lintasarta Data Center and Lintasarta Cloud Services solutions can increase any company s long term viability, and help make them truly sustainable. Making Communications More Effective: Lintasarta s Multi Branch solution provides Data Communications and Internet links such as Lintasarta Leased Line, Lintasarta Metro Ethernet, Lintasarta IPVPN and Lintasarta Frame Relay services that provide point-to-point connections between offices, between networks in different parts of the country and between multi locations inside and outside the country. For remote or rural locations that need to be in constant communication with the head office, we provide Lintasarta VSAT, a data communication service using satellite access media. And when colleagues in different locations, or different countries, need to work together they can use Lintasarta Video Conference, which can be used for regular meetings, distance learning, product promotion and open discussion face to face communication without the expense of time and money involved in travel. To enable communication on the move, Lintasarta has Lintasarta Mobility Access, which provides access to intranets using 3.5 G mobile phone technology with High Speed Downlink Packet Access (HSDPA). Lintasarta has a host of innovative solutions that will keep information flowing, and keep you on top of your business. Focusing On Customers: Serving the needs of customers, responding to changing demands, dealing with queries, providing support and the level of care and attention they expect is a full time job, and demands a significant investment of time and manpower. Lintasarta e-channel Solution combines a number of elements that help companies focus on their customers. Lintasarta Contact Center provides a multichannel contact center that handles phone calls, web calls (chat, VoIP), and SMS. Lintasarta SMS Corporate can deliver either interactive or broadcast text messages cost effectively to targeted audiences of any size, and Lintasarta Corporate Mailer delivers documents such as billing and loan statements, and marketing materials, via electronic mail, faster, cheaper and more securely than via conventional modes of delivery. Information and data communication technology plays a vital role in helping companies meet the needs of their customers. Lintasarta can make sure you get full value from your system, and leave you free to ensure your customers are not just satisfied, but delighted. Improving Responsiveness: Lintasarta can help companies respond effectively, freeing them from the demands and responsibility of managing their IT network. Lintasarta Cloud Services offer virtual approaches to information management, allowing greater flexibility in storing and managing information. With Lintasarta Virtual Data Center and Virtual Server you can access your information anywhere and anytime you want. By outsourcing network management to Lintasarta and using Lintasarta Managed Service, clients can save time and money and increase the return on their IT investment. Lintasarta Managed Service is a one-stop solution for providing, managing, maintaining, and monitoring IT networks and routers, with high network availability and a very high degree of security. Our solutions help companies minimize: operating costs, through efficient use of human resources and devices; capital expenditure, through optimum use and utilization of the network; system instability, through continual expert maintenance; risk of obsolescence through rapidly changing technology. Responsiveness in business is about speed, precision and cost containment. Lintasarta s solutions are a tailor-made response to those criteria. Increasing Efficiency: Lintasarta s e-channel solution, with its powerful combination of Contact Centre, Voice Service, SMS Corporate and Corporate Mailer services, provides a powerful tool for managing customer contact and communication, and communication between colleagues, more efficiently. Lintasarata Video Conference can also make a contribution, providing efficient, cost effective face-to-face communication on demand. Lintasarta Managed Service helps increase efficiency through its expert operation and maintenance, as do our Cloud Services, which provide the most advanced IT functionality and storage with no investment in infrastructure and specialist personnel.
