Contents. Before you begin Learning outcomes Competency standard How to use this book

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Contents. Before you begin Learning outcomes Competency standard How to use this book"

Transcription

1 Contents Contents Before you begin Learning outcomes Competency standard How to use this book Assessment Developing employability skills Developing an evidence portfolio Resources v v v vii viii viii xii xiii Introduction: Managing an information or knowledge 1 management system Chapter 1: Organising learning to use an information or 3 knowledge management system 1.1 Identifying the learning needs of relevant personnel Identifying and securing the resources required for learning activities Organising and facilitating learning activities Promoting and supporting the use of the system throughout the organisation Monitoring and documenting the effectiveness of learning activities 20 In ACTION 23 Discussion topics 23 Chapter summary 23 Find out more 24 Checklist for Chapter 1 24 Assessment activity 1: Organising learning to use an information or 25 knowledge management system Record your employability skills 26 Chapter 2: Managing the use of the system Monitoring the implementation of system policies and procedures for 28 compliance, effectiveness and efficiency 2.2 Addressing implementation issues and problems Monitoring integration and alignment with data and information systems Collecting information on the achievement of performance measures Managing contingencies by accessing technical specialist help as required 42 In ACTION 44 Discussion topics 44 iii

2 BSBINM501A Manage an information or knowledge management system Chapter summary 45 Find out more 45 Checklist for Chapter 2 46 Assessment activity 2: Managing the use of the system 47 Record your employability skills 48 Chapter 3: Reviewing the use of the system Analysing and reporting on the effectiveness of the system Reviewing business and operational plans and determining the 52 effectiveness of the system 3.3 Recommending improvements to the system, policy or work practices 56 In ACTION 58 Discussion topics 59 Chapter summary 59 Find out more 60 Checklist for Chapter 3 60 Assessment activity 3: Reviewing the use the system 61 Record your employability skills 62 Final assessment: BSBINM501A Manage an information or 63 knowledge management system Employability skills 66 iv

3 Before you begin How to use this book This unit has been mapped to a Diploma level competency standard from the BSB07 Business Services Training Package. At this level, you are expected to meet the following learning outcomes: Demonstrate understanding of a broad knowledge base incorporating theoretical concepts, with substantial depth in some areas Analyse and plan approaches to technical problems or management requirements Transfer and apply theoretical concepts and/or technical or creative skills to a range of situations Evaluate information using it to forecast for planning or research purposes Take responsibility for own outputs in relation to broad quantity and quality parameters Take limited responsibility for the achievement of group outcomes A basic assumption for your learning is that you are able to relate the suggested activities in each learning activity to the day-to-day situation in your workplace. In particular you need to relate the various activities to what happens, or perhaps should happen in your organisation. If you are not in the workplace, your trainer will arrange access to an organisation or will provide a simulated environment. When reference is made to your organisation throughout this workbook, this is interpreted as meaning your workplace, the organisation you have formed an association with or the simulated environment. It is expected that you have access to appropriate documentation and resources normally used in the workplace. Make use of your own career and workplace experience in responding to the activities. Your training facilitator and, where possible, a workplace or other mentor are valuable human resources. Each chapter in this book contains the following: Learning content theory based on the elements and performance criteria of the units of competency. Learning consolidation questions practice tasks spaced throughout the chapter to reinforce the theory. Wherever possible the task questions should be applied to your own workplace. Supporting resources suggestions for extended research have been provided to learners via direction to additional resources/information, including relevant management models, textbooks, and websites. In ACTION case studies examples of a concept in action from real workplaces. Self-evaluation opportunities a chance for learners to evaluate whether they have the required skills and knowledge pertinent to the unit of competency. Theory reviews and case study assessments short and long answer review questions that cover all concepts and aspects discussed throughout the chapter, and can be used as a final assessment piece for the particular unit of competency. vii

4 Introduction: Managing an information or knowledge management system Introduction: Managing an information or knowledge management system Access to accumulated knowledge and experience assists the performance of staff and managers throughout an organisation. In recent years, the development of technically complex computerised systems has allowed access to a breadth and depth of data previously unimaginable with paper-based records. These developments have given rise to a plethora of new terminology including management or marketing information systems (MIS), customer information systems (CIS), customer relationship management systems (CRM) and knowledge banks or knowledge management systems (KMS). Regardless of the name or application, the purpose of information systems is to provide a central hub for personnel to input or access relevant business information to improve the effectiveness of decision-making and efficiency of operation and implementation. Of course, information systems started well before the proliferation of computers. Managers and entrepreneurs understood that corporate success depended on easy access to knowledge in areas such as: marketing and production customer relations and process management internal and external environmental conditions competitor activity and behaviour technological developments research and development. The introduction of technology has made it easier to collect, store, retrieve, analyse and present data in these areas. Managing an organisation s embedded knowledge The knowledge and experience of individuals adds value to a business and enables a competitive advantage. Members in one part of an organisation have knowledge that may be useful to someone in another part. Sharing this knowledge and making it easily accessible to those who need it is the key to successful knowledge management. 1

5 BSBINM501A Manage an information or knowledge management system 1.4 Promoting and supporting the use of the system throughout the organisation A common trait among Australian workers is resistance to change. But business is becoming more globalised due to the comparative ease of competing in foreign markets and the availability of cheaper labour and materials. From a marketing perspective, this is great news. It means managers have the ability to source from and sell to a wide variety of target markets. From a change averse perspective, this is unsettling. It means change is more frequent and competitive advantages last for a shorter time than in previous generations. The value of immediate, relevant data and knowledge is therefore higher now than in previous years. Keeping those within the organisation motivated to not only use the information provided, but add to the knowledge base, is an evolving and important area of management. Introducing the system When a new system is introduced into your workplace it is generally greeted with scepticism, with comments such as, Why is this going to be better than what we already use? or I know what I m doing with the current system, it works fine. As a manager introducing a new system you need to promote it to the workforce and have mechanisms in place (such as training) to support the users initially through the implementation phase and then throughout the life of the system. Methods of introduction depend upon the intended users, but could include the following. notice board advisory (manual or electronic) change management plan (usually released in the form of a letter to staff from a senior manager) media release to promote the company and gain loyalty collaborative action planning to gain buy-in from department heads and other staff specific meetings. Any significant change should not be announced without warning of an impending reason for the change. This has two benefits: it reduces the resistance to the change when it is announced, and it can generate ideas from the workforce that may not have been considered previously. Selling the system to the users The conventional approach to introducing an information system is for managers to identify an off-the-shelf system or engage system analysts to build a proprietary system. The system is then presented to the users through presentations, demonstrations and training. Unless the presentation is very well-designed and engages the users, this approach can enhance the negativity towards change as some users may feel this new system is being forced upon them. 16

