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1 Seydi Abdishev, Activity #5, ID: Supply Chain Management Systems Name of the system: Accura Supply Chain Name of the company offering it: Accura Software Link to website: Supply Chain Modules include: Inventory Manager (Handles stocked and non-stocked inventory items at multiple sites), Sales Order (order processing and invoicing of customers), Purchase Order, Manufacturing (bill of materials, routing, work orders, material requisitions, and production), and Requisition. SCM Functionalities: Supply Chain Monitoring, Supply Chain Analytics, Supply Chain Planning, Order Processing Management, Inventory Management, Transportation Management, Sourcing & Procurement, Supplier Management. SCM Features: Supply Chain Monitoring o Electronic Messaging API o User-configurable Dashboard Supply Chain Analytics o Inventory Analysis o Order Processing Analysis o Transportation Analysis o Warehouse Analysis Supply Chain Planning o Demand Forecasting o Demand Planning o Supply Network Scheduling Order Processing Management o Sales Order Processing o Billing Transportation Management o Carrier Performance Reporting o Claims Management o Load Planning Sourcing & Procurement Management o Bid & Negotiation Management o Cost Analysis o Supply Market Assessment Supplier Management o Supplier Invoice Auditing 1

2 o Regulatory Compliance Management Cost only divulged upon request from potential customers. Name of the system: Planvisage SCM Name of the company offering it: Planvisage Link to website: Main features, functionalities and modules offered: Supply Chain Modules: supply chain planning and execution, supply chain visibility, inventory management, demand planning, value chain, transportation and logistics, network design, event management, proof of delivery, forecasting and asset management. SCM Functionalities: Supply Chain Monitoring, Supply Chain Analytics, Supply Chain Planning, Order Processing Management, Inventory Management, Warehouse Management, Transportation Management, Sourcing & Procurement, Supplier Management, Client Collaboration SCM Features: Supply Chain Monitoring o Advanced Shipment Notification (ASN) Management o Customizable Notifications o Electronic Messaging API o In-transit Status Updates o User-configurable Dashboard o Visual Supply Chain Map Supply Chain Analytics o Demand Forecast Accuracy Analysis o Information Management Integration (IMI) o Inventory Analysis o Key Performance Indicators (KPIs) o Order Processing Analysis o Transportation Analysis o Warehouse Analysis Supply Chain Planning o Demand Forecasting o Demand Planning o Material Requirements Planning (MRP) o Supply Chain Simulation o Supply Network Scheduling Order Processing Management o Sales Order Processing o Billing o Returns Management Inventory Management o Automatic Re-order Triggers 2

3 o Automatic Stock-out Reports o Barcode Integration o Collaborative Inventory o Inventory Optimization o RFID Integration o Shelf-life Monitoring o Vendor Accuracy Checks Warehouse Management o Cross-dock Planning o Inbound Processing o Labor Management o Multiple Warehouse Support o Outbound Processing o Storage Optimization o Warehouse KPI Reports Transportation Management o Carrier Performance Reporting o Claims Management o Container / Lot Tracking o Document Management o Dynamic Route Planning Engine o Fleet Management o Freight Matrix o Freight Payment Automation o Load Planning o Shipping Compliance Management Sourcing and Procurement o Bid & Negotiation Management o Cost Analysis o Current Spend Assessment o Expense Logging o Sourcing Strategy Development o Supply Market Assessment Supplier Management o Quality Control o Supplier Invoice Auditing o Regulatory Compliance Management o Supplier Performance Reporting Client Collaboration o Self-serve Internet Portal o Role-based Authorization o Inventory Availability Reporting o Status Reporting Cost Depends on the number of employees working in your company, the industry you are in, and the country you operate in. 3

