Mobility and Cloud Services for FM. Erik Jaspers, CTO

Transcription

1 Mobility and Cloud Services for FM Erik Jaspers, CTO

2 Planon Founded: 1982 Head quarters: Nijmegen, Netherlands Workforce: 380 Established: 10 Countries Customers: 1800 world-wide Revenue (2011): 36 Million Gartner IWMS Magic Quadrant: Leader Dunn & Bradstreet Rating 1 Company Erik Jaspers, CTO Over 13 years working for Planon Product Strategy & Planning Previous: Information Management (Philips) IT Services Management (ATOS/Origin) erik.jaspers@planonsoftware.com 2

3 Mobility 3

4 Mobility Technology Provisioning Information Technologies Cloud Employee Mobility Smart (sensor) Infrastructures 4

5 Information technology today ( ) 5

6 Understanding the Future: look at the Past Persons and things. Infrastructure. The Internet of People and Things Persons, individuals Social Networking Business-to-consumer (B2C) CRM, e-commerce... Connected The Office?! Public Domain IT MIT: Galactic network ARPANET World Wide Web (Internet) Wireless Internet (GPRS) Cross-business Business to Business (B2B) (B2B) EDI... Consumerisation! Cross Departmental Systems Departmental Systems Business Domain IT

7 Consumerisation The phenomenon of consumers (us) being educated in the use of (mobile) technology in our private lives. As a consequence we, the workforce, is growing to expect the same level of service and experience at work. This presents challenges to both IT as FM professionals Workplace information 7 Photo: Philips

8 Information Devices Networking: WiFi / 3G / 4G Bluetooth Vision / Image Position (x, y) Orientation RFID: Radio Frequency ID Movement / Acceleration Date &Time Sound

9 Information Devices By their nature, modern information devices provide the capability for great user experience: Device ownership provides user (account) information Location information enables providing relevant information Sensor data (RFID/QR/Network) can be used launch relevant applications Sensor data (camera, microphone) enables easy collection of rich information 9

10 Information devices No reason to expect innovations to stop. Direction: Personalisation Electronic paper Augmented Reality 10

11 Smart (Sensor) Infrastructures 11

12 IWMS / FMIS / CAFM Positioning Built Environment Smart infrastructures Mobility Flexibility (Agility) Fluctuating Demand: Sensors Wireless (MESH) Networks Organisation allocation Function Individual preference Part-time Weekends, holidays (Temporary) Hires, lay-off s... 12

13 Applying sensor networks Connected Workplace: Meeting Facilities example On average most expensive Limited availability High no-show percentage Financial waste (alternatives outside) Frustration with Employees Automated no-show detection & processing, linked to the reservation system

14 Sensor networking an integration strategy S1 S2 S2 S1 S1 S2 S2 S1 S2 S2 S1 S2 S2 S1 S1 S2 S2 S1 S2 S2 Reservationssystem Sensor network IWMS/CAFM Connectors 14

15 Cloud Services 15

16 Cloud, SaaS? Cloud Services addresses the provisioning of full infrastructures over the internet. Outsourced Technological Competence Use Cloud develop Run 16

17 Cloud Cloud Services are enabling a viable Business Case for the introduction of innovative technologies: No need to build-up workforce competence (competence outsourcing) Cloud No need to acquire proprietary infrastructures (sharing) Commercial delivery models move from capital investment to operational costing 17

18 How does it come together? 18

19 Workplace Gartner and MIT School of Architecture and Planning, 2001: the workplace is undergoing a major transformation from a predetermined, standardized and stationary container for work to a network of distributed, electronically-connected places designed to accommodate new patterns of work and continuous change. Gartner: A leading IT Trend watcher, see MIT: Massachusetts Institute of Technology: see 19

20 Workplace BYOD 20

21 Workplace Trends With the transition of the office to a place where one meets, exchanges knowledge and cooperates, new activities gain importance. These new activities that should be supported by the Facility Management organisation are: in-person meeting sharing knowlegde and information hospitality project-based working Mobility 1: Translation of FMM (Dutch Facility Management Organization) news letter quote, from Twynstra en Gudde, Jan. 2 nd,

22 Workplace information trends Interactive Workplace Concept Is an information providing Workplace Environment (Office) that facilitates its users in finding their way easily using the personal Information devices they carry. Service Call Availability and use 22 Photo: Steelcase No-Show detection

23 Workplace provisioning implications 23

24 Workplace Information Trends: Planon Planon Enterprise Platform Is evolving into a Workplace Information Platform: Integrating smart infrastructures which generate information Providing capability to analyze use patterns, manage the facility lifecycle, future function, size of function, setup, allocation Supporting users in its use Workplace information will become available on a growing realm of personal and business type of information devices and is part of the Virtual Workplace. 24

25 Thank you for your attention 25