7 Industry Solutions Unlike the business challenges that all companies face, different industries present specific requirements that must be fulfilled if they are to carry out their functions effectively and satisfy their customers. Over 23 years, Lintasarta has worked closely with customers in a wide range of industries and not only understands the specific needs that apply to each, but also has been able to respond to those needs with tailor made solutions. 01/Finance 02/Telecommunications Banks face fierce competition and are challenged to make service more convenient, increase customer data security, strengthen risk management, seek market extension and develop new products. Lintasarta has decades of experience building information technology and communication infrastructures for the Finance Industry, providing integrated systems with high-level security and supervision over the flow of inter-branch data communication and transactions. Telecommunication, Network Access and Internet Service Providers face intense competition in an area that is changing and developing rapidly. They need to provide contents and services fast, conveniently and innovatively to win customer trust and generate revenue. Our high-value solution helps industry to innovate, keep up with latest developments, increase service levels and decrease costs. 03/Resources 04/Government 05/Manufacture & Trading 06/Transportation 07/Services 08/Media For those in mining, engineering, procurement, construction and agriculture, the need for geographically diverse field offices to be in constant touch with the center can pose a communication problem. Our solution integrates systems with production process, connecting even the most remote and helping improve coordination, efficiency and productivity. The challenge for Government, whether central administrative services or government bodies such as schools and universities is to provide consolidated information rapidly with limited resources. Our solution priorities effective and efficient distribution of information to help Government bodies respond swiftly and accurately. For those making, assembling, distributing or retailing goods, it is essential to be able to meet changes in supply and demand with consistent quality and reliable delivery at a competitive cost. Our solution for manufacturing combines in-depth knowledge of the sector with technical innovation aimed at standardization, system modernization, outsourcing and business process management, supported by ICT that integrates all activities including back office, front office, upstream and downstream. In transportation, whether for airlines, freight specialists or shipping companies, the need is for real time information to handle reservations, freight movements etc. Our solution is built around service-oriented architecture than can be combined with the customer s current technology, maintaining consistent contact with partners and customers worldwide for visibility and traceability of inventory and tracking business chains. The service sector is expected to lead the way in the field of Information and Communication Technology (ICT) especially in using the Internet for product development and marketing, and adding value added for partners and stakeholders. Lintasarta s communication and Internet service solution, provides reliable connectivity of 99%, and can help companies meet the different various needs of their customers. The need in this intensely competitive industry is to provide content and services fast and consistently, making use of the latest technology platforms and meeting corporate revenue targets. Lintasarta offers a high-value solution involving Service Level Agreements that keeps customers up to date, reduces costs and increases competiveness.
8 Lintasarta Products Lintasarta has one goal: to make business easier for our clients by providing information and communications solutions that work solutions that improve performance, boost competitiveness, save money, increase productivity, open up new opportunities, and fuel growth. Applying expertise gained over more than 20 years experience, we develop solutions to meet the needs of business. Innovative solutions simple to implement, reliable, using the latest thinking and technology, producing measurable results. Data Communications Internet Value Added Service leased line metro ethernet SCPC VSAT IP VSAT IPVPN frame relay dedicated internet broadband internet mobility access data center cloud services managed service contact center SMS corporate corporate mailer video conference Ensuring the fast flow of vital information Data Communications Enabling information to flow fast, freely and securely between every point in an organization, and to and from customers, suppliers and stakeholders, is the job of Lintasarta s data communications specialists. We have a range of connectivity solutions to match the needs of companies and organizations of all sizes and geographic spread.
9 Data Communications Lintasarta Leased Line leased line Connectivity solution delivering the highest speed & excellent quality. Supported by Fiber Optic, using clear channel technology, provides flexibility for any communication protocol & application. metro ethernet Perfect solution for high bandwidth connection requirements with excellent quality. Built through Fiber Optic infrastructure with Next Generation SDH (Ethernet-Over-SDH) technology. SCPC VSAT Data communication service using satellite access with Single Channel Per Carrier (SCPC) technology. Provides dedicated bandwidth (clear channel) for corporate operations, especially in remote areas. IPVPN IP based service using secured MPLS Network for WAN connection. Real-time monitoring, fully managed any-to-any connection, flexible & efficient. frame relay Secured high-speed point-to-multipoint connection with Frame Switching technology. High reliability, supported by Fiber Optic network transmission system, efficient for many connections. leased line Lintasarta Leased Line provides high-speed dedicated premium communication from one location to another (point-to-point) with digital technology. Lintasarta Leased Line service guarantees bandwidth through Time Division Multiplexing technology. Ideal for point-to-point connection between two places, such as from head office to branch office, and for intercity connection, Lintasarta Leased Line is backed with Service Level Agreement up to 99%, customer service 24/7, and technical support in more than 70 cities in Indonesia. The network features fiber optic cables which already connect Jakarta, Bandung, Yogyakarta, Semarang, Surabaya, Malang, Solo, Denpasar, Pekanbaru, Palembang, Lampung, Batam, Medan, Balikpapan, Makassar and will expand to other areas, and uses clear channel technology. It is suitable for functions such as LAN to LAN connection for multimedia, video conference, and applications based on client-server / telnet / terminal emulation with a centralized database, such as: File transfer, , Web Intranet, and Data entry, and for Transactional and Interactive Applications such as: Interbranch Online Service; Hotel or Ticketing Reservation; and ATM (Automated Teller Machine). Lintasarta also provides Ethernet Leased Line, which offers high-speed dedicated premium communication service that connects using interface Ethernet. IP VSAT Data communication service using satellite access with DVB-S technology based on IP standard. Efficient & flexible, suitable for transactional & interactive applications, especially in remote areas.
