Audit & Inspection Management. Enterprise Cloud Audit & Inspection Management Solution

Size: px
Start display at page:

Download "Audit & Inspection Management. Enterprise Cloud Audit & Inspection Management Solution"

Transcription

1 Enterprise Cloud Solution

2 is an end-to-end solution for the planning, execution and reporting of corporate external and internal audit and inspections across enterprise risk, safety, security and sustainability. With multiple technical and organisational barriers to effective auditing and inspection Rivo provides a central record of results with total end to end functionality to enable better mitigation of risk, more effective governance and increased productivity. The volume of inspections and audits required by organisations across multiple disciplines in multiple locations across multiple countries, alignment of auditing requirements to policies and external regulations, increasing demands from the business on data quality and quantity and the need for process automation and enterprise-wide visibility are crucial factors in effective management of audit and inspections. Irrespective of the nature, volume and unpredictability of risks within your business, Rivo provides an automated solution to manage audits and inspections across your business to enable better control and understanding of compliance and risk. Page 1 of 6

3 Benefits Improved Execution & Performance - Identify non-conformances and allocate actions - Immediate notification and escalation of non-conformances and corrective/ preventative actions based on workflow - Access audit and inspections data quickly to identify high risk locations or processes - Set up easy to use dashboards showing up to the minute performance data - Automate workflows, reviews or re-audits and apply by team or location Stronger Governance - Total oversight in a central audit and inspections register for all corporate internal and external audit and inspections programmes - Real time visibility of audit and inspections execution based on process, team or location - Real time visibility of audit and inspections action close out based on process, team or location - Accountability for all aspects of audit and inspections risk management with end to end audit trails and drill down granularity on roles and responsibilities Improved Productivity - Improve resourcing efficiency with audit planning/scheduling - Create audit programmes across the organisation to cover multiple processes and business areas - Notifications and reminders ensure auditors, observers, experts and teams can plan effectively Integration Capability - Integrate with existing systems such as SAP or Documentum - Interrogate data from external systems in-line with Rivo Audit and Inspections results for 360 degree visibility - Seamlessly integrate across other Rivo Solution Layers Features Categorise audits and typify audits for better organisation: Based on your preferred format and terminology, you can run the audit process your way. Notes and help information can help employees performing audits ensure that they are completed in your required format. Page 2 of 6

4 Perform audits and inspections on or offline on mobile devices with our native applications: Using the Rivo mobile auditing app, audits can be completed while online & automatically synchronised with your Rivo platform. If offline, then audits can be synchronised back to the Rivo platform when a connection is available. If a connection is not available, the data is stored locally and can be synchronized next time one is available. Schedule, approve and monitor audits and inspections across teams, functions and locations: Whether scheduling planned audits for regular auditing activities or on an ad-hoc basis, you can manage all of this on a single platform in which all audit completion notifications or nonconformances are automatically created and easily tracked. Automate the workflows, notifications, escalation and approvals: Notifications of non-conformances, corrective and preventative actions to close the loop on any gaps in process that are uncovered by auditing Advanced Analytics and Reporting: Providing multi-level visibility on the nature of compliance throughout the business and supply chain by providing detailed analysis of audit results, subsequent actions and the status of resolution of those actions. Align to regulations and policies: Rivo s Audit Management solution layer can easily be configured to align with the necessary regulation or policy. When there is a change in legislation or methodology, the system can swiftly be amended to reflect that change. Deeper insights into audit and inspections performance: Use Advanced Analytics to view audit and inspections data from any angle and in conjunction with any other Rivo or external system data Plan audit and inspections programmes end to end including fully automated sign-off of planning stage Notify and remind audit teams of forthcoming audit calendar/schedule Multiple out of the box audit and inspections performance reports in downloadable formats Automate non-conformance and action management Page 3 of 6

5 Grosvenor use Rivo to maintain compliance across their business Grosvenor is a privately owned international property development and investment group, representing the interests of the Grosvenor family, headed by the Duke of Westminster, and managing over 12bn in assets, 1000 properties and 17 offices worldwide. Committed to achieving high standards of Health & Safety across the Group, one of Grosvenor s top priorities was finding a solution that would provide them with standardisation of their Health and Safety provision. Grosvenor found that the large volume of statutory tasks and tracking of the tasks was becoming overwhelming. Rivo helps to bring Audit, Incident and CAPA Management together, to provide them with the real time information they needed to monitor and review performance for risk mitigation and continuous improvement. Other customers benefiting from Rivo s solution Page 4 of 6

