History New student quick start guide Studying History at Royal Holloway Nam, qui cumquate con proriberor serchit 2014-15 undesti nis aut modigni minus, ut audi onsequas intus ea vollupta dipsant eaque optatiorit rerepudis doluptat dolorate Including getting online using email using the Library finding part-time work and getting help
Getting started Your username and password Your College username and password were emailed to you in August you ve probably already used them to enrol using CampusConnect. You ll need them to access most College services. You can enrol at portal.rhul.ac.uk if you haven t done so already. You can change your password at any time by visiting passwordmanager.rhul.ac.uk. If you can t remember your login details, contact us. CampusNet CampusNet is our campus Wi-Fi network. With CampusNet you can do everything you would on the internet at home and 1. Access course materials including our Virtual Learning Environment at moodle.rhul.ac.uk and digital library resources 2. Save work to your personal network drive, accessible anywhere 3. Send files to print to MFDs (Multi-Function Devices our combined printer/ scanners) across campus royalholloway.ac.uk/printing Getting connected 1. Connect to the CampusNet wireless network and open a web browser 2. Your browser will automatically redirect to a registration page 3. Enter your College username and password when prompted. You will only need to do this once per device or if are offline for several weeks Have a games console? Register it online first to use the network: royalholloway.ac.uk/console Email Access your life-long email account by visiting mail.live.rhul.ac.uk and logging in with your username followed by @live.rhul.ac.uk (e.g. abcd123@live.rhul.ac.uk) and password. This is the primary way the College and your department will contact you, so be sure to check your email regularly. 2
Get help in person Laptop & Mobile Device Support Get help with any IT service or resolving problems with your device in Bedford Library room 2-01 during term-time: Monday to Friday 12 noon 4pm (10am 4pm during first two weeks Autumn) Monday to Thursday 5pm 9pm Saturday and Sunday 12 noon 5pm Technical problems? royalholloway.ac.uk/it ITserviceDesk@royalholloway.ac.uk 01784 41 4321 (9am 5pm weekdays) Want to hone your IT skills? IT skills can help you in your studies and beyond. We offer a whole range of free training in IT that s easy and flexible - you can take a hour-long session with a tutor, or pick up a self-study pack to look at in your own time. To find out more, check out royalholloway.ac.uk/it/training Want to use our network services off-campus? You can connect to Royal Holloway network services while off-campus using our CampusAnywhere service. If you re on a computer, visit royalholloway.ac.uk/ vpn to find out how. If you ve got a mobile device or tablet, it s royalholloway. ac.uk/webdav Did you know? There are 16 openaccess PC Labs across campus with printer/ scanners royalholloway.ac.uk/it You can get a free copy of Kaspersky Internet Security Suite on us plus we offer discounts on software including Microsoft Office and Endnote royalholloway.ac.uk/ software You can find an available computer anywhere on campus using our PC Finder service royalholloway.ac.uk/ pcfinder 3
Where can I find the books I need for my course? Languages, Literatures, Cinema, Theatre, Fine Arts, Music, the Archives service and special collections are part of the Founder s Library. Management, Economics, Science, Social Sciences and History are part of the Bedford Library. You can also find information specific to your course at libguides.rhul.ac.uk. Library opening hours Bedford Monday to Friday 24hrs, closes 9pm Friday (Helpdesk 9am 7pm) Saturday 8.30am to 9pm (Helpdesk 11am 7pm) Sunday 8.30am then open 24hrs (Helpdesk 11am 7pm) Founder s Monday to Thursday 8am 1am (Helpdesk 9am to 7pm) Friday 8am to 9pm (Helpdesk 9am to 7pm) Saturday - Sunday 8.30am to 9pm (Helpdesk 11am to 7pm) How do I borrow books? Your College card acts as your library card and is registered automatically. All you need to do is take the books you would like to borrow to the Self Service machines in the library and follow the instructions. Undergraduate students can borrow up to 15 books at once (including three term loans). How do I find resources? Visit royalholloway.ac.uk/library at home or on campus and use LibrarySearch to help you discover all the resources available. There are a number of video tutorials that will help you to get the most from the Library and its resources, from the basics of locating a book to searching individual databases. Alternatively, the Library provides a number of free one-hour Library and research skills courses which you can sign up to. If you can t attend in person, you can download the course handbooks online. Find out more: facebook.com/rhul.library @RHUL_Library royalholloway.ac.uk/library 4
Campus life Collect your College card You ve probably already started Enrolment with Royal Holloway using Campus Connect. If so, great once you ve finished Enrolment you can pick up your College card. You can finish Enrolment and collect your College card in the Windsor building any day during Welcome Week between 10am and 6pm. You don t have to pick it up straight away. Student Student No. 000000000 Sample Sample Name: Sample Level: UNDERGRADUATE Expires: 16-SEP-00 000000000 Your College card is your access card that lets you into College buildings your Library card your printer card that lets you print from College printers your Students Union membership card your Campus Account card: the quick and easy way to pay for things on campus flip to the Money section of this guide for more information. Find out what s on around campus There s always exciting things to do on and around campus. You can find them by Visiting our student intranet, ecampus royalholloway.ac.uk/ecampus Following Royal Holloway Campus Life on Facebook and Twitter Visiting the Students Union website at su.rhul.ac.uk Downloading our mobile app, Royal Holloway CampusMe Watching out for our termly events guides Visiting our Student Life team in International Building IN008 5