10 Lintasarta Metro Ethernet Lintasarta SCPC VSAT metro ethernet The Lintasarta Metro Ethernet acts as a bridge or inter location hub that connects a customer s LAN based in different geographical locations. Metro Ethernet Network provides these services by using Ethernet protocol as a WAN (Wide Area Network) in the same way that a LAN that uses Ethernet protocol. Metro Ethernet services are delivered through a fiber optic infrastructure with Next Generation technology SDH (Ethernet-Over-SDH), which has a very high capacity, a high security level as it is a private network, and accommodates any-to-any connection. Specifications: Bandwidth n x 1 Mbps Any-to-any connection within one customer group Enabling layer 3 protocols beside IP (IPX, Apple Talk, Dll.) Customer s equipment could be host, router or switch Ethernet Availability guaranteed 99% Support QinQ SCPC VSAT Lintasarta SCPC VSAT uses SCPC (Single Channel Per Carrier) technology. It can provide point-topoint or point-to-multipoint connection, and offers dedicated bandwidth for those requiring high traffic communication with a continuous bit rate in locations not covered by cable service. This service may be used for data, voice, image and video communication. Lintasarta SCPC VSAT is suitable for: Data Communications; Voice Communications; VoIP via Voice Gateway or Router device; Video Communications; Interactive communication video conference, and Streaming communication with bandwidth dedicated (CCTV). Various service options are available, ranging 64 kbps to 2 Mbps or higher with full duplex configuration. Lintasarta VSAT is equipped with its technical and spare devices support from the nearest Lintasarta office in more than 44 cities in Indonesia. Specifications: Data rate 64 Kbps Kbps or higher V.35 interface Clear channel configuration Full duplex
11 Lintasarta IP VSAT Lintasarta IPVPN MPLS IP VSAT Lintasarta IP VSAT is a data communications service using satellite access media with Time Division Multiplex (TDM)/Time Division Multiple Access (TDMA) technology on standard Internet Protocol (IP) basis. The system composition of Lintasarta IP VSAT comprises a star with one Hub and a number of remote systems. The Hub communicates with the remote antenna using the TDM channel, while the remote antenna transmits the data to the hub using the TDMA channel. Lintasarta IP VSAT is suitable for: Transactional applications: ATM, Point of sales / payment point Branch applications: WAN, , file transfer, voice Other applications: online banking & reservation IPVPN Lintasarta IPVPN (IP Virtual Private Network) offers a data communications solution package for IPbased end users, using an MPLS (Multi Protocol Label Switch) Wide Area Network (WAN) connection. The MPLS sharing network combines label swapping and layer network routing to create a safe and speedy private network to facilitate information delivery, at a competitive network cost. It is particularly suitable for high data traffic applications and multi connections from intranet and / or extranet to the internet, which are based on client-server / telnet / terminal emulation involving: Delay Tolerant Applications, such as file transfers, , web intranet, and dedicated internet service; Delay Sensitive Applications such as e-commerce, ERP, and CRM; and interactive and transactional applications such as stock trading, online banking, payment point, and reservations. Lintasarta offers a range of Class of Services (CoS) packages based on access media and data speed, and provides Customer Service 24/7. Specifications: Uses broadband satellite technology IP-based protocol to end user Interface LAN Ethernet Connection speed Kbps with up to six voice channels Specifications: Connection speed: 64 Kbps - 2 Mbps IP-based protocol to end-user Interface LAN Ethernet 10 base T Supported with MPLS technology
12 Lintasarta Frame Relay Frame Relay Switch frame relay Lintasarta Frame Relay is a data communications network service with high-speed Frame Switching to connect point-to-multi point, both inside and outside the country. Lintasarta Frame Relay can be used for LAN-to-LAN connection with a variety of voice, multimedia, video conference and high burst applications such as file transfer, , web intranet, data entry, inventory control, payment point and corporate internet dedicated. Additionally, it can be used for transactional and interactive applications, e.g. inter-branch and hotel/flight reservation. Customers enjoy a bandwidth guarantee via the Committed Information Rate (CIR) parameter guarantee