VoIP for a Global, Mobile Workforce One Source Networks White Paper

Size: px
Start display at page:

Download "VoIP for a Global, Mobile Workforce One Source Networks White Paper"

Transcription

1 VoIP for a Global, Mobile Workforce One Source Networks White Paper

2 3 VoIP for a Global, Mobile Workforce 5 Mobility Enablers SIP and Cloud PBX 7 Cloud-based VoIP Solutions Save Time and Money 9 Configurations That Meet Varying Requirements and Budgets 11 Sounds Good, So Now What? 12 Conclusion

3 VoIP for a Global, Mobile Workforce Mobility is here and the effect it has on the global workforce is profound. Bleeding-edge technology is a key factor in enabling enterprise businesses the opportunity to efficiently and cost-effectively deploy a mobile workforce. Moreover, as this technology improves so too does the ability to efficiently manage a mobile or global organization. Meaningful mobility solutions will allow aspiring companies to look beyond their geographic boundaries and hire the best and brightest talent available, effectively opening the door to a worldwide talent pool never before accessible knowing that they can confidently manage a virtual business, across the country or across the globe. An Insight Research report suggests that, fifteen years ago, the analysis of a mobile workforce would be limited by employer reluctance to support remote workers, while the technology to support mobile workers outside of the office was also limited. However, over the past fifteen years, these limitations have been eliminated. Employers are now actively promoting the expansion of their mobile workforce, and technology is enabling continuous communication with employees outside of the office. Of note are a number of statistics cited in a study by the Telework Coalition: 89 of the top 100 US companies offer telecommuting; 58 percent of companies consider themselves a virtual workplace; Only nine percent of employees worked at headquarters; and 67 percent of all workers used mobile and wireless computing. 3

4 VoIP, Today A key driver to this mobile sea change is cloud-based technology advances. Today, cloud technology is revolutionizing the way businesses deploy a mobile and virtual workforce enabling businesses the ability to be more agile, free up time and capital by hosting critical business applications, virtually, or in the cloud. In fact, a recent survey of 500 IT decision-makers by Sand-Hill found that 50% of respondents cited business agility as their primary reason for adopting cloud applications, and Gartner estimates the cloud market to hit $150B by No single out-of-the-box technology advancement will revolutionize how we communicate or will instantly provide efficiencies or cost savings. As such, it is important to partner with a service provider that offers a simple and effective solution. This white paper explores how large businesses can confidently deploy a VoIP solution that leverages cloud-based technologies to enable a global, mobile workforce. In spite of the advances of VoIP technology, many lingering, but no longer accurate, perceptions of VoIP persist. Voice over Internet Protocol is a misnomer. VoIP technology can transport many things other than voice. A more accurate term is IP Telephony, since IP networks also deliver video, text and other real-time media. Other terms for VoIP include broadband telephony and voice over broadband. Whichever term you prefer, VoIP is replacing the traditional telephone system. VoIP voice quality and connectivity are poor. Most people know that VoIP converts your voice to a digital signal. Once your voice has been converted, it is transmitted over the Internet. With SIP, voice quality of VoIP is no longer an issue. Reliability is also a non-factor because SIP trunks can be more reliable than the traditional PSTN, since a number of failover solutions can be implemented. VoIP phone service is a computer-to-computer protocol that will relegate our company s present handsets to the dumpster. In truth, VoIP systems can be used on a range of hardware. IP phones, which resemble traditional telephones, can replace them. Or VoIP Gateway devices, which interface between VoIP and traditional PSTN networks, can be deployed in order to allow traditional phones to use VoIP. VoIP is vulnerable to hacking, and other security threats. The perception is that because VoIP is a packet-based protocol, a company s data network can be easily penetrated through its Telecommunication network. In fact, this myth ignores several standard security methodologies. Among these are VoIP-aware firewalls, encryption, and intrusion prevention systems that can spot attacks and respond with preventive action in real-time, with more reliability than traditional data network monitoring. 4

5 Mobility Enablers SIP and Cloud PBX One of the key factors to consider when designing an enterprise infrastructure for mobility is the technology s ability to provide a comprehensive converged solution. But identifying the right solutions to implement is confusing and becoming more so with the prevalence of perplexing nomenclature such as virtualized and cloud-based infrastructure. Let s take for instance, SIP Session Initiation Protocol. SIP is one of the primary mechanisms used for communication between VoIP devices and networks. One of the advantages is that SIP trunking supports many types of communications that can be delivered over a common or converged network. SIP trunking can enable videoconferencing, HD Voice, data services such as , text messaging and fax, to be delivered all across the same system and network. This provides advantages to enterprises as it helps companies leverage next-generation business applications, such as the ability to convert voic s into attachments for delivery to mobile devices. In its most basic form, a SIP trunk is a connection between a SIP user s equipment and a provider s SIP network. Similar to a PRI (Primary Rate Interface) trunk on an ISDN system, or a T1 trunk on a traditional digital telephone system (TDM), it provides a path for both communication (voice calls) and signaling (the dialing instructions and call supervision and control) between an enterprise s equipment and a carrier s equipment. The right Cloud PBX solution can provide functionality that a traditional (analog) PBX may only provide in a limited capacity or not at all 5

6 Contrary to popular belief, upgrading an existing voice network to take advantage of SIP trunking technology does not require a forklift replacement of existing equipment. In many cases, existing PBXs (Private Branch Exchanges) can be reused. In other cases, adapters can be deployed to enable legacy equipment to interface with SIP-based networks. Whereas SIP provides converged solutions, a Cloud PBX allows companies to achieve the functionality of an on-site PBX without having to install the equipment and hardware necessary to use it locally. Cloud PBX systems are hosted and maintained by a vendor partner off-premise. An Internet connection and IP phone (or ATA adapters to connect an analog phone) are required. Most important, the right Cloud PBX solution can provide functionality, such as call management, Remote Maintenance, Find Me/ Follow Me, Unified Communications, and hunt group features that a traditional (analog) PBX may only provide in a limited capacity or not at all as analog lines do not support many of these functionalities. These features provide unprecedented productivity and efficiency. Coupled with the right SIP solution, a Cloud PBX deployed in an enterprise can transform a network into a full-featured telephony system that encompasses local dial tone, long distance, toll-free (inbound and outbound). All of this can be bundled on a data communications connection that also carries the company s , provides access to the Internet, enables Video Conferencing and HD Voice and more. 6

