1 Experience The Windstream Advantage: Corporate Overview David Allen Regional Director - NH, VT and ME 2011 Windstream Communications, Inc.
2 Our Brand Statement Why Windstream? We are a nationwide, enterprise-focused communications and technology service provider with a commitment to be our customers trusted advisor. By being more tenacious and attentive than our competitors, we deliver the right combination of smart solutions and personalized service.
3 Company Overview Advanced Communications & Technology Solutions S&P 500 Company with $6 Billion in Annual Revenue More than 450,000 Business Customers Nationwide Over 150 Offices Across the U.S. Approximately 14,500 Employees 125,000 Fiber Miles 6 Network Operations Centers (NOCs) 23 Enterprise-Class Data Centers Headquartered in Little Rock, AR
4 Financial Highlights WIN NASDAQ: WIN Revenue: $6.7B * Operating Cash Flow: $2.4 B * * Pro forma for all acquisitions, including Windstream for LTM Q3 11. Operating cash flow defined as operating income before depreciation and amortization excluding the impact of restructuring charges, pension expense, and stock based compensation. 4
5 Nationwide Presence. Local Support.
6 Smart Solutions. Personalized Service. Data Solutions Voice Solutions Internet Services Data Center Services VoIP & Data Bundle Hosted VoIP & Data Bundle T1 Bundle MPLS VPN/VLAN Managed Network Security Managed Router Private Line Frame Relay Business Lines ISDN-PRI Long Distance/Toll-Free T1 DCS Key System Small Business Bundles Business-Class Internet T1 Dedicated Internet Ethernet Internet Data Centers Disaster Recovery Colocation Cloud Computing Managed Services Equipment Solutions Additional Services Public Cloud Private Cloud Hybrid Cloud Cloud Storage Hosting Network Services Security OS Management Middleware Management Database Management Storage Communications Systems Routers Switches Wireless LAN Security Financing Maintenance & Warranty Web & Hosting Fax-to- Audio/Web Conferencing Internet Security Online Backup Tech Help & PC Support
7 Experience The Windstream Advantage Fiber Ready. We offer more than 100,000 miles of our own fiber and partner with multiple fiber vendors to provide you with faster, more reliable service nationwide. A Proven Track Record. We have a reputation for keeping high demand businesses connected. Our industry expertise encompasses the areas of finance, healthcare, hospitality, retail, education, government, and more. Smart, Secure Solutions. Whether you run a small business or a multi-location enterprise, we will work with you to develop a customized solution to meet your needs for Voice, Data, Internet, Cloud Exceptional Customer Care. We have U.S.based Network Operation Centers and local technicians in your community to provide the highest level of service. If you need technical support, or just have a question about your services, our support team is available 24 x 7.
8 Your Neighbors who are customers 8
9 David Allen Regional Director
10 Experience The Windstream Advantage: Dynamic IP and MPLS David Gibson Network Design Specialists - New England 2011 Windstream Communications, Inc.
11 Common Network Services
12 Common Network Services Internet demand is high and users are experiencing sluggishness Typical PRI has 23 channelsperhaps an average of 10 are used concurrently. Remainder of service is idle..but costing $
13 2 x T1= 3.0Mb Company B: Charlotte, NC
14 2 x T1= 3.0Mb Voice is transported over Windstream s private IP backbone to geographically diverse switches- calls never hit public domain so call quality is maintained Company B: Charlotte, NC
15 TDM Voice Handoff 2 x T1= 3.0Mb
16 SIP Voice Handoff to IP PBX 2 x T1= 3.0Mb
17 -With no phone usage bandwidth=3.0mb Internet -Bandwidth for each call (33K using G.729) is placed ahead of internet stream just for duration of call. 2 x T1= 3.0Mb
18 -No one on the phone=3.0mb Internet -Bandwidth for each call (33K) pulled from internet stream just for duration of call. 2 x T1= 3.0Mb In our example- average 10 concurrent calls= 330K Leaves 2.6Mb for internet!
