BTC Group improves IT resource utilisation and business alignment with CA Clarity PPM.
|
|
- Augustus Moore
- 8 years ago
- Views:
Transcription
1 TECHNOLOGY BRIEF: SUPPORTING STRATEGIC GOALS WITH BETTER RESOURCE MANAGEMENT BTC Group improves IT resource utilisation and business alignment with CA Clarity PPM.
2 Table of Contents Executive Summary SECTION 1: CHALLENGE 2 Making the right business decisions Creating a unified organisation Understanding resource utilisation SECTION 2: OPPORTUNITY 3 Aligning IT with business strategy Centralised management for projects and business requests Supporting complex projects Optimising resources SECTION 3: BENEFITS 4 Enabling unification for greater profitability SECTION 4: CONCLUSIONS 6 ABOUT CA Back Cover Copyright 2008 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies. This document is for your informational purposes only. To the extent permitted by applicable law, CA provides this document As Is without warranty of any kind, including, without limitation, any implied warranties of merchantability or fitness for a particular purpose, or noninfringement. In no event will CA be liable for any loss or damage, direct or indirect, from the use of this document, including, without limitation, lost profits, business interruption, goodwill or lost data, even if CA is expressly advised of such damages.
3 Executive Summary Challenge Bulgaria Telecommunications Company (BTC) Group provides the full spectrum of telecommunications services to both residential and business customers in Bulgaria. The group is currently implementing a new business strategy to integrate six disparate companies into a single, more profitable, organisation. This massive undertaking has involved creating a new unified IT division, which is responsible for shifting the entire business to a single IT infrastructure, with standardized customer billing and accounting systems. To manage these and other projects which amounts to 40 million in IT resources and capital expenditure BTC s IT division needed an integrated management tool. Opportunity To create a unified platform for project and resource management, BTC implemented CA Clarity Project and Portfolio Manager (PPM). Approximately 30 projects and 100 business requests are managed via the centralised solution, along with the activities of 400 members of the IT department. CA Clarity PPM supports the delivery of highly complex projects that underpin the company s unification strategy, and enables the IT division to balance demand and resources more effectively. The reports produced by CA Clarity PPM have become crucial to the management of IT division, and enables it to demonstrate value to the wider business. Benefits Increased visibility of its IT projects and resources has enabled BTC to: OPTIMISE RESOURCE UTILISATION The reports provided by CA Clarity PPM enable BTC to prioritise the allocation of IT resources according to the strategic importance of a project. MAKE BETTER BUSINESS DECISIONS With CA Clarity PPM serving as a central information repository for resource, project and budgets, BTC can quickly and easily access the data it needs to support decisions about future strategic initiatives. This increased business intelligence will support BTC s ambitions for unification and securing greater market share in the Bulgarian mobile sector. TECHNOLOGY BRIEF: SUPPORTING STRATEGIC GOALS WITH BETTER RESOURCE MANAGEMENT 1
4 SECTION 1: CHALLENGE With only separate instances of Microsoft Project and a number of complicated and disparate timesheet systems, it was difficult for us to gain adequate visibility of our resources. Iliya Stoychev Krastev Senior Manager, IT Programme Management and Control, BTC Group Making the right business decisions Successful business decisions require a comprehensive and in-depth understanding of what resources are available and how they are being utilized. Poorly aligned resources whether they are people or physical assets can affect not only affect operational functionality and customer service levels but also profitability. Visibility of resources is particularly important for IT departments. Although IT teams play a crucial role in supporting a business, they are often also a massive cost centre with responsibility for large numbers of physical resources and a high headcount. Bulgaria Telecommunications Company (BTC) Group has the largest IT organisation in Bulgaria, with 500 members of its 8,000-strong workforce employed by the IT division. As Bulgaria s leading telecommunications company, IT plays a fundamental role in the success of the business, with IT investments generating the company s second largest cost centre after the countrywide telecommunications network. Creating a unified organisation BTC provides a full range of telecommunications services to both business and residential customers, including fixed-line and mobile telephony, high-speed Internet and data transfer. Previously comprising six different companies, BTC is currently undergoing massive consolidation to create a unified organisation, under a single brand. The group began implementing this strategy, which is designed to increase profitability and improve competitive advantage, in January 2008, following the group s acquisition by American International Group (AIG) and the appointment of a new Chief Executive Officer (CEO). To support the newly unified company, BTC has merged its multiple IT departments to create a single integrated IT division located in a central office in Sofia. The IT division not only provides IT support services, but is also responsible for customer billing and the development of new products and services. This latter function is particularly important to BTC Group as it strives toward the goal of becoming the largest mobile operator in Bulgaria. To stay ahead of the competition and achieve this ambition, the company needs to offer low prices and innovative mobile solutions to its customers. Understanding resource utilisation BTC s new strategy for unification will also contribute to the company s future success in the mobile telecommunications market. The IT division has an extremely important role in this strategy, which involves creating a single IT infrastructure and migrating the company to integrated systems for accounting and billing. Each of these IT projects was previously owned and managed by different IT departments. With the new single division, the Project Management and Control Department has responsibility for managing every IT project enterprise-wide, including resources and budgets. This amounts to 20 million in operating expenses and 20 million worth of IT capital expenditure per year. 2 TECHNOLOGY BRIEF: SUPPORTING STRATEGIC GOALS WITH BETTER RESOURCE MANAGEMENT