7 Cloud-Based VoIP Solutions Save Time and Money Cloud-based voice services allow enterprises to eliminate the cost and headache of maintaining an on-premise PBX infrastructure by running the organization`s voice services and myriad features and functionality over cloud technology either fully hosted, or through a hybrid blend of on-premise and hosted solutions. Simply put, cloud-based VoIP services provide enhanced features and call functionality, real-time updates, and little or no staff to run, thereby increasing efficiency and decreasing costs all while providing value-added services not possible with traditional PBX services. Additional cost-specific benefits include: Customers are only paying for what they need based on the number of concurrent calls they may need to make, not by rounding up to 23 channels as is the case with T1/PRI service. Local and long distance usage is typically included in monthly service fees and becomes a more predictable cost. Customers can eliminate local PRI/T-1 circuits altogether at sites in which a majority of the cost is the local loop monthly recurring charge on the circuit. Reduced cost on toll-free calls per minute charges and on outbound international calls per minute charges. Reduced cost on fees and surcharges that are typically applied with PRI and T-1 services, but not SIP trunking. 7

8 Beyond bringing the office to the employee, freeing staff members to be productive from anywhere at any time, cloud-based services also provide increased levels of efficiency, security and service levels guarantees, as service outages or other service-related issues do not affect the entire employee base or network, and communications can automatically be rerouted to alternate locations. In this way, a Cloud PBX may be used as a cost-effective backup to a traditional PBX, or for companies in transition or that require additional up-time guarantee. Work-related efficiencies, productivity and security improvements include: Cloud-based technologies make it possible to conduct business at any time, from anywhere, by keeping users seamlessly connected via a Unified Communications platform that allows multiple devices and mediums to interact as one communications that Find or Follow you. With the confidence of knowing that communications avenues are always open regardless of location, comes the freedom to work independently or as a team from anywhere in the world. Today s cloud-based services are as secure and in many cases more secure than their premise-based counterparts. In fact, cloud-based security options often include network-based firewall, intrusion detection and prevention, a secure Web gateway for Web and content filtering, and secure remote access to corporate networks and more and all with industry standard service level agreements. In most cases, cloud-based security provides industry exceeding security without requiring customers to purchase premise-based equipment. Enhanced traditional features provide additional levels of functionality and efficiencies not available on analog PBX systems. OSN Enterprise Lite Features Call Forward Simultaneous Ring Forward Not Registered Forward Busy Forward No Answer Accept/Reject Do-Not-Disturb Call Screening Caller ID 911 Caller ID Voic Multiple Greetings Find Me/Follow Me Feature Voic to Click to Play Link 5MB Data Storage User Management Portal OSN Enterprise Features Enterprise Lite Features plus the following Company Directory On-Net Presence Dial Translation Plans Three or Four Digit Internal Dialing Time Zones Time-of-Day, Day-of-Week Routing Time of Ring Settings Dial Permission Settings Department Codes PIN Codes Import/Export Capabilities Share Line Appearance Call Pickup Call Park Transfer Directly to Voic Voice Broadcast Auto Answer Music on Hold Multiple Auto Attendant Greetings 5MB to Unlimited Data Storage 8

9 Configurations That Meet Varying Requirements and Budgets With any converged technology solution, there are a variety of ways it can be implemented. What differentiates One Source Networks solutions is that OSN can custom design a Virtual VoIP deployment that can leverage existing infrastructure. This Hybrid capability provides companies the ability to use existing equipment and the ability to marry that equipment to a SIP-based environment that, in conjunction with a Cloud PBX solution, could provide full-feature functionality without the need to replace any legacy equipment. Sample configurations include: TDM PBX with IAD or router For customers with TDM PBX, Key Set or analog phones. T1 connection carrying voice and data. Can be used in a burstable configuration, which is controlled by the IAD. Data: IAD or router passes IP data to LAN via Ethernet. Voice: IAD passes voice to PBX via T1 CAS or PRI or to key system or analog handsets via FXS. 9

10 IP PBX For customers with IP router, IP PBX and IP phones. Data: IAD or router passes IP data to LAN via Ethernet. Voice: IP PBX connects to router and sends native VoIP SIP and Soft Phones for Mobile Workers Customer connects IP phone or soft phone on PC to on-site route. IP phone originates and terminates calls to the network. Cloud-based VoIP solutions offer a variety of key benefits that directly impact the company s bottom line. Deployments can be implemented using existing equipment, without the need to replace equipment across the enterprise. By implementing a cloud-based VoIP solution, a company can enable its workforce to be mobile, providing additional opportunities for employees to stay connected. A key element of cloud-based VoIP solutions is the pay-as-you-grow model. Companies no longer need to invest in Capital Expenses, hedging the growth of its organization. With Cloud PBX solutions, an enterprise can turn up or down users, remotely, dynamically and at any given time offering flexibility and control that traditional PBX solutions cannot. Most importantly, Cloud PBX solutions help companies bridge the gap from a TDM to an IP-world. 10

11 Sounds Good, So Now What? There are a number of ways enterprise businesses can approach the virtualization of its voice and data communications services. First, companies should evaluate their needs and identify what equipment they have, where it is and what it does. If a company already has an IP telephony solution deployed, it may be an on-premise solution that may be nearing end of life based on the emerging technologies available today, such as SIP. From a feature and functionality standpoint, the sky s the limit. Companies can choose from a wide variety of plans that provide basic features such as local dial tone, national and international long distance, direct-inward dial (DIDs) numbers, directory listings and more. But, value-added features can help a company transform the way it does business for the better. Companies should examine what their business needs are today, and most important, not worry too much about tomorrow as the deployment of a Cloud PBX solution provides the ability to add or subtract features and users while providing advanced monitoring of its telephony environment. One Source Networks team of experienced engineers and architects can provide enterprise businesses a variety of options to migrate or upgrade their VoIP environment. Furthermore, with hundreds of global partners, OSN s services are customized and right-sized to meet any company s specific need. For nearly six years, OSN has designed, implemented and monitored hundreds of enterprise network solutions, including Cloud PBX and SIP environments. 11

