17 th BOC Strategic Partner Meeting Conference Programme Hall of Sciences 11 th and 12 th of September 2014
17th BOC Strategic Partner Meeting Time for innovation! Find new inspirations & ideas! Hall of Sciences - Aula der Wissenschaften, Wollzeile 27a, 1010 Vienna (main event) and Palais Niederösterreich, Herrengasse 13, 1010 Vienna (evening event) 11 th and 12 th of September 2014 Welcome to the 17th BOC Strategic Partner Meeting We would like to invite you to our international customer and partner meeting in Vienna. Together with our customers we will present you successful projects and best practice approaches in the areas of Strategy, Process and IT Management. We are also going to give you an update about the latest innovations concerning our products ADONIS, ADOit and ADOscore. We will offer you a very attractive programme with top speakers from various industries and countries. You can expect case studies, best practices and innovations of our products. A series of workshops will be complemented by keynote lectures. We would also like to invite you to our exhibition area where BOC employees will present specific different application scenarios and functionalities of our tools and answer any of your questions. Thanks to this diverse conference programme you will without doubt find the appropriate content for your main interests. Conference and workshops, 11th of September 2014, 13:00-18:00 After the welcome address and the BOC Group status and strategy presentation, we start presentations, performed in parallel, regarding the topics process management, IT implementation processes and risk management. You will also have the opportunity to discuss selected topics with experts as well as to get further familiarised with our tools through demos on special modules, extensions and application areas. Our first conference day will conclude with a presentation about application areas and latest developments in the BOC Management Office, held by our product managers. Evening event, 11th of September 2014, starting at 19:00 We look forward to welcoming you to our evening dinner at the Palais Niederösterreich. Conference and workshops, 12th of September 2014, 09:00-14:00 On Friday we will start with a keynote lecture from the University of Vienna. The programme will remain the same as the Thursday: Lectures will take place in parallel and will be complemented by tool demos and workshops. Our conference will be wrapped up with a closing and farewell speech by the BOC Group and a following get-together lunch. During which we will be available for discussions or any open questions that you may have. The Hall of Sciences is in a central location, only a few minutes walk away from St. Stephen s Cathedral. For those who wish to use public transport there are several underground lines (U1, U3, U4), buses (1A, 74A) and tram (line number 2) that provide access to this area. A programme Overview can be found o n pa g e s 10 and 11! Images from the SPM 2012 2 3
AGENDA Best Practice Lectures Thursday lectures will be held in German, simultaneous translation in English Keynote BOC Group: Status and Strategy Best Practice Lectures 4 5 14:00-17:00 Science Café Science Lounge International Lectures Workshops on Selected Topics 6 7 14:00-14:45 Standard Operating Procedures within NORD/LB Background, Motivation and Strategy Exhibition area Tool Demos 8 Kay Henkel (Head of Organisation Management) Evening Event Keynote BOC Management Office: Areas of Application and Latest Developments 9 12 NORD/LB Norddeutsche Landesbank Girozentrale (DE) The way to procedural instructions: triggers, mile stones and critical success factors Spotlights from the current operations (incl. snapshots) Friday Preview: More efficiency by introducing a subscription function Keynote University of Vienna: Is modelling becoming obsolete? 13 Best Practice Lectures 14 14:45-15:30 Coffee Break and Exhibition Science Café International Lectures 15 Science Lounge Exhibition area Keynote Workshops on Selected Topics Tool Demos lecture will be held in German, simultaneous translation in English 13:00-13:45 16 17 15:30-16:15 Explaining the goals of using ADONIS by showing the example of the enforcement costs of tax administration - analysis within the framework of the legislative process Ralph Hoffmann (Head of Division IV A 5) Bundesministerium der Finanzen (DE) Theoderich Prager (Head of Division Services Management) Oberfinanzdirektion Niedersachsen (DE) Business process modelling in tax administration Cause and goal of the project Explanation of the method using ADONIS Representation of a law enforcement costing with an example (not in real time) BOC Group: Status and Strategy Dr. Franz Bayer and Dr. Harald Kühn (Management Board) BOC Group Overview of our achievements and what has happened since the last SPM Current focus in the context of our products and services Preview of upcoming topics in BOC s portfolio 16:15-17:00 The way back - Radical simplification of the instruction framework at Sparkasse Köln Bonn Tilo Erlenbusch (Head of Productivity and Process Department) Sparkasse KölnBonn (DE) History and streamlining of the process based framework for instructions of Sparkasse KölnBonn Implementation of the objectives simplicity, clarity and uniformity Applicability and significance of ADONIS 4 5
