BSBINM501A Manage an information or knowledge management system

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1 BSBINM501A Manage an information or knowledge management system Release: 1

2 BSBINM501A Manage an information or knowledge management system Modification History Not applicable. Unit Descriptor Unit descriptor This unit describes the performance outcomes, skills and knowledge required to organise learning to use an information or knowledge management system and to manage the use of the system. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. Application of the Unit Application of the unit This unit applies to managers who have responsibility for seeing that key information and corporate knowledge are retained, accessible to others and improve business outcomes. The unit does not address the requirement to select the technical system (software or hardware), which is seen as the role of an information technology specialist, although in some smaller organisations this may be a part of the manager's role. Licensing/Regulatory Information Not applicable. Pre-Requisites Prerequisite units Approved Page 2 of 10

3 Employability Skills Information Employability skills This unit contains employability skills. Elements and Performance Criteria Pre-Content Elements describe the essential outcomes of a unit of competency. Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. Approved Page 3 of 10

4 Elements and Performance Criteria ELEMENT 1. Organise learning to use information or knowledge management system 2. Manage use of information or knowledge management system 3. Review use of information or knowledge management system PERFORMANCE CRITERIA 1.1. Identify learning needs of relevant personnel and stakeholders for input into, and use of, an information or knowledge management system 1.2. Identify and secure human, financial and physical resources required for learning activities to use an information or knowledge management system 1.3. Organise and facilitate learning activities 1.4. Promote and support use of the system throughout the organisation 1.5. Monitor and document effectiveness of learning activities 2.1. Ensure implementation of policies and procedures for the information or knowledge management system are monitored for compliance, effectiveness and efficiency 2.2. Address implementation issues and problems as they arise 2.3. Monitor integration and alignment with data and information systems 2.4. Collect information on achievement of performance measures 2.5. Manage contingencies such as system failure or technical difficulties by accessing technical specialist help as required 3.1. Analyse effectiveness of system and report on strengths and limitations of the system 3.2. Review business and operational plan and determine how effectively the system is contributing to intended outcomes 3.3. Make recommendations for improvement to system, policy or work practices Approved Page 4 of 10

5 Required Skills and Knowledge REQUIRED SKILLS AND KNOWLEDGE This section describes the skills and knowledge required for this unit. Required skills analytical and problem-solving skills to ensure the system is working in accordance with organisational expectations and to deal with contingencies technology skills to work with and manage the use of the information or knowledge management system. Required knowledge legislation, codes of practice and national standards, for example: privacy and confidentiality legislation freedom of information legislation AS 5037:2005 Knowledge management - A guide organisational policies and procedures, for example: records management information management customer service commercial confidentiality organisational operations, and existing data and information systems. Approved Page 5 of 10

6 Evidence Guide EVIDENCE GUIDE The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. Overview of assessment Critical aspects for assessment and evidence required to demonstrate competency in this unit Context of and specific resources for assessment Method of assessment Guidance information for assessment Evidence of the following is essential: analysis of the strengths and weaknesses of information or knowledge management system/s and evaluation of suitability for a particular work or organisational context knowledge of relevant legislation, codes of practice and national standards. Assessment must ensure: access to system access to system user feedback. A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: assessment of written reports reviewing and evaluating information or knowledge management systems direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate observation of presentations oral or written questioning to assess knowledge of relevant organisational policies and procedures review of identified learning needs personnel and stakeholders regarding the information or knowledge management system evaluation of monitoring and documentation about the effectiveness of learning activities analysis documentation reporting on the strengths and limitations of the system review of recommendations made for improvements to the system, policy or work practices. Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, Approved Page 6 of 10

7 EVIDENCE GUIDE for example: other units from the Diploma of Management. Approved Page 7 of 10

8 Range Statement RANGE STATEMENT The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. Relevant personnel include: managers, leaders, supervisors and coordinators owners staff, team members and colleagues Stakeholders include: clients and customers employee representatives funding bodies industry, professional and trade associations regulatory bodies and authorities sponsors tenderers, suppliers and contractors Information or knowledge management is defined as: An information or knowledge management system: equipment, strategies, methods, activities and techniques used formally and informally by individuals and the organisation to identify, collect, organise, store, retrieve, analyse, share and draw on information and knowledge valuable to the work of the organisation comprises policies, protocols, procedures and practices to manage information or knowledge within the organisation and among relevant stakeholders Learning activities include: coaching and mentoring programs help desks information sessions, briefings, workshops and training programs paper-based or electronic (including intranet) learning opportunities use of expert workers such as coaches and mentors to help other personnel use the system Policies and procedures for the information or knowledge management system cover: complying with legislative requirements (such as privacy, confidentiality and defamation requirements) and other policies and procedures content guidelines Approved Page 8 of 10

9 RANGE STATEMENT ensuring accuracy and relevance of knowledge input into the system mechanisms, formats and styles of input to system, including appropriate alternative formats for people with a disability permissions for input removing out-of-date, inaccurate and content that is no longer relevant selecting, maintaining and disposing of knowledge in the system sharing knowledge in the system Performance measures include: key performance indicators other systems and measures to enable assessment of how, when, where and why outcomes are being achieved performance objectives performance standards (including codes of conduct) qualitative or quantitative mechanisms to measure individual performance Unit Sector(s) Unit sector Competency field Competency field Management and Leadership - Management Co-requisite units Co-requisite units Approved Page 9 of 10

10 Approved Page 10 of 10

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