12 Conclusion The hurdle to deploy a cloud-based Cloud PBX solution to enable your employees to be mobile, while providing a virtualized environment, is not high. With the right guidance, knowledge and technical team, together you could identify the needs of your business and custom design a solution that could provide flexibility and reliability. OSN s VoIP solutions can be deployed as hosted, off-premise or integrated hybrid solutions that could take advantage of the equipment in which your IT team has already invested. To find out how you can dramatically improve the way you do business and your bottom line through a pay-as-you-grow Cloud PBX solution, contact One Source Networks today. 12

13 One contract. One bill. One source. What could be simpler? By reducing the complexity of network and supplier management, we help our customers innovate and grow. Massive shifts to mobile and cloud-computing are changing the face of the communications landscape. It s time your network evolved to be faster, simpler and better-performing. We simplify and streamline your internal processes, ensuring your focus stays on your critical business challenges. One Source Networks Blanco Road, Suite 300 San Antonio, TX Main: +1 (888) (210) About One Source Networks One Source Networks is a leading provider of innovative, purpose-built communications solutions for the Fortune Delivering ubiquitous access to cloud-based voice, video, security and computing applications, the company offers customizable, cost-effective, and scalable solutions delivered on its own fully redundant global network infrastructure with interconnection to over 150 best of breed global suppliers. The OSN difference is simplicity, cost reduction and customer service focus that delivers all solutions under one contract, one team and one invoice. One Source Networks was ranked as the #1 Telecommunications Provider on the 2011 Inc. 500: America s Fastest-Growing Private Companies. commodo eget 2012 sapien One Source A Networks One Source Inc. Networks Paper

VoIP for a Global, Mobile Workforce One Source Networks White Paper

VoIP for a Global, Mobile Workforce One Source Networks White Paper VoIP for a Global, Mobile Workforce One Source Networks White Paper 3 VoIP for a Global, Mobile Workforce 5 Mobility Enablers SIP and Cloud PBX 7 Cloud-based VoIP Solutions Save Time and Money 9 11 Sounds

More information

One Source Networks White Paper VoIP for a Global, Mobile Workforce

One Source Networks White Paper VoIP for a Global, Mobile Workforce VoIP for a Global, Mobile Workforce Mobility is here and the effect it has on the global workforce is profound. Bleeding-edge technology is a key factor in enabling enterprise businesses the opportunity

More information

An Introduction to SIP

An Introduction to SIP SIP trunking, simply put, is a way for you to accomplish something that you already do, for less money, with equal or better quality, and with greater functionality. A Guide to SIP V4 An Introduction to

More information

VoIP Solutions Guide Everything You Need to Know

VoIP Solutions Guide Everything You Need to Know VoIP Solutions Guide Everything You Need to Know Simplify, Save, Scale VoIP: The Next Generation Phone Service Ready to Adopt VoIP? 10 Things You Need to Know 1. What are my phone system options? Simplify,

More information

SIP Trunking Guide: Get More For Your Money 07/17/2014 WHITE PAPER

SIP Trunking Guide: Get More For Your Money 07/17/2014 WHITE PAPER SIP Trunking Guide: Get More For Your Money 07/17/2014 WHITE PAPER Overview SIP trunking is the most affordable and flexible way to connect an IP PBX to the Public Switched Telephone Network (PSTN). SIP

More information

November 2013. The Business Value of SIP Trunking

November 2013. The Business Value of SIP Trunking November 2013 S P E C I A L R E P O R T The Business Value of SIP Trunking Table of Contents Introduction... 3 What Is SIP Trunking?... 3 What Is the Demand for SIP Trunking?... 5 How Does SIP Trunking

More information

With 360 Cloud VoIP, your company will benefit from more advanced features:

With 360 Cloud VoIP, your company will benefit from more advanced features: Voice over IP (VoIP) has emerged as the new leader in cost-effective standards based communications. 360 Cloud VoIP enables customers have the benefits of an Enterprise PBX for a fraction of the cost of

More information

SIP Trunking: A new voice in communications service

SIP Trunking: A new voice in communications service Charter Business : White paper SIP Trunking: A new voice in communications service WHITE PAPER With the rise of next-generation technology, business customers have more options than ever from providers

More information

VitalPBX. Hosted Voice That Works. For You

VitalPBX. Hosted Voice That Works. For You VitalPBX Hosted Voice That Works For You Vital Voice & Data s VitalPBX VVD Hosted PBX solutions provide you with the stability of a traditional telephone PBX system and the flexibility that only a next

More information

Harnessing the Cloud to Maximize Unified Communications Investment. One Source Networks White Paper

Harnessing the Cloud to Maximize Unified Communications Investment. One Source Networks White Paper Harnessing the Cloud to Maximize Unified Communications Investment One Source Networks White Paper Harnessing the Cloud to Maximize Unified Communications Investment As the world becomes hyper-connected

More information

The Business Value of SIP Trunking

The Business Value of SIP Trunking July 2013 US$39.00 S P E C I A L R E P O R T The Business Value of SIP Trunking By Khali Henderson Editor-in-Chief, Channel Partners COMMUNICATIONS Table of Contents Introduction... 3 What Is SIP Trunking?...

More information

Whitepaper WHY MOVE VOICE TO THE CLOUD

Whitepaper WHY MOVE VOICE TO THE CLOUD WHY MOVE VOICE TO THE CLOUD Why Move Voice to the Cloud 2 Table of Contents Introduction... 3 Lower Cost... 4 MINIMAL CAPITAL REQUIREMENTS... 4 COMMODITY EQUIPMENT... 4 HIGHER RESOURCE UTILIZATION... 4

More information

LEAVING LEGACY BEHIND: TRANSITIONING TO AN IP VOICE COMMUNICATIONS SOLUTION WHITE PAPER

LEAVING LEGACY BEHIND: TRANSITIONING TO AN IP VOICE COMMUNICATIONS SOLUTION WHITE PAPER LEAVING LEGACY BEHIND: TRANSITIONING TO AN IP VOICE COMMUNICATIONS SOLUTION WHITE PAPER Leaving Legacy Behind: Transitioning to an IP Voice Communications Solution Introduction Seeking to be more efficient