6 Chapter 1: Organising learning to use an information or knowledge management system In ACTION Fordom motor company has just re-tooled its production line and needs to train its managers in the new technology. The managers are from several different departments and have very different education and experience levels. Two of the managers are from Japan and have English as their second language. To meet the challenge, owner Peter Fordom ensured his training manager designed the learning activities to make certain that all the managers get adequate training in the new system. The training manager employed an interpreter for those managers whose language skills may have inhibited their learning and he included practical tasks to enable those who learn kinaesthetically. Feedback from the managers was also included in the training as it was rolled out across each department. This improved the knowledge system of the organisation and increased the level of participation of all of the managers. The result was quick, clear and effective. The lesson for organisations embarking upon any training is to clearly understand the nuances of the individuals and to ensure essential training is prioritised for efficient implementation. Discussion topics Learners in a classroom can form a discussion group or have a debate. Those in the workplace might like to brainstorm these ideas with their colleagues. If you are learning independently, you might like to set up a chat room with other learners or ask a friend for their opinion. Would an increase in profit in the months following the implementation of a KMS training system indicate the training has been successful? Why? We do a lot of training at work but it seems like it s the same material over and over. What needs to be done to keep the information current and relevant? How would you monitor the information that is being learned? The management are always telling us we must attend the training but it is held in the mornings and I work the evening shift on the help desk. How could managers better ensure all employees have the same access to training? What methods would you use to help facilitate this? Chapter summary The learning needs of relevant personnel are recognised by using training needs analysis and competency mapping. Identifying and securing the resources needed for learner activities requires specific learner information, a training plan, and a justifiable proposal to the relevant manager, where appropriate. The external use of an organisation s KMS can be controlled by the application of legislative or contractual measures. Organising and facilitating learning activities for a KMS requires knowledge of the group dynamics or individual training needs as well as legislative requirements. Promoting the use of the system can be through formal targeted marketing of key groups or informal meetings. Monitoring and recording the effectiveness of the learning activities involves the creation of procedures and policies to maintain consistency and baselines for improvement. 23

7 BSBINM501A Manage an information or knowledge management system Find out more Resource Attorney-General s Department Freedom of information Page/Freedom_of_Information National Training Information Service Field appendix4.html Department of Education, Employment and Workplace Relations Why it is useful This is an Australian Government site for freedom of information legislation and the application for businesses. This is the entry site only; links from this site will provide further information. This website lists the various nationally recognised training packages currently available. It can help with the development of competency mapping. This website provides a useful reference for training terminology commonly used in business. Autralian Government workplace relations and training website, which contains multiple useful links associated with regulations, employer training schemes and traineeships. Checklist for Chapter 1 Tick the box when you can do the following. Identify the learning needs of relevant personnel Identify and secure the resources required for learning activities Organise and facilitate learning activities Promote and support the use of the system throughout the organisation Monitor and document the effectiveness of learning activities 24

8 Chapter 2: Managing the use of the system Example Tina worked in the HR department of Global Sales. She was contacted by another organisation s legal department with regard to one of Global s former employees. The request was for the employment records of this individual. After consulting the policies and procedures handbook Tina discovered that due to the privacy laws regarding an individual s personal information she was unable to comply with the request. Upon informing the other organisation that she was unable to comply, Tina was told that they had a subpoena and she was required to give them the file by law. Tina handed over the file. As part of her recording and documenting process, Tina recorded the incident in the daily log. After reviewing the daily log, Tina s supervisor wrote up a gap analysis for the incident, which highlighted training on privacy laws and guidelines. Practice task 6 Consider an incident that has occurred, or may occur, in an organisation where information from the KMS couldn t be retrieved for some reason. This may be a customer enquiry, legal request, managerial request or personal reason. Using the incident report template below, record the incident, actions and recommendations you would make. Submit this to your trainer for feedback. Date Incident Consequence Reported by Action taken Date modified Modified by Job title Signed 31

9 Chapter 3: Reviewing the use of the system Assessment activity 3: Reviewing the use of the system The following table maps the assessment activity for this chapter against the performance criteria of Element 3 in BSBINM501A Manage an information or knowledge management system. The activity has been designed for all learners to complete. Part Element Performance criteria A 3 3.1, 3.2 B Part A: Theory revision and application If information is one of modern businesses most important resources, what advantages can good quality information provide to your organisation? What are some of the benefits of the information or knowledge management systems in your organisation or an organisation you are familiar with? What are some of the potential drawbacks that can be associated with it? What are some critical points to consider while assessing the effectiveness of a knowledge or information management systems? Using the areas of economy, accessibility, safety and environment, identify some measures you could apply to your organisation s KMS. Identify what type of KMS your organisation uses, either demand- or supply-side. Using the AAR model, develop a list of strengths and weaknesses and report your recommendations for improvement. Business planning and operational planning should include the control and monitoring of the information systems of an organisation. Research and identify some of the performance measures used in your organisation for the monitoring of information systems. Prepare a report for your KMS manager. In your answer, identify gaps between system performance and planned objectives. If the objectives are not clear, suggest improvements. Part B: Case study Read the case study then complete the task that follows. Case study Westcon s information system was managed by the same records officer for almost forty years. Because it had been working well for this period the company felt no need to update as more and more computer technology became available. The records officer retired and Westcon was unable to find a suitable replacement; this resulted in chaos. Westcon had suffered a critical knowledge system failure. Some of the outcomes included reduced cost effectiveness, increased workload for staff, and reduced effectiveness of information and data analysis. The firm was at a standstill. Westcon closed its doors for two weeks, upgraded to computer technology and employed a group of specialists in data retrieval. It was both costly and time-consuming. 61