on busy network conditions and beyond those parameters, can utilize it by obtaining over-bandwidth capacity. Lintasarta Frame Relay service delivers high reliability through the fiber optic network transmission system, which is dependable and economical, as it: uses one physical line to connect to various stars; provides burst data traffic management; can be employed with a variety of communication protocols and application types; and has the high security level of a private network. Internet Accessing a world of answers and opportunities The key reference source, the information superhighway, the essential communication and marketing tool of the 21st Century, the Internet is redefining the business landscape. Lintasarta has more than a decade s experience providing the Internet to its customers and now extends that access to every corner of the archipelago. Specifications: Data speed 64 Kbps up to 2 Mbps or higher V.35 and G.703 interfaces are available Accessible for communication protocols such as: CP/IP and Legacy
13 Internet Lintasarta Dedicated Internet dedicated internet Premium quality for ISP and corporations needs anywhere, with a range of services. Multiple access, multiple international backbones, POP abroad, wide coverage, fast access (connected to IP Transit Tier 1). broadband internet Broadband Internet service suitable for small to medium users, supported by more than 10 years experience as Internet provider. Wide coverage & Customer Service 24x7. dedicated internet Lintasarta Dedicated Internet is a domestic and international internet access service using a dedicated connection. This service is available in a range of packages, each of which is adjustable to suit customers specific needs. NAP Package 24-hour Internet access service designated for a wholesale or Internet Service Provider (ISP). Access to international, with international port ratio of 1:1 with 100% guarantee. Routing protocol using Dynamic Routing Protocol BGP version 4 24/7 Customer Service Multi Router Traffic Graph (MRTG) for bandwidth utilization monitoring Corporate Packages A range of service levels, from Lite through to Premium, offering 24-hour internet access service designated for large-scale customers or corporations requiring internet connection using a dedicated line. The different service levels offer: Access to international, with international port ratio of 1:1 with 100% guarantee ranging for 25% to 100% Domestic peering IIX access sharing bandwidth 1 Gbps Routing protocol using Static Routing Protocol
14 Lintasarta Dedicated Internet Lintasarta Broadband Internet Public IP Addresses ranging from 8 to 16 Registration of and subscription for 1 domain name during subscription for Lintasarta Dedicated Internet Hosting with various capacity to meet customer needs Homepage space with various capacity to meet customer needs 24/7 Customer Service Multi Router Traffic Graph (MRTG) for bandwidth utilization monitoring VSAT Xpress An Internet service using satellite, which is able to reach each and every part of the nation, designated for small and medium customers or corporate requiring Internet connection using dedicated line. IIX Package 24-hour domestic Internet service restricted to accessing the national network and designated for customers whose business activities only require national access. broadband internet Lintasarta Broadband Internet is an efficient high-speed internet service in which customers can attain speeds up to 10 Mbps in accordance with the preferred service and speed. Dependent on the requirement, Lintasarta Broadband Internet is used for non-continuous internet usage. It is supported by Fiber Optic Next Generation SDH service, which offers protection ring as well as bandwidth protection. a. Lintasarta Broadband Internet 1 Mbps 1. 1 IP Public 2. 1 domain name 3. Web hosting Linux 250 MB b. Lintasarta Broadband Internet 2 Mbps 1. 1 IP Public 2. 1 domain name 3. Web hosting Linux 250 MB
15 Lintasarta Broadband Internet c. Lintasarta Broadband Internet 5 Mbps 1. 1 IP Public 2. 1 domain name 3. Web hosting Linux 500 MB d. Lintasarta Broadband Internet 10 Mbps 1. 1 IP Public 2. 1 domain name 3. Web hosting Linux 1 GB Value Added Service Developing new and better solutions that work for you Looking beyond boxes, connecters and routers, Lintasarta combines different technologies with clever thinking to create products and services that make business easier, more efficient, and more cost effective. The aim is to add value for our customers value they can appreciate every day.