More information

VOXOX 5BENEFITS OF A. HOSTED VoIP SOLUTION FOR MULTI-OFFICE BUSINESSES. a VOXOX ebook. Communications to the Cloud:

VOXOX 5BENEFITS OF A. HOSTED VoIP SOLUTION FOR MULTI-OFFICE BUSINESSES. a VOXOX ebook. Communications to the Cloud: VOXOX 5BENEFITS OF A HOSTED VoIP SOLUTION FOR MULTI-OFFICE BUSINESSES a VOXOX ebook 0Taking 2013 VOXOX, Inc. Communications to the Cloud: CONTENTS 2 INTRODUCTION 3 TOP CHALLENGES 7 FINDING A SOLUTION 12

More information

Whitepaper WHY VOICE IN THE CLOUD

Whitepaper WHY VOICE IN THE CLOUD WHY VOICE IN THE CLOUD Why Voice in the Cloud 2 TABLE OF CONTENTS Introduction... 3 Lower Cost... 4 MINIMAL CAPITAL REQUIREMENTS... 4 COMMODITY EQUIPMENT... 4 HIGHER RESOURCE UTILIZATION... 4 PREDICTABLE

More information

DigiDial- VoIP SSMM Service Overview No Boundaries outside the box of traditional telephony P er ver OecioV

DigiDial- VoIP SSMM Service Overview     No Boundaries outside the box of traditional telephony      P er ver OecioV DigiDial-VoIP is a business-grade Voice over IP service that is hosted on DigiLink s IP network and provides a robust, low-cost enterprise voice solution, replacing costly PBX or Centrex service with the

More information

VoIP Deployment Options

VoIP Deployment Options AN ATLANTIC-IT.NET WHITEPAPER VoIP Deployment Options Whether cloud-based or on premises, IP-based voice platforms can deliver a wide range of significant business benefits. 2 VoIP Deployment Options EXECUTIVE

More information

Cloud Communications for the Enterprise. www.smoothstone.com

Cloud Communications for the Enterprise. www.smoothstone.com Cloud Communications for the Enterprise Agenda General Environment Overview Common Industry Trends Why The Cloud Approach Smoothstone Overview Platform/Technology Overview UCaaS Applications DRS Solutions

More information

Enabling Innovation - Unleashing Unified Communications: Best Practices and Case Studies. October 18-19, 2011

Enabling Innovation - Unleashing Unified Communications: Best Practices and Case Studies. October 18-19, 2011 Enabling Innovation - Unleashing Unified Communications: Best Practices and Case Studies Grant Bykowy, Director Voice & IP Communications Product Management & Marketing October 18-19, 2011 How can the

More information

GARTNER REPORT: SIP TRUNKING

GARTNER REPORT: SIP TRUNKING GARTNER REPORT: SIP TRUNKING SIP Trunking Slashes U.S. Telecom Expenses by Up to 50%. SUMMARY Network architects and procurement managers can leverage SIP trunking services to slash enterprise telecom

More information

SIP Trunking: Evolution and Position in the Market Today VoiceCon, November 2008

SIP Trunking: Evolution and Position in the Market Today VoiceCon, November 2008 SIP Trunking: Evolution and Position in the Market Today VoiceCon, November 2008 Alla Reznik Director of Marketing Global VoIP Services GLOBAL CAPABILITY. PERSONAL ACCOUNTABILITY. 2008 Verizon. All Rights

More information

Enhanced Enterprise SIP Communication Solutions

Enhanced Enterprise SIP Communication Solutions Enhanced Enterprise SIP Communication Solutions with Avaya Aura and Allstream SIP Trunking An Allstream White Paper 1 Table Of Contents Beyond VoIP 1 SIP Trunking delivers even more benefits 1 Choosing

More information

Implementation Guide. Simplify, Save, Scale VoIP: The Next Generation Phone Service. A single source for quality voice and data services.

Implementation Guide. Simplify, Save, Scale VoIP: The Next Generation Phone Service. A single source for quality voice and data services. Implementation Guide Simplify, Save, Scale VoIP: The Next Generation Phone Service A single source for quality voice and data services. > > > > > > > > > > All signs point to VoIP so letês get started.

More information

Convergence: The Foundation for Unified Communications

Convergence: The Foundation for Unified Communications Convergence: The Foundation for Unified Communications Authored by: Anthony Cimorelli, Senior Product Marketing Manager Onofrio Norm Schillaci, Principal Sales Engineer Michelle Soltesz, Director, Marketing

More information

Voice Trunking in an IP World: Charting a Practical Path for PRI and SIP. Michael Harris Kinetic Strategies

Voice Trunking in an IP World: Charting a Practical Path for PRI and SIP. Michael Harris Kinetic Strategies Voice Trunking in an IP World: Charting a Practical Path for PRI and SIP Michael Harris Kinetic Strategies 1 Voice Trunking in an IP World: Charting a Practical Path for PRI and SIP Information technology

More information

Take back control of your business communications.

Take back control of your business communications. Take back control of your business communications. JOIN THE XO EVOLUTION XOptions Flex the business communications bundle Break free from the oppression of multiple communications vendors. Business communications

More information

What SMBs Should Know About Deploying a Hosted PBX Phone Solution

What SMBs Should Know About Deploying a Hosted PBX Phone Solution What SMBs Should Know About Deploying a Hosted PBX Phone Solution 2 Executive Summary 3 Professional Phone Systems Are a Competitive Advantage 4 Bringing the Benefits of IP Telephony to SMBs 6 Is a Hosted

More information

BTSphone IP-PBX. What SME Should Know About Deploying a Hosted IP-PBX Phone Solution

BTSphone IP-PBX. What SME Should Know About Deploying a Hosted IP-PBX Phone Solution BTSphone IP-PBX What SME Should Know About Deploying a Hosted IP-PBX Phone Solution 1 Introduction 2 Professional Phone Systems Are a Competitive Advantage Bringing the Benefits of IP Telephony to SME

More information

MARKET BRIEF Plug and Play: Managed IP Telephony

MARKET BRIEF Plug and Play: Managed IP Telephony MARKET BRIEF Plug and Play: Managed IP Telephony Sponsored by: NEC William Stofega September 2006 IP TELEPHONY: BENEFITS AND CHALLENGES Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200

