Compare your version to Maximizer CRM 12
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1 Compare your version to Features: Account and contact LinkedIn integration Time icalendar integration Task and automation Sales force automation & forecasting Marketing campaign automation & Customer service Microsoft Office integration Outlook & Exchange synchronisation Business Intelligence Workflow automation Partner relationship Access options: mobile devices, Web, Windows desktop, remote synchronisation Maximizer CRM offers a whole new level of access and capability for your business to attract and engage with customers anywhere, anytime by providing you with an unparalleled combination of social profi le building, LinkedIn integration, powerful mobile and web access to real-time data. Get an at-a-glance view of the new features and enhancements in and see how your version compares. Sales Capture campaign sources for leads and opportunities Maximizer Versions merge fields Sales quota i.5 Account Sales opportunity monitoring - real time alerts Merge templates Direct access to LinkedIn, Facebook and other web properties search Sales opportunity Territory 1 Quote Partner Relationship Management Sales process methodology - lead & forecasting Sales forecasting Sales executive dashboard Reports - sales funnel, lead summary, opportunity analysis & pipeline reports Sales strategies & action plan Interactive organisational charts Marketing Advanced campaigns ROI Online automated campaign templates Campaign - response metrics Built-in marketing reports Online access to Campaign Manager Multiple landing page tracking Online templates campaign respondent lists Campaign ROI calculator Lead summary reports LinkedIn integration: Direct access to contact s LinkedIn profi le from a contact record. Marketing action plans
2 Marketing Campaign ROI: Measure marketing ROI with the ability to associate an opportunity with a particular campaign. Mobile Access User Interface: Intuitive, easy to use touch screens optimised for the latest technology..5 Automatic opt-out by campaign subscriber Real-time alerts on lead status updates, suspended & late campaigns. 2 Automated campaigns Automated fax and print campaigns Automatic block sending to do-not-solicit contacts monitoring and automatic replies 2 Campaign failure alerts Lead capture from website Customer segmenting with custom fields Customer list Customer Service & Support Web links to Knowledge Base articles Setup notifications merge fields Case (assigning, routing, queuing) Case Resolution Case creation directly from incoming Customer Service executive dashboard Reports on overdue cases, case billing Knowledge Base Real-time alerts for case overload, overdue cases, status changes 2 monitoring and automatic replies 2 Service billing Customer self serve web portal 3 Business Productivity Dashboard sharing via Dashboard performance SQL Server Reporting Services (SSRS) (web access) Wizard-driven dashboard for simple creation Dynamic drag and drop to change dashboard layout and graphs Pre-formatted reports (Maximizer, Crystal Reports, Microsoft SSRS) Support for Crystal Reports, Crystal Reports Server and Microsoft SSRS Mobile Access for Touchscreen Smartphones and Tablets Major User Interface transformation Support 6 for iphone, ipad, Android Smartphones & Tablets, BlackBerry Multi-user appointments View availability for multiple users Manage Key Fields Date Filters for notes & documents Compose dialog Delete appointments and tasks Mobile Dashboards Manage customer service cases Manage sales opportunities View and share documents One click access to online maps
3 Web Access: View and retrieve key customer information quickly and easily with the new 2-pane window and fi lter options..5 notifications for appointments Manage Accounts and Contacts MaxMobile CRM for BlackBerry Favourite Lists support Appointment notifications and response Filters for notes & searches Organising saved searches and favourite lists Real time, multi user updates notifications for appointments Support for video, voice and image capture and storage to records View, editing and creation of documents Integration with BlackBerry GPS and multilocation maps Multi-user appointments View availability for multiple users Integration with BlackBerry and Google maps Mobile Dashboards Integration with BlackBerry , address book & phone Wireless/Remote deployment for BlackBerry One-click access to maps and directions Phone/ /SMS logging Document Library Customer Service Case Management Support alarm for appointments and tasks Internal Collaboration & Productivity Task