10 Final assessment: BSBINM501A Manage an information or knowledge management system Final assessment: BSBINM501A Manage an information or knowledge management system To be assessed as competent in BSBINM501A Manage an information or knowledge management system, you must provide evidence of the specified essential knowledge and skills. Details of the essential knowledge and skills can be found in the Before you begin section of this workbook. Assessment mapping The following table maps this final assessment activity against the elements and performance criteria of BSBINM501A Manage an information or knowledge management system. Part Element Performance criteria A All All B All All C All All Detailed mapping of this workbook against the methods of assessment, the elements, the performance criteria and essential skills and knowledge is available in the Aspire Trainer s and assessor s guide for this unit. The following activity forms part of your assessment of competence. You may also need to provide various workplace documents or third-party reports. Your trainer will give you guidance in this area. The following activity has been designed for all learners to complete. Part A: Essential skills The following skills have been identified as essential for this unit of competency: Analytical and problem-solving skills to ensure the system is working in accordance with organisational expectations and to deal with contingencies Technology skills to work with and manage the use of the information or knowledge management system You need to demonstrate your ability to apply these skills in your work. The following list provides some strategies you might use to demonstrate your competence in these essential skill areas. Provide written reports reviewing and evaluating information or knowledge management systems. Respond to direct questions. 63

BSBINM501A Manage an information or knowledge management system

BSBINM501A Manage an information or knowledge management system BSBINM501A Manage an information or knowledge management system Release: 1 BSBINM501A Manage an information or knowledge management system Modification History Not applicable. Unit Descriptor Unit descriptor

More information

Contents. Before you begin. Learning outcomes Competency standard How to use this book

Contents. Before you begin. Learning outcomes Competency standard How to use this book Contents Contents Before you begin Learning outcomes Competency standard How to use this book Assessment Developing employability skills Developing an evidence portfolio Resources v v vi vii viii ix xii

More information

Contents. Before you begin

Contents. Before you begin Contents Contents Before you begin Learning outcomes for TAEASS401A Plan assessment activities and processes Understanding the competency standard Developing and recording employability skills What is

More information

COURSE INFORMATION BSB61015 Advanced Diploma of Leadership and Management

COURSE INFORMATION BSB61015 Advanced Diploma of Leadership and Management COURSE INFORMATION BSB61015 Advanced Diploma of Leadership and Management What is the Australian Qualifications Framework? The Australian Qualifications Framework (AQF) establishes the quality of Australian

More information

BSB50613 Diploma of Human Resources Management. Course Overview

BSB50613 Diploma of Human Resources Management. Course Overview BSB50613 Diploma of Human Resources Management Course Overview Table of Contents Table of Contents... 1 1. Welcome... 2 1.1 VECCI Team... 2 2. BSB50613 Diploma of Human Resources Management... 2 2.1 Program

More information

BSB50607 Diploma of Human Resources Management. Course Overview

BSB50607 Diploma of Human Resources Management. Course Overview BSB50607 Diploma of Human Resources Management Course Overview Table of Contents Table of Contents... 1 1. Welcome... 2 1.1 VECCI Team... 2 2. BSB50607 Diploma of Human Resources Management... 2 2.1 Program

More information

Contents. Before you begin

Contents. Before you begin Contents Contents Before you begin Learning outcomes Competency standard How to use this book Assessment Developing employability skills Developing an evidence portfolio Resources vii vii viii ix x xi

More information

COURSE INFORMATION BSB50415 Diploma of Business Administration

COURSE INFORMATION BSB50415 Diploma of Business Administration COURSE INFORMATION BSB50415 Diploma of Business Administration What is the Australian Qualifications Framework? The Australian Qualifications Framework (AQF) establishes the quality of Australian qualifications.

More information

OCR LEVEL 3 CAMBRIDGE TECHNICAL

OCR LEVEL 3 CAMBRIDGE TECHNICAL Cambridge TECHNICALS OCR LEVEL 3 CAMBRIDGE TECHNICAL CERTIFICATE/DIPLOMA IN IT INFORMATION SYSTEMS H/601/7256 LEVEL 3 UNIT 2 GUIDED LEARNING HOURS: 60 UNIT CREDIT VALUE: 10 INFORMATION SYSTEMS H/601/7256

More information

Contents. Before you begin

Contents. Before you begin Contents Contents Before you begin Learning outcomes for TAELLN401A Address adult language, literacy and numeracy skills Understanding the competency standard Developing and recording employability skills

More information

BSB51915 Diploma of Leadership and Management. Course Overview

BSB51915 Diploma of Leadership and Management. Course Overview BSB51915 Diploma of Leadership and Management Course Overview Table of Contents Table of Contents... 1 1. Welcome... 2 1.1 The Victorian Chamber Team... 2 2. BSB51915 Diploma of Leadership and Management...

More information

Certificate II in Business BSB20112

Certificate II in Business BSB20112 BEST TRAINING 8 FETHERSTONE STREET, BANKSTOWN, NSW, 2200 TEL: 02 9791 0015 EMAIL: ADMIN@BANKSTOWNEDUCATION.COM.AU Certificate II in Business BSB20112 Course Overview 1 P a g e TABLE OF CONTENTS Course

More information

Contents. Before you begin

Contents. Before you begin Contents Contents Before you begin Learning outcomes Competency standard How to use this book Assessment Developing employability skills Developing an evidence portfolio Resources vii vii vii x xi xi xv

More information

TAE40110 Certificate IV in Training and Assessment... 1. Press Crtl + Click to go to link... 1. Table of Contents... 1. Employment opportunities...