More information

Levelling the Playing Field

Levelling the Playing Field ROGERS WHITE PAPER 1 Rev. May 2011 page 2 2 TABLE OF CONTENTS Introduction 3 Small Business Telephony Options 4 Basic Phone Service 4 Traditional PBX and Key Systems 4 Digital Services Business Cable and

More information

Phone2talk IP-PBX. What SME Should Know About Deploying a Hosted IP-PBX Phone Solution

Phone2talk IP-PBX. What SME Should Know About Deploying a Hosted IP-PBX Phone Solution Phone2talk IP-PBX What SME Should Know About Deploying a Hosted IP-PBX Phone Solution 1 Introduction 2 Professional Phone Systems Are a Competitive Advantage Bringing the Benefits of IP Telephony to SME

More information

Hosted VoIP: Comparison & Value Proposition

Hosted VoIP: Comparison & Value Proposition Hosted VoIP: Comparison & Value Proposition Jive Communications, Inc. 866-768-5429 www.getjive.com 1 Introduction: Hosted Voice over IP (VoIP) Hosted Voice Over IP (VoIP) telephony is quickly becoming

More information

Small Business Phone System Solutions HOSTED PBX OVERVIEW

Small Business Phone System Solutions HOSTED PBX OVERVIEW Small Business Phone System Solutions HOSTED PBX OVERVIEW ABOUT VOXOX Voxox is an innovator in cloudbased unified communications a n d V o I P s o l u t i o n s f o r c o n s u m e r, b u s i n e s s a

More information

SIP Trunking: The New Normal in the Cloud Era

SIP Trunking: The New Normal in the Cloud Era SIP Trunking: The New Normal in the Cloud Era Executive Summary As IP and VoIP technologies continue to mature and the thirst for cloud services escalates, the SIP Trunking market is growing rapidly, driven

More information

Internet Telephony Terminology

Internet Telephony Terminology Internet Telephony Terminology Understanding the business phone system world can be a daunting task to a lay person who just wants a system that serves his or her business needs. The purpose of this paper

More information

OVERVIEW OPTUS OUTBOUND VOICE SOLUTIONS

OVERVIEW OPTUS OUTBOUND VOICE SOLUTIONS OVERVIEW OPTUS OUTBOUND VOICE SOLUTIONS ANSWER THE CALL TO KEEP COSTS DOWN CONTENTS YOUR VOICE SERVICES NEED TO KEEP UP WITH YOUR BUSINESS 01 EVOLVING AT A PACE THAT SUITS YOU 02 OUTBOUND VOICE SOLUTIONS

More information

A Quick Guide. Xpedeus ICE: Comparison & Value Proposition. Xpedeus, Incorporated - January 2014

A Quick Guide. Xpedeus ICE: Comparison & Value Proposition. Xpedeus, Incorporated - January 2014 A Quick Guide Xpedeus ICE: Comparison & Value Proposition Xpedeus, Incorporated - January 2014 Xpedeus, Inc. 510 Vonderburg Drive Brandon, Florida 33511 813.774.4800 Office 813.354.2454 Fax www.xpedeus.com

More information

The Benefits of Hosted VoIP Phone Service for a Distributed Workforce

The Benefits of Hosted VoIP Phone Service for a Distributed Workforce The Benefits of Hosted VoIP Phone Service for a Distributed Workforce Addressing the challenges of a decentralized telecommunications network The Benefits of Hosted VoIP Phone Service for a Distributed

More information

Business Services: Hosted PBX And Beyond

Business Services: Hosted PBX And Beyond Business White Paper Business Services: Hosted PBX And Beyond Table of contents 2 Executive Summary 3 Legacy Environments 5 Solving the Communications Puzzle 6 Hosted PBX 10 Pulling it all together 12

More information

Converged Voice Service Summary

Converged Voice Service Summary SERVICE DELIVERY OVERVIEW Zayo Enterprise Networks (ZEN) offers a managed converged voice and Internet solution for businesses owning and managing a premise-based KTS or PBX system. Voice and Internet

More information

WHY IP-PBX SYSTEMS ARE GOOD FOR BUSINESS

WHY IP-PBX SYSTEMS ARE GOOD FOR BUSINESS Position Paper AN INTRODUCTION TO NETWORK TELEPHONY WHY IP-PBX SYSTEMS ARE GOOD FOR BUSINESS www.techknowpartners.com Position Paper AN INTRODUCTION TO NETWORK TELEPHONY WHY IP-PBX SYSTEMS ARE GOOD FOR

More information

Analysis of the North American VoIP Access and SIP Trunking Services Market Cloud-style Offerings Accelerate Growth

Analysis of the North American VoIP Access and SIP Trunking Services Market Cloud-style Offerings Accelerate Growth Analysis of the North American VoIP Access and SIP Trunking Services Market Cloud-style Offerings Accelerate Growth NE15-64 September 2014 Contents Section Slide Number Executive Summary 4 Market Overview

More information

SIP Trunking. The line is virtual. The benefits are real. Savings, scalability, and service for any business

SIP Trunking. The line is virtual. The benefits are real. Savings, scalability, and service for any business SIP Trunking The line is virtual. The benefits are real. Savings, scalability, and service for any business What is SIP trunking? In the days before the internet, a trunk was the name for a dedicated line

More information

CHANNEL PARTNER DAY COMMUNICATION SERVICES

CHANNEL PARTNER DAY COMMUNICATION SERVICES CHANNEL PARTNER DAY COMMUNICATION SERVICES 1 August 2013 Communications Agenda - Introducing Communication Services - The 5C Strategy - What we do - VoIS Service Suite - Hosted IP PBX - Definition & Detail

More information

WHAT IS SIP TRUNKING?

WHAT IS SIP TRUNKING? WHITE PAPER SIP Trunking: How to Get It and Where You Can Expect to Save EXECUTIVE SUMMARY Voice over IP (or VoIP) telephony is rapidly capturing a major portion of the enterprise voice telephone business.

