Classic Account. With you when you want a good all rounder.

Transcription

1 Classic Account With you when you want a good all rounder.

2 You ll find everything you need to know about your new Classic Account in the following pages. Welcome 1 Your Bank of Scotland debit card 2 Choose how you want to bank 3 Mobile Banking 4 Moving your money and making payments 6 Using an overdraft 7 Travelling with your debit card 9 Travel money 10 Save the Change 12 Switching your account to Bank of Scotland 13 With you every step of the way 14 Important information about your benefits 16

3 Get off to the best possible start. Welcome. And thank you for opening your Bank of Scotland Classic Account. Before we take you through how to use your account, there are two quick things you might want to do: 1. Set up Internet, Telephone and Mobile Banking. Follow the simple steps from page 5 onwards. 2. Talk to us about switching your salary and regular payments to your new account, if you haven t already. You ll find out more on page 13. It s as simple as that. What you ll receive next. You should already have your sort code and account number, and we ll send you everything else you need in the coming days. If you are new to Bank of Scotland, your new debit card and PIN will also arrive within seven working days. For your security, we send them separately. If you ve ordered a new debit card or cheque book, they ll arrive within 10 days. If there s anything you re missing after 10 days of opening your Classic Account, please let us know. 1

4 Your Bank of Scotland Visa debit card. Quick, convenient and easy to use, your Bank of Scotland Visa debit card can be used in shops, online, over the phone and to withdraw up to 500 a day from ATMs worldwide. There s no charge to withdraw cash from any of our wide network of UK Cashpoint machines (a charge may apply at other ATMs). You can even use your Visa debit card abroad wherever you see the Visa sign. Please see your Banking Charges Guide or visit bankofscotland.co.uk for more details of the fees or charges that apply to overseas or foreign currency transactions. Call or for general queries if you need a new PIN if you re going abroad. Help us to help you. If we spot any fraudulent transactions on your account, we ll call to let you know. So make sure we have your up-to-date contact details by calling us on or speaking to a member of staff in any of our branches. 2

5 Choose how you want to bank. Online or on the phone, it s easy to manage your money around the clock. Telephone Banking. Get your balance, check recent transactions, book an appointment at your branch, order cheque books, make payments, open new accounts and so much more. With our Telephone Banking service* we offer an automated service, ideal for simple transactions. You can also speak to an adviser any time you like. To get the most from our Telephone Banking service you ll need a Security Number, when you call ask an adviser to send you one in the post. Sign up to Internet Banking. View statements, check your balance, view Direct Debits and set up standing orders, make transfers and payments all with a click of your mouse. At the Cashpoint. You can: Check your balance, change your PIN, or withdraw cash. Top up your pay-as-you-go mobile phone. Pay your bills. Simply set up a list of companies you want to pay in advance. Pay in cash and cheques at many of our machines. For Telephone Banking Call You ll need your account details and sort code to hand and then ask an adviser to send your six-digit code in the post. To register for Internet Banking Visit bankofscotland.co.uk/register * Not all Telephone Banking services are available 24 hours a day, seven days a week. Please speak to an adviser for more information. The Tesco mobile network is not available at our Cashpoint machines in ASDA and Waitrose stores. Please note, topping up your mobile will reduce your daily cash withdrawal limit. 3

6 Mobile Banking. Our Mobile Banking service helps you keep track of your UK personal Bank of Scotland current accounts, savings and credit card accounts. You can view your balance, transfer money between accounts, make payments and set up new ones. You can also view your current Mortgage Balance* when you re on the move. If you re already registered for Internet Banking, you can start using the app straight away with your existing username and password. You can download the app to your smartphone from major app stores. Or log in through your mobile browser at mobile.bankofscotland.co.uk If you haven t yet signed up for Internet Banking, you can register at bankofscotland.co.uk/register or via the Mobile Banking app. Alternatively, you can speak to a member of staff in branch and they ll give you your log in details straight away. Services may be affected by phone signal and functionality. We don t charge for Mobile Banking, but your mobile operator may charge for some services, so please check with them. Terms and conditions apply. The Mobile Banking app s Branch and ATM finder is available to all. Other Mobile Banking services are only available to our UK personal customers and registration is required. Terms and conditions apply. Sign up for our helpful Text Alerts. To help you manage your current account on the move you can easily set up some of the following Text Alerts. Limit Alerts. We can send you a text to let you know when you re near or over your account limit, so you can pay in enough money as soon as possible to cover all your payments. This can help you to avoid Unplanned Overdraft fees. The money needs to be cleared funds, so you can pay in cash or transfer money from another personal account you have with us using Internet, Mobile or Telephone Banking. *The balance shown is not a final settlement figure. 4