International Lectures lectures will be held in English Science Café 14:00-17:00 Workshops workshops will be held in German Science Lounge 14:00-17:00 We offer you six workshops on various topics, three on Thursday and three on Friday. In these workshops experienced BOC consultants will provide you with methods, procedures and best practices from projects. 14:00-14:45 BPM Process Visualisation...and then? Michael Neubert (Head of Business Process Management) Roche Diagnostics GmbH (DE) How BPM is often perceived The truth from our point of view Real benefits far behind transparency Outlook how it may help in future 14:00-14:45 BPMN - Fit for Business Modelling Guidelines and Best Practices Workshop moderated by: Stefanie Schmidt, Rene Zeymer Introduction to BPMN Professional and technical modelling in BPMN Integration of BPMN 2.0 in the ADONIS modelling method 14:45-15:30 Coffee Break and Exhibition 14:45-15:30 Coffee Break and Exhibition 15:30-16:15 Introducing a Quality Policy at Brightstar Corporation Maria del Carmen Trueba (Director of Continuous Improvement - LATAM) Brightstar Corporation (USA) Implementation of a Quality Policy Statement as the framework of quality and continuous improvement Transformation process from value added distribution to a service and customer focused company 15:30-16:15 Best Practices in the Context of Internal Control Systems (ICS) and Operational Risk Management Workshop moderated by: Lea Appelhans, Thomas Müllner Overview of approaches in the field of ICS and risk management ICS implementation in a company (structural and process organisation, IT-Support) Operations of the ICS (role, workflow, report) ICS optimisation through risk and control evaluation 16:15-17:00 Defining the Process Governance in SITES (SIMAN IT company) Elsa de Cuellar (IT Regional Manager Siman Group) SITES - Shared IT Enterprise Service (El Salvador) Business transformation from an IT-Driven to a Process-Driven company Development of an ITSM/BPO framework Process Governance with defined end-to-end roles, maturity levels and responsibilities 16:15-17:00 Integration of Process Management, Lean Management and Six Sigma: Potential for Synergies Workshop moderated by: Dr. Franz Bayer, Mario Scherber Basic concepts of lean management (Value stream mapping, Types of waste etc.) Basic concepts of the Six Sigma approach (DMAIC, DMAV, Six Sigma Toolbox) Concept of a synergistic approach to process management 6 7
Tool Demos Tool Demos will be held in German Säulenhalle 14:00-17:00 Parallel to the keynote presentations and workshops you can always visit our showroom area where BOC employees will show and explain the operational scenarios and functionalities of our tools. Special handson presentations will be held at different time slots. We offer you three on Thursday and three on Friday. Keynote lecture will be held in German, simultaneous interpretation English 17:00-18:00 BOC Management Office 14:00-14:45 ADONIS Process Portal: Functions and Application Scenarios Felix Brandmayr, Claus Hirschmann Online access to your process and organisation data Process sign-off via web Dashboards with personalised information ( myviews ) and intuitive role-specific access 17:00-18:00 BOC Management Office: Areas of Application and Latest Developments Dr. Christian Lichka (Product Manager ADOscore) Christoph Moser (Product Manager ADOit) Tobias Rausch (Product Manager ADONIS) New inspirations and ideas can be found in our product innovations and various operational scenarios of the BOC Management Office tools. This year we want to set the focus on: 14:45-15:30 Coffee Break and Exhibition Insight into our current application scenarios 15:30-16:15 ADOit - Manage your Enterprise Architecture Efficiently Collaboration and integration scenarios Arash Mostashari The new look & feel Meaningful Management Dashboards Graphical and tabular modelling New functionality within graphical reports 16:15-17:00 The