More information

How to Cut Expenses with your Next Phone System Upgrade

How to Cut Expenses with your Next Phone System Upgrade WHITEPAPER How to Cut Expenses with your Next Phone System Upgrade 877-277-3303 www.cio-now.com Overview Since The Great Recession of 2007, companies of all sizes have watched their budgets carefully,

More information

Integrated Voice. Service Guide. Save money and maximize bandwidth efficiency Version 201009

Integrated Voice. Service Guide. Save money and maximize bandwidth efficiency Version 201009 Integrated Voice Service Guide Save money and maximize bandwidth efficiency Version 201009 TABLE OF CONTENTS TABLE OF CONTENTS...2 PRODUCT OVERVIEW...3 WHAT IS INTEGRATED VOICE?...3 HOW IT WORKS...4 BASE

More information

Contents. Specialty Answering Service. All rights reserved.

Contents. Specialty Answering Service. All rights reserved. Contents 1 Introduction... 2 2 PBX... 3 3 IP PBX... 4 3.1 How It Works... 4 3.2 Functions of IP PBX... 5 3.3 Benefits of IP PBX... 5 4 Evolution of IP PBX... 6 4.1 Fuelling Factors... 6 4.1.1 Demands from

More information

Integrated Voice. Service Guide. www.megapath.com. Learn More: Call us at 877.634.2728. Save money and maximize bandwidth efficiency

Integrated Voice. Service Guide. www.megapath.com. Learn More: Call us at 877.634.2728. Save money and maximize bandwidth efficiency Service Guide Save money and maximize bandwidth efficiency Learn More: Call us at 877.634.2728. www.megapath.com Table of Contents Product overview... 3 What is integrated voice?... 3 How it works... 4

More information

How SIP for Enterprise Powers Unified Communications

How SIP for Enterprise Powers Unified Communications How SIP for Enterprise Powers Unified Communications Written by Steven Shepard, President, Shepard Communications Group, LLC xo.com How SIP for Enterprise Powers Unified Communications AUTHORED BY: Steve

More information

SIP as an Enabling Technology

SIP as an Enabling Technology SIP as an Enabling Technology Michael Taylor Chief Technology Officer 973.359.8516 MTaylor@spscom.com Jeffery Bryce Manager Sales Engineering 917.825.9700 Jeffery.Bryce@level3.com Agenda Acceptance of

More information

AT&T IP Flexible Reach Service

AT&T IP Flexible Reach Service I. Service Overview II. Service Components, standard and options I. Service Overview AT&T s Business Voice over IP ( AT&T BVoIP ) portfolio of services enable the transmission of voice telephone calls

More information

Key Drivers of Hosted Voip

Key Drivers of Hosted Voip Key Drivers of Hosted Voip CONTENTS Overview.... 3 Capital Cost savings:.... 4 Stress free implementation:... 4 Lower phone bills:... 4 Easily set up remote workers:... 5 No busy signals:... 5 Save on

More information

What is VoIP and How It Can Benefit Your Business? Introduction

What is VoIP and How It Can Benefit Your Business? Introduction What is VoIP and How It Can Benefit Your Business? Introduction Although individuals are increasingly using text messaging and social media for their communication, telephony remains an essential tool

More information

CrystalBlue Voice Service. Quality You Can Hear!

CrystalBlue Voice Service. Quality You Can Hear! CrystalBlue Voice Service Quality You Can Hear! Visit www.whalebacksystems.com and take a minute to fill out the savings calculator so you can find out how much money you will save by selecting CrystalBlue.

More information

CloudPBX. A Big Business Phone System without the Big Business Price. Are you ready to upgrade your communications services?

CloudPBX. A Big Business Phone System without the Big Business Price. Are you ready to upgrade your communications services? CloudPBX A Big Business Phone System without the Big Business Price Are you ready to upgrade your communications services? UPGRADE YOUR COMMUNICATIONS SERVICE Link s CloudPBX brings a big-business phone

More information

Five Hosted VoIP Features

Five Hosted VoIP Features Five Hosted VoIP Features WHITEPAPER: top five CONSIDERATIONS in choosing a hosted voip provider www.megapath.com Practical Guidance for Choosing a Hosted Voice Solution The combination of the mobile nature

More information

New Horizon Business VoIP Services

New Horizon Business VoIP Services New Horizon Business VoIP Services IP-based services are more than a view into the future. The power of VoIP is a bright reality of modern business. Let New Horizon chart your course. Voice over IP is

More information

IP PBX. SD Card Slot. FXO Ports. PBX WAN port. FXO Ports LED, RED means online

IP PBX. SD Card Slot. FXO Ports. PBX WAN port. FXO Ports LED, RED means online 1 IP PBX SD Card Slot FXO Ports PBX LAN port PBX WAN port FXO Ports LED, RED means online 2 Connect the IP PBX to Your LAN Internet PSTN Router Ethernet Switch FXO Ports 3 Access the PBX s WEB GUI The

More information

Hosted voice pricing begins with a flat monthly rate per line for service and features.

Hosted voice pricing begins with a flat monthly rate per line for service and features. TABLE OF CONTENTS OVERVIEW...3 LOWER START-UP COSTS...4 MAINTENANCE SAVINGS...4 LONG-DISTANCE SAVINGS...4 SCALABILITY AND FLEXIBILITY...4 MULTI-SITE COORDINATION...5 TRAVELING AND REMOTE WORKERS...5 BUSINESS

More information

Your Voice is Critical. OpenScape Enterprise voice solutions gives power to voice

Your Voice is Critical. OpenScape Enterprise voice solutions gives power to voice Your Voice is Critical OpenScape Enterprise voice solutions gives power to voice High quality reliable voice is business critical Conversations involve real-time engagement across multiple communication

More information

8 REASONS MORE COMPANIES ARE MOVING THEIR BUSINESS PHONES TO THE CLOUD

8 REASONS MORE COMPANIES ARE MOVING THEIR BUSINESS PHONES TO THE CLOUD 8 REASONS MORE COMPANIES ARE MOVING THEIR BUSINESS PHONES TO THE CLOUD The sport of business is a competitive one and, increasingly, companies are using cloud-hosted business tools as an advantage to communicate

More information

Figure 1. Traditional PBX system based on TDM (Time Division Multiplexing).

