Full chain integration with your mobile field engineers

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1 PLANON mobile field services Full chain integration with your mobile field engineers

2 An innovative global leader with more than 30 years of IWMS experience Consistently recognized by Gartner as a market leader Integrated by design and futureproof solutions that evolve with your organization Globally standardized software that allows for local customization Experience, knowledge, and market standards combined in one single solution As a professional service organization, you are pressured to continuously sharpen your competitive edge. It is your challenge to: Meet or exceed customer expectations Drive productivity and efficiency in service delivery Manage multiple customers, websites, and service teams In today s business climate the speed and quality of end-to-end service processing is key. Time is money, not just in task execution, but also in administrative and financial handling. Planon s Mobile Field Services Solution helps you meet these challenges head on by rapidly and securely providing your field service team with solutions they can use on any mobile device. Seamlessly linked to Planon ProCenter, Planon s extensive back-office solution is where work is planned, allocated, monitored, and administratively handled. This solution is offered in combination with a secured cloud service that enables extremely fast implementation and distribution, and maximizes your scalability in use. 2 PLANON mobile field services planonsoftware.com

3 AN INTEGRATED SOLUTION Planon Mobile Field Services is a unique solution that successfully closes the loop between customer service demand, administrative back office systems, and field execution staff. Rather than providing only parts of this cycle, Planon offers a unique and fully integrated IWMS solution for all stakeholders. Key benefits from this integrated solution include: Customers and employees can easily report service or maintenance requests by using Planon Self-Service or Planon Apps, tracking planned delivery and current status via the web. Service engineers immediately get informed about activities on their mobile device and have all relevant information available to execute the work as efficiently as possible. Maintenance managers have realtime web access to Key Performance Indicators and dashboards that present service level performances, workloads, and potential escalations. IMPROVED PLANNING AND CONTROL The Planon Maintenance Management Solution is the central back office application used by your service team for planning and control. All activities generated from customer requests, contractual commitments, planned and reactive maintenance, special projects, and ad hoc service requests are collected and coordinated in this solution. Priorities, budgets, financial authorizations, timelines, workloads, and Service Level Agreements are managed and monitored. Activities can be dispatched to field engineers in different ways, such as: Fully automated dispatching to any individual field engineer based on preconfigured workflows and configuration. Manual dispatching to any individual field engineer based on the type of activity, the current workload, availability, or location. Dispatching work to a group of field engineers. Once the job is picked up by any individual engineer of this group, the job is automatically removed for the other group members. Check jobs assigned Check job details planonsoftware.com PLANON mobile field services 3

4 SUPPORTING SPECIFIC NEEDS AND EASE OF USE Field service engineers require specific functionality and extremely easy to use handling. Planon Mobile Field Services supports practical use cases that help field engineers in executing their daily work in the most efficient and effective way. All actions are extremely easy to perform in an intuitive user interface that runs on the engineers mobile device or smart phone. Some important key features include: Engineers can simply select their next job, read specific work instructions, query asset specific information, capture time and materials, and finish a job including customer sign-off. Automated checks and dynamic risk assessments to ensure compliance with legislation and to reduce any risk involved in maintenance execution. Enter energy, water, or any other meter reading raise a new activity in the field or register a high priority incident that needs immediate action. Use questionnaires to gather information to finish jobs faster and easier. EASY DEPLOYMENT BY CLOUD Planon Mobile Field Services is a cloud based solution that supports extremely fast deployment. No specific installation effort on your mobile devices is needed which minimizes the Total Cost of Ownership (TCO) immediately. The cloud service also allows you to easily and immediately increase your mobile capacity during peak times. Your benefits of this unique cloud service include: Full service solution that requires no specific hardware investment nor specific installation efforts within your IT infrastructure. Fast implementation and immediate opportunity to deploy to any mobile field service engineer. Maximize continuity, security, and flexibility with minimal effort in case any mobile device is lost or needs to be replaced. FIELD SERVICES ON ANY MOBILE DEVICE Many organizations and field service engineers are already equipped with mobile devices, either smart phones or specific rugged field service devices. Planon Mobile Field Services supports any device that is equipped with a Windows, ios, or Android operating system and connects with the internet. This ensures a maximized re-use of your existing mobile devices and offers you full flexibility in your future device strategy. Check job information Check health and safety legislation planonsoftware.com PLANON mobile field services 4

5 Some key technical features include: Planon Mobile Field Services operates in both online and offline mode. After reconnecting, the solution synchronizes with the cloud service and Planon ProCenter automatically. Depending on your device capabilities, the solution supports location awareness, camera functionality, and Google maps. Safe and secure communication between devices, cloud, and Planon ProCenter by message encryption. YOUR BENEFITS FROM PLANON MOBILE FIELD SERVICES By connecting your mobile workers with Planon Mobile Field Services you will: Improve productivity with more completed work per operation, through more efficient job dispatch and time management. Reduce costs monitor execution and avoid expensive failures or escalations. Raise customer service respond quicker and achieve more first-call resolutions. Improve processes with faster and more accurate administration and invoicing. WHAT MAKES PLANON MOBILE FIELD SERVICES UNIQUE? Planon Mobile Field Services is a unique solution that connects all stakeholders involved in the planning, execution, and monitoring of any type of field service activity. Key unique differentiators of this solution include: Rich functionality that is easy to use and is aimed at work execution in the field. Cloud service that enables efficient distribution of this solution to any field worker. Support of any mobile device that connects with the internet. This ensures a maximized re-use of your existing mobile devices. Check job actions Use date and time stamp with the start of a travel or job 5 PLANON mobile field services planonsoftware.com

6 Planon s Integrated Workplace Management Solution Planon Universe delivers standardized, integrated business processes that have been designed to meet the requirements of different users, including application managers, end users, executives, and field engineers. Planon s ready-to-use solutions combine more than 30 years of experience with leading market standards, enabling Planon to deliver, manage, and maintain proven solutions characterized by: A home grown integrated by design solution based on a single source of truth Future-proof solutions that evolve with your organization Globally standardized software that allows for local customization Fast, ready to use processes that deliver valuable management information Experience, knowledge and market standards combined in one integrated solution planonsoftware.com With over 30 years of experience, Planon is the leading global provider of software that supports organizations that aim to optimize workplaces, services and assets. Planon delivers innovative software, proven best practices and professional services that increase workplace productivity and cost efficiency. Planon s software has been completely designed in-house and is fully integrated to deliver reliable management information. Gartner the leading independent technology research organization has consistently rated Planon as a global leader in their Magic Quadrant for Integrated Workplace Management Systems (IWMS). Planon has implemented its comprehensive solutions for over 2,000 clients, supported by offices around the world. To learn more about Planon s IWMS and CAFM software, visit planonsoftware.com or follow us on international Tel.: CANADA Tel.: hong kong Tel.: the netherlands Tel.: austria Tel.: france Tel.: INDIA Tel.: united kingdom Tel.: BELGIum Tel.: germany Tel.: SINGAPORE Tel.: united states Tel.:

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