Internal Control System supported by the ADONIS Process Portal Fabio Anghileri, Angelika Widowitz Integration of process, operational risk and control management Documentation of risks and controls in an audit compliant manner Periodical risk and control evaluation including sign-off Workflow-based control execution and measures controlling Highlights of the newest ADONIS versions Innovations in the ADONIS Process Portal to operationally support your process management scenarios Integration of other management approaches supported by the platform ADONIS: risk management, internal control system, compliance, as well as target and metrics management Enterprise Architecture Management with ADOit Best practices for creating a common basis for planning Business and IT Continuous support: From architecture vision to operational implementation The new Management Dashboards: Qualified information for managing the company 8 9
Conference Programme - Overview Thursday: starting at 12:30 Registration 13:00-13:45 Keynote: BOC Group: Status and Strategy, Dr. Franz Bayer, Dr. Harald Kühn (BOC Group) (page 4) () Best Practice Lectures (page 5) () International Lectures (page 6) (Science Café) Workshops (page 7) (Science Lounge) Tool Demos (page 8) (Säulenhalle) 14:00-14:45 Standard Operating Procedures within NORD/LB Background, Motivation and Strategy Kay Henkel (NORD/LB Norddeutsche Landesbank Girozentrale) BPM Process Visualisation...and then? Michael Neubert (Roche Diagnostics GmbH) BPMN - Fit for Business Modelling Guidelines and Best Practices Stefanie Schmidt, Rene Zeymer ADONIS Process Portal: Functions and Application Scenario Felix Brandmayr, Claus Hirschmann 14:45-15:30 Coffee Break and Exhibition (Säulenhalle) 15:30-16:15 Explaining the goals of using ADONIS by showing the example of the enforcement costs of tax administration - analysis within the framework of the legislative process Ralph Hoffmann (Bundesministerium der Finanzen) Theoderich Prager (Oberfinanzdirektion Niedersachsen) Introducing a Quality Policy at Brightstar Corporation Maria del Carmen Trueba (Brightstar Corporation) Best Practices in the Context of Internal Control Systems and Operational Risk Management Lea Appelhans, Thomas Müllner ADOit - Manage your Enterprise Architecture Efficiently Arash Mostashari 16:15-17:00 The way back - Radical simplification of the instruction framework at Sparkasse Köln Bonn Tilo Erlenbusch (Sparkasse KölnBonn) Defining the Process Governance in SITES (SIMAN IT company) Elsa de Cuellar (SITES - Shared IT Enterprise Service) Integration of Process Management, Lean Management and Six Sigma: Potential for Synergies Dr. Franz Bayer, Mario Scherber The Internal Control System supported by the ADONIS Process Portal Fabio Anghileri, Angelika Widowitz 17:00-18:00 Keynote: BOC Management Office: Areas of Application and Latest Developments, Dr. Christian Lichka, Christoph Moser, Tobias Rausch (BOC Group) (page 9) () starting at 19:00 Evening event at the Palais Niederösterreich (page 12) Friday: starting at 08:30 Registration 09:00-09:45 Keynote: Is modelling becoming obsolete? o. Univ. Prof. Prof. h.c. Dr.-Ing. Dimitris Karagiannis (University of Vienna) (page 13) () Best Practice Lectures (page 14) () International Lectures (page 15) (Science Café) Workshops (page 16) (Science Lounge) Tool Demos (page 17) (Säulenhalle) 09:45-10:30 Processes and structures - A company is changing! Peter Müller Marschhausen (Leipziger Verkehrsbetriebe GmbH) Governance Risk and Compliance Management at Vodafone Ricardo Miguel Pacheco (Vodafone Portugal) Challenges and developments in Enterprise Architecture Management (EAM) Dr. Lutz Kirchner, Christoph Moser Project experience with ADONIS and the SAP Solution Manager integration Christian Höllwieser 10:30-11:15 Coffee Break and Exhibition (Säulenhalle) 11:15-12:00 Workflow design with ADONIS and Workflow execution with helicprocess Reinhart Fuchs (BKK ESSANELLE) Managing the lifecycle of procedures for operating complex systems Philippe Contremine (Thales Alenia Space) BPM Education and Training Programme offered by BOC Group Daniel Bouché, Dominik Tischler An overview of the BOC reference models David Hauer, David Kolencik 12:00-12:45 No Risk! No Fun? Risk Management as integrative component of the process landscape Harald Fürlinger (voestalpine group-it GmbH) Migrating to ADONIS NP we did it! Wolfgang Schneider (WAGO Kontakttechnik GmbH & Co. KG) Company-wide Process Optimisation: Target Operating Models and Co. Robert Strobl Extension modules for ADONIS and the ADONIS Process Portal: Release Workflow and ADONISdms Mario Scherber 12:45-13:15 Closing and Farewell, Robert Strobl (BOC group) (page 14) () starting at 13:15 Lunch & Get Together & Exhibition (Säulenhalle) 10 11