7 High and Low Balance Alerts. With High and Low Balance Alerts you can keep track of how much money is in your account. The alert will be sent out when your account reaches a high or low amount previously specified by you. When there s extra money in your current account we ll send you a High Balance Alert so you can move money into your savings account. We can also send a Low Balance Alert so you can make sure you have enough money in your account to cover your outgoings. Overseas Transaction Alerts. For added security when your Visa debit card is used abroad, we ll text to tell you whether it was a purchase or withdrawal from a cash machine. This should make it easier for you to spot any fraudulent transactions on your account and give you time to tell us about them. Weekly Balance Alerts. Simply choose the working day and time you d like us to send you a weekly text with your balance and last six transactions and we ll set it up for you straight away. You can register for Text Alerts log in to your Internet Banking or call or visit us in branch. Text Alerts (other than Weekly Balance and Overseas Transactions Alerts) are sent before 10am UK time Monday Friday (excluding Bank Holidays). Terms and conditions apply. 5

8 Helping you move your money. It s easy to manage and move your money with our range of simple services. Making quick, secure deposits. As you d expect, you can pay in cash and cheques at any Bank of Scotland branch either over the counter or by using our depositpoint service. Sending money abroad? Let us help. Our International Payment Services help you send money abroad quickly, easily and securely. To find out more about these services, including any charges that apply, go to bankofscotland.co.uk, visit any branch or call us on Our lines are open daily, 24 hours a day, seven days a week. All deposits over the counter will be processed straight away. All deposits made in a depositpoint before 5.00pm will be processed the same working day. Any deposits using our depositpoint made after 5.00pm or at weekends will be processed the next working day. All cash will be immediately available when processed and cheques will follow normal clearance timelines. Please remember, weekends and Bank Holidays are not counted as working days. 6

9 When you need that bit extra. Now you re a Classic Account holder, you can apply to borrow money with an overdraft. Planned Overdrafts. We support our Classic Account holders with a 25 interest and fee-free Planned Overdraft, subject to application and approval. This gives you financial flexibility, without the worry of overdraft fees or interest. We may be able to extend your existing Planned Overdraft limit (subject to application and approval) although you ll pay a Monthly Overdraft Usage Fee and interest on any Planned Overdraft amount borrowed over 25. If you go into an Unplanned Overdraft we provide a 10 buffer, which means there ll be no additional overdraft fees or interest to pay if you remain within this buffer. If you go overdrawn unexpectedly, we could agree to cover your payments with an Unplanned Overdraft, but there are charges for this. Please see our Banking Charges guide for further details. All overdrafts are subject to a review of your circumstances and are repayable in full on demand. Representative Example. If you use a planned overdraft limit of 1,200 on our Classic Account the overdraft interest rate we will charge on the first 25 will be 0% EAR variable and a monthly overdraft usage fee will not apply. The overdraft interest rate on the next 1,175 will be 19.94% EAR variable and a monthly overdraft usage fee of 6 will apply. To arrange a Planned Overdraft, call us on , log on to Internet Banking at bankofscotland.co.uk or visit any Bank of Scotland branch. Protect yourself from Unplanned Overdraft fees. For extra protection, you can choose to add our Control service to your Classic Account for 10 a month. Control automatically stops almost all payments like debit card payments in a shop or online, Direct Debit payments and standing orders that could tip you over your account s limit. For more information on Control ask in branch or request a copy of the Control brochure. Contact us. To find out more, visit bankofscotland.co.uk/control EAR is the equivalent annual rate. This is the actual annual interest rate of an overdraft. It doesn t take into account fees and charges. 7