6 Standardisation for accuracy & consistency Rivo allows you to define a series of easy-to-use templates to handle any number of categories in the languages that are appropriate to you. This standardisation enables the accurate and consistent capture of data throughout your organisation and supply chain. Your valuable intelligence is held in a secure central repository which can be viewed at any time from any place depending upon your role and user setting. Immediate and automatic escalation In the event of an infringement, adverse event, crisis or disaster, Rivo automatically notifies nominated individuals depending on severity and geography. Any subsequent investigation is then automatically generated and incorporates any root cause analysis and any corrective/preventative measures summarily put in place. Evidence supporting the findings such as related documents, video, statements from other employees and images can be uploaded and stored with the report. Advanced Analytics for real time trending Detailed management reporting helps you to quickly identify patterns and trends by location, department, severity or individual so that preventative measures can be put in place. From top level C-suite dashboards to regional risk management reports and geo-mapping, a myriad of reports are available in graphical and tabular format and can be exported into any preferred external format % available & secure Our clients use Rivo for high value and mission critical functions such as Safety, Security & Sustainability. We invest significantly in our Software-as-a-Service (SaaS) cloud service ensuring service, compliance and security is unparalleled. We take care of security so you don t have to and work with Rackspace, recognised by Gartner as the leader in infrastructure hosting and security testing to ensure your data is secure wherever you are based. Availability, back-up, disaster recovery and resilience are taken care of. SaaS eliminates the need to invest in costly infrastructure, or to rely on internal resource to maintain, upgrade and protect your servers. Deployments and upgrades can be deployed with no impact to users and no downtime. Integration with enterprise systems Rivo implements a virtual schema technology to allow us to capture and integrate data from a diverse range of clients and systems without making changes to our underlying database structures. Web services are implemented with clients to integrate Rivo into client systems such as HR, ERP and other risk management systems. We have pre-packaged interfaces for SAP and Oracle. We also have a configurable generic interface to allow 2-way communication between Rivo and a variety of other systems. Page 5 of 6

7 Person-centric access Rivo has a configurable role, group and location-based user management which allows different groups of users to have clear access, or be denied from data within your system. Users can authenticate through Rivo, or we can integrate into your domain security to give users seamless access to Rivo through Active Directory or LDAP, whilst still providing robust user management and security. User groups can be created by system administrators that package roles together to manage discrete sets of functionality. 24/7 support 24 hours a day, 7 days a week. Our expert and friendly team deliver to exceptional service levels with the aim to deliver timely closure of all issues ensuring you have full visibility of progress of any support tickets whether by telephone, or via our Support Portal. Rivo has one of the best support teams in the industry. Your experience of Rivo is important to us through every step of the journey. Our team reflects our commitment to quality ensuring that your deployment is hassle free and that your employees are fully supported in ensuring your business is safe, secure and sustainable. About Rivo Rivo is the provider of one of the world s leading global Safety, Security & Sustainability platforms. Trusted by global clients across multiple sectors, we help our clients protect people, assets, environment and profits with industry-leading and proven technologies. Rivo is a comprehensive suite of software solutions to manage compliance and risk across the entire value chain, both within the organisational operations and throughout the external supply chain and third party ecosystem. Ultimately, with Rivo at the heart of your business, you are optimised to proactively protect your reputation. Rivo has over 180 clients in 86 countries, with office locations across Europe, North-America and Asia Pacific. Page 6 of 6

Audit & Inspection Management. Enterprise Cloud Audit & Inspection Management Solution

Audit & Inspection Management. Enterprise Cloud Audit & Inspection Management Solution Enterprise Cloud Solution is an end-to-end solution for the planning, execution and reporting of corporate external and internal audit and inspections across enterprise risk, safety, security and sustainability.

More information

Action/Task Management

Action/Task Management Rivo can be used independently of any other Solution Layer, or indeed fully integrated into other solution layers such as Audit & Inspection Management, Risk & Hazard Management, Environmental Monitoring

More information

Business Continuity. Business Continuity

Business Continuity. Business Continuity Rivo automates business continuity and disaster recovery plans ensuring visibility in one central solution accessible anywhere in the world. Assign roles and accountability in the event of emergencies

More information

Risk & Hazard Management

Risk & Hazard Management Rivo Software Solution Layer provides a rapidly deployable complete set of hazard and risk management functionality from any device, accessible from anywhere through our highly secure cloud platform. Identify,

More information

Incident Reporting & Management

Incident Reporting & Management Rivo Software Solution Layer allows you to report and manage incidents such as injuries, accidents and theft. With powerful capabilities including analytical trending you can make better decisions to reduce

More information

Third Party Approval & Risk Management

Third Party Approval & Risk Management Third Party Approval & Risk Management Rivo Software Solution Layer enables organizations to manage the third party approval process, identify and assess third party risk across vendors, contractors and

More information

Asset Management. Page 1 of 5. Data Sheet

Asset Management. Page 1 of 5. Data Sheet Rivo gives you to intelligently gather information relating to any assets such as vehicles, machinery, IT equipment, sensors or PPE organizing configurable data values such as location, usage, part numbers,

More information

Monitoring & Testing

Monitoring & Testing Rivo provides a total monitoring, analysis, testing and reporting solution. Monitor environmental and other enterprise risk and performance metrics such as air, water and land waste/emissions. Monitor

More information

Advanced Analytics & Reporting. Enterprise Cloud Advanced Analytics & Reporting Solution

Advanced Analytics & Reporting. Enterprise Cloud Advanced Analytics & Reporting Solution & Reporting Enterprise Cloud & Reporting Solution & Reporting Rivo transforms your data and provides you with powerful insights into current events, retrospectives on what has happened and predictions