Ordering, Dependencies and Sequencing in Action Plan Appointment with external contacts Direct links to external documents & social media profiles Calendar synchronisation using web access only Calendar with product/category tracking Multi-user calendar appointments Calendar with resource & location Task and assignment Company-wide document and sharing Letters, faxes with merge fields Customers and Prospects action plans Contact Management & Customisations Social Media Profiling - LinkedIn integration Photo attachment to each Address Book entry Duplicate record checking Search catalogue & navigation Filtering options on favourite lists, column setups, search catalogues, notes and documents Key Field customisation & display options User-Defined Custom Fields organisation Formula User-Defined Custom Fields Conditional Rows Colouring/Highlighting Customisable Home Page (My Work Day)
4 has already added real value to our business operation and we intend to build on this. It epitomises what CRM should be a customisable, easy to use, full service solution Richard Harris Managing Director Lely Ireland Built-in Reports: Gain instant views of business metrics with an automated dashboard template. Maximizer Versions.5 Import/Export data in standard formats Support for HTML Unlimited User-Defined Custom Fields Advanced searching with multiple criteria and list manipulation Account notes and documents Customisable column views Usability & Supported Integrations Web Access User Interface Web Access speed & navigation MS Word Add-on , tasks, calendar integration with Outlook Maximizer Toolbar in Outlook All Access Licensing (desktop, web & mobile) Optimised ribbon style interface Support for Internet Explorer 5 and Firefox 5 HTML Notes Associate Column View to Catalogue searches and Favourite Lists Support for international time zones , task, calendar integration with Microsoft Exchange Server Works with Microsoft Excel Works with Microsoft FrontPage CTI (Computer Telephony Integration) Customisable on Microsoft.NET framework 1 Remote Synchronisation 1 Order Management Quote Management Order Management Customer online order tracking Credit card processing Product Catalogue Business Processes & Workflow Automation Business activity monitoring & alerting 2 Business process automation Automatic report distribution 2 monitoring and response 2 Architecture, Security and Administration SSRS Reports and security extensions (web only) Improvements to SQL Express storage capacity GB 4GB MaxExchange distribution configuration Support for 64-bit Microsoft SQL Server editions Support for 64-bit Microsoft Windows Operating System Meta data layer through interface customisation utility Customisation Suite Full & Read-Only access settings Field-level security Role-based security groups
5 Dependent Tasks: Ensure processes are followed and consistent customer experiences are delivered. Support for Microsoft Sytems Management Server (SMS) software distribution and installation.5 Administrator controlled live update 8-bit cypher public key encryption SQL Server 1 and SQL Server Express 4 database Windows authentication for SQL Server Single sign-on for Windows desktop and web access 1 only available in Enterprise Edition 2 workflow automation add-on required 3 requires customer portal add-on 4 only available in Group Edition 5 available on selected latest versions 6 supported on specific mobile OS versions. See our support products for more details For a complete list of supported products, visit supported-products Technology Partners Certified Solution Provider Why? 1. Simple & Quick to deploy, learn, use and maintain 2. Access Options through web, desktop, mobile smartphones and tablets 3. Value. Best Value for a full-featured CRM, low total cost of ownership 4. Expertise. More than 20 years as a pioneer and leader in CRM. Visit for: Information based on your role: sales, marketing, service, executive, IT Information on CRM and Contact Management An overview of features and technology Online demos and free trial software White papers and webinars on CRM best practices helps small and medium-sized businesses maximise sales, customer satisfaction and profi tability through increased business productivity and optimisation of limited resources UK & Eire T: +44 (0) Europe, Middle East, India T: +44 (0) South Africa T: +27 (0) Americas T: E: [email protected] Australia, Zealand T: +61 (0) E: [email protected] W: E: [email protected] [email protected] W: E: [email protected] W: E: [email protected] Asia T: +(852) E: [email protected]
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