Documentation OpenScape Voice OpenStage 20 E SIP, OpenStage 20/20 G SIP User Guide Communication or the open minded V1 R3.x V1 R4.x Siemens Enterprise Communications www.siemens-enterprise.com
Important inormation Important inormation Q For saety reasons, the teephone shoud ony be suppied with power: using the origina power suppy unit. Part number: L30250-F600-C14x (x: 1=EU, 2=US, 3=UK) or in a LAN with PoE (Power over Ethernet), which compies with the IEEE 802.3a standard. Never open the teephone or a key modue. Shoud you encounter any probems, contact the responsibe service personne. Use ony origina Siemens accessories. The use o other accessories may be hazardous and wi render the warranty, extended manuacturer s iabiity and the CE marking invaid. Trademarks The device conorms to the EU directive 1999/5/EC as attested by the CE marking. A eectrica and eectronic products shoud be disposed o separatey rom the municipa waste stream via designated coection aciities appointed by the government or the oca authorities. Proper disposa and separate coection o your od appiance wi hep prevent potentia damage to the environment and human heath. It is a prerequisite or reuse and recycing o used eectrica and eectronic equipment. For more detaied inormation about disposa o your od appiance, pease contact your city oice, waste disposa service, the shop where you purchased the product or your saes representative. The statements quoted above are ony uy vaid or equipment which is instaed and sod in the countries o the European Union and is covered by the directive 2002/96/EC. Countries outside the European Union may impose other reguations regarding the disposa o eectrica and eectronic equipment. 2
Important inormation Location o the teephone The teephone shoud be operated in a controed environment with an ambient temperature between 5 C and 40 C. To ensure good speakerphone quaity (OpenStage 20/20 G ony), the area in ront o the microphone (ront right) shoud be kept cear. The optimum speakerphone distance is 50 cm. Do not insta the teephone in a room where arge quantities o dust accumuate; this can consideraby reduce the service ie o the teephone. Do not expose the teephone to direct sunight or any other source o heat, as this is iabe to damage the eectronic components and the pastic casing. Do not operate the teephone in damp environments such as bathrooms. Product support on the internet Inormation and support or our products can be ound on the Internet at: http://www.siemens-enterprise.com/. Technica notes, current inormation about irmware updates, requenty asked questions and ots more can be ound on the Internet at: http://wiki.siemens-enterprise.com/. 3
Contents Important inormation..........................2 Trademarks............................................... 2 Location o the teephone.................................... 3 Product support on the internet............................... 3 Genera inormation...........................10 About this manua......................................... 10 Symbos used in the manua.............................. 10 Service.................................................. 11 Intended use............................................. 11 Teephone type........................................... 11 Speakerphone quaity and dispay egibiity...................... 11 Getting to know your OpenStage phone.........12 The user interace o your OpenStage 20 E/20/20 G SIP........... 12 Ports on the underside o the phone........................... 13 Using network ports more eicienty....................... 14 Keys.................................................... 15 Function keys.......................................... 15 Audio keys............................................ 15 3-way navigator........................................ 16 Keypad............................................... 17 Dispay.................................................. 19 Ide mode............................................. 19 Records................................................. 21 Messages............................................ 21 Cas................................................. 21 Program/Service menu..................................... 22 User settings.......................................... 22 Administration......................................... 23 Contro and monitoring unction.............................. 23 4
Basic unctions.............................. 24 Secure voice transmission................................... 24 Answering a ca.......................................... 24 Answering a ca via the handset........................... 25 Answering a ca via the oudspeaker (speakerphone mode)...... 25 Directed pickup........................................... 26 Accept ca............................................ 26 Picking up the hed ca:.................................. 27 Switching rom handset to speakerphone mode................. 28 Switching rom speakerphone mode to the handset.............. 29 Open istening............................................ 29 Activating/deactivating the microphone........................ 30 Ending a ca.............................................. 30 Group ca................................................ 31 Making cas.............................................. 33 O-hook diaing........................................ 33 On-hook diaing........................................ 34 Immediate diaing....................................... 35 Diaing using the hot or warm ine unction................... 36 Redia................................................... 37 Consuting a second party................................... 38 Switching to the hed party (aternating)..................... 38 Connecting parties...................................... 39 Ca orwarding............................................ 40 Programming ca orwarding.............................. 41 Activating/deactivating ca orwarding....................... 43 Activating ca orwarding or a cas........................ 44 Ca orwarding chain.................................... 44 Caback................................................. 45 Requesting caback..................................... 45 Responding to a caback................................. 46 Permitting caback on busy/no repy........................ 47 Caing back missed cas.................................... 48 5