More information

Enterprise Risk Management

<risk> Enterprise Risk Management Global Resources... Local Knowledge is vital in supporting business continuity across diverse and challenging environments and operating models. By consolidating risk management activities into a single,

More information

Audit and Protect Unstructured Data

Audit and Protect Unstructured Data File Security DATASHEET Audit and Protect Unstructured Data Unmatched Auditing and Protection for File Data Conventional approaches for auditing file activity and managing permissions simply don t work

More information

Cloud Services Catalog with Epsilon

Cloud Services Catalog with Epsilon Cloud Services Catalog with Epsilon Modern IT enterprises face several challenges while building a service catalog for their data center. Provisioning with a cloud management platform solves some of these

More information

ACCELUS COMPLIANCE MANAGER FOR FINANCIAL SERVICES

ACCELUS COMPLIANCE MANAGER FOR FINANCIAL SERVICES THOMSON REUTERS ACCELUS ACCELUS COMPLIANCE MANAGER FOR FINANCIAL SERVICES PROACTIVE. CONNECTED. INFORMED. THOMSON REUTERS ACCELUS Compliance management Solutions Introduction The advent of new and pending

More information

Vodafone Total Managed Mobility

Vodafone Total Managed Mobility Vodafone Total Managed Mobility More productivity, less complexity Vodafone Power to you What s inside? What you get see how your business benefits 4 In detail find out how it all works 5 Service lifecycle

More information

Achieve Service Excellence with VivaDesk

Achieve Service Excellence with VivaDesk Achieve Service Excellence with VivaDesk Organise and automate your customer service, help desk or service desk operations. vivantio.com Introducing VivaDesk VivaDesk is a service management software application

More information

IT Service Continuity Management PinkVERIFY

IT Service Continuity Management PinkVERIFY -11-G-001 General Criteria Does the tool use ITIL 2011 Edition process terms and align to ITIL 2011 Edition workflows and process integrations? -11-G-002 Does the tool have security controls in place to

More information

Innovation in Work Health and Safety Solutions

Innovation in Work Health and Safety Solutions Innovation in Work Health and Safety Solutions Global Resources... Local Knowledge NTT DATA Figtree Systems provide an intuitive cloud based WHS / OH&S reporting and management tool, assisting

More information

Summit Platform. IT and Business Challenges. SUMMUS IT Management Solutions. IT Service Management (ITSM) Datasheet. Key Benefits

Summit Platform. IT and Business Challenges. SUMMUS IT Management Solutions. IT Service Management (ITSM) Datasheet. Key Benefits Summit Platform The Summit Platform provides IT organizations a comprehensive, integrated IT management solution that combines IT service management, IT asset management, availability management, and project

More information

Achieving Control: The Four Critical Success Factors of Change Management. Technology Concepts & Business Considerations

Achieving Control: The Four Critical Success Factors of Change Management. Technology Concepts & Business Considerations Achieving Control: The Four Critical Success Factors of Change Management Technology Concepts & Business Considerations T e c h n i c a l W H I T E P A P E R Table of Contents Executive Summary...........................................................

More information

SEQUENCE Integrates with Microsoft Dynamics to Provide Enterprise BPMS Capabilities

SEQUENCE Integrates with Microsoft Dynamics to Provide Enterprise BPMS Capabilities SEQUENCE Integrates with Microsoft Dynamics to Provide Enterprise BPMS Capabilities SEQUENCE BPM Suite: Enterprise Process Control PNMsoft s SEQUENCE is a collaborative BPMS (Business Process Management

More information

RSA envision. Platform. Real-time Actionable Security Information, Streamlined Incident Handling, Effective Security Measures. RSA Solution Brief

RSA envision. Platform. Real-time Actionable Security Information, Streamlined Incident Handling, Effective Security Measures. RSA Solution Brief RSA Solution Brief RSA envision Platform Real-time Actionable Information, Streamlined Incident Handling, Effective Measures RSA Solution Brief The job of Operations, whether a large organization with

More information

ASSET ARENA PROCESS MANAGEMENT. Frequently Asked Questions

ASSET ARENA PROCESS MANAGEMENT. Frequently Asked Questions ASSET ARENA PROCESS MANAGEMENT Frequently Asked Questions ASSET ARENA PROCESS MANAGEMENT: FREQUENTLY ASKED QUESTIONS The asset management and asset servicing industries are facing never before seen challenges.

More information

The SMB IT Decision Maker s Guide: Choosing a SaaS Service Management Solution

The SMB IT Decision Maker s Guide: Choosing a SaaS Service Management Solution BEST PRACTICES WHITE PAPER The SMB IT Decision Maker s Guide: Choosing a SaaS Service Management Solution Nine Things to Look For in Your Next SaaS Service Desk Table of Contents Introduction...................................................