Getting in touch with the Careers Service Opening times We re open from Monday to Friday, 10am to 5pm, all year round (though we close for one hour between 12.30 and 1.30pm during vacations). Finding us The Careers Service is based in the Horton Building on campus (marked on the map below). Horton Building Getting in touch Feel free to email us at careers@royalholloway.ac.uk or call us on 01784 443 073. You can also contact us via our Facebook page facebook.com/rhulcareers or on Twitter @rhulcareers If you d like to book an appointment with a Careers Consultant or have a specific enquiry, call 01784 443 073. 6
Looking for a job to fit around your studies? Part-time Jobs Fair Wednesday 1 October, 11.30am to 2.30pm at the Students Union If you want to earn some extra money while you study, or get some great work experience, our Part-Time Jobs Fair is the best place to start your search for a job to combine with your studies. Meet local employers,, from tutor services to theme park and hotels to home care services Over 700 job opportunities on-campus, in the local area and London Come and meet our Careers Consultants and get job hunting advice On-the-day interview slots with Thorpe Park - bring your CV and head to the Thorpe Park stand and maybe get a job on the spot! Find out about how to get started in freelance work Learn about volunteering opportunities with Community Action to develop your sk ills while helping others About the Careers Service We re the Royal Holloway Careers Service. We offer a range of services to students, from workshops to one on one consultations. We can help you if you want to: Look for part-time or vacation work Explore your career ideas and options Find out about specific jobs and sectors Develop and improve your skills that employers look for Find graduate jobs, internships or postgraduate study Work on your applications and interview technique To find out more about us, visit royalholloway.ac.uk/careers or get in touch using one of the methods opposite. 7
Money matters Our student finance team can help you with Your student loan Funding your studies Budgeting Managing debt Banking Working while you study Contact us If you have any worries about money email us at financialadvice@royalholloway. ac.uk, or call 01784 414633. We re here to help. Travel Awards and College Prizes Every year we make funding available for students to travel, research or perform further study in certain fields, or to help with professional or academic development. Awards are competitive, and applications open later this term. Find out more at royalholloway.ac.uk/ecampus/finance/ travelawardscollegeprizes.aspx 8
Paying for things on campus Your College Card is home to your Campus Account a quick and easy way to pay for things on campus. It s the easiest saving you ll make as a student, simply top up your card and start saving. You ll automatically save paying 20% (VAT) on most food and hot drinks in College-run catering outlets when you use your Campus Account. If you re living in Founder s, Reid or Kingswood you ll receive an even bigger 50% discount on food and drink in Founder s and KW s dining halls. To get started with your Campus Account, all you need to do is top up your card. You can do this at one of our automatic topup machines around campus or set up online management of your account. To set up your online account 1. Go to upay.co.uk/createaccount.aspx 2. Enter Client ID: 76 3. Your user ID is the last six digits of your student ID number and follow instructions on screen. Once you ve topped up your card, just present it when you re asked to pay. Banking We ve got our own branch of Santander right here on campus, which offers a full range of banking services, including student current accounts, savings accounts and so on. The Santander branch on campus also has a ATM machine, which offers free withdrawals if you have a UK bank account. NatWest, Barclays and HSBC have branches in Egham, while Lloyds has a branch in Staines-upon- Thames. Egham and Staines also host branches of most major building societies (such as Nationwide). 9
Get help Contact the Support & Advisory Services team Email us: welfare@royalholloway.ac.uk Telephone: 01784 443394 Web: royalholloway.ac.uk/ecampus/welfare Facebook: facebook.com/rhulhealthandwellbeing Twitter: twitter.com/rhulsuppadv What to do in an emergency If you need urgent assistance, call Security on 01784 443063 or the emergency services on 999. It s a good idea to save these numbers on your phone in case you need them quickly. Our Security team operates 24 hours a day, every day, and can mobilise emergency support at all times. royalholloway.ac.uk/ecampus/welfare/emergencies.aspx Health For most medical problems you can call our Health Centre on 01784 443131. The Health Centre has an out-of-hours service, and will see you at very short notice in an emergency. If you have a medical emergency that may be life-threatening, call 999 immediately. If you need urgent medical advice (but it s not life-threatening) call the NHS advice line on 111. Counselling The Counselling team aims to reserve an appointment each day for students in immediate distress. royalholloway.ac.uk/ecampus/welfare/counselling Our Counselling service is also affiliated with London Nightline, who can provide out-of-hours support. nightline.org.uk 10
Help and support Royal Holloway is a friendly and caring community. Coming to university isn t always a smooth transition, and our Welfare team is here to help whether it s providing a listening ear or more pro-active support. We re always happy to listen. We can help you with Your wellbeing Counselling Studying and living with disabilities Studying with dyslexia Financial problems Life as an international student Your health Your faith Problems at home Meet us UniSmart: The live survival guide to university Wednesday 24 September, 5pm Windsor Auditorium Come and meet us and watch our presentation about university life how to study effectively, keep yourself safe and healthy, make friends and enjoy the culture and diversity of university life. Once you re settled in, make sure you register with our Health Centre so you can be seen quickly if you get ill. 11
Royal Holloway, University of London Egham, Surrey, TW20 0EX T: 01784 434455 royalholloway.ac.uk