TAE40110 Certificate IV in Training and Assessment... 1. Press Crtl + Click to go to link... 1. Table of Contents... 1. Employment opportunities... TAE40110 Certificate IV in Training and Assessment Press Crtl + Click to go to link Table of Contents TAE40110 Certificate IV in Training and Assessment... 1 Press Crtl + Click to go to link... 1 Table

More information

Department of Training and Workforce Development Western Australia. RPL Assessment Tool Kit. BSB41507 Certificate IV in Project Management

Department of Training and Workforce Development Western Australia. RPL Assessment Tool Kit. BSB41507 Certificate IV in Project Management Department of Training and Workforce Development Western Australia RPL Assessment Tool Kit BSB41507 Certificate IV in Project Management First published 2010 ISBN 978-1-74205-510-7 Department of Training

More information

BSB51413. Diploma of Project Management. Course Overview

BSB51413. Diploma of Project Management. Course Overview BSB51413 Diploma of Project Management Course Overview 1. Welcome... 2 1.1 VECCI Team... 2 2. BSB51413 Diploma of Project Management... 2 2.1 Program Information... 2 2.2 Entry Requirements and Pathways...

More information

BSB51107. Diploma of Management. Course Overview

BSB51107. Diploma of Management. Course Overview BSB51107 Diploma of Management Course Overview Table of Contents Table of Contents... 1 1. Welcome... 2 1.1 VECCI Team... 2 2. BSB51107 Diploma of Management... 2 2.1 Program Information... 2 2.2 Entry

More information

Recognition of Prior Learning (RPL) Advanced Diploma of Management

Recognition of Prior Learning (RPL) Advanced Diploma of Management Recognition of Prior Learning (RPL) Advanced Diploma of Management What is RPL? RPL recognises that you may already have the skills and knowledge needed to meet national competency standards. Instead of

More information

Next Steps for the IBSA VET Capability Framework. Options Paper prepared for IBSA

Next Steps for the IBSA VET Capability Framework. Options Paper prepared for IBSA Next Steps for the IBSA VET Capability Framework Options Paper prepared for IBSA October 2012 Contents Introduction... 1 Mapping the Capability Framework to TAE10 units and qualifications... 3 At Level

More information

BSB51407. Diploma of Project Management. Course Overview

BSB51407. Diploma of Project Management. Course Overview BSB51407 Diploma of Project Management Course Overview 1. Welcome... 2 1.1 VECCI Team... 2 2. BSB51407 Diploma of Project Management... 2 2.1 Program Information... 2 2.2 Entry requirements and pathways...

More information

Department of Training and Workforce Development Western Australia. RPL Assessment Tool Kit. BSB51407 Diploma of Project Management

Department of Training and Workforce Development Western Australia. RPL Assessment Tool Kit. BSB51407 Diploma of Project Management Department of Training and Workforce Development Western Australia RPL Assessment Tool Kit BSB51407 Diploma of Project Management First published 2010 ISBN 978-1-74205-511-4 Department of Training and

More information

BSB60407 Advanced Diploma of Management

BSB60407 Advanced Diploma of Management BSB60407 Advanced Diploma of Management Recognition of Prior Learning (RPL) Toolkit Version 1 Sutherland College Gymea TAFE 1 Acknowledgements Sutherland College, Gymea Campus, Business Studies Department,

More information

Qualification Outline

Qualification Outline Qualification Outline Certificate IV in Project Management Practice BSB41513 Get it done. Get it done well Web: www.kneedeep.com.au/certification.html Phone: +61 8 7127 4885 Email: admin@kneedeep.com.au

More information

Setting Standards Achieving Success

Setting Standards Achieving Success Setting Standards Achieving Success Resolve F1 customer service problems Manage a project B5 Provide B10 leadership for your team Manage risk F5 team E14 Support E1 Manage a budget team and virtual working

More information

13. Identifying stakeholders and their 1relevance

13. Identifying stakeholders and their 1relevance 13. Identifying stakeholders and their 1relevance All successful public relations work is built on the foundation of good working relationships. These relationships foster trust and open communication,

More information

BSB41513 Certificate IV in Project Management Practice

BSB41513 Certificate IV in Project Management Practice RPL Assessment Tool Kit AUSTRALIAN SALESMASTERS TRAINING CO RPL Assessment Tool Kit BSB41513 Certificate IV in Project Management Practice Page 1 of 126 BSB415137 Certificate IV in Project Management Practice

More information

Volunteer Managers National Occupational Standards

Volunteer Managers National Occupational Standards Volunteer Managers National Occupational Standards Contents 00 Forward 00 Section 1 Introduction 00 Who are these standards for? 00 Why should you use them? 00 How can you use them? 00 What s in a Standard?

More information

PUA60112 Advanced Diploma of Public Safety (Emergency Management)

PUA60112 Advanced Diploma of Public Safety (Emergency Management) PUA60112 Advanced Diploma of Public Safety (Emergency Management) Ver 1.0 Page 1 Introduction is a Registered Training Organisation (RTO number 41002) registered with the Australian Skills Quality Authority.

More information

BSB51915 Diploma of Leadership and Management. Release Number 2. Online Flexible Delivery

BSB51915 Diploma of Leadership and Management. Release Number 2. Online Flexible Delivery BSB51915 Diploma of Leadership and Management Release Number 2 Online Flexible Delivery Course Guide Course BSB51915 Diploma of Leadership and Management Release Number & Currency 2 Current. Course Description

More information

The Workplace Supervisor, Coach and Mentor

The Workplace Supervisor, Coach and Mentor WESTERN AUSTRALIA The Workplace Supervisor, Coach and Mentor A resource for Disability Service supervisors and coordinators to support staff involved in accredited training. Acknowledgements This guide

More information

Diploma of Project Management BSB51415

Diploma of Project Management BSB51415 Diploma of Project Management BSB51415 Unit Descriptions & Evidence Required to Demonstrate Competency 12 Units 8 CORE units / 4 Elective units Agenda Course Description... 3 Job roles... 3 Pathways Information...