5 Due to the magnitude of this responsibility, IT senior management has fortnightly Change Review and Approval Board (CRAB) meetings with the business to reprioritize and optimize the IT resources based on recent developments and tactical change of business strategy. The re-organisation of the business and limited resources has made project management increasingly challenging. The team recognised that in order to maximise resource utilisation and drive efficiency it needed supplementary tools. As Iliya Stoychev Krastev, Senior Manager, IT Programme Management and Control for BTC Group, explains, With only separate instances of Microsoft Project and a number of complicated and disparate timesheet systems, it was difficult for us to gain adequate visibility of our resources. SECTION 2: OPPORTUNITY Aligning IT with business strategy One of the first steps in aligning the IT division with BTC s overall business strategy was to implement a single centralised solution for project and resource management. After investigating a number of options, BTC selected CA Clarity Project and Portfolio Manager (PPM) to address its needs. CA Clarity PPM offered the off-the-shelf functionality, price and warranty that met our requirements, comments Krastev. The solution was implemented in February 2008 with help from CA Services. In addition to ensuring a smooth deployment, CA Services provided training and knowledge transfer to enable BTC to manage the solution in-house on an ongoing basis. A team of two people currently maintains the CA Clarity PPM environment, with one person focusing on the technical requirements and the other on maximising the product s functionality. Centralised management for projects and business requests Eighty percent of the IT division now uses the CA Project & Portfolio Management solution on a daily basis to manage their activities, from IT operations to software programming and security. Even though the IT services team do not yet directly use the solution, the activities of these staff are later fed into CA Clarity PPM through integration with BTC s helpdesk tool. CA Clarity PPM enables us to create accurate timesheet reports that enable us to track our resources at a glance. Iliya Stoychev Krastev Senior Manager, IT Programme Management and Control, BTC Group Tasks, time and budgets are now all managed via the solution, which provides a single repository for BTC project data. To ensure the IT department can account for every hour of staff members time, training, holiday and sick leave are also recorded in CA Clarity PPM. Using CA Clarity PPM s timesheets, staff record time and resource usage associated with each activity they are involved in. CA Clarity PPM enables us to create accurate timesheet reports that enable us to track our resources at a glance. This helps us to ensure that resources are not incorrectly allocated or under-utilised, comments Krastev. CA Clarity PPM enables BTC to take a similarly detailed approach to tracking individual initiatives, these include: 30 concurrent projects An average of 100 smaller business requests, which can range from software upgrades to changes in customer tariffs IT support and maintenance activities. TECHNOLOGY BRIEF: SUPPORTING STRATEGIC GOALS WITH BETTER RESOURCE MANAGEMENT 3
6 Supporting complex projects Many of the projects managed via CA Clarity PPM are related to the company s unification strategy. For example, BTC had multiple Electronic Point of Sale (EPOS) systems that were used throughout its stores for different customer transactions. To simplify management, BTC was keen to consolidate to a single system. With assistance from external consultants, the marketing team and various other business divisions within BTC, the IT team has developed a solution that will provide a single interface for all sales activity. CA Clarity PPM helped BTC manage the finer details of this vastly complex project to ensure it was delivered in accordance with tight deadlines. Thanks to CA Clarity PPM, the IT division is able to participate more actively in forward planning with the wider business. Iliya Stoychev Krastev Senior Manager, IT Programme Management and Control, BTC Group CA Clarity PPM also provided crucial support throughout a massive project to update BTC s customer care and billing systems. This involved increasing the frequency of the company s billing cycle to twice a day. With some business accounts running up bills worth several million levs, this has had a vast impact on the company s financial operations. The project incorporated a wide range of resources from throughout the organisation and required re-configuration of a number of systems. By using Clarity PPM to track the resources and status of each task, the IT division was able to successfully deliver on the project objectives. Optimising resources As well as simplifying and streamlining project management, using CA Clarity PPM vastly improves resource management. Using the solution as a central respository for all IT resource requests from the rest of the business, the IT division is able to balance demand and resources more efficiently. The solution s accurate reports on resource utilisation enable BTC to identify problem areas in order to address resourcing issues, and structure the IT division to best meet the needs of the business. BTC is a dynamic organisation with constantly changing needs, comments Krastev. Thanks to CA Clarity PPM, the IT division is able to keep up with these requirements and participate more actively in forward planning with the wider business. The solution s reports have become a crucial tool for supporting management decisions. SECTION 3: BENEFITS Enabling unification for greater profitability Greater visibility of BTC s IT projects, resources and budgets has significantly increased its alignment with the business, thus empowering the organisation to make well-informed decisions and improve overall management of the IT division. The business now has a better idea of how the IT division operates, where we have resource issues, and where we are delivering value, comments Krastev. 4 TECHNOLOGY BRIEF: SUPPORTING STRATEGIC GOALS WITH BETTER RESOURCE MANAGEMENT