Enhanced phone unctions.....................49 Incoming cas............................................ 49 Deecting a ca........................................ 49 Rejecting a ca......................................... 50 Coniguring ca orwarding............................... 51 Pacing a ca on hod.................................... 52 Ca waiting (second ca)................................. 56 Transerring a ca....................................... 61 CTI cas.............................................. 64 Making cas.............................................. 66 Diaing a phone number rom a ist......................... 66 Using autodia deay..................................... 67 Conerence.............................................. 70 Loca conerence....................................... 70 System-based conerence................................ 73 Ca ists................................................. 75 Dia entry............................................. 75 Deete a entries....................................... 75 Privacy/security..............................76 Deactivating the ringer..................................... 76 Do not disturb............................................ 76 Activating/deactivating "Do not disturb"...................... 76 Aowing "Do not disturb"................................. 77 Security................................................. 78 User password......................................... 78 Phone ocking......................................... 80 Mobiity.....................................82 Mobiity scenarios......................................... 82 Logging on and o at the same phone...................... 82 Logging on and o at dierent phones...................... 82 Logging on and o at the same phone......................... 83 Logging on to the phone................................. 83 Logging o rom the phone............................... 84 Logging on at dierent teephones............................ 85 Logging on with orced ogo at a remote phone.............. 85 Logging on with orced, deayed ogo at a remote phone...... 86 6
OpenScape Voice unctions................... 87 Making anonymous cas.................................... 87 Deactivating........................................... 87 Activating............................................. 88 Temporariy activating anonymous caing or the next ca....... 88 Temporariy deactivating anonymous caing or the next ca..... 89 Creating a ist or seective cas.............................. 90 For ca acceptance..................................... 90 For ca rejection........................................ 91 Anonymous cas.......................................... 92 Rejecting............................................. 92 Accepting............................................. 92 Using abbreviated diaing.................................... 93 Ca tracing............................................... 93 Hunt group unctions....................................... 94 Making a ine busy...................................... 94 Marking the ast ine in the hunt group chain.................. 95 Reachabiity.............................................. 96 Seria ca............................................. 96 Parae ca............................................ 97 Parking a ca............................................. 99 Ca park.............................................. 99 Unparking............................................. 99 Sient Monitoring......................................... 100 Active sient monitoring................................. 100 Muted sient monitoring................................. 101 Code tabe or OpenScape Voice unctions..................... 102 Individua phone coniguration............... 103 Dispay................................................. 103 Adjusting the dispay to a comortabe reading ange.......... 103 Setting contrast....................................... 103 Date and time........................................... 104 Setting the time....................................... 104 Setting the date....................................... 104 Setting dayight saving time.............................. 105 Automatic dayight saving time........................... 106 Time dispay ormat.................................... 106 Date dispay ormat.................................... 107 Audio.................................................. 108 Voumes............................................. 108 Settings............................................. 109 Tone and indication with an unsecured voice connection....... 112 7
Key cick................................................ 113 Setting the anguage and country............................ 114 Seecting a anguage................................... 114 Locaity.............................................. 116 Network inormation................................... 118 Resetting user data....................................... 119 Initiating the reset..................................... 119 Ca recording...............................120 Ca recording modes................................... 120 Expanations o recording.................................. 121 Recordabe cas....................................... 121 Non-recordabe cas................................... 121 Enhanced unctions:................................... 122 The oowing eatures are not supported:................... 122 Recording tips........................................ 122 Recording cas.......................................... 122 Using the ca recording eature........................... 122 Automatic ca recording................................ 123 Manua ca recording................................... 123 Ca recording with AutoStart............................. 123 Controing ca recording................................ 124 Consutation during ca recording......................... 125 Second ca during ca recording.......................... 125 Ca recording whie aternating........................... 126 Your ca is paused and reconnected during the recording....... 126 Setting up a conerence during recording................... 127 Adding conerence participants during the recording.......... 127 Your ca is incuded in a conerence during the recording....... 128 Web interace...............................129 Genera................................................ 129 Caing up the Web interace................................ 129 Administrator Pages................................... 129 User pages........................................... 130 User menu........................................... 131 Fixing probems.............................133 Caring or your teephone.................................. 133 Troubeshooting.......................................... 133 Contact partner in the case o probems....................... 133 Loca user menu............................134 Opening the user menu on the phone........................ 134 8