More information

Cambridge International Certificate in Educational Leadership 6247 Cambridge International Diploma in Educational Leadership 6248

Cambridge International Certificate in Educational Leadership 6247 Cambridge International Diploma in Educational Leadership 6248 Cambridge International Certificate in Educational Leadership 6247 Cambridge International Diploma in Educational Leadership 6248 For examination in 2015 Preface This syllabus sets out the details of the

More information

Recognition of Prior Learning (RPL) Kit. BSB50607 Diploma of Human Resources Management

Recognition of Prior Learning (RPL) Kit. BSB50607 Diploma of Human Resources Management Recognition of Prior Learning (RPL) Kit BSB50607 Diploma of Human Resources Management Applicant: Date: Diploma of Human Resources Management RPL Kit 1 Applicant declaration: I have completed the following

More information

Revision Number: 2. BSB51207 Diploma of Marketing

Revision Number: 2. BSB51207 Diploma of Marketing Revision Number: 2 BSB51207 Diploma of Marketing BSB51207 Diploma of Marketing Modification History Release Release 2 Comments New release of this Qualification released with version 6 of BSB07 Business

More information

Coordinate, develop, and manage the sales team to achieve objectives

Coordinate, develop, and manage the sales team to achieve objectives Page 1 of 6 Coordinate, develop, and manage the sales team to achieve objectives Level 6 Credits 10 Purpose People credited with this unit standard are able to: develop objectives for sales team; evaluate

More information

Contents. Before you begin. How to work through this learner guide Assessment. Introduction: Reflecting on and improving own professional practice

Contents. Before you begin. How to work through this learner guide Assessment. Introduction: Reflecting on and improving own professional practice Contents Contents Before you begin How to work through this learner guide Assessment Introduction: Reflecting on and improving own professional practice v v vi 1 Chapter 1: Reflecting on your practice

More information

Queensland Government Human Services Quality Framework. Quality Pathway Kit for Service Providers

Queensland Government Human Services Quality Framework. Quality Pathway Kit for Service Providers Queensland Government Human Services Quality Framework Quality Pathway Kit for Service Providers July 2015 Introduction The Human Services Quality Framework (HSQF) The Human Services Quality Framework

More information

BSB50407. Diploma of Business Administration. Course Overview

BSB50407. Diploma of Business Administration. Course Overview BSB50407 Diploma of Business Administration Course Overview Table of Contents Table of Contents... 1 1. Welcome... 2 1.1 VECCI Team... 2 2. BSB50407 Diploma of Business Administration... 2 2.1 Program

More information

CHC50113 Diploma of Early Childhood Education and Care

CHC50113 Diploma of Early Childhood Education and Care CHC50113 Diploma of Early Childhood Education and Care Introduction Australian National Training Group is a Registered Training Organisation (RTO number 41311) registered with the Australian Skills Quality

More information

International Skills Institute COURSE OUTLINE BSB51107 DIPLOMA OF MANAGEMENT RTO 40541

International Skills Institute COURSE OUTLINE BSB51107 DIPLOMA OF MANAGEMENT RTO 40541 International Skills Institute COURSE OUTLINE BSB51107 DIPLOMA OF MANAGEMENT RTO 40541 Contents International Skills Institute (ISI) BSB51107 Diploma of Management Information about ISI 1 Who is ISI? 1

More information

BSB51107. Diploma of Management. Course Overview

BSB51107. Diploma of Management. Course Overview BSB51107 Diploma of Management Course Overview Table of Contents 1. Welcome... 2 1.1 VECCI Team... 2 2. BSB51107 Diploma of Management... 2 2.1 Program Information... 2 2.2 Entry requirements and pathways...

More information

BSB51415 Diploma of Project Management. Course Overview

BSB51415 Diploma of Project Management. Course Overview BSB51415 Diploma of Project Management Course Overview Table of Contents 1. Welcome... 2 1.1 The Victorian Chamber Team... 2 2. BSB51415 Diploma of Project Management... 2 2.1 Program Information... 2

More information

BSB50415. Diploma of Business Administration. Course Overview

BSB50415. Diploma of Business Administration. Course Overview BSB50415 Diploma of Business Administration Course Overview Table of Contents Table of Contents... 1 1. Welcome... 2 1.1 VCCI Team... 2 2. BSB50415 Diploma of Business Administration... 2 2.1 Program Information...

More information

Assessment Strategy for. Audit Practice, Tax Practice, Management Consulting Practice and Business Accounting Practice.

Assessment Strategy for. Audit Practice, Tax Practice, Management Consulting Practice and Business Accounting Practice. Assessment Strategy for Audit Practice, Tax Practice, Management Consulting Practice and Business Accounting Practice December 2013 Introduction This Assessment Strategy has been designed to apply to qualifications

More information

QUALITY ASSURANCE DOCUMENT QA3 - PROGRAMME SPECIFICATION

QUALITY ASSURANCE DOCUMENT QA3 - PROGRAMME SPECIFICATION QUALITY ASSURANCE DOCUMENT QA3 - PROGRAMME SPECIFICATION 1. Target Award MSc Data Analytics and Marketing 2. Programme Title MSc Data Analytics and Marketing 3. Exit Awards PG Diploma Data Analytics and

More information

CHC50113 Diploma of Early Childhood Education and Care

CHC50113 Diploma of Early Childhood Education and Care Introduction CHC50113 Diploma of Early Childhood Education and Care is a Registered Training Organisation (RTO number 41095) registered with the Australian Skills Quality Authority. Early Learning Institute

More information

Purpose of this Assessor Guide 3 Units in this Assessor Guide 3 Instructions to Assessor 3 Safety 3 Australian Qualifications Framework 4