7 CONNECTING IT AND THE BUSINESS CA Clarity PPM provides a vital link between IT and the business, enabling BTC s IT department to align its resources to the strategic requirements of the company and provide greater transparency around its work. FIGURE A In addition to increased transparency and improved project management, CA Clarity PPM has enabled BTC to: OPTIMISE RESOURCE UTILISATION The reports provided by CA Clarity PPM enable BTC to prioritise the allocation of IT resources according to the strategic importance of a project. MAKE BETTER BUSINESS DECISIONS With CA Clarity PPM acting as a central information repository for resources, projects and budgets, BTC can quickly and easily access the data it needs to support decisions about future strategic initiatives. SIMPLIFY TRANSFORMATION EFFORTS Using a centralised solution throughout the IT division reinforces the new organisational structure, and enables BTC to manage its IT resources holistically. With IT operating as a single unit, applying this transformation to the rest of the company will be more straightforward. IMPROVE IT GOVERNANCE AND CONTROL With detailed records of how staff spend their time, BTC can ensure that the correct procedures and standards are adhered to, and that the right people are assigned to the right projects. These factors will all help BTC execute on its future business plans and increasing market share in the Bulgarian mobile market. CA s solution has rapidly become a crucial application within the IT division, comments Krastev. Our new business strategy will help to improve competitive advantage and profitability, and CA Clarity PPM has a vital role in supporting this. TECHNOLOGY BRIEF: SUPPORTING STRATEGIC GOALS WITH BETTER RESOURCE MANAGEMENT 5
8 SECTION 4: CONCLUSIONS Without in-depth knowledge of a department s day-to-day activities and resource utilisation, businesses are unable to plan effectively for the future. Centralised project, resource and budget management can provide the visibility organisations need to optimise and correctly prioritise their resources according to business need. By increasing transparency and improving project management, organisations can also align a department s activities to wider strategic initiatives, thereby helping to boost competitive advantage and profitability. To learn more about the CA Project & Portfolio Management architecture and technical approach, visit 6 TECHNOLOGY BRIEF: SUPPORTING STRATEGIC GOALS WITH BETTER RESOURCE MANAGEMENT
9 CA, one of the world s largest information technology (IT) management software companies, unifies and simplifies the management of enterprise-wide IT for greater business results. Our vision, tools and expertise help customers manage risk, improve service, manage costs and align their IT investments with their business needs. Learn more about how CA can help you transform your business at ca.com
Genesis Energy delivers IT projects faster with standardised processes and CA Clarity PPM.
CUSTOMER TECHNICAL BRIEF: CREATING A CENTRALISED MATURITY MODEL FOR PROJECT AND RESOURCE MANAGEMENT Genesis Energy delivers IT projects faster with standardised processes and CA Clarity PPM. Table of Contents
More informationSuncorp Accelerates Project Delivery and Reduces Costs with CA Project & Portfolio Management
CUSTOMER SUCCESS STORY December 2011 Suncorp Accelerates Project Delivery and Reduces Costs with CA Project & Portfolio Management CLIENT PROFILE Industry: Financial services Company: Suncorp Assets: $93
More informationHow Technology Supports Project, Program and Portfolio Management
WHITE PAPER: HOW TECHNOLOGY SUPPORTS PROJECT, PROGRAM AND PORTFOLIO MANAGEMENT SERIES 4 OF 4 How Technology Supports Project, Program and Portfolio Management SEPTEMBER 2007 Enrico Boverino CA CLARITY
More informationSiemens uses CA Clarity PPM for project management of R&D for wind, solar and hydro solutions
CUSTOMER SUCCESS STORY Siemens uses CA Clarity PPM for project management of R&D for wind, solar and hydro solutions CLIENT PROFILE Industry: Energy Company: Siemens AG Employees: 82,000 Revenue: Siemens
More informationFinansbank enhances competitive advantage with greater control of 500 IT projects
CUSTOMER SUCCESS STORY Finansbank enhances competitive advantage with greater control of 500 IT projects CUSTOMER PROFILE Industry: Financial services Company: Finansbank/IBTech Profit: 344 mio TRL (230
More informationNordea saves 3.5 million with enhanced application portfolio management
CUSTOMER SUCCESS STORY Nordea saves 3.5 million with enhanced application portfolio management CUSTOMER PROFILE Industry: Financial services Company: Nordea Bank Employees: 30,000 Total assets: 581 billion
More informationFujitsu Australia and New Zealand provides cost-effective and flexible cloud services with CA Technologies solutions
CUSTOMER SUCCESS STORY Fujitsu Australia and New Zealand provides cost-effective and flexible cloud services with CA Technologies solutions CLIENT PROFILE Industry: IT Services Company: Fujitsu Australia
More informationagility made possible
SOLUTION BRIEF CA Technologies and NetApp Integrated Service Automation Across the Data Center can you automate the provisioning and management of both virtual and physical resources across your data center
More informationCA Technologies optimizes business systems worldwide with enterprise data model
CUSTOMER SUCCESS STORY CA Technologies optimizes business systems worldwide with enterprise data model CLIENT PROFILE Industry: IT Organization: CA Technologies Employees: 13,600 Revenue: $4.8 billion
More informationSOLUTION BRIEF CA Cloud Compass how do I know which applications and services to move to private, public and hybrid cloud? agility made possible
SOLUTION BRIEF CA Cloud Compass how do I know which applications and services to move to private, public and hybrid cloud? agility made possible You don t. But you can get complete visibility to the cloud
More informationPicis improves the delivery of client projects worth $50 million with CA Clarity PPM
CUSTOMER SUCCESS STORY Picis improves the delivery of client projects worth $50 million with CA Clarity PPM CUSTOMER PROFILE Industry: Healthcare Informatics Company: Picis, Inc., a part of OptumInsight
More informationTECHNOLOGY BRIEF: PREVENTING UNAUTHORISED ACCESS TO CRITICAL SYSTEMS AND DATA. Colruyt ensures data privacy with Identity & Access Management.