User menu dispay........................................ 134 Index...................................... 141 9
Genera inormation Genera inormation About this manua This document contains genera descriptions o the technica options, which may not aways be avaiabe in individua cases. The respective eatures must thereore be individuay deined in the terms o the contract. I a particuar unction on your phone is not avaiabe to you, this may be due to one o the oowing reasons: The unction is not conigured or you or your teephone. Pease contact your system support representative. Your communications patorm does not eature this unction. Pease contact your Siemens saes partner or inormation on how to upgrade. This user guide is intended to hep you amiiarize yourse with OpenStage and a o its unctions. It contains important inormation on the sae and proper operation o your OpenStage phone. These instructions shoud be stricty compied with to avoid operating errors and ensure optimum use o your mutiunctiona teephone in the network. These instructions shoud be read and oowed by every person instaing, operating or programming an OpenStage phone. This user guide is designed to be simpe and easy to understand, providing cear step-by-step instructions or operating your OpenStage phone. Administrative tasks are deat with in a separate manua. The Quick Reerence Guide contains quick and reiabe expanations o requenty used unctions. Symbos used in the manua Settings Operations and settings that can be made both at the phone and over the Web interace are indicated by an icon and page reerence. V For your own protection, pease read the section deaing with saety in detai. Foow the saety instructions careuy in order to avoid endangering yourse or other persons and to prevent damage to the unit. is a reerence to an operation or setting perormed directy on the phone z is a reerence to an operation or setting perormed via the Web-interace 10
Genera inormation Ca recording. Switch on recorder (standby mode) ~ Switch o recorder / Start recording @ Stop recording Service The Siemens service department can ony hep you i you experience probems or deects with the phone. Shoud you have any questions regarding operation, your speciaist retaier or network administrator wi gady hep you. For queries regarding connection o the teephone, pease contact your network provider. I you experience probems or deects with the phone, pease dia the service number or your country. Intended use The OpenStage phone is a desktop unit designed or voice transmission and or connection to the LAN. It can aso be used as a workstation device. Any other use is regarded as unauthorized. Teephone type The phone name data can be ound on the name pate on the base o the device; The exact product name and seria number are speciied here. Speciic detais concerning your communications patorm can be obtained rom your service technician. Pease have this inormation ready when you contact our service department regarding auts or probems with the product. Speakerphone quaity and dispay egibiity To ensure good speakerphone quaity (OpenStage 20/20 G ony), the area in ront o the teephone (ront right) shoud be kept cear. The optimum distance is approx. 50 cm. Proceed as oows to optimize dispay egibiity: Turn the phone to tit the dispay. This ensures you have a ronta view o the dispay whie eiminating ight reexes. Adjust the contrast as required page 103. 11
Getting to know your OpenStage phone Getting to know your OpenStage phone The oowing sections describe the most requenty used operating eements and the dispays on your OpenStage phone. The user interace o your OpenStage 20 E/20/20 G SIP OpenStage 20 E and OpenStage 20/20 G are identica apart rom the additiona speakerphone mode oered by OpenStage 20/20 G. 1 2 4 3 5 6 7 1 You can make and receive cas as norma using the handset. 2 The tit-and-swive dispay provides intuitive support or teephone operation (two ines with up to 33 characters each). The unction keys aow you to ca up the most requenty used 3 unctions during a ca (e.g. Disconnect) page 15. 4 O maibox key and N menu key. 5 6 7 Audio keys are aso avaiabe, aowing you to optimay conigure the audio eatures on your teephone page 15. Using the 3-way navigator, you can convenienty navigate through the appications on your teephone page 16. The keypad can be used to enter phone numbers and text page 17. 12
Getting to know your OpenStage phone Ports on the underside o the phone Power suppy unit (i necessary) PC Network switch Loca cabe type Handset Properties o your OpenStage 20 E/20/20 G SIP OpenStage 20 E 20 20 G LCD dispay, 24 x 2 characters ; ; ; Fu-dupex speakerphone unction - ; ; 10/100 Mbps Ethernet switch page 14 ; ; - 1000 Mbps Ethernet switch page 14 - - ; Wa mounting ; ; ; 13
Using network ports more eicienty Getting to know your OpenStage phone OpenStage 20 E/20 has a buit-in 10/100 Mbps Ethernet switch. The OpenStage 20 G has a 1000 Mbps Ethernet switch.this means that you can connect a PC to the LAN directy via the phone. The teephone-pc connection option must irst be activated on the teephone by service personne. Network switch OpenStage 20 E/20/20 G SIP PC Using this connection option saves one network port or each switch used and requires ewer or shorter network cabes when arranged correcty. 14