Purpose of this Assessor Guide 3 Units in this Assessor Guide 3 Instructions to Assessor 3 Safety 3 Australian Qualifications Framework 4 BSB07: Business Services Training Package Table of Contents Purpose of this 3 Units in this 3 Instructions to Assessor 3 Safety 3 Australian Qualifications Framework 4 Employability Skills 5 Mapping of

More information

Training and Assessment Strategy

Training and Assessment Strategy Training and Assessment Strategy BSB60407 Advanced Diploma of Management Page 1 of 14 DOCUMENT NAME: Training and Assessment Strategy-BSB60407 May 2013 1.0 Version Control Title: Training and Assessment

More information

JOB DESCRIPTION. Contract Management and Business Intelligence

JOB DESCRIPTION. Contract Management and Business Intelligence JOB DESCRIPTION DIRECTORATE: DEPARTMENT: JOB TITLE: Contract Management and Business Intelligence Business Intelligence Business Insight Manager BAND: 7 BASE: REPORTS TO: Various Business Intelligence

More information

TAE40110 Certificate IV in Training and Assessment. Course Overview

TAE40110 Certificate IV in Training and Assessment. Course Overview TAE40110 Certificate IV in Training and Assessment Course Overview Table of Contents Table of Contents... 1 1. Welcome... 2 1.1 VECCI Team... 2 2. TAE40110 Certificate IV in Training and Assessment...

More information

BSB50615 Diploma of Human Resources Management

BSB50615 Diploma of Human Resources Management BSB50615 Diploma of Human Resources Management 03/04 About Conwal 08/10 Completion details 05/06 Who we are Accreditation Age requirements What we provide Course overview Our Program Assessment Online

More information

Diploma of Business Administration BSB50415

Diploma of Business Administration BSB50415 Diploma of Business Administration BSB50415 Unit Descriptions & Evidence Required to Demonstrate Competency 8 Units 8 Elective Units Agenda Course Description... 3 Job roles... 3 Pathways Information...

More information

Recognition of Prior Learning (RPL) BSB50613 Diploma of Human Resource Management

Recognition of Prior Learning (RPL) BSB50613 Diploma of Human Resource Management Recognition of Prior Learning (RPL) BSB50613 Diploma of Human Resource Management What is RPL? RPL recognises that you may already have the skills and knowledge needed to meet national competency standards.

More information

inspire education Course Outline Certificate IV in Work Health and Safety BSB41415

inspire education Course Outline Certificate IV in Work Health and Safety BSB41415 inspire education 1800 506 509 Course Outline Work Health and Safety BSB41415 Boost your Career with the Ready to Take the Next Step in Your Career? Becoming properly qualified with the latest Work Health

More information

Information for New Scheme Teachers

Information for New Scheme Teachers Information for New Scheme Teachers INTRODUCTION Teaching is a dynamic and rewarding profession. Good teachers provide students with rich, interesting and well structured learning experiences. Teachers

More information

BSB50215. Diploma of Business

BSB50215. Diploma of Business BSB50215 Diploma of Business ENROL NOW 03/04 About Conwal 08/10 Completion details Our Program Online Study Completion of your course Other qualifications you may be interested in Job Squad Who we are

More information

BSB51107. Diploma of Management. Course Overview

BSB51107. Diploma of Management. Course Overview BSB51107 Diploma of Management Course Overview Table of Contents Table of Contents... 1 1. Welcome... 2 1.1 VECCI Team... 2 2. BSB51107 Diploma of Management... 2 2.1 Program Information... 2 2.2 Entry

More information

Qualification Outline

Qualification Outline Qualification Outline Diploma of Management BSB51107 Get it done. Get it done well Web: www.kneedeep.com.au/certification.html Phone: +61 8 7127 4885 Email: admin@kneedeep.com.au Address: Suite 203, Level

More information

COURSE OUTLINE BSB51415 DIPLOMA OF PROJECT MANAGEMENT

COURSE OUTLINE BSB51415 DIPLOMA OF PROJECT MANAGEMENT International Skills Institute COURSE OUTLINE BSB51415 DIPLOMA OF PROJECT MANAGEMENT RTO 40541 Contents International Skills Institute (ISI) BSB51415 Diploma of Project Management Information about ISI

More information

LGAGOVA610B Implement computerised asset management systems

LGAGOVA610B Implement computerised asset management systems LGAGOVA610B Implement computerised asset management systems Revision Number: 1 LGAGOVA610B Implement computerised asset management systems Modification History Not applicable. Unit Descriptor Unit Descriptor

More information

Study Guide. TAE40110 Certificate IV in Training & Assessment

Study Guide. TAE40110 Certificate IV in Training & Assessment Study Guide TAE40110 Certificate IV in Training & Assessment Introduction What is Assessment? Assessment is the process of forming and recording a judgement about a person s skills and knowledge. Assessment

More information

Release: 1. CPP20307 Certificate II in Technical Security

Release: 1. CPP20307 Certificate II in Technical Security Release: 1 CPP20307 Certificate II in Technical Security CPP20307 Certificate II in Technical Security Modification History Description Pathways Information Licensing/Regulatory Information Entry Requirements

More information

TAE40110 - Certificate IV in Training and Assessment

TAE40110 - Certificate IV in Training and Assessment TAE40110 - Certificate IV in Training and Assessment This qualification reflects the roles of individuals delivering training and assessment services in the vocational education and training (VET) sector.