Evening Event Thursday, 11th of September starting at 19:00 Keynote Palais Niederösterreich Herrengasse 13, 1010 Vienna www.palais-niederoesterreich.at We take the liberty to invite you to a dinner at the Palais Niederösterreich. Palais Niederösterreich, the old Landhaus in the Herrengasse has had a very eventful history. It was originally the home of the so-called Stände, the political representatives of upper classes, knights, prelates and towns. The Stände were the precursors of the Lower Austrian Provincial Parliament. The Stände acquired the Landhaus in 1513 in order to be near the reigning prince and to hold assemblies in Vienna. Precious interiors such as the Landhauskapelle and the Gotisches Zimmer have remained from this late Gothic building. The Großer Saal with its vault was erected in the middle of the 16th century. This conference hall was built in renaissance style and decorated in the baroque period with precious frescos that symbolise glory and honour. In the 18th and 19th centuries the large Landhaussaal was a very popular ballroom and concert hall, where many important first performances took place. In 1861 the Lower Austrian Provincial Parliament took over the building from the Stände, after this representative body of the people came to an end in the revolution year of 1848. On 21st of October 1918 the Provisional National Assembly of the independent Austrian State was constituted in the Landhaus after the end of the First World War. The Landhaus was used by the representatives of the people from Vienna and Lower Austria up to the year 1921. The Landhaus has belonged to the Lower Austrian Provincial Parliament since 1st of January 1922, when Lower Austria gained independence from Vienna. lecture will be held in German, simultaneous translation in English Friday, 12th of September 09:00-09:45 Is modelling becoming obsolete? o. Univ. Prof. Prof. h.c. Dr.-Ing. Dimitris Karagiannis (Head of Research Group) University of Vienna, Institute Business Informatics, Research Group Knowledge Engineering (AT) Change in the ICT landscape and the digital user The interplay between the digital and physical world New view of processes, methods and structures In 1997 the Lower Austrian Provincial Parliament moved to the new provincial capital in St. Pölten. The Conference Centre with its four state rooms and two seminar rooms disposes of modern media technology and air conditioning. Between 2002 and 2004 the Landhaus was lovingly renovated and restored following guidelines for the protection of historical monuments. 12 13
Best Practice Lectures lectures will be held in German, simultaneous translation in English Friday, 12 th of September 09:45-13:15 09:45-10:30 Processes and structures - A company is changing! Peter Müller Marschhausen (Head of Core Process Driving Service and Director of LVB Töchter Leipziger Stadtverkehrsbetriebe (LSVB) GmbH and LeoBus GmbH) Leipziger Verkehrsbetriebe (LVB) GmbH (DE) Leipziger Verkehrsbetriebe. Changes. Now! The programme. The project. The profit. A look forward. And back. 09:45-10:30 Governance Risk and Compliance Management at Vodafone Ricardo Miguel Pacheco (Risk Management / Compliance Manager) Vodafone Portugal (PT) GRC Methodology How to manage multi compliance streams How does BPM fit with compliance management Our experience at Vodafone Portugal International Lectures lectures will be held in English Science Café Friday, 12 th of September 09:45-12:45 10:30-11:15 Coffee Break and Exhibition 10:30-11:15 Coffee Break and Exhibition 11:15-12:00 Workflow design with ADONIS and Workflow execution with helicprocess Reinhart Fuchs (Project Manager) BKK ESSANELLE (DE) 12:00-12:45 No Risk! No Fun? helicprocess Project and Architecture Workflow design in ADONIS and helicprocess (Live-Demo) Workflow execution in helicprocess (Live-Demo) Risk Management as integrative component of the process landscape Harald Fürlinger (Governance Services, Risk and ICS Manager) voestalpine group-it GmbH (AT) Conception of a practical IT risk management within an IT service provider company Interaction of risks with processes and controls (ICS) Business continuity management and related risk mitigation measures. Risk management as an enabler for other processes 11:15-12:00 Managing the lifecycle of procedures for operating complex systems Philippe Contremine (Galileo Operation Manager) Thales Alenia Space (FR) Experiences from Europe s largest satellite manufacturer involved within the EU project Galileo Documentation and validation of operational procedures related to such complex systems Sustainable management system based on ADONIS for designing, analysing and sharing operational procedures 12:00-12:45 Migrating to ADONIS NP we did it! Wolfgang Schneider (Quality Management International Quality Engineer) WAGO Kontakttechnik GmbH & Co. KG (DE) Our motivation to put a foot on the New Platform Preparation, planning & performance Lessons learnt and advantages achieved Project conclusion & outlook 12:45-13:15 Closing and Farewell Robert Strobl (Management Board) BOC Group starting at 13:15 Lunch & Get Together & Exhibition starting at 13:15 Lunch & Get Together & Exhibition 14 15