Getting to know your OpenStage phone Keys Function keys Key Function when key is pressed s End (disconnect) ca., Saved number redia (ast number diaed). r Button or ixed ca orwarding (with red LED key). Key Function when key is pressed N Open the phone s main menu (with red LED key). O Open the menu or voicemai or missed cas (with red LED key). Audio keys Key Function when key is pressed Activate/deactivate the microphone (OpenStage 20/20 G ony; p aso or speakerphone mode/with red LED). - Set voume ower and contrast brighter. n Turn speaker on/o (with red LED key). + Set voume ouder and contrast darker. 15
Getting to know your OpenStage phone 3-way navigator Remove the protective im rom the ring around the 3-way navigator beore using the phone. With this contro, you can manage most o your phone s unctions, as we as its dispays. Operation Press the $ key. Press the % key. Functions when key is pressed In ide mode: Open the ide menu page 19 In ists and menus: Scro down In ists and menus: Scro up Press the i key. Conirm input Perorm action 16
Getting to know your OpenStage phone Keypad You can ony use the digits 1 to 9 and 0 as we as the * and # characters when diaing a number. To deete digits, seect the "back" unction on the navigator, and conirm with i. In situations where text input is possibe, or exampe, when entering the user password, you can aso use the dia keys to enter text in addition to the digits and specia characters mentioned. To do this, press the numerica keys repeatedy. Exampe: To enter the etter "h", press the number 4 key on the keypad twice. When entering text, a characters avaiabe or the key pressed and the character seected are briey dispayed. Character overview (depends on the current anguage setting) Key 1x 2x 3x 4x 5x 6x 1 ] 1 2 a b c 2 ä 3 d e 3 4 g h i 4 5 j k 5 6 m n o 6 ö 7 p q r s 7 ß 8 t u v 8 ü 9 w x y z 9 0 0 ( [1] [2] [1] Next etter in upper case (active or maximum one second) [2] Switch to digit input ).,?! " - ( ) @ / : _ 17
Getting to know your OpenStage phone Muti-unction keys Key Function during text input Function when hed down ) Write specia characters. Activate/deactivate ringtone. ( Aphabetic abeing o dia keys is aso useu when entering vanity numbers (etters associated with the phone number s digits as indicated on the teephone spe a name, e.g. 0700 - PATTERN = 0700-7288376). Text editor Switch between upper and ower case Activate the teephone ock. Additiona options are avaiabe in the text editor. This is used when programming a orwarding destination, or exampe. In this way, you can, or exampe, move the cursor reey and copy or insert text. You can seect urther editor unctions via the cick whee, and conirm each one using i: OK: Appies changes and coses the editor Deete: Deetes characters rom right to et Cance: Discards changes and exits the editor Mode (here ( can aso be used to switch): 123: Digits ony ABC: Upper-case etters ony Abc: First etter in upper case, subsequent etters in ower case abc: Lower case etters ony Move cursor et: Moves the cursor to the et Move cursor right: Moves the cursor to the right Copy: Copies the entire content to the cipboard Paste: Inserts the entire content rom the cipboard to the cursor position 18
Getting to know your OpenStage phone Dispay Your OpenStage 20 E/20/20 G SIP comes with a tit-and-swive back-andwhite LCD dispay. Adjust the tit and contrast to suit your needs ( page 103). Ide mode I there are no cas taking pace or settings being made, your OpenStage 20 E/20/20 G SIP is in ide mode. Exampe: Press the O key to return to the ide dispay again, or exampe, rom a ca ist ( page 21). To return to the ide dispay again rom the Service menu ( page 22), press the N key. Time 10:29 SO 05.. 08.07 : 220870 Date Open the ide menu Own phone number Ide menu When in ide mode, press a key on the 3-way navigator page 16 to dispay the ide menu. You can ca up various unctions here. Entries may vary. The ide menu may contain the oowing entries: Redia? Ringer o? Do not disturb on? Mobie ogon? Cance cabacks? Directed pickup Back? Icons in the ide dispay In the irst ine, the time, weekday, and date are dispayed in addition to icons or dierent situations and switches: Icon Expanation The ring tone is deactivated. The phone ock is activated. The "Do not disturb" unction is activated. 19
Getting to know your OpenStage phone Icon Expanation New entries have been added to the ca ists. Loca ca orwarding is active. 20
Getting to know your OpenStage phone Records Entries in the ca ist and messages in your maibox system (i conigured) are known as records. The LED on the O page 15 key ights up to signa new missed cas. Press the O key and use the cick whee to seect the required submenu. Messages Cas You can use the cick whee to navigate through the menus as described on page 16. Messages I conigured (contact the reevant service personne), this provides you with access to your maibox system e.g. HiPath Xpressions. I your system is appropriatey conigured, activating this unction cas the maibox. Foow the voice maibox instructions. Cas This ist appears as soon as you receive new missed cas i you seect the option Cas in the Records menu. You can then scro up or down to reach the Cas menu. The oowing cas or ca attempts are ogged as ca ists: Missed: Missed cas Diaed: Diaed cas (with or without connection) Received: Answered cas Forwarded: Forwarded cas The number o missed cas and unchecked cas is shown on the ide dispay. Ca ists Each ca ist may contain up to 30 entries. Once this imit is reached, the odest entry in the og is deeted. Mutipe cas rom the same number are ony isted once. The oowing data is saved, e.g. or missed cas: Phone number/name depending on avaiabe data. Number o ca attempts. The date and time o the ast ca attempt rom each user isted. Entries can ony be saved i the caer ID is dispayed as a name, number or both. I the caer ID is not transerred, the ca is saved as "Unknown". You can deete a the entries rom the respective ca ist page 75. Ater seecting an entry, you can dia it immediatey by conirming page 66. 21