4 Name of the system: SupplyWin Name of the company offering it: PolyDyne Sofware Link to website: Supply chain modules: Supply Network Collaboration, Extended Warehouse Management, SCM Advanced Planning and Optimization, Enterprise Demand Sensing, Enterprise Inventory and Service-Level Optimization, SCM Forecasting and Replenishment, Transportation Management. Functionalities: Supply Chain Monitoring, Supply Chain Analytics, Supply Chain Planning, Order Processing Management, Inventory Management, Warehouse Management, Transportation Management, Sourcing & Procurement, Supplier Management, Client Collaboration. SCM Features: Supply Chain Monitoring o Customizable Notifications o Electronic Messaging API o In-transit Status Updates o User-configurable Dashboard Supply Chain Analytics o Inventory Analysis o Key Performance Indicators (KPIs) o Order Processing Analysis Supply Chain Planning o Material Requirements Planning (MRP) o Supply Chain Simulation o Supply Network Scheduling Order Processing o Sales Order Processing o Billing o Returns Management Inventory Management o Collaborative Inventory o Inventory Optimization o Shelf-life Monitoring o Vendor Accuracy Checks Warehouse management o Inbound Processing o Outbound Processing o Storage Optimization o Warehouse KPI Reports Sourcing and Procurement 4

5 o Cost Analysis o Current Spend Assessment o Expense Logging Client Collaboration o Self-serve Internet Portal o Role-based Authorization o Inventory Availability Reporting o Status Reporting Cost Revealed upon request, otherwise an option for a free demo trial. 2. Customer Relationship Management (CRM) systems Graph 1 The most prominent CRM systems Name of the system: SAGE CRM Name of the company offering it: SAGE Software Link to website: CRM modules: Sage CRM supports all of the planning, scheduling and production control activities for either process or discrete manufacturing, and adapts to different manufacturing modes, including make-to-order, configure-to-order, assemble-to-order, make-to-stock and mixed-mode environments. The manufacturing module is fully integrated with the Sales, 5

6 CRM, Purchasing, Inventory, Marketing, Customer Support, and Finance components. Features: Discrete/process manufacturing, Parts lists/composition/formula management, Work schedule management, MPS/MRP, Technical data configuration, Link to weighing scales, Cost calculation, Quality assurance, Capacity planning. Cost The cost depends on the type of service you select SAGE CRM Essentials is 20 GBP per user per month. SAGE CRM Professional is worth 50 pounds per month per user. However, one can also request a demo version which allows for free access for a limited period of time. Name of the system: Salesforce CRM Name of the company offering it: Salesforce.com Link to website: CRM Modules: Marketing management - one of the weakest areas of the Salesforce.com hosted solution. The marketing solution is included at the Enterprise edition level and above (or available as an extra fee with other editions). The marketing application however provides very limited capability for performing based marketing campaigns. Indeed, the Salesforce.com help guide (page 1632 yes it s long!) notes Mass is designed for small-scale sales and support mailings, not for marketing purposes. We recommend that you use a third-party -execution vendor to send s for marketing campaigns. These add-on third party software solutions are available through the AppExchange at additional (sometimes significant) expense. A similar challenge is the integration of a third party solution back to Salesforce.com for centralized record keeping (e.g. to ensure that your sales organization is aware of which campaigns your contacts have been exposed to. The Sales force Automation - the module is the strongest component in the Salesforce.com CRM software solution. The SFA application includes account, contact, activity and opportunity management. Depending on the software edition, the functionality becomes increasingly sophisticated for even the largest of companies. SFA capabilities such as territory management and multiple recurring revenues are available, however, reserved for the higher level editions. It is therefore quite important to have a clear understanding of your sales requirements in order to avoid subsequent up charges through edition creep. What are 6

7 sometimes referred to as advanced functions, such as revenue scheduling or revenue management, where support the set up specific schedules of revenue recognition for an opportunity based on defined time periods or even a user defined pattern, are reserved for Enterprise and Unlimited subscribers. Overall, the SFA software provides a solid foundation for most SMB (small and midsize business) companies. Case Management was added to the company CRM suite in a prior release. Not considered a strength in the overall Salesforce.com CRM suite, the case management module offers limited support for case management, automated assignment, case queues and escalation. This part of the CRM software offering was strengthened by the acquisition of InStranet in August This acquisition has provided Salesforce.com with an improved customer support knowledgebase. It is unclear from the initial press releases to whom InStranet will be available and at what expense. Features Sales & Marketing Employee Tracking Ease of Use Help & Support Cost : Basic sales and marketing for up to 5 users - $25 per user per month billed annually. Complete CRM for any size team $65 per user per month billed annually Deeply customizable CRM for your business - $125 per user per month billed annually Unlimited CRM power and support - $250 per user per month billed annually Name of the system: Microsoft Dynamics CRM Name of the company offering it: SAGE Software Link to website: Modules: Sales: increase your sales success by managing your sales life cycle. It includes Account, Contact, Lead, Opportunity, Quote, Order, Invoice, and Product Catalog management. Marketing Automation: enhance marketing effectiveness by managing you marketing automation life cycle. Plan, manage and track your marketing campaigns from development to launch. 7

