HealthcareSuite. Unique, intelligent workforce planning that balances the needs of healthcare organisations, end-users and employees

Transcription

1 HealthcareSuite Unique, intelligent workforce planning that balances the needs of healthcare organisations, end-users and employees

2 Introducing HealthcareSuite, the proven solution from Time Care that enables healthcare organisations to balance service delivery requirements with the needs of the workforce. Employer Workforce In delivering services, employers are obliged to demonstrate commitment to a range of key objectives, including: Production-driven scheduling Effective utilisation of staff Flexible staff deployment Simplified staffing processes Less manual administration Decreased staff turnover Improved service quality Lower costs and improved cost control Reduced need for external staff Support for a range of working time models Compliance with healthcare guarantees Shorter waiting times Monitoring of resource and production planning Healthcare employees have key expectations that include: Flexible working schedules Schedules that take account of individual requirements Opportunities to deliver optimum service quality Accessibility to schedules Opportunities for effective teamwork Improved working environments Schedule updates in real time Comprising proven Time Care products and services, HealthcareSuite is a complete, tried and tested solution, proven to unlock financial and efficiency savings. Not just about automating the scheduling process, it is designed to make the schedule better, in the way it is built and in the way it operates for both managers and staff, enabling healthcare organisations to balance the demands of service delivery with the needs of the workforce while improving patient care. HealthcareSuite - four steps to the complete solution Step 1. Resource and production planning Aligns service demands with staff resources, including planned vacations, meetings and training commitments HealthcareSuite the solution Step 2. Scheduling Enables scheduling based on production demands, with or without input from staff Delivering full integration with leading HR and payroll applications One of the key strengths of HealthcareSuite is a unique solution architecture that interfaces with leading HR and payroll applications as well as LAS. The integrated functionality gives healthcare organisations the visibility to plan schedules that not only utilise available full-time staff in preference to costly temporary staff, but which also handle automatically the admin tasks associated with correctly coding and paying them. Step 3. Operational services Delivers daily schedule changes and continual updates in real time Step 4. Monitoring Aligns service demands Monitors activities/hours delivered and staff costs Originally conceived by a concerned professor at University Hospital, Karolinska, in the late 80 s, Time Care was initially developed as a response to high staff turnover and the pressing need for staff to be able to influence schedules. Now, with over 50% of the Landstings in Sweden as customers, we have built an in-depth understanding of the issues and challenges faced by healthcare organisations on a daily basis, including the increasing dependence on flexible workforce scheduling that provides the right staff, in the right place, at the right time. The environment is further complicated by pressures on budgets, the prevailing demographics of an aging population needing more and more care and the difficulties of attracting new staff. At the same time, with more people needing care and a smaller working population, healthcare organisations face shrinking tax revenues, making it increasingly important to improve transparency and coordinate activity between units. In order to be more attractive employers, healthcare organisations are seeking ways of improving accessibility for staff and simplifying processes, utilising more web-based and mobile solutions that enable staff to influence schedules and achieve an acceptable balance between work and leisure time. Against a background of constantly changing laws and regulations, organisations need comprehensive capabilities and an understanding of a range of challenges, including: HealthcareSuite the background Compliance issues and the implications for both scheduling and employees The need for more efficiencies in scheduling and resource and production planning Difficulties in monitoring staff activity and making sure that the right activity takes place at the right times The solution enables the intelligent scheduling of permanent and temporary staff, increases the rostering flexibility available to employers and meets the needs of patients as well as managers and employees. Crucially, HealthcareSuite allows organisations to make the best possible use of substantive staff by enabling internal staff movement based on demand-generated schedules. In this way, individuals and teams can be deployed where and when they are needed, resulting in reduced dependence on temporary staff and significant cost savings. As well as delivering a significantly simplified staffing process and fewer manual administration tasks, the solution enables compliance with key laws and regulations while allowing for individual preferences, helping employees, doctors and key healthcare staff to achieve an optimum work/life balance. The solution also supports all working-time models, including bank and hours per year. Furthermore, the solution leads to a happier and more productive workforce, providing schedules that can not only be structured around individual preferences but that are also more realistic. A proven solution implementation process At Time Care we provide full management of the solution implementation process, from original inception, through training and deployment to long-term ongoing support. The process is delivered in a series of stages designed to identify specific issues and objectives, minimise disruption, promote employee buy-in and optimise overall effectiveness. Time Care User Group A network of Time Care customers, the Time Care User Group is designed as a forum for information exchange and collaboration between members. Open to all Time Care users, the User Group gives members the opportunity to influence Time Care products and, in addition to an annual conference, the User Group organises regional network meetings at which members can share experiences and discuss current issues.