TECHNOLOGY BRIEF: PREVENTING UNAUTHORISED ACCESS TO CRITICAL SYSTEMS AND DATA Colruyt ensures data privacy with Identity & Access Management. Table of Contents Executive Summary SECTION 1: CHALLENGE 2
More informationAsentinel Telecom Expense Management (TEM)
PRODUCT BRIEF: ASENTINEL TELECOM EXPENSE MANAGEMENT (TEM) Asentinel Telecom Expense Management (TEM) Asentinel 6.0 is a comprehensive global telecom expense management software solution encompassing the
More informationCentris optimises user support with integrated service desk
CUSTOMER SUCCESS STORY Centris optimises user support with integrated service desk CUSTOMER PROFILE Industry: IT services Company: Centris AG, Solothurn, Switzerland Revenue: 2008 sales: 46.7M SFR Employees:
More informationPC-WARE realises a consistent backup system for 70 international locations with CA ARCserve
CUSTOMER SUCCESS STORY PC-WARE realises a consistent backup system for 70 international locations with CA ARCserve CUSTOMER PROFILE Company: PC-Ware Information Technologies AG Industry: ICT services Employees:
More informationCA Clarity PPM for Professional Services Automation
PRODUCT BRIEF: CA CLARITY PPM FOR PROFESSIONAL SERVICES AUTOMATION CA Clarity PPM for Professional Services Automation CA CLARITY PPM FOR PROFESSIONAL SERVICES AUTOMATION (PSA) HELPS STREAMLINE THE PROFESSIONAL
More informationagility made possible
SOLUTION BRIEF Mainframe Software Rationalization Program want to reduce costs and rationalize your mainframe software change management environment? agility made possible CA Endevor Software Change Manager
More informationCA Clarity PPM. Overview. Benefits. agility made possible
PRODUCT SHEET CA Clarity PPM agility made possible CA Clarity Project & Portfolio Management (CA Clarity PPM) helps you innovate with agility, transform your portfolio with confidence, and sustain the
More informationBaker Tilly simplifies Windows 7 deployment with CA Technologies solutions
Customer success story Baker Tilly simplifies Windows 7 deployment with CA Technologies solutions Customer profile Industry: Professional services Company: Baker Tilly Employees: 2,400 Revenue: 204 million
More informationCA HalvesThe Cost Of Testing IT Controls For Sarbanes-Oxley Compliance With Unified Processes.
TECHNOLOGY BRIEF: REDUCING COST AND COMPLEXITY WITH GLOBAL GOVERNANCE CONTROLS CA HalvesThe Cost Of Testing IT Controls For Sarbanes-Oxley Compliance With Unified Processes. Table of Contents Executive
More informationCA Capacity Manager. Product overview. agility made possible
PRODUCT SHEET: CA Capacity Manager agility made possible CA Capacity Manager Business stakeholders demand application performance in support of their business goals. IT executives must deliver that service
More informationThe National Commission of Audit
CA Technologies submission to The National Commission of Audit November, 2013 Kristen Bresch CA Technologies Executive Summary CA Technologies is pleased to present the National Commission of Audit the
More informationRobeco improves control with CA Clarity PPM On Demand
Customer success story Robeco improves control with CA Clarity PPM On Demand Customer profile Industry: Financial services Company: Robeco Managed assets: 135 billion (2009) Employees: : 1,500 Business
More informationhow can I improve performance of my customer service level agreements while reducing cost?