19 . The Pay Off! Old= Recurring charges for voice T1 and Internet T1=$xxx.00= 1.5Mb internet and 10 calls New- pay for 3.0Mb DyIP- still 10 calls along with at least 2.6Mb Internet= $xxx.00 ( in the ballpark) 2 x T1= 3.0Mb
20 DyIP TRUNKS WITH PRI HANDOFF VS. SIP TRUNKING HANDOFF DyIP Trunks: PRI Interface Phone System DyIP Trunks: SIP Trunking Interface Phone System Ethernet Interface POTS or PRI Interface Ethernet Interface Legend: IP TDM Windstream IAD (Required in Most Cases) Windstream MPLS Network Windstream IAD/Router (Suggested) IP<>TDM Conversion Public Internet PSTN SIP Trunking Interface eliminates IP<>TDM conversions SIP Trunking Interface reduces inside wiring requirements (demarc extensions) SIP Trunking Interface allows additional IAD/Router termination flexibility
21 SIP TRUNKING HANDOFF ADVANTAGES TDM<>IP Conversions = Increased Latency (typical 5-15ms per conversion) Increased Hardware Costs (DSPs) Increased Provisioning Complexity For the Customer For Windstream Increased Echo Cancellation Problems
22 Multi Site Network IP Phone System PRI Phone System Branch Office Boston, MA Corporate HQ Burlington, VT Branch Office Concord, NH Key System Windstream Private IP Network CAS Phone System PRI Phone System Branch Office Woburn, MA Branch Office Nashua, NH Branch Office Portsmouth, NH Key System SIP Trunking Data Network (MPLS)
23 Phone System Centralization Phone System Branch Office Boston, MA Corporate HQ Burlington, VT Branch Office Concord, NH MPLS Branch Office Woburn, MA Branch Office Nashua, NH Branch Office Portsmouth, NH SIP Trunking Data Network (MPLS)
24 DESCRIPTION Virtual Telephone Numbers (VTNs) allow customers to utilize telephone numbers* (new or existing) from areas other than where the Dynamic IP service is physically installed. BENEFITS & APPLICATIONS Three distinct types of Virtual Telephone Numbers are available to meet customer application needs: 1.) Phone System Centralization VTNs: provide inbound and outbound local calling from remote markets to allow customers the ability to route all calls through a centralized phone system supporting multiple office locations. Phone System Centralization VTNs also provide e911 capabilities to the remote offices eliminating the need for separate telephone lines to support 911 calls. No long distance charges apply for inbound calls or for outbound calls within the local calling area of the VTN. 2.) Market Expansion VTNs: provides inbound and outbound local calling from remote markets allowing customers to advertise a local presence and a local telephone number even though no physical office location exists within the remote market. No long distance charges apply for inbound calls or for outbound calls within the local calling area of the VTN. 3.) Office Relocation VTNs: allows customers to retain their existing telephone numbers when relocating outside their existing rate center, but within their existing local calling area. No long distance charges apply for inbound calls or for outbound calls within the local calling area of the VTN. Denver, CO Market Expansion VTN Local Inbound Calls From Denver Local Outbound Calls to Denver Windstream Dynamic IP Network Manchester, NH Dynamic IP Burlington, VT Office Phone System Centralization VTN Local Inbound Calls From Burlington Local Outbound Calls to Burlington TECHNICAL SPECIFICATIONS Virtual Telephone Numbers are only available from Windstream Dynamic IPserviceable areas 5 simultaneous call paths are allocated to each VTN: Customer applications requiring more call paths per VTN will incur additional charge Corporate HQ Phone System Corporate HQ Manchester, NH EXAMPLE: Manchester-based phone system sending/receiving calls to/from remote markets without incurring LD charges
25 FEATURE DESCRIPTION Trunk Group Overflow provides the ability to auto-detect outages and reroute calls within Windstream s network. PBX, Power or Circuit Failure When an outage is detected, Inbound calls are redirected to a predetermined, alternate destination. Because the calls are rerouted within Windstream s network, outage call rerouting is not dependent upon equipment. TECHNICAL SPECIFICATIONS Corporate HQ Manchester, NH Operational PBX Branch Office Boston, MA Interfaces Supported Dynamic IP with Native SIP Trunking Interface Dynamic IP with PRI Interface Dynamic IP with CAS T1 Interface Outage Auto-Detection Event Triggers No response 4xx Messages (except 486: Busy Here ) 5xx Messages 6xx Messages (except 600: Busy Everywhere ) PSTN MPLS VoIP BENEFITS & APPLICATIONS Benefits: No LD Charges When Rerouted To Other Dynamic IP Serviced Locations Rerouting Occurs Automatically Rerouting Schemes Can Be Changed Real-Time Using The PATEC Online Portal All Original Call Information Is Retained: Calling Number & Called Number Business Continuity Planning For: AC Power Failures Phone System Failures Circuit Interruptions Fiber Cuts Site Disasters Inbound Calls to Corporate HQ BUSINESS CONTINUITY SOLUTIONS
26 CALL ROUTING FEATURES Call Routing Features: New to DyIP Trunking Call routing occurs in the network: Doesn t occupy trunks, lines or call paths at the customer site Doesn t require the customer s IAD, router, phone system or circuit to be operational Can be reconfigured at any time, by the customer, from any Internet-connection Routing options can be applied *per* DID or Telephone Number Applications: Business Continuity Productivity Enhancement Mobilization
27 Capacity Management Dynamic IP Call Routing Features & Web Control: Capacity Management Call Forward Always Call Forward Busy Call Forward Ring No Answer
28 Broadsoft Customer Hierarchy: Enterprise Administrator Group Administrator (Rochester Loc) Group Administrator (Denver Loc) Group Administrator (Charlotte Loc) User User User User User User User User User
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