10 Set up your Direct Debits. When it comes to convenience nothing beats a Direct Debit: a payment straight from your account to a company or service. It s particularly useful for paying regular bills like your utilities, where the amount you pay may change. If you ever need to cancel or change a Direct Debit, simply let the company and us know. If you think there has been an incorrect payment, tell us immediately and we ll arrange a full and immediate refund. Just make sure you tell the company or business involved that you ve done this. And your standing orders. Another easy way to pay is with a standing order: a fixed, regular payment from your account. Again, we can help set these up for you and if you ever need to change or cancel a standing order, just let us know. To find out more about setting up direct debits and standing orders call us on , go to bankofscotland.co.uk or speak to a member of staff. We ll be happy to help. If you re registered for Internet Banking, you can view your direct debits and amend your standing orders online. Payment of Standing orders/ Direct Debits/cheques/future dated payments. We make payments from your account shortly after midnight at the start of the due date. If your payment date falls on a nonworking day, then we will try to collect your payment the next working day. If you don t have enough funds in your account at this point to make a payment, we will try to make a payment again after 3.30pm the same day. This gives you the chance to put extra funds into your account so that we can make the payment. The money needs to be available to use straight away, so you could transfer money from another personal account you have with us via Internet, Mobile or Telephone Banking or pay in cash over the counter in branch. If you do not have enough funds at the beginning of a day to make a payment: You have until 3.30pm to pay money into your account to make the payment that day. If a payment takes you into any type of overdraft, you have until 3.30pm to pay money into your account to avoid overdraft fees and charges. Standing orders and future dated payments. If you don t have enough funds in your account to pay a standing order after 3.30pm on the day the payment is due, we will continue to make the payment each working day for up to 26 days in total. If we can t make the payment by the second day after it was due, then we may charge a returned item fee of 10. We will, however, only charge one for each item that isn t paid, even if we continue to try to make the payment over the 26 days. If we charge a returned item fee then we will write to let you know about the failed payment. 8

11 Travelling with your Bank of Scotland Visa debit card. Pack your Bank of Scotland Visa debit card plus some travel money and you ll be all set for holiday spending wherever you go. It s convenient. Use your Visa debit card to pay in hotels, bars, restaurants and shops when you re abroad. In fact, Visa is accepted in over 27 million outlets and at 1 million ATMs worldwide and you ll always be sure of a competitive exchange rate. Fees apply. Please refer to the Banking Charges Guide for more information. And secure. Your Visa debit card is a simple alternative to carrying large amounts of cash. It s just as safe to use abroad as it is at home as we actively monitor your account when you re out of the country. If we see anything suspicious, we may call your mobile to let you know, so make sure we have a number to reach you on. We can even text you when your card is used abroad. Just register for free Overseas Transaction Alerts by calling or through Internet Banking. While we don t charge for text alerts, your mobile operator may charge if you re abroad, please check with them. Get in touch before you travel abroad. Let us know where you re heading before you leave so we ll know to expect overseas transactions on your account. Pop into your local branch with your debit card or call us on If you need to call us from abroad, by mobile or prefer not to use our 0845 number, you can also call us on

12 Travel money. Order your commission-free travel money. To go alongside your debit card you might like to take foreign currency or Travellers Cheques away with you when you go abroad. All your foreign currency banknotes and American Express Travellers Cheques are commission-free from us if you collect them in branch. How to order. Online banking if you ve registered, sign in to bankofscotland.co.uk It s the simple way to order and pay direct from your account. Phone (lines open Monday to Friday 8am 10pm, Saturday and Sunday 10am 8pm). Call in to your local branch. Order your foreign currency or Travellers Cheques by 3pm Monday to Friday (excluding Bank Holidays) and we ll deliver them to any of our many branches for you to collect after 1pm the next working day, free of charge. For further details on all our travel money services including our home delivery timescales and fees please visit bankofscotland.co.uk/travel Our branches will also buy back any foreign notes or American Express Travellers Cheques you have left over all commission-free, of course. The price at which we buy back your currency may differ from the price at which we sold it to you. There are minimum denominations we can accept in certain currencies. Details of these are available on request. We may not be able to re-purchase currency if a country becomes embargoed or we no longer deal with that currency. Order your currency in branch, online if you re registered for Internet Banking or by calling