SOLUTION BRIEF CA Business Service Insight for Service Level Management how can I improve performance of my customer service level agreements while reducing cost? agility made possible By automating service
More informationCA Service Desk Manager
DATA SHEET CA Service Desk Manager CA Service Desk Manager (CA SDM), on-premise or on-demand, is designed to help you prevent service disruptions, better manage change risks, and provides a 360-degree
More informationCore Security Improves Investment Decisions with CA Project & Portfolio Management
CUSTOMER SUCCESS STORY July 2013 Core Security Improves Investment Decisions with CA Project & Portfolio Management CLIENT PROFILE Industry: Technology Company: Core Security Employees: 200-plus Revenue:
More informationSallie Mae slashes change management costs and complexity with CA SCM
CUSTOMER SUCCESS STORY Sallie Mae slashes change management costs and complexity with CA SCM CUSTOMER PROFILE Industry: Financial services Company: Sallie Mae Customers: 23 million Student loan portfolio:
More informationImproving Service Asset and Configuration Management with CA Process Maps
TECHNOLOGY BRIEF: SERVICE ASSET AND CONFIGURATION MANAGEMENT MAPS Improving Service Asset and Configuration with CA Process Maps Peter Doherty CA TECHNICAL SALES Table of Contents Executive Summary SECTION
More informationHow To Use Ca Product Vision
DATA SHEET CA Product Vision CA Product Vision helps manage project and product requirements and enables a comprehensive release planning process insuring only the features your customers really need are
More informationTECHNOLOGY BRIEF: CA ERWIN SAPHIR OPTION. CA ERwin Saphir Option
TECHNOLOGY BRIEF: CA ERWIN SAPHIR OPTION CA ERwin Saphir Option Table of Contents Executive Summary SECTION 1 2 Introduction SECTION 2: OPPORTUNITY 2 Modeling ERP Systems ERP Systems and Data Warehouses
More informationA Ready Business has total visibility and control. Seamlessly manage your global telecommuncations in a secure environment
A Ready Business has total visibility and control Seamlessly manage your global telecommuncations in a secure environment 2 We live in a world of rapid and unpredictable change 22% Only 22% of businesses
More informationKASIKORNBANK eliminates nearly 30,000 helpdesk calls a year with automated identity management
CUSTOMER SUCCESS STORY KASIKORNBANK eliminates nearly 30,000 helpdesk calls a year with automated identity management CUSTOMER PROFILE Industry: Financial services Company: KASIKORNBANK Employees: 16,193
More informationCA CMDB Connector for z/os version 2.0
PRODUCT SHEET CA CMDB Connector for z/os version 2.0 CA CMDB Connector for z/os version 2.0 CA CMDB Connector for z/os is the final piece in the puzzle to create an enterprise CMDB, providing you the ability
More informationA FinCo Case Study - Using CA Business Service Insight to Manage Outsourcing Suppliers
WHITE PAPER August 2012 A FinCo Case Study - Using CA Business Service Insight to Manage Outsourcing Suppliers Erik Hille Senior Principal Product Marketing Manager Table of Contents Executive Summary
More informationSOLUTION BRIEF BIG DATA MANAGEMENT. How Can You Streamline Big Data Management?
SOLUTION BRIEF BIG DATA MANAGEMENT How Can You Streamline Big Data Management? Today, organizations are capitalizing on the promises of big data analytics to innovate and solve problems faster. Big Data
More informationBancoEstado achieves greater data efficiency and system development agility with CA ERwin
CUSTOMER SUCCESS STORY BancoEstado achieves greater data efficiency and system development agility with CA ERwin CLIENT PROFILE Industry: Financial services Business: BancoEstado de Chile Employees: 8600-plus
More informationagility made possible
SOLUTION BRIEF CA IT Asset Manager how can I manage my asset lifecycle, maximize the value of my IT investments, and get a portfolio view of all my assets? agility made possible helps reduce costs, automate
More informationLogicalis delivers low-risk, cost-effective cloud computing services with CA Technologies
CUSTOMER SUCCESS STORY Logicalis delivers low-risk, cost-effective cloud computing services with CA Technologies CUSTOMER PROFILE Industry: IT services Organisation: Logicalis Employees: 1,900 Revenue:
More informationAVTech provides customers with end-to-end recovery management service with CA ARCserve solutions
CUSTOMER SUCCESS STORY AVTech provides customers with end-to-end recovery management service with CA ARCserve solutions CLIENT PROFILE Industry: ICT Company: Advanced Vision Technology (AVTech) Employees:
More informationService Catalog Management: A CA Service Management Process Map
TECHNOLOGY BRIEF: SERVICE CATALOG MANAGEMENT Catalog : A CA Process Map JULY 2009 Enrico Boverino SR PRINCIPAL CONSULTANT, TECHNICAL SALES ITIL SERVICE MANAGER ITAC CERTIFIED Table of Contents Executive
More informationcan you effectively plan for the migration and management of systems and applications on Vblock Platforms?
SOLUTION BRIEF CA Capacity Management and Reporting Suite for Vblock Platforms can you effectively plan for the migration and management of systems and applications on Vblock Platforms? agility made possible
More informationagility made possible
SOLUTION BRIEF ConfigXpress Utility in CA IdentityMinder can my identity management solution quickly adapt to changing business requirements and processes? agility made possible With the ConfigXpress tool
More informationhow can you stop sprawl in your IT infrastructure?
SOLUTION BRIEF Software Rationalization Services August 2010 how can you stop sprawl in your IT infrastructure? we can You can optimize your software portfolio with Software Rationalization Services from
More informationStefanini helps customers achieve cost avoidance savings with CA Service Desk Manager
CUSTOMER SUCCESS STORY Stefanini helps customers achieve cost avoidance savings with CA Service Desk Manager CLIENT PROFILE Industry: IT Services Company: Stefanini Employees: 17,000 Revenue: $1 billion
More informationRadix Technologies China establishes compelling cloud services using CA AppLogic
CUSTOMER SUCCESS STORY Radix Technologies China establishes compelling cloud services using CA AppLogic CUSTOMER PROFILE Industry: IT services Company: Radix Technologies China Employees: 25 BUSINESS Radix
More informationsolution brief September 2011 Can You Effectively Plan For The Migration And Management of Systems And Applications on Vblock Platforms?
solution brief September 2011 Can You Effectively Plan For The Migration And Management of Systems And Applications on Vblock Platforms? CA Capacity Management and Reporting Suite for Vblock Platforms
More informationCA Repository for z/os r7.2
PRODUCT SHEET CA Repository for z/os CA Repository for z/os r7.2 CA Repository for z/os is a powerful metadata management tool that helps organizations to identify, understand, manage and leverage enterprise-wide
More informationcan I consolidate vendors, align performance with company objectives and build trusted relationships?