More information

Best Practices Report

Best Practices Report Overview As an IT leader within your organization, you face new challenges every day from managing user requirements and operational needs to the burden of IT Compliance. Developing a strong IT general

More information

CA Virtual Assurance for Infrastructure Managers

CA Virtual Assurance for Infrastructure Managers DATA SHEET CA Virtual Assurance for Infrastructure Managers (Includes CA Systems Performance for Infrastructure Managers) CA Virtual Assurance for Infrastructure Managers (formerly CA Virtual Performance

More information

Full chain integration with your mobile field engineers

Full chain integration with your mobile field engineers PLANON mobile field services Full chain integration with your mobile field engineers An innovative global leader with over 30 years of IWMS experience Consistently recognised by Gartner as a market leader

More information

Business Process Management & Workflow Solutions

Business Process Management & Workflow Solutions Business Process Management & Workflow Solutions Connecting People to Process, Data & Activities TouchstoneBPM enables organisations of all proportions, in a multitude of disciplines, the capability to

More information

Resolving Active Directory Backup and Recovery Requirements with Quest Software

Resolving Active Directory Backup and Recovery Requirements with Quest Software Resolving Active Directory Backup and Recovery Requirements with Quest Software By Mike Danseglio Sponsored by Table of Contents Backing Up Effectively... 1 Identifying an Incident... 2 Recovering from

More information

DNBi Risk Management. Use Unparalleled Data to Boost Performance

DNBi Risk Management. Use Unparalleled Data to Boost Performance DNBi Risk Management Use Unparalleled Data to Boost Performance DNBi is a powerful, web-based credit risk management solution delivering D&B s world-class data and robust predictive analytics. DNBi s intuitive,

More information

Application Management Services (AMS)

Application Management Services (AMS) Contents 1. AMS : An Overview 2. AMS : Models 3. Delivery Organization 4. Processes & Tools 5. Transition Methodology 6. Pricing Application Management Services (AMS) Enterprise Application Services Capability

More information

Task Management. JobTraQ Core Features

Task Management. JobTraQ Core Features Task Management JobTraQ automates human to human workflow and simplifies hierarchical team management of collaborative tasks. JobTraQ also ensures that the correct data is collected and displayed through

More information

Teradata Marketing Operations. Reduce Costs and Increase Marketing Efficiency

Teradata Marketing Operations. Reduce Costs and Increase Marketing Efficiency Teradata Marketing Operations Reduce Costs and Increase Marketing Efficiency Product Insight Brochure What Would You Do If You Knew? TM What would you do if you knew your marketing efforts could be freed

More information

Cisco Process Orchestrator Adapter for Cisco UCS Manager: Automate Enterprise IT Workflows

Cisco Process Orchestrator Adapter for Cisco UCS Manager: Automate Enterprise IT Workflows Solution Overview Cisco Process Orchestrator Adapter for Cisco UCS Manager: Automate Enterprise IT Workflows Cisco Unified Computing System and Cisco UCS Manager The Cisco Unified Computing System (UCS)

More information

Task Manager. Task Management

Task Manager. Task Management Task Management ibpms Business Process Applications (BPAs) are the innovative, new class of Service Oriented Business Applications (SOBAs) that help businesses automate and simplify the management of missioncritical,

More information

Quality Takes Lead in MOM Software Deployments and Performance Benefits

Quality Takes Lead in MOM Software Deployments and Performance Benefits Quality Takes Lead in MOM Software Deployments and Performance Benefits 1 Quality Takes Lead in MOM Software Deployments and Performance Benefits See the scope of MOM-focused Quality Management software

More information

Filestor Digital Asset Management. The way it works

Filestor Digital Asset Management. The way it works Filestor Digital Asset Management The way it works Filestor is an Advanced Digital Asset Management System Filestor is far more than a Digital Asset Management System as it has been designed to be flexible

More information

SapphireIMS Service Desk Feature Specification

SapphireIMS Service Desk Feature Specification SapphireIMS Service Desk Feature Specification All rights reserved. COPYRIGHT NOTICE AND DISCLAIMER No parts of this document may be reproduced in any form without the express written permission of Tecknodreams

More information

One solution, countless benefits

One solution, countless benefits www.exordia.co.za One solution, countless benefits exsam New generation strategic asset management PwC s exsam is built to empower the strategic management of diverse assets. 2 exsam One solution, countless

More information

REVOLUTIONIZING ADVANCED THREAT PROTECTION

REVOLUTIONIZING ADVANCED THREAT PROTECTION REVOLUTIONIZING ADVANCED THREAT PROTECTION A NEW, MODERN APPROACH Blue Coat Advanced Threat Protection Group GRANT ASPLUND Senior Technology Evangelist 1 WHY DO I STAND ON MY DESK? "...I stand upon my

More information

Procurement General Session: Empowering Modern Procurement

Procurement General Session: Empowering Modern Procurement Procurement General Session: Empowering Modern Procurement Business Driven. Technology Powered. Marco Rossi SCM Product Development Director - EMEA Safe Harbor Statement The following is intended to outline

More information

Online Claims and Injury Management

<workers> Online Claims and Injury Management Global Resources... Local Knowledge With over 30 years experience in workers compensation, our claims management systems have been adopted by Self-Insured Organisations, Third Party Administrators and

More information

Organise Your Business

Organise Your Business Organise Your Business Second CRM On Demand Customer Relationships A Functional Introduction Presentation January, 2013 Organise Your Business Second CRM On Demand Customer Relationships Designed for Small