16 Value Added Service Lintasarta Mobility Access mobility access High mobility solution for intranet data access, using 3.5 G mobile phone technology with High Speed Downlink Packet Access. data center Business continuity protection. Type of services: Internet Data Center (Hosting, Co-location), Facility Management & Disaster Recovery Center. cloud service Secure, Affordable, Flexible models: Private Cloud (exclusive, on demand cloud service), Hybrid Cloud (flexible service) & Public Cloud. managed service One stop solution for IT Outsourcing of services: Lintasarta Managed Router, Lintasarta Managed Security, Lintasarta Managed LAN, Lintasarta Operation Support. SMS corporate Sharing information through text messages to mobile phones. Broadcast or two-way interactive communication with target market; direct, personal, effective & efficient. corporate mailer Efficient, fast, mass distribution delivery via . Very useful for billing/loan statement delivery & marketing promotions (CRM program), and many more. video conference Effective & efficient virtual meeting/learning facility. Serve end-points in many locations, on demand usage, extra reserved room. mobility access To support the mobility of corporate customers, Lintasarta offers data access solutions to the customer s intranet via High Speed Downlink Packet Access (HSDPA) technology constituting 3.5G mobile phone technology. Lintasarta Mobility Access facilitates interconnections between corporate personnel. Lintasarta Mobility Access can also be used to communicate with corporate customers, retail and inter-agents, as well as to provide access to mobile cash office, kiosk, ATM, EDC, Tracking, Telemetric Application and other functions. Customer Lintasarta Network Customer's Private Network contact center Multichannels Contact Center : phone call, web call (chat, VoIP), , SMS. Software only (IP based contact center solution), all in one unified contact center suite, using standard hardware, implementation & delivery time are easy & fast, provide full outsource / hosted contact center. Network Provider HSDPA / 3G Network GPRS Network ATM EDC at Mall Kiosks Mobile Cash Service
17 Lintasarta Data Center Lintasarta Data Center data center Lintasarta Data Center moves your vital data offsite, stores it securely, backs it up, and supports it with a Disaster Recovery Center (DRC) to ensure continued operation, even in the face of the most unexpected challenges. Lintasarta Data Center provides international standard operational capacity and security, accessed through a high availability network, managed and maintained by experts with decades of experience. The Disaster Recovery Center operates in anticipation of possible major infrastructure interruptions, allowing the system to continue operating, protecting the integrity of the data, and maintaining continuity of major or critical services. The standard facilities provided in Lintasarta Data Center area are: Control Room - Data center staff on 24/7 basis - Monitoring CCTV, Temperature, as well as other infrastructures on 24/7 basis Meet Me Room Cabling System - Ethernet cable to Patch Panel - Direct connection to Lintasarta backbone (Private & Internet) Floor Area - Full Raised Floor (40 50 cm) Environmental Systems - Air Conditioning System - Humidity System - Fire & Smoke Detector - Water Leak - Fire System FM200 Power Supply Systems - PLN Power Supply (from 2 Substations) - UPS redundancy - Generator back up Security Control - Integrated CCTV - Finger Scan Access Control - Security Officers Lintasarta Data Center provides a Single-Point-of-Contact for its end-to-end data centers/drc facility: delivers cost efficiency in the data communication network; includes a Meet-Me-Room (MMR) interconnection room to accommodate the needs of customers requiring back up network of other providers; does away with the need to spend CAPEX to construct an international standards Data Center/DRC facility; saves companies from having to provide Special Human Resources for the management of Data Center Infrastructure; connects to IIX with 10Gb capacity and access to Fiber optics that no capacity issue incurs when required; is managed by competent Human Resources with experience and certification in their field; and meets ISO standards (Certification of ISO 9001:2008 on Quality Management Systems).
18 Lintasarta Cloud Services Lintasarta Cloud Services These benefits are strongly supported by integrated services, i.e. Softwareas-a-Service (SaaS) and Infrastructure-as-a-Service (IaaS). These services accommodate speedy and secured data access through the secure multitenancy system in Lintasarta Cloud Services. cloud services The rapid and far-reaching development in contemporary business requires more secure data management with highly flexible technology if innovation is to be supported and achieved. To meet the increasing demand and provide smooth business processes, companies must allocate huge amount of Capex annually to purchase or upgrade/add application/software and install their own network infrastructure systems. A recent survey shows that, by shifting to cloud computing technology, 34% of end users experienced an 11-50% reduction in cost while 10% reported more than 50% cost savings. With more-than-two-decades experience as a trusted solution partner, Lintasarta understands your demand for secured, innovative, flexible and efficient information technology, and is your ideal partner in Cloud Computing technology. A move to Lintasarta Cloud Services offers wide-ranging benefits: High economy scale Improved cost management by shifting from Capex to controlled Opex usage due to implementation of outsourced maintenance High flexibility that guarantees primary performance as it enables universal resource access and IT automation with new technology Infrastructure as a Service (IaaS) Infrastructure as a Service (IaaS) provides the entire IT infrastructure including data center facility, hardware storage, server and all networking components within Lintasarta s Cloud System, increasing the reliability and flexibility of infrastructure at data center or Disaster Recovery Center. Software as a Service (SaaS) Software as a Service (SaaS) is a hosting service provided by Lintasarta for application/software that can be accessed through private networks or internet by the consumers. It streamlines IT operation, and frees consumers from the burden of application implementation as well as software or hardware licensing with only regular application operational costs. Our experience serving the Enterprise segment for more than 20 years makes Lintasarta the most trusted partner for a Cloud solution. Lintasarta Cloud Services is reliable, having secured ISO 27001:2005, and through the strict implementation of Cloud Security Alliance and accurate audit and monitoring activities.