13 Using and processing cheques. Not all shops accept cheques any more, but you might still find them useful in some situations. Instant cheque value. Unlike many banks we offer instant cheque value on some of our current accounts. This means if your account pays credit interest, we ll start paying you interest straight away on the first 1,000 of cheques you pay in over the counter before the cut-off time on a working day. If you pay in more than 1,000 in a day, we ll start paying any interest due on the amount over 1,000 or use it to reduce the interest you owe us on the second working day after you pay it in. Unpaid cheques. If you write a cheque without having enough money in your account to cover it, it might get returned (or bounced ). Cheques can usually be returned up to six days after we receive them and charges may apply. Please refer to the Banking Charges Guide for more information. Processing cheques. When you pay in a cheque we use the same clearing process as all the main UK banks, called the process. This is how it works if you pay in a cheque over a branch counter on a Monday morning: By two working days: When you pay in cheques of over 1,000 a day over the counter before 4.30pm on a weekday, we will start paying you any interest due on the money or use it to reduce the interest you owe on the second working day after you ve paid it in. By four working days: Your money will be available in your account from Friday so you can withdraw it as cash or use it for making payments, but it could still be returned unpaid. By six working days: Come the end of the following Tuesday, the money cannot be debited from your account without your agreement, even if the cheque is later returned unpaid. If you need to stop a cheque, call us straight away on or come in to your nearest branch. 11

14 Save each time you spend. Use our free Save the Change service and you ll save so easily you ll forget you re doing it. How it works. Sign up for Save the Change and every time you buy something with your Bank of Scotland Visa debit card we ll round up the amount to the nearest pound and transfer the difference from your current account to an eligible Bank of Scotland savings account. We ll only make Save the Change transfers when your current account is in credit. You can use your own savings account, or choose a friend or family member s. It s flexible, too. You can call us or use Internet Banking to turn Save the Change on or off whenever you like, or to change your chosen savings account. Save the Change is available for the following saving accounts: Access Saver, Exclusive Saver, Young Saver and Internet Saver. We will apply Save the Change to all Visa debit card purchases both in the UK and abroad. What to do next. If you use Internet Banking, you can register for Save the Change online at bankofscotland.co.uk/savethechange Alternatively, you can call or ask a member of staff at any branch. If you need to, you can open a new Bank of Scotland savings account to use Save the Change. 12

15 We make switching easy. We can get your new Bank of Scotland current account set up and ready to use in just seven working days. All you need to do is: let us know the date you want to be switched tell us the account details, including the 16 digit number from your debit card for the account you want to switch from. We ll take care of the rest. We ll sort everything out for you. Your standing orders and Direct Debits will be automatically transferred to your new account. We will work with your old bank to close your account so you don t have to. We ll also transfer any remaining balance in your old account to your new one or, if you have a debit balance in your old account, we can arrange to transfer money from your new account to pay off the amount. You can use your old account as normal up until the switch date. And from the switch date we will start making payments from your Bank of Scotland account. Three easy ways to switch. For more information about our switching service: Visit us in branch. Call us on Lines are open 8am 8pm Monday to Friday, or 8am 4pm on Saturdays. Visit bankofscotland.co.uk 13

16 With you every step of the way. As well as the Classic Account you ve chosen, there s a range of other current accounts to choose from. Here s what we can do for you. For more information about the benefits and exclusions of these accounts, just speak to any member of staff. Silver Account: 9.95 per month Platinum Account: 17 per month Worldwide Travel Insurance with a choice of Family or Winter Sports Cover. You and your partner are covered up to the age of 80 and Family Cover includes children up to the age of 18 or 24 if in full time education. Classic Account: No monthly fee Stop your account going into an Unplanned Overdraft by adding Control for 10 a month. European Travel Insurance for you and your partner up to age 65. AA Roadside Assistance and Accident Management. Mobile Phone Insurance. Sentinel Card Protection. AA Breakdown Cover including Roadside Assistance, Home Start, Relay and Accident Management. Mobile Phone Insurance. Save What Matters. Sentinel Card Protection. Cash Account: No monthly fee Visa debit card to withdraw money from cash machines in the UK and abroad that are part of the LINK or Visa network and at the Post Office. 25 interest and fee-free Planned Overdraft (subject to application and approval). Visa debit card. Cheque book 50 interest and fee-free Planned Overdraft (subject to application and approval). Visa debit card. Cheque book. 300 interest and fee-free Planned Overdraft (subject to application and approval). Visa debit card preferential charges when you use it abroad. Cheque book. 14 Representative Example. If you use a planned overdraft limit of 1,200 on our Classic Account the overdraft interest rate we will charge on the first 25 will be 0% EAR variable and a monthly overdraft usage fee will not apply. The overdraft interest rate on the next 1,175 will be 19.94% EAR variable and a monthly overdraft usage fee of 6 will apply. The following benefits are provided by third party providers: Travel Insurance, AA Breakdown Cover, Mobile Phone Insurance, Sentinel Card Protection and Save What Matters. Exclusions may apply to the benefits; more information on all these benefits and exclusions is available in the accompanying terms and conditions documents. Overdrafts are available subject to status and are repayable in full on demand. We review the range of accounts we offer from time to time. Products can be withdrawn without notice. EAR is the equivalent annual rate. This is the actual annual interest rate of an overdraft. It doesn t take into account rates and charges.