Figure 1. Traditional PBX system based on TDM (Time Division Multiplexing). Introduction to IP Telephony In today s competitive marketplace, small businesses need a network infrastructure that will not only save their business money, but also enable them to be more efficient and

More information

Business VoiceEdge. Focus on your business, not your business communications

Business VoiceEdge. Focus on your business, not your business communications Business VoiceEdge Focus on your business, not your business communications Business VoiceEdge Simple yet powerful voice and data communication service for businesses Fully managed alternative to onsite

More information

An Oracle White Paper February 2014. Centralized vs. Distributed SIP Trunking: Making an Informed Decision

An Oracle White Paper February 2014. Centralized vs. Distributed SIP Trunking: Making an Informed Decision An Oracle White Paper February 2014 Centralized vs. Distributed SIP Trunking: Making an Informed Decision Executive Overview Businesses across the globe are migrating from TDM access services to SIP trunks

More information

Telephony Telephony more than just a phone system.

Telephony Telephony more than just a phone system. Telephony Telephony more than just a phone system. Telephony En Pointe ECS provides an end-to-end telephony solution based around the latest bleeding edge technology from Cisco Systems the Cisco Hosted

More information

FAQ - Features Question Question Question Question Question Question

FAQ - Features Question Question Question Question Question Question FAQ - Features Question: What feature does Virtual Number Service replace? Answer: Virtual Number Service replaces Remote Call Forwarding. Question: What is call screening? Answer: Call screening is the

More information

FAQ - Device Question Can I forward calls to my mobile device? Question Can I have my greetings professionally recorded? www.coxprovoice.

FAQ - Device Question Can I forward calls to my mobile device? Question Can I have my greetings professionally recorded? www.coxprovoice. FAQ - Device Question: Can I forward calls to my mobile device? Yes, the VoiceManager IP Centrex service allows you to forward calls to your mobile device or any other phone number. Question: Can I have

More information

NetCarrier Products & Services Guide

NetCarrier Products & Services Guide 2014 NetCarrier. All rights reserved. 2 NetCarrier Overview... 3 ncloud Product Suite ncloud PBX... 4 SIP Trunks... 5 ncloud Ethernet... 6 ncloud Ethernet Plus... 6 ncloud Ethernet Private Line... 6 ncloud

More information

Network Connection Considerations for Microsoft Response Point 1.0 Service Pack 2

Network Connection Considerations for Microsoft Response Point 1.0 Service Pack 2 Network Connection Considerations for Microsoft Response Point 1.0 Service Pack 2 Updated: February 2009 Microsoft Response Point is a small-business phone solution that is designed to be easy to use and

More information

Enterprise Phone Systems. The Complete Buyer s Guide

Enterprise Phone Systems. The Complete Buyer s Guide Enterprise Phone Systems The Complete Buyer s Guide SMB Technologies: Enterprise Phone Systems Executive Summary Even with the rise of new communication forms, telephony systems are still an essential

More information

SIP Trunking. October 7, 2011

SIP Trunking. October 7, 2011 SIP Trunking October 7, 2011 VoIP Evolution H.323 11/1996 MGCP 10/1999 H.248 06/2000 SIP 06/2002 IMS Rel. 7 12/2007 1998 1999 2000 2001 2002 2004 2008 SIP Trunk & Bidirectional Peering 8/2009 Migrating

More information

LIGHTPATH HOSTED VOICE HELP REDUCE COSTS, INCREASE PRODUCTIVITY AND STREAMLINE COMMUNICATIONS

LIGHTPATH HOSTED VOICE HELP REDUCE COSTS, INCREASE PRODUCTIVITY AND STREAMLINE COMMUNICATIONS Contents Abstract... 3 Research overview...... 4 IP voice vs. traditional telephony...... 4 Benefits of hosted voice... 4 Increasing employee productivity.... 5 High Availability... 5 Network reliability...

More information

Five Hosted VoIP Features

Five Hosted VoIP Features Five Hosted VoIP Features WHITEPAPER: three COST-SAVING voice technology innovations for the enterprise www.megapath.com summary Voice technologies are advancing and converging to meet enterprise demands

More information

Connecting to Compete: The Case for Upgrading Your Network

Connecting to Compete: The Case for Upgrading Your Network + CONNECTIVITY WHITE PAPER Connecting to Compete: The Case for Upgrading Your Network Introduction As companies face escalating network traffic growth from not only Internet use but also business applications,

More information

Inside the Business VoIP Revolution. The Rise of Cloud-based Phone Systems Over Traditional Service

Inside the Business VoIP Revolution. The Rise of Cloud-based Phone Systems Over Traditional Service Inside the Business VoIP Revolution The Rise of Cloud-based Phone Systems Over Traditional Service INTRODUCTION The business phone solution marketplace has reached a tipping point where companies seeking

More information

UNS White Paper - What is hosted voice?

UNS White Paper - What is hosted voice? UNS White Paper - What is hosted voice? Learn more about how a Business hosted voice solution could benefit you Hosted Telephony is one of the most powerful ways to make your business more agile and save

More information

Which. Hosted vs On-Premises UC: is right for your. business?

Which. Hosted vs On-Premises UC: is right for your. business? Which Hosted vs On-Premises UC: is right for your business? Hosted vs On-Premises UC: Which is right for your business? When considering your next phone system, there are lots of choices available today.

More information

SIP Trunking with Microsoft Office Communication Server 2007 R2

SIP Trunking with Microsoft Office Communication Server 2007 R2 SIP Trunking with Microsoft Office Communication Server 2007 R2 A Dell Technical White Paper By Farrukh Noman Dell Product Group - Enterprise THIS WHITE PAPER IS FOR INFORMATIONAL PURPOSES ONLY, AND MAY

More information

8x8 Virtual Office Enterprise

8x8 Virtual Office Enterprise BROCHURE Advanced Features and Functionality offers an extensive array of advanced features and functionality, including: Unlimited Concurrent Calling Multiple Auto-Attendants Simple Administration Options

More information

Gateways and Their Roles

Gateways and Their Roles Gateways and Their Roles Understanding Gateways This topic describes the role of voice gateways and their application when connecting VoIP to traditional PSTN and telephony equipment. Analog vs. Digital

More information

Choosing the Right Business VoIP Option for Small Businesses

Choosing the Right Business VoIP Option for Small Businesses Choosing the Right Business VoIP Option for Small Businesses Copyright 2015 AireSpring Introduction A small business has many priorities; things such as finding new customers, recruiting and retaining

More information

VoIP Logic Platform Feature SIP Trunking

VoIP Logic Platform Feature SIP Trunking VoIP Logic Platform Feature SIP Trunking VoIP Logic Platform: Feature SIP Trunking Feature SIP Trunking is the most versatile and effective of the SIP Trunking platform options for VoIP Logic s Service

More information

Introducing Cisco Unified Communications Express

Introducing Cisco Unified Communications Express CHAPTER 1 Introducing Cisco Unified Communications Express Cisco Unified Communications Express is an award-winning communications solution that is provided with the Cisco Integrated Services Router portfolio.