SOLUTION BRIEF Vendor Performance Management can I consolidate vendors, align performance with company objectives and build trusted relationships? agility made possible CA Business Service Insight helps
More informationFinansbank Enhances Competitive Advantage with Greater Control of 500 IT Projects
CUSTOMER SUCCESS STORY October 2010 Finansbank Enhances Competitive Advantage with Greater Control of 500 IT Projects CLIENT PROFILE PRO industry: Financial Fin services Company: FFinansbank/IBTech Profit:
More informationEnterprise Report Management CA View, CA Deliver, CA Dispatch, CA Bundl, CA Spool, CA Output Management Web Viewer
PRODUCT FAMILY SHEET Enterprise Report Management Enterprise Report Management CA View, CA Deliver, CA Dispatch, CA Bundl, CA Spool, CA Output Management Web Viewer CA Technologies provides leading software
More informationhow can you shift from managing technology to driving new and innovative business services?
SOLUTION BRIEF Portfolio Transformation: Make Smart Portfolio Decisions how can you shift from managing technology to driving new and innovative business services? agility made possible Service Portfolio
More informationCA Scheduler Job Management r11
PRODUCT SHEET CA Scheduler Job Management CA Scheduler Job Management r11 CA Scheduler Job Management r11 (CA Scheduler JM), part of the Job Management solution from CA Technologies, is a premier z/oscentric
More informationChoosing the Right Project and Portfolio Management Solution
Choosing the Right Project and Portfolio Management Solution Executive Summary In too many organizations today, innovation isn t happening fast enough. Within these businesses, skills are siloed and resources
More informationThe Eight Dimensions of Customer Experience for Financial Services
WHITE PAPER: FINANCIAL SERVICES The Eight Dimensions of Customer Experience for Financial Services OCTOBER 2007 Table of Contents Executive Summary SECTION 1 2 Financial Institutions Shift Their Focus
More informationThe Benefits of Data Modeling in Business Intelligence
WHITE PAPER: THE BENEFITS OF DATA MODELING IN BUSINESS INTELLIGENCE The Benefits of Data Modeling in Business Intelligence DECEMBER 2008 Table of Contents Executive Summary 1 SECTION 1 2 Introduction 2
More informationprotect your assets. control your spending
protect your assets. control your spending A European poll on IT asset management practices, commissioned by CA Technologies and conducted at the European Gartner Procurement, Financial and Asset Management
More informationVodafone Global Supplier Management
Vodafone Global Supplier Management Vodafone Global Enterprise One global communications supplier for streamlined processes, reduced costs and fully centralised management. Vodafone Power to you 78% of
More informationCA Clarity PPM. Connector for Microsoft SharePoint Release Notes. v2.0.00
CA Clarity PPM Connector for Microsoft SharePoint Release Notes v2.0.00 This documentation, which includes embedded help systems and electronically distributed materials, (hereinafter referred to as the
More informationLogica Sweden provides secure and compliant cloud services with CA IdentityMinder TM
CUSTOMER SUCCESS STORY Logica Sweden provides secure and compliant cloud services with CA IdentityMinder TM CUSTOMER PROFILE Industry: IT services Company: Logica Sweden Employees: 5,200 (41,000 globally)
More informationCA Clarity Integration
CA Clarity Integration Delivering Complete Cost, Resource and Change Visibility for IT Management CA has led the industry in providing integrated solutions. Enterprise IT Management (EITM) is CA s vision
More informationATU safeguards sales and service quality with CA Infrastructure Management solutions
CUSTOMER SUCCESS STORY ATU safeguards sales and service quality with CA Infrastructure Management solutions CLIENT PROFILE Industry: Automotive Company: ATU Employees: 12,000 Revenues: 1.16 billion BUSINESS
More informationBroadcloud improves competitive advantage with efficient, flexible and scalable disaster recovery services
CUSTOMER SUCCESS STORY Broadcloud improves competitive advantage with efficient, flexible and scalable disaster recovery services CLIENT PROFILE Industry: IT services Company: Broadcloud Staff: 40-plus BUSINESS
More informationAchieve Your Business and IT Goals with Help from CA Services
Achieve Your Business and IT Goals with Help from CA Services How Does CA Services Approach an Engagement? Whether its planning, implementing or running our industry leading software, CA Services can help
More informationCA Telon Application Generator r5.1
PRODUCT SHEET CA Telon Application Generator CA Telon Application Generator r5.1 CA Telon Application Generator r5.1 (CA Telon AG) is an easy-tolearn, powerful application generator that provides the ability
More informationFujitsu Australia and New Zealand Provides Cost-effective and Flexible Cloud Services with CA Technologies Solutions
CUSTOMER SUCCESS STORY February 2013 Fujitsu Australia and New Zealand Provides Cost-effective and Flexible Cloud Services with CA Technologies Solutions CLIENT PROFILE Industry: IT Services Company: Fujitsu
More informationGrants Management for CA Clarity PPM gives you the confidence to choose the RIGHT applicants, make the RIGHT decisions, award the RIGHT funds, and to
SOLUTION BRIEF: Grants Management for CA Clarity PPM March 2011 Can you manage the lifecycle of grants, reduce unwanted paperwork, and track the performance of awarded funds? you can Grants Management
More informationUniversity of Texas at Brownsville and Texas Southmost College protects email data and enables 15-minute disaster recovery.