Workshops workshops will be held in German Science Lounge Friday, 12 th of September 09:45-12:45 We offer you six workshops on various topics, three on Thursday and three on Friday. In these workshops experienced BOC consultants will provide you with methods, procedures and best practices from projects. Tool Demos Tool Demos will be held in German Säulenhalle Friday, 12 th of September 09:45-12:45 Parallel to the keynote presentations and workshops you can always visit our showroom area where BOC employees will show and explain the operational scenarios and functionalities of our tools. Special handson presentations will be held at different time slots. We offer you three on Thursday and three on Friday. 09:45-10:30 Challenges and developments in Enterprise Architecture Management Workshop moderated by: Dr. Lutz Kirchner, Christoph Moser Organisational embedding of EAM in the company: Is there an ideal EAM organisation? Digital transformation: The digital change pervades all business sectors. Is the enterprise architecture prepared for that? 09:45-10:30 Project experience with ADONIS and the SAP Solution Manager integration Christian Hoellwieser Standardise SAP systems and still support all business requirements perfectly Recognise the impact of SAP adjustments to your business processes Minimise costs for the design, implementation and operation of your SAP solutions 10:30-11:15 Coffee Break and Exhibition 10:30-11:15 Coffee Break and Exhibition 11:15-12:00 BPM Education and Training Programme offered by BOC Group Workshop moderated by: Daniel Bouché, Dominik Tischler Overview of our Business Process Management seminars (BPM Module A-C) and high-lights from the most important external BPM certificates (CBPP and OCEB) Employee development together with BOC: designing a training path for organisations 11:15-12:00 An overview of the BOC reference models David Hauer, David Kolencik Best practices and benchmarking on the basis of reference models Save time and get started immediately Overview of various reference models of the BOC group (process libraries, risk catalogues, standards etc.) 12:00-12:45 Company-wide Process Optimisation: Target Operating Models and Co. Workshop moderated by: Robert Strobl Approach for the introduction of Target Operating Models (TOM) Embedding TOM approaches in other subjects (operating instructions, ICS) Presentation of reference projects of TOM introduction 12:00-12:45 Extension modules for ADONIS and the ADONIS Process Portal: Release Workflow and ADONISdms Mario Scherber Flexible sign-off and release procedures in the ADONIS Process Portal Process prolongation and resubmission Document versioning and control Search document content in the ADONIS Process Portal starting at 13:15 Lunch & Get Together & Exhibition starting at 13:15 Lunch & Get Together & Exhibition 16 17
Strategy & Performance Management with ADOscore Strategy Management Balanced Scorecard Performance Management Strategic Controlling Initiative Management Process Performance Management IT Performance Management BOC Group Our Products The BOC Management Office IT-based Management for your Success! The BOC Group is a technological leader in IT-based management tools and offers consulting services in the areas of Strategy and Performance Management, Business Process Management and IT Management. The BOC Information Technologies Consulting GmbH was established in 1995 in Vienna, as a spin-off from the Business Process Management Systems (BPMS) Group from the department of Knowledge Engineering at the University of Vienna. The company expanded rapidly and we now operate internationally with offices in Germany, Austria, Ireland, Poland, Spain, Greece, Switzerland and France. The BOC Group currently has over 180 employees. The products of our BOC Management Office are successfully in use both in international major corporations and in small and medium-sized enterprises. They support the management in planning, decision making