3 HealthcareSuite delivers productivity benefits to healthcare organisations together with work/life balance and morale benefits to your workforce both of which lead to better services and improved delivery. Time Care Planning Time Care Scheduler Time Care Pool Time Care Doctor Time Care Planning is the core product within Time Care HealthcareSuite. Designed to enable strategic staff management and improve productivity, Time Care Planning copes easily with varying staff demands and the necessity for effective, responsive planning on a round-the-clock basis. The programme provides managers with real insights into scheduling issues while catering for the needs of a multidisciplined and often widely dispersed workforce. A range of reports gives a comprehensive overview of schedules and built-in rules help to ensure compliance with work-related regulations, agreements and working time legislation. The programme also secures production-based schedules, allowing managers to identify and fill staffing gaps with appropriate personnel on a continuous, day-to-day basis. Importantly, Time Care Planning empowers the workforce, enabling employees to access schedules at any time online or using their own mobile devices, making it easier for staff to influence schedules depending on their family, social or other commitments. Time Care Planning combines with Time Care Pool and Time Care Doctor to form a complete solution, supporting both service and system requirements. Time Care Planning provides the starting point for staffing optimisation, leading to: Demand-driven scheduling Improved quality of service delivery Long- and short-term resource planning Support for all time working models More control over budgets Simplified processes Cost savings, from avoiding unnecessary temporary staff costs Time Care Scheduler, part of Time Care Planning, is a robust facilitation tool that streamlines administration tasks and enables automatic schedule optimisation, saving time, reducing stress and improving accuracy. Time Care Scheduler provides a range of advantages, including: Facilitates faster, smoother administration Optimises schedules automatically Delivers significant time and cost savings Simplifies the scheduling process Ensures compliance with laws, contracts and production requirements Enables demand-driven scheduling Gives managers time for preparation and follow-up activity Reduces rule deficiencies Time Care Saas Time Care also provides a cloud hosting service that supports servers, software and managed databases. The service manages and integrates the IT environment, ensuring that software is updated continually with the absolute minimum of downtime. Capable of full integration with Time Care Planning, Time Care Pool is a proven tool for the management and deployment of temporary staff that makes it easy to fill staffing gaps. The Time Care Pool process drives staffing requirements and shift inquiries to a staffing centre that automatically matches service demands with available resources, enabling organisations to solve both long-term and acute staffing problems. The most complete product in the marketplace, Time Care Pool can be utilised as a stand-alone temporary staffing solution or as part of an integrated answer to the most complex workforce management issues. And when combined with Time Care Planning, Time Care Pool acts as a facilitating tool for temporary staff to maximise working opportunities. Dynamic reporting, shift request and resource availability overviews and SMS functionality combine to make temporary staffing tasks simple, capable of completion in minutes instead of hours. At the same time, the ability to communicate with the staffing centre online and the use of mobile devices allows temporary staff to view booked shifts and apply for shifts efficiently and with the minimum of delay. Time Care Pool drives temporary staffing efficiencies, delivering: Improved working environment Reduced need for temporary staff Cost control Simplified processes Improved quality of service delivery Time Care Doctor is a development of the Time Care system designed specifically for doctors and all clinical staff including nurses. Structured to cope with the ever-changing demands of the healthcare environment, Time Care Doctor is unique, providing optimum staffing levels for all clinical staff groups based on service demands, production targets, cost parameters and individual preferences. Designed to simplify the complex process of scheduling doctors, Time Care Doctor is a proven tool that enables links to payroll and HR systems and delivers significant benefits to all key healthcare stakeholders, including operations managers, HR departments and finance departments. Providing a comprehensive overview of medical staffing across the organisation, the tool simplifies budgeting, financial planning and cost forecasting while enabling compliance with the Swedish Working Hours Act and the EU Directive. For doctors, whether in hospitals, emergency units, clinics or the community, Time Care Doctor makes schedules available online 24 hours a day, allowing increased doctor participation in scheduling and shift allocation, simplified training, research and leave procedures and automated recognition of on-call time and compensation payments. Time Care Doctor delivers a wide range of benefits, including: Improved patient care and quality of service delivery Improved performance and job satisfaction among doctors Compliance with national and European laws and regulations Simplified clinical staff management procedures Improved financial planning, cost control and tracking Integration with HR and payroll systems 24/7 access to medical staffing schedules

4 HealthcareSuite - the benefits Bringing together over 20 years experience and expertise, Time Care HealthcareSuite delivers a wide range of benefits for healthcare organisations and stakeholders at every level: Internal staff mobility Allows the intelligent management and deployment of permanent staff to meet service demands. Improves service quality Makes the optimum use of committed substantive staff in improving quality of service, for example in providing continuity of care for the elderly. Delivers flexibility Allows flexible response to staffing shortfalls and changing service demands. Improves staff retention Reduces staff turnover and improves staff morale and satisfaction. Demand-driven scheduling Ensures that staff utilisation delivers service plans. Enables realistic scheduling Delivers rosters that are realistic for individuals and fairer. Facilitates resource and production planning Gives organisations control over planned and delivered activities and the resulting costs. Why Time Care? With 400 experts globally and over 2000 customer organisations, Time Care consultants use in-depth knowledge and their hands-on experience as nurses, heads of units and administrators to ensure that every solution deployment matches customer requirements. HealthcareSuite find out more Phone +46 (0) Web info@timecare.se Ensures compliance Reports and rules ensure compliance with work-related laws, collective and local agreements. Reduces temporary staff usage Improves service delivery and saves costs. Improves management processes Streamlines overtime, sick leave, redundancy and temporary staff management processes. Integrates with leading HR applications Provides full integration with HR and payroll.

5 Time Care AB Postal address: Box 30077, Stockholm Street address: Franzéngatan 3, Stockholm +46 (0)