19 Lintasarta Managed Service Lintasarta Contact Center managed service Lintasarta Managed Service provides a one-stop-solution for provisioning, management, maintenance and performance monitoring for WAN network, CPE router, LAN, skills service and security system. The advantages of Lintasarta Managed Service are: High network reliability level, supported by proactive monitoring system and network management. High security level as it is a private network. The benefits obtained by using Lintasarta Managed Service are: Corporations may focus on the core business and entrust the network management to Lintasarta. Time and cost saving, increased assets value, and improved return on IT investment. Continuous maintenance, protects information system assets, especially network devices, hardware and infrastructural components maintaining the system stability. Minimizing operational costs by means of efficient use of Human Resources and tools. Minimizing Capex by means of optimal usage and utilization of devices. Flexible cost structure to predict future cost estimate. Minimizing risk due to technological transformation. Easy Single Point of Contact Lintasarta Managed Service includes, Lintasarta Managed Router, Lintasarta Managed Security, Lintasarta Managed LAN and Lintasarta Operation Support. Lintasarta is currently developing other managed service, such as Lintasarta Managed PBX and Lintasarta Professional Support. contact center In the era of globalization and increasing competition, the interaction requirements for companies, clients and customers, and the means they use, are increasingly hard to manage and can contribute to inefficiency in both cost and time. One of the prime communication solutions is the Lintasarta Contact Center. In a traditional contact center, all communication components are fragmented, resulting in higher cost, longer time and higher effort to do day-to-day operations if there is an interruption. Lintasarta Contact Center is a Unified Contact Center, which eliminates gaps between a company s contact center architecture components and ACD, IVR, dialer and other technology components. Lintasarta s unified solution targets specific business issues while eliminating system fragility, reducing cost and relieving the burden on IT resources. It allows customers to interact with the company through their preferred channels, using telephone, , SMS, fax and internet, which includes Chat, Web Calling and VoIP. It also provides real time agent and performance monitoring, user management, and voice recording. The Contact Center not only functions as communication access and distribution channel, but also enhances customer relationship management, forming a seamless bridge between companies and customers, improving customer satisfaction and building customer loyalty.
20 Lintasarta SMS Corporate Lintasarta SMS Corporate SMS corporate Lintasarta SMS Corporate is a Short Message Service (SMS) delivery package specifically designed for corporate use as an alternative solution for easy and effective information delivery. Lintasarta SMS Corporate can be used for a variety of corporate segments: Businesses frequently sending periodic information (banking, securities, etc.) Insurance, leasing companies, Regional Governments, public utilities, workshop, web hosting providers Organizations with a large amount of members (political parties, schools/universities, clubs) Retail businesses (supermarkets, department stores, shops, boutiques) Restaurants and entertainment centers Promoters, event organizers Personal At present, Lintasarta SMS Corporate has 2 products, namely SMS Interactive and SMS Broadcast. SMS Interactive An interactive (two-ways) SMS product that enables a Lintasarta customer to interact with its target market peer-to-peer. The customer may use the product according to its need, for example for product/event info, customer service, customer acquisition, marketing campaign and others. Connectable to GSM operators: Indosat, XL and Telkomsel. SMS Broadcast A Lintasarta SMS product that enables a customer to communicate with its target market in one-way mode; direct, fast, specific, scheduled and at the time and place as required. SMS broadcast may be used for notifications, reminders, alerts (transaction or payment due date), announcements, invitations, greetings to customer/client/agent/partner, and marketing (info on menu/new product, product discount).
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Index The Expanding Role of the Network in Business Success 4 What Are Managed Services? 4 Scenario 1: Customer Owns Network and Shares Management Responsibility 5 Scenario 2: Service Provider Owns the
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White Paper: Managed Network Services Trends for Today s Enterprise Organizations Released December 2010 Spacenet Inc 1750 Old Meadow Road McLean, VA 22102 www.spacenet.com 866-480-2263 1 Table of Contents
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CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM AMONG COMMERCIAL BANKS IN KENYA BY MURO MAXIMILLAH BITUTU A Research Project Report Submitted in Partial Fulfillment of the Requirement for the Degree of Masters
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oip Why Should Unified Communications Be Part Of Your Strategy? It s not just the large firms implementing Unified Communications (UC), small organisations are also starting to reap the benefits. Who Should
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