More information

business phone systems

business phone systems SDN Communications business phone systems Combine and streamline your communication tools www.sdncommunications.com avaya phone systems improve business agility - reduce costs - increase productivity If

More information

[VIRTUAL PBX OVERVIEW]

[VIRTUAL PBX OVERVIEW] Powered by: [VIRTUAL PBX OVERVIEW] The following document contains program details for 3NG s Hosted IP PBX Solution. Please contact your Account Manager for a System Demo Introduction 3NG Networks owns

More information

VOIP THE ULTIMATE GUIDE VERSION 1.0. 9/23/2014 onevoiceinc.com

VOIP THE ULTIMATE GUIDE VERSION 1.0. 9/23/2014 onevoiceinc.com VOIP THE ULTIMATE GUIDE VERSION 1.0 9/23/2014 onevoiceinc.com WHAT S IN THIS GUIDE? WHAT IS VOIP REQUIREMENTS OF A VOIP SYSTEM IMPLEMENTING A VOIP SYSTEM METHODS OF VOIP BENEFITS OF VOIP PROBLEMS OF VOIP

More information

White Paper. 7 Business Benefits of Moving From an On-Premise PBX to a Cloud Phone System

White Paper. 7 Business Benefits of Moving From an On-Premise PBX to a Cloud Phone System White Paper 7 Business Benefits of Moving From an On-Premise PBX to a Cloud Phone System 7 Business Benefits of Moving From an On-Premise PBX to a Cloud Phone System Tipping Points: Factors typically driving

More information

North American VoIP Access and SIP Trunking Services Markets

North American VoIP Access and SIP Trunking Services Markets North American VoIP Access and SIP Trunking Services Markets UC Adoption and Increasing Customer Awareness Drive Demand for SIP Trunking Services September 2011 Table of Contents Executive Summary - Executive

More information

North American VoIP Access and SIP Trunking Services Market New Offerings and Features Attract Mainstream Customers

North American VoIP Access and SIP Trunking Services Market New Offerings and Features Attract Mainstream Customers North American VoIP Access and SIP Trunking Services Market New Offerings and Features Attract Mainstream Customers December 2013 Contents Section Slide Number Executive Summary 5 Market Overview 10 Total

More information

Software Advice BuyerView: Business VoIP Report 2015 Insight into today s software buyer

Software Advice BuyerView: Business VoIP Report 2015 Insight into today s software buyer Software Advice BuyerView: Business VoIP Report 2015 Insight into today s software buyer Abstract From August 2014 to March 2015, we talked to hundreds of small businesses (companies with annual revenues

More information

SIP Trunking DEEP DIVE: The Service Provider

SIP Trunking DEEP DIVE: The Service Provider SIP Trunking DEEP DIVE: The Service Provider Larry Keefer, AT&T Consulting UC Practice Director August 12, 2014 2014 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T

More information

Datamation. PRI Handoff Considerations when Moving to SIP Trunking. Executive Brief. In This Paper. Sponsored by

Datamation. PRI Handoff Considerations when Moving to SIP Trunking. Executive Brief. In This Paper. Sponsored by Sponsored by PRI Handoff Considerations when Moving to SIP Trunking In This Paper PRI handoff is needed to realize the benefits of using VoIP and SIP Sites with TDM PBXs need special PRI handoff consideration

More information

Plans Comparison. 855.900.KUMO (5866) sales@joinkumo.com. sales@joinkumo.com www.joinkumo.com 855.900.KUMO

Plans Comparison. 855.900.KUMO (5866) sales@joinkumo.com. sales@joinkumo.com www.joinkumo.com 855.900.KUMO Plans Comparison 855.900.KUMO (5866) sales@joinkumo.com Page 1 of 5 Elevate your business with scalable solutions and accessible services in the cloud. ON-DEMAND FLEXIBILITY Fully On-Demand Cloud Services

More information

Voice Over Internet Protocol (VOIP)

Voice Over Internet Protocol (VOIP) Voice Over Internet Protocol (VOIP) Helping with your telecoms management Voice over Internet Protocol (VoIP) What is VoIP? VoIP is the ability to transmit voice over the Internet VoIP was adopted by the

More information

The All-In-One Solution for Your Business Needs. Avaya IP Office Family Overview. Converged Voice and Data Networks. Customer Relationship Management

The All-In-One Solution for Your Business Needs. Avaya IP Office Family Overview. Converged Voice and Data Networks. Customer Relationship Management Avaya IP Office Family Overview The All-In-One Solution for Your Business Needs Converged Voice and Data Networks Customer Relationship Management Unified Communication All supported by Avaya Labs and

More information

The SIP Trunk Advantage: Charting a Practical Path for IP PBX Connectivity

The SIP Trunk Advantage: Charting a Practical Path for IP PBX Connectivity INTERNET VOICE TELEVISION NETWORK SERVICES CLOUD SERVICES The SIP Trunk Advantage: Charting a Practical Path for IP PBX Connectivity Michael Harris Kinetic Strategies The SIP Trunk Advantage Charting a

More information

RingCentral Office. Learn what a cloud-based phone system can do for your business.

RingCentral Office. Learn what a cloud-based phone system can do for your business. RingCentral Office Learn what a cloud-based phone system can do for your business. RingCentral Office Learn what a cloud-based phone system can do for your business. Cloud-based Business Phone Systems

More information