More information

TAFE Queensland Brisbane Online

TAFE Queensland Brisbane Online TAFE Queensland Brisbane Online Program Guide for Health Employees Administrative Professional Program State of Queensland Edition: January 2016 Developed by TAFE Queensland Brisbane, Locked Mail Bag 14,

More information

Accredited Training in Sales and Marketing

Accredited Training in Sales and Marketing Accredited Training in Sales and Marketing...invest in a Brighter Future academy 2 academy s Introduction 03 Profile of Ethos Academy s head tutor 06 Course Details Level 1 Award in Sales and Marketing

More information

How to revalidate with the NMC Requirements for renewing your registration

How to revalidate with the NMC Requirements for renewing your registration How to revalidate with the NMC Requirements for renewing your registration CONTENTS WHAT DOES THIS DOCUMENT DO?...3 WHAT IS REVALIDATION?...5 CHECKLIST OF REQUIREMENTS AND SUPPORTING EVIDENCE... 7 THE

More information

Dr Ruby Training College

Dr Ruby Training College Dr Ruby Training College We focus on those, who are from non-english, Asian background Certificate IV in Training and Assessment RTO: 32382 www.drrubytraining.com.au 01.2014 1 Introduction of Certificate

More information

Digital Continuity Plan

Digital Continuity Plan Digital Continuity Plan Ensuring that your business information remains accessible and usable for as long as it is needed Accessible and usable information Digital continuity Digital continuity is an approach

More information

RECOGNITION OF PRIOR LEARNING GUIDE. FNS40804 Certificate IV in Financial Services (Finance/Mortgage Broking)

RECOGNITION OF PRIOR LEARNING GUIDE. FNS40804 Certificate IV in Financial Services (Finance/Mortgage Broking) RECOGNITION OF PRIOR LEARNING GUIDE FNS40804 Certificate IV in Financial Services (Finance/Mortgage Broking) Contents RECOGNITION OF PRIOR LEARNING GUIDE... 1 1 Introduction... 4 2 Important Conditions...

More information

Performance Management Is performance management really necessary? What techniques are best to use?

Performance Management Is performance management really necessary? What techniques are best to use? Performance Management Is performance management really necessary? What techniques are best to use? This e-book is a guide for employers to help them discover tips and methods of performance management,

More information

ACT PUBLIC SERVICE MANAGER AND SUPERVISOR GUIDANCE PEOPLE MANAGEMENT AND MENTAL HEALTH

ACT PUBLIC SERVICE MANAGER AND SUPERVISOR GUIDANCE PEOPLE MANAGEMENT AND MENTAL HEALTH ACT PUBLIC SERVICE MANAGER AND SUPERVISOR GUIDANCE PEOPLE MANAGEMENT AND MENTAL HEALTH PEOPLE MANAGEMENT AND MENTAL HEALTH This guidance has been prepared for ACTPS managers and supervisors to inform

More information

New Brunswick EMR Program

New Brunswick EMR Program New Brunswick EMR Program Information Package Velante 176 rue York Fredericton Nouveau-Brunswick 1 Introducing your emr ENROLMENT ORIENTATION & READINESS PLANNING & ANALYSIS PREPARE TO IMPLEMENT IMPLEMENT

More information

Employability Skills Summary

Employability Skills Summary s Summary Monday, 22 November 2010 10:55 AM Version 1.2 s Summary Page 2 Table of Contents BSB10107 Certificate I in Business... 3 BSB20107 Certificate II in Business... 4 BSB30107 Certificate III in Business...

More information

Afro Ant Conversation

Afro Ant Conversation Afro Ant Conversation Organisational Development vs. Organisational Change 10 September 2014 Overview Ant Conversations are hosted by Afro Ant with the intention of sharing knowledge, debating industry

More information

Competency Based Recruitment and Selection

Competency Based Recruitment and Selection Competency Based Recruitment and Selection A Handbook for Managers 2010 March 2010 v2 1 March 2010 v2 2 Table of Contents Introduction...4 1. What are competencies?...4 2. Why use competencies for recruitment

More information

Certificate IV Training and Assessment TAE40110 Description

Certificate IV Training and Assessment TAE40110 Description Certificate IV Training and Assessment TAE40110 Description Descriptor This qualification reflects the roles of individuals delivering training and assessment services in the vocational education and training

More information

Programme Type: Certificate in Education, Post Compulsory Education and Training. (Cert. Ed - PCET) Programme Specification

Programme Type: Certificate in Education, Post Compulsory Education and Training. (Cert. Ed - PCET) Programme Specification Programme Title: Certificate in Education, Post Compulsory Education and Training (Cert. Ed - PCET) Programme Specification This document provides a summary of the features and facts relating to the above

More information

Case study 1. Security operations. Step 1: Identify core skills required for work. Step 2: Identify learner s core skill levels

Case study 1. Security operations. Step 1: Identify core skills required for work. Step 2: Identify learner s core skill levels Model for LLN skills analysis Case study 1 Joe Smith (fictitious character) is about to commence training as a security guard in the CPP20207 Certificate II in Security Operations qualification. He is

More information

Release: 1. ICAB5230B Maintain custom software

Release: 1. ICAB5230B Maintain custom software Release: 1 ICAB5230B Maintain custom software ICAB5230B Maintain custom software Modification History Not Applicable Unit Descriptor Unit descriptor This unit defines the competency required to maintain

More information

International Skills Institute COURSE OUTLINE. BSB51315 Diploma of Work Health and Safety RTO 40541

International Skills Institute COURSE OUTLINE. BSB51315 Diploma of Work Health and Safety RTO 40541 International Skills Institute COURSE OUTLINE BSB51315 Diploma of Work Health and Safety RTO 40541 Contents International Skills Institute (ISI) BSB51315 Diploma of Work Health and Safety Information about

More information

TAE40110 Certificate IV in Training and Assessment

TAE40110 Certificate IV in Training and Assessment TAE40110 Certificate IV in Training and Assessment Course information and vocational outcomes This is a nationally accredited qualification that reflects the roles of individuals delivering training and

More information

About injury management and staying at or returning to work

About injury management and staying at or returning to work About injury management and staying at or returning to work Returning to work after an injury is an essential part of rehabilitation and can help you improve the health and wellbeing of staff. It can also

More information

Diploma of Management

Diploma of Management Self Assessment Checklist & Questions Diploma in Management RPL Portfolio BSB51107 Diploma of Management RPL Portfolio Self-Assessment Checklist and Questions Self Assessment Checklist & Questions Diploma

More information

BSBCUS501C Manage quality customer service

BSBCUS501C Manage quality customer service BSBCUS501C Manage quality customer service Release: 1 BSBCUS501C Manage quality customer service Modification History Release Release 1 Comments New release of this Qualification released with version