TECHNOLOGY BRIEF: REAL-TIME DATA REPLICATION IN A VIRTUAL ENVIRONMENT University of Texas at Brownsville and Texas Southmost College protects email data and enables 15-minute disaster recovery. Table of
More informationSOLUTION BRIEF: CA CLARITY GRANTS MANAGER. CA Clarity Grants Manager
SOLUTION BRIEF: CA CLARITY GRANTS MANAGER CA Clarity Grants Manager Q: How Can I Manage the Entire Grants Lifecycle and Meet My Reporting and Transparency Requirements? A: CA Clarity Grants Manager helps
More informationare you helping your customer maximize the business value of IT and enabling them with tools and frameworks to deliver IT as a Service?
PARTNER BRIEF Service Portfolio Management from CA Technologies are you helping your customer maximize the business value of IT and enabling them with tools and frameworks to deliver IT as a Service? FOR
More information1 CA SECURITY SAAS VALIDATION PROGRAM 2015 ca.com. CA Security SaaS Validation Program. Copyright 2015 CA. All Rights Reserved.
1 CA SECURITY SAAS VALIDATION PROGRAM 2015 ca.com CA Security SaaS Validation Program 2 CA SECURITY SAAS VALIDATION PROGRAM 2015 ca.com At a Glance KEY BENEFITS/ RESULTS The CA Security SaaS Validation
More informationCA Workload Automation CA 7 Edition r11.3
PRODUCT SHEET CA Workload Automation CA 7 Edition CA Workload Automation CA 7 Edition r11.3 CA Workload Automation CA 7 Edition is a single-engine enterprisewide workload automation solution that allows
More informationCA Business Service Insight
DATA SHEET CA Business Service Insight With CA Business Service Insight, you can know what services are being used within your business, improve service performance while helping to reduce operating costs,
More informationThe Benefits of Data Modeling in Business Intelligence. www.erwin.com
The Benefits of Data Modeling in Business Intelligence Table of Contents Executive Summary...... 3 Introduction.... 3 Why Data Modeling for BI Is Unique...... 4 Understanding the Meaning of Information.....
More informationHow To Model Data For Business Intelligence (Bi)
WHITE PAPER: THE BENEFITS OF DATA MODELING IN BUSINESS INTELLIGENCE The Benefits of Data Modeling in Business Intelligence DECEMBER 2008 Table of Contents Executive Summary 1 SECTION 1 2 Introduction 2
More informationProject and Portfolio Management for the Innovative Enterprise
WHITE PAPER June 2011 Project and Portfolio Management for the Innovative Enterprise Accelerating the Rate of Return from Innovation James Ramsay Principal Consultant, CA Technologies Project and Portfolio
More informationCA SYSVIEW Performance Management r13.0
PRODUCT SHEET CA SYSVIEW Performance Management CA SYSVIEW Performance Management r13.0 CA SYSVIEW Performance Management (CA SYSVIEW) simplifies mainframe performance management and improves responsiveness
More informationData Deduplication: An Essential Component of your Data Protection Strategy
WHITE PAPER: THE EVOLUTION OF DATA DEDUPLICATION Data Deduplication: An Essential Component of your Data Protection Strategy JULY 2010 Andy Brewerton CA TECHNOLOGIES RECOVERY MANAGEMENT AND DATA MODELLING
More informationCan My Identity Management Solution Quickly Adapt to Changing Business Requirements and Processes?
SOLUTION BRIEF CONFIG XPRESS UTILITY IN CA IDENTITY MANAGER Can My Identity Management Solution Quickly Adapt to Changing Business Requirements and Processes? SOLUTION BRIEF CA DATABASE MANAGEMENT FOR
More informationhow can I deliver better services to my customers and grow revenue?
SOLUTION BRIEF CA Wily Application Performance Management May 2010 how can I deliver better services to my customers and grow revenue? we can With the right solution, you can be certain that you are providing
More informationwhat if you could increase your agility and improve your pace of IT innovation?