More information

with Managing RSA the Lifecycle of Key Manager RSA Streamlining Security Operations Data Loss Prevention Solutions RSA Solution Brief

with Managing RSA the Lifecycle of Key Manager RSA Streamlining Security Operations Data Loss Prevention Solutions RSA Solution Brief RSA Solution Brief Streamlining Security Operations with Managing RSA the Lifecycle of Data Loss Prevention and Encryption RSA envision Keys with Solutions RSA Key Manager RSA Solution Brief 1 Who is asking

More information

Always On Infrastructure for Software as a Ser vice

Always On Infrastructure for Software as a Ser vice Solution Brief: Always On Infrastructure for Software as a Ser vice WITH EGENERA CLOUD SUITE SOFTWARE Egenera, Inc. 80 Central St. Boxborough, MA 01719 Phone: 978.206.6300 www.egenera.com Introduction

More information

Functional and technical specifications. Background

Functional and technical specifications. Background Functional and technical specifications Background In terms of the Public Audit Act, 2004 (Act No. 25 of 2004) (PAA), the deputy auditor-general (DAG) is responsible for maintaining an effective, efficient

More information

Cloud Computing: IaaS & PaaS

Cloud Computing: IaaS & PaaS Cloud Computing: IaaS & PaaS Thomas Kurian Executive Vice President Product Development 62 Safe Harbor Statement "Safe Harbor" Statement: Statements in this presentation relating to Oracle's future plans,

More information

INTERNAL AUDIT SOFTWARE BUYER S GUIDE

INTERNAL AUDIT SOFTWARE BUYER S GUIDE BarnOwl Solutions INTERNAL AUDIT SOFTWARE BUYER S GUIDE CONTENTS 1. The need for internal audit 2. What do the standards say? 3. Why implement internal audit software 4. Steps to the successful implementation

More information

Accenture Enterprise Services for Chemicals. Delivering high performance in enterprise resource planning

Accenture Enterprise Services for Chemicals. Delivering high performance in enterprise resource planning Accenture Enterprise Services for Chemicals Delivering high performance in enterprise resource planning An innovative, comprehensive and proven approach that helps chemical companies accelerate enterprisewide

More information

Collaborate. Create. Control.

Collaborate. Create. Control. Contract Logix can help drive your everyday business by maximizing the value of your contracts. Quickly streamline your contract management process; drastically reduce contract management time, and simplify

More information

RSA Via Lifecycle and Governance 101. Getting Started with a Solid Foundation

RSA Via Lifecycle and Governance 101. Getting Started with a Solid Foundation RSA Via Lifecycle and Governance 101 Getting Started with a Solid Foundation Early Identity and Access Management Early IAM was all about Provisioning IT tools to solve an IT productivity problem Meet

More information

Deltek First Vision Essentials CRM

Deltek First Vision Essentials CRM Deltek First Vision Essentials CRM Aligning Business Development with Project and Financial Management Vision has brought our marketing, accounting and project management departments together. For the

More information

GMI CLOUD SERVICES. GMI Business Services To Be Migrated: Deployment, Migration, Security, Management

GMI CLOUD SERVICES. GMI Business Services To Be Migrated: Deployment, Migration, Security, Management GMI CLOUD SERVICES Deployment, Migration, Security, Management SOLUTION OVERVIEW BUSINESS SERVICES CLOUD MIGRATION Founded in 1983, General Microsystems Inc. (GMI) is a holistic provider of product and

More information

SapphireIMS 4.0 Service Desk Feature Specification

SapphireIMS 4.0 Service Desk Feature Specification SapphireIMS 4.0 Service Desk Feature Specification v1.4 All rights reserved. COPYRIGHT NOTICE AND DISCLAIMER No parts of this document may be reproduced in any form without the express written permission

More information

PROTEUS Enterprise - IT Governance, Risk and Compliance Management Solution

PROTEUS Enterprise - IT Governance, Risk and Compliance Management Solution PROTEUS Enterprise - IT Governance, Risk and Compliance Management Solution 1. The Challenge Large enterprises are experiencing an ever increasing burden of regulation and legislation against which they

More information

Maximo ITSM Product Suite. Francois Marais

Maximo ITSM Product Suite. Francois Marais Maximo ITSM Product Suite Francois Marais What do we mean by Maximo Service & IT Asset Management (ITSM)? MAXIMO and TIVOLI Traditional Maximo Service desk (ITSM) NOW! Tivoli Service Request Manager TSRM

More information

Quality Takes Lead in MOM Software Deployments and Performance Benefits

Quality Takes Lead in MOM Software Deployments and Performance Benefits Quality Takes Lead in MOM Software Deployments and Performance Benefits Although meeting production demand has been and always will remain the central focus of manufacturers, over time, other business

More information

CAMPAIGN CLOUD. Sophisticated Campaign Management INTRODUCTION. Why this is valuable. www.dynmark.com > products & services > campaign cloud

CAMPAIGN CLOUD. Sophisticated Campaign Management INTRODUCTION. Why this is valuable. www.dynmark.com > products & services > campaign cloud CAMPAIGN CLOUD INTRODUCTION Our Campaign Cloud provides all our easy to use SaaS mobile marketing and operational SMS messaging solutions in one place. Read more about our Message Manager and Text Chat