More information

Leadership and Management Training

Leadership and Management Training Bury College Business Solutions Leadership and Management Training The employers choice. For all your company training needs. Bury College Business Solutions - Customer Excellence Award Winner 2011 Develop

More information

Continuing registration as a national VET regulator (NVR) registered training organisation (RTO)

Continuing registration as a national VET regulator (NVR) registered training organisation (RTO) ORGANISATION DETAILS Organisation s legal name Della International College Pty Ltd Trading name/s Della International College Pty Ltd RTO number 21738 CRICOS number 02716C AUDIT TEAM Lead auditor Auditors

More information

CPP30411 Certificate III Security Operations Recognition of Prior Learning & Current Competency Kit. Evidence Matrix and Collation Report

CPP30411 Certificate III Security Operations Recognition of Prior Learning & Current Competency Kit. Evidence Matrix and Collation Report CPP30411 Certificate III Security Operations Recognition of Prior Learning & Current Competency Kit Evidence Matrix and Collation Report Applicant Name Date of Application Personal &Organisational details

More information

Career Management. Succession Planning. Dr. Oyewole O. Sarumi

Career Management. Succession Planning. Dr. Oyewole O. Sarumi Career Management & Succession Planning Dr. Oyewole O. Sarumi Scope of Discourse Introduction/Background Definitions of Terms: Career, Career Path, Career Planning, Career Management. The Career Development

More information

4 STEPS TO TAKING THE LEAD PROFESSIONAL DEVELOPMENT FOR TRAINERS AND ASSESSORS 2014

4 STEPS TO TAKING THE LEAD PROFESSIONAL DEVELOPMENT FOR TRAINERS AND ASSESSORS 2014 PROFESSIONAL DEVELOPMENT FOR TRAINERS AND ASSESSORS 2014 Level 10, 171 Clarence Street, Sydney NSW 2000 Australia GPO Box 4194, Sydney NSW 2001 Australia P +61 2 8243 1200 F +61 2 8243 1299 E info@serviceskills.com.au

More information

Department of Training and Workforce Development Western Australia RPL Assessment Tool Kit

Department of Training and Workforce Development Western Australia RPL Assessment Tool Kit Department of Training and Workforce Development Western Australia RPL Assessment Tool Kit CHC50908 Diploma of Children s Services (Early Childhood Education and Care) First published 2010 ISBN 978-1-74205-643-2

More information

International Skills Institute COURSE OUTLINE. BSB50207 Diploma of Business RTO 40541

International Skills Institute COURSE OUTLINE. BSB50207 Diploma of Business RTO 40541 International Skills Institute COURSE OUTLINE BSB50207 Diploma of Business RTO 40541 Contents International Skills Institute (ISI) BSB50207 Diploma of Business Information about ISI 1 Who is ISI? 1 Courses

More information

THE VPS HR CAPABILITY FRAMEWORK

THE VPS HR CAPABILITY FRAMEWORK THE VPS HR CAPABILITY FRAMEWORK TABLE OF CONTENTS INTRODUCTION... 2 Introduction... 2 ABOUT THE VPS HR CAPABILITY FRAMEWORK... 3 COMPONENTS OF THE VPS HR CAPABILITY FRAMEWORK... 4 HOW THE FRAMEWORK CAN

More information

Contact us today for more details and assistance with qualifying your staff. COURSE OUTCOMES. Gain the skills required to:

Contact us today for more details and assistance with qualifying your staff. COURSE OUTCOMES. Gain the skills required to: BSB42015 CERTIFICATE IV IN LEADERSHIP AND MANAGEMENT This qualification reflects the role of individuals working as developing and emerging leaders and managers in a range of enterprise and industry contexts.

More information

Recognition of Prior Learning (RPL) BSB51413 Diploma of Project Management

Recognition of Prior Learning (RPL) BSB51413 Diploma of Project Management Recognition of Prior Learning (RPL) BSB51413 Diploma of Project Management What is RPL? RPL recognises that you may already have the skills and knowledge needed to meet national competency standards. Instead

More information

UNDERGRADUATE PROGRAMME SPECIFICATION

UNDERGRADUATE PROGRAMME SPECIFICATION UNDERGRADUATE PROGRAMME SPECIFICATION Programme Title: Awarding Body: Teaching Institution: Final Awards: BSc(Hons) Aeronautical Technology Staffordshire University Staffordshire University BSc(Hons) Aeronautical

More information

Competence Criteria for Associate (ACIBSE)

Competence Criteria for Associate (ACIBSE) Competence Criteria for Associate (ACIBSE) FACTSHEET A21 The competence criteria for the Associate grade of CIBSE (ACIBSE) is directly aligned to the Competence Statements issued by the Engineering Council,

More information

BSB50415. Diploma of Business Administration

BSB50415. Diploma of Business Administration BSB50415 Diploma of Business Administration ENROL NOW 03/04 About Conwal 08/10 Completion details Who we are Accreditation What we provide Our Program Online Study Completion of your course Other qualifications

More information

BSB51415. Diploma of Project Management. Course Overview

BSB51415. Diploma of Project Management. Course Overview BSB51415 Diploma of Project Management Course Overview Table of Contents Table of Contents... 1 1. Welcome... 2 1.1 VECCI Team... 2 2. BSB51415 Diploma of Project Management... 2 2.1 Program Information...

More information

TAE40110 Certificate IV in Training and Assessment

TAE40110 Certificate IV in Training and Assessment Certificate IV in Training and Assessment Release 4 Certificate IV in Training and Assessment Modification History Version Release 4 Release 3 Release 2 Release 1 Comments Released with TAE10 Training

More information

Candidate name: Assessor name:

Candidate name: Assessor name: Candidate name: Assessor name: 2014 RTO Advice Group Pty Ltd If you have any enquiries please contact us at info@eduworks.com.au or on 1300 676 870. Visit www.eduworks.com.au to view our product range.

More information