Getting to know your OpenStage phone Program/Service menu You can make oca settings here. Press the N key and conirm the User menu. I conigured, enter and conirm your persona user password. You can use the cick whee to navigate through the menus as described on page 16. Once the admin password has been entered, the Admin menu is avaiabe to the reevant service personne. User settings In the User menu, settings options are provided that aow you to adapt the teephone to your individua requirements. Seect one o the oowing menus with the cick whee: "Date and time" page 104 "Audio" page 108 "Coniguration" e.g. page 77 or page 49 "Phone" page 103 "Locaity" page 108 "Security" page 78 or page 80 "Network inormation" page 118 "Reset" page 119 I you are in one o these menus or submenus, depending on the situation, you have the oowing options to eave the menus: Save & Exit (I you have made a setting and want to keep it) Exit (Discard Changes) (I you have made a setting which you do not want to use ater a or i you do not want set any o the options) Back (I you want to eave the main menu or submenu) Press and hod the $ key to access the option to eave the menu. You exit the menu by pressing the N key and return to ide mode page 19. Interrupting editing in the menu You can interrupt editing in the menu, or exampe, to ca someone or to answer a ca. Then press the N key. This takes you back to the point in the menu rom which you exited. This is however ony possibe or a imited period which is by service personne using the inactivity timeout setting. I the conigured time expires, you need to reenter your password when opening the menu and manuay go to the required point in the menu. Interrupting the editing: By pressing the N key you interrupt the editing, eave the menu and return to ide mode page 19. I you receive a ca during editing and you answer it, you automaticay change to the ca view. To go back to editing mode in the menu, press the N key again. 22
Getting to know your OpenStage phone Network inormation Inormation about the IP address or name which was assigned to the phone in the network and thereore the HTML address o the web interace. V View inormation on the phone page 118 Contact your service personne or reer to the OpenStage Administration Manua or more on the network inormation vaues isted here. V Perorm reset Persona settings made via the teephone menu or the web interace can be reset to actory settings. page 119 Administration You can access the administration area via the "Admin" unction and by entering the administration password. Reer to the administration manua suppied with your phone or more detaied inormation on this topic. Contro and monitoring unction A contro or monitoring unction can be activated on your phone or service purposes by remote maintenance. Contro unction Service personne have the option to activate and deactivate eatures o the phone via remote maintenance. During maintenance the handset, microphone, oudspeaker and headset are deactivated. You are additionay inormed on the dispay that the contro unction is active. Monitoring unction In order to detect maunctioning o a phone or exampe, the service personne insta a monitoring unction. You can use your phone as norma during monitoring. However you wi irst be inormed about the operation with a message on the dispay and prompted to aow monitoring. I service personne have activated a unction on your phone, which continuousy transmits operating data to a server, you wi see the ashing icon in the upper dispay ine. 23
Basic unctions Basic unctions Pease read careuy the introductory chapter "Getting to know your OpenStage phone" page 12 beore perorming any o the steps described here on your phone. Secure voice transmission Prerequisite: The secure voice communication option must be activated by your service personne. I you ca a party or receive a ca rom a party over a secure connection, a padock icon 1 appears on the other party s row on your graphic dispay. You can opt to have voice connections that are no onger secure indicated by a brie aerting tone and a window with the message "Unencrypted ca" (see page 112). Answering a ca Your OpenStage phone rings with the tone signa set when an incoming ca is received. The ca is aso visuay signaed on the ca dispay. I transmitted, caing party inormation (name, phone number) appears on the dispay. I you have set a pattern meody page 109 or a ringtone page 109 on your phone, it is possibe that service personne preset a dierent ringtone or deactivates the ringtone, regardess o the ca type (e.g. an externa or interna ca). An incoming ca wi interrupt any ongoing teephone setting operations. When the ca ends, you can press the N key to return to the point in the menu structure where you were interrupted. 1. Cosed or secure or open or nonsecure voice communication 24
Basic unctions Answering a ca via the handset ^ i nec. + or - The phone is ringing. The caer is dispayed. Lit the handset. Set the ca voume. Answering a ca via the oudspeaker (speakerphone mode) Accept? or n i nec. + or - Speakerphone mode is ony avaiabe in OpenStage 20/20 G. The phone is ringing. The caer is dispayed. Conirm. The n key ights up. Press the key shown. The key ights up. The speakerphone unction is activated. Set the ca voume. Suggestions or using speakerphone mode: Te the other party that speakerphone mode is active. Adjust the ca voume whie speakerphone mode is active. The idea distance between the user and the phone in speakerphone mode is about 50 cm. 25
Basic unctions Directed pickup You can pick up a ca signaed at an absent coworker s phone. I a coeague has paced a ca on hod on their muti-ine phone you can aso pick up this ca. Accept ca Directed pickup? or. ^ or n Directed pickup? Prerequisite: You know the coworker s interna phone number and the unction is conigured or you in OpenScape Voice. A coworker s phone rings. Seect and conirm the option shown in the ide phone s context menu. Lit the handset. Press the key shown. j Enter and conirm the reevant phone s interna number. You are connected to the caing party either via the handset or in speakerphone mode. 26
Basic unctions Picking up the hed ca: Directed pickup? or. ^ or n Directed pickup? Prerequisite: Your coeague has paced a ca on "hod" on their muti-ine phone. You know the coworker s interna phone number and the unction is conigured or you in OpenScape Voice. Lit the handset. Press the key (ony OpenStage 20/20 G). j Enter and conirm the reevant phone s interna number. You are connected to your coeague s hed ca either via the handset or in speakerphone mode. 27