and implementation as well as all employees in their processes of creating goods and services. Our web portals offer collaboration platforms for all roles in the company. Involve your employees and provide them with the exact information and functionalities, which are relevant for their performance and tasks - intuitive, up-to-date, role-specific and individualised! Supply Chain Management with ADOlog Supply Chain Design Supply Chain Operations Reference Model Supply Chain Controlling Quality Management Supply Chain Analysis Strategic Simulation Hall of Sciences Wollzeile 27a 1010 Vienna www.aula-wien.at The Aula der Wissenschaften (Hall of Sciences) has always been a meeting place and a place to share knowledge. Dating back to the 17 th century, the building and its lecture halls were used by the university. On the top floor, the early baroque building houses the impressive hall of the Jesuit theatre and has done so since it was first built. The Austrian State Printing House had its home there and during the 18 th century the Wiener Zeitung the oldest daily newspaper in the world had its editorial department on those highly traditional premises also. Although the building was recently renovated (2003-2006) it still maintains natural atmosphere with its pillars, arches and vaulted ceilings. Spacious areas and glass surfaces provide the kind of transparency that is also inherent in state-of-the-art science: progressive, open, an escape from the elitist, intellectual ivory tower. A knowledge-based information society needs meeting places that stimulate communication and understanding among companies, research institutes and interest groups. As a communication site, it aims to bring about collaboration that transcends subject boundaries and involves different occupational groups. As a central nodal point, it serves to bring together protagonists from the political, business and scientific fields and spans social networks. In a stylish, historic atmosphere, the Aula der Wissenschaften facilitates a dialogue with the general public and promotes scientific discourse. Jesuit Hall The appeal of the 800 m² hall of the former Jesuit theatre on the second floor has an impressive fresco ceiling which covers the majority of the room. Business Process Management with ADONIS and the ADONIS Process Portal Process Design and Documentation Process-based Instruction Management Process Analysis and Optimisation Compliance, ICS & Risk Management Scorecards & Performance Management Assessment of Personnel Capacity & Process Cost Calculation Technical Implementation of Processes Process Portals & Collaboration Scenarios IT Architecture & Service Management with ADOit Enterprise Architecture Management Service Management IT Governance Information Management Compliance Management IT Demand & Portfolio Management For further information please visit our website or contact us personally! www.boc-group.com 18 19
BOC AG Operngasse 20b AT-1040 Vienna Phone: +43-1-905 10 71-0 email: boc@boc-group.com BOC Germany Voßstraße 22 DE-10117 Berlin Phone: +49-30-22 69 25-10 email: boc@boc-de.com BOC France 5, rue du Helder FR-75009 Paris Phone: +33-1-53 24 53 83 email: boc@boc-fr.com BOC Greece 16, Kaisareias & 5, Avlidos GR-115 27 Athens Phone: +30-210-33 90 48-6 email: boc@boc-gr.com BOC Ibérica Velázquez, 71 ES-28006 Madrid Phone: +34-91-781 18 80 email: boc@boc-es.com BOC Ireland Unit 311, The Capel Building - Mary s Abbey IE-Dublin 7 Phone: +353-1-871 94 16 email: boc@boc-ie.com BOC Austria Rabensteig 2 AT-1010 Vienna Phone: +43-1-513 27 36-0 email: boc@boc-at.com BOC Poland ul. Pańska 96 lok. 59 PL-00-837 Warsaw Phone: +48-22- 628 00 15 email: boc@boc-pl.com BOC Switzerland Zürcherstrasse 21 CH-8400 Winterthur Phone: +41-52-26 03 75-0 email: boc@boc-ch.com BOC Information Systems Operngasse 20b AT-1040 Vienna Phone: +43-1-905 10 81-0 email: boc@boc-eu.com Impressum: Medieninhaber und Hersteller: BOC Information Technologies Consulting AG, Verlags- und Herstellungsort: Wien; Copyright BOC Information Technologies Consulting AG, Vienna. The BOC Management Office as well as ADOscore, ADONIS, ADOlog, ADOit and ADONIS:Community are registered trademarks of the BOC Information Technologies Consulting AG. All of the content is protected. All other named brands are property of the respective companies. All changes can only be made with a written letter of agreement from the BOC Information Technologies Consulting AG. Reproductions in any form are only allowed with the Copyright remark. Publications and translations need a written letter of agreement from the BOC Information Technologies Consulting AG. 20