17 We re here when you need us. Got a question about your Classic Account? Then pick up the phone and speak to us. We re here in the UK, 24 hours a day, seven days a week. For general information and help using your account. Call (or from abroad). Important Information. Current Account. The opening of an account is subject to our assessment of your personal circumstances. You must be 18 or over to apply. There are no monthly fees for a Classic Account. For details of our current interest rates, please visit bankofscotland.co.uk and for charges, please see our Banking Charges Guide in branch or visit bankofscotland.co.uk Transactions on your account that you don t recognise? Tell us as soon as possible. Call (or from abroad). Lost or stolen cards Let us know. Call (or from abroad). Staff in any of our branches are always happy to help, too; and you ll find lots of useful information online at bankofscotland.co.uk/classic Call us 24 hours a day, seven days a week on If you need to call us from abroad, by mobile or prefer not to use our 0845 number, you can also call us on

18 Important information about your benefits. Travel insurance. Bank of Scotland plc Travel Insurance is underwritten by AXA Insurance UK plc. Upgrades and medical screenings are sold, administered and underwritten by AXA Insurance UK plc. Registered office: 5 Old Broad Street, London EC2N 1AD. Registered in England No AXA Insurance UK plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Financial Services Register number AA Breakdown Cover. Roadside Assistance, Home Start and Relay are provided by Automobile Association Developments Limited (trading as AA Breakdown Services), an insurer of breakdown assistance services cover that is exempt from authorisation under the Financial Services and Markets Act 2000, Registered Office: Fanum House, Basing View, Basingstoke RG21 4EA. Registered in England and Wales Number AA Stay Mobile and Accident Management are underwritten by Acromas Insurance Company Limited. Acromas Insurance Company Limited is authorised and regulated by the Commissioner of Insurance, Financial Services Commission, Gibraltar, and regulated by the Financial Conduct Authority, United Kingdom. Acromas Insurance Company Limited is a member of the Association of British Insurers. Head Office: Line Wall Road, Gibraltar. Registered Number (Gibraltar). UK branch address: Acromas Insurance Company Limited, Enbrook Park, Folkestone, Kent CT20 3SE. 16

19 Mobile Phone Insurance. Mobile Phone Insurance is administered by Lifestyle Services Group Limited (LSG) and underwritten by Assurant General Insurance Limited. Assurant General Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Lifestyle Services Group Limited is authorised and regulated by the Financial Conduct Authority. Save What Matters. Save What Matters is provided by Lifestyle Services Group Limited, registered office Assurant House, 6 12 Victoria Street, Windsor, Berkshire, SL4 1EN. Sentinel Card Protection. Sentinel Card Protection is administered by Affinion International and underwritten by AmTrust Europe Limited. AmTrust Europe Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. AmTrust Europe Limited is on the Financial Services Register, registration number

20 For more information visit us at: bankofscotland.co.uk/classic If you d like this in another format such as large print, Braille or audio please ask in branch. If you have a hearing or speech impairment you can contact us using Text Relay or Textphone on or you can call us on if you prefer not to use our 0845 number (lines are open 9am to 5.30pm, seven days a week). If you are Deaf you can use BSL and the SignVideo service available at bankofscotland.co.uk/accessibility/signvideo Important information. Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve the quality of our service. For more information visit us at: bankofscotland.co.uk Our promise is to do our best to resolve any problems you have. If you wish to complain visit your local branch or call or (Textphone or , if you have a hearing impairment). For more information visit bankofscotland.co.uk/contactus/complain Not all Telephone Banking services are available 24 hours a day, seven days a week. Please speak to an adviser for more information. Cashpoint and Save the Change are registered trademarks of Lloyds Bank plc and are used under licence by Bank of Scotland plc. depositpoint and Save What Matters are trademarks of Lloyds Bank plc and are used under licence by Bank of Scotland plc. Bank of Scotland plc. Registered in Scotland No. SC Registered office: The Mound, Edinburgh EH1 1YZ. Bank of Scotland is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number We subscribe to the Lending Code; details can be obtained from We are covered by The Financial Services Compensation Scheme and the Financial Ombudsman Service. All information correct as at December / (12/14)