More information

CLOUD MANAGED SERVICES FRAMEWORK E-BOOK

CLOUD MANAGED SERVICES FRAMEWORK E-BOOK CLOUD MANAGED SERVICES FRAMEWORK E-BOOK TABLE OF CONTENTS 1 Introduction 2 2 Operational Insight 3 3 Cloud Management Process Control 4 4 Infrastructure, Application & Data Security 5 5 Continuous Improvement

More information

AssurX Makes Quality & Compliance a Given Not Just a Goal

AssurX Makes Quality & Compliance a Given Not Just a Goal AssurX Makes Quality & Compliance a Given Not Just a Goal TRACK. MANAGE. AUTOMATE. IMPROVE. AssurX s powerfully flexible software unites and coordinates information, activities and documentation in one

More information

For more information about UC4 products please visit www.uc4.com. Automation Within, Around, and Beyond Oracle E-Business Suite

For more information about UC4 products please visit www.uc4.com. Automation Within, Around, and Beyond Oracle E-Business Suite For more information about UC4 products please visit www.uc4.com Automation Within, Around, and Beyond Oracle E-Business Suite Content Executive Summary...3 Opportunities for Enhancement: Automation Within,

More information

Brochure. ECM without borders. HP Enterprise Content Management (ECM)

Brochure. ECM without borders. HP Enterprise Content Management (ECM) Brochure ECM without borders HP Enterprise Content Management (ECM) HP Enterprise Content Management (ECM) Without question, the volume, variety, and velocity of data across your enterprise create new

More information

CA Service Desk Manager

CA Service Desk Manager PRODUCT BRIEF: CA SERVICE DESK MANAGER CA Service Desk Manager CA SERVICE DESK MANAGER IS A VERSATILE, COMPREHENSIVE IT SUPPORT SOLUTION THAT HELPS YOU BUILD SUPERIOR INCIDENT AND PROBLEM MANAGEMENT PROCESSES

More information

Introducing Oracle Transportation & Global Trade Management Cloud Oracle OpenWorld San Francisco

Introducing Oracle Transportation & Global Trade Management Cloud Oracle OpenWorld San Francisco Introducing Oracle Transportation & Global Trade Management Cloud Oracle OpenWorld San Francisco Derek H. Gittoes Vice President, Product Strategy September 2014 Copyright 2014, Oracle and/or its affiliates.

More information

IT Services. Capita Private Cloud. Cloud potential unleashed

IT Services. Capita Private Cloud. Cloud potential unleashed IT Services Capita Private Cloud Cloud potential unleashed Cloud computing at its best Cloud is fast becoming an integral part of every IT strategy. It reduces cost and complexity, whilst bringing freedom,

More information

SAP IT Infrastructure Management. Dirk Smit ALM Engagement Manager SAP Africa dirk.smit@sap.com

SAP IT Infrastructure Management. Dirk Smit ALM Engagement Manager SAP Africa dirk.smit@sap.com SAP IT Infrastructure Management Dirk Smit ALM Engagement Manager SAP Africa dirk.smit@sap.com Challenges in managing heterogeneous IT environments Determine the value that IT contributes to the business

More information

KPMG Advisory. Microsoft Dynamics CRM. Advisory, Design & Delivery Services. A KPMG Service for G-Cloud V. April 2014

KPMG Advisory. Microsoft Dynamics CRM. Advisory, Design & Delivery Services. A KPMG Service for G-Cloud V. April 2014 KPMG Advisory Microsoft Dynamics CRM Advisory, Design & Delivery Services A KPMG Service for G-Cloud V April 2014 Table of Contents Service Definition Summary (What s the challenge?)... 3 Service Definition

More information

Maximize potential with services Efficient managed reconciliation service

Maximize potential with services Efficient managed reconciliation service RECONCILIATION IntelliMatch Operational Control services Optimize. PRODUCT SHEET Maximize potential with services Efficient managed reconciliation service Overview At its best, technology provides financial

More information

Validating Enterprise Systems: A Practical Guide

Validating Enterprise Systems: A Practical Guide Table of Contents Validating Enterprise Systems: A Practical Guide Foreword 1 Introduction The Need for Guidance on Compliant Enterprise Systems What is an Enterprise System The Need to Validate Enterprise

More information

CA Configuration Management Database (CMDB)

CA Configuration Management Database (CMDB) PRODUCT BRIEF: CA CMDB CA Configuration Management Database (CMDB) CA CONFIGURATION MANAGEMENT DATABASE (CMDB) HELPS YOU IDENTIFY AND UNDERSTAND THE DEPENDENCIES AND RELATIONSHIPS AMONG AND BETWEEN YOUR

More information

Integrated Multi-Client Platform for Smart Meters

Integrated Multi-Client Platform for Smart Meters Smart Energy Services Platform Integrated Multi-Client Platform for Smart Meters End-to-End Smart Energy Services Platform Helping you efficiently deliver your smart device programs using our proven system

More information

SAP IT Infrastructure Management

SAP IT Infrastructure Management SAP IT Infrastructure Management Legal Disclaimer This presentation is not subject to your license agreement or any other agreement with SAP. SAP has no obligation to pursue any course of business outlined

More information

IBM WebSphere Business Monitor, Version 6.1

IBM WebSphere Business Monitor, Version 6.1 Providing real-time visibility into business performance IBM, Version 6.1 Highlights Enables business users to view Integrates with IBM s BPM near real-time data on Web 2.0 portfolio and non-ibm dashboards

More information

ADAPTABLE IDENTITY GOVERNANCE AND MANAGEMENT

ADAPTABLE IDENTITY GOVERNANCE AND MANAGEMENT OMADA IDENTITY SUITE - Adaptable Identity Management and Access Governance Governance Compliance Identity Management Cloud Self-Service Security Complete control of who has access to what is an essential

More information

Copyright 2014, Oracle and/or its affiliates. All rights reserved.

Copyright 2014, Oracle and/or its affiliates. All rights reserved. 1 Oracle Business Intelligence in the Cloud Gherardo Infunti Business Development Director EMEA Business Analytics 2 Disclaimer THE FOLLOWING IS INTENDED TO OUTLINE OUR GENERAL PRODUCT DIRECTION. IT IS

More information

Case Management powered by Microsoft Dynamics CRM

Case Management powered by Microsoft Dynamics CRM - From case capture to resolution powered by Microsoft Dynamics CRM CasePoint is a Solution that combines the best of the Microsoft Dynamics CRM with purpose-built functionality to deliver complete case

More information

CA Oblicore Guarantee for Managed Service Providers

CA Oblicore Guarantee for Managed Service Providers PRODUCT SHEET CA Oblicore Guarantee for Managed Service Providers CA Oblicore Guarantee for Managed Service Providers Value proposition CA Oblicore Guarantee is designed to automate, activate and accelerate

More information

White Paper: AlfaPeople ITSM 2013. This whitepaper discusses how ITIL 3.0 can benefit your business.

White Paper: AlfaPeople ITSM 2013. This whitepaper discusses how ITIL 3.0 can benefit your business. White Paper: AlfaPeople ITSM 2013 This whitepaper discusses how ITIL 3.0 can benefit your business. Executive Summary Imagine trying to run a manufacturing business without a comprehensive and detailed

More information

Build Modern Apps with Today s BPM

Build Modern Apps with Today s BPM Build Modern Apps Build Modern Apps with Today s BPM What makes the top organisations stand out? If you study those that consistently excel, you ll find a mastery of their business processes and often

More information

IT Enterprise Services

IT Enterprise Services IT Enterprise Services Capita Private Cloud Agile Infrastructure-as-a-Service (IaaS) Cloud potential unleashed Cloud computing at its best Cloud is now an integral part of every IT strategy. It reduces

More information

Ping Identity, Euro Cloud award entry

Ping Identity, Euro Cloud award entry Ping Identity, Euro Cloud award entry Category: Best Cloud Offering Product: PingFederate 6.6 About Ping Identity Ping Identity is the cloud identity security leader, specialising in cloud identity, security,

More information

ComplianceSP TM on SharePoint. Complete Document & Process Management for Life Sciences on SharePoint 2010 & 2013

ComplianceSP TM on SharePoint. Complete Document & Process Management for Life Sciences on SharePoint 2010 & 2013 TM ComplianceSP TM on SharePoint Complete Document & Process Management for Life Sciences on SharePoint 2010 & 2013 Overview With increasing pressure on costs and margins across Life Sciences, the industry

More information

NetSuite OpenAir. The World s #1 Cloud Professional Services Automation Solution. Why NetSuite OpenAir?

NetSuite OpenAir. The World s #1 Cloud Professional Services Automation Solution. Why NetSuite OpenAir? NetSuite OpenAir The World s #1 Cloud Professional Services Automation Solution NetSuite OpenAir is the world s #1 professional services automation (PSA) solution. From resource management and project

More information

CA Service Desk On-Demand

CA Service Desk On-Demand PRODUCT BRIEF: CA SERVICE DESK ON DEMAND -Demand Demand is a versatile, ready-to-use IT support solution delivered On Demand to help you build a superior Request, Incident, Change and Problem solving system.

More information

Course 20533: Implementing Microsoft Azure Infrastructure Solutions

Course 20533: Implementing Microsoft Azure Infrastructure Solutions Course 20533: Implementing Microsoft Azure Infrastructure Solutions Overview About this course This course is aimed at experienced IT Professionals who currently administer their on-premises infrastructure.

More information

LogInspect 5 Product Features Robust. Dynamic. Unparalleled.

LogInspect 5 Product Features Robust. Dynamic. Unparalleled. LogInspect 5 Product Features Robust. Dynamic. Unparalleled. Enjoy ultra fast search capabilities in simple and complex modes optimized for Big Data Easily filter and display relevant topics, eg: Top 10

More information

White Paper: Intelligent BPM Architecture

White Paper: Intelligent BPM Architecture White Paper: Intelligent BPM Architecture White Paper Contents Authors: Eli Stutz, Head of Knowledge and Collaboration, PNMsoft. Tony Jetke, Enterprise Architecture Consultant and Account Manager, PNMsoft.

More information

IBM Cloud Security Draft for Discussion September 12, 2011. 2011 IBM Corporation

IBM Cloud Security Draft for Discussion September 12, 2011. 2011 IBM Corporation IBM Cloud Security Draft for Discussion September 12, 2011 IBM Point of View: Cloud can be made secure for business As with most new technology paradigms, security concerns surrounding cloud computing

More information

Health, safety, environmental, quality & risk management software that moulds to your needs...

Health, safety, environmental, quality & risk management software that moulds to your needs... Health, safety, environmental, quality & risk management software that moulds to your needs... Everything. In one place. In a nutshell. What is IsoMetrix? Plan, do, check, act & review simplified Some

More information

FULLY MANAGED SERVICE COMPLETE SUPPORT FOR YOUR MOBILE ENTERPRISE

FULLY MANAGED SERVICE COMPLETE SUPPORT FOR YOUR MOBILE ENTERPRISE FULLY MANAGED SERVICE COMPLETE SUPPORT FOR YOUR MOBILE ENTERPRISE At Spirit, we realise that our customers are looking for choice, flexibility and value. That s why we have developed our special Fully

More information

The No.1 most configurable software to manage your Governance, Risk and Compliance

The No.1 most configurable software to manage your Governance, Risk and Compliance The No.1 most configurable software to manage your Governance, Risk and Compliance Configurable Reliable Secure Web-enabled technology Used by 30% of FTSE 100 companies Hosted by Rackspace Validated by

More information

4Sight Calibration Management Software

4Sight Calibration Management Software GE Measurement & Control Solutions 4Sight Calibration Management Software 4Sight calibration and maintenance management software provides visibility to the assets, data, and resources that affect maintenance,

More information

NetSuite OpenAir. The World s #1 Cloud Professional Services Automation Solution. Why NetSuite OpenAir? NETSUITE BENEFITS.

NetSuite OpenAir. The World s #1 Cloud Professional Services Automation Solution. Why NetSuite OpenAir? NETSUITE BENEFITS. NetSuite OpenAir The World s #1 Cloud Professional Services Automation Solution Data Sheet NETSUITE BENEFITS Benefits experienced by organizations using PSA include: 48% higher PS revenue growth over the

More information

The Big Bang: cloud resiliency and the data explosion

The Big Bang: cloud resiliency and the data explosion Deborah Orr, Forbes Insights Analyst Daniel Witteveen, Director, IBM Cloud Managed Backup and Data Virtualization 03/23/2015 The Big Bang: cloud resiliency and the data explosion 2015 IBM Corporation Agenda

More information

Company Overview. Enterprise Cloud Solutions

Company Overview. Enterprise Cloud Solutions 2016 Company Overview Enterprise Cloud Solutions ENTERPRISE CLOUD SOLUTIONS Unitas Global utilizes leading cloud technologies to optimize enterprise IT environments. By designing, deploying, and managing

More information

itop: the open-source ITSM solution

itop: the open-source ITSM solution itop: the open-source ITSM solution itop is a multi-client web portal designed for service providers and businesses. Simple and easy to use, it allows all configuration items and their relationships to

More information

ATTRACT PROSPECTS ENGAGE CUSTOMERS SUCCEED IN YOUR BUSINESS

ATTRACT PROSPECTS ENGAGE CUSTOMERS SUCCEED IN YOUR BUSINESS ATTRACT PROSPECTS ENGAGE CUSTOMERS SUCCEED IN YOUR BUSINESS Maximizer CRM is a completely integrated sales, marketing and customer service and support management solution that enables you to attract prospects,

More information

With Windows, Web and Mobile clients Richmond SupportDesk is accessible to Service Desk operators wherever they are.

With Windows, Web and Mobile clients Richmond SupportDesk is accessible to Service Desk operators wherever they are. Richmond Systems Richmond Systems is a leading provider of software solutions enabling organisations to implement enterprise wide, best practice, IT Service Management. Richmond SupportDesk is currently

More information

COMPLIANCE MANAGEMENT SOLUTIONS THOMSON REUTERS ACCELUS COMPLIANCE MANAGEMENT SOLUTIONS

COMPLIANCE MANAGEMENT SOLUTIONS THOMSON REUTERS ACCELUS COMPLIANCE MANAGEMENT SOLUTIONS THOMSON REUTERS ACCELUS COMPLIANCE MANAGEMENT SOLUTIONS THOMSON REUTERS ACCELUS Our solutions dynamically connect business transactions, strategy, and operations to the ever-changing regulatory environment,

More information

System Center Service Manager

System Center Service Manager System Center Service Manager Vision and Planned Capabilities Microsoft Corporation Published: April 2008 Executive Summary The Service Desk function is the primary point of contact between end users and

More information

Case Management. itouch Vision. This document gives an overview of Case management and discusses the different features and functionality.

Case Management. itouch Vision. This document gives an overview of Case management and discusses the different features and functionality. itouch Vision Case Management This document gives an overview of Case management and discusses the different features and functionality. For further information about implementation and pricing please

More information