SOLUTION BRIEF CA Portfolio Management for Agile IT May 2010 what if you could increase your agility and improve your pace of IT innovation? we can helps IT executives to deliver the right projects faster,
More informationContents. Introduction... 1
Managed SQL Server 2005 Deployments with CA ERwin Data Modeler and Microsoft Visual Studio Team Edition for Database Professionals Helping to Develop, Model, and Maintain Complex Database Architectures
More informationData Governance Tips & Advice
Data Governance Tips & Advice Building and Strengthening a Data Governance Program Tim Patnode Datasource Consulting March 19, 2015 DG02 Presenter Bio Tim Patnode has an extensive background in Business
More informationFive Tenets of Modern Project Portfolio Management Powering Project-Driven Business
PROJECT PORTFOLIO MANAGEMENT Five Tenets of Modern Project Portfolio Management Powering Project-Driven Business Copyright 2014 Oracle Corporation. All Rights Reserved. Introduction Enterprises tend not
More informationCA Repository for Distributed. Systems r2.3. Benefits. Overview. The CA Advantage
PRODUCT BRIEF: CA REPOSITORY FOR DISTRIBUTED SYSTEMS r2.3 CA Repository for Distributed Systems r2.3 CA REPOSITORY FOR DISTRIBUTED SYSTEMS IS A POWERFUL METADATA MANAGEMENT TOOL THAT HELPS ORGANIZATIONS
More informationHow Can I Deliver Innovative Customer Services Across Increasingly Complex, Converged Infrastructure With Less Management Effort And Lower Cost?
solution brief September 2012 How Can I Deliver Innovative Customer Services Across Increasingly Complex, Converged Infrastructure With Less Management Effort And Lower Cost? Converged Infrastructure Management
More informationwe can Automating service delivery for the dynamic data center of the future Brandon Whichard
Executive Brief Automate Service Delivery September, 2010 addressing today s problems while setting the stage for an agile infrastructure Automating service delivery for the dynamic data center of the
More informationCan you simplify the buying and managing of services for your customers?
cloud luminaries Can you simplify the buying and managing of services for your customers? We enable IT on demand and provide a very easy way to buy all kinds of products and services from servers, storage,
More informationA to Z Information Services stands out from the competition with CA Recovery Management solutions
Customer success story October 2013 A to Z Information Services stands out from the competition with CA Recovery Management solutions Client Profile Industry: IT Company: A to Z Information Services Employees:
More informationaccelerating time to value in Microsoft Hyper-V environments
SOLUTION BRIEF accelerating time to value in Microsoft Hyper-V environments 01 CA Technologies 30-year partnership with Microsoft uniquely positions us to help you exceed your Microsoft virtual and cloud
More informationCA SOLVE:Central Service Desk for z/os
PRODUCT SHEET CA SOLVE:Central Service Desk for z/os CA SOLVE:Central Service Desk for z/os CA SOLVE:Central Service Desk for z/os (CA SOLVE:Central for z/os) is a comprehensive service management solution
More informationCA NetSpy Network Performance r12
PRODUCT SHEET CA NetSpy Network Performance CA NetSpy Network Performance r12 CA NetSpy Network Performance (CA NetSpy) enables organizations to more efficiently manage the performance of their SNA networks.
More informationagility made possible
SOLUTION BRIEF Flexibility and Choices in Infrastructure Management can IT live up to business expectations with soaring infrastructure complexity and challenging resource constraints? agility made possible
More informationare you helping your customers achieve their expectations for IT based service quality and availability?
PARTNER BRIEF Service Operations Management from CA Technologies are you helping your customers achieve their expectations for IT based service quality and availability? FOR PARTNER USE ONLY DO NOT DISTRIBUTE
More informationSOLUTION BRIEF CA SERVICE MANAGEMENT - SERVICE CATALOG. Can We Manage and Deliver the Services Needed Where, When and How Our Users Need Them?
SOLUTION BRIEF CA SERVICE MANAGEMENT - SERVICE CATALOG Can We Manage and Deliver the Services Needed Where, When and How Our Users Need Them? SOLUTION BRIEF CA DATABASE MANAGEMENT FOR DB2 FOR z/os DRAFT
More informationCA Oblicore Guarantee for Managed Service Providers
PRODUCT SHEET CA Oblicore Guarantee for Managed Service Providers CA Oblicore Guarantee for Managed Service Providers Value proposition CA Oblicore Guarantee is designed to automate, activate and accelerate
More informationCA Compliance Manager for z/os
PRODUCT SHEET CA Compliance Manager for z/os CA Compliance Manager for z/os CA Compliance Manager for z/os (CA Compliance Manager) provides your organization with a single source for real-time, compliancerelated
More informationHow Can Central IT Use Cloud Technologies to Revolutionize Remote Store Operation?
SOLUTION BRIEF CA APPLOGIC CLOUD PLATFORM FOR ENTERPRISE How Can Central IT Use Cloud Technologies to Revolutionize Remote Store Operation? agility made possible CA AppLogic combines applications, virtual
More informationRole Engineering: The Cornerstone of Role- Based Access Control DECEMBER 2009
WHITE PAPER: ROLE ENGINEERING AND ROLE-BASED ACCESS CONTROL Role Engineering: The Cornerstone of Role- Based Access Control DECEMBER 2009 Srinivasan Vanamali, CISA, CISSP CA SERVICES Table of Contents
More informationCA Endevor Software Change Manager Version 15.0
PRODUCT SHEET CA Endevor Software Change Manager CA Endevor Software Change Manager Version 15.0 CA Endevor Software Change Manager (CA Endevor SCM) helps organizations to control all software management
More informationEvolved Capacity Management
WHITE PAPER OCTOBER 2014 Evolved Capacity Management Why it s so critical and the six key steps to success. Infrastructure and performance management. 2 WHITE PAPER: EVOLVED CAPACITY MANAGEMENT ca.com
More information