8 Customer Service: deliver outstanding customer service by managing your service and service scheduling life cycle. This includes Contract, Case, Knowledge Base, and Queue management, Service scheduling and Scheduling administration. Reporting and Analytics: start treating your customer data more like customer information. Establish new business intelligence in realtime to uncover business trends and performance results Features: Customer segmentation Campaign planning and execution Data extraction and cleansing Analytics and reporting Marketing/sales collaboration tools Information sharing portals Lead and opportunity management Account and contact management Territory and sales quota management Forecasting and sales analytics Offline and mobile device access Sales literature management Sales pipeline and competitor analysis Quick access to products, pricing, and quotes Account and contact management Case and interaction management Incident routing and queuing Product and contract management Knowledge-base management Service scheduling Workflow across teams and groups Service reporting and analytics Cost different variations shown in the table below: 8

9 3. Enterprise Resource Planning Systems Name of the system: SAP Business All-in-One Name of the company offering it: SAP AG Link to website: Modules: General Ledger - SAP Business All-in-One Financials provides core accounting and reporting capabilities with scalability to support the requirements of multinational companies. Accounts Payable - SAP Business All-in-One improves your business accounts payable management and integrates directly with the general ledger and treasury applications for a truly comprehensive liquidity management solution Accounts Receivable - SAP Business All-in-One software improves your accounts receivable management, customer invoicing and collection processes by integrating directly with general ledger and SAP Financial Supply Chain Management applications. Treasury and Cash Management Treasury applications as part of SAP Business All-in-One comprise a comprehensive suite of cash, liquidity, and financial risk management solutions. Procurement & Supplier Collaboration - SAP Business All-in-One will help you stay competitive and enhance your ability to secure the highest-quality materials and services at the lowest possible price. Functionalities: Lay a Solid Foundation for Your Business Improve financial management Maintain operational excellence Enhance agility Unify and simplify Drive adoption and improve productivity Make cost-effective long-term investments Knowledge integration Cost You can request a sample price quote which will be based on your needs. However, you can also try a demo version for free. 9

10 Graph 2 Different purchase options for SAP ERP systems Name of the system: SAGE ERP X3 Name of the company offering it: SAGE Software Link to website: Modules: Finance Sales Inventory CRM Purchasing and Manufacturing operations Features: Call Center Support Contact Management Customer Self-Service Estimating & Quoting Help Desk Knowledge Base Sales Force Automation Discrete/process manufacturing Parts lists/composition/formula management Work schedule management MPS/MRP 10

11 Technical data configuration Link to weighing scales Cost calculation Quality assurance Capacity planning Cost Depends on the version of the software: Take a look at Version: 7 Price Range: $2600/ user- Financing Options: Owner Financing, Lease to own Name of the system: AXIS ERP Name of the company offering it: APTEAN Software Link to website: Modules: Finance o Cost management o Accounts receivable o Accounts payable o General ledger Production Operations o Requirements planning o Production scheduling o Procurement o Material control o Shop floor control o Quality management o Shipment planning Sales and Service o o Quote generation o Order entry o Order status inquiry o Shipment & billing o Claims processing & RMA Accounting Business intelligence Customer relationship management Human resources Inventory management Manufacturing Supply chain management 11

12 Features: Axis Dynamic Order Fulfillment Attribute-Based Product Lookups & Descriptions Order Promising Workflow-driven Quotation Development Sales Order Tolerance Logic Real-time Order Status Inquiry Claims/RMA Management Web-Based Customer Service Functionality Modules: Advanced Planning and Scheduling Customer Support Web-based Support Implementation Services Training and Education Cost - There is an option to get a free price quote, or alternatively you can try a free demo version, but price is not disclosed at the official website. 12

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