Basic unctions Switching rom handset to speakerphone mode Make note o the two dierent processes and activate as required page 111. Speakerphone mode is ony avaiabe in OpenStage 20/20 G. Prerequisite: You are conducting a ca via the handset and the microphone and oudspeaker unctions have been activated by service personne. n and \ Hod down the key and repace the handset. Then reease the key and proceed with your ca. n I, you do not have to hod down the oudspeaker key when repacing the handset to switch to speakerphone mode. Press the key shown. \ Repace the handset. Proceed with your ca. { or } A secure voice communication is indicated by a cosed padock icon on the graphic dispay; a nonsecure voice communication is indicated by an open padock icon on the graphic dispay (see aso page 24) 28
Basic unctions Switching rom speakerphone mode to the handset Speakerphone mode is ony avaiabe in OpenStage 20/20 G. ^ Prerequisite: You are conducting a ca in speakerphone mode. Lit the handset. The n key goes out. Open istening You can et other peope in the room join in on the ca. Let the other party know that you have turned on the oudspeaker. Prerequisite: You are conducting a ca via the handset. Activating n Press the key shown. Deactivating n Press the it key. Switch to speakerphone mode. n and \ Speakerphone mode is ony avaiabe in OpenStage 20/20 G. Hod down the key and repace the handset. Then reease the key and proceed with your ca. 29
Basic unctions Activating/deactivating the microphone To prevent the other party rom istening in whie you consut with someone in your oice, you can temporariy switch o the handset microphone or the handsree microphone (OpenStage 20/20 G ony). Prerequisite: You are conducting a ca. Deactivating the microphone p Press the key shown. The key ights up. Activating the microphone p Press the it key. Disconnect? s or m or Ending a ca Press the key shown. I you are conducting a ca via the handset: \ Repace the handset. or In speakerphone mode: n Press the it key. 30
Basic unctions Group ca Your service personne can incorporate mutipe teephones in a ca pickup group. I your teephone beongs to a pickup group, you can aso accept cas intended or other members o the group. A group ca is dispayed on the phone. Service personne may have made the oowing settings or signaing: Teephone status Ring on group ca = Yes Ringer on Sient Ringtone Loudspeaker in Connection Handset Handset Open istening Open istening Speakerphone mode Ringtone Loudspeaker Beep Handset and oudspeaker Beep Loudspeaker Beep Loudspeaker Ringer o Sient Nothing Nothing in Connection Handset Nothing Beep Handset Handset Open istening Open istening Speakerphone mode Beep Handset and oudspeaker Beep Loudspeaker Beep Loudspeaker Ring on group ca = No Beep Loudspeaker Beep Handset Beep Handset and oudspeaker Beep Loudspeaker Beep Loudspeaker Beep Handset and oudspeaker Beep Loudspeaker Beep Loudspeaker The voume settings can be ound rom page 108. 31
Basic unctions Further service personne settings or group cas: The group ca can be picked up both by iting the handset and via the "Pickup ca" menu option. The group ca be picked up via the "Pickup ca" menu option but not by just iting the handset. A group ca is waiting is dispayed with Pickup: Caer or: Station Pickup ca? or ^ Picking up a group ca The pop-up menu opens: Conirm. Lit the handset (ony i the appropriate unction is set by your service personne) Ignoring a group ca Ignore? The phone stops signaing the group ca. 32
Basic unctions Making cas I you seected the option "Busy When Diaing" page 69, you wi not be interrupted by an incoming ca. In this case, the caer hears the busy signa. Dia Redia {1} ##? ^ j or O-hook diaing Lit the handset. Enter the station number. Conirm or wait unti the dia deay expires (see page 67). Conirm. ## represents the ast number diaed. The connection is set up. I you are using a dia pan and Immediate diaing is set (see page 35), diaing is automaticay perormed as soon as the character string entered matches an entry in the dia pan. 33
Basic unctions Redia {1} ##? Dia n j i or j On-hook diaing The connection is set up with on-hook diaing via the oudspeaker (speakerphone mode; ony OpenStage 20/ 20 G). Press the key (ony OpenStage 20/20 G). Enter the station number. Press or wait unti the dia deay expires (see page 67). Conirm. ## represents the ast number diaed. First enter the number First enter the number. The oudspeaker key iuminates when you enter the irst digit. Enter the station number. Conirm or wait unti the dia deay expires (see page 67). The connection is set up. I you are using a dia pan and Immediate diaing is set (see page 35), diaing is automaticay perormed as soon as the character string entered matches an entry in the dia pan. 34
Basic unctions User z N i nec.j Immediate diaing Immediate diaing shoud ony be activated i service personne has conigured and approved a dia pan. Immediate diaing is deactivated by deaut. For this reason ater entering the number you must either conirm the "Dia" option or wait unti the dia deay expires to set up the connection. I Immediate diaing is conigured, your ca is automaticay diaed as soon as the string entered matches an entry in the dia pan. Activating or deactivating immediate diaing You can aso conigure this setting via the web interace page 129. Press the key shown. Conirm. Enter and conirm the user password. Coniguration Outgoing cas? Conirm. Immediate diaing = No m Yes Option = Save & Exit Seect and conirm the option shown to activate the immediate diaing unction. Seect the option shown and conirm twice. 35
Basic unctions Diaing using the hot or warm ine unction Your service personne can conigure a hot or warm ine or your phone. I you it the handset o the phone or press the oudspeaker key (ony OpenStage 20/20 G) with a hot ine immediatey or with a warm ine ater a deined period o time, a number speciied by service personne is diaed. Exampes: The phone in the it immediatey dias the reception number. The phone at a patient s bed dias the ward number e.g. ater a minute i no other number is diaed. 36
Basic unctions Redia Rediaing rom the ca ist Nies, Bohr, Press the key shown. You are automaticay directed to the Diaed ist in the Cas menu (see page 21). You are automaticay directed to the Missed ist in the Cas menu i a there are any new cas, see page 21. I you press the key again, you are branched to the Diaed ist. 31.05. 07:06 Seect and conirm the entry you want. Dia Redia {1} ##? Redia {1} ##? ^ or n { or } Conirm. The phone number associated with the ist entry is diaed. Rediaing rom the dispay diaog Lit the handset. Press the key (ony OpenStage 20/20 G). Conirm. The ast phone number entered is diaed. Rediaing rom the ide menu The ast phone number entered is diaed. A secure voice communication is indicated by a cosed padock icon on the graphic dispay; a nonsecure voice communication is indicated by an open padock icon on the graphic dispay (see aso page 24) 37
Basic unctions Consut? Consuting a second party You can ca a second party whie a ca is in progress. The connection to the irst party is paced on hod. Prerequisite: You are conducting a ca. Konerenz starten Disconnect & return? or j Start conerence Seect and conirm the option shown in the context menu or the ca connection when you intend to set up a conerence with the new participant. Enter and conirm the second party s phone number. I you want to use a ca ist or the consutation, seect Hod in the context menu instead o Consut and then seect the required ca ist ( page 66). Aternativey you can seect a ca ist without using the Hod unctions - the active ca is automaticay paced on Hod. Ending or canceing a consutation ca The ca with the irst party is resumed. Switching to the hed party (aternating) Aternate? Disconnect & return? Prerequisite: You are conducting a consutation ca. In the irst dispay ine, the phone number or name and the duration o the active connection are dispayed. You can switch back and orth between two subscribers by repeatedy seecting and conirming "Aternate". Ending an aternate operation The active ca is disconnected and the hed ca is restored. 38
Basic unctions Connecting parties Compete Xer? You can connect the irst party with the party you consuted, cearing down your connection to both parties in the process. Prerequisite: You are conducting a consutation ca page 38 and ca joining is aowed page 39. The active and hed cas are joined. You are disconnected rom the ca. or Connect by hanging up ] or n Repace the handset or, i you are in speakerphone mode (OpenStage 20/20 G ony), press the oudspeaker key. The other two parties are now connected to one another. User z N i nec.j Aowing ca joining You can aso conigure this setting via the Web interace page 129. Press the key shown. Conirm. Enter and conirm the User password. Coniguration Connected cas? Aow ca joining = Yes Yes Option = Save & Exit Seect the option shown and conirm twice. 39
Basic unctions Ca orwarding You can orward cas or your phone to another phone. Prerequisite: The ca orwarding unction is programmed ( page 41). Three orwarding conditions can be programmed in the orwarding menu: A Cas Busy On no repy Because o its direct impact, "A Cas" ca orwarding has the highest priority oowed by "No repy" and "Busy". I active, "A Cas" ca orwarding is indicated on the graphic dispay when the phone is ide. The Forwarding key aso ights up. Forwarded cas can be ogged in a ca ist (see page 21). The Edit ca orwarding menu oers you three Destination options. These destination options are assigned to the orwarding types. A cas (o/on) Destination Busy (o/on) Destination No repy (o/on) Destination One phone number may aready be assigned to each destination. The destination option coud then be Destination 12345, or instance. 40
Basic unctions Edit ca orwarding Destination = Edit avourites r Programming ca orwarding Saving destination phone numbers or ca orwarding You can save up to ive destination phone numbers or ca orwarding. These destination phone numbers can then be assigned dierent orwarding types. You can then enabe one o the orwarding types ( page 43). Press the key shown. You can aso enter the ca orwarding settings via the user menu ( page 51). Seect the destination option or one o the oowing orwarding types: A cas Busy No repy Conirm the destination seected. You can use each o the three Destination options to save destination phone numbers or the reevant orwarding type. Destination 1 = Option = Save & Exit j Enter and conirm the destination phone number. Deine additiona destination phone numbers or destination 2 to 5, as necessary. Seect the option shown and conirm twice. 41
Basic unctions Edit ca orwarding z r Assigning a destination phone number to a ca orwarding instruction You can aso conigure this setting via the Web interace page 129. Press the key shown. Within three seconds: Destination = 089008844 Seect the destination option or one o the oowing orwarding types: A cas Busy No repy Conirm the destination seected. Seect and conirm a destination number rom the ist. Option = Save & Exit Edit ca orwarding z r Seect the option shown and conirm twice. Deining the ring duration beore ca orwarding on no repy You can deine how oten the phone shoud ring beore the "No repy" orm o ca orwarding activates. This setting is ony avaiabe i the "Server eatures" unction was deactivated by the service personne. You can aso conigure this setting via the Web interace page 129. Press the key shown. Within three seconds: Duration m j Enter a vaue or the duration. Option = Save & Exit Seect the option shown and conirm twice. 42
Basic unctions Edit ca orwarding A cas Busy No repy z r or or Activating/deactivating ca orwarding You can aso conigure this setting via the Web interace page 129. Prerequisite: At east one destination phone number is programmed ( page 42). Press the key shown. Within three seconds: Seect the appropriate ca orwarding type. On Seect and conirm "On" or "O". Option = Save & Exit Seect the option shown and conirm twice. 43
Basic unctions Accept Accept r or r or Activating ca orwarding or a cas Use the r unction key to activate ca orwarding or a cas. Prerequisite: There is at east one orwarding destination programmed page 41. Press the key shown. Wait three seconds. Conirm. The r key ights up. Ca orwarding is activated. I the phone is ide, the ca orwarding icon K appears in the second dispay ine with the destination phone number. Deactivating ca orwarding or a cas Press the it key. Wait three seconds. Conirm Ca orwarding is deactivated. Ca orwarding chain Sometimes cas to a station are orwarded to another station which aso has ca orwarding or DND activated. This can create a ca orwarding chain consisting o severa teephones where the ast member o the chain is your phone. A popup window opens on your phone s screen with the oowing inormation: Who is caing Who orwarded irst or ast. The reason or the orwarding is dispayed by an icon. You can set whether the station that orwarded irst or ast is dispayed (see page 52). 44
Basic unctions Caback You can request a caback i the station caed is busy or i nobody answers. You receive a caback when the other party s ine becomes ree. This option must be activated by your service personne. Requesting caback Ca back? Cance ca backs? m Prerequisite: The station caed is busy or nobody answers. Deeting caback requests You can deete schedued caback requests i you no onger need to return a ca, or exampe, at the end o the working day. Prerequisite: At east one caback was requested. The phone is ide. Disconnect? m A caback requests are deeted. 45
Basic unctions Accept Reject? Deect? m j Responding to a caback Prerequisite: A caback was requested. Your phone rings and the station inormation appears on the screen. Accepting a caback Rejecting a caback The caback request is deeted. The caer hears the busy signa. The caer s phone number is added to the missed cas ist. Forwarding a caback Enter and conirm the phone number. 46
Basic unctions User z N i nec.j Permitting caback on busy/no repy You can aso conigure this setting via the Web interace page 129. Press the key shown. Conirm. Enter and conirm the user password. Coniguration Outgoing cas? Conirm. Caback: busy = No Caback: no repy = No or Yes Seect and conirm to activate the caback unction. Option = Save & Exit Seect the option shown and conirm twice. 47
Basic unctions Caing back missed cas O Cas received whie you are absent are indicated by a message on the ide dispay ( page 19). The O unction key aso ights up. Missed cas are ogged in the missed cas ist. This ist provides inormation on the missed ca and ets you ca back the number directy (ca ists page 21). Press the key shown. Cas m Missed Nies, Bohr 30.05 07:06amm Seect and conirm the entry you want. Dia Conirm The phone number associated with the entry is diaed. 48
Enhanced phone unctions Enhanced phone unctions Incoming cas Deecting a ca Deect? m Using ca deection Prerequisite: An incoming ca is dispayed or signaed. 089008844 or j I a destination phone number is stored ( page 49), you can seect and conirm it. The ca is deected. I you did not set a phone number when programming ca deection, you are now prompted to enter a destination phone number or ca deection. Enter and conirm the destination phone number. The ca is deected. User z N i nec.j Permitting ca deection You can aso conigure this setting via the Web interace page 129. Press the key shown. Enter and conirm the user password. Coniguration Incoming cas Deecting? Aow deection = No Yes Conirm. 49
Enhanced phone unctions Deaut destination = Option = Save & Exit j Enter and conirm the phone number to which the station shoud be deected. Entering a destination phone number is not mandatory when ca deection is active. I you want to deect an incoming ca, you are prompted to enter a destination phone number i there is none stored. Seect the option shown and conirm twice. Reject? Rejecting a ca You can reject an incoming ca. Prerequisite: An incoming ca is dispayed or signaed. The caer hears a busy signa. I the rejected caer s phone number is transmitted, it is saved in the ca ist. You can then ca this party back at a ater time. 50
Enhanced phone unctions User z N i nec.j Coniguring ca orwarding You can aso enter the ca orwarding settings via the Forwarding key ( page 41). You can aso conigure this setting via the Web interace page 129. Press the key shown. Enter and conirm the user password. Coniguration Incoming cas Forwarding? Settings? Coniguring orwarding For a description o the settings, see chapter Ca orwarding page 40. 51
Enhanced phone unctions Setting aerts Aterts Use the Ca orward aerts menu to enabe and disabe visua and audibe aerts or ca orwarding (not possibe with the Forwarding key). Visua aerts= No Yes Audibe aerts= No or. Seect and conirm "Yes" or "No". Yes Forwarding Party or. m Dispay ast Seect and conirm "dispay irst" or "dispay ast." Option = Save & Exit Hod? Seect the option shown and conirm twice. Pacing a ca on hod You can use this unction to pace an ongoing ca on hod, or instance, to prevent the other party overhearing a conversation with a coeague in the same room. Prerequisite: You are conducting a ca. Reconnect? Retrieving a hed ca Hed ca wait status Ater pacing a ca on hod, you can repace the handset and then decide i the ca shoud be retrieved or disconnected. 52
Enhanced phone unctions Prerequisite: You paced a ca on hod and repaced the handset. Retrieve hed ca? Disconnect? User or z N i nec.j Seect and conirm the option shown to resume the ca in speakerphone mode. Seect and conirm the option shown to disconnect the ca. The hed ca is signaed as an incoming ca ater a speciied period o time. Activating/deactivating the hod reminder tone You can aso conigure this setting via the Web interace page 129. Press the key shown. Enter and conirm the user password. Coniguration Connected cas? Aow hod rem. = No Yes Option = Save & Exit Seect the option shown and conirm twice. 53
Enhanced phone unctions User z N i nec.j Setting the hod reminder time Use the "Hod reminder" unction to set the time ater which you want to receive an automatic reminder about a hed ca. The minimum vaue is 1, that is, the reminder is output ater one minute. The maximum vaue is 15 minutes. You can aso conigure this setting via the Web interace page 129. Press the key shown. Enter and conirm the user password. Coniguration Connected cas? Hod rem. deay=3 Option = Save & Exit j Enter a vaue between 1 and 99 in the input mask and conirm